
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from Mercedes-Benz of Delray
Recent Reviews from Mercedes-Benz of Delray
5
I always receive superior and consistent customer service at Mercedes Delray Beach.
Cfayla Johnson
Feb 6, 2023
5
I recently purchased a car from this location... I have to say this was the best experience ever!! When I walked in I was greeted and introduced to Mardy. She's not only beautiful but extremely intelligent and easy to talk to. Her mission was to get me in the car I wanted in my price range and that's what she did! The manger Donny was very welcoming and made it a point to come chat and make sure that I was getting all my questions answered and wanted to see if he could help at all. Kavon in finance was so helpful explaining all the options I had and even stayed late to finish the sale. I have to say I walked in not planning to leave with a new car but they made the process so easy and enjoyable. I honestly didn't feel like I was buying a car by the end of the night but more like I was hanging out with friends. If you are looking to have an amazing experience purchasing a new car I would highly recommend doing it at this Location with these amazing people who go above and beyond for their customers. You don't see customer service like this anymore. Thank you again to the Team at Mercedes-Benz of Delray 🙏🏻❤️
Renee LaVecchia
Feb 5, 2023
5
Exceptional service from Tim Owens! He was clearly extremely busy but really went out of his way to not let his schedule affect the client experience expected at Mercedes. Thank you Tim!
Melody Mateo
Feb 4, 2023
1
I purchased a 21 s580. It’s now called the Corina virus car that lives at the dealer because of constant problems. Delray Mercedes didn’t make the car, but the service staff seem under staffed and my car sits with them forever. I’ve started the lemon process.
Kris Crossley
Feb 4, 2023
5
Excellent service and quoted 2 hours and on time
Joel Neiterman
Feb 4, 2023
5
Great salesman!!!! If you are in the market for a car definitely see Anthony Rossi! Good guy and always available to answer any of your questions. Purchased the car from out of state and he walked me through the whole process. If ever in the market again for a vehicle i know where to go and who to ask for! Thx Again!!
Dave Lawrence
Feb 4, 2023
5
Excellent customer service. Shawn is great to work with.
Andy Bazelle
Feb 3, 2023
4
Traded in a 2018 jeep on a 2020 Audi Q5. Overall very good experience. Ideally like most people I was hoping to get a bot more on the trade in. But the cost of the Audi was fair. Joe was a pleasure to work with
Scott Goldstein
Feb 3, 2023
5
Michael updated me regularly and called me immediately when my car was ready. Even sent a Lyft to get me to dealership.
Eric Coffman
Feb 2, 2023
2
This 300 c Mercedes? was the worst Mercedes? I?ve ever had.
Andrea Brenner
Feb 2, 2023
5
Best place for buy car , manager Daren Lazar is very professional person , he help mee whit mike manocchio , for my new car , I hope soon I buy other for my wife
andrea andrea
Feb 1, 2023
5
I’ve had great experiences dealing with Kevin Suarez. Takes great care of my vehicle and is very honest . I’d recommend this dealer ship to everyone.
Nassar Hammad
Feb 1, 2023
1
after 2 months of waiting for a part to be ordered- I called several times, no one returned my call- had to go in person to be informed that nothing indeed was ordered- a car dealership of this statute should be better
Lew1111
Jan 31, 2023
5
Service advisor sharp and knowledgable.
Dennis Adama
Jan 31, 2023
5
They run a smooth operation with dedicated service managers like Johnaton V.
Phillip Arena
Jan 31, 2023
5
Very pleased with the timelu friendly service. Evon ias always very attentove and curtious.
CHRISTEL SILVER
Jan 31, 2023
2
Least responsive mercedes dealership I've ever encountered. And they absolutely convey they do not give a s--t Could have turned into a trade from my 2020. I'll sell it on the street corner first. Never again.
Christi Williams
Jan 28, 2023
5
The staff was up front with pertinent information. No messing around and wasting of one's time.
Pleased
Jan 28, 2023
5
I was told when I turned it in that it would be at least a week before they could get a service tech to look at the vehicle for the emissions modification, then another week to do the work. But a tech look at it 4 days later and I was able to pick it up a few days after that, about 4 days earlier than I expected!
Jennifer
Jan 28, 2023
5
GREAT SERVICE FROM DAVID RHY . I keep coming back becuase Davids exceptional service !!!!
Todd Kenig
Jan 28, 2023
5
David Rhy goes beyond to make sure my service is exceptional !!!
Todd Kenig
Jan 27, 2023
5
Randall Aiu was fabulous!! He had patience and was very knowledgeable ! I would recommend seeing Randall at Mercedes Delray . Thank you!
Angela Hammann
Jan 27, 2023
2
The service department installed new brake rotors that the car did not need and that I did not approve despite noting in my service appointment request that I wanted pads only. Poor communication between the service team and the customer in this case.
W Schooler
Jan 27, 2023
5
Service was good and done on a timely basis. Sean was accommodating and knowledgeable
Cynthia Miller
Jan 27, 2023
5
Very nice and worke d well us on trade and sale
Howard Martin
Jan 26, 2023
1
I was not happy about the last time I was in this place. I am very disappointed.
Gugu Dube
Jan 26, 2023
5
Great service
Marvin Levy
Jan 25, 2023
5
Excellent customer interaction. Completely satisfied of the services. Thank you very much.
Jacques Kerrest
Jan 25, 2023
5
Great service they honored all their warrantees and walked out of there with 4 brand new tires for free
David Antonini
Jan 25, 2023
5
Brought my car in for service. Stacy handled my process very professionally. My car was serviced in a reasonable amount of time.
Fred Vecchione
Jan 25, 2023
1
Run!! The service dept are crooks! Taking advantage of people because they believe nobody has a brain. I went in the dealership because I had an oil hose leak. Actually it wasn't as bad as Delay Mercedes made it put to be. They wanted $8000 to fix an oil pipe that cost 40 bucks with their dealership. They lied about the leak under my car. They said I had an upper oil pan leak and 2 other leaks. I knew about the oil hose on the top but the undercarriage had no clue. I never had oil under my car until this top oil hose sprung a leak. Actually I went onto utube and it's a common problem and an easy fix. So I called delray mercedes and they said the part was 179 dollars! I was confused. Mercedes online shows 40 bucks. The sales guy said ok, well sell it to you for 40 dollars. Again trying to rob me. I brought it Home, and replaced the oil hose in 45 minutes pretty simple 2 screws and a can of cleaner. So then I decided to take it to another authorized mechanic he spent an hour cleaning the entire undercarriage of the car only to find I had no leaks! He said when the oil turbo line leaks its pretty significant and gets all over the engine. So it looks worse than it actually is. Shame on you Delray mercedes! Be careful with getting anything done in this dealership!
Frank Mollo
Jan 24, 2023
5
Great customer service! Attention to detail, fast delivery! All around excellent experience.
Riva Cain Gelman
Jan 23, 2023
5
Everything about the service was excellent. Calvin has been working with us for several years and always gets everything right.
pdharvey
Jan 23, 2023
5
Shawn was amazing!!!
Michele Hart
Jan 20, 2023
5
Had 2 front tires put on, service adviser Kevin was very accommodating
Charles Sferlazza
Jan 20, 2023
5
Michael was excellent
Jill Carter-Smith
Jan 19, 2023
5
great experience christopher lopez service advisor was amazing.
C money
Jan 19, 2023
5
I want to give a huge shout out to Stacey G she was amazing. The service I received from her was kind (as we had a few things happened to us on route from Canada), efficient, always available and really took care of me. Thanks again Stacey!
Maureen
Jan 19, 2023
5
Took the car in for repairs. Evon was wonderful. He was fried, courteous, knowledgeable and very professional. I would highly recommend him.
Helaine Fenton
Jan 19, 2023
1
Dropped off my motor home on a Sprinter chassis 7 days ago for a one day service of software recalls and a flat tire and haven’t heard back yet from Mercedes Benz of Del Ray. When I called last Friday I was able to talk to Kevin who told me it should be ready Monday. On Monday Gayle answered his line and told me he was on VACATION, she was looking at my info and would call me back. It’s now Wednesday and I’ve left a couple of voicemails for Gayle with no results…. Spare me… 11 days later service was completed. However, my lithium house batteries were depleted and Mercedes Benz of DelRay had no clue as to why except to admit it had been stored inside for a number of days which would prevent any charging from my solar panel. Bottom line: This place took 11days to complete a one day job without communicating back to me whenever I left a voicemail requesting a status update. I cannot recommend Sprinter service here.
WILLIAM HEINEMANN
Jan 18, 2023
1
Called and asked for an inspection for my brakes on a vehicle I purchased at another dealership, nothing was wrong with my car before bringing it to this location. ((I had it previously inspected before bringing it there)), now all the lights are on , on my car! They reset everything and then tried to make me pay $290 to put it on the machine . Why on earth would the tech do that, they are scammers !! And tried to beat me out of $290, now I had to take my vehicle somewhere else to get the lights off and do what I asked them to do here. Do not bring your car here, you will bring your car in with no issues to leave there with all kinds of problems, now here I am at another dealership trying to get it fixed.
Dominique S
Jan 18, 2023
5
My deal for my E350 car went wonderfully well Hamseh M was a great salesperson I look Forward to working again with her
lois bessen
Jan 17, 2023
5
It was a very good overall experience. The salesman did a good job of letting me look at the car without any sales influence. But quick to answer questions when i asked.
Tom Adam
Jan 17, 2023
5
Justin the sales person was so nice to show me what I was looking for. Shaun C. the sales person was so nice also I had no regret that to buy my car at the Dealer, and everybody was so wonderful. Thank you so much for the warm welcome.
Joseph Edouard
Jan 17, 2023
4
Very easy to work with, delivered a correct diagnosis in a timely manner
Andrew Valencia
Jan 17, 2023
5
Great job overall happy with my car and the service and would definitely recommend to a friend
Cam
Jan 16, 2023
5
We’ve bought our 2 Mercedes GLC’s from our dealership in Bethesda, MD— EuroMotors. However I’ve needed the Delray Mercedes dealership on 3 different occasions during our Winter Season stay. About 2 weeks ago, we drove into their Service Bay without any appointment because one of our brand new tires was losing air. We got immediate service from this dealership. Stacey, their Service Mgr was exceptional. Not only was she friendly and helpful, but she understood our situation immediately and had us on our way with a brand new tire in less than an hour and a half. We will probably be moving to Delray in the next year and we are impressed with Delray Mercedes!
Cynthia Yavinsky
Jan 14, 2023
5
Process purchasing my vehicle was easy. Kamryn was very knowledgable and provided me with all the information I needed to feel comfortable with the purchase. Can't wait for my next purchase!
Tola Ilegbusi
Jan 13, 2023
5
easy drop-off, transportation home, great service rep, excellent service same day, transportation back the next morning best MB dealership service ever-been driving MB products 51 years-starting with 280 SL
Michael Davoli
Jan 13, 2023
5
Mercedes Benz Delray did a fantastic job with my 30,000 mile service call. They were very timely and professional. I enjoyed seeing the video the tech rep sent me on his examination of my tires and breaks. Thank you for a job well done.
JohnL!!
Jan 13, 2023
5
Timely service, at a fair price. Done correctly
Castle5
Jan 13, 2023
5
Sales person was helpful and very nice. We were shown at the last minute service contracts to sign. No time to read And it added additional cost to the transaction. I canceled two contract at a later date and still waiting for the credit 2 months later.
Felipe Lozano
Jan 13, 2023
1
Probably the worst service experience I've had to date. Scheduled an appt for 9am. I was there at 8:50 and wasn't spoken to till 9:40. I just wanted to address recalls and a basic 15k mile service. At about 3:30 in the afternoon I called the service advisor 7+ times both numbers with no answer. I couldn't get anyone on the phone or even figure out what was going on. So I drove back down from Jupiter to hopefully pick vehicle up and when I got there they basically told me they haven't gotten to the vehicle yet and if I want the recalls addressed to schedule an appt at the earliest next month. Pretty crazy when you buy an 80k vehicle you can't even get it in for basic recall service.
christopher Cook
Jan 12, 2023
5
Very good service! My car looks good and runs great!!
Jane Jacobs
Jan 12, 2023
5
Oliver my sales person went beyond to help me with my purchase to make it as easy as possible. Really happy with the service.
Adriel Garcia
Jan 12, 2023
1
Updating my review as the test of time has failed. Mercedes Benz of Delray has had my car (2021 S580) since November 17th 2022 for minor body work repair at their body shop (AutoNation of Delray). They still have my car (today January 9th 2023). I was rear-ended stopped at a light - so I am not wrong in the accident. After pleading with Mercedes Benz of Delray for a loaner, after my insurance coverage for a rental had expired after 30 days no consideration was given to my situation. I am currently paying out of pocket for a rental, being held responsible for my lease, and I still DO NOT have my car. It is atrocious that a brand that represents themselves to be luxury would treat their customers this way. Absolutely disappointing!!!!
Dillon Jodhan
Jan 9, 2023
5
I appreciate the assigned representative keeping an open line of communication with me.
Beverly Mendes
Jan 9, 2023
2
The car was not ready for me to drive when I arrived. I had to wait 3 hours to drive it. I decided to buy the car because they were able to fix the issues and replace the 12 volt battery. However, after buying the car I needed a couple of things. I have messeged my sale assistant for the past 2 weeks to get a spare key and to see if he could get the vehicle code to set up the app. But I have been unable to get the information I needed after calling, texting, and emailing. If they just replied back and said we can't get that information. That would have been much more helpful than not responding at all.
Alex Gonzalez-Vinas
Jan 9, 2023
5
I had a great experience at this dealership. Robert was amazing from start to end, Allan at the financing department was on point and made the whole process easier to follow and understand. I will recommend this dealership to my friends and family and go back for my next car in the near future.
A L
Jan 7, 2023
5
Excellent service and people, made the whole process fast and simple. I was 100% satisfied with the entire experience.
Mermaid crypto
Jan 6, 2023
5
Cleanest place ever and excellent service as well great customer service approach from all of the service advisors
Felix Gomez
Jan 6, 2023
5
Sales associate Guirlande Mardy went above and beyond to make the sale happen.
Harry Wachtel
Jan 6, 2023
5
Joseph Taylor was very professional with my purchase and has made me a fan. Very honest !!
richard ramon
Jan 5, 2023
5
My service was prompt and efficient. Michael Vollrath took great care of me and my car and made sure to follow up with me. The best service in Boca.
Margo Green
Jan 5, 2023
5
Worked with David Rhy for a few years and very happy with him. Professional, understanding people needs.
Tonya Serrano
Jan 4, 2023
5
Our experience at Delray was a great one! We were in the market for a GLE 53 Coupe and after several days of searching and going from dealer to dealer. We requested some information from Delray Mercedes-Benz and within five minutes, we received a call from Michael Luciano. My husband and i spoke to him and explain what exactly we were looking for, he provided information along with some pictures of the vehicles we submit the request about. We also receive a call from one of the Manager to ensure we were being taking care of and ensure our experience were up to par. The next day, we received another call from Justin and he mention that a new vehicle came and he believed that the vehicle has the right one for us. Michael & Justin were able to meet our needs and were willing to work with our trade-in in order to sell us our dream car! Their customer service was five star! They really went above and beyond to make us feel at ease and meet our needs from the moment we walked into the dealership until we drove away with our car. Justin stayed with us throughout the whole process despite his shift ending 3 hours earlier, he made sure that he was there with us every step of the way. Thank you for taking care of us and we would definitely recommend you to other people, unlike other Mercedes-Benz dealership, you guys truly care about taking care of your customer, thanks again!
Katiria Rivera
Jan 4, 2023
5
Loved the experience Would recommend to friends and family
Randall Kahn
Jan 4, 2023
5
I drove all the way from Miami, and it was all worth it! The Manager Joe Cardella got on the phone with me and did even better then what we actually spoke about, great Man!, and the salesman Ron was great, everything was very smoth! Nice people threw the whole dealer! Am happy!
Luis Vargas Garcia
Jan 4, 2023
5
Joseph Taylor at Mercedes-Benz of Delray is the most knowledgeable salesman I have ever had.
David
Jan 4, 2023
1
This is by far the worse experience I have encountered while buying a car. Our sales person #Daniel Desmond needs to be trained on how to treat customers. I am usually not this critical but this experience put a bad taste in my mouth. He was MIA for most of the process, he was often quite unless I asked him questions about the car I was trying to buy and that he was trying to sell. I honestly wouldn't have returned to finalize the purchase if I didn't need the vehicle. I fell in love e with the vehicle and that was the only reason why I went ahead with the process. He had absolutely no personality, wouldn't try to engage in any conversation, and barely a handshake. I wish I would have a better experience considering the fact that was my first time at a Mercedes - Benz dealership. He didn't even ask if I wanted to transfer my current license plate, he automatically issued me a new license plate which I wasn't pleased about... 😑 😒. would never return here and I don't recommend anyone.
Crystal Smith
Jan 3, 2023
5
Michael was very helpful and attentive as our service agent.
Bonnie Taplits
Jan 3, 2023
5
After having my car serviced for several years at the dealership where I purchased it, I needed an emergency repair. After MANY attempts to contact my service rep. (voicemail was constantly full), I finally reached someone who informed me that the first service appt. was in 3 weeks, and they had no loaner cars available. This was the last straw. I could write a book on all the service issues I had with this dealership including repeat visits for the same issues, deceptive pricing, in addition to a general lack communication, empathy or concern for their customer. Note this was a warranty repair. I decided to try Mercedes Benz of Delray. I was ecstatic with their follow through and follow up and general communication. All depts worked together seamlessly, and everything was done on time without any issues. I have been back now for another service and pleased to say my experience was as good as it gets.
Alan Rosenberg
Jan 3, 2023
5
Saw a VW for my daughter. I was hesitant since I had a horrible experience at another Autonation. Requested info on the car and Freddie responded right away. I asked for a total price on the car which he sent. Told him that we would be there in the afternoon. He sent me a pic of the car being detailed. I took my mother with me and we walked around the lot when we got there. My mom saw a car that she loved. We purchased the VW and made an appointment to bring her car in to trade the next day. We are so pleased with Freddie and that he made the process so easy. We will be going back to him for future car purchases.
Jennifer3
Jan 2, 2023
5
Randall was great, worked to get everything done & make everything work smoothly for me & my family. Best experience ever in trading in & getting a new car, called dealership & 6 hrs later we were driving off with our new vehicle.
David Yost
Jan 1, 2023
5
Randall was great, worked to get everything done & make everything work smoothly for me & my family. Best experience ever in trading in & getting a new car, called dealership & 6 hrs later we were driving off with our new vehicle.
YostFam
Jan 1, 2023
1
Stay away from this @mercedes-benz dealership. Worst customer experience from #Michaelvollrath . We needed our windshield washer repaired for our long drive to Charleston. We paid for the repair but soon found out it wasn't fixed. We are leaving tomorrow (Sunday) on our trip and so called Michael about this who just gave us total attitude and was defensive. When I arrived at the dealership, same. He told me Id have to wait an hour before they would even tell me if they could repair it! I walked out. I hope our drive will be safe given our windshield water pump is inoperable.
Michael Niren
Dec 31, 2022
5
I had my maintenance service done and really happy with the service. New tires were recommended but, I opted to have it done somewhere, dealership always charge tremendously. Overall; I was very happy with the scheduled maintenance service.
Virginia
Dec 31, 2022
5
it was a pleasure. efficient and thorough1
n kreisberg
Dec 30, 2022
5
I have been looking for a car for 6 weeks. I visited 5 car dealerships. Every one had outrageous extra fees, cleaning their car, AC not working screw in the tire thread. Two car were listed one for 8900 and the price was 16000 approx out the door the other one was 17000 and was raised to 24000. I finally found my car at Mercedes of Delray. The car was immaculate one dealer fee of 950 plus taxes and title application. No fine print everything was up front and clear. Plus a got a 3 month 4000 mile guarantee. The car had only one FOB key. The dealership authorized me to have a second key made at their expense. Highly recommend.
Jwest777
Dec 29, 2022
5
I worked with Kamryn, and she was great. We pre-ordered our vehicle, and she kept me updated throughout production until the vehicle arrived. She even responded to my texts on nights and weekends during the holiday season, which I really appreciated. I would definitely recommend this dealership and Kamryn to a friend.
