Recent Reviews from Mercedes-Benz of Delray

I bought a new Mercedes 450 last month. I love the smooth ride. The seats can be adjusted perfectly for 5’ me. Though the seat is quite high i can push setting 2 on the door and I am immediately lowered for exiting the car. I would highly recommend this car. Im on top of the world!! Brenda Moss

UNEQUIVOCALLY the worst Mercedes dealer of all.

Manager and sales staff, particularly Ron Miller, make the car buying experience as easy as possible. In every way, my salesman, Ron Miller, went out of his way to assure me that he was attending to every aspect of this deal. Ask for him by name and you will have a great experience.

I've been going to this dealership since moving to Boca Raton in 2012. Through multiple buying experiences and service calls, I've had nothing but good results. Highly recommended dealership, and my service manager, David Rhy, deserves high praise for his excellent customer service.

Everything was fine. I waited approximately 2 hours for my car.

Service was great. They had a problem because the windshield to crack and verified it and replaced it without any problem or question or anything every time I?ve come in for service or parts or anything at all. Very professional and organized and greatly appreciated. Thank you.

From the minute my wife and I entered the showroom to the signing of the sales contract we were treated exceptionally by all members of the Mercedes Benz of Delray Team. I have purchased many autos both personally and professionally over the last 25 years and I can't remember a specific example when it has made an impression on me as with MB of Delray. Thank you to our courteous and outstanding Sales Associate and to our terrific Finance Manager for their expertise in the Mercedes product. Acknowledging their efforts to provide us with relevant and meaningful information to help us make informed decisions. Let alone their positivity all the while staying late for us. I am typically not one to give referrals but will definitely recommend Mercedes Benz of Delray given the opportunity. We look forward to our new relationship in the years to come. Thank you for the experience! William T Rielly Rielly Construction Corporation

It is absurd that a luxury car dealership does not accept a check from a brokerage account. We were prepared to pay the entire purchase price but the dealership would not accept it. We had to wire the funds. This was inconvenient and embarrassing.

Service manager Tim was the best to work with, answering all my questions, explaining everything. The best!!!

Total lack of candor Upon buying this used Mercedes with 24,000 miles from AutoNation, an authorized Benz dealer, we made the disastrous mistake of believing they had the same degree of honesty we received when buying our other 11 Mercedes. No Haggle Price: We only charge the advertised price – wrong They openly said yup a $1,000 more than advertised No Worries, We’ve Inspected it – Thanks to a rigorous inspection. Wrong The charge $900 for services they do not perform. You can be assured your vehicle is worry free. Wrong We recommend that if AutoNation has a car you must have consider having it inspected by a “real” independent Mercedes mechanic. Facts: Bought used Benz with 24,000 miles from AutoNation. Received warranty recall, and after putting 300 miles on the car we returned the car for warranty service, and it was handed back with the following comment. Your AC is bad and you need a totally new system. “Do you have extended warranty”. They never tested the system but assumed it was a bad AC and wanted to bill a warranty company well over $10,000. Wrong Service manager agrees to diagnose the AC System. They come back with your AC condenser is leaking and here is our estimate of $3,000 and a 20% discount. Wrong The car is taken from the Benz dealer and brought to our Benz mechanic of 15 years. “Armand you were taken. This car has had bad evaporators for some time. “ The head mechanic (David B) tried to blow smoke up our xxx . the car sits and the AC still puts out pressure of 90 psi more than your tires but not more than my road bike tires and give me a break. You see evaporators go bad because of buildup and the number of colors in the test proves this vehicle was bad upon delivery and it was known. As the same David B said this is Florida and we thoroughly check out each system. Wrong We have now learned that the evaporators are behind the front dash and rear seats requiring some 25 hours of labor to get the vehicle ready for installation. AutoNation charges $350 an hour (yes you have that right – as a licensed CPA / Fraud expert / etc. I do not charge $350 an hour) do the math this repair bill would have been $15,000. They sold us the car prior to being inspected. They sold a car for over advertised price. AutoNation then falsifies the AC inspection as David B openly admitted he knew the evaporators were bad. They knew the car was headed to Boston and imagine if we got back to Boston and learned of their lack of Candor. AutoNation was not going to eat a $15,000 repair bill so stick the customer and run. Our mechanic billed us over $5,000 not enough to sue but definitely enough to provide this to Michael Manley, CEO AutoNation Mr. Joe Lower – CFO AutoNation Mr. Dimitris Psillakis – CEO MBUSA Ms Moody - Attorney General Florida To my fellow members of Delaire find another Benz dealer!

Excellent sales representative. Knowledgeable and on target with my requirements. Very competavely priced as well.

Great experience, excellent service from the valet to the service manager and service writer, keep up the good work I will definitely recommend my friends to you dealership

Dropped car for A1 service for overnight. They said that it would be done next day. The service representative was very cold. Feel like he is your boss. Next day, nobody called me on the status and you couldn’t reach the service representative there either. Called several times and left messages. Nobody called me back. Poor service. Don’t go there.

Evon always gets me in and out quickly! He is terrific!

I was a pretty bad customer with a lot of back and forth with my bank but they help alot.

Fantastic service BRAVO Shawn Parton Always exceed my expectations

Prompt and professional care received. Service coordinator Mr. Owens was extremely efficient, very pleasant and informative. He explained to me the care my car would benefit from and was able to get my service completed in a reasonable manner. The office and surroundings were clean and appropriatelycomfortable. I highly recommend Delray Beach M. Benz and the service staff.

David in service dept is the best. Always very accommodating and gets the job done!

Great service people, friendly atmosphere and very knowledgeable.

Great Service. The technician was very knowledgeable and my wait was a breeze.

Excellent costumer service. Very professional

Asst Service Manager Kelvin is knowledgeable, effeciient and keeps us informed all through the service process.

Friendly service I was In and out and the adviser went above and beyond to ensure I was satisfied.

Shawn P. is the best service advisor. He's honest and ensures my vehicle is taking care of properly. I'm always treated well when I drop off my vehicle, pick up a loaner and then when I return to pick up my car. Been having my cars serviced here for many years, wouldn't go anywhere else.

The service manager was courteous and explained the service to be performed. I waited about 3 hours until completion. My wait was very comfortable in the waiting room watching television.

Kevin Suarez is ?straight from central casting ? = perfect for his job. I can always depend on him to provide excellent service.

Unfortunately my Mercedes had to be in shop for quite a while. My service rep Kelvin kept me aware of each step of progress. Mercedes Benz also provided me with a loaner car which enabled me to get back and forth to work stress free. Thank you!!

Incompetence squared ! My elderly mother has been taking her 2020 GLC 300 4Matic there since it was new. It has been in service there three times. Never once has the tires been rotated!!! They don't want to rotate your tires for $20-$30 no money in that, they rather sell you a new set of rubber. She just had to get a new pair of front run flat tires at 14k! She drives 4500mi/yr. I'm from Texas so I called John the svc mgr. He said MB doesn't recommend to rotate the tires as the better tires should always be in the rear. If you google AWD tire rotation it recommends every 3-5 k! I owned 2 waste mgmt companies and you ALWAYS put the better rubber on the the front (steering axle & braking) and worse rubber IE. recaps on the rear! He also said in Florida they use shell in the roads so the tires wear out super quick 10-14k LMAO !!! Find yourself a good competent Indy shop !!! Better yet buy American !

Cortney the best seller!!!

Didn?t get everything done I requested, (rear camera) numerous phone calls were not returned We had it towed here because it was close but will not be back

Service Advisor Juan was excellent. Service was as specified and car wash was greatly appreciated.

Great service specially Stacey the assistant service manager , she was the best help with my sprinter !!!the best

Mercedes-Benz of Delray

Response below average in dealing with other service dealer groups. Calling from 8 am to 10am. No one answers. Called 20 times

Michael in the service dept was extremely helpful.

Don't waste your time shopping here. They do not care about your businss. Yesterday at 6 pm (they don't close until 9 pm)... we (my 4 yr old daughter, husband and I) waited an hour for anyone (besides the receptionist applogizing to us over and over) to talk to us. I actually was there to buy a new car on the spot and told the receptionist that fact, to no avail. There was 1 customer on the lot with a salesman, but not another customer in the showroom. The manager and all the other salesman were at the sales tower just hanging out laughing and talking. At least 5 different salespeople walked by us, made eye contact and said nothing! The receptionist was clearly embarassed and said "I've told the manager you are here waiting, I am so sorry!"... she could only suggest water, coffee and snacks so many times. We finally left at the hour mark. I work for car dealers and it's sad that just basic human decency of saying hello or even being asked if you've been helped is not the norm. Complete waste of my family's time!

My wife purchased a Mercedes from this dealership without me. Totally ripped her off worst than a loan shark!! Tried to return car back with their 5 day return policy. Manager no where to be found . I will never go back there again

Hats off to Juan S. T. I was in and out for a scheduled service, in just over an hour. They even washed the vehicle. Great work by the Mercedes Service Team. Thank you.

Service was timely and satisfying. I highly recommend this dealership

Flat tire replacement was handled well Provided Lyft service and completed replacement within in the day

Great

We have become so disillusioned by our experiences with Mercedes-Benz of Delray. Back in November of last year (2022), our service advisor (Evon Dawkins) ordered us a small plastic part that covers part of the drivers side door handle. He said he would call us when it came in but to be patient because it could take a few weeks. Two months later, I called to see where the part was, and Evon said the part came in but they only hold them for 30 days before sending them back. He apologized for dropping the ball and failing to call us, and he ordered it again saying it should be here at end of the week. I was even sure to verify the phone number he had on file for us. I called back at the end of the week, and left him a message on his voicemail. I’ve done the same several times over the past few months. He never calls me back - never. I’ve spoken with the operator there and left a message for the service manager. Crickets. These folks don’t seem to care about you. Find another place to take your cars.

