Recent Reviews from Mercedes-Benz of Delray

I bought my first MB a CLK convertible from Lou Green at MB of Delray 8 years ago. That purchase was smooth and I tried to buy a second E350, but there was a hang up on price and so I ended up buying from one of my poker buddies at MB of Pompano. lou understood and was gracious everytime I was in for a car wash. I have been looking for another car for my wife which is not easy she hates shopping and has become emotionally attached to her XC 90 she has held on to for 10 yeas. After a couple drinks at lunch I finally got her interested in looking at a car. i did not have a chance to call Lou to let him know I was coming in but wanted to strike while the iron was hot. First off we waited for ten minutes in front of the reception desk as people sat around and chatted and no one came to help. Another couple showed up and we were all just standing there and finally the receptionist came over and helped us. She explained that Lou was not there but if we wanted to meet with someone she would round somebody up. Kristen came up and greeted us and we explained what we were looking for and she got us a car to drive and that all went smoothly. there is no haggling over prices since Autonation went to one price marketing and so that part was easy also. The part that bothered us is in the negotiating of the trade in. We had already had it priced when looking at another car a few months back and I am aware that dealerships play with these numbers but there offer was 41% less than we received only a few months ago. Kristen said well cars can drop that much depending on the market, really the market is fluctuating on 10 year old car with 100K miles.. Then Amy started to look at the quote and there was a deduction for break replacement, that's when she got very angry and told Kristen that she had just had the breaks replaced in the spring. She was done and wanted to go. On the way home she asked me whether they were padding their quote or did they realize that Volvo breaks always feel very different. i told her it didn't matter either way they look bad.

John Nixdorf Dec 4, 2017

We purchased our car very quickly as there were many people interested in it and the dealership was unable to hold it until the next day. When we picked it up it was to have been detailed and ready for us to go, as a matter of fact we were told the sooner we could be there, the sooner we would be done. Arrived at noon, was told the car was ready. After signing paperwork, we were set to go...when all of a sudden our salesman tells us he doesn't have an owner's manual for the car, but would order one, have it FedEx and we would have it by Wednesday. It was Sunday, I thought it should be there overnight. I also noted that the car had been terribly prepped and it was unacceptable to us. He said to bring it back at our convenience and he would have it corrected. I found it strange that no one took a look at a car that was to be given to a customer. He very quickly showed us how to operate the car and we left, only to get home and realize we cannot operate the car without being able it read the manual. I contacted the General Manager who had the salesman contact us. Low and behold, he found a manual. So, my husband went stop have the car detailed and pick up the manual. A few days later we were showing the car to a friend, telling him all the details of what it has and does. We opened the trunk and the tire well...and there it was... a manual!!! Oh, and we were also told that the car had run flat tires, and there it was also...a spare tire!! By this time I am seeing red, what kind of scam was going on? As we left I also noticed that the area that covered the top when it is down was never detailed. We made a special stop to see the General Manager. He very quickly had the area that wasn't detailed corrected, and during our conversation about the missing manual and the tires, informed us that our salesman was no longer with the company. I'll take that as a good sign, the first one since we purchased the car. Hope things improve.

Diane Braff Oct 28, 2017

This is my first time ever writing a negative review for any business. I have purchased 3 cars from different high-end dealerships and always had an amazing experience. This time things were absolutely different, the customer service in this place is absolutely awful. I only write this because I believe if this review can prevent one person from going through such an awful experience I am doing something good. I went to this dealership around December for the first time, me and the sales manager had already agreed on a price and the paper work was signed. Due to our lack of credit experience, the finance was denied. Since I felt like this was not their fault, when we gathered the money to pay the car in full I thought going back and giving them the business was the right thing to do. We came back, they showed us the car, once again agreed on the price, got the bill of sales, the sale was agreed upon. Once I left the dealership, the sales rep called me and told me the car had been sold. I do not understand how a dealership wastes someone time this way and treats them like the sale does not really matter to them. The way they treat customers is absolutely outrageous and discourteous. They are never attentive or available for their interested buyers. I was extremely disappointed with their behaviors both times I was there and would not recommend it to anyone. They called me back later to offer me some different (and more expensive vehicles). I decided to call different Mercedes dealerships from Autonation and they instantly sent some of the vehicles they had available within the same price range I had previously offered. I do not want to make a generalization to all Autonation dealerships, because the other ones acted right. If anyone is looking to purchase a car, definitely do not waste your time here. They treat customers poorly and will not take you seriously even if you are offering to buy a car. The other Mercedes I called found me a car and they treated me like a valuable customer (which is what ALL institutions should strive for). They were prompt to find information and vehicles available. Truthfully as a potential client I walked out extremely disappointed on the way these people treat anyone, how they do not care about wasting someone's time, how they can promise a car that is already sold, how they act like the sale of a car does not benefit their business. Playing with someone's time and money earns them probably less than one star. I went to Mercedes-Benz of Coral Gables and they found my car within an hour. They treated me like a valued customer