Ryan
Dec 29, 2022
2
I brought the vehicle in for its first maintenance. I also requested to have a valve stem cap installed and to purchase a key to unlock the spare tire cover, which I never received upon delivery. Neither item was installed or supplied. In addition, its is the only dealership waiting room I've been in which doesn't even offer coffee.
David Rosenberg
Dec 27, 2022
5
Michael is a very competent and efficient service advisor. He kept me updated throughout. The facilities at Delray Beach showroom are very nice as well. Overall a very pleasant experience.
Yusuf Abdul-Rehman
Dec 26, 2022
4
Michael my sales manager was awesome. Kept me updated on all repairs, he was pleasure to deal with. Very kind, patient and professional
Cassandra
Dec 26, 2022
1
Brought in car for annual service and all seemed fine until it our car and the customer service went missing. Dropped car off around 9am and then started trying to find out what was happening at 4pm. Customer service rep not available, left message for service manager, general manager not there. No one could tell us what was happening with our car. Pretty incredible that we could be totally forgotten especially when paying $1200 plus for an oil change and annual service. Definitely not the kind of service we were expecting and makes me wonder if they did a good job on the work on the car.
Craig Drachman
Dec 24, 2022
5
Just completed service at the dealership. Excellent staff, professional attention and prompt service. Shawn Parton was a pleasure to work with. could not be better! Everyone at this dealership is professional, courteous and patient. Due to supply line issues and chip shortages, my order was delayed. I was continually updated with the status including manufacture, shipping, port arrival and delivery dates. The salesman and General Manager are experienced and responded promptly to numerous questions. As much as I hate buying cars from dealerships, this purchase was very pleasant. I will be back for my next purchase!!
Wayne Feldman
Dec 22, 2022
5
Professional attention, quick service, pleasant waiting area and issues resolved. Shawn Parton was the ultimate professional. He displayed all the qualities you would expect from a top notch dealership. Well done!
DelrayCPA
Dec 22, 2022
5
My service advisor (Kevin) was excellent! He was able to get everything done in a short period of time.
Manny Zafiros
Dec 22, 2022
5
I got my 2023 gle 350, and I absolutely love my Christmas gift. Comparable with other dealerships, it was a good deal, they have competitive prices.I knew what car I want , we made the deal and everything on the phone because I had to drive 50 miles to Mercedes-Benz of Delray. Darren and Ron helped us with our purchase, and many thanks to them.We will definitely come back to them, very good customer service, smooth transaction!
Ecaterina Slaninh
Dec 21, 2022
5
Great team
Josmar Castillo
Dec 20, 2022
5
THE PURCHASE WAS HANDLED EXCELLANT BY YOUR SALESMAN SHAUN Mccray
Floyd Lieberman
Dec 20, 2022
1
I had an A3 service on Dec.16,2022 . I also had an advertisement about a discount $ 150.00 for service $ 300.00 or more which I showed it at the time of brought the car and asked to consider . My bill was for $ 327.27. But I was given only $ 30.00 off for oil change and charged $ 292.15 . I called the manager he told me that this bill was for the oil change not for service therefore I can't get $ 150.00 off . I think $ 327.27 is extremely high price for just an oil change if it is true which I don't believe . Next time I need service I would consider using a place other then Mercedes Benz of Delray .
mehmet dolunay
Dec 19, 2022
4
The employees do the best they can but lack bays and lifts for sprinter vans. Will always be slow in repair work until they get more equipment. The work they do is excellent!
Robert Schineller
Dec 19, 2022
5
Staff was Courteous and quick.
Customer
Dec 19, 2022
4
I?ve been going to this dealership for the last 4 years. They never fail on providing good service. Fernando was my sales representative this time around and he was amazing. Everyone is so friendly. I am just curious why the little cafe area is not open. I?m used to them providing snacks as well but I didn?t see that. I do believe it?s something to offer customers again since the car buying process is so tedious.
Nimoy Whittingham
Dec 19, 2022
5
Justin our sales agent is very good, easy to speak with and took care of our needs right away.
William Hunter
Dec 17, 2022
1
worse experience left car for service and no call back 2 days later...
la ley
Dec 16, 2022
5
Very good service
lee mann
Dec 15, 2022
5
I had a great experience with Randall, our sales associate, at Mercedes-Benz of Delray. He was friendly, informative, honest and never pushy. He made our car buying experience very pleasant and easy to navigate. I look forward to future car buying ventures with Randall at Mercedes!
Rosie Matthews
Dec 15, 2022
5
The service department has always cooperated in helping me with any problems with or without an appointment and has always made it extremely convenient for me as a customer. No unusual surprises in fees for service. I highly recommend their dealership.
NDETENGA NGURUMO
Dec 15, 2022
5
Bryan was so nice and accommodating. It was an easy process and he was able to get us a price we were happy with.
M Bell
Dec 15, 2022
5
Courteous & efficient. Service asst. was great & kept me informed at every stage of the repair
Marshall Sherman
Dec 15, 2022
5
Great service. Very responsive to clients
Lois Weller Chelec
Dec 13, 2022
5
Michael, my salesman was great to work with. Everyone was pleasant and helpful and willing to help me purchase my vehicle. It was a really nice experience and the car is great too!
Bruce Beck
Dec 13, 2022
4
Good advisor Sean was honest and helpful everything went smoothly
Robert Cohen
Dec 13, 2022
5
Stacy is a great advisor. Explained everything to be done clearly and advised what I needed to do and didn?t need done.
Lc
Dec 13, 2022
2
The service department doesn’t answer the phone, and typically we need to call over and over to get someone to give us an update on the status of our car. If I had another local dealership to use I would. In fact I may start going to Coconut Creek, my experience with them is much more positive.
Matt Rosenthal
Dec 12, 2022
5
Been a customer for years, Shawn always takes great care of me and my vehicle. Very friendly, professional and honest. Wouldn't go anywhere else for my Mercedes.
earmetta
Dec 12, 2022
5
I received awesome service on my Sprinter, about two weeks ago. The repair was right on point and at the lowest price imaginable!
Mitchell Berger
Dec 11, 2022
5
Joseph was a pleasure to work with. Knowledge, responsive & professional. X
beth Heit
Dec 9, 2022
4
My 2013 ML350 had a dead battery and was picked up on 12/03, a Saturday and taken to the Mercedes dealership in Delray, Fla. It took until Wednesday 12/7 to replace the battery and do the procedures necessary when replacing a battery to insure that everything was working correctly again.
William Cunningham
Dec 9, 2022
1
Hello people I’d not recommend anyone taking there car to Mercedes ever especially if you have a recall because they have took my car for over 3 months they broke my brake line didn’t fixed it they can’t even fix the recall I took my car unfix I had to do it myself please don’t take your car there do it yourself
Jean Dorsainvil
Dec 9, 2022
5
A big thanks for a great service provided and for giving me the opportunity to ride my first Mercedes Benz. Great team working and I hope they'll continue offering this type of service all the time. Tony, Finance dept, aevelyn Castro who was very helpful and friendly. A big thanks to Brianna.
Carla Saldarriaga
Dec 9, 2022
5
See Joseph Taylor in sales. He?s excellent . He did everything including moving contents from old car to new car.
Stanley Rosenwasser
Dec 9, 2022
5
Outstanding schedule service coordinated by Jonathan Vargas.
Benjamin Jinks
Dec 9, 2022
5
thank you Daniel.
TQ Wilkes
Dec 8, 2022
5
Salesman Joseph Taylor is excellent. Everyone I dealt with is very professional. . Very nice place to do business
Stanley Rosenwasser
Dec 8, 2022
5
David Rhy is great and smart. He always answer my question regarding any messages I see on the screen. When I mentioned to him about the message that came out on the screen when I started driving and backing up from the driveway which says " TRANSMISSION PARKING UNAVAILBLE , DANGER OF THE CAR ROLLING ! Right away he answered " The vehicle was in neutral. He have made my day. I felt better because I was worried he might say I need a new transmission! I am the type that ask lots of question to clarify things about why a certain service has to be done . DAVID is very patient and takes time explaining and answering my questions. I am happy he is our service manager. My only concern is not with David but with the dealership, I have been a very loyal Mercedes customer for almost 40 years . In fact at one point we had 3 Mercedes. We only have 2 at this time. One reason why I will never will buy another brand( not even TESLA), is the idea that they provide a loaner car. These past 2 visit me and my husband have to wait in the waiting room for more than 2 hours. One of the service that was done we waited for 4 hours . For this particular service we spent at least 0ver $1600 for the job. Worst is that my husband has an advanced parkinsons and CAME with me because I cant leave him alone in the house. I am disappointed I know there are these policies to follow but being a loyal customer they should waive for whatever reason why they cant provide a loaner car.
Remi Mendoza
Dec 8, 2022
5
Fabulous, friendly staff...work done is meticulous!! Best Mercedes dealer!!!
Lisa Valletta
Dec 8, 2022
5
My service advisor Shawn Parton is the best! He is happy when we are 100% completely satisfied -and we are every time we take it to Shawn. This MB dealership has excellent service from drive up to an excellent cleaned & tire shined car returned! The MB mechanics are excellent here.
J. ORiley
Dec 8, 2022
5
Great service. Great product.
Lori Tiefer Weinstein Robinson
Dec 8, 2022
5
Great dealership
TAM 305
Dec 7, 2022
5
Great service and knowledgeable staff
Patel Rushi
Dec 7, 2022
5
Excellent customer service and knowledgeable staff
Edward Spiegel
Dec 7, 2022
5
Attentive and excellent service
Terry Adamson
Dec 7, 2022
1
Twice my tires wore out years before they should have. I had to go to a tire store and they contacted the tire manufacturer who got me tires for 1/3 the cost the first time and 1/2 the cost the second time what Delray offered. There is no reason Delray could have done the same thing. Delray is only interested in selling cars.
Fred Singer
Dec 7, 2022
5
Everyone was professional and quite helpful. Kevin Suaz kept me updated frequently while I was waiting
William Gallo
Dec 7, 2022
5
Had my E450 4MATIC serviced with the Best Service Advisor, Shawn Parton of MB Delray Beach. He got in my car and started checking the dashboard and reset features we had not set correctly, and he found that one feature was not working properly after testing. He made us feel important and we trust his knowledge of our cars. He had a spotless loaner for us and assured us absolutely everything would be taken care of along with the regular B Service. And it was perfect. Thank you, Shawn Parton, for making our trip to Mercedes Benz of Delray Beach so enjoyable. The O'Riley's
Tim & Linda O'Riley
Dec 7, 2022
5
Having been buying new cars from MB of Delray for years. Michael Luciano gave me the best care and service I'v had at the dealership. I would recommend Michael to a friend.
Karen Altschul
Dec 7, 2022
5
Fast, reliable service.
Fernando Goulart
Dec 6, 2022
5
My service visit was highly satisfactory
Charles Robins
Dec 6, 2022
5
My service specialist, Evon Dawkins, was very helpful and accommodating.
Jim Adler
Dec 6, 2022
5
Got me in when all other dealers were too busy
Walter Ruf
Dec 5, 2022
5
Daniel Desmond was my sales associate he was very patient and helpful. Very nice guy. joe Cardella the sales manager was also nice, they both made the purchase a pleasure. Thank you
Nuha Kahok
Dec 5, 2022
1
I had an appointment and was seen 2 hours late. Your finance people thoroughly misunderstood the nature of the living trust I used to but the vehicle. It was a very unsatisfying experience.
Stephen Yaffe
Dec 4, 2022
5
Great experience overall!
Tanice Pantry
Dec 3, 2022
5
Always the service you would expect !!! Honest friendly
Patrick Heaney
Dec 3, 2022
5
Shaun McCray was great, easy and quick. I was comfortable to buy a car with him. On the other note, as a come back customer I wish I would have received some kind of goody- like a new set of floor mats, an umbrella or a Mercedes cup. Something to show appreciation. Nothing ! It was a clean transaction but I’d wish the manager would have offered a “thank you”.
Marc Andre Stegmaier
Dec 3, 2022
5
I drive further from my home to go to Mercedes in Delray rather than go to the closer Mercedes in Pompano. I feel their service is better in Delray. I deal with Shaun who is responsive and honestly seems to care about providing quality customer service — a rarity. Recently, they even sent me a video to show what needed to be done. Much appreciated.
Deb Coller
Dec 3, 2022
1
After 3 days of leaving the car And being told that the work was being done Absolutely nothing would, Within 5 minutes of driving the car The problem was far from fixed After everyone there described what they did, I don't know whether they're taught to lie or they're hired because they are liars But this is not my 1st experience with Mercedes and BMW And I would never buy another car from either one of them and I 1st mistake It's a shame Particularly Mercedes builds nothing but c*** And everyone I talk to has gone through the same experience But nobody tells you in advance, In a word overrated And that's understated.
ALAN FRIEDLAND
Dec 3, 2022
5
Thank you. Bryan was very helpful and professional. A nice guy too!
Tony Paradise
Dec 2, 2022
5
Great service specially Stacey the assistant service manager , she was the best help with my sprinter !!!
Mr G
Dec 2, 2022
5
Had a great experience with Timothy Owens and he helped solve all my needs with my 2019 mercedes c300. Thanks!
Julia
Dec 2, 2022
5
My service advisor Chris L was very professional, knowledgable and went above and beyond to make sure my vehicle's problems were addressed. He kept me updated as service was preformed and answered all of my questions. I highly recommend due to the exceptional customer service.
Kevin Duterval
Dec 1, 2022
5
Shawn was my advisor and was amazing!!! On time, knowledgeable and very nice… Highly recommend!!!
John S
Dec 1, 2022
5
Lou Green very knowledgeable, attentive, and follows up.
Margie Goldberg
Dec 1, 2022
5
Great and prompt service experience- much appreciated
Lew Langer
Dec 1, 2022
5
My service advisor Chris L was very professional, knowledgable and went above and beyond to make sure my vehicle's problems were addressed. He kept me updated as service was preformed. I highly recommend due to the exceptional customer service.
Kevin
Dec 1, 2022
5
my experience as always was pleasant . The service was fast and efficient.
Vera Ferola
Dec 1, 2022
5
I had previously taken my Mercedes here for service only. My lease was coming to an end and they had the car I wanted in stock so I went to take a look. I dealt with Tony Rossi and he was super efficient. He was helpful and worked quickly to get us to where we needed to be. The whole process was much better than I had expected. Allan was great too and answered our questions.
SMB
Dec 1, 2022
5
Shawn was my advisor and was amazing!!! On time, knowledgeable and very nice? Highly recommend!!!
John Suhr
Dec 1, 2022
5
Easy online scheduling. Promptly waited on by Jonathan who delivered as promised. Great overall experience.
carlos sariol
Nov 30, 2022
2
If I, personally, would go through the process of purchasing another Mercedes electric vehicle, or just any vehicle at a Mercedes dealership, I would first ask for a checklist of what that dealership does for me post sale. Read the manuals in the glove box, you should sit with a Mercedes Service Manager and he should sign your book. This did not happen. Each function of the vehicle should have a checklist of each item, and a signature for you and the dealership representative to sign off on that you have gone through each function, item by item. You should get a copy and dealership should also retain one. This was my experience with BMW and their Genius. As a matter of fact, the BMW Genius even came to my house to answer questions that we had post sale and post initial review, as these vehicles are complicated. I discussed my experience with Mercedes USA corporate representative. I was told, that Mercedes cannot enforce each individual dealership and their actions to fulfill the sale completely. In light of this I strongly urge you to research your Mercedes dealership and read the documents in the glovebox prior to signing documents. This way you understand what the dealership is supposed to do for you. Ask for a checklist, and ask how much time and who is responsible to review your vehicle after purchase. Should any Mercedes representative wish to talk to me, you have my information.
Stephane Paul-Hus
Nov 30, 2022
5
Excellent process with sales person.
S. Shapiro
Nov 30, 2022
5
You tried the rest so buy from the best all the salespersons are great and always looking out for your best interest dealerships in Florida Mercedes Benz of Delray!!! And when you leave there with the car you bought or leased you have a smile on your face
Anthony Branciforte
Nov 30, 2022
5
Just purchased a car here they took care of me, and even picked up my car to fix somethings free of charge! Would highly recommended buying a used car here
Alex Best
Nov 30, 2022
5
This is my 5th car from MeBe Delray. I have always found dealing with them both in sales and service to be attentive and helpful.
Stephen Weiss
Nov 29, 2022
5
My service advisor, Sean was courteous, helpful and accommodating. He delivered exceptional customer service. I highly recommend the service department at MB Delray.
Kim Ellsweig
Nov 29, 2022
5
I called Evon, my service advisor to discuss a problem I was having with the car. I got an appointment and had it taken care of. After I arrived Evon kept me updated on the problem and when the car would be ready to go. Every experience I have at the dealership with Evon shows me that he is very professional and loyal to his customers. He is very much appreciated. Sue Pikus
Susan Pikus
Nov 29, 2022
5
Superior attention to details Excellent workmanship
Richard Frisina
Nov 29, 2022
5
David Rye very attentive and thorough in going over service.
Paul Blodgett
Nov 28, 2022
5
Came to dealership with an unscheduled service. Had a screw in my tire. Stacey was very helpful. Told me I needed 4 new tires and arranged a loner for me.
Martha See
Nov 28, 2022
5
We had a great experience at Mercedes-Benz of Delray. Mike was very knowledgeable and provided all the assistance from beginning to end. Along with the short inventory, he found a perfect solution very quickly. We truly appreciate his service and support throughout the sale.
CCP
Nov 28, 2022
5
Excellent service, on time and part in stock
marvin kessler
Nov 27, 2022
5
They did a great job and had it returned before the promised time. Had a great loaner!
Peter Steingraber
Nov 27, 2022
5
Always pleased with the welcome that I receive from Melissa Stacy when I arrive
Elaine Zamore
Nov 27, 2022
5
I broght my car in for repair of a damaged tie rod - the service was outstanding and included successful negotiation with my insurance company.
Dennis Langwell
Nov 27, 2022
5
We had a great experience at Mercedes-Benz of Delray. Mike was very knowledgeable and provided all the assistance from beginning to end. Along with the short inventory, he found a perfect solution very quickly. We truly appreciate his service and support throughout the sale.
Camila Paiva
Nov 27, 2022
5
The only place I take my 2012 E350! The service reps are knowledgeable and go overboard to make sure you are happy with their service. Sure prices are somewhat higher than local garages, but they go overboard to satisfy you. And, you are assured that the work is done correctly the first time. Highly recommended.
Raymond Kurland
Nov 27, 2022
5
I went into the dealership to educate me on the GLE 350 and two weeks later ended up buying a new 2023 model. The sales person Hamsa was the main reason I purchased the vehicle. She wasn't pushy but listened to what I needed and gave me all the things I wanted. I would strongly suggest to anyone looking for a new Mercedes to check out this dealership and Hamsa.
Steve Mamangakis
Nov 25, 2022
5
Nice people, all the info you need and no pressure
jerry
Nov 25, 2022
5
Excellent service. Shaun did a great job. He was extremely attentive.
James Orband
Nov 25, 2022
5
I always have a great experience with Mercedes! Michael in service always assists me with anything I need. He truly goes above and beyond for his customers!
Kait Spasiuk
Nov 24, 2022
5
Michael Mannochio very good salesman I went to the dealer to find out about a GLA 250 and I ended up buying it right there and then
Juliene Demosthenes
Nov 24, 2022
4
My recall issues were handled without incident. My only question would be why I agreed to an 8:00am appointment but my car wasn’t ready until 3:30 before the wash. I called at 3:00 to check on the status because I had to have it the next day.
Thomas Weeks
Nov 23, 2022
5
Outstanding service from the team, just wish the rides were better handled. Will be my dealer of choice!
Mit Amin
Nov 23, 2022
5
David is AWESOME
Joseph W. Veccia Jr. Veccia
Nov 23, 2022
5
Brian made selling my parent's vehicle quick and easy. The overall process is very efficient, and the showroom is beautiful.
Cristina Sanchez
Nov 23, 2022
5
Polite & helpful service staff who aim to satisfy customers by first listening then assessing and addressing the issue presented. Clean, pleasant facility, comfortable and relaxed atmosphere. Customers are made to feel welcome and that the staff are concerned with helping or, providing a reasonable resolution. Mr. Owens is one of the best I have met he is very respectful, calm natured and willing to help guide and direct all people alike.