Experience was seamless from making the appointment through picking the car up after completion of the service. Service manager notified you when the service was completed. The car was washed and a report of the service given to you

Not surprise by the quality of service received, compared to others. You remain number 1

Absolutely the worst Mercedes service department! My parents had their vehicle towed and they diagnosed the problem and paid the $2500 for the work. Less than 2 weeks later it was towed back for the same problem. They had the vehicle for a month and replaced a part that they said was bad and were waiting on another part that was back ordered that they did not have an ETA for. Parents were called by dealership to bring loaner back and to have my parents either pick up the vehicle that was still not drivable or to trade it in. My parents were offered $500 for their vehicle with less than 40k miles due to it being inoperable. My parents called me and I told them to have the vehicle towed back home. My parents had to pay over $1000 to have the vehicle released for the work that was done. I called another Mercedes dealership that I trusted and have purchased other vehicles from. I towed their vehicle to the dealership and they found that the part that was on backorder was not the issue at all and the problem was with a completely different part in the vehicle. My parents got the car back and the vehicle is now working fine and I find myself asking, was Delray Mercedes just taking advantage of a customer or are they completely inept at diagnosing and repairing vehicles.

Mike did a great job assisting us in purchasing our new GLB250. Michael in service was very attentive along with the technician taking time to go with me for a test drive to address the issue I was having. Unfortunately we'll be bringing it back in due to the same issue. JW. ☠️

Sean my service manager at MB Delray goes above and beyond in customer service!!

David, my service advisor, is very customer focused and I always feel that I am in good hands.

Special ordered car from dealership. The whole transaction went very smoothly. The salesman was very knowledgeable. He walked me through all the new features and made sure I was comfortable with my new vehicle. I would recommend the dealership to others.

The best !! This Dealer was fantastic , and Darren and Michael too

Service was done in a timely manner and was very efficient. My service rep was friendly, knowledgeable and great to deal with.

Excellent service.

I had a low tire which apparently causes a raft of problems with the cruise control system. Additionally I was getting an intermittent engine light. The reason given was I had not tightened the gas cap therefore the engine thought I was leaking gas. (I guess they will be telling me another one when this happens again}. The service rep said he had been calling me for a week to tell me what was happening. I found out later he was supposedly calling the wrong number. This was very difficult to believe since he had called me previously when I had brought the car in.

Jonathan was great. He went above and beyond to provide top notch service

My service advisor Jonathan was great. He went above and beyond to provide top notch service

If you’re buying a car do it from Kamryn! She was so nice, helpful and very thorough with everything. Got me the best price for my car and now my dream car! Can’t recommend her enough!

Jonathan was very helpful and explain the situation. Left the car and they provided me with a ride home. Service was done that evening. They let me know as soon as it was done. Picked it up in five minutes, car cleaned and I was on my way. Very pleasant experience.

Run!! The service dept are crooks! Taking advantage of people because they believe nobody has a brain. I went into the dealership because I had an oil hose leak. Actually it wasn't as bad as Delray Mercedes made it out to be. They wanted $8000 to fix an oil pipe that cost $40 bucks with their dealership. They lied about the leak under my car. They said I had an upper oil pan leak and 2 other leaks. I knew about the oil hose on the top but the undercarriage had no clue. I never had oil under my car until this top oil hose sprung a leak. Actually I went onto utube and it's a common problem and an easy fix. So I called delray mercedes and they said the part was 179 dollars! I was confused. Mercedes online shows 40 bucks. The sales guy said ok, well sell it to you for $40 dollars. Again trying to rob me. I brought it Home, and replaced the oil hose in 45 minutes pretty simple 2 screws and a can of cleaner. So then I decided to take it to another authorized mechanic he spent an hour cleaning the entire undercarriage of the car only to find I had no leaks! He said when the oil turbo line leaks its pretty significant and gets all over the engine. So it looks worse than it actually is. Shame on you Delray mercedes! Be careful with getting anything done in this dealership!

If you’re buying a car do it from Kamryn! She was so nice, helpful and very thorough with everything. Got me the best price for my car and now my dream car! Can’t recommend her enough

I was recently at your dealership for a sensor issue. The service advisor who helped me was very professional throughout the whole process and kept me informed. I appreciate his help and I will make sure I always go to see Kevin Suarez when and if have any service issues. Thank You.

I was was there 4.27.23 to have my car inspected for the latest Mercedes Benz recall on 2007 w211 models. This recall was issued in January of 2023. Mr. Evon Dawkins to me my car was inspected for this back in 2020 🤔, which isn't true. Back in 2020 the recall expressed concerns with the seal that goes around the sunroof glass to insure it's not deteriorate causing the glass panel to possible come off while driving. So how is it even possible to inspect this most recent recall three prior to the recall, especially when my sunroof wasn't work at the time of recall inspection to see if the slide railing are safe under this new recall. Mr. Evon Dawkins stated that this lasted recall was for the glass panel....it is highly irresponsible not to be truthful to anyone let alone customers.

Great experience and communication

Started out online. Great experience from the sales rep to the general manager. Thank you all

Prompt and on time. Well explained.

TOOK CAR IN FOR SERVICE A FOR MERCEDES. EVAN AS USUAL WAS PUNCTUAL COURTEIOUS AND EXTREMELY HELPFUL. SERVICE DONE AS PROMISED BOTH WORK AND TIME. ALWAYS A PLEASURE DEALING WITH EVAN.

Accounting would not take my credit cards-had to pay you ]cash instead of insurance company paying you.The service writer was kind and thoughtful but got no backup from the back offie.

Appointment scheduled for 2:30 pm, arrived on time, waited till 3:04 for service adviser. Price quoted for B1 service was $400 more than at Palm Beach dealership. Available and advertised at Delray dealership 25% discount not mentioned and not offered.

Excellent service T, on time. Service advisor is 5 star top notch

The service department and the service writer, David needs some training on Customer Service. We left many messages for him to call us and he never did. After I picked up my car for a long road trip, we were told that our tires need to be replaced, this is at 6pm, after having the car since 7am. I will not return to them for any service other than a recall. Just horrible service overall . The price you pay here is also out of the park.

it was just great all excellent. evon was also great

Outstanding and timely service. Advisor was knowledgeable and was a very effective communicator. Terrific facility and great coffee. Thanks!

I have the best service representative, Stacey. She is thorough and always is of major help to me. My service was on time and I waited the exact amount of time that I was told. Very pleased.

Even this location is way further from where I live, I make the effort to see that team at Delray!! BEST Benz location in SFL!!! There is no one better for Service then Shawn !!

Great place, great service, great people and experience

Went in for a minor issue which was handled and corrected in a timely manner.

Excellent service. Shaun was easy to deal with and made the experience as simple ad posssible

Excellent experience ! And the request Sean, the sales guy very kind, very professional and super helpful. I recommend them to everybody.🪬🙏

David Rye was able to make some expensive repairs under warranty. That really helps. Vehicle was returned very clean.

Highly recommend this dealership if you are shopping for Mercedes! Courtney King is your salesman and Darren the sales manager! 5 star 👍🏼👍🏼

Purchased the car in January with 24,000 miles and the paperwork was $1,000 over the advertised price which is a no-no for them. Response, misprint in 3 listings, Carfax, cars, and one other. Beautiful one of kind GL550. We take the car in for a warranty recall on the brakes. The car comes out of the repair shop and the underwriter says you need a new air conditioning system. It worked when it went in, it worked when they drove it in the shop, and it only half worked when I drove it home. They were rude, and baste of my research I have a bad filter sensor or somebody played with events under the car. Because the car is going for the brakes they magnanimously are going to be kind enough to diagnose the problem that they caused on the AC. You give this dealership your own stars mine don't have any. Update:. Thank you. I have called and left a message to please return my call.

I brought my car in for service on a Wednesday and picked up on Friday because they didn't have time to look at the car since they were so backed up. This was a scheduled appointment. They made me feel like it was my fault.

Took my RV in for normal, routine maintenance. They also notified me of 3 recalls. They completed the maintenance and the recalls in a timely manner. The Service Rep was friendly and efficient. My only negative was the price of the service seemed high.

I couldn't be more satisfied with the service that I was provided at Mercedes. Joseph Taylor was my sales consultant, he is extremely courteous & helpful through the entire buying process. Evelyn was very helpful too making the finance process easier and fast! Highly recommend Mercedes Delray!

Quick and painless. For a car dealership, that’s the highest praise I can give.

I call to schedule maintenance appointment. I am told drop it off in the morning, as they don't evaluate engine issues over the weekend, if i bring it by at four, it won't be evaluated. So i bring it in at 730 am and I figure out another parent to take my daughter to school and drop off the car. An hour later my "service manager" calls me and tells me it's so "busy" they won't have time to evaluate the car until Monday. Yet the service department opens at 7, and Hes just getting in at 930. If it were so busy, i would imagine working longer and harder, but I guess W-2 employees don't operate the same. By this time, I am 40 minutes away from the shop in Miami, and what i was told by the person i booked the call with was completely wrong information. In addition, i paid for an expensive service package, yet there are no loaner cars here for months!!!! To add insult to injury, the service manager and his superiors are so "busy" yet they show up to work at 10-11 am. DO NOT take your car here to get serviced or buy a vehicle here. Customer service is completely out the window. Not sure how they are keeping up this 4.4 rating, must be with fabricated reviews.

As usual the worst service department. Kept car for three days and never got to service or even look at it.

Always excellence...Kevin Suarez, my service advisor arranged for a loaner,kept me informed of the progress. This is the fifth car I bought from this dealership

Timothy was very professional and pleasant

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I had a gate great experience with Evon Dawkins would recommend him to anyone I drive an additional 30 minutes to this dealership just because of the service.

nice customer service

MB of Delray Beach is a great place to take your vehicle for service. Evon is good at communicating the issues with the vehicle in a timely manner. In addition, Evon coordinated with the warranty company to expedite the process.

I have been coming to this dealership for over 2 Years I drive over 30 minutes and pass other dealerships in my area just to come here. I get the best service the best treatment you can't go wrong I will always try the extra mile.My service adviser is Evon Dawkins he is extremely knowledgeable and efficient. If you're looking for a dealership for repairs or car shopping this is the location !

I was treated 5 stars across the board . Ben our salesman was very helpful , knowledgeable and offered us the best deal possible

Although the service was expert $20 was stolen from my glove box. They left the change.

Loved Shawn. What a guy. From the minute I walked in Shawn made me feel so important and is so kind and genuine. I have been in hospitality for over 40 years and know good service.