Veronica Castillo Jan 31, 2017

This is my first time ever writing a negative review for any business. I have purchased 3 cars from different high-end dealerships and always had an amazing experience. This time things were absolutely different, the customer service in this place is absolutely awful. I only write this because I believe if this review can prevent one person from going through such an awful experience I am doing something good. I went to this dealership around December for the first time, me and the sales manager had already agreed on a price and the paper work was signed. Due to our lack of credit experience, the finance was denied. Since I felt like this was not their fault, when we gathered the money to pay the car in full I thought going back and giving them the business was the right thing to do. We came back, they showed us the car, once again agreed on the price, got the bill of sales, the sale was agreed upon. Once I left the dealership, the sales rep called me and told me the car had been sold. I do not understand how a dealership wastes someone time this way and treats them like the sale does not really matter to them. The way they treat customers is absolutely outrageous and discourteous. They are never attentive or available for their interested buyers. I was extremely disappointed with their behaviors both times I was there and would not recommend it to anyone. They called me back later to offer me some different (and more expensive vehicles). I decided to call different Mercedes dealerships from Autonation and they instantly sent some of the vehicles they had available within the same price range I had previously offered. I do not want to make a generalization to all Autonation dealerships, because the other ones acted right. If anyone is looking to purchase a car, definitely do not waste your time here. They treat customers poorly and will not take you seriously even if you are offering to buy a car. The other Mercedes I called found me a car and they treated me like a valuable customer (which is what ALL institutions should strive for). They were prompt to find information and vehicles available. Truthfully as a potential client I walked out extremely disappointed on the way these people treat anyone, how they do not care about wasting someone's time, how they can promise a car that is already sold, how they act like the sale of a car does not benefit their business. Playing with someone's time and money earns them probably less than one star. I will buy my Mercedes car from all the other amazing dealers that are willing to help and treat the customers right and I advise everyone to do the same.

Veronica Castillo Jan 27, 2017

1 star is extremely generous and required to post a review. Just when I thought I was rid of these folks, they decide to wreak havoc yet again (See previous post from May below). I took delivery of my car in May. It was only when I went to make my first payment with MB Financial Services in July that I became aware that Delray failed to submit/complete my loan with MBFS. When I contacted them for answers, they ran my credit again, didn't return my call until afterwards and justified their actions by saying it's common practice. On what planet? I have never had nor heard of a dealer obtaining a credit report after signing a contract AND taking possession of a car, and more importantly, NOT INFORMING ME. Or, better yet asking me. They have no regard for their customers, nor the law (look up Fair Credit Reporting Act). Now, I have to take time out of my busy schedule to deal with their B.S., yet again. These people are liars, deceitful, incompetent and negligent. Management does not care, despite the insincere responses from the social media intern. In the past, I have left a message for the GM, who never returns calls. DO NOT ENTRUST YOUR BUSINESS TO ANY OF THESE PEOPLE, and definitely not the folks in finance, Mike or Dawn. You will regret it. They seem nice, but don't be fooled. They do not care about their customers. They will do anything for a sale...all of them. Cliff, Dawn, Mike, Ben, Lisa, are all in on this dealer's scams. Reputation means nothing to them, especially if they will go as far as breaking the law. Do yourself a favor and keep driving or clicking. You will regret any dealings with them. I most certainly do. __________________________________________________________________________________ I have 1 word for this dealership: deceptive. The salesman I worked with seemed nice. However, they advertised the car I was interested in falsely, then tried to charge me extra to the tune of a couple thousand dollars on the back end for their mistake. This after I asked them repeatedly whether their website was correct when I initially contacted them. Also, no one seemed to know what the other was doing. But they did leave me with a nice parting gift...2 inquiries from MBFS & Delray Beach on each one of my credit reports for this complete waste of time. The have inconvenienced me in such a way that I wish I would have never contacted them. Keep in mind that this is a very brief summary to provide the gist of what occurred. I won't get into how they claimed they couldn't find the car that I'd paid a fee for to reserve online, but wanted to offer me something more expensive and in the end did...yeah...classic bait and switch. Be careful, or steer clear of these folks. Don't be fooled by the supposed concern about your buying experience. From management on down, it's all an act. It looks like another reviewer wrote: dishonest & misleading...yep, that about sums them up!