Yvonne Cadogan
Nov 23, 2022
5
Very helpful and kind and accommodating
Marlene Doctors Gilison Meyer
Nov 23, 2022
5
David Rhy our service writer is AWESOME and Lou Green our salesman is always there to help... Great Team Joe V
Joseph Veccia
Nov 23, 2022
5
Call MB Service for a Jump start my Battery in took them les than one hour to assist me . at my house took the car to the dealer and my Battery was replace sooner that I was told. EXCELLENT SERVICE
Jose Amengual
Nov 23, 2022
5
Amazing experience
victoria reda
Nov 22, 2022
5
Great place, great attention, great car. Thanks Mr. York, the best.
Gregorick Sarmiento
Nov 22, 2022
5
Brought my car in for standard B1 service, and as always, left feeling that both me and my vehicle were very well taken care of. Shawn Patron explained what the process was, took care of getting me car service to and from, and had my car turned around in the time frame I was told.
Susan Weiner
Nov 21, 2022
5
David Rhy my service advisor is the best. Took my CLS 63 in for warranty work he made it easy and smooth. Loaner was ready and job was done promptly. Completely satisfied
Lalson Latheef
Nov 21, 2022
4
I would suggest you have someone that can answer phones. I tried several times to connect only to get the automatic dial a number for the service department where it rang and rang without anyone answering. I finally had to visit in person twice on two different days to find out the status of the repair. When talking with the service rep (Kevin) he stated they were down four people. I don't know if this is a temporary situation, but this type of situation stretches the existing staff too thin and ultimately leads to bad customer service. Again, Kevin is not the one to blame or this situation, but staffing and resource management is the issue.
Cinda Steele
Nov 21, 2022
5
Worked with Tim Owens in the service department and He was amazing! His attention to detail and customer service was superb! He handled my car with care and got all my needs met. I highly recommend him and the team over at Mercedes-Benz of Delray!!! Thanks Tim!
Chris Ceglanski
Nov 21, 2022
5
Comfortable environment, very accommodating service. There were no snacks visible like we had at our Mercedes dealer in NJ
Bonnie Taplits
Nov 21, 2022
5
Shawn is very professional, courteous and does all he can to be sure you have a timely and happy experience!
CRICO12666
Nov 19, 2022
5
Had a great experience getting my car serviced. Michael is always friendly, knowledgeable and a great communicator. I’ll be back :) thank you!
Lynsey
Nov 18, 2022
4
Pleasant. Nice showroom. Very clean. Happy to be driving a Mercedes Benz again
Deborah Green
Nov 18, 2022
5
Last week was my first service visit to MB of Delray. Tim Owens was my service rep, and he did a very thorough job of explaining about the routine service to be done. The service was completed on time and within the expected cost. It was a very positive first experience with the dealership.
Jim Sadowsky
Nov 17, 2022
4
Very professional and friendly staff at service department
Maria Baker
Nov 17, 2022
5
Had maintenance A done on my c 220. Melissa Stacy has been my service agent for years. Very knowledgeable and professional. She makes talking about engines easy for me to understand… And a shout out …mention to Mr Louie Green. He’s amazing as well. Thank you so much.
patricia kanes
Nov 16, 2022
5
The whole team at Mercedes-Benz of Delray is such a kind and welcoming place to purchase a car from! They made the whole experience smooth and enjoyable, I would especially like to thank Michael Luciano for the car-buying experience and his guidance as well. It was such a pleasure working with him. If you ever have any car inquiries, Mercedes-Benz of Delray has all your car-buying needs!
Daniella
Nov 16, 2022
5
Started to get a low battery warning on the dashboard. Called for a price and if I needed an appointment. The price was the same for the battery as an auto parts store plus installation. A Autonation coupon for 25% off made it cheaper. They said I could just drive in. I did and was in and out in 1 hour.
Frederick J. Glass
Nov 16, 2022
1
I will be going to this location 1 more time and that is to turn in the lease. I have purchased or leased my last 3 vehicles from this location and have seen it go down the tubes. I spent about 2 hours there for a service recall and in that time I walked the sales floor and outside looking for new car. I got in and out of several and not 1 sales person came to ask if they can help and the selection of vehicles is very poor. We will be taking our new and future business to a Lincoln dealer. After the service recall completed car was not washed and could tell there were no service mats put in. Kelvin was great service advisor and the only positive I can find at the location.
Brian Bassett
Nov 15, 2022
5
Shawn Paxton is number 1, he is an outstanding service man and human.
Michael Westley
Nov 15, 2022
5
Salesman Bryan was courteous and professional!
joe dequattro
Nov 14, 2022
5
Service was done efficient whilecI waited, Kevin Suarez was very attentive and professional.
Jaime Alalu
Nov 14, 2022
1
Total lack of communication and they also do not have loner vehicles available. Staff was rude.
Chief GamingXL
Nov 14, 2022
1
Terrible experience at Mercedes-Benz Delray. I’m very disappointed in the lack of communication I got from the service technicians. I was repeatedly told my vehicle would be finished one day and then then days would pass and it’s still not ready. I was told I would receive calls back to update me on my vehicle and I never received any call backs. Tim was my service technician and he never followed up on his word to call me back and all of a sudden he went on vacation so I had to find a different technician and overall I had a bad experience.
Brian Martin II
Nov 14, 2022
5
As always my service agent Jonathan was excellent and the entire service team did a wonderful job on my car.
Brett Cary
Nov 13, 2022
5
Good service. On time. Friendly.
Alan Silverstein
Nov 13, 2022
5
I had the pleasure of working with Chris Lopez to service my car, he is very professional and responsive. He has made every visit as easy as possible with little to no wait time. He is extremely knowledgeable and explained everything thoroughly. I would absolutely recommend! 10/10
Brianna Ondrovic
Nov 11, 2022
5
Service impeccable
Sandra Roy Dubé
Nov 9, 2022
1
The buying process was great but the service side leaves much to be desired. Car was dropped off Thursday morning for recall notice and electronic repair. Did not get an update from service rep all day Thursday. I called on Friday for an update. The automated answering service keep looping and disconnecting. After 5+ attempts (all day) to get an update on repairs, I finally got through late Friday and was connected to an AutoNation call center in Sanford, FL (the dealership is in Delray Beach). The rep tried contacting every service rep at the Delray dealership (and the GM) but was unable to get an answer. Service rep finally contacted me by text on Saturday (referring to me as Marc …not my name)…letting me know he’ll have an update on Monday. I purchased this car at the Delray dealer for over $120,000 less than 6 months ago. I was not provided with a direct number and/or email address to the service rep. This is not acceptable. PS. They did NOT repair the electronic issue on the command console. 🙁
Wayne Feldman
Nov 9, 2022
5
Dealership is great and my sales rep Hamsa was such a pleasure to deal with very sweet, no pressure, and knowledgeable. As a business owner I appreciate you. Nice work! Scott
Scott Vetstein
Nov 9, 2022
3
Delray Mercedes provided us with a great car and excellent service
joe sass
Nov 8, 2022
5
clean and efficient
Martine Nowicki
Nov 8, 2022
5
Tim listened to my concerns and addressed every one of them. He is extremely knowledgeable about my vehicle and explained everything thoroughly. He followed up with me while my car was being serviced and worked quickly to resolve my problem. I received excellent service.
Milkyway 23
Nov 7, 2022
5
My drivers side window buttons all broke (literally all of them) in my 2016 C-300. Apparently it’s a faulty plastic piece underneath the actual button because I still had them all and kept them in my center console. Chris at Mercedes of Delray helped me and it was amazing!! I was not sure if it was covered under my extended warranty (my fault for not going through it better) but he said give me 30 mins. He came back after about 20 mins and said your good to go!! He replaced all of them at no cost to me and even replaced my key fob battery before I left. Chris was incredible and I highly recommend anyone that goes to Mercedes of Delray should ask for him by name. 10/10 thanks Chris!!
Jason Reynolds (Jay)
Nov 7, 2022
5
Their Service staff are fantastic, Sean Parton was wonderful and made sure my car was in tip top shape.
Constance Thoms-Mazur
Nov 7, 2022
5
Great and easy Buy thank you
Frankie's Towing
Nov 4, 2022
1
I will NEVER buy a vehicle from this dealership! they kept my $1000 deposit for 2 weeks without notifying me that they took my car off hold until they sold it to someone else.Receptionist was rude to me and all management could say was they were sorry
Eileen topper
Nov 3, 2022
5
Very pleased with the professionalism and courtesy by the dealership overall! Highly recommend using the team at Mercedes of Delray, including Larry Streng!
Nancy Bernstein
Nov 2, 2022
5
the purchase process is fast and the vehicle is excellent. I will definitely buy my next car from this dealer again. the seller robert langer 100% recommended.
Laura P Castro
Nov 1, 2022
5
I was treated with respect and understanding. I try to ask for Tim every time I go. He explains things and gives me options. He is a great Assistant Service Manager!
Richard Goldstein
Nov 1, 2022
5
Exactly what I thought a Mercedes service center group should be: polite, efficient, clean and skilled.
Stephen Poludniak
Oct 31, 2022
1
They try to scam you over loan rates and when you get half the interest rate from the bank yourself, they try to back out on agreed warranty terms in order to not sell the car.
Mehmet Emin
Oct 31, 2022
5
Shawn was very friendly and extremely helpful. He also either answered his phone or called back very timely. It was a pleasure to work with him
Alan Kristal
Oct 31, 2022
5
I had to turn in my leased Mercedes SUV and knew I was going to get another one. I love the service I got at the Mercedes Delray Beach dealership.
Janice Cartin
Oct 31, 2022
3
Upon arriving for my appointment that I made at lease 3 weeks prior to the date of appointment, I waited 35 minutes before a service person met with me to discuss the service appointment. It appeared that the service dept. was not adequately manned to provide timely service to their customers.
Francis J Mariano
Oct 31, 2022
1
I was less than impressed. Reception is very much below average, and when I returned for my vehicle I was even more disappointed. It was not even properly cleaned. No offer of even a bottle of water. Will definitely go elsewhere for next servicing
J Shields
Oct 29, 2022
5
Always a pleasure to visit M-B Delray and get treated like family by my Service Advisor Evon Dawkins. I know my car will be "taken care of" and i do not ever worry about unnecessary work being done.
Tom Turano
Oct 28, 2022
4
My service manager, Evon, always does a good job explaining the bill to me as well as some of the items I ask him about ; such as the manual and how to use it and how to cancel the tire pressure icon on my instrument panel.
Nancy Raithel
Oct 28, 2022
5
Fui muy afortunada en ser atendida por un asesor que fue muy atento, responsable y profesional, el Sr. Kelvin Martinez realmente logró que mi carro quedara maravilloso y siempre fue amable y paciente. Muchísimas gracias! Búsquenlo a él en la Mercedes Benz de Delray, además que los precios son mejores que en otros Mercedes, y no te cobran lo que no te tienen que cobrar, de verdad que 100% recomendados!
Naireth Escalona
Oct 28, 2022
5
David was an excellent service rep who took the time to explain everything to me. My recall was taken care of in a timely manner. He was very courteous and kind. I am hoping the issue with my model of getting jolted every time I am at a stoplight was notated again. Hopefully Mercedes will get that issue resolved with that model.
Mona Montanino
Oct 28, 2022
5
This is my second car with this dealership. Have always received excellent, timely service. All of the reps at the dealership make me feel welcomed.
Katherine Burke
Oct 28, 2022
1
Dealer sold me the maintenance package then when I went there they told me they didn't have the parts for my Mercedes Benz to give me an oil change they told me to go to Mercedes Benz down the street.
Louis Castellanos
Oct 28, 2022
5
Excellent service and the assistant manager, Melissa Stacy, answered all my questions in depth.
Laura Rubin
Oct 27, 2022
5
Their service department is always phenomenal!!
Kaitlyn Hayka
Oct 27, 2022
5
Talk About the best service I ever had. Kelvin is by far the most AMAZING Service Representative they have. Thank you so much Kelvin for all that you did for me,
Unity Health
Oct 27, 2022
5
I was an out of state buyer and they made the process easy
Troy Hebert
Oct 27, 2022
5
good communication and good service
stephen israel
Oct 25, 2022
5
Always pleased with the service, the appearance and cleanliness of the facility, the product on display on the showroom floor.
Jamie Schiffman
Oct 25, 2022
5
Great experience!
Nicole Lembovski
Oct 24, 2022
5
Fast and efficient.
Jordy Andrade
Oct 24, 2022
5
O really recomend Kelvin assistence very kínd and Fast Service
Glauco Mimbela Coelho
Oct 22, 2022
5
This was my second experience with MB of Delray . After my car was struck by lightening and totaled, I needed a new car. My first experience was only a year ago. I knew immediately I would return to MB of Delray and the same sales person. Overall great experience (again)!
Susan Sauby
Oct 22, 2022
5
Great service representative. Fantastic communication. Thoroughly recommend.
Mitchell Rubin
Oct 22, 2022
2
For a high end car dealership the service department is very poorly run. I had an appointment at 8:30 AM. They were very disorganizes and it took over 20 minutes just to drop off my car. When I came to pick up the car I waited in an office for 15 minutes to pay my bill. This has never happened at any other dealership I have dealt with.
Robert Painter
Oct 21, 2022
3
Went to have a not working tire pressure sensor replaced. Total time to repair was over 6 hours. Excessive at best. Service advisor was very apologetic.
Bill Puzella
Oct 21, 2022
2
When I called to bring my car in, I was told there are no loaners available for two weeks. One of the reasons we bought Mercedes was for the loaners when the car needs a repair. We dropped the car off and they were not able to recreate the issue, so they didn't fix anything. Days of waiting for nothing to be repaired. Gave me the car back and the malfunction happens again while driving on the Turnpike with 5 children in the car. Was told to bring it right in when that happens, but again, could not offer a loaner. Offered a LYFT, which will not work, nor am I interested in. After calling Service Manager, was able to get car towed to them and am currently waiting on a. loaner to be brought to me. This issue seems to be affecting all Mercedes dealerships in S FL, as none of them have loaner cars. Do not expect that one will be available for you if you need it.
Angela Resnick
Oct 21, 2022
4
I stopped by on a Saturday afternoon and wanted to buy one of the cars off the front line. We took it for a test drive and it drove great, however when we looked over the exterior of the car on the front and one side it was covered with little dark objects which you could not tell whether or not they were scratches until you peeled them off. There were hundreds of them. The salesman assured me it was from the grass being mowed when it was wet out, although they looked more like dirt. I asked how long it would take to do all the paperwork and get me out and he told me 2 hours. I was with my girlfriend who had just come in town that morning and had to leave again the next morning so i said i would come pick it up sunday afternoon and text first. That way she could drop me off on her way out of town and not have to spend two hours waiting Salesman explained he would be off next day and would have another salesman handle. We all three made contact via text and they sent me copies of the final figures and I agreed to text an hour before I came the next day. Which I did, but when I got there the salesman came pulling up in the car totally unwashed. I said you knew yesterday and I texted you an hour ago and the car is filthy. He says no problem we have hours of paperwork to do and they can wash it while we do that. I said you are out of your mind, I am not doing anything until I see the car perfectly clean and know it is dirt not nicks. The car was washed and it was perfect and I have had it a couple weeks and it is fine. I think management should have sales people trained. The car should have been washed after I left, or the next morning when I texted I was on my way, and put in one of there side garages which are basically empty but for their own personal cars. Everything else went fine but I was definitely upset by that.
Scott Thomson
Oct 21, 2022
5
Good experience-work was performed well- I was provided a loaner.
James Swanson
Oct 21, 2022
2
I bought a 2019 Mercedes-Benz GLC300 from the Mercedes dealership in Delray in September 2022. This is my first Mercedes I have ever own or driven. I had always been a Lexus fan before this purchase. I like my Mercedes . . . I wish I can say the same about the service. The day I bought my car the car was super dirty. They had the car cleaned before I drove away. But the car was still dirty filled with dog hair, dirty cupholders and food stains. I brought it back for detailing a few days later. Now, 2 months later and the weather is cooler, I discovered that the heat does not work. Been trying to contact the person who sold me the car to schedule a service apt but to no prevail. I am so used to the outstanding service at JM Lexus, the service at Mercedes Delray is hard to get used to.
Lan Trinh
Oct 20, 2022
1
Sold me a certified car with two known issues that should have been repaired. Never again getting a MB, and especially at this location.
David Blanchard
Oct 20, 2022
5
This was the first time I serviced my Mercedes, and it is by far the best service experience I've had with any car I've ever owned. Evon went out of his way to help me out after I was unable to pick up my vehicle in person. He sent me a payment link, and made arrangements to deliver my car to me. Definitely a customer for life.
Mario Castaneda
Oct 19, 2022
1
I bought a 2018 GLE little over a year ago and I noticed that the rear bumper was painted (very bad pint job)and a part was missing. I brought the car back and was told that the rear bumper had a little touch up and the missing part was replaced (the car was listed as a clean car with no accidents) A week ago the front bumper started to peel. I took the car to a body shop and I was told that the front bumper was replaced and was painted on white no primer and that is the reason why the bumper was peeling. I contact your body shop and explain them the story and they agreed to take care of it (and I thank you for that ) in the meantime The rear bumper is still looking bad (and supposedly I bought a clean car with no accident).
Dan Marrone
Oct 19, 2022
5
Good customer service and people are very nice. I will always do my service at Mercedez.
Frandieu Nazaire
Oct 19, 2022
5
Fast and no hassle . The serviceman , review my cars history and explain to me the details of my 180,000 mile service B recommendation and cost . The service was completed without delay and i was satisfied with the process . My SUV is 6 years old and driven everyday long distances so i need it to operate without interruptions. I feel as if my suv can run as a result of the detailed service without breaking down on the side of the rosd between services as a result of mercedez detail inspection at its service center . Thanks
Neri Martinez
Oct 18, 2022
5
Very pleasurable from start to finish. We received several calls with updates during the day. Could not have been handled any better !
Larry
Oct 18, 2022
5
Everyone is friendly and efficient. I was happy with the service. Will bring my car there again .
Deborah Spritz
Oct 18, 2022
5
Fast and easy! The two words that I want to hear when it comes to car repair or maintenance!! Made a service appointment online for a scheduled maintenance, showed up, dropped off the car and key in 3 minutes, they called me later that same day, I came by, signed the document to pick it up, took the keys and left in my freshly serviced and washed car, another 3 minutes! LOVE IT, LOVE IT, LOVE IT, could not be easier, faster or better. Thank you SOOO much for making it painless and fast to get the car serviced. While we all love cappuccino, I just have too much to do to hang out at your lovely refreshment area, and I have my own cappuccino machine. And I DO NOT want to have a long discussion about whatever repair or maintenance was done, not only do I have no interest in repairing cars, I have no knowledge of whatever a "bushing" is or whatever else was replaced, and I really do not want to learn about car repair, just like you do not want to learn about the details of selecting curtains which match the decor, we just all want it to happen without our input! Love you service folks at Mercedes Delray, super nice, quick and do a great job without my micro-management! Thank goodness, true professionals!
Jennifer Miller
Oct 17, 2022
5
The Service provider was excellent (Michael Vollrath) He explained everything to me and told me approximately when car would be better, He also got me a LYFT home and back to dealership Also guys in the front outside who take your info are very Good Regards Gary Tolchin
Gary Tolchin
Oct 17, 2022
5
Fabulous service as usual! Had my vehicle serviced this week Kelvin was my representative And Roge greeted me upon arrival Both men were extremely professional and knowledgeable Thank you Donna Romberg
Donna Romberg
Oct 17, 2022
4
went in for a sunroof recall. They were quick and very knowlegable.
Tracie Matez
Oct 17, 2022
5
I needed a replacement battery & was able to have one installed the very same day at a convenient time.
Carolyn Rockoff
Oct 17, 2022
5
Service rep was very professional. Facility very comfortable during service visit
Harry Wachtel
Oct 15, 2022
5
Melissa Stacy is a very good sales manager. She explains everything that has to be done with my car.
Fred Scher
Oct 15, 2022
5
Outstanding service from Michael, my service advisor, and his team. Identified the issues, solved the problem and got me back on road safely. He has restored my trust in dealerships. Well done!
Nadir Kiem
Oct 14, 2022
5
This location in Delray is very convenient for me and I always have a great experience when I bring my car to be serviced. Melissa is the best service advisor there and she always takes great care of me! The epitome of 5 star service when dealing with Melissa at Mercedes-Benz of Delray. I highly recommend her and this dealership!