I never offer reviews, good or bad, because I expect excellent service and do not want my negative comments published. The service department and my service representative at Mercedes of Delray Beach were outstanding and exceeded my expectations. This was my first experience with them and I will make Mercedes of Delray Beach my Mercedes dealership going forward.

My sales and financial rep. were nothing less than Amazing!!! They were both very friendly and made my buying experience a very smooth one. Satisfied Customer!

A loaner car should be provided to customers when the car is not returned until late in the day.

Ben Shatkun is my family's "go to" guy to get our deals done. We have probably purchased and leased 15 vehicles from Ben. We have referred him time and again, because we have always been reliant on his attention to every detail and his willingness to go the extra mile to see that we get the best prices and luxury brand service. I think the entire team at Mercedes Delray is fantastic and I would never think to go anywhere for a new car. As long as I drive a Mercedes, Ben Shatkun will be my person.

My first experience with Delray Mercedes was a success. I was greeted and escorted to waiting area for service advisor. Service advisor explained what was necessary and cost associated in detail. My wait time was right on the money.

Very professional and friendly the same time. Organized and officiant. It was my first time at this location and will be not last. Will be back again when needed. Recommending this place to all Mercedes owners.

Mercedes Benz Delray Service never disappoints! All of the staff there, especially my service advisor Kevin Suarez is always on top of things and makes you feel as if you are their only customer. The workmanship is tops and I highly recommend them.

Shortage on rental cars needs to be addressed It took a month for me to get a rental when I scheduled my service

Tony Rossi was great

Prompt and attentive. Being extremely busy Kevin Martinez handled my service call and took care of business.

Shawn, my service rep, is outstanding. I always feel he is really looking out for me. The only reason this is not a 5 star review is that what I thought would be a 2day repair took one week. Luckily I had a loaner.

Good service and Shawn Parton was good to work with.

Repaired finished ahead of time. Jonathan outstanding advisor.

Shawn was excellent. He treated us very professional.

Bryan was very professional and informative. The entire team and everyone in that dealership was a pleasure to work with. I hope to come back one day but to buy in stead. Excellent service and experience

Kelvin Martinez was an amazing help thank to Delray Mercedes-Benz for having him

I came in for a replacement Key for my Classic 1987 SL 560 and Juan was very helpful. He made sure I was the owner of the car which is very important to prevent theft.

The overall experience was very good. The stuff was friendly explained my questions and that has helped me in the buying process.

Im happy with the car price was good Sales people excellent No so much with the financial people they trying to sell you stuff that you don’t need

Ray from Margate was amazing!! He was very patient with me & answered all of my questions. most importantly he wanted to make sure I found a vehicle that I loved & felt safe in. would definitely recommend!

My experience was definitely a 5 star …from start to finish. Everyone was very polite and was done in a timely manner and very efficient. I was pleasantly pleased and would recommend them any day.

Timely & professional advice and service

If you are looking for someone to help you- Kamryn was absolutely amazing! She made the process so easy and was able to answer all of our questions and help find our perfect car! She was a pleasure to work with and was transparent through the whole process. Would buy here over and over again!!

I always have a good experience at MB of Delray.

We are absolutely pleased with the service of Mercedes Benz, sales and financial team are the best. Our company is now in the best hands with Mercedes after sales customer service. Without a doubt, we will continue to purchase our work vehicles with your company. Thanks Ron Miller

Took my car in for routine service. Greeted right away before I got out of my car, checked in and met with my service advisor within 5 minutes. Car was done at promised time and was washed and clean!

On time service. Thanks Tim!

I tried to speak to a manager. I tried to call the facility manager. I wanted to talk about the experience I had but everybody just assumes that I’m talking about the check and wants to play on the phone. It was absolutely ridiculous. I will be sure to tell every person I meet for the rest of my life about my experience at your dealership And will advise them to go to West Palm Beach. There is absolutely nobody at the dealership that will take ownership of the problem and try to resolve it. There is absolutely nobody at the dealership you can call and speak to because the operator will play on the phone with the person that you’re trying to complain about everything’s great until there’s a problem go to Arrigo I had an absolutely wonderful experience there and anybody can contact me to listen about either my experience at Mercedes of Delray or my experience at Arrigo Dodge. don’t judge a company because they’re making money off you and you got what you wanted judge a company by how they act when there’s a problem.

alks types the service you need Mercedes benz of Delray is the one

Shawn had my service done in record time. I called in the morning and my car was ready the same day.

Professional service with a touch of pleasant interaction from staff.

My service experience was very positive. The staff was friendly, professional, and attentive.

Would recommend but took 2 hours to complete service from time of appointment

I bought my GLE texting with Ron Miller. We texted a few times back and forth, extremely respective of my time. When i arrived, the GLE was there, as promised, with the terms we discussed.

Mercedes Benz of Delray is the dealership to use for your vehicle. Outstanding service with professionals who truly take an interest in resolving your needs. Tim Owens is the quintessential advisor who treats you with respect and listens to your concerns. His personal attention to my vehicle is emblematic of the way in which he treats all of his clients.

After a tornado past near our house the car was received some small dents and quite a few paint dings. The car has spent a total of nearly three months(back and forth) trying to repair the car and then fix the things they forgot to fix our could not get. The car was finally returned and still there are a couple of items that need to be fixed. A very unhappy experience.

I purchased a used car and was treated like gold. Having always purchased other brands, both new and used, I had no idea what to expect from this dealership or Mercedes. I was very impressed, the sales team was amazing. There were a few minor issues with the car upon purchase, so parts were ordered, and we went in for the servicing. They went above and beyond. I'm very happy with all of the interactions with everyone at the dealership.

Shawn my service rep is the best. Unfortunately I needed an evaporator coil replaced and so far so good thanks for your help Shawn keep up the good work

My wife purchased a used car and were treated like gold. Having always purchased other brands, both new and used, we had no idea what to expect from this dealership or Mercedes. We were very impressed, the sales team was amazing. There were a few minor issues with the car upon purchase, so parts were ordered, and we went in for the servicing. They went above and beyond. We're very happy with all of the interactions with everyone at the dealership.

Good environment. Service time reasonable. Third time I have taken my car to this dealership

Could not have had a better experience. Start to finish was transparent and up front.

I arrived on Friday at 5pm with a flat tire on my MB GLA250. My dealer is in New York and I have tire and wheel insurance. By 7am the next day, Timothy was already on the phone, setting up the claim and a couple hours later I picked up the vehicle, NO CHARGE! Timothy was in contact with me during the entire process. Amazing Service.

General Manager DOES NOT call back like the auto response says!!! Horrible place to repair your vehicle. After leaving my vehicle there for 2.5 weeks for a recall appointment, it took 5 days for them to just look at it and supposedly order a part. Stacey the rep never updated me. Then they wanted $4,500 for me to get a new catalytic converter to proceed. Other Mercedes dealerships will get all that done in 1 or 2 days. Not 2.5 weeks. What a rip off! After 2.5 weeks of nothing getting done they said I have an attitude lol. Also there will be a generic message after this to contact the general manager but the general manager doesn’t even call back. This place is a joke.

My vehicle has been there for over two and a half weeks and they couldn't even do the recall service. Their big excuse was after having the vehicle for 5 days they ordered a part on the 5th day. They knew it was an emissions recall in the first place and why did it take 5 days to look at it and first order a part. Stacey the service rep never reached out to tell me what was going on, nor did she return my emails. Hyundai and Ford have better service than this place. Other Mercedes dealerships can get this service issue done in one to two days. Finally got my vehicle out of that over priced rip off, poor service place. They wanted me to pay about $4,500 to have the recall done because my catalytic converter was rusty. What a joke. I would never bring a Mercedes to get serviced there again. The response about contacting the general manager is generic and the general manager never called back. This place is a joke. I heard horror stories of how they lost peoples cars. Do yourself a favor and go to Mercedes of Palm Beach instead. STAY AWAY!!! Their positive adds are probably fake Perhaps we should let the corporate headquarters know about this.

The sales rep Randall Aiu was great! He was very professional, honest and knowledgeable. He provided with a great customer service but unfortunately I can't tell the same for the managers and their finance team. I have been to the dealership 3 times in one week and none of the managers introduced themselves even once. I was actually sitting at Randall's office which is right in front of the user car manager's office. On my third visit on Tuesday 02/21 at 2PM, we agreed on the price of the car and I decided to finance the car with Mercedes- Benz Financing and started to wait for a finance person to complete the paperwork. At 2.36PM (Confirmed the time on my email sent emails folder), I emailed Randall the new insurance ID card which I changed with Progressive agent on the phone. After 2.5 hours wait and still no finance person, I told Randall that I can't wait anymore since I haven't eaten anything since the morning and what was the reason for such a long wait. He asked the used car manager if there is anything can be done so I can meet with the finance person ASAP since I have been waiting for a long time and clearly frustrated. Even though I was standing only a few feet far from the used car manager, he didn't apologize for the long wait, completely ignored me and told Randall that there is nothing he can do and we have to keep waiting and soon someone from finance team will help me. I told Randall that I have to leave to get some food and he can call me once the finance person is available and I can come back to complete the paperwork I left the dealer at 4.30PM to get some food. Randall called me at 4.58PM (Confirmed the time on the call log on my phone) and he told me that finally one of the finance person is available. I was very upset with the treatment that I received at the dealer and had to wait 3 hours for finance person after we agreed on the price, I decided to get the loan from Bank of America instead of Mercedes Financing. So I told Randall that I'll be back there in 30 minutes and I'll bring a approval letter from BOA Auto loans so they can do the paperwork with BOA Auto loans instead of Mercedes Financing. Since Mercedes Delray is one of the preferred dealer for BOA Auto Loans, the process is very simple. The only thing they need is the approval code from BOA and they can complete the paperwork very easily. Randall said that he will let the finance team so they can prepare the new paperwork with BOA financing I came back to the dealership at 5.30PM and started to wait again with Randall for the new finance person for the updated paperwork with BOA financing Finally after another 1 hour wait, I was able to sit down with the finance person to sign the documents. I would completely understand the 3 hours + 1 hour additional wait for updating the financing company if the dealer was very busy but it was a slow Tuesday afternoon and none of the managers seemed to care that I was waiting there for hours and clearly frustrated. Even after I signed the paperwork, no one apologized for the long wait except Randall. I wasn't expecting a customer service like I was buying a Ferrari or Porche but still I didn't purchase a cheap car there and at least a manager would have come to me to apologize for the long wait and see if there is anything that they can do to expedite the process with the finance team. I was expecting a better customer service with respect and sense of urgency from a Mercedes dealership Besides this bad experience, I also want to say thank you to another sales rep Joe Taylor who showed me some cool features of the car when I went there again to pick up the second key the next day Both Randall and Joe was very professional, knowledgeable and friendly ----------------- Per their response to my review last week, I contacted the sales rep Randall on 03/08 at 2.31pm and 03/10 at 1.09pm and told him that the general manager can call me anytime on my cell phone. Randall left two messages to GM and asked him to contact me but never heard back from anyone Terrible customer service experience

This was our first purchase of a Mercedes Benz and our experience at Mercedes Benz of Delray could not have been any better. the salesman and manager were very approachable, the price structure was very clearly explained and in no way misleading. When the car was delivered to us it was beautifully detailed and explained to us. Couldn't be any happier in the way we were treated from beginning to end.