Ms. C Aug 18, 2016

This would have been a 5 start experience, but unfortunately I must give it a 4; through no fault of our the sales associate that took care of us thought, he was great! My wife and I had been car shopping for a couple of weeks and were narrowing down to what was the right car for us after being to numerous dealer ships. Ronald Schane was our sales associate. He was very helpful in assessing what our needs were and providing us with the best options to choose from. After several test drives, we had time to think things over without ever feeling rushed or pressured in the process. He was thorough in explaining the different cars that we liked and the warranty packages and other additional packages available with the vehicle we chose. Not the typical pushy car sales man we'd expected, which was nice; it definitely made the decision process easier. However, the sale was nearly botched by his "Sales Manager". We had been negotiation with Ronald about including the window tinting with the sale of the car (and of course including the floor mats that were not in the car when we test drove it). He said he'd pass it on to his Manager for approval. My wife and I waited patiently as his "Sales Manager" was in a meeting. Finally the "Sales Manager" came to the desk where were sitting and advised us that the floor mats would be at a charge. He proceeded to tell us he was feeling generous and would throw in the mats for free but we'd have to pay for the tinting (about $200 cost). Really!!!!! The door mats were not part of the car sale? I'm buying a Mercedes vehicle from a Mercedes dealer, but have to pay for the floor mats?!?!?!!? What kind of swindle is this?? And he explained all of this with a very 'matter of fact' and condescending tone, then he shook our hands and walked away like he'd just make the deal of the century. It was the slimiest interaction I had ever had with a sales person; and rather insulting! Ronald returned to find my wife and I ready to walk out and head straight to the BMW dealer we'd been to previously. Ronald was very apologetic about the situation and quickly rectified it to what we'd discussed just a short while before. Fortunately, we didn't see that sales manager again during the remainder of our purchase transaction. The car has been terrific thus far. And Ronald has been great in doing the follow up with us. Sorry for dropping the 1 star from the experience, but as you can see, it was certainly validated.

John Ramirez Aug 3, 2016

I was in the store a month ago and dealt with a salesperson Joe Taylor who is a really great guy. I would give Joe 5 stars! I did not buy from them at that time but promised that I would return when I was ready. Today I went into the dealership prepared to purchase a new Mercedes from them. I had done my homework and had everything ready to do a deal. I am a USAA member and had used their service to get all of the numbers. I have spent 30 years in the automobile business owning several dealerships and on the vendor side so I am very much aware of how things work and the values of vehicles and where they get them from. After being promised an invoice deal, they served me numbers that were dishonest and frankly trying to take advantage of my wife and I. After I asked for my keys three times, they played games and would not let me leave. The used car manager Greg Herbst came out and very aggressively showed an abbreviated report of similar cars that were bought from dealers at Manheim Auto Auction. The problem is also did my research too and the numbers I saw were different. He offered $ 14,000 for our car that even showed on his report of a car with similar miles going for $ 18,600. Cars with 88,000 miles where going for $ 14,000 and as I pointed this out he got very aggressive to the point where I said I would not buy even if he gave me $ 19,000. When he saw that I was not buying his explanation he then continued to get more aggressive which was truly unprofessional. I said that only an idiot would do this deal and I was not one. With that he stood up and told my wife and I to leave his dealership as he was showing off in front of his staff that he was throwing me out. This really offended me as in the thirty years I have spent in the business I have never treated anyone like this. He claimed that this was "his" dealership and I was to leave immediately. I said to him that I did not know it was "his" dealership and that I thought Auto Nation was the owner. I asked for the General Manger and he said he was the manager which I knew was not true and that I will leave right now getting right up in my face. It was raining hard outside and I asked him where my car was and he again said to leave. It got so intense that I actually felt threatened and I again asked for the General Manager. The salesperson Joe kept apologizing for Greg's behavior and personally I felt bad for Joe. My wife and I refused to go out in the pouring rain and lightning and another manger who Joe said was the GSM came by to try to diffuse what had just taken place. He apologized and brought our car into the service lane which we were grateful for. He took a look at our car and agreed it was worth a lot more too and did what he could to be nice to us. I am shocked that a company like Auto Nation would allow for one of their managers to threaten customers or even ask them to leave in such an aggressive way because we did not agree with their numbers. There is more and I would welcome an executive of Auto Nation to contact me to discuss. I am highly respected in the Auto business as a vendor and I will tell you that I am totally shocked and disappointed at the way we were treated.