Florence D.
Oct 14, 2022
5
Very pleased. The customer servive was excellant.
Edward Trachtenberg
Oct 14, 2022
5
Drove in with no appointment. My car is brand new and the entire software system failed. Jonathan took care of it all and within 30 hours or so, my car is back. There are still a few kinks to work out and I have to go back BUT, I was impressed by their professionalism. Their phone system though…sucks! Get your service advisor’s number so you can avoid that fiasco. I spent 30 mins trying to get someone. Finally started calling for sales. Got Marty (I did a test drive with her a few years ago and remembered her name). She was so rude. She couldn’t be bothered to help me. She told me “I’m in sales”. Well, Marty…you aren’t selling me anything in the foreseeable future. Bad attitude. Shame bc Service department really tried and you took some of the wind from their sails.
Michelle Silverman
Oct 14, 2022
5
We LOVE this dealership. Although we live across the street from another Mercedes-Benz dealership, we drive to Delray because all of the staff are so kind and friendly. We will only buy/service our Mercedes through this dealership now and in the future. We recommend them to everyone!!!
Susan Meneely
Oct 13, 2022
5
Excellent, professional, wonderful service.
Barbara Carey-Shuler
Oct 13, 2022
1
stay away from the gm. doesnt care. condescending. always right never wrong. not empathetic. . they had multiple cars stolen, maybe yours will be next. instead of working to try and make things right, youll just be blacklisted but all good. wont be forgotten. no hard feelings
stay away
Oct 13, 2022
5
Excellent customer service and adviser. Only place I take my car for service.
Juan Olaya
Oct 13, 2022
1
unfortunately as cordial as the ntire staff is the vehicle was returned with basicallly the same problem as initially brought in i returned and met with service manager "jon" only to discover the seat belt was locked by a remaining large piece of tape to stop and hold seatbelt in ther open position
c300 amg
Oct 12, 2022
1
CAUTION: CON-ALERT! Don’t WASTE YOUR TIME!!! Horrible dealership!! WORST CUSTOMER SERVICE EVER! THE BOMBOCLAT SALES REP JOSEPH TAYLOR IS THE WORST! DOESNT CARE ABOUT PEOPLE. MADE AN APPOINTMENT AFTER TEST DRIVE & LEFT A DEPOSIT WITH JUSTIN TO HOLD THE CAR - KNOWING I’M COMING FROM MIAMI (AN HOURRRRRRR AWAY!), they had the audacity to release the car to a west coast floridian then tell me that they don't do deposit holds especially when I see other reviews with the same stipulation. They even had my ref number from capital one to cover the full amount of the car. We had an appointment and he called me like 5 times on Saturday to confirm yesterday's appointment just to turn around and waste my time and gas getting there. Is this how you guys do businessss!!!!! And to top it off, He takes the car in my face to the back like, "Sorry - car is sold. Can I get you something different?" Noooo! What a disrespectful thing to say. Mr. Taylor really needs customer service training. He didn't even attempt to find the same kind of car elsewhere to cover his mistake. This place almost made me dislike Mercedes in general. HORRIBLE PLACE TO GO! I don't know about the other dealers but nobody else came to assist the situation so..... I felt disrespect and racism towards a black/hispanic female! 👎🏽😡😤
Saily Melgen-Almanzar
Oct 11, 2022
4
I’ve used this service department before, but my most recent service was the best yet! Everyone was pleasant, smiling and courteous. My new advisor Tim went over everything and called when service was done. They beat my expectations on this visit! Well done.
Nancy Segall
Oct 11, 2022
5
I love this dealership I'm always treated well and wonderful up front honest service
Sharlene Williams-Vu
Oct 11, 2022
5
Prompt and professional service.
Veronica Lubatkin
Oct 10, 2022
3
The process to het an extra key use to be the parts depart not its service which takes longer now....
Karen A
Oct 10, 2022
5
Michael in service is always on point. Gets me in and out and responds on everything, -
Joshua Wapner
Oct 10, 2022
1
I dropped off my R350 for service more than 3 months ago and was told to leave it as there was a brake booster recall. Mercedes informed me I could rent a car and be reimbursed. After three months I had spent about $3000 so I claimed it as per instructions. Some time later I was told that: a. They were going to tow my car back to my house and if that was not possible that I would have to pay storage charges, b. I had to pay my service charge before my claim for reimbursement of rental charges could be dealt with, c. Mercedes has no idea when the part for fixing the car will be available and lastly that it was not Mercedes of Delray's responsibility but Mercedes Benz Inc's. Although MB Delray does an ok job servicing cars, they do not want to be bothered by a problem such as this. Not our responsibility - it is our head office.......I have had many phone conversations with MB Inc. to no avail. I suggested it would make financial sense for them to buy my car: "We will call you back". MB Delray: "Good idea but not our problem". In the meantime I do not have my car and have to keep renting poor substitutes. I was not even going to write a review as I figured it would be a waste of time anyway but I kept getting requests by MB Delray to please send in a review. So here it is.
Reinier Mesritz
Oct 9, 2022
5
I have been coming to the dealership for six years and I’ve always had great service and attention to any details needed. Recently, I brought the car in for an issue with the Bluetooth software and Shawn and his team were able to fix the problem with no issue. It was the second time I had to bring it in because of updates and I appreciate their willingness to figure it out to get it just right. They really go out of their way for the extra effort.
Adam Sage
Oct 9, 2022
5
Evon is amazing to work with! He takes the time to listen to what i need and always keeps in contact with me for updates. I appreciate his professionalism and courtesy.
Manuel Rose
Oct 7, 2022
5
I stopped by on a Saturday afternoon and wanted to buy one of the cars off the front line. We took it for a test drive and it drove great, however when we looked over the exterior of the car on the front and one side it was covered with little dark objects which you could not tell whether or not they were scratches until you peeled them off. There were hundreds of them. The salesman assured me it was from the grass being mowed when it was wet out, although they looked more like dirt. I asked how long it would take to do all the paperwork and get me out and he told me 2 hours. I was with my girlfriend who had just come in town that morning and had to leave again the next morning so i said i would come pick it up sunday afternoon and text first. That way she could drop me off on her way out of town and not have to spend two hours waiting Salesman explained he would be off next day and would have another salesman handle. We all three made contact via text and they sent me copies of the final figures and I agreed to text an hour before I came the next day. Which I did, but when I got there the salesman came pulling up in the car totally unwashed. I said you knew yesterday and I texted you an hour ago and the car is filthy. He says no problem we have hours of paperwork to do and they can wash it while we do that. I said you are out of your mind, I am not doing anything until I see the car perfectly clean and know it is dirt not nicks. The car was washed and it was perfect and I have had it a couple weeks and it is fine. I think management should have sales people trained. The car should have been washed after I left, or the next morning when I texted I was on my way, and put in one of there side garages which are basically empty but for their own personal cars. Everything else went fine but I was definitely upset by that.
Scott Thomson
Oct 7, 2022
5
I love my service advisor Evon Dawkins, he is always professional, efficient, courteous and polite. He is very customer focus and friendly, he puts my needs 1st and i really appreciate him. This is my 1st mercedes as a owner and i must say it has been a pleasure. I started with Joe Taylor, Who is just as awesome, and every visit after has been great. I actually live maybe less than 10 miles from north palm mercedes but i drive to the delray location because of the great service. Thank you for great work!
Mz. J
Oct 6, 2022
5
Backstory: Buying a car from out of state. So I started off in a rough position due to the simple logistics and not seeign the vehicle before i purchased it. Luckily I was able to utilize the superstar partnership of Hamseh and Joe of the sales Team. They helped me push this to the finish line and I am a very happy customer. What wonderful people to work with. Thanks again Hamseh and Joe for making this happen.
James Cobb
Oct 5, 2022
1
I should have listened to all the negative reviews but I wanted to give them the benefit of the doubt. I found a car I liked on the lot & when I called I spoke with Justin. He then helped me figure out trade in value of my car and payments, etc… it was all over the phone because I was going to have to drive over 4 hours to get there and I wanted to make sure everything was figured out before I came. It took a few days to get my financing information which I understood and was not upset about. The reason I am writing this review is because I was lied to and taken advantage of and I really don’t want anyone else to have to experience what I did today. It was very hard for me to make it down there today because I have a young baby who I had never left before and Justin knew that. He wouldn’t hold the car with a deposit till a later date so i felt pressured to go today. I woke up at 4am to get there, expecting this car to be in the condition I was told it was in. I specially asked Justin if there were scratches or anything wrong with the interior of the car. He said no. He said the leather is tight, there are no ring or finger scratches on the door panels, no scratches on the plastic or the leather. He said the car was in almost perfect condition. He sounded so genuine…so I drive over 4 hours down there to find out that could not have been further from the truth. Scratches all over the leather door panels. Deep wrinkles and dirt on the seats. Two big gashes on the glove box. The list goes on and on. When I walked in to tell them how disappointed I was and how I have been blatantly lied to, their response was, “well we were actually going to give you less for your trade-in as well.” So after $150 in gas (I have to use premium) and over 500 miles on my car that I’m trying to sell…I’m back home with nothing but a terrible taste in my mouth. Justin thought that if he could just get me down there, that there is no way I would drive 4 hours and not buy the car. The managers would not even come talk to me they were “busy on the phone.” No apology from management… They offered me a water bottle for my drive home. Absolutely disgusted by this situation. I highly advise to steer clear of this dealership, they do not care about their customers, just our money.
Shelby C
Oct 4, 2022
5
A great dealership with good customer service. I had the pleasure of working with Briana Maldonado to purchase my car. She made the process seamless and smooth. Overall, I am very happy with how everything went, especially being a process I normally dread.
Sarah Martinez
Oct 4, 2022
5
Pulled into the service department on April 18, at 3:55 pm with a flat rear right tire. Michael Vollrath service advisor was on it right away. Found a spike in the sidewall. Had me in and out within the hour with a new tire. Buy the tire protection plan. It’s well worth it. Thank you Michael for the great service.
Red Barron
Oct 4, 2022
5
I have confidence in Sean, my service advisor, regarding steering me in the right direction for all my service needs.
Suzanne Wright
Oct 4, 2022
1
I dropped off my car Sept. 20 for a problem with a humming noise in the rear speaker and the fron air foil would not retract. I called several times to get an update and never got an answer bock nor a call. Awful service. Picked the car up Sept. 29. Still broken.
Paul Hill
Oct 3, 2022
5
Drove in to MB when my trunk would not close. Johnathan took my car right in and fixed. Very professional and courteous. Thank you!!!
Larry Regan
Sep 30, 2022
5
Drove into MB when my trunk would not close. Johnathan took my car right in and fixed same day. He was very professional and courteous. Thank you!!
Larry Regan
Sep 30, 2022
1
I am extremely disappointed. I brought my car in there was absolutely nothing wrong with it. I drove it in myself. They give me back my car; the struts are broken. They deny any wrongdoing. Unbelievably bad experience!
Gitta Kocsis (Pro Resume Writers)
Sep 29, 2022
5
Our service A was so easy to set up and have done! Thank you Evon!
Carol Berman
Sep 28, 2022
5
They are always professional here. Top notch brand...top notch service! Very expensive but I know that they will get it right.!
James Buscemi
Sep 28, 2022
3
All dealers are so helpful when you are BUYING the car, yet struggle with post sales service and support. Estimated service durations are way off! I arrived at the estimated time and still waited over an hour for my car. Also communications are not consistent. I recently bought my car in for paint touch up. Customer service told me an appointment was required, yet when I spoke to the technician working on my car, they assured me that appointment for this are NOT needed.
andrea giantelli
Sep 27, 2022
5
Professional, cordial and courteous. They made my second purchase as easy as the first. Will be back for my third when the time comes ….
Tony v
Sep 27, 2022
1
(Zero Stars) Very disappointed in Mercedes-Benz. I thought Mercedes-Benz was better when servicing cars but they do a better job selling. Took my car for service B plus got other services per advisor. Then days later my car having break issues. Call advisor dropped off my car to get re checked. Advisor calls saying they made an "HONEST MISTAKE" gave wrong information, If me and my family would of had an accident Mercedes-Benz what where you going to say? Yet till this moment all I get is HONEST MISTAKE but no solution from any one. Maybe with this review someone will respond.
Ruby A
Sep 27, 2022
5
Mike did a great job and was honest about everything and a great personality 🤠
Michael Maggio
Sep 26, 2022
5
The service was impeccable! Stacy stayed in touch with us while parts were on order. We couldn't ask for anymore. Thank you.
Donald Mook
Sep 26, 2022
5
Always done perfect Very friendly
Laura Bellamy
Sep 26, 2022
5
Brought my GLE 53 in for an emergency service, it was very relieving that I could drop it off right away.. Stacie was assigned as my advisor and called the same day. She was very helpfull when dealing with warranty and to make sure that i’d have my vehicle as soon as possible, since my tires had to be ordered and there was no loaner available. Upon picking it up, I dropped off my C300 for an oil change and she found a recall that was done and ready by next day. Thanks to MB of Delray and especially to Stacie’s great customer service. I’ve bought a new vehicle there and had my both MB serviced there, I’d recommend anytime.
Rosa Navegantes
Sep 25, 2022
5
Took my car for service and they solved all the issues quickly, Shawn took care of me and kept me informed as progress was being done. I do recommend MBenz of Delray and Shawn.
Alejandro R Munoz Funes
Sep 25, 2022
5
We bought an electric car from them last week and the sales lady, Mardy and Allan in finance were knowledgeable. She called and said they were always available if any questions. We went in this week and Freddie was most helpful in getting information we needed. Very happy with our new electric car and the service.
Barbara Troy
Sep 24, 2022
5
David Rhy is an excellent service provider at Mercedes! He's personal and goes above and beyond with excellent communication. Thanks for taking great care of me and my car!
Tres Wilson
Sep 23, 2022
5
Service department extremely helpful and knowledgeable. Melissa goes above and beyond to make sure the job is done right.
Maria Stanziale
Sep 23, 2022
1
I would give this dealership minus five stars if I could. They do not deserve to carry the Mercedes Badge. Shady, underhanded, and deceptive. Stay away. Marty Guirlande, sales, and the manager, Joe Cardella should be terminated immediately by the owner or Mercedes Corporate. I have been a Mercedes owner for 45 years and have never been so mis-treated and lied to after taking my wired money (paid in full) Run away from this dealership. James R. Barra
Jim Barra
Sep 23, 2022
5
Great service, appreciate all the help.
nicholas brusca
Sep 22, 2022
5
I’ve always been a customer of Mercedes, and Tim just went above and beyond to make my car service a breeze, I really do appreciate your help
Tarik Horieh
Sep 22, 2022
5
very good service and very professional
Leonel Figueredo
Sep 22, 2022
5
Excellence in Every Way, With Concern Shown for My Issues With My Car. The Waiting Area Was Extremely Clean , and Comfortable, Which Helped Make My Service Experience An Excellent One!
R Richter
Sep 21, 2022
5
Excellent service and my adviser in Delray TIM is always a pleasure to work with. My appointment is scheduled, loaner is ready and service was done withinn2 hours and I was called. Excellent and professional all the way. TIM deserves a pay raise, promotion and all expense paid trip. Sincerely, Randi Fibus-Caster Mercedes owner since 2003
Randi Fibus-Caster
Sep 20, 2022
5
Purchased a new 2022 C300 Mercedes from Delray Autonation, They made it a pleasant experience.
Julian Rivera
Sep 20, 2022
5
Great service!!!
Luiz Felipe L Brito
Sep 19, 2022
5
Daniel Desmond was the absolute best! He is very responsive and answered every question I had. I wish I would have just started my car search with Mercedes Benz of Delray, it would have been way easier and faster! Nonetheless, I love my new car and had such a pleasant and fast experience purchasing it. Thank you Daniel and thank your Mercedes Benz of Delray!
Lexie
Sep 19, 2022
5
Very satisfied with the customer service at Mercedes-Benz of Delray. My agent, Benjamin Shatkun, was very patient, kind, and professional throughout the car purchase process. Would recommend going to this auto dealer for anyone interested in purchasing a Mercedes.
Camila Harasic
Sep 18, 2022
3
Diagnosis given for car was horrific as to not being worth repair. Repair would have been close to $16,000. Took car for second opinion to a German auto repair shop, and after 2 days of diagnosis, a sensor was replaced and total cost came out to $700. My car is working perfectly, as usual. Knock on wood.
Alberto Fuentes
Sep 18, 2022
2
Not impressed,I stopped in to buy a new GLE350,I went all around the lot looking and couldn’t locate them.So I decided to go inside and Not one sales person asked if I needed help,maybe it’s because I drove in a $65,000 truck and maybe they think I’m a hick.Well you blew it,there’s other dealers that will take my money,you could have sold one today had you showed interest.
Kevin Weaver
Sep 17, 2022
1
Service department- as a rule, don’t expect a loaner car for 3 weeks out! I had an emergency with tire pressure, came in and wasted 4 hours of my Saturday only to be told nothing was wrong and tire was fine. A week and a half later low pressure light comes on, tire super low on i95. I leave work to rush it back to service and forced to leave it there and rent a car for myself. They can’t look at it same day, all next day I’m calling and leaving messages about the car, don’t get a call back until 4:30pm telling me nobody has even checked it yet. I’m only told about a leak in the tire and it needs to be replaced halfway through day 3. You have incompetence everywhere. A person brings a car in that had to have tire filled up twice in one week and tell them nothing is wrong with the tire- SLOPPY and careless. Nobody checked it properly in the first place. This is one of 4 separate service visits that carry the same theme for me but infuriating enough to post. Great car, sloppy, unprofessional dealership. Get yourself an Audi or find a different Mercedes dealership. I’ll be doing repairs somewhere else. I can settle for sloppy work and no loaners at the corner mechanic where at least I don’t have to pay Mercedes service department size fees.
Dmitry Polur
Sep 17, 2022
5
Very professional and courteous service department
Anthony Carnemolla (AC)
Sep 16, 2022
5
Hamseh was amazing. She went above and beyond to make sure my car was ready, clean and gave me all the necessary instructions. She was patient, kind, courteous, knowledgeable. What an asset.
Sylvia Toscano
Sep 16, 2022
5
Very efficient. B1 service done while I waited. Out in less than 2 hours. All checks seemed to be done. Video sent to me later.
Brian Berkowitz
Sep 15, 2022
5
I have to say that I’m not the biggest fan of autonation dealerships. I find that autonation dealerships will not have the time for you if your just an Mercedes-Benz customer not a - autonation customer! In the sales department! Service so far has been good. With that said , Joseph Taylor who is a Mercedes-Benz of delray sales associate will take his time and help you on every aspect of your purchase. Besides just selling you a car, he is extremely knowledgeable on all aspect! He is like a walking Mercedes-Benz Encyclopedia. Trust me, by all means I’m not an easiest customer though that man does have the patients of a saint! I’m so extremely great for all the hard work that he had accomplished today for me!
Aurelio Ventrella Jr
Sep 15, 2022
5
Great experience purchasing a preowned Mercedes last week. The team at Mercedes Benz of Delray is awesome. They helped me with every step along the way and made it a quick and painless process. They’ve gone above and beyond to make sure I’m satisfied even after buying the car. Definitely would recommend Mercedes Benz of Delray to anyone. 10/10
Jeff Radka
Sep 14, 2022
5
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Dokambo James
Sep 14, 2022
5
My entire experience with Mercedes-Benz of Delray was terrific from start to finish. Ron Miller responded immediately to my initial request for information on a vehicle that I was interested in. He sent me a full breakdown of the estimated out the door cost and suggested that I place a fully refundable deposit to hold the vehicle until I had a chance to see and drive it. Everything was transparent with no pressure. And when we went up to see and drive the vehicle and hopefully complete the purchase it was likewise easy and no pressure. When we went in to see Allan Oliveira in financial services I said to myself, "here comes the pressure and hard sell on extended warranty, etc." Well, there was no hard sell or pressure... just the facts, clearly explained. I was able to decide for myself what extras were valuable to me. Ron and Allan have both since followed up to see if I had any questions or concerns and to make sure that I was completely satisfied. It was a bit of a drive from Davie but WELL worth it. When I am ready for my next car I will definitely go back to Mercedes-Benz of Delray!