Take good care of me. Shawn, Service advisor did a very good job and gave me a good price.

Mercedes of DELRAY is the only place I bring my cars for maintenance and repairs. Very pleased every time!

This dealership is a joke with horrible service. Look at all the one star truthful reviews on Google. The auto response say’s management will get back to the people that had horrible experiences but they never got back to me. Run from this place and go to Palm Beach Benz instead

Good service and advice by Stacey Grell, as well as the people in the shop.

I was told that they were short of help. My service advisor did not get back to me on Friday. I finally called on Monday and was told car hadn’t been even looked at. I went and picked up my car and made another date. Stay tuned for next weeks review!!!

Professional, I was told by a prior dealership that there was no way to update the MBUX system through the dealership however Mercedes Delray found a way. Highly recommend!

Client service person Shawn Parton is outstanding in customer service

Horrible....nobody Spoke! Nobody ask me if I needed help. Except for the young lady at the desk who was way in the back. I passed several sales people and was given just a glare. They were to busy enjoying their day. My cousin was with me as well and she did not get any help. This was 03/07/2023. Nobody but two other customers were inside. One before me and one after me. The sales person ran to help that customer. They had so many cars I was ready to buy. I purchased at this dealership before never had that issue before. They was not expecting a miniority female to purchase. Maybe they under new management? Very disappointing!

Completed A service on my new S class . have been using this dealership for the last 10 years . Its always cosistent great service

Excellent and informed

It was a very busy day on MB Delray and wait to pickup my ML 350 was long after 6:00 pm.Many customers and few customer service agents.

Purchasing my used Lexus from Daniel was seamless. I couldn't ask for better service when I returned for them to replace my windshield wipers. Roger Hiromoto went above and beyond to ensure I was in and out quickly. He couldn't have done a better job. I've never brought any of my cars in anywhere and experienced such good service and care.

I arrived on Friday at 5pm with a flat tire on my MB GLA250. My dealer is in New York and I have tire and wheel insurance. By 7am the next day, Timothy was already on the phone, setting up the claim and a couple hours later I picked up the vehicle, NO CHARGE! Timothy was in contact with me during the entire process. Amazing Service.

After dinner Saturday night we got into the car and it would not start so we had it towed to Mercedes of Delray. Monday morning early Shawn from their service department had already left two messages on my phone. Before I had the chance to return the call Shawn called again and assured me that our car was in good hands and the starter that needed to be replaced would be finished no later than the next day. By mid-morning Tuesday Shawn called again advising us our car was fixed, washed and ready. When we arrived to take our car, Shawn was there again expediting the process. What a pleasant experience, it made up for all our problems we experienced Saturday evening. Shawn was great.

This is the second time that after scheduling service for early in the day, I have been told that they have too many cars in the shop for mine to be ready in a few hours or to have an estimate of how long it will take to be ready so you have to leave the car at the dealership. Also, in my previous visit, they performed the wrong scheduled service and I have to return a second time to the dealer to get the correct one done. On the other hand, they keep you informed of the progress of the repairs / service, and the check-in is quick and efficient. The facilities are comfortable.

My experience was excellent!

Thanks for servicing my car!! Evon Dawkins, ASM did a wonderful job!!!

I arrived at Mercedes at Delray. I had never been there, no one paid much attention to me until Evon asked if I had a problem because I did not turn my car off. He was busy and said that someone would help me soon. He walked away to finish what he was doing and about 15 minutes later came back to see if I had been helped. I had not. It was about 3:50pm at that time and he was still busy. However, he stopped what he was doing because by this time I was really getting upset. I told him what the problem was and he told me that it would take about an hour an a half to fix. Unfortunately I could not wait because I had dinner plans at 6pm. My friend came to pick me up. Evon called at 5:30pm to tell me that the car was ready. He did a very good job in handling the situation.

Best service ever

Several issues all around customer service and response. I would never use this dealer again......

good people, very helpful, evelyn and randall couldnt be better people to deal with

Daniel in sales department made the purchase of my GLS 450 quick and easy. Moved at the same pace as me. Answered any of my calls or texts quickly with the info I needed. Finance manager added in a rebate and saved me some money also. Great experience overall

I was on the way to the hospital, when one of my run flats on my S500 had a nail with loss of pressure. I was frazzled, and 1.5 miles from the dealership. Upon my arrival I was promptly greeted, spoke with the service manager who introduced me to his assistant. Fortunately the tire was in stock, the replacement was performed, and I was on my way in 2 hours. Thank you!

everyone is amazing! the nicest people. very helpful. they take great care of my cars

Excellent experience. Sales rep answered all of our concerns. The sales process was very enjoyable. Really enjoyed the experience. I was so pleased that I brought a friend over who also purchased a car.

Thank you Mercedes-Benz for taking care of me, the quality and service was amazing, especially the manager - Shaun McCray is very professional and very helpful.

Great service from Michael Luciano! I highly recommend him, he knows his trade and has a good team he works with.

Everyone was very pleasant and quick to help.

Pleasant experience with Larry Streng, the salesman with whom i worked.

Very good experience working with service rep Michael, car was ready sooner than promised and clean. I will be using Michael and Mercedes of Delray for all my service work!

Excellent experience from start to finish. I walked in and saw the perfect car for me. Convertible with reasonable room. Daniel was a great salesman and suggested I drive the car from the showroom. There was a scarcity of supply, so I had to pay over sticker, but it seemed fair.

My 2 Mercedes have been maintained at Delray Beach Mercedes since I've moved to Florida for the past 5 years. The service has been everything I can ask for, from fast repairs, parts when needed and my service manager is what makes it all come together. My next Mercedes I purchase will be from Delray Beach!

The service rep kept telling me I didn't understand how the car worked and how sensitive the auto bright light sensor was.. turns out new car needed a disc flown in from Germany and the brights still won't go on when its dark and I am ignored when I call

Our experience purchasing a GLE 350 from Mercedes Delray was outstanding because of working with Mike Manocchio. He was extremely knowledgeable and was able to find us the exact vehicle we wanted, by searching the computer for vehicles that had not yet been delivered to any dealerships.

very good care

Jonathan Vargas from service department is always very professional and efficient.

Michael was great, as was the servicing of my vehicle. I'm not giving five stars because there was confusion when dropping off my car as they didn't have my time slot when I had clearly rescheduled my appointment. Michael later found it and apologized for their not moving the appointment. It happens and I was very pleased with Delray Mercedes.

Very good service 🙏 Especially the service person Mr Kevin very nice customer service

I took my car for a recall because they call me. They didn't fix anything because is showing me the same issue on the dashboard and they will tell you is free but then when I came to pick up the car the radio wasn't working and had no sound I ask Jonathan about it and I didn't received the car because they broke something while " fixing it " He told me I had to pay $300 for the diagnosis. and he told me, that people like me with old cars, when they call us for a recall always try to lie about past problems so they can fix it. What kind of service is this? I came to drop my car for the recall on Saturday 2/18/2023 at 12:09 Pm as you can check on the cameras I was playing music when I drop it off. And now the car has no sound and I have to pay $300 for the " Diagnosis " This is a Scam how can you call someone for a recall instead of fixing it they broke something and then charge me and treat me so bad.

They call me for a recall and damage my radio Unhelpful mananger And really bad costumer service from Jonathan Vargas he told me because my car was old I'm trying to lie on past problems. Even the guy who received the car could confirm the sound was working properly and after they Fixed the recall the sound is not working and they're trying to charge me $900. This is a scam don't fall on their free fix for recalls because they will damage something in your car to charge you a crazy amount of money

Evon did a great job getting me in and out for my repair. The dealer even provided me with an uber to get me back and forth for my service.

Oliver was very welcoming and patient. I really appreciate how professional and quick he was Great customer service!

I made an appointment to see a Q3. Within minutes the sales manager, Robert L. called me and assisted before arrival by double checking the vehicle was still available and making sure I had directions to the dealership. He made sure an associate was ready when I got there. I was greeted right away by Allan O. who offered me water and a seat immediately. He had the car ready and we took it for a spin right way. He answered all my questions, offered additional helpful information, and made the entire process very quick and easy.

Very good experience Very good service and the representative very kind

Excellent service throughout.

Help provided by my sales rep with getting us all of our needs for the model we were looking for Then patiently working with us to understand the new options and controls My wife loves the car

Superb service. Highly professional. Will be back for sure.

Had to wait 9 days for an appointment. Once in, excellent. Brought car in the morning, given a Lyft home and picked the car up in the afternoon.

David is the best, convenient location on Linton as well. As a top Realtor in Palm Beach County , I need easy access for service of my car.

I recently purchased a certified pre owned Mercedes Benz. I was treated as if I was buying a brand new car. My car was detailed while I waited and presented to me like a brand new vehicle. Daniel was patient and answered all my questions. I highly recommend MB of Delray Beach for an excellent, no hassle experience.

I got a pre own certificate last Saturday. Took the car home and found out there is problem with the car. Called the dealer and no one willing to return my call. Good luck to the buyers out there. Double and triple check what you are buying…

Every one was very helpful, professional and knowledgeable.