Walter Braithwaite Jul 31, 2016

Absolutely deplorable! Took my 2003 E-320 for a routine 100K check on April 19, 2016- Other than a broken side marker lamp- no issues with the vehicle whatsoever. Was quoted over $5000 for the job including issue reported as a "minor oil leak" (in fairness- approximately $800 went to refinishing rims- purely elective cosmetics). Vehicle was picked up on April 30th. Within an hour of leaving the dealership, the check engine light came on. The vehicle was returned to the dealer the same day. I was told the computer signaled an "intake manifold" issue which the dealer assured had nothing to do with the work that had been done on the vehicle (pure coincidence....) and that to fix it would cost an additional $2500. However, they stated they weren't even sure if this was the real issue. They reran the car through the diagnostics computer after recycling the check engine light, test drove the vehicle and I was told the problem was now solved. Vehicle picked up for the second time on May 6th. Needless to say, the check engine light came on shortly after leaving the dealer the same day. The vehicle was returned to the dealer the same day for the second time (May 6th). On may 11th, the service rep stated that after rechecking the diagnostics, they were sure the intake manifold was the true source of the check engine light (this time they were sure....) and that it would therefore be an additional $2500 to fix. The next day (May 12th) I went to the dealer to pick up the vehicle "as-is" but a svc. dept. manager intervened and told me the dealer would fix the intake manifold if I would pay $200 (they said otherwise the work would not be warranted-what?!) Fast forward now to May 18th- I was called by the service dept. and told that upon further inspection, the problem was NOT related to the intake manifold after all but rather to some other part that apparently was damaged during the course of the 100K check. The vehicle was now ready for pickup and fixed totally. The same day of pickup the car started smoking from the engine compartment and an obvious brisk oil leak was noted. Car returned May 19th for the third time (4 visits if you count the initial 100K drop-off visit). As of May 19th- car in shop and I am one unhappy customer.....

roberto gines May 19, 2016

I Purchased a 2016 Mercedes Maybach from Mercedes Benz Of Delray Beach Florida. Prior to purchasing the vehicle, I called to get information, price, condition, Options, etc. and spoke with Ron Miller. His response to the condition of the car he replied (PERFECT, thats why it was in the Showroom). I felt very uncomfortable buying a car unseen, since I live in Texas and the car being in Florida. I told Ron that I would get a flight out that week to visually verify that the car was perfect. Due to my work and busy schedule I was unable to get a flight out. I called and told him maybe the following week I could make it out. He then assured me AGAIN that the car was PERFECT, and that there was no need for me to waste time and money on a trip to Florida. I then decided to purchase the vehicle in believing Ron and him telling me he had been doing this for over 30 plus years, and Plus I was buying from a Certified Mercedes Benz Dealership! Ron then arranged shipping with USA Auto Movers, before loading the vehicle in Florida, the driver fills out a Vehicle Condition Report. A week later vehicle then arrives in Texas, the driver releases all documents plus the Vehicle Condition Report, HIS REPORT SHOWS: Damage to the hood which someone tried to fix with touch up paint, damage to left and right side front bumper, damage to left rear door, damage to left rear quarter panel, left rear bumper, curb damage to right rear rim and 2 rock chips on windshield! The driver CJ of USA Auto Movers told me he asked Ron Miller if the buyer knows of the damage on the vehicle since it was such a LUXURIOUS VEHICLE and Ron replied YES! THAT IS NOT TRUE, I was so upset I called Ron Miller and asked him why would he be so DISHONEST just to sell a car! After spending over $175,000.00 on such a Fine Luxury Vehicle you would come to expect the TRUTH!!! The response of the Mercedes Benz of Delray is to take vehicle to my local Mercedes Dealership and repaint and repair all damage, My response to them was why would I want a car with repaired PAINT WORK! I told Ron I wanted to return the vehicle for a full refund plus shipping costs and I was denied, but he would see what he could do. Add Insult to injury, Ron Miller called me back and offered me $150,000.00 after I just paid over $175,000.00! Why would a Dealership selling one of the finest automobiles made today stoop as low as to be DISHONEST AND MISLEADING!!!