Kerry W
Sep 13, 2022
5
Excellent service. Prompt, courteous and car came up impeccable. Thank you Evon Dawkins for taking care of my car
Donald Nelson
Sep 13, 2022
5
Stacey was extremely helpful in getting my car back as soon as possible. Very friendly service department. No complaints with the repairs
Peter Warheit
Sep 13, 2022
5
Helpful and great service.
Barbara Best
Sep 12, 2022
5
I feel very well cared for when working with David Rhy
Judith Litwin
Sep 11, 2022
5
Maintenance time with a loaner makes things go smoothly.
Gail Light
Sep 11, 2022
5
Inspite of missing a few documents from their closing department that took two weeks to finally get to me, it was a pleasure working with my salesperson, Kamryn, when purchasing my latest Mercedes Certified Pre-Owned vehicle! She was exceptional both during and after the sale and I highly recommend her as well as this dealership!
Nancy
Sep 7, 2022
5
From first step in to this dealership the whole experience was a pleasure friendly and knowledgeable stuff offered information on any vehicle and offer test drive. There was no pushing on anything and the buying process was super simple. I am very satisfied will return there and recommend to anyone. Have only two suggestions please upgrade your card reader to allow wireless payment. Additionally I would appreciate to know sooner about services cost, not able get them individually as they cam with packages what I was not aware of?. Other then that I am satisfied 5 stars overall ?
Kc Just
Sep 5, 2022
5
Best place , nice customer service . Planing to buy one more car .
Lana Cumakova
Sep 3, 2022
5
The best dealership I’ve ever dealt with! Michael Luciano is a professional in all aspects there on your sales team. From my inquiry about the car to me closing the deal and buying it, it was a pleasure. Allan in the finance group completed the paperwork flawlessly and was also a pleasure to work with! Great dealership and amazing team!!
Mike Gerrard
Aug 31, 2022
5
Car was serviced and deliverted in the time promised
Tracey Barrant
Aug 27, 2022
5
From the onset, I found the premises and staff both inviting and very cordial. My service advisor, Kevin Suarez was prepared and ready to expedite the repair service we had come for. He also kept me informed without me having to ask.
Ken Alinauskas
Aug 27, 2022
4
The only negative comment is that their phone system is poor and it takes a long time until someone answers the calls
Doron Laks
Aug 27, 2022
5
Awesome experience by professional staff and timely responses
Kiran Kumar Tumbalam
Aug 26, 2022
5
Service department always a pleasure to work with.
Carol Jennings
Aug 26, 2022
5
I purchased my car easy. Signed the paperwork and out the door. Couldn’t have been any better. Larry is great have a nice day.
Lacey Mevorah
Aug 22, 2022
5
Great service from entering the facility to leaving
Alan Smith
Aug 22, 2022
5
Son geniales los mejores y el mejor de los vendedores David Gold los recomiendo
Mariana Rodegro
Aug 20, 2022
5
Yesterday I purchased a car with the help of Mike Luciano at the dealership. I have to say, Mike was the most professional car salesman I've ever had the pleasure to meet and buy a car from. The entire process, from my initial call asking about the car, to taking delivery of it, was a pleasure! My car was ready at the time promised and the time to complete the paperwork with Allan Oliveira was a breeze and completed quickly. I highly recommend this dealership based upon my experience and I'm sure you'll enjoy it as well. Thanks Mike and Allan for doing such a great job!
Mike Gerrard
Aug 18, 2022
5
The services department. Shawn is the best.
Thao Sands
Aug 17, 2022
5
The manager was the one who did finally solve the problem. He is so smart and worked hard to get it done.
Cathleen Murphy
Aug 15, 2022
5
Relaxing buying process. Most of the requests made were fulfilled. Salesman made this purchase a satisfying process.
Valentin Adia
Aug 15, 2022
5
Delray Mercedes every time is best. But they must fix sales and delivery time. To long.
Serkan Eren
Aug 14, 2022
5
experience was good i bought my leased vehicle and found all people involved were efficient and able to answers my questions
Sheilah Harrow
Aug 12, 2022
5
Friendly staffall around Joseph, my Salesperson went above and beyond to give me a great deal
Bernard Buxton Tetteh
Aug 12, 2022
5
Very welcoming, professional and fast service.
Sasenka Martic
Aug 11, 2022
5
Tim did a super job on follow-up and a timely job well ✔ done.
Johnsimon
Aug 11, 2022
5
Great experience at Mercedes Delray Beach. Evon was terrific and made me feel as if I was a valuable customer. He was very friendly and courteous. I’ll definitely be back!!!
Helaine Fenton
Aug 9, 2022
5
The process of having my car serviced at Mercedes Benz of Delray was extremely easy and the personnel were as nice as could be.
Stacie Bianchi
Aug 4, 2022
5
Fast, courteous, professional service. None better for your Mercedes-Benz.
Michael T. D'Ambra
Aug 4, 2022
5
I was impressed by the people the showroom and specifically by Camryn the young lady that sold me the car
Germana Biele
Aug 4, 2022
5
Service was a breeze…price quoted was fine, but when I paid for it I was pleasantly surprised because it was actually much less than the quote. I had transportation home and back to pick up my car. Service advisors were really helpful.
Roberta C
Aug 3, 2022
5
Very pleasant experience, helpful people, classy service and great follow up, I had the best service at any car dealership in my whole life, everything seemed easy and straightforward, makes you wonder why all the others are so lousy.
Pierre N
Aug 3, 2022
5
If possible, I would suggest another dealership. No one answers the phone, no one calls you back, the team is not at all solution driven. I assume they just want you to buy a new car rather than fix the car you have. BTW...2017 with 20Kmiles...sad.
Deena Bettencourt
Aug 1, 2022
1
Completely incapable Of pulling off basic customer service skills. Always the same never changing.
Lisa Mckeon
Jul 31, 2022
5
It?s a no nonsense place - your in and out and that?s what I like - if you have any questions about a car they have the answer - what more could you ask for.
Kenneth Gentile
Jul 30, 2022
5
I gave my dealership tires to put on my car. They did a perfect job and also did a four wheel alignment.
Henry Mentle
Jul 30, 2022
1
Completely incapable Of pulling off basic customer service skills. Always the same never changing.
Lisa McKeon
Jul 29, 2022
4
To change a AC compressor for a vehicle with 17000 miles its not very normal
Claude Ganem
Jul 28, 2022
5
Very helpful people at every turn😳 Mike made buying my new SUV so pleasant. He tutored me on all of the new controls on the dashboard, doors locks and so on😁 This car has so many more cool things than my last Mercedes. The test drive was so awesome and convinced me that this is the car for me.
Marsha Schuler Shirey
Jul 27, 2022
1
I have a couple of Mercedes Cars and due to high cost of Annual Cost of Service, I purchase 3 Year Service Contract for each. Last one was $2538 for one vehicle. All I can see that has been done during these 3 annual appointments are wiper change, fluid check and oil change. Doesn't seem worth the $$. On Service last week I didn't even get an invoice letting me what was completed during the appointment. (they usually email it to me and that's why I didn't ask prior to leaving) Would suggest using a Qualified Luxury Car Shop and not the Dealership. High Price for Oil Change and fluid check.
James Viets
Jul 27, 2022
5
I have been going to this dealership for about four years for my car?s annual service. I think they are excellent. The scheduling is easy and the scheduler considers if my service rep is available and arranges for a loaner car. As soon as I arrive there is someone who takes me inside to either wait for my service rep or takes me right to him. My service rep is Jonathon Vargas and he has always given me excellent service. I never have to wait more than 5 minutes for him. I do get the earliest appointment. After noting my concerns, he takes me to the car loaner department and that process is very fast. The first time I got a loaner car, I needed my insurance information, but since then, I don?t since my insurance stayed the same and everything is in the system. But even the first time the process was fast. The loaner car is free. My car is a 2013 GLK 350 and the car still feels like new since I do have it checked annually and have the dealer proactively repair any issues that they see.
AA
Jul 27, 2022
5
When you arrive to Mercedes Benz, you are treated as royalty. Their customer service is excellent. If there is an issue with the car, they really resolve it to your satisfaction. Their mechanics are superb in knowledge and technical skills. I would not trust the maintenance and repair of my Mercedes just to anybody, but the technical team at Mercedes Benz.
Fernando Cevallos
Jul 24, 2022
5
I received exceptional service when trading in my 750I BMW for my Mercedes. I’m very happy with my new Mercedes! Michael, my outstanding salesman, was very patient in helping me select my new vehicle. He made the whole process easy & stress free. This is the 2nd Mercedes I’ve purchased from this dealership and I would definitely recommend Mercedes-Benz of Delray and Michael to my friends & family.
Donna Savage
Jul 22, 2022
5
Great job will only come to this location I tryed the coral spring location and would never ever go there again
Laura Bellamy
Jul 22, 2022
5
Customers Service is always excellent! David Ray always take care of my car maintenance and he is really the Best
Brigitte Schober
Jul 22, 2022
5
Shawn Parton is a great advisor! Honest and thorough!
Cindy Coleman
Jul 21, 2022
5
I had a pleasant experience buying another vehicle from Mercedes of Delray. I find the sales staff courteous and professional. Looking forward to the next Mercedes I will get from them. Thank you Daniel Desmond.
Nick Snyder
Jul 20, 2022
5
The sales team was informative and innovative regarding working within our budget.
Tony N
Jul 20, 2022
5
Great customer service wonderful service rep. Thanks
Larry Zimmerman
Jul 20, 2022
5
The team is very professional. I truly enjoyed dealing with Evon. He tries to follow up with you to see if you are satisfied with the work. The team that my car went to made sure to communicate to the writer all that needs to be done with the car. An area of improvement would be if the company has more loaner cars. Mercedes Benz of Delray is a great team.
Dwight Berry
Jul 19, 2022
5
Service sept is fantastic, specifically Shawn and Roger Baldwin. Truly concerned about their customers
Andrea Blumberg
Jul 16, 2022
4
Had to wait 30 minutes after arriving to see a service writer. Was told the replacement of an SBC unit would take up to a week. Was delighted to receive a call the next day saying my car would ready the following morning.
Bradley Rainin
Jul 15, 2022
5
I was at Service A, with Mercedes-Benz of Delray, my technician Shawn was amazing! He was so kind, and welcoming. The service center itself, is a bit old, however the personnel compensated for that greatly! It’s a wonderful place and has again, amazing service. My wheels were polished, and cleaned up, the exterior was also washed and dried. I definitely recommend coming to Mercedes-Benz of Delray!
Helen Tina
Jul 14, 2022
5
Sean is an amazing service advisor. Been coming here for 2 years and every time was exceptional. When I trade in I will be returning to Mercedes Benz of Delray
Sonny
Jul 13, 2022
5
Not only the service team wad great, but a few days ( on a Sunday) went to get the battery of my key changed, and I was very pleased to see how helpful the sale staff was.Mardy especially went above and beyond to find me a battery since the service department was closed.
Michelle Carnes
Jul 13, 2022
5
My Mercedes recently needed a major repair. Evon at Mercedes of Delray put me in a loaner vehicle and kept in touch with me throughout the long process. My vehicle was completely repaired and it was an easy process thanks to Evon.
Cathleen O Rose
Jul 13, 2022
5
I loathe the car process. It’s always stresssful with unscrupulous sales teams, not this time. This is an exceptional dealership with phenomenal customer service. Freddy York is a gem. He made the process seamless. He worked so hard, even on his days off, to help me find the best car for me. He really went above and beyond. It’s so refreshing to receive such stellar service, and is quite an anomaly these days. Thank you Freddy and thanks MB of Delray. Customer for life.
Lisa Stoch
Jul 11, 2022
5
Service person was professional and courteous. Facility was nice. Overall good experience!!
Joseph Arthur
Jul 10, 2022
5
Kelvin not only saved me money but his attention to detail, car knowledge and quality of service was exceptional. I will not bring my car anywhere else!
Susan Schneider
Jul 9, 2022
5
Just bought a 2021 S580. This was a very pleasant experience with Daniel Desmond, a very knowledgeable salesperson. The next day, Daniel spent a considerable amount of time demonstrating and teaching us about the car's extensive technology package and its user interface.
Mark Horbal
Jul 9, 2022
5
Johnathan Vargas was most helpful and courteous as usual. The service was on point and I?m extremely happy with the outcome
Anthony Cani
Jul 9, 2022
5
Kelvin Martinez is an exceptional service advisor. I recommend him highly. He goes the extra distance and explains everything clearly. Very pleased overall with the service at Mercedes Benz Delray Beach. Would not go anywhere else for my Mercedes service.
Ian Cooney
Jul 7, 2022
5
Stacey Was very professional the car and repairs were on time I give it a five star rating. Stacey was courteous and very informative I will certainly bring my both of my Mercedes to your dealership for future repairs and maintenance
Robert Haupt
Jul 2, 2022
5
The process to buy my car was easy. The sale associate was very nice and friendly.
Marc Seide
Jul 2, 2022
5
all persons courteous and helpful in resolving my repair problem
Kermit Marcus
Jul 2, 2022
5
Excellent accommodating professional and attentive in all aspects of sale from Ben . Also from Russell in finance and I was very pleased with the whole process of my new car purchase . I love my new car. Excellent product .Store is clean and inviting . Darren is a great representative of great management.
Dyan Inc
Jun 30, 2022
5
My service rep, Stacey, is a pleasure to work with. The car was returned to me clean and by the time promised. Stacy provided me with an honest assessment of what other repairs might be required in the near or not so near future.
JP JP
Jun 29, 2022
5
I was able to schedule my service appointment the first thing in the morning. I was in and out in a reasonable amount of time. Shawn Parton, the Service Advisor was great. He explained what was needed and what was completed. They service tech videoed the car and tire tread check. The car was washed and vacuumed and returned clean. I have always had great service at Mercedes of Delray.
Fred Glass
Jun 29, 2022
5
Everyone was outstanding. Carl and his team at the Collision center are top notch.
Chris Pohanka
Jun 28, 2022
5
The service team at Mercedes Benz of Del Ray are always friendly and explain everything to me. Great people.
Jason Wright
Jun 26, 2022
5
Very good. Fast and efficient. Very nice service manager
Joan Pittel
Jun 25, 2022
4
Experience was satisfactory. Nothing more to say. That's all
Alan Kercher
Jun 17, 2022
5
Calvin service advisor was very professional. Star rating 10. Nice and clean .
Denise Kinard Crosby
Jun 13, 2022
5
I found Jonathan handled the paperwork and that he arranged the loaner car delivered to me quickly. It was done very professionally.
Stephanie Kane
Jun 13, 2022
5
It could not have been better. Great service, professional all the way and most important timely as promised.
Howard Saperstein
Jun 12, 2022
4
Removed leaves in ac blower. It was a time consuming job. When finished, the service advisor told me MB wouldn?t cover it because I must?ve parked under a tree, but he would take care of it anyway. Isn?t that a design defect? Very strange!!
Marc Bressman
Jun 11, 2022
5
salesman,larry was very professional and friendly.
Larry Janca
Jun 10, 2022
5
Everybody there is professional and courteous
Frank Butto
Jun 10, 2022
5
David is very nice and helpful. He did inspect other things for your car safety besides what recall needed. Great service.
Mattanee Sirichote
Jun 10, 2022
5
Nice people, beautiful place
Shohreh Malek
Jun 6, 2022
5
Eric Moreno was terrific knew what he is doing Very accommodating
Robert David
Jun 3, 2022
5
Jonathan provided a quick turn around time for my car service.
Michael Garcia
Jun 3, 2022
5
Outstanding sales (David Gold) and customer service experience.
Michael Schiffman
Jun 3, 2022
5
Great experience. Louis Green was my contact person. He was extremely knowledgeable, pleasant, and a pleasure to deal with. They delivered as promised. Finance department handled everything perfectly. Highly recommend buying your car from this dealership
Peter Warheit
Jun 1, 2022
5
Always good service. Great staff and facilities.
Anne Vegso
May 30, 2022
5
Excellent service, on time, always as promised. Evon Dawkins, my service advisor, is an outstanding communicator.
Jim Bodenheimer
May 28, 2022
5
Service department is punctual, professional helped lower the total service cost through MB offered incentives for tires, alignment and customer loyalty. The technician identified and corrected quickly and I was provided transportation to my office and picked up the car when it was done on time.
Kevin O''Keefe
May 28, 2022
5
Great Service Eric. Thank You
Tanesha Nicole
May 27, 2022
5
Great service, timely response to problem and most importantly, problem resolved. Car was delivered when promised, repair explained and car was eased and clean. I recommend them to all MB owners.
Alan E Smith
May 27, 2022
5
Stacy Grell is the main reason i continue to go to Auto Nation to have my S550 and GLE 350 serviced She is a terrific service rep.
George Margaret Frasciello
May 27, 2022
5
Everyone at the dealership is very courteous & professional. Vehicle serviced in good time. Knowledgeable, all questions answered.
Kenneth Mccoy
May 26, 2022
5
My service advisor was very helpful and efficient!
Marcia Zambelli
May 25, 2022
5
This is my 4th C300 that I purchased from Joe Taylor at MB Delray… Joe is excellent at his job, always making sure that I am totally happy with my new car. Highly recommend !
Susie Nelkin Meadow
May 24, 2022
5
Very good costumer service, I buy a suv, everything was so easy, very friendly, the sale representative and the financial guy very nice, 100 start for both
Giovanna Huaman
May 24, 2022
5
My recent visit to Delray Mercedes service department was extremely pleasant, professional, and efficient. Melissa was extremely courteous and helpful. I could not ask for a better experience. Richard
Richard Kleiman
May 23, 2022
5
Great service Just moved to FL Service advisor Mike was great
Clive Kaplan
May 23, 2022
5
Stress free! Everything was perfect. My advisor is the best! J. Vargas
Karen Schefter
May 22, 2022
5
Simple smooth process to purchase my car off lease. Larry Streng, at Mercedes-Benz of Delray Beach, clearly understood my needs to finance the purchase. He was very pleasant, knowledgeable, and assisted me to complete all details efficiently. I will be returning to MB of DB when I am ready to lease a new vehicle.
Karen Ganz
May 22, 2022
5
The Service Adviser that I dealt with was excellent and he kept me informed of what was going on with my auto at all times and he went over and beyond
Paul Paul Shrager
May 21, 2022
5
Service at my dealership is excellent. My service advisor, Shawn Parton, is unbelievable, it?s on the ball, and gets the job done. He?s a great asset to the dealership. Mr. Green, also an asset, is a cracker Jack when it comes to educating customers on automobiles? And sealing the deal.
Concetta Anastasi
May 21, 2022
5
Excellent service and repair. And less money than another repair shop
BARBARA Penn
May 21, 2022
5
Incredible experience at this dealership thanks to Ben Shatkun. He was no nonsense and straight up. The way it should be! Thanks for your help Ben. Will only buy from Ben on my next cars!
Zachary Hafft
May 19, 2022
4
When my car was returned it was not clean,according to my bill.
Jose Amengual
May 17, 2022
5
Johnathan Vargas was easy to work with and solved my problems
Norman Vincoff
May 15, 2022
5
Had a nail in my tire so I needed a new one. Melissa took good care of me and found the last tire in stock. And I had transportation home and back to dealership which was convenient. She is one of the good ones!!!
Lynn Baltimore
May 14, 2022
4
Good service but extremely expensive. Over $200 an hour for labor is way too much for a simple service visit.
John Bulfin
May 12, 2022
5
very helpful and very kind it is also worth driving far to the location. Delray Beach is the BEST
Daniela Meissnest
May 11, 2022
5
This is the email I sent to Dave Gold, the sales rep at the dealership. Hi Dave - Again, I want to thank you for the most easiest and pleasant time at the dealership. I wasn’t really expecting the level of service provided and that in itself made my decision very easy. As for the car. I love it and very happy about my decision.
Andrew Cotterell
May 6, 2022
5
Jonathan Vargas has been my service advisor since I purchased my car. He is a stand up person: always answered my emails, scheduled my appts. There is a dealership closer to me but I go to Delray because of Jonathan
Arthur Reis
May 6, 2022
5
Great Customer service .Awesome team .Mercedes Benz of Delray or nothing else .My wife and I enjoy our trip to this place for repair or oil change .My awesome advisor Kevin and the entire team treat us like family .Keep up the good work guys
Makensonn Dorce
May 5, 2022
5
We went in to look. Came out with 2 new cars. Our consultant Mardy was honest, factual, and very easy to work with. Also extremely patient. Russell in finance was also very good at explaining everything we needed to know.
