12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from Mercedes-Benz of Delray

GO SEE JAKE!!! JAKE!! JAKE!!! It was a great experience dealing with the team at Mercedes- Benz of Delray. I had the privilege to work with Jake Ghanem on a recent purchase and things could not have gone any smoother. I originally reached out via the internet with some general interest in getting into a used Jaguar SUV. The dealer came back to me promptly and set up an immediate appointment for me. I highly recommend this approach. It is a good feeling to be expected at a dealership vs walking in and not knowing who you’ll be working with. I was greeted by a very welcoming staff (all wearing masks and taking COVID precautions.) Jake took the time to understand what I was looking for...both from a vehicle standpoint and from a financial commitment. He was very patient as we test drove the Jaguar SUV and inquired about other models. We were not convinced on the Jaguar SUV and decided to keep looking in search of the right SUV. We left Mercedes Benz without anyone haggling us to stay, which is annoying and many fear they will end trapped in the first dealership they walk into. Not the case here. We went to a few other dealerships to test-drive a Porsche, BMW, Lexus and Maserati SUV. We dealt with all types of salesmen and the "let me talk to the manager" or "this deal won't last" stories. We ended up buying a Porsche SUV online since it took away the stereotypical dealership experience of dealing with salesmen. Long story short, the vehicle showed up all scratched like it was in a windstorm, nothing like the pictures. In addition, the engine rattles when it starts up (sounds like an expensive repair), we immediately called to get the vehicle return to vroom. Lesson learned ( test drive the vehicle you are buying and save the $600 return fee from an online dealership.) Furthermore, Jake had reached out to suggest that maybe with our budget we did not have to get a used vehicle. He recommended a few models available in the Mercedes family and explained the warranty benefits and maintenance of a new vehicle. We decided to return back and check out the Mercedes SUV, which never crossed our minds. WE ARE GLAD WE DID and thankful for Jake giving us that tip of advice during a follow-up phone call. Jake showed us all Mercedes Benz had to offer in technology, safety features, resale value, and benefits of joining the Mercedes family. He found exactly the SUV my wife wanted... white exterior with black interior. We sat to talk numbers and everything was TRANSPARENT! When things are transparent you feel it and feel comfortable in what you are buying. Jake discounted a few dollars off the sticker price without the whole "let me talk to the manager" drama. The payment terms are very favorable with Mercedes financing like a credit union. Since we got such a good deal, we opted to get the service package for the vehicle! After about 5 weeks of searching for the right SUV, we finally drove off the lot in an amazing new vehicle that I am very proud to have. This vehicle is for my wife who has been working nonstop in the hospital during this pandemic. You can tell she is happy in the picture, even wearing her mask! Highly recommend. I will definitely be working with this team again when it is time for my next vehicle.

francisco ramirez May 22, 2020

Waiting for my salesman for over a half hour when we had a scheduled appointment and then he put me with somebody else who is not knowledgeable of my needs for the car. Waited for over an hour for them to clean the car to go, and when I started driving the car home the window switches and the trunk switches were broken. There also was a chip in the windshield. I contacted the salesman , via text, and he text me back to send him the pictures, instead of getting on the phone with me. This car was a CPO 2019 vehicle. It should never have left The dealer like that. Someone was not doing their job. The dealer is one hour away from my house, and I had to bring the car back . The service manager who took care of me Roger, was just wonderful. He gave me a loaner car, that I used for one day just to drive home. He he took care of the problems with the car, and detailed it the way it should have been. When I went to pick up the loaner car I was sitting in the dealership, and was not familiar with how to work the screen with The radio, phone, and other functions. I could not get out of the screen. Two salesmen were walking back in the building, and I asked one gentleman to help me, and he says I'm in a rush I have to go someplace and jumped in his car and left . Very rude. The next salesman that past me had a sandwich in his hand and said he couldn't help me because he was going to go eat. I said could you just help me escape from the screen. He put his head in the car and said just press that button, and everything worked. The loaner car they gave me was a 2019 C class with 4000 miles on it. When I went to drive it to work the next day the car would not accelerate and it was stuck in drive nine , and the check engine light came on. I don't know who's checking out these cars, but they're not doing a very good job. I had to call the Mercedes-Benz corporate headquarters to get any kind of action done. That's bad service when you're buying a Mercedes. The best or nothing. The dealer should remember that motto. But AutoNation owns a dealer, so now I understand why all this happened.