Mark cisneros Feb 9, 2016

rcisneros1 Feb 8, 2016

MB of Delray had a Certified Pre Owned vehicle on their website for $69,997.00. Click this link to email a salesman so we did. We were given Mr. Ron Miller. I asked him what the CPO warranty would give us in coverage and he indicated 12 mo, unlimited miles. I asked what it would cost to add 2 more years and his response was word for word, $3,495 would buy you 2 more years giving you coverage through 2020 and I can do $71,700.00. Would you assume that he is discounting the car some from $69,997? or maybe the warranty costs from $3,495.00 and making you a package deal for $71,700.00? Seems logical right? I mean how can the car go from $69,997.00 as advertised on his website to $71,700.00 without including something in the deal? Not so fast! I set my wife up to call and finalize the deal and then try try to convince her that they will sell her the car for $70,700.00 but that does not include the warranty. Wait, you have it listed for $69,997.00 and you just went up in price on us? And now this does not include an extended warranty, and wait one more... He neglects to inform you of the $700.00 yes $700.00 documentation fee that they charge. Maybe this is because we are from another state, most likely because he thought that he had a woman on the phone who knew nothing about deals or cars and how to call him out on his scam here. We asked if the car had ever been wrecked or had any paint work. Knowing this is a Certified Pre Owned Mercedes Benz one would think it to be flawless, after all it has been through a 167 point checklist from top to bottom, and if you go to MB website it will tell you that it covers everything from under the hood to every panel on the body. Nothing is left unchecked. Mr. Ron Miller then advises us that we need to have an independent inspection of the vehicle since he does not want to comment or mislead us anymore than he already has. Well isn't that what were paying for in a CPO car? An inspection of the highest level by MB of North America? I then asked for the general Manager to which he has not stopped all communication. Well I suppose so after being caught in 2-3 or maybe even 4 different lies or scams here. Mr. Ralph Mesa is the General Manager of Mercedes Benz of Delray but I have yet to hear from him. My guess is that Mr. Ron Miller is too afraid to go ask him to call us so I will be giving him a ring shortly. If that does not suffice I will find the principles of the Corporation and work my way up the ladder. DO NOT fall into their deception. Try and find another MB dealer to deal with if you can. Or many take a good attorney with you?