Every single time I come to MB of Delray is a disaster. They booked me for a simple oil change for one of our Sprinter vans, a job that should take half an hour in any decent dealership, and they take days if not weeks. Their excuse is either that they do not have the manpower (not enough Sprinter techs) or that there are too many vans for a single lift. What a joke. So why don't you get more lifts? And worse yet, why do you book us for service if you cannot handle? I am pretty sure it is worth it based on the bills I get. Shameful. We purchase a new van every year and have taken our business somewhere else because the service is deplorable. Get your acts together, MB of Delray.

Worst experience that I have ever witnessed. No customer service and lack of work ethic. Corporate should focus on this particular location. Does not represent the Mercedes Benz brand well at all.

Best service experience. Exceeded my expectations. Highly recommend Mercedes Benz Delray Beach, Florida

Brought 2011E cabriolet in because of noise that seamed to come from suspension. Dealer said I needed shocks ,some bar ,engine mounts etc. and all needed to be done , they repaired for $12,000.00. Care drives the same and the original noise is still there with no change. I am afraid to bring it back and will just live with the noise.

The big problem I have with the service department at this location starts with customer service and the way they handle problem resolutions. I brought my vehicle to repair multiple issues and of course when I got there everyone was friendly and they assure that they were going to make sure everything is taken care of. Of course before I gave the go ahead for the repairs I requested a written quote showing everything that was going to be done to the vehicle and a total price including taxes and shop fees. They gave me the quote and once we went over all the repairs, I gave the go ahead to the repair for the price shown of the quote. Once the repairs were completed, I showed up to the dealership to pick up my vehicle and of course pay for the invoice I received. At that moment they told me that my total was $850 extra than what I was told and shown on the invoice they sent to me. I showed them the invoice and they said that it was for two repairs that were not shown on the total price of the invoice. I told them that I’m not paying a cent more of what I was told to pay before I gave the ok to start the repairs. During this discussion, they allowed me to pay the total shown on my invoice and they were going to release the vehicle and because the repairs are being cover by insurance they will contact the insurance and make sure they present the correct total and get the rest of the money. I went to receive my vehicle and I saw one new scratch and a repair that was supposed to be done it wasn’t. I had to leave the car at service again so they can complete the repairs. After they fixed the new damage and the rest of the repairs, I came back to pick up the vehicle and now they are saying that they won’t release the car until they get payment for the rest of invoice (the extra $850) But, since they already presented a quote to the insurance company, the insurance only paid for the total presented on the original quote. Now my vehicle is being held without permission at the dealership, even though I paid in full the total on invoice provided. This constitutes a breach of contract and consumer hardship and it can lead to legal action. I would be very careful when going to this place.

Exactly what I wanted - great service, quick and friendly. They sent me home and picked me up in a Lyft too and it was covered by of the insurance package I added. Awesome

Evan helped me not Edmunds. Except for a little Rental Car glitch, misunderstanding, all was fine.

Exactly what I wanted - great service, quick and friendly. They sent me home and picked me up in a Lyft too and it was covered by of the insurance package I added. Awesome

Very enjoyable

Very good. Everyone did a great job. Would definitely return

Evon is the man!

Makes everything easy

I brought my 2023 Mercedes S Class in for a defective door sensor. The service advisor made the process easy and hassle free. My vehicle was ready three days later.

My service advistor, Stacey Grell, is honest and keeps me apprised of what has to be done. I have never had an issue with her or the service.

They scheduled our oil change service for last Friday at 7:30 am. Upon arrival, we were told the service managers only arrive at 9 am. Today is Monday and we went to get our car and it was not done. Nobody called to let us know. The Manager's attitude was one of I don't care. I guess we need to find another place to take our cars. Very disorganized.

I always receive superior and consistent customer service at Mercedes Delray Beach.

Had two new front tires and Schedule B checkup done within the day. Service was fast and very good!

The service advisor was amazing! I wish the other customer service reps would?ve been more helpful upon my arrival

I recently purchased a car from this location... I have to say this was the best experience ever!! When I walked in I was greeted and introduced to Mardy. She's not only beautiful but extremely intelligent and easy to talk to. Her mission was to get me in the car I wanted in my price range and that's what she did! The manger Donny was very welcoming and made it a point to come chat and make sure that I was getting all my questions answered and wanted to see if he could help at all. Kavon in finance was so helpful explaining all the options I had and even stayed late to finish the sale. I have to say I walked in not planning to leave with a new car but they made the process so easy and enjoyable. I honestly didn't feel like I was buying a car by the end of the night but more like I was hanging out with friends. If you are looking to have an amazing experience purchasing a new car I would highly recommend doing it at this Location with these amazing people who go above and beyond for their customers. You don't see customer service like this anymore. Thank you again to the Team at Mercedes-Benz of Delray 🙏🏻❤️

I recently purchased a car from Mercedes. Mardy was amazing !! She will get you into the car you want !

I purchased a 21 s580. It’s now called the Corina virus car that lives at the dealer because of constant problems. Delray Mercedes didn’t make the car, but the service staff seem under staffed and my car sits with them forever. I’ve started the lemon process.

Excellent service and quoted 2 hours and on time

Great salesman!!!! If you are in the market for a car definitely see Anthony Rossi! Good guy and always available to answer any of your questions. Purchased the car from out of state and he walked me through the whole process. If ever in the market again for a vehicle i know where to go and who to ask for! Thx Again!!

Excellent customer service. Shawn is great to work with.

Traded in a 2018 jeep on a 2020 Audi Q5. Overall very good experience. Ideally like most people I was hoping to get a bot more on the trade in. But the cost of the Audi was fair. Joe was a pleasure to work with

Michael updated me regularly and called me immediately when my car was ready. Even sent a Lyft to get me to dealership.

Best place for buy car , manager Daren Lazar is very professional person , he help mee whit mike manocchio , for my new car , I hope soon I buy other for my wife

I’ve had great experiences dealing with Kevin Suarez. Takes great care of my vehicle and is very honest . I’d recommend this dealer ship to everyone.

after 2 months of waiting for a part to be ordered- I called several times, no one returned my call- had to go in person to be informed that nothing indeed was ordered- a car dealership of this statute should be better

Service advisor sharp and knowledgable.

They run a smooth operation with dedicated service managers like Johnaton V.

Very pleased with the timelu friendly service. Evon ias always very attentove and curtious.

Least responsive mercedes dealership I've ever encountered. And they absolutely convey they do not give a s--t Could have turned into a trade from my 2020. I'll sell it on the street corner first. Never again.

The staff was up front with pertinent information. No messing around and wasting of one's time.

I was told when I turned it in that it would be at least a week before they could get a service tech to look at the vehicle for the emissions modification, then another week to do the work. But a tech look at it 4 days later and I was able to pick it up a few days after that, about 4 days earlier than I expected!

GREAT SERVICE FROM DAVID RHY . I keep coming back becuase Davids exceptional service !!!!

David Rhy goes beyond to make sure my service is exceptional !!!

Randall Aiu was fabulous!! He had patience and was very knowledgeable ! I would recommend seeing Randall at Mercedes Delray . Thank you!

The service department installed new brake rotors that the car did not need and that I did not approve despite noting in my service appointment request that I wanted pads only. Poor communication between the service team and the customer in this case.

Service was good and done on a timely basis. Sean was accommodating and knowledgeable

Very nice and worke d well us on trade and sale

I was not happy about the last time I was in this place. I am very disappointed.

Great service

Excellent customer interaction. Completely satisfied of the services. Thank you very much.

Great service they honored all their warrantees and walked out of there with 4 brand new tires for free

Brought my car in for service. Stacy handled my process very professionally. My car was serviced in a reasonable amount of time.

Great customer service! Attention to detail, fast delivery! All around excellent experience.

Everything about the service was excellent. Calvin has been working with us for several years and always gets everything right.

Shawn was amazing!!!

Had 2 front tires put on, service adviser Kevin was very accommodating

Michael was excellent

great experience christopher lopez service advisor was amazing.

I want to give a huge shout out to Stacey G she was amazing. The service I received from her was kind (as we had a few things happened to us on route from Canada), efficient, always available and really took care of me. Thanks again Stacey!

Took the car in for repairs. Evon was wonderful. He was fried, courteous, knowledgeable and very professional. I would highly recommend him.

Dropped off my motor home on a Sprinter chassis 7 days ago for a one day service of software recalls and a flat tire and haven’t heard back yet from Mercedes Benz of Del Ray. When I called last Friday I was able to talk to Kevin who told me it should be ready Monday. On Monday Gayle answered his line and told me he was on VACATION, she was looking at my info and would call me back. It’s now Wednesday and I’ve left a couple of voicemails for Gayle with no results…. Spare me… 11 days later service was completed. However, my lithium house batteries were depleted and Mercedes Benz of DelRay had no clue as to why except to admit it had been stored inside for a number of days which would prevent any charging from my solar panel. Bottom line: This place took 11days to complete a one day job without communicating back to me whenever I left a voicemail requesting a status update. I cannot recommend Sprinter service here.

Called and asked for an inspection for my brakes on a vehicle I purchased at another dealership, nothing was wrong with my car before bringing it to this location. ((I had it previously inspected before bringing it there)), now all the lights are on , on my car! They reset everything and then tried to make me pay $290 to put it on the machine . Why on earth would the tech do that, they are scammers !! And tried to beat me out of $290, now I had to take my vehicle somewhere else to get the lights off and do what I asked them to do here. Do not bring your car here, you will bring your car in with no issues to leave there with all kinds of problems, now here I am at another dealership trying to get it fixed.

My deal for my E350 car went wonderfully well Hamseh M was a great salesperson I look Forward to working again with her

It was a very good overall experience. The salesman did a good job of letting me look at the car without any sales influence. But quick to answer questions when i asked.

Justin the sales person was so nice to show me what I was looking for. Shaun C. the sales person was so nice also I had no regret that to buy my car at the Dealer, and everybody was so wonderful. Thank you so much for the warm welcome.

Very easy to work with, delivered a correct diagnosis in a timely manner

Great job overall happy with my car and the service and would definitely recommend to a friend

We’ve bought our 2 Mercedes GLC’s from our dealership in Bethesda, MD— EuroMotors. However I’ve needed the Delray Mercedes dealership on 3 different occasions during our Winter Season stay. About 2 weeks ago, we drove into their Service Bay without any appointment because one of our brand new tires was losing air. We got immediate service from this dealership. Stacey, their Service Mgr was exceptional. Not only was she friendly and helpful, but she understood our situation immediately and had us on our way with a brand new tire in less than an hour and a half. We will probably be moving to Delray in the next year and we are impressed with Delray Mercedes!