Diana Allen May 7, 2020

Worse car purchase experience of my life! I always wait to post reviews as sometime things start out badly and turn for the best, Unfortunately it was not the case. I purchased my vehicle on November 21st, a used car, roughly 10K nothing fancy I am aware of that, I am in Fl a few months out of the year and just needed wheels to get around. I test drive the car, liked it ad call back the next day to confirm the purchase. So far great, sales and finance team are great, on the 23rd I drive away in the car no issues at all. Well i need to leave town for work as usual, drive my self to the airport and since its the first real long drive I do w the car alone i charge my phone and put on some music, well the charging doc isnt working and the front speaker is not working. Not super happy but life happens. I call to inform of the situation right away and to let them know I am out of town but would like to bring the car in. Sure not a problem, we ll have someone reach out to schedule. 3 days go by, and nothing. I call back and nothing. I leave the sales manager 3 voicemail and nothing. its now December 7th and still haven't heard back, I call again and told them I ll wait till the manager is available since he obviously doesn't return my calls. We schedule a service appointment for December 21st (one month later) and I am told the car would be ready on the 23rd, well its not ready on the 23rd as they need to order a part, Ok i get life happens again and its Christmas time but now i have to leave town again so i wont get my car till a get back and I am not pleased about that. I get a VM on the 3rd to let me know my car is ready, great I think im getting back to FL on the 4th so its perfect timing, I call them back just to confirm the car is indeed ready. "yes sir, you can by anytime". So on the 5th I drive to DelRay (20/25mi drive from my house) and after waiting for about 45min I am told they cant find my car keys... Once again life happens but at this point I am quite irritated, I am told they are sorry but nothing they can do except giving me another loaner. I am guaranteed a call Monday morning, but of course on Monday at 11am I am the one calling to check in again, at this point I am told that the car is ready and the keys have been found, in addition I am told the car was ready on the 3rd... Oh really??? I knew that but I was out of town...so it's my fault? Like if i came on the 3rd my keys wouldn't have been lost and therefore its my fault I came on the 5th instead???? What a joke, no apology, no nothing....I will for sure avoid doing business with this dealership in the future!

Nicolo Beccalossi Jan 7, 2019

Worst service EVER!!! I am in the service industry as all jobs are in the service Industry and I had the worst experience ever. Here is why: 1. Very rude when speaking with the sales person and the manager. 2. Fiance manager(can't recall the name) will argue with you when they were in the wrong. 3. I tried to purchase the car online and they would not let me purchased due to someone who was not present at the time but said they would be there in 2-3 hours. After waiting a couple hours later that evening they then called back and said the car is still available. 4. There were multiple times I asking questions about the vehicle (Range Rover) and they said they do not know because they do not deal/ sell these cars on a daily bases. if you do not know about the car that is in your inventory then you should not sell the car! Stick to what you know the best! 5. After 2 weeks of owning the car I had a $1000 deposit that was on my credit card to HOLD the vehicle. The finance department came back and said my bank made a mistake on the amount they gave to the dealership. Come to find out the fiance department sent my bank the wrong documents and miss calculated the cost. Then they ask me for $500 extra because of the people in the financing department made a mistake and that they will not give my full $1000 deposit back( the deposit to hold the car). No where did it state on the paper I signed stating they can use my deposit for any other charges that may occur. In my occupation if I mess up I take the fault for it and pay for what i did. They did not and was very rude and argumentative with me over the phone. I then got my deposit back and its $498.50. I asked why the $498.50 and not the $500 you stated you were giving back. She(Kristen) said there was a battery fee for $1.50 also. I am not worried about the $1.50. I am stating this because they do not tell the truth, they will charge you every fee if you do not pay attention, they are rude and give the worst customer service ever!! I high recommend you do not use their services. They are not a dealership you will want to trust when purchasing a car or getting your car serviced there. This was my first car I purchased and they made this process the worst experience ever!! Feel free to reach out to me with any questions!