Harriet Gillett
May 5, 2022
5
Excellent customer service
Gregory Van Brunt
May 4, 2022
4
I had to leave my vehicle and return to Connecticut due to extended back order on parts. I was very satisfied with how Delray Me/Be handled the car storage and repair, coordinated with me long distance, and kept me informed on my vehicles status.
Paul Mcmahon
May 4, 2022
5
While I realize everyone is busy, I had to walk into the service area and stop someone to ask for rep so I could pick up my car. No greeters in the driveway when I arrived.
Lo
May 3, 2022
4
Pleasantly surprised, nice people , car wash broken not good
Robert Levine
May 2, 2022
5
I was pleased with the service provided and will continue to come back
Barbara Mahoney
May 2, 2022
5
The BEST service I've ever had! Shawn is amazing. The staff there are the best, nice, helpful and always in a good mood. Beyond the best in town!
Amanda Bartell
May 1, 2022
5
They always do a great job for us!! Highly recommend them.
Bryan Rice
Apr 30, 2022
4
Great customer service. Excellent representative. Very Professional.
Dinah Creatore
Apr 28, 2022
5
In for a routine annual service, but service was beyond what I anticipated. Service manager, Timothy, managed the process in a professional way. Intake took only a few minutes. Estimated service time was on the money. Waiting area was comfortable and work tables were available. Car was serviced in the estimated time-frame and retrieved by the service manager: hands on, communicative, reliable. Based on this and past experience, highly recommend.
Rich F.
Apr 27, 2022
5
My service advisor Evon Dawkins is 5 stars all by himself. He is always pleasant and very efficient, i really appreciate his kindness.
Kimberly Jackson
Apr 27, 2022
5
My service advisor Evon Dawkins is 5 stars all by himself. He is always pleasant and very efficient, i really appreciate his kindness.
Kim Jackson
Apr 25, 2022
4
Everything was great except the price was higher than everywhere else
Randy Tedder
Apr 24, 2022
5
My service advisor is knowledgeable and very responsive.
Gerald Czarnecki
Apr 24, 2022
4
I had an overall Excellent experience!From the first phone call,and all the way to end.
Michael Hahn
Apr 23, 2022
5
I waited for my service job to be completed..comfortable chairs, coffee machine and television were all available. My service took a little over 2 hours, which I knew?done on time.
Joanne Hayes
Apr 23, 2022
5
The team at Mercedes Benz of Delray is always so responsive to my car needs. They are poised and professional at all times. They were able to accurately diagnose and repair my vehicle very quickly. I was able to meet their general manager, who is also exceptional and ensured I had the best experience possible
Kristal Wolfe
Apr 20, 2022
5
I was at MB of Delray for a recall on the software of my car. The recall went smoothly and was on time. I asked the service advisor to have my car washed and it was not washed. I also asked him to help me figure out how to work parking assistance and he was of marginal help. I will most likely go back there for service as they are conveniently located to where I live.
Elliot Ess
Apr 20, 2022
5
I liked my overall experience, Kamryn Dodds & Allan are the best at doing business with. Will recommend anyone to purchase their next dream car here?
Revanth Kumar Boda
Apr 20, 2022
5
Excellent sales support!. The whole sales process very good and complete.
Ig Webservices Llc
Apr 18, 2022
5
Reached out to my service advisor Shawn. He actually picked up his phone, told him I had a flat tire, He checked To see if the tire was in stock. Lucky for me it was, he advised me to come over right away and he would have it installed. It doesn?t get any better dealing With a pro, my service advisor Shawn.??????????
Ronald Scherr
Apr 14, 2022
5
This was an outstanding service experience, particularly because of my service manager Michael Wolrath. Michael is extremely knowledgeable, helped me understand every issue we were dealing with, and led me through the process thoroughly and positively every step of the way.
Susan Levine
Apr 12, 2022
5
All very good Staff are pleasant ath location is ultra clean
Seymour Freeman
Apr 10, 2022
5
Overall great service! They were quick and efficient in getting yiu in and out . The work was done in a timely manner . Grt my car back washed and clean appreciated thst very much . They accommodate me eith my appointment time.
Kyle Gelin
Apr 9, 2022
5
Had a nail puncture in my tire. Tire replacement was completed in several hours. Great service!
Quincy White
Apr 6, 2022
1
I didn't know exactly what encompassed the service I needed to do. I believed that I would be informed about everything that was done on the car and more than that, I believed that they would take care of all the details. To my surprise when I arrived to pick up the car at the end of the day, there was no one who could explain what was done to the car, let alone where it was. After a while they managed to find the car and believe me, they delivered the car to me dirty inside, they cleaned the outside very superficially and I could see that the details I raised earlier in the day were not done. Terrible service. I do not recommend.
Michelle França
Apr 6, 2022
5
Service advisor Tim was knowledgeable, thoughtful and helpful.
Sheldon
Apr 6, 2022
5
Larry was super helpful throughout the car buying process.
I''Eshia Norfus
Apr 6, 2022
5
It was a good experience. The car did have two small areas of damage/touch up paint on the bumper that we noticed on final inspection that salesperson was not aware of but he would not adjust price at all even though it ?was new?. That?s the only complaint.
D Hanson
Apr 6, 2022
5
Everything went smoothly. My coordinator, Eric Moreno was excellent!
Sandy Luber
Apr 5, 2022
5
I worked with Hamsa Masri at Mercedes of Delray and she was terrific! From the first day I walked into the dealership until picking up my car four months later, Hamsa was always extremely attentive and very knowledgeable about the different vehicles I was considering. She ultimately helped me settle on the perfect car that checked all of my boxes, sat with me while I selected all of the options, and was patient with me after I changed some of the options a couple weeks later. The car ended up being delivered a month ahead of schedule and I am thrilled with the outcome...I owe it all to Hamsa! I strongly recommend working with her if you are in the market for a new Mercedes.
Michael Heller
Apr 5, 2022
5
Great customer attention. Best of any dealer I?ve been involved with.
William Sterns
Apr 5, 2022
5
Excellent , profesional and Freindly staff??????..
Zovig Bedoyan
Apr 3, 2022
1
I have a service advisor who I really like but she is away for personal reasons so they just assigned me to this other service person who is so extremely inexperienced and so non-interested and absolutely was a non-responsive person. I had to call him 3 or 4 times to get an update on my car. It is almost impossible to get through Mercedes phone system.. just so bad and so inefficient. They need major communication improvement.
Rhoda Berke
Apr 3, 2022
5
Not only was I out faster than expected, but my car felt like a new car. So clean. I assume the repairs will last
Eileen Gottsegen
Apr 3, 2022
5
I have purchased two cars from this dealership and have had both them only serviced here. Timothy, Shawn, David and the whole service team are always lovely and fair. Even when they are busy they show they care. I was having a pretty rough day (not anything to do with my car last being serviced) and Tim took the time to ask me if I was ok, as responsive and fair.
Christina Gray-Rigg
Apr 3, 2022
5
excellent service, very concerned about customers and most importantly a wonderful service to the vehicle, meets 100% with expectations
Cesar Obreque
Mar 31, 2022
5
From the first moment we entered the dealership, I knew immediately that I was going to buy my car there. The attention of everyone who works there, but especially that of Carlos, was what determined the purchase. The most honest and warm person that could have touched us!! It was a spectacular shopping experience from start to finish. Without a doubt, I will never buy another vehicle again if it is not in the Mercedes Benz of Delray!
Maria Cicalone
Mar 31, 2022
5
Great service, the buying process was very easy. I will recommend. Will be returning.
Jessica Quinones Deechegaray
Mar 27, 2022
5
The overall experience at the Mercedes del ray could have not been better My salesman Bryan was incredible
Kevin Taxin
Mar 24, 2022
5
Very nice and helpful. They took me right away the following day I ask for schedule
Verzhel Cruz
Mar 19, 2022
5
It was great having Kevin walk me through my first Sprinter service. He was very helpful explaining everything and set my expectations accordingly. Such a great guy.
Mike
Mar 19, 2022
5
My sales person, Hamsa Masri is extremely friendly and very knowledgeable. Hamsa is very efficient. She answered all of our questions completely. Hamsa made the sale very easy. She explained all of the technology in the car and how to use and adjust everything. You need more sales people like her!
Anthony Simeone
Mar 18, 2022
5
Fast and efficient. 2009 recall for sunroof. It was handled professionally fast and perfect.
Alex Steiner
Mar 18, 2022
5
I would always dread when it was time to get a new car because I had such bad experiences with car salesmen. But I was pleasantly surprised this time. Everything went smoothly. The car was delivered on time and was exactly what I had ordered. There were no last minute problems with my trade-in and the two sales people I dealt with were pleasant to deal with. There is nothing else to be said.
Bruce Blatt
Mar 17, 2022
5
Bryan in sprinter sales handled my purchase just perfect.
4x4 Sprinter
Mar 16, 2022
5
Bryan in the sprinter sales department handled my sale just perfect. He delivered everything he said he would. I look forward to purchasing again from him 😀
Edwyn Pyron
Mar 14, 2022
5
Kamryn, Darren and Alan made my transaction a true pleasure from start to finish!! highly recommend!!
Nanci Stern
Mar 12, 2022
5
Great service & on time Service agent was great ??,
Liora Weinstin
Mar 12, 2022
5
I had my car in service, David Rhy made for a very pleasant experience, thank you
Dumitru Ungureanu
Mar 9, 2022
5
Wonderful service advisor - very helpful and supportive and resolved problem immediately! Eric ! Do not go to Mercedes West Palm Palm Beach . rude, do not follow up at all , keep you waiting for service appointments , then tell you they do not have parts ! not friendly - do not return calls
Laura Vitale
Mar 9, 2022
5
Service person was professional, courteous, and thorough! Resolved the problem at a reasonable price.
Joseph Arthur
Mar 8, 2022
5
Evon in the Service Department is really great. Always follows up and makes sure everything is done. Also, Mike Minnocchio in sales is excellent!!! Very fair and knowledgeable.
Carin Henderson
Mar 6, 2022
5
Now I understand why so many of my friends choose to own and drive a Mercedes-Benz. Courteous, Knowledge, and Kind! I would and have recommended Delray M-B.....and I bought the car from a Porsche Dealer.
Paul Singer
Mar 6, 2022
5
Service at Delray Mercedes is fantastic. I usu. have a loaner but waited this time... Shaun my Service rep. is amazing. He always goes over and above to make sure we are serviced and happy, I would absolutely recommend this dealership.
Kelly Passeroff
Mar 6, 2022
5
Tim our service advisor made sure our scheduled repairs were on-time and on-budget. Unlike the other dealerships I called - Mercedes of Del Ray was the only honest dealership not using Covid as an excuse to increase the scheduled repair price. I was quoted almost double the price from the other surrounding Mercedes? Dealers.
Michael From Boca Raton
Mar 5, 2022
4
I scheduled my 2013 Winnebago View (Sprinter chassis) in after engine and DEF lights came on. I drove an extra 20 miles to this facility upon a member recommendation from the View/Navion group I belong to on Facebook. I was not disappointed. The problem was due to a recall issue. They not only did the recall work on that issue, but identified yet another recall issue and proactively completed the work on that as well. Both items were very expensive recall repairs and they appear to have been done correctly, as my vehicle is running great. I also had them change the oil. The only improvement area I have is that I would have appreciated an update on the progress on the repairs and a call when they were completed. To be fair, I DID inform them that I was not in a rush to have the vehicle back but it would have been nice to have a check-in and ready for pick-up reminder. MB of Delray will be my repair shop from now on!
Gail Huhtamaki
Mar 5, 2022
5
Got the oil changed, scheduler said tomorrow on phone but made appointment for the next day. Dealership accommodated us easily.
Bill Van
Mar 4, 2022
5
I scheduled my 2013 Winnebago View (Sprinter chassis) in after engine and DEF lights came on. I drove an extra 20 miles to this facility upon a member recommendation from the View/Navion group I belong to on Facebook. I was not disappointed. The problem was due to a recall issue. They not only did the recall work on that issue, but identified yet another recall issue and proactively completed the work on that as well. Both items were very expensive recall repairs and they appear to have been done correctly, as my vehicle is running great. I also had them change the oil. The only improvement area I have is that I would have appreciated an update on the progress on the repairs and a call when they were completed. To be fair, I DID inform them that I was not in a rush to have the vehicle back but it would have been nice to have a check-in and ready for pick-up reminder. MB of Delray will be my repair shop from now on!
Gail Huhtamaki
Mar 3, 2022
5
I didn't have an appointment and took me in and replaced 2 tires in under 2 hrs, as Kelvan my customer service rep said it would be
Cathy Boudart
Mar 3, 2022
5
Kelvin Martinez does a great job for me at EVERY Service visit. He knows the product and most importantly, he knows how to value a Customer relationship.
Jay Brichke
Mar 2, 2022
5
Superb salesman, extremely accommodating service advisor Evon Dawkins, first class dealership from test drive to document signing and now four years on, all my service and warranty needs were met professionally with no after issues. If they treat all customers the way I have been treated, why would you go anywhere else? Try Mercedes-Benz of Delray....I don?t think you?ll be disappointed.
Russell Gordon
Mar 2, 2022
5
The Service Department at MB of Delray is very professional, efficient and representative of what good customer service means.
Diane Buchanan
Mar 1, 2022
5
My experience was quick and thorough. The Lyft service so that I didn?t have to wait there was perfect and easy.
Bianca Roots
Feb 27, 2022
5
Kamryn was my sales person. Very personable and. completed every task I asked for Good people
Gary Dobrindt
Feb 26, 2022
5
Melisa is the best. I'll bring my ML for service in a month
Alejandro Villegas
Feb 26, 2022
5
Mercedes Benz of Delray provided top notch service. They made it very easy and convenient for me to do business with them. In my opinion, they get 5 stars!
Gwendolyn Burney
Feb 25, 2022
5
my experience was very good and was very efficient service
Audrey Rosenbluth
Feb 25, 2022
5
Ben Shatkun was a pleasure to work with. He answered every question we had , was very patient and accommodating. Would definitely recommend him to friends.
Chuck Mitchell
Feb 24, 2022
5
Great experience
Brianna
Feb 24, 2022
5
The people from your dealership were very professional and finished the service in the time they said they would. Thank you.
Mary Belvin
Feb 23, 2022
5
My service advisor is Evon Dawkins he is amazing. Knowledge, helpful courteous and attentive.
James Martin
Feb 23, 2022
5
Love this dealership and employees. I live in West palm beach and skip 2 other Mercedes Benz dealership to go to Delray. My service advisor is Evan I'm always treated great. I will always drive the extra miles because Evan and everyone here goes the extra miles for me the best service you can ask for..
Sharlene Vu
Feb 16, 2022
5
Melissa, my service representative did an excellent job.
Thomas Floro
Feb 16, 2022
5
Erik the service Manager was very attentive to all of my needs.
Thomas Caruso
Feb 16, 2022
5
Very professional dealership,and knowledgeable service advisors
Eriberto Rodriguez
Feb 16, 2022
5
I was able to get an emergency appt within hours. My service provider is a true professional!
Denise Oconnor
Feb 16, 2022
5
Everyone at that dealership was great Sean was amazing and knew exactly what to do and he knows his stuff
Frank Butto
Feb 15, 2022
5
Everything great except valets could be more attentive
Carol White
Feb 9, 2022
5
the loaner car was not the cleanest I had to go home and wipe down the in side the first time I exprenced
Edwin Moskovitz
Feb 8, 2022
5
Kevin is the best advisor. He cares.
Aimee Mandelbaum Segal
Feb 7, 2022
5
They made buying my car at lease end very easy and met all my needs.
William Friedman
Feb 7, 2022
5
Great costumer service the repair and warranty is great
Gloria Lesser
Feb 7, 2022
5
I took my car in for service. My service advisors Kevin and, Eric were great! The whole experience has been terriffic there. Starting with the best salesman. Mike Manocchio. If you are looking for a Mercedes Benz go in and ask for Mike.
David Wood
Feb 7, 2022
5
Great service on everything
Pepe Sabogal
Feb 6, 2022
5
Great experience. Necessary repairs fully explained and work done timely.
Fred Anton
Feb 3, 2022
5
Great service - worked with Eric Moreno. Handled everything.
ANA CASTRO
Feb 3, 2022
5
Wonderful sales person. The car is the best driving, most luxurious automobile that I have ever driven. It is the equivalent of sitting in my living room and driving it around .
Stanley Price
Jan 26, 2022
5
Melissa Stacy was great to work with. She is very professional and conscientious!
Janet Gelman
Jan 26, 2022
5
Good service and they really deliver on time your car to be picked.Good explanation about what is going to be done and parts that need to be replaced or fixed.Jonathan Vargas has been there for a while and I always try to schedule the appointment with him .
Luis Andrade
Jan 24, 2022
5
Great service very professional staff. They kept me posted on the service that I was getting. First time at this service center very satisfied.
Joseph Bivona
Jan 24, 2022
5
Yesterday I purchased a Mercedes 2022 GLE SUV at Mercedes of in Delray, our third Mercedes. It was a very positive experience, as it is not always easy buying a car as a single woman. My salesman, Fredrick York was honest, helpful, kind and professional. The car I went to look at was already sold, but he found me the exact car I wanted that was arriving this week. It arrived just as he promised, and he took time teaching me how to use it before I drove home to Boca in my new car. It is computerized and has great equipment, but I needed a patient teacher and Fredrick was! Kavon Moradi was my Customer Service Manager that did my paperwork. He also was very polite, kind and not pushy, as so many are trying to sell you products and added services. I choose only the extra services I needed, and he was gracious about that. I love my new car and am thrilled Mr. York was able to locate me just what I wanted to replace my last Mercedes. One more name I would like to thank and that is David Rhy, the Assistant Service Manager. He is repairing now my old Mercedes so I can give it to a friend. David is so prompt at calling with updates and very kind and honest, also. This has been a wonderful car purchasing experience for me. I recommend Fredrick York if you are looking to buy a Mercedes and ask for Kevin Moradi to be your Financial Service Manager to do your paperwork and closing on the car. Both were gentlemen and honest. That is a high compliment in today's car buying environment, when new cars are difficult to find. Mercedes-Benz of Delray does have new cars now and more coming in daily. My friend also bought a 450 GLE this week here and loves her new car. This was my second Mercedes from this dealership. Have been very pleased with both cars and service here in Delray.
Darlene Beckett
Jan 8, 2022
5
I had a very bad experience in Mercedes Benz of Ft. Lauderdale and left the dealer very upset (Refer to my Google review posted for The Dealer to know what they did to me). Then I noticed that Mercedes Benz of Delray had just posted a 2016 E400 and went to see it. Michael Manocchio showed me the car and I loved it. He worked with me and was very patient and clear about everything ( I used to be a Mercedes Benz Technician, so I do know the product). He worked with Russell Rienzi with the Finance Dept. to make the process as smooth as possible. The same day they ran my credit we sealed the deal. Next day I went to pick the car up and Michael made sure that is was clean and ready to go. A very refreshing and welcomed experience after my extreme disapointment in Ft. Lauderdale. I would gladly recommend this dealer and the people who worked with me.
Harry Carrasquillo
Dec 15, 2021
1
It was the worst service experience: 1. My appointment was lost, nobody expected me, because I scheduled service with Mercedes representative, not with Delray dealership. I was sitting in waiting room 40+ min and nobody took care about my car, until I found assistance by myself. 2. I scheduled service in advance- about 4 weeks, to get loaner car, and representative reserved car for me. But finally, they didn’t give it to me. General manager told that they give cars only for “special” customers and I cannot count on loaner car. 3. They gave my the cheapest option of the Lyft. It is not what I’m expecting buying luxury car. 4. Lyft requires mask, but I didn’t expect that dealership cancelled my loaner car and I didn’t take my mask from my car, and they didn’t give any chance to take mask from my car. When I asked representative about mask they just told that I can ignore Lyft mask policy. They simply don’t care about my health and life. I talked to general manager, he knows everything and told me that he is not able to help me.
Alex Voloshin
Dec 14, 2021
1
Worst service dept in the entire country. Incompetent workers and not reliable. They say your car will be ready by a certain time and have not even started on it. I had to pick up my car because it was delayed delayed delayed. When I picked it up nobody even looked at the car.