Nhew Uhser Dec 16, 2015

LewWilliams Dec 16, 2015

Dishonest, Misrepresentation of their cars & arrogant sales manager to boot! Don't go here. I purchased a used Mercedes CL 550 my sales advisor was great. Unfortunately in the first week of having the car, I parked it and scraped the front spoiler on the curb stop. The entire front bumper on the driver's side came detached from the car, the grill came off, the sensors popped out, the tow hitch cover came off. All this from the slightest rub on the parking spot stopper. I couldn't believe my eyes! I got on my hands and knees to investigate. To my horror I could see multiple pieces masking tape hinging down from underneath the car directly behind the front spoiler and grill. The masking tape had black paint on it (I have photos to prove it). It was obvious to me at this point the damage to the front bumper, grill & spoiler had occurred before I purchased the car. It was clear that the damage had been band-aided. If fixed properly the bumper would have dislodged and come detached from the frame of the car with the slight rub of the curb stop. I immediately called the dealership told them what happened and sent them the photos. They apologized and were "extremely embarrassed" and promised they would rectify the situation. I brought the car in and they supposedly fixed the bumper appropriately this time around. I also pointed out that the cigarette lighter wasn't working and I had no way to charge the phone. They said they would fix the problem. When I went to pick up the car after the repairs were supposedly made, the bumper was reattached but not replaced but I was told it was totally secure now. Before leaving the dealership I tested the cigarette light and it didn't work and it would not operate the phone charger. The tested and retested in my presence and said they would now have to order the part and I would have to bring the car back again. A major in convenience sine I live 40 minutes away. They said they would call me when the part was in. Fast forward 6 months, after the first incident parking the car I was extremely carful parking the car, however, being human I rub the curb again slightly and the entire driver side bumper, grill and all fell off the car again! I didn't run over the curb like you'd expect for this type of damage to occur...honestly it was a slight rub. I called the dealership again and spoke to the sales manager. I went through the entire above story with him. I told him that this is an ongoing problem with this car and it started way before I owned the car, and they represent the car not to have had an accident or bottom damage, they also had to know the car had the damage before putting it on the sales lot if they had done their sale point inspections for pre-owned car. Either they knew about the damage and band-aided it or they missed it all together. Either way it doesn't bode well for their service, inspection of pre-owned cars or worse yet the honesty about what they are representing. The manager went on to say that it was my fault...and get this, he said I should have known that it wasn't fixed appropriately after the first time I brought it in for repair, especially since I had pictures, I should have known! How ludicrous and arrogant! Do I own a body shop, no! Am I a mechanic, no! Shouldn't I be able to trust Mercedes of Delray to do repair and body work correctly, Yes! Can I, can you? NO!!!

Matt Johnson Jun 28, 2015

After I visited a couple of dealerships looking for a GL 550 2015, we went to Mercedes Benz of Delray 43 miles from home following a friend's recommendation, boy he was right! It was the best car buying experience of my life! We (my wife and I) were greeted at the front desk by a very elegant and pretty lady who got up from her chair and walked to us, she called The new vehicle sales manager Mr John Bradley who came out in person to welcome us to the dealership and took his time to find all the information we requested, while we were sitting at the cafeteria sipping on a cup of fresh brewed coffee. When they found the car I had in mind, a very knowledgeable sales person Mr Matt Garcia walked us thru the whole process of driving the vehicle and choosing what we wanted and needed. Every little secret of the new car was revealed by Matt who also took the time after the lease process was finished to literally trained us in all the whistles and gadgets of the new car so we may have a safe drive heading back home. To top off the experience The General Manager Mr Ralph Mesa introduced himself and sat down with us for a very refreshing chat. Every one of them handed their respective business card, offered their help and asked us to call them for anything. We had among other cars, several Mercedes Benz and BMW's purchased at other places, but this visit at Mercedes Benz of Delray surpasses all our expectations. The place was spotless clean and very well illuminated, not crowded with parked cars inside the showroom, they have just a few hallmark cars as samples. Every person was very courteous, well mannered and elegantly attired. On our way out everyone approached us to congratulate us for the new purchase. Many other clients were obviously negotiating their deals but all seem very relaxed from our stand point. We were just another customer at the concessionary but we felt like the most important ones for them. We wanted to show our appreciation for a very professional staff.