Chris Salerno Apr 21, 2018

I Purchased a 2016 Mercedes Maybach from Mercedes Benz Of Delray Beach Florida. Prior to purchasing the vehicle, I called to get information, price, condition, Options, etc. and spoke with Ron Miller. His response to the condition of the car he replied (PERFECT, thats why it was in the Showroom). I felt very uncomfortable buying a car unseen, since I live in Texas and the car being in Florida. I told Ron that I would get a flight out that week to visually verify that the car was perfect. Due to my work and busy schedule I was unable to get a flight out. I called and told him maybe the following week I could make it out. He then assured me AGAIN that the car was PERFECT, and that there was no need for me to waste time and money on a trip to Florida. I then decided to purchase the vehicle in believing Ron and him telling me he had been doing this for over 30 plus years, and Plus I was buying from a Certified Mercedes Benz Dealership! Ron then arranged shipping with USA Auto Movers, before loading the vehicle in Florida, the driver fills out a Vehicle Condition Report. A week later vehicle then arrives in Texas, the driver releases all documents plus the Vehicle Condition Report, HIS REPORT SHOWS: Damage to the hood which someone tried to fix with touch up paint, damage to left and right side front bumper, damage to left rear door, damage to left rear quarter panel, left rear bumper, curb damage to right rear rim and 2 rock chips on windshield! The driver CJ of USA Auto Movers told me he asked Ron Miller if the buyer knows of the damage on the vehicle since it was such a LUXURIOUS VEHICLE and Ron replied YES! THAT IS NOT TRUE, I was so upset I called Ron Miller and asked him why would he be so DISHONEST just to sell a car! After spending over $175,000.00 on such a Fine Luxury Vehicle you would come to expect the TRUTH!!! The response of the Mercedes Benz of Delray is to take vehicle to my local Mercedes Dealership and repaint and repair all damage, My response to them was why would I want a car with repaired PAINT WORK! I told Ron I wanted to return the vehicle for a full refund plus shipping costs and I was denied, but he would see what he could do. Add Insult to injury, Ron Miller called me back and offered me $150,000.00 after I just paid over $175,000.00! Why would a Dealership selling one of the finest automobiles made today stoop as low as to be DISHONEST AND MISLEADING!!!

rcisneros1 Feb 8, 2016

MB of Delray had a Certified Pre Owned vehicle on their website for $69,997.00. Click this link to email a salesman so we did. We were given Mr. Ron Miller. I asked him what the CPO warranty would give us in coverage and he indicated 12 mo, unlimited miles. I asked what it would cost to add 2 more years and his response was word for word, $3,495 would buy you 2 more years giving you coverage through 2020 and I can do $71,700.00. Would you assume that he is discounting the car some from $69,997? or maybe the warranty costs from $3,495.00 and making you a package deal for $71,700.00? Seems logical right? I mean how can the car go from $69,997.00 as advertised on his website to $71,700.00 without including something in the deal? Not so fast! I set my wife up to call and finalize the deal and then try try to convince her that they will sell her the car for $70,700.00 but that does not include the warranty. Wait, you have it listed for $69,997.00 and you just went up in price on us? And now this does not include an extended warranty, and wait one more... He neglects to inform you of the $700.00 yes $700.00 documentation fee that they charge. Maybe this is because we are from another state, most likely because he thought that he had a woman on the phone who knew nothing about deals or cars and how to call him out on his scam here. We asked if the car had ever been wrecked or had any paint work. Knowing this is a Certified Pre Owned Mercedes Benz one would think it to be flawless, after all it has been through a 167 point checklist from top to bottom, and if you go to MB website it will tell you that it covers everything from under the hood to every panel on the body. Nothing is left unchecked. Mr. Ron Miller then advises us that we need to have an independent inspection of the vehicle since he does not want to comment or mislead us anymore than he already has. Well isn't that what were paying for in a CPO car? An inspection of the highest level by MB of North America? I then asked for the general Manager to which he has not stopped all communication. Well I suppose so after being caught in 2-3 or maybe even 4 different lies or scams here. Mr. Ralph Mesa is the General Manager of Mercedes Benz of Delray but I have yet to hear from him. My guess is that Mr. Ron Miller is too afraid to go ask him to call us so I will be giving him a ring shortly. If that does not suffice I will find the principles of the Corporation and work my way up the ladder. DO NOT fall into their deception. Try and find another MB dealer to deal with if you can. Or many take a good attorney with you?

LewWilliams Dec 16, 2015

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Real Reviews of Mercedes-Benz of Delray

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from Mercedes-Benz of Delray

Cars.com

Edmunds

Facebook

Google+

Inventory

Shopping Tools

Specials & Financing

Dealership