Would give zero stars if it were an option!!!!!
Dec 6, 2021
1
Had a bad experience at Mercedes of Delray. Some would say bait and switch tactics. Saw a pre-owned vehicle that I was interested in and received a text message and email that the vehicle was there. I drive 45 minutes to the location and was told that they could not sell me the vehicle because someone was driving from Orlando to look at it. After receiving text, emails and phone calls telling me the vehicle was available. Called and left a message with the GM no response
Jon Gianquitti
Oct 17, 2021
1
I had a very negative experience with the Service Dept. I called and made a service appt; I received a text message confirming the appt. When I showed up as scheduled, I was told they did not have a record of my appt. I tried to see the person who sent the text - "Christian", and learned that when you call the dealership, you actually are talking to a "call center". I was getting nowhere with the local staff, so my wife tried to call a "manager" on site. The receptionist did not provide her name when she answered phone she was asked to give her name -- Geneva. My wife explained that we needed to speak to a manager, any manager...the call went to a number that rang several times, then voice mail. My wife called back to speak with Geneva again, and phone rang and rang. This happened at least 8 times because my wife kept calling back. I have to assume Geneva recognized the number and refused to answer. At the dealership, I asked to speak with a manager, and after a long wait "Bob Baldwin" approached me. I was on the phone with my wife, so I asked him to speak with her as she had the details on when the appt was made, and the number of times she tried to reach Geneva. My wife asked Bob to "make this right" as we had a scheduled appt and had the text message to prove it. Bob told my wife he was trying to help, and would "see what he could do". Unfortunately, instead of honoring my appt, he offered to have us come back in the afternoon - not possible because I had other appts. I will not give Mercedes of Delray Beach my future business!
James Chaires
Sep 29, 2021
5
Had a flood in the car which was causing electrical problems. Shipped car from ny to Florida brought the car in Monday even though appointment was that Friday. Glen Castile my service rep was outstanding. By Wednesday they diagnosed problem Got the car back a week later. Highly recommend DelrAy beach mb for purchasing car and service! 👏🏻👏🏻👏🏻👏🏻👏🏻
Jackie Henig
Sep 25, 2021
5
Great customer service on time & goes the extra step to make sure everything is done like you want it!
Katie Stockwell
Sep 20, 2021
5
Great service advisors especially David. Great service and my salesman Ben is great.
Joseph Jones
Sep 16, 2021
5
David is an amazing advisor😀
Helena Figari Harris
Sep 13, 2021
5
great Professional Service and Customer support
Paul Bortz
Sep 5, 2021
5
Our service representative, Kevin Suarez , at Mercedes-Benz Delray has been helpful in every way every time we have called him with either an issue or for an appt. Excellent representation of your business
Barbara Rechter
Sep 2, 2021
5
Remotely acquiring vehicle. I saw the vehicle I wanted at this location and made info request online. Kamryn Dodds immediately reached out to me, just happened the car I was looking for was unavailable but another had just been delivered that same moment. She worked with efficiently through financing, documentation and Transportation since I was out state buyer. She made the entire process seamless and enriching.
Cyprian Okwomi
Sep 1, 2021
5
Fantastic facility. Great staff. Quality work. I am fortunate that this dealership is nearby. I recommend for your service needs without hesitation.
Stuart Malin
Aug 29, 2021
5
Very professional experience, Larry & Daniel were great, along with the finance department. Even after the sell, I got follow up calls to answer remaining questions, feedback.
Ben Petras
Aug 26, 2021
1
The service department sucks. They were not receptive and not helpful at all. This is my second experience at the service department in Delray Beach Florida and both times I was treated poorly. I have had at least 8 Mercedes over my life but this is the last one. I would go out of my way to tell people how poorly I was treated and not to buy there
David Napolitano
Aug 23, 2021
5
Amazing experience. No hidden fees and mg car was exactly what they promised. Highly recommend. Thanks, Oliver and the entire dealership for a pleasant experience when buying my car.
May Drazin Hustey
Aug 14, 2021
2
Jonathan Vargas was suppose to be my representative Assistant Service Manager, I’m not sure what the Assistant Service Manager job description is however, I was there June 23rd, paid over $700. for the fob I lost, still waiting for a call that my keys are in, wondering if this is part of your Assistance Service Manager job description? I requested to have my seatbelt for passenger seat replaced since my dog chewed on it. I still haven’t heard about the cost as I was told I would receive a proposal, haven’t received it either. I scheduled an appointment to have a loner car but no cars were available when I arrived, I wouldn’t have scheduled had I known. Last but not least as I was told my car was ready, it would be brought right around, 12 minutes later they show up normally I wouldn’t mind however I had recently had my hip replaced & was on a cane, the worst customer experience to date that I have ever experienced. Audi, BMW, Ford, Lincoln & Infinity are the dealerships that we have dealt with for the past 20 years, never had we had 1 of these experiences never mind several just during my very first service appointment for an oil change, you missed out on so many levels. Oh my husband called Bryan Oulton, he was our sales representative as we were looking to replace our Navigator, he never returned his call, thank god, I’m actually happy about that now, can’t imagine having 2 vehicles through your dealership, we dodged that bullet. We ended up buying another Navigator.
Kelli Buhay Bozzone
Aug 12, 2021
5
so just recently picked my car up from mercedes and had items stolen out of my vehicle. Its unfortunately to know you cant leave anything in your own car because someone less fortunate will take it for them selves. also spoke to management and all they did was write my name down and tell me they will speak to everyone that worked on my car instead of trying to find a way to reimburse me for item missing .
Philip Nesmith Jr.
Aug 11, 2021
5
Friendly people good service
Doron Laks
Aug 7, 2021
5
Very professional and customer service oriented.
Beth R. Kigel
Aug 7, 2021
1
took over one month to figure out what was wrong with my C-300. now there trying to stick a $9000 plus bill to geico for them to pay. so guess who loses... ME come on Auto Nation you can do better than this
Paul-Jill Karram
Aug 4, 2021
5
Knowledgeable Advisors. Easy check in.
Lovie Scott
Aug 4, 2021
5
I definitely recommend Mercedes-Benz of Delray! Great cars, and great after sales service.
Sergio Ovando
Jul 30, 2021
5
Glenn CASTILLO NEEDS TO BE RECOMENDED FOR A 5 star rating He is efficient and kind and professional and did magic to satisfy my car services He had my car serviced in a timely fashion and made sure everything was perfect The dealership is immaculate and customer service is the best See GLENN CASTILLO FOR ALL MERCEDES SERVICE IN DELRAY HE SHOULD BE YOUR SERVICE GUY. HE DESERVES A RAISE AND A PROMOTION AND AN EXPENSE PAID VACATION
Randi Fibus-Caster
Jul 30, 2021
5
By far the best car buying experience. Talking about hassle-free, it was truly a hassle-free experience. Kamryn Dodds is very professional and very respectful of my time. She had everything ready for me when I got there as far as the paper work is concerned. She is passionate about her work, you can tell how much she loves Mercedes just by the way she talks about all the cool features of the vehicle and what sets them apart from the other cars. The transition from Kamryn to Allan O. was very smooth. Allan and Kamryn are very easy to talk to and are very professional. I never felt any pressure the entire time I was there. I must say, I was one satisfied customer when I left the dealership, my expectations were not only met, but exceeded! Very happy with my GLA250 but most of all very happy to have met two wonderful people. #secondtonone #exceptionalservice #worldclassquality #customerserviceatitsbest
Kristine Moira
Jul 18, 2021
5
Excellence for service. Kevin is great.
Sarah Zimmerman
Jul 12, 2021
2
Very disorganized phone system doesn’t work told things that weren’t true. Service advisor Nathan was very nice and tried
John bella
Jul 7, 2021
5
My service was good as well as Evon (Service Rep)
Laura Marchese
Jul 3, 2021
1
Worst experience that I ever had at Mercedes Benz Delray Beach . Master Certified Salesman Benjamin Shatkun was very rude. In a way that you wouldn't even see in the Middle Ages, he disrespectfully threw the sales papers on the table. He did not listen to us, did not look at our faces, did not give the necessary information. We felt so humiliated in a place where we went to experience the excitement of buying a new car. A salesperson with such behaviors does not suit the Mercedes brand. This person should be taught the most basic human rights before selling cars.
RC
Jun 30, 2021
5
Delray M-B provided me with the perfect service experience. Appointment time was honored and they were ready for me. Even provided a courtesy Lyft ride back to my residence. My service adviser called when my SUV was ready. It was washed and vacuumed and steps away when I arrived. All the service work was performed; no surprises. As I am a very experienced “car guy” - started selling Mustangs in 1964 - and later became an advisor to the industry - I know what the ideal service experience looks like. Delray Mercedes Benz provided it.
Smokey Joe
Jun 28, 2021
1
Again, your service department left me with no other option but take my business somewhere else. It kept my working van for two days just to let me know at last minute that they didn't fix the problem. Last time, was a bad advice that caused me to change the whole front suspension. I'm done. We are purchasing a new van at another dealer and taking our service with it.
JR Schultz
Jun 28, 2021
1
My basic service/ oil change took 3.5hrs when told it would be done in 2hrs and my Advisor was horrible. Horrible attitude, rushed through giving me information and all questions annoyed him. Oh, and I didn’t even get my car washed because it would’ve taken another hour. I had a very bad first experience.
Pabz Lora
Jun 26, 2021
5
Replace auxiliary battery under warranty
Mike Boca
Jun 23, 2021
4
2 cars serviced in 2 days. Impossible task to call into anyone in the dealership. Transferred back and forth constantly. People a e great, phone system is disgraceful. Sales person was great and I have used him since the dealership opened. Only call on his cell.
John Mccann
Jun 22, 2021
5
Excellent customer service and very happy with my car.
Setlidz M Saint-louis
Jun 19, 2021
5
Everybody was polite and helpful and my experience with Mercedes of Delray Beach was exemplary. My faith has been restored due to Mr. Baldwins assistance and wonderful customer service approach. Nathan was my service advisor and he was very helpful and accommodating.
Michael Richman
Jun 19, 2021
5
After a few problems initially, Mercedes went over and above to make things right and I am not happy with the service I am receiving
Michael Richman
Jun 18, 2021
5
Excellent service! Benjamin Shatkun was my sales person. He did a wonderful job from start to finish. Also, Russell Rienzi took great care of me for the financing process. This dealership is transparent. You know you are in great hands the minute you walk in the door. I highly recommend Benjamin Shatkun if you are looking for a car.
ANA CASTRO
Jun 15, 2021
1
This place is a joke. Tells you(even with an email) that your car is reserved and sends you through fiancé and even assures you it’s a done deal and takes a deposit and if a local comes in(cleaner deal) makes up a BS excuse on how it got sold out from underneath you. If your an out of town buyer I strongly advise to for sure not buy from Ron Miller and MB of Delray
Sean Gray
Jun 14, 2021
5
The service, they are right on point. They wait time was exactly what the told me. Staffs are very nice and friendly, coffee was good and the lounge is very comfortable.
Sanya ChinYoung
Jun 13, 2021
5
My service agent is the best. Evon is courteous, professional, & most helpful!
Kathleen Byrd
Jun 12, 2021
5
I find to have professional service team. They are very catering also.
Jak Bicaci
Jun 12, 2021
5
Glen was great and accomplished more than I thought was needed
MILTON BARBAROSH
Jun 11, 2021
1
My dealer was Glen Castillo. He was very outgoing the first day with another man named Mike. They told me they would give me a call later on that day to break down the possible purchases I may need for my vehicle. The first day, 5/27/2021, I came to the dealership for my 8am scheduled appointment. I didn?t hear back from Glen until 3:40pm. He gave me the breakdown of how much the repairs would cost and then told me to call back when I have reached an agreement with my family. I called back twice and did not receive a response, except for his reply about sending an email of the parts and repairs needed. The next day I called Glen and did not receive an answer. I then texted him and asked him to call me. Again, no reply. I went to the dealership and had to wait an hour just for his services before addressing him about his negligence. He brushed me off to the side by saying he had other appointments. I informed him that it was unfair that he ignored me and he td me that he can?t deal with me because he had other appointments. I then sat in his chair and waited for his assistance. He brought another client out and spoke to him about his vehicle. I wasn?t really listening in until he offered his client a FREE examination of his vehicle to check for other damages that may have occurred. It caught my attention because Glen and Mike said I would have to pay a fee. It took me getting my father on the phone to actually get assistance from Glen. He decided to wave the so called fee for getting my car examined once my father brought it to his attention that there was no written confirmation of the fee payment processing. I am very unsatisfied with the way I was treated here. As an owner of one of three Mercedes Benz vehicles in a household, I would expect betterment treatment.
Gabriella
Jun 11, 2021
5
Very efficient and personable. Great service!
Tricia Grantz Irish
Jun 10, 2021
1
Do not take your car to this service department. It will disappear into a black hole. No calls, no answers, no time-line on service. You're on your own. Reservations are meaningless. I've gotten better response from a corner gas station.
Flyguy
Jun 10, 2021
2
Awful !! Brought car in for service. Never got fixed
Robert Hammer
Jun 8, 2021
5
Alexandra Ayres was my sales rep, she made me feel welcomed and at ease with her lovely personality. She worked with me with excellent knowledge of the brand and was patient with me and my dozens of questions. I left the dealership with every question answered and no loose ends to tidy up later. I have already brought a friend in to work with Alexandra. Everyone else I worked with there did their job seamlessly and with pride.
Michael Ford
Jun 7, 2021
5
Evon, my service advisor, was quick, professional and goes above and beyond for a smooth service. As a professional and mom myself, it is highly appreciated.
Chere Lucas Anthony
Jun 7, 2021
5
Appreciate the service department. Always on time. Lots of credit to David Ry for working with us . My husband and I send many people to Mercedes-Benz Delray because of the great service!! Thank you
Rachel Cruz
Jun 6, 2021
5
Johnathon was a true professional, great communication is the key
Lewis Langer
Jun 6, 2021
4
Customer service excellent but quality of repair could be better, I had to bring the car twice to the dealer and each time, they deliver the car with a very low tire pressure on one side.not a big deal but annoying.
J
Jun 5, 2021
5
Fast service Air up my tires good to go.Nice staff
Anita Ryan
Jun 4, 2021
5
I recently took my older model SL 550 in for service. Dealing with David Rhy has been a pleasure. I appreciate his honesty, and integrity. My experience with Mercedes has been wonderful for the past several years. Their staff goes above and beyond to please their customers. Thank you, Dawn Bruner
Dawn Bruner
Jun 3, 2021
1
I would not recommend Mercedes Benz of Delray. I've had my car for almost 3 years now and serviced by MB Delray until now. I even purchased an addl warranty for my wheels and tire, maintenance and extended mechanical warranty. The service dept is not up to par with the service of excellence. Now that I am out of the bumper to bumper maintenance warranty it seems that the dealer fails on every aspect. I left my MB for service with SA David for repairs on slightly bent rims. Unfortunately, David got sick, which I had not known until my car was at the dealer for a month. I called and left messages even to the service manager requesting on what happened to the car. It was unprofessional for no one to contact me and also chasing the down dealership. I finally got a hold of someone (Kevin) who explained to me the service manager would call asap which never occurred. I know we are under different times, but there needs to be a backup plan in place. When I arrived at the dealership my car was still not ready and no one had a clue. Glen who I did not know handed me a bill of twice the amount i was quoted. He said he knew nothing about my car. I saw a business card with his name and title assistant manager. I mentioned him about his title and explained to me that ALL SA's are assistant managers. I left so unhappy that it took me a while to write this review. My MB still shakes as if it was not fixed correctly, but I refuse to take it back. Please reconsider on buying or servicing your vehicle at this dealership. Complete waste of time and I will be looking on maintaining my MB somewhere else. I will be purchasing another MB in the near future, but not from here.
Mauricio Garcia
Jun 2, 2021
5
Very good service Everything was done on time as promised
Diane Nortman
Jun 2, 2021
2
I posted my initial rating and a few remarks related to the buying experience. The dealer responded by asking me to call the General Manager which I did (Cliff Brusch). (THEIR RESPONSE : Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon.) I did call back and asked for the G.M. but had to leave a message. NO One ever bothered to call back. Perhaps another case of "lip service" by responding but not following through. Al Schoester Vero Beach, FL
Al Schoester
Jun 2, 2021
5
Professional experience and efficient service
Pap Williams
Jun 1, 2021
5
I had a gate great experience with Evan I would recommend him to anyone I drive an additional 30 minutes to this dealership just because of the service
Mrsvu2u
May 31, 2021
5
Darren Lazar and Joe Seplow were awesome. East purchase and a pleasure to deal with. Highly recommend.
Alan Kirschenbaum
May 31, 2021
5
Great service Very happy with all the staff very accommodating
John L Lopez
May 25, 2021
5
Excellent the service was fast and well done. Great attitude.
Jeffrey Shupert
May 25, 2021
5
While it wasn't the biggest this was by far the easiest vehicle purchase I have ever made. Big shot out to my guy Joe Seplow for being such a helpful sales rep!
Michael Thomas
May 23, 2021
5
Jonathan Vargas is my service manager and is always very professional
Chris F.
May 21, 2021
1
My car caught fire---The asst. mgr, or my tech Nate was awful...wouldn't allow me to go see my car nor take my belongs out until I saw a manager and complained. 5 weeks later, Mercedes still won't tell me what ELECTRICAL issue caused this problem that could have taken my life
Alice Abrams
May 19, 2021
5
Great people to deal with. One of the best experiences I have ever had buying a car.
Greg Crenshaw
May 18, 2021
5
Have been going to this dealership for years. My husband and I buy and service our cars there. Very competent and friendly staff.
Sandra Smith
May 18, 2021
4
Took a little longer than expected but otherwise not too bad
John Bulfin
May 18, 2021
5
Service Department. Melissa assistant Service Mgr. is excellent. Very good at her job and personable.
Stephen Cohen
May 16, 2021
5
No Pressure. I picked the car myself
Helaine Miller
May 16, 2021
5
Delray Mercedes provided great service. Prompt appointment, friendly and professional service. Good people.
Gary Cristofano
May 16, 2021
1
They fixed my car and damage my interior seat and headliner so they cleaned not good and sprayed something and stained my temperature and speedometer cluster so I I will take my car to another Mercedes-Benz dealership
Antonio
May 16, 2021
5
Pleasant experience as far as car service goes....
Susan Greenberg
May 16, 2021
5
Great experience, everyone went above and beyond to assist in making the purchase of my Genesis great. 2nd car I have purchased here since 2018. I will be back. Sales Associate Mike L is awesome.
Gary Schomburger
May 16, 2021
4
My only complaint is no one called me when my car service was completed. I had to call them.
Carol Boymel
May 16, 2021
1
Worst experience that I ever had at Mercedes Benz Delray Beach they stained my headliner and my speedometer gauge and the manager John didn?t addressed my problem so I moved to Mercedes in Deerfield,
Antonio Nirchio
May 16, 2021
5
Top notch service with Stacey she explained very well the job to do showing me broken parts to be replaced,I did appreciate that effort considering the pricy work order.
Michael St George
May 13, 2021
5
Too soon to know how well the emissions update was done but it drives the same, nice job Delray FL.
Gordon Hartman
May 13, 2021
5
They were short staffed and had to wait over a half hour for my appointment
Steven Whitehill
May 12, 2021
5
Fantastic experience from the time I walked I. To the time I left with my new GLC 200
Karen Fink
May 11, 2021
1
after an inspection I was told that I needed a new tire for my 2019 GLC Coupe. A day or so later I received an email reminding me that I needed a new tire and that MB was offering a discount on tires. I responded asking the cost for a new tire and installation, so far no response
Philip Jacobson
May 10, 2021
5
I have a sprinter RV . Certain issues arose requiring patience and professionalism . Kevin Suarez was up to the task and handled the Sprinter issues without complications . He’s an asset to Mercedes and those he helps
Sean O'Shea
May 7, 2021
5
From walking into the door to walking out I received excellent service!
Maria Kolins
May 4, 2021
5
Great service! Everything was amazing!
Steven Marcus
Apr 27, 2021
5
Daniel was the best sales person I have ever come across. He made my experience leasing a car an absolute stress free experience.
Harvey Leder
Apr 23, 2021
5
I had an appointment with service. Decided to cancel the day before. Notwithstanding that they accommodated me immediately and had me out the same day. Nice staff. Dealt with David in service.