Process purchasing my vehicle was easy. Kamryn was very knowledgable and provided me with all the information I needed to feel comfortable with the purchase. Can't wait for my next purchase!

Guys are super professional

easy drop-off, transportation home, great service rep, excellent service same day, transportation back the next morning best MB dealership service ever-been driving MB products 51 years-starting with 280 SL

They took care of me and I was out quick. Good service!

Mercedes Benz Delray did a fantastic job with my 30,000 mile service call. They were very timely and professional. I enjoyed seeing the video the tech rep sent me on his examination of my tires and breaks. Thank you for a job well done.

Timely service, at a fair price. Done correctly

Sales person was helpful and very nice. We were shown at the last minute service contracts to sign. No time to read And it added additional cost to the transaction. I canceled two contract at a later date and still waiting for the credit 2 months later.

Probably the worst service experience I've had to date. Scheduled an appt for 9am. I was there at 8:50 and wasn't spoken to till 9:40. I just wanted to address recalls and a basic 15k mile service. At about 3:30 in the afternoon I called the service advisor 7+ times both numbers with no answer. I couldn't get anyone on the phone or even figure out what was going on. So I drove back down from Jupiter to hopefully pick vehicle up and when I got there they basically told me they haven't gotten to the vehicle yet and if I want the recalls addressed to schedule an appt at the earliest next month. Pretty crazy when you buy an 80k vehicle you can't even get it in for basic recall service.

Very good service! My car looks good and runs great!!

Oliver my sales person went beyond to help me with my purchase to make it as easy as possible. Really happy with the service.

VERY difficult to actually get to speak to someone. You are transferred several times and have to leave a message and you MAY get to callback, but at the end of the day. No actual problems with the service, but the customer support is terrible

Updating my review as the test of time has failed. Mercedes Benz of Delray has had my car (2021 S580) since November 17th 2022 for minor body work repair at their body shop (AutoNation of Delray). They still have my car (today January 9th 2023). I was rear-ended stopped at a light - so I am not wrong in the accident. After pleading with Mercedes Benz of Delray for a loaner, after my insurance coverage for a rental had expired after 30 days no consideration was given to my situation. I am currently paying out of pocket for a rental, being held responsible for my lease, and I still DO NOT have my car. It is atrocious that a brand that represents themselves to be luxury would treat their customers this way. Absolutely disappointing!!!!

I appreciate the assigned representative keeping an open line of communication with me.

The car was not ready for me to drive when I arrived. I had to wait 3 hours to drive it. I decided to buy the car because they were able to fix the issues and replace the 12 volt battery. However, after buying the car I needed a couple of things. I have messeged my sale assistant for the past 2 weeks to get a spare key and to see if he could get the vehicle code to set up the app. But I have been unable to get the information I needed after calling, texting, and emailing. If they just replied back and said we can't get that information. That would have been much more helpful than not responding at all.

I had a great experience at this dealership. Robert was amazing from start to end, Allan at the financing department was on point and made the whole process easier to follow and understand. I will recommend this dealership to my friends and family and go back for my next car in the near future.

Excellent service and people, made the whole process fast and simple. I was 100% satisfied with the entire experience.

Cleanest place ever and excellent service as well great customer service approach from all of the service advisors

Sales associate Guirlande Mardy went above and beyond to make the sale happen.

Joseph Taylor was very professional with my purchase and has made me a fan. Very honest !!

My service was prompt and efficient. Michael Vollrath took great care of me and my car and made sure to follow up with me. The best service in Boca.

Worked with David Rhy for a few years and very happy with him. Professional, understanding people needs.

Our experience at Delray was a great one! We were in the market for a GLE 53 Coupe and after several days of searching and going from dealer to dealer. We requested some information from Delray Mercedes-Benz and within five minutes, we received a call from Michael Luciano. My husband and i spoke to him and explain what exactly we were looking for, he provided information along with some pictures of the vehicles we submit the request about. We also receive a call from one of the Manager to ensure we were being taking care of and ensure our experience were up to par. The next day, we received another call from Justin and he mention that a new vehicle came and he believed that the vehicle has the right one for us. Michael & Justin were able to meet our needs and were willing to work with our trade-in in order to sell us our dream car! Their customer service was five star! They really went above and beyond to make us feel at ease and meet our needs from the moment we walked into the dealership until we drove away with our car. Justin stayed with us throughout the whole process despite his shift ending 3 hours earlier, he made sure that he was there with us every step of the way. Thank you for taking care of us and we would definitely recommend you to other people, unlike other Mercedes-Benz dealership, you guys truly care about taking care of your customer, thanks again!

Loved the experience Would recommend to friends and family

I drove all the way from Miami, and it was all worth it! The Manager Joe Cardella got on the phone with me and did even better then what we actually spoke about, great Man!, and the salesman Ron was great, everything was very smoth! Nice people threw the whole dealer! Am happy!

Joseph Taylor at Mercedes-Benz of Delray is the most knowledgeable salesman I have ever had.

This is by far the worse experience I have encountered while buying a car. Our sales person #Daniel Desmond needs to be trained on how to treat customers. I am usually not this critical but this experience put a bad taste in my mouth. He was MIA for most of the process, he was often quite unless I asked him questions about the car I was trying to buy and that he was trying to sell. I honestly wouldn't have returned to finalize the purchase if I didn't need the vehicle. I fell in love e with the vehicle and that was the only reason why I went ahead with the process. He had absolutely no personality, wouldn't try to engage in any conversation, and barely a handshake. I wish I would have a better experience considering the fact that was my first time at a Mercedes - Benz dealership. He didn't even ask if I wanted to transfer my current license plate, he automatically issued me a new license plate which I wasn't pleased about... 😑 😒. would never return here and I don't recommend anyone.

Michael was very helpful and attentive as our service agent.

After having my car serviced for several years at the dealership where I purchased it, I needed an emergency repair. After MANY attempts to contact my service rep. (voicemail was constantly full), I finally reached someone who informed me that the first service appt. was in 3 weeks, and they had no loaner cars available. This was the last straw. I could write a book on all the service issues I had with this dealership including repeat visits for the same issues, deceptive pricing, in addition to a general lack communication, empathy or concern for their customer. Note this was a warranty repair. I decided to try Mercedes Benz of Delray. I was ecstatic with their follow through and follow up and general communication. All depts worked together seamlessly, and everything was done on time without any issues. I have been back now for another service and pleased to say my experience was as good as it gets.

Saw a VW for my daughter. I was hesitant since I had a horrible experience at another Autonation. Requested info on the car and Freddie responded right away. I asked for a total price on the car which he sent. Told him that we would be there in the afternoon. He sent me a pic of the car being detailed. I took my mother with me and we walked around the lot when we got there. My mom saw a car that she loved. We purchased the VW and made an appointment to bring her car in to trade the next day. We are so pleased with Freddie and that he made the process so easy. We will be going back to him for future car purchases.

Randall was great, worked to get everything done & make everything work smoothly for me & my family. Best experience ever in trading in & getting a new car, called dealership & 6 hrs later we were driving off with our new vehicle.

Randall was great, worked to get everything done & make everything work smoothly for me & my family. Best experience ever in trading in & getting a new car, called dealership & 6 hrs later we were driving off with our new vehicle.

Terrible customer service and no concern for driver safety. We had a broken water pump that they failed to repair and our customer service rep Michael V was rude and defensive showing zero concern for our safety, as he knew we are going to be taking a long road trip to Charleston SC. Stay away.

Stay away from this @mercedes-benz dealership. Worst customer experience from #Michaelvollrath . We needed our windshield washer repaired for our long drive to Charleston. We paid for the repair but soon found out it wasn't fixed. We are leaving tomorrow (Sunday) on our trip and so called Michael about this who just gave us total attitude and was defensive. When I arrived at the dealership, same. He told me Id have to wait an hour before they would even tell me if they could repair it! I walked out. I hope our drive will be safe given our windshield water pump is inoperable.

I had my maintenance service done and really happy with the service. New tires were recommended but, I opted to have it done somewhere, dealership always charge tremendously. Overall; I was very happy with the scheduled maintenance service.

it was a pleasure. efficient and thorough1

I have been looking for a car for 6 weeks. I visited 5 car dealerships. Every one had outrageous extra fees, cleaning their car, AC not working screw in the tire thread. Two car were listed one for 8900 and the price was 16000 approx out the door the other one was 17000 and was raised to 24000. I finally found my car at Mercedes of Delray. The car was immaculate one dealer fee of 950 plus taxes and title application. No fine print everything was up front and clear. Plus a got a 3 month 4000 mile guarantee. The car had only one FOB key. The dealership authorized me to have a second key made at their expense. Highly recommend.

I worked with Kamryn, and she was great. We pre-ordered our vehicle, and she kept me updated throughout production until the vehicle arrived. She even responded to my texts on nights and weekends during the holiday season, which I really appreciated. I would definitely recommend this dealership and Kamryn to a friend.

I brought the vehicle in for its first maintenance. I also requested to have a valve stem cap installed and to purchase a key to unlock the spare tire cover, which I never received upon delivery. Neither item was installed or supplied. In addition, its is the only dealership waiting room I've been in which doesn't even offer coffee.

Michael is a very competent and efficient service advisor. He kept me updated throughout. The facilities at Delray Beach showroom are very nice as well. Overall a very pleasant experience.

Michael my sales manager was awesome. Kept me updated on all repairs, he was pleasure to deal with. Very kind, patient and professional

Brought in car for annual service and all seemed fine until it our car and the customer service went missing. Dropped car off around 9am and then started trying to find out what was happening at 4pm. Customer service rep not available, left message for service manager, general manager not there. No one could tell us what was happening with our car. Pretty incredible that we could be totally forgotten especially when paying $1200 plus for an oil change and annual service. Definitely not the kind of service we were expecting and makes me wonder if they did a good job on the work on the car.