drsalado Dec 8, 2014

August 2013: After 10 years of driving my MB E320, I figured it was time to trade in for a new model with all the upgraded technology, performance, and safety advances. I could have chosen to visit several dealerships, but I chose MB of Delray. My salesperson, Mr. Joseph Taylor, spent a significant amount of time with me, on two occasions, answering my questions, accompanying me on test drives, and negotiating the final price. I can honestly say that he and the team were the most transparent as any I have ever had, and we consummated the deal a few weeks ago. The only negative part of the whole experience was the 15 minutes I spent with the "no personality" cashier writing the final check, out in the open showroom. She showed no interest in the transaction at all! Update no. 1: When I purchased the car, I wanted to add a MB sunshield. I, in fact, asked for it a half dozen times during the negotiations, verbally, and via e-mail. I wanted to make sure that upon delivery of the car I had the sunshield, especially since it was August! I was completely ignored! No one even addressed the sunshield - it seems all they were interested in in collecting their check and selling me thousands of dollars of extra "options," like an extra "Dent Policy." Finally, after months of asking, I confronted the salesperson about it - his answer: "Oh, just go over to the Parts Department and you can buy one if you like!" Seriously!!!! Update no. 2: 8 months after the purchase, the following April, I found a nasty dent in my front bumper one day at a local parking lot. I called MBDelray to schedule a repair and make sure the "Dent Policy" the dealership sold me for $400 at the time of purchase covered the repair. What a shock when I found out that the policy is practically worthless - it only covers dents to metal parts where no paint has chipped! This repair, I was told, would be out of my pocket - cost $1000 to repair a small 1/2 inch dent!!!!! At the time of purchase, I was also told that whenever I brought the car into Service - as long as I made an appoitnment - I could request a loaner car. Another misrepresentation it seems!!!! It turns out you only can get a loaner for scheduled maintenance, not body work!!!!! You can imagine how disappointed I was to go through this experience. I couldn't see spending $1000 to repair a 1/2 inch scrape on the bumper, so I opted for a "free" touch up paint job. The scrape ended up covered with new paint, but the rough-edged hole was still plainly visible. Seriously? Update no. 3: The above after-purchase experiences, combined with the anecdotal information from a close friend of mine who is a local celebrity, who wanted to buy a car there and then walked away after being treated rudely at this dealership, has convinced me that this is not necessarily a customer-friendly dealership - at least for me - and that they may engage in predatory sales tactics that diminish the ownership experience. I still remember the four-hour ordeal when I came to pick up the car - a team of three "Finance" people kept hammering away at extra options they insisted I should buy, in addition to the Pre-Paid Maintenance and MBrace packages that I had intended to purchase.

Morton Levitt Apr 23, 2014

I've purchased 8 new Mercedes Benz automobiles in the last 20 years, but no dealer has ever treated me more professionally, more respectfully, more friendly than MERCEDES BENZ OF DELRAY in Delary Beach, Florida. Their service is truly unbelievable as is their pricing on new Mercedes Benz automobiles. I live about 20 miles from the dealership. There are 2 other Mercedes Benz Dealerships closer to me than the one in Delray, however I choose to bring my business to this dealership for many reasons, as I will explain. I visited the dealership when they first opened about 18 months ago. The facilities were impeccable, from the washrooms to the showroom floor as well as their service drive. About 3 months later, I purchased my 2009 E350 Sport from them. They had the best pricing of any dealer in the Southeast Coast of Florida. They were laid back, not aggressive in their sales approach. I asked for their best price, and I got it, right off the bat. I had a few minor problems with the 2009 E350, and every time I had to bring the vehicle in for service, I was greeted with a smile by James, me service writer. The service manager was involved with my vehicle immediately and I was given a new Mercedes Benz vehicle to drive whenever I had to bring the car in for any of the warranty work. I was so very impressed with their ability to meet my every need, not matter what it happened to be. It was more than just SERVICE WITH A SMILE. It was that, PLUS the ability of the service department to fix my vehicle the first time. I received a call from the service department several times each day, updating me on the progress the repair. When It came time to purchase another vehicle, I immediately called the sales manager who gave me a price that was unbeatable once again. I came in and bought my second Mercedes Benz E350 Sport Sedan, and new 2010, with no fuss and no hassels. They got my repeat business because of the way I am treated and the manner in which they treat my vehicles. They serve coffee with refreshments (bagels and cream cheese) every morning. I bring my vehicles in for a complimentary car wash once a week. And once again, I am greeted with a smile by everyone in the service and sales department, even if I am in for just the car wash (and of course the bagels and gourmet coffee they serve). While I sit in the lounge, everyone who knows me comes over and greets me so professionally in such a caring way. It's like being at my own home whenever I'm at the dealership. The sales force is well trained in customer service, as is the service department. There is no doubt in my mind that I will continue to purchase my new Mercedes Benz vehicles from Mercedes Benz of Delray. A first class dealership in the business of selling first class autombiles.

abacomike May 27, 2010

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Recent Reviews from Mercedes-Benz of Delray

Cars.com

Edmunds

Facebook

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Inventory

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Specials & Financing

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