Just completed service at the dealership. Excellent staff, professional attention and prompt service. Shawn Parton was a pleasure to work with. could not be better! Everyone at this dealership is professional, courteous and patient. Due to supply line issues and chip shortages, my order was delayed. I was continually updated with the status including manufacture, shipping, port arrival and delivery dates. The salesman and General Manager are experienced and responded promptly to numerous questions. As much as I hate buying cars from dealerships, this purchase was very pleasant. I will be back for my next purchase!!

Professional attention, quick service, pleasant waiting area and issues resolved. Shawn Parton was the ultimate professional. He displayed all the qualities you would expect from a top notch dealership. Well done!

My service advisor (Kevin) was excellent! He was able to get everything done in a short period of time.

I got my 2023 gle 350, and I absolutely love my Christmas gift. Comparable with other dealerships, it was a good deal, they have competitive prices.I knew what car I want , we made the deal and everything on the phone because I had to drive 50 miles to Mercedes-Benz of Delray. Darren and Ron helped us with our purchase, and many thanks to them.We will definitely come back to them, very good customer service, smooth transaction!

Great team

THE PURCHASE WAS HANDLED EXCELLANT BY YOUR SALESMAN SHAUN Mccray

I had an A3 service on Dec.16,2022 . I also had an advertisement about a discount $ 150.00 for service $ 300.00 or more which I showed it at the time of brought the car and asked to consider . My bill was for $ 327.27. But I was given only $ 30.00 off for oil change and charged $ 292.15 . I called the manager he told me that this bill was for the oil change not for service therefore I can't get $ 150.00 off . I think $ 327.27 is extremely high price for just an oil change if it is true which I don't believe . Next time I need service I would consider using a place other then Mercedes Benz of Delray .

The employees do the best they can but lack bays and lifts for sprinter vans. Will always be slow in repair work until they get more equipment. The work they do is excellent!

Staff was Courteous and quick.

I?ve been going to this dealership for the last 4 years. They never fail on providing good service. Fernando was my sales representative this time around and he was amazing. Everyone is so friendly. I am just curious why the little cafe area is not open. I?m used to them providing snacks as well but I didn?t see that. I do believe it?s something to offer customers again since the car buying process is so tedious.

Justin our sales agent is very good, easy to speak with and took care of our needs right away.

worse experience left car for service and no call back 2 days later...

Very good service

I had a great experience with Randall, our sales associate, at Mercedes-Benz of Delray. He was friendly, informative, honest and never pushy. He made our car buying experience very pleasant and easy to navigate. I look forward to future car buying ventures with Randall at Mercedes!

The service department has always cooperated in helping me with any problems with or without an appointment and has always made it extremely convenient for me as a customer. No unusual surprises in fees for service. I highly recommend their dealership.

Bryan was so nice and accommodating. It was an easy process and he was able to get us a price we were happy with.

Courteous & efficient. Service asst. was great & kept me informed at every stage of the repair

Great service. Very responsive to clients

Michael, my salesman was great to work with. Everyone was pleasant and helpful and willing to help me purchase my vehicle. It was a really nice experience and the car is great too!

Good advisor Sean was honest and helpful everything went smoothly

Stacy is a great advisor. Explained everything to be done clearly and advised what I needed to do and didn?t need done.

The service department doesn’t answer the phone, and typically we need to call over and over to get someone to give us an update on the status of our car. If I had another local dealership to use I would. In fact I may start going to Coconut Creek, my experience with them is much more positive.

Been a customer for years, Shawn always takes great care of me and my vehicle. Very friendly, professional and honest. Wouldn't go anywhere else for my Mercedes.

I received awesome service on my Sprinter, about two weeks ago. The repair was right on point and at the lowest price imaginable!

Joseph was a pleasure to work with. Knowledge, responsive & professional. X

My 2013 ML350 had a dead battery and was picked up on 12/03, a Saturday and taken to the Mercedes dealership in Delray, Fla. It took until Wednesday 12/7 to replace the battery and do the procedures necessary when replacing a battery to insure that everything was working correctly again.

Hello people I’d not recommend anyone taking there car to Mercedes ever especially if you have a recall because they have took my car for over 3 months they broke my brake line didn’t fixed it they can’t even fix the recall I took my car unfix I had to do it myself please don’t take your car there do it yourself

A big thanks for a great service provided and for giving me the opportunity to ride my first Mercedes Benz. Great team working and I hope they'll continue offering this type of service all the time. Tony, Finance dept, aevelyn Castro who was very helpful and friendly. A big thanks to Brianna.

See Joseph Taylor in sales. He?s excellent . He did everything including moving contents from old car to new car.

Outstanding schedule service coordinated by Jonathan Vargas.

thank you Daniel.

Salesman Joseph Taylor is excellent. Everyone I dealt with is very professional. . Very nice place to do business

David Rhy is great and smart. He always answer my question regarding any messages I see on the screen. When I mentioned to him about the message that came out on the screen when I started driving and backing up from the driveway which says " TRANSMISSION PARKING UNAVAILBLE , DANGER OF THE CAR ROLLING ! Right away he answered " The vehicle was in neutral. He have made my day. I felt better because I was worried he might say I need a new transmission! I am the type that ask lots of question to clarify things about why a certain service has to be done . DAVID is very patient and takes time explaining and answering my questions. I am happy he is our service manager. My only concern is not with David but with the dealership, I have been a very loyal Mercedes customer for almost 40 years . In fact at one point we had 3 Mercedes. We only have 2 at this time. One reason why I will never will buy another brand( not even TESLA), is the idea that they provide a loaner car. These past 2 visit me and my husband have to wait in the waiting room for more than 2 hours. One of the service that was done we waited for 4 hours . For this particular service we spent at least 0ver $1600 for the job. Worst is that my husband has an advanced parkinsons and CAME with me because I cant leave him alone in the house. I am disappointed I know there are these policies to follow but being a loyal customer they should waive for whatever reason why they cant provide a loaner car.

Fabulous, friendly staff...work done is meticulous!! Best Mercedes dealer!!!

My service advisor Shawn Parton is the best! He is happy when we are 100% completely satisfied -and we are every time we take it to Shawn. This MB dealership has excellent service from drive up to an excellent cleaned & tire shined car returned! The MB mechanics are excellent here.

Great service. Great product.

Outstanding facility and service as well. Great sales person, very helpful and friendly. Highly recommended. You even can't compare this place with any other Mercedes Benz dealership.

Great dealership

Great service and knowledgeable staff

Excellent customer service and knowledgeable staff

Attentive and excellent service

Twice my tires wore out years before they should have. I had to go to a tire store and they contacted the tire manufacturer who got me tires for 1/3 the cost the first time and 1/2 the cost the second time what Delray offered. There is no reason Delray could have done the same thing. Delray is only interested in selling cars.

Everyone was professional and quite helpful. Kevin Suaz kept me updated frequently while I was waiting

Had my E450 4MATIC serviced with the Best Service Advisor, Shawn Parton of MB Delray Beach. He got in my car and started checking the dashboard and reset features we had not set correctly, and he found that one feature was not working properly after testing. He made us feel important and we trust his knowledge of our cars. He had a spotless loaner for us and assured us absolutely everything would be taken care of along with the regular B Service. And it was perfect. Thank you, Shawn Parton, for making our trip to Mercedes Benz of Delray Beach so enjoyable. The O'Riley's

Having been buying new cars from MB of Delray for years. Michael Luciano gave me the best care and service I'v had at the dealership. I would recommend Michael to a friend.

Fast, reliable service.

My service visit was highly satisfactory

My service specialist, Evon Dawkins, was very helpful and accommodating.

Got me in when all other dealers were too busy

Daniel Desmond was my sales associate he was very patient and helpful. Very nice guy. joe Cardella the sales manager was also nice, they both made the purchase a pleasure. Thank you

I had an appointment and was seen 2 hours late. Your finance people thoroughly misunderstood the nature of the living trust I used to but the vehicle. It was a very unsatisfying experience.

Great experience overall!

Always the service you would expect !!! Honest friendly

Shaun McCray was great, easy and quick. I was comfortable to buy a car with him. On the other note, as a come back customer I wish I would have received some kind of goody- like a new set of floor mats, an umbrella or a Mercedes cup. Something to show appreciation. Nothing ! It was a clean transaction but I’d wish the manager would have offered a “thank you”.

I drive further from my home to go to Mercedes in Delray rather than go to the closer Mercedes in Pompano. I feel their service is better in Delray. I deal with Shaun who is responsive and honestly seems to care about providing quality customer service — a rarity. Recently, they even sent me a video to show what needed to be done. Much appreciated.

After 3 days of leaving the car And being told that the work was being done Absolutely nothing would, Within 5 minutes of driving the car The problem was far from fixed After everyone there described what they did, I don't know whether they're taught to lie or they're hired because they are liars But this is not my 1st experience with Mercedes and BMW And I would never buy another car from either one of them and I 1st mistake It's a shame Particularly Mercedes builds nothing but c*** And everyone I talk to has gone through the same experience But nobody tells you in advance, In a word overrated And that's understated.

Thank you. Bryan was very helpful and professional. A nice guy too!

I brought my car in for service with prepaid maintenance and unfortunately got Sean as a service adviser. He was very loud and harsh and would not listen to what I had to say without interrupting. I am a soft spoken woman and he's a very aggressive little man. I tried to explain my situation to him and he was not understanding at all. He has a very loud and off-putting demeanor and personality. I took my keys and left and will never be back to this particular dealership.

Had a great experience with Timothy Owens and he helped solve all my needs with my 2019 mercedes c300. Thanks!

My service advisor Chris L was very professional, knowledgable and went above and beyond to make sure my vehicle's problems were addressed. He kept me updated as service was preformed and answered all of my questions. I highly recommend due to the exceptional customer service.

Shawn was my advisor and was amazing!!! On time, knowledgeable and very nice… Highly recommend!!!

Lou Green very knowledgeable, attentive, and follows up.

Great and prompt service experience- much appreciated

My service advisor Chris L was very professional, knowledgable and went above and beyond to make sure my vehicle's problems were addressed. He kept me updated as service was preformed. I highly recommend due to the exceptional customer service.

my experience as always was pleasant . The service was fast and efficient.

I had previously taken my Mercedes here for service only. My lease was coming to an end and they had the car I wanted in stock so I went to take a look. I dealt with Tony Rossi and he was super efficient. He was helpful and worked quickly to get us to where we needed to be. The whole process was much better than I had expected. Allan was great too and answered our questions.

Shawn was my advisor and was amazing!!! On time, knowledgeable and very nice? Highly recommend!!!

Easy online scheduling. Promptly waited on by Jonathan who delivered as promised. Great overall experience.

If I, personally, would go through the process of purchasing another Mercedes electric vehicle, or just any vehicle at a Mercedes dealership, I would first ask for a checklist of what that dealership does for me post sale. Read the manuals in the glove box, you should sit with a Mercedes Service Manager and he should sign your book. This did not happen. Each function of the vehicle should have a checklist of each item, and a signature for you and the dealership representative to sign off on that you have gone through each function, item by item. You should get a copy and dealership should also retain one. This was my experience with BMW and their Genius. As a matter of fact, the BMW Genius even came to my house to answer questions that we had post sale and post initial review, as these vehicles are complicated. I discussed my experience with Mercedes USA corporate representative. I was told, that Mercedes cannot enforce each individual dealership and their actions to fulfill the sale completely. In light of this I strongly urge you to research your Mercedes dealership and read the documents in the glovebox prior to signing documents. This way you understand what the dealership is supposed to do for you. Ask for a checklist, and ask how much time and who is responsible to review your vehicle after purchase. Should any Mercedes representative wish to talk to me, you have my information.

Excellent process with sales person.

You tried the rest so buy from the best all the salespersons are great and always looking out for your best interest dealerships in Florida Mercedes Benz of Delray!!! And when you leave there with the car you bought or leased you have a smile on your face

Just purchased a car here they took care of me, and even picked up my car to fix somethings free of charge! Would highly recommended buying a used car here

This is my 5th car from MeBe Delray. I have always found dealing with them both in sales and service to be attentive and helpful.

My service advisor, Sean was courteous, helpful and accommodating. He delivered exceptional customer service. I highly recommend the service department at MB Delray.

I called Evon, my service advisor to discuss a problem I was having with the car. I got an appointment and had it taken care of. After I arrived Evon kept me updated on the problem and when the car would be ready to go. Every experience I have at the dealership with Evon shows me that he is very professional and loyal to his customers. He is very much appreciated. Sue Pikus

Superior attention to details Excellent workmanship

David Rye very attentive and thorough in going over service.

Came to dealership with an unscheduled service. Had a screw in my tire. Stacey was very helpful. Told me I needed 4 new tires and arranged a loner for me.

We had a great experience at Mercedes-Benz of Delray. Mike was very knowledgeable and provided all the assistance from beginning to end. Along with the short inventory, he found a perfect solution very quickly. We truly appreciate his service and support throughout the sale.

Excellent service, on time and part in stock

They did a great job and had it returned before the promised time. Had a great loaner!

Always pleased with the welcome that I receive from Melissa Stacy when I arrive

I broght my car in for repair of a damaged tie rod - the service was outstanding and included successful negotiation with my insurance company.

We had a great experience at Mercedes-Benz of Delray. Mike was very knowledgeable and provided all the assistance from beginning to end. Along with the short inventory, he found a perfect solution very quickly. We truly appreciate his service and support throughout the sale.

The only place I take my 2012 E350! The service reps are knowledgeable and go overboard to make sure you are happy with their service. Sure prices are somewhat higher than local garages, but they go overboard to satisfy you. And, you are assured that the work is done correctly the first time. Highly recommended.

I went into the dealership to educate me on the GLE 350 and two weeks later ended up buying a new 2023 model. The sales person Hamsa was the main reason I purchased the vehicle. She wasn't pushy but listened to what I needed and gave me all the things I wanted. I would strongly suggest to anyone looking for a new Mercedes to check out this dealership and Hamsa.

Nice people, all the info you need and no pressure

Excellent service. Shaun did a great job. He was extremely attentive.

I always have a great experience with Mercedes! Michael in service always assists me with anything I need. He truly goes above and beyond for his customers!

Michael Mannochio very good salesman I went to the dealer to find out about a GLA 250 and I ended up buying it right there and then

My recall issues were handled without incident. My only question would be why I agreed to an 8:00am appointment but my car wasn’t ready until 3:30 before the wash. I called at 3:00 to check on the status because I had to have it the next day.

Outstanding service from the team, just wish the rides were better handled. Will be my dealer of choice!

David is AWESOME

Brian made selling my parent's vehicle quick and easy. The overall process is very efficient, and the showroom is beautiful.

Polite & helpful service staff who aim to satisfy customers by first listening then assessing and addressing the issue presented. Clean, pleasant facility, comfortable and relaxed atmosphere. Customers are made to feel welcome and that the staff are concerned with helping or, providing a reasonable resolution. Mr. Owens is one of the best I have met he is very respectful, calm natured and willing to help guide and direct all people alike.

Very helpful and kind and accommodating

David Rhy our service writer is AWESOME and Lou Green our salesman is always there to help... Great Team Joe V

Call MB Service for a Jump start my Battery in took them les than one hour to assist me . at my house took the car to the dealer and my Battery was replace sooner that I was told. EXCELLENT SERVICE

Amazing experience

Great place, great attention, great car. Thanks Mr. York, the best.

Brought my car in for standard B1 service, and as always, left feeling that both me and my vehicle were very well taken care of. Shawn Patron explained what the process was, took care of getting me car service to and from, and had my car turned around in the time frame I was told.

David Rhy my service advisor is the best. Took my CLS 63 in for warranty work he made it easy and smooth. Loaner was ready and job was done promptly. Completely satisfied

I would suggest you have someone that can answer phones. I tried several times to connect only to get the automatic dial a number for the service department where it rang and rang without anyone answering. I finally had to visit in person twice on two different days to find out the status of the repair. When talking with the service rep (Kevin) he stated they were down four people. I don't know if this is a temporary situation, but this type of situation stretches the existing staff too thin and ultimately leads to bad customer service. Again, Kevin is not the one to blame or this situation, but staffing and resource management is the issue.

Worked with Tim Owens in the service department and He was amazing! His attention to detail and customer service was superb! He handled my car with care and got all my needs met. I highly recommend him and the team over at Mercedes-Benz of Delray!!! Thanks Tim!

Comfortable environment, very accommodating service. There were no snacks visible like we had at our Mercedes dealer in NJ

Shawn is very professional, courteous and does all he can to be sure you have a timely and happy experience!

Had a great experience getting my car serviced. Michael is always friendly, knowledgeable and a great communicator. I’ll be back :) thank you!

Pleasant. Nice showroom. Very clean. Happy to be driving a Mercedes Benz again

Last week was my first service visit to MB of Delray. Tim Owens was my service rep, and he did a very thorough job of explaining about the routine service to be done. The service was completed on time and within the expected cost. It was a very positive first experience with the dealership.

Very professional and friendly staff at service department

Had maintenance A done on my c 220. Melissa Stacy has been my service agent for years. Very knowledgeable and professional. She makes talking about engines easy for me to understand… And a shout out …mention to Mr Louie Green. He’s amazing as well. Thank you so much.

The whole team at Mercedes-Benz of Delray is such a kind and welcoming place to purchase a car from! They made the whole experience smooth and enjoyable, I would especially like to thank Michael Luciano for the car-buying experience and his guidance as well. It was such a pleasure working with him. If you ever have any car inquiries, Mercedes-Benz of Delray has all your car-buying needs!

Started to get a low battery warning on the dashboard. Called for a price and if I needed an appointment. The price was the same for the battery as an auto parts store plus installation. A Autonation coupon for 25% off made it cheaper. They said I could just drive in. I did and was in and out in 1 hour.

I will be going to this location 1 more time and that is to turn in the lease. I have purchased or leased my last 3 vehicles from this location and have seen it go down the tubes. I spent about 2 hours there for a service recall and in that time I walked the sales floor and outside looking for new car. I got in and out of several and not 1 sales person came to ask if they can help and the selection of vehicles is very poor. We will be taking our new and future business to a Lincoln dealer. After the service recall completed car was not washed and could tell there were no service mats put in. Kelvin was great service advisor and the only positive I can find at the location.

Shawn Paxton is number 1, he is an outstanding service man and human.

Salesman Bryan was courteous and professional!

Service was done efficient whilecI waited, Kevin Suarez was very attentive and professional.

Terrible experience at Mercedes-Benz Delray. I’m very disappointed in the lack of communication I got from the service technicians. I was repeatedly told my vehicle would be finished one day and then then days would pass and it’s still not ready. I was told I would receive calls back to update me on my vehicle and I never received any call backs. Tim was my service technician and he never followed up on his word to call me back and all of a sudden he went on vacation so I had to find a different technician and overall I had a bad experience.

As always my service agent Jonathan was excellent and the entire service team did a wonderful job on my car.

Good service. On time. Friendly.

The buying process was great but the service side leaves much to be desired. Car was dropped off Thursday morning for recall notice and electronic repair. Did not get an update from service rep all day Thursday. I called on Friday for an update. The automated answering service keep looping and disconnecting. After 5+ attempts (all day) to get an update on repairs, I finally got through late Friday and was connected to an AutoNation call center in Sanford, FL (the dealership is in Delray Beach). The rep tried contacting every service rep at the Delray dealership (and the GM) but was unable to get an answer. Service rep finally contacted me by text on Saturday (referring to me as Marc …not my name)…letting me know he’ll have an update on Monday. I purchased this car at the Delray dealer for over $120,000 less than 6 months ago. I was not provided with a direct number and/or email address to the service rep. This is not acceptable. PS. They did NOT repair the electronic issue on the command console. 🙁

Dealership is great and my sales rep Hamsa was such a pleasure to deal with very sweet, no pressure, and knowledgeable. As a business owner I appreciate you. Nice work! Scott

Their Service staff are fantastic, Sean Parton was wonderful and made sure my car was in tip top shape.

the purchase process is fast and the vehicle is excellent. I will definitely buy my next car from this dealer again. the seller robert langer 100% recommended.

I was treated with respect and understanding. I try to ask for Tim every time I go. He explains things and gives me options. He is a great Assistant Service Manager!

Shawn was very friendly and extremely helpful. He also either answered his phone or called back very timely. It was a pleasure to work with him