Richard Borchiver
Apr 22, 2021
5
Professional service at check in and check out.
Joe LaRocca
Apr 19, 2021
5
Ease of booking an appointment; the email and text reminders of your appointment; all the service advisors are very helpful- especially Stacey. Finally, the service itself has been first rate.
Bob Fox
Apr 16, 2021
5
Very efficient and courteous.
Roberta Jaffe Bumberg
Apr 15, 2021
1
The service advisors at this dealership are always very nice, but that is if you can even get in touch with them. We purchased our 2020 GLE eighteen months ago (from another dealer) and have had nothing but problems with it. Since Delray is much closer to my home we opted to service the car here. This car has spent wayyyyy to much time at MB Delray service. Each and every time I hope that the issues are resolved and each and every time we are disappointed and new issues arise. This time around I waited almost a month for a service appointment so that I could secure a loaner car (they NEVER have loaners available) and upon getting my loaner vehicle not only was it filthy (which is terrible on a normal basis, but with covid is inexcusable), but the car rattled terribly and the air conditioning sounded like a jet engine when it was on. My frustration with the situation grew as each time I reached out to my advisor for an update on my own vehicle and I kept getting told that they are "very busy" which is not what you want to hear when you wait a month for an appointment and would be in touch. Seriously I could go on and on, but I will leave it at this ..... if at all possible try another MB dealership!!!!
Jill Rothman
Apr 14, 2021
1
Answer their phones in person and transfer to a person and not vmail.
Wendy Fields
Apr 12, 2021
5
Very attentive and friendly staff.
Aquilino Nelson Sitoe
Apr 12, 2021
5
Love my new C300 with panoramic roof....very sleek, spacious and elegant...my Himalayan loves it too!!!!
Terri Quick
Apr 11, 2021
5
The staff always do excellent service
Sandra Daniel
Apr 11, 2021
5
No problems at all. Dropped my car off for A1 service and drove off in my loaner. Easy and quick. Mercedes Benz of Delray serviced my car and I was able to pick up my car the next day.
Molly5178
Apr 10, 2021
5
Very pleased. Econ, your service advisor is tops. He is knowledgeable, pleasant and helpful.
Jeff Belovin
Apr 7, 2021
5
They are very caring about your needs.
Steven Kroll
Apr 6, 2021
5
Brought car in to repair a leaking tire problem. Even though I didn’t have an appointment,everyone was extremely helpful and understanding and worked me in . Evon was particularly kind and helpful. I have trouble walking and he brought everything to me.
Jay Gettinger
Apr 3, 2021
5
Kamryn, my sales associate was both pleasant to work with and very knowledgeable. She listened to what I was looking for and quickly identified a perfect vehicle. The purchase went quickly and smoothly. Kamryn has also been very helpful subsequent to the sale answering my questions and taking care of a minor issue.
David Olsen
Apr 3, 2021
5
Friendly and helpful staff. Easy to do business with. Thanks Ron Miller for your help.
Jason
Apr 2, 2021
5
Our manager Darren at Delray Mercedes was terrific. He went over and beyond to make sure we were happy. We would recommend him and his staff any time.
Ardene Hornick Leventhal
Apr 1, 2021
5
Our salesman Charlie Ortega made buying a car easy. He was fast, knowledgeable, and very personable. Highly recommend him.
Kristine Wasserman
Mar 30, 2021
5
Benjamin was very profesional and knowledgeable reference to the Mercedes Benz, i felt very confident and comfortable with the process, I am super happy with my brand new MB Gla 2021, the car is the best vehicle ever had
Blanca Elena Garcia
Mar 30, 2021
5
David Rhy, service advisor is the reason we continue to service our vehicle at MB of Delray. He consistently goes above and beyond to deliver exceptional customer service! Communication, convenience, integrity and of course the vehicle is always handled impeccably by the service team. We highly recommend David and MB of Delray for all of your MB service needs.
Kimberly Rose
Mar 29, 2021
5
Great, efficient service. Evon is always a delight to work with.
Ileen Schlesinger Messinger
Mar 29, 2021
5
Great service and employees
Harold Harrisburg
Mar 29, 2021
5
Very good and quick service
Carol Ann Welch
Mar 27, 2021
5
Performed work on time and perfect.
Norman Vincoff
Mar 25, 2021
5
Always prompt, fair and professional service from Evon Dawkins at Mercedes of Delray!
pfelsen
Mar 24, 2021
5
Efficient, clean, polite, comfortable, expensive.
Marc S Weisberg
Mar 21, 2021
5
Kevin is a detail person. He is personable, knowledgeable and courteous. The service for the most part is good and I am certainly in out out easily.
Stuart Steinberg
Mar 19, 2021
1
Very poor from the service all the way up to the service manager Took my new car in because I found a scratch in the chrome and basically said good luck on a $55,000 car did not realize you had to inspect every inch of the car I will never go back and never buy another car from them The only reason why I gave them a one star is the salesman was very professional
Bobby s
Mar 19, 2021
5
They were great to deal with!
Milton Barbarosh
Mar 16, 2021
5
Recently moved to Florida from Ca. Wasn’t sure if I’d have the same great service here as at Calabasas MB , Ca. I was pleasantly surprised that I did, even during this pandemic ! As of today, I would recommend MB of Delray and Melissa.
Susan Greenspan-Goldberg
Mar 15, 2021
5
Great service, friendly staff, clean environment! I recently had a service done on my vehicle! Kelvin did an awesome job, performed needed recall and turned my car back to me in timely fashion and even detailed it! 👍
Zofia Gianelli
Mar 13, 2021
5
Had a minor issue with new Mercedes GLA. Salesman Brian was terrific in helping me to get this resolved.
Norman Koenigsberg
Mar 10, 2021
5
Prompt repair
Withheld
Mar 9, 2021
5
The dealership is extremely professional, friendly and helpful. They are very easy to work with and make the visit pleasant.
Richard McCrohan
Mar 5, 2021
5
I had recently a yearly service for my 2019 Mercedes benz S450 sedan. The appointment was right on time. The advisor was very attentive. The car was serviced within promised time and done as was discussed with advisor. The cost for service was as was mentioned by advisor prior to service. The paper work was clearly described what was done and suggested what need to be looked for in the next service period. I was satisfied with the service
Mikhail Bass
Mar 5, 2021
5
Mercedes of Delray was great. I had service this week and it went very smooth. I appreciate Melissa helping me while Shawn is out.
Kelly Katz Passeroff
Mar 5, 2021
1
Service last Saturday was not good
Jonathan Cohen
Mar 5, 2021
5
Hard working and make you feel they understand
Jay Small
Mar 3, 2021
5
Making the appointment was easy with plenty of options re day and time. I had to wait maybe 10 minutes to see my service representative, he reviewed my cars maintenance history and recommended a work package, told me up front how much it would cost and told me when it would be ready. The car was washed and delivered to the service area just after it had been promised, I paid conveniently right at the service desk and was on my way. Who could ask for more.
Sean Bourne
Mar 2, 2021
5
Well organized, polite staff, and efficient professional service
Dennis Colin
Mar 2, 2021
1
My family and I bought several cars from this dealership over the years and use it for all our cars services as it's also the closest location. While the dealership people generally speaking are courteous and nice and the service is reliable, the issue continues to persistently be the follow up. I find it very frustrating that I must chase after the rep for follow up. Latest being that when service was done a repair also required parts to be ordered. I was told it'll be couple of days and they'll call when they arrive to bring the car back to install. That was over two weeks ago. In same week I called and left a message for sales to call back about purchasing an extended warranty. Was told by the lady who took the message someone will call in 24 hours. Still waiting after two weeks. Yes I'll eventually find the time to chase after this and they will come through with the service eventually, but I still find this pattern of broken communication and lack of follow up disappointing especially when you're interacting with representatives of a high end product where service should match the expectations.
Saidah Khalil
Feb 28, 2021
5
Had a dead battery. Gentleman from Mercedes-Benz of Delray cam to my house and installed new one. Very professional, very personable and done in a very timely manner.
Wendy Eisenberg Bloom
Feb 27, 2021
5
Love the personalized service I receive from Kevin ! He never a stops , very professional. Keeps you informed and updated on the service . Almost 4 years with Mercedes in Delray . Time for a new certified car . Only buying from Mercedes because of Kevin. Kevin your the BEST !!! Thank you
Victoria DeSilvio
Feb 26, 2021
5
As a returning customer to lease a car that I’ve love all my driving life I can say my experience was excellent
Pam Kanterman
Feb 26, 2021
5
Kevin was great to deal with. I had to get 4 new tires!!!! Ouch!!!! But , Kevin helped me the whole way. Love my new tires
Lianne Berger
Feb 26, 2021
5
Great Service department?
Cherie Arlene Gross
Feb 26, 2021
5
Mercedes-Benz of Delray was highly professional and communicative in my most recent interaction. I required a complete service, new tires and body work. Everything was done to a hi standard. I particularly appreciateThe quality loaner car that I was provided during this servicing.
Dennis Tessler
Feb 23, 2021
5
Excellent experience from beginning to end.Located great car at reasonable price with a history of use and service. Staff was professional and helpful. Process was painless and completed in a few hours.Would highly recommend Auto Nation to anyone purchasing a new or used 🚗 CW Eastman
Charles Eastman
Feb 21, 2021
5
Great service!!!Attention to detail,followed up on going over questions
John Rance
Feb 20, 2021
5
Great Experience, service rep went beyond expectations
Non applicab
Feb 20, 2021
5
Great service and service people
Rosalind Lerner Klein
Feb 18, 2021
5
MB of Delray has serviced our MB over the past 10 years. Their service department is stellar. They make the appointment, take you on time, are always very courteous and provide a loaner if needed. Most importantly, when they promise your car will be ready, it is.
Jeffrey Schilit
Feb 18, 2021
5
Evon was great got me in and out quickly
Enrique
Feb 18, 2021
5
I recently took my car in for scheduled service. Your staff is professional and so polite. I always enjoy working with David Ryy. Thank you, Dawn Bruner
Dawn Bruner
Feb 17, 2021
5
My salesman was David Gold and he was pleasant, knowledgeable and best of all he was not pushy.
Lili58@
Feb 8, 2021
1
Very unprofessional. You are black listed as soon as you question their charges and all through out auto nation company. Mercedes Benz should not let auto nation ruin their name. So far I bought 4 Mercedes Benz (2 of which 100K and 2 in the 70K price range) I just turned 40 yrs old and never buying Mercedes Benz again since the company that represents them has no heart and soul.
Catherine Eisen
Feb 6, 2021
5
Did the work as promised on a timely manner
Steven Karp
Feb 5, 2021
5
I am new to Mercedes and I could not have felt more welcomed! The process was quick, seamless and my husband and I left with a beautiful new 2021 CLA 250. Hamsa is wonderful and knowledgable and along with David finished our deal! David’s customer service and knowledge of the cars was super helpful through the whole process. It is safe to say that we will be back for our next car.
Alex LoRe Cortés
Feb 5, 2021
5
I went in because the top on my convertible wouldn’t go up. They were able to manually raise the top and order the parts. Before giving me back the car they inspected all the components and noticed the motor mounts wearing out. After a call to me they replaced them. They new I had an extended warrant so non of this worked caused me one cent.
Faustus
Feb 5, 2021
5
I am new to Mercedes and I could not have felt more welcomed! The process was quick, seamless and my husband and I left with a beautiful new 2021 CLA 250. Hamsa is wonderful and knowledgable and along with David finished our deal! David’s customer service and knowledge of the cars was super helpful through the whole process. It is safe to say that we will be back for our next car.
Alexandra
Feb 5, 2021
5
Professional and non pressure sales tactics
Steven Wiener
Feb 4, 2021
5
My service manager Evin is great, gets you in , is in top of it and gets you out. The telephone system is the opposite however nobody answers and it can ring forever particularly service
Norman Hirsch
Feb 4, 2021
5
Great service department. Melissa my service rep was very professional. Car is running great. Very satisfied.
Jeffrey Davis
Feb 4, 2021
5
Great experience Love Evon
Alfonce Cappo
Feb 4, 2021
5
She provided me with timely excellent service
Sarge 81
Feb 4, 2021
5
Kevin is my advisor. what a pleasure to deal only with him. Always in top of everything. I wouldn't go anywhere else. Thank you MB of Delray
Vanneska Ruiz-Robinson
Feb 3, 2021
5
It was an easy purchase! No pressure just honesty.
Sharon Kravetz Gaswirth Baron
Feb 2, 2021
5
Kelvin was very informative and helpful.
tmac2020
Jan 28, 2021
5
The service person, Melissa, was very professional and went out of her way tobe sure my visit was easy.
Edward Eskind
Jan 26, 2021
5
My advisor Jonathan V always provides me with a excellent service, very happy with Mercedes-Benz of Delray!
Roxana Ordenanz
Jan 21, 2021
5
We had very good service .our sales person mr David was very helpful and that made us decide to buy the new car
Evelyn Cornacchia
Jan 21, 2021
1
my car had 26,000 miles on it and had a front end shimmy. i had brought it in for service for the same thing 6 months ago i have gone through 1 set of tires and now have new tires and even though there was a recall on the steering coupling it shattered and i was told i had to pay for the labor to replace it. Mercedes picked up the parts. they should have fought harder with Mercedes to pay for the whole job. i was never notified when the car was ready to be returned, i had to call them. I have had the car for a week and still don’t know what the bill is. personally i think this is a poorly run dealership.
Jack Bloc
Jan 18, 2021
5
Service was great, attention to detail was impressive, salesman was knowledgeable and pleasant to deal with, comfortable showroom and the various functions of the car were fully explained.
Christian McGeachy
Jan 18, 2021
5
They helped me when Mercedes corporate wouldn’t Do anything for me
Arlene Sunshine
Jan 16, 2021
5
Mike, my sales concierge was extremely detailed and patient. I’m giving Michael Manocchio, Darran, everyone who assisted with my purchase ⭐️⭐️⭐️⭐️⭐️ for service.
Raquel Donalds
Jan 15, 2021
5
Great experience with my salesman... Lou Green was the best. My go to in service is Evon. He is outstanding. Very caring and professional. He sincerely cares about his customers. Very grateful to have dealt with these two employees. Sue Pikus Delray Beach
Sue Pikus
Jan 13, 2021
5
Shawn is always professional and always very helpful!
Nene Amachree-Piltoff
Jan 13, 2021
5
The service from everyone at the Delray Dealership was superb. What an awesome team! My Sales Rep Bryan O, was very attentive to my needs. He was a good listener and understood what I needed in a vehicle on this purchase. He made my decision on choosing the right vehicle super easy. Sales management was also amazing as well as your finance Team. This is my fourth leased vehicle with Mercedes Benz. I’m from NY and recently relocated to Florida. The Mercedes Benz of Delray team made my experience magical.
Patrina
Jan 12, 2021
5
Stacy followed up whatever I asked her to do and she did a great job. The car was ready and clean to be picked up.
John Ronco
Jan 11, 2021
5
Very pleasant and attentive
Joan Sackstein
Jan 11, 2021
5
The staff was very helpful making the experience flawless
Anthony Cani
Jan 11, 2021
5
Evon took care of me and my car in an exceptional way! 🌟🌟🌟🌟🌟
Alex Rodríguez
Jan 11, 2021
5
My sensational service manager Shawn Parton ALWAYS gives me exceptional service--always exceeding my expectations! And with a smile too! Shawn is the main reason that I continue working with Mercedes-Benz of Delray! Thank you Shawn!
Linda Lee Petrakis
Jan 10, 2021
1
Shady! I placed a reservation on a used Mercedes ML63 on 01/05 with their salesman "Joe T". I had not seen the vehicle yet but offered to put a deposit over the phone because I had faith in their quality standards as a Mercedes Dealer. Joe told me my deposit wouldn't be necessary and promptly E-mailed the reservation with the cost breakdown at the advertised price (with an additional $950 in dealer "doc" fees). He claimed they could not send me any detailed photos of the vehicle until it went through their shop but promised to expedite it. 2 days later, he E-mails me an invoice for the exact same vehicle but bumped the retail price up $3,873 higher then what was listed on their website! He claimed the dealership reserved the right to change the price at any time. I waited an additional 2 days for photos, because I didn't want to try and negotiate on the vehicle sight unseen. Joe calls me on 1/9, still without photos, and tells me I must put a deposit down ASAP at the higher price. Classic bait & switch operation and extremely disappointing that a Mercedes dealership would act on such poor faith.
Ryan Cumpston
Jan 9, 2021
5
I had a great experience. In the middle of the pandemic, Ron was able to respond to all of my questions and concerns virtually. All I had to do was drive home my beautiful new car. I thank everyone at Del Ray for their consideration, attention, and professionalism. It was a pleasure to do business.
Marge Borgida Moss
Jan 9, 2021
5
I was very satisfied in all the service. Stacy was wonderful attentive to my situation. Thank you Stacy.
Grgorio Silipo
Jan 9, 2021
1
The Mercedes-Benz actual vehicle purchased was great, the experience at Mercedes-Benz of Delray was less than desirable. I recommend the brand but certainly not the dealer. The experience may be better in person but not when attempting to purchase from a different city. You will end up driving over 700 miles with a newborn just to be told you have to pay for shipping and wait a couple more weeks for actual delivery. Apparently their finance department discourages using other financial institutions and will make it cumbersome when using a cashiers check or wired money over the weekend.
Faber David Lozano
Jan 9, 2021
5
Great service from Melissa.
Susan Bowser Brown
Jan 8, 2021
5
I am very satisfied with the utmost professionalism and service that I received from David Rhy for scheduling an appointment and for the delivering the car at the time promised .I highly recommend Mercedes Benz at Delray Beach and mostly David Rhy.
Gerardo Defabritiis
Jan 7, 2021
5
Although my appointment time was told to be 1 hour and it took 3 and complications proving my battery was recently purchased and I had to produce a receipt to prove it was purchased from AutoNation in Pompano. The work was done and the battery was replaced under warranty. The delay in time and effort on my part and thank God I save receipts is why I was installed a warranty battery. The time delay was to long and they could have verified it with me by phone in advance. I sacrificed a whole day for a 1 hour job. Thus 3 stars. But, much better than Mercedes Pompano as they lie and still owe me money in reimbursement of rental vehicle expenses they they authorized for warranty and vehicle repair. Pompano lies and has horrible business morals and ethics and has no clue on how to treat a customer.
Garrett Spencer
Jan 7, 2021
5
Service appointment on time, was driven home and picked up. No hassles. great dealership.
Ted Solow
Jan 5, 2021
1
When I made my service appointment I informed them that I needed a loaner and this was very important to me; and I could wait for an appointment as long as necessary to get the loaner. I have owned many Mercedes Benzes and have dealt with dealerships throughout the country. I always got loaners and the one time one was not available as promised they rented a car for me. When I arrived for my appointment (on time) My car was taken in and I was sent to the loaner dept. and I waited about 15 minutes because there was a person ahead of me. When it was my turn I was informed that there were no loaners available. I got the standard apology (just words) and they offered to send me home in a cab. I declined their offer because during this time of COVID I do not ride in cars with strangers. I called my wife and she came and picked me up. This upset both of our schedules for the day. I do not believe, for one minute, that they did not know in advance that a loaner was not available. They could have called me in advance and I would have been happy to reschedule. They certainly sent me many emails reminding me of my appointment. I guess they wanted to make sure I wouldn’t be a “no-show”. Well I think that works both ways. There are other Mercedes dealerships in this area so I certainly don’t have to put up with this sort of inconsiderate treatment. I told them they lost a customer.
Lost Cust
Jan 4, 2021
1
Lease up! Went to buy my car! Was there two times! Third time told to come sign documents! Would take a few minutes! Well got there at 1 and left at 4! Between Mardy and Larry it was a terrible experience! Still don’t know what the problem was! Was also very told after visit 2 they would bring documents to my house! Didn’t happen! Glad don’t have to go there anymore!
Nancy Ginsberg
Jan 3, 2021
5
Took my Mercedes to this dealership for annual service. Stacey did a great job of taking care of me, she’s very pleasant and efficient! Service is great! Pam G
Pam Groft
Jan 2, 2021
5
David Rhy is honest, forthright and a pleasure to work with.
Ejjrebiz
Dec 31, 2020
5
Sales lady Hasham was very helpful
Stephen Ward
Dec 29, 2020
5
As long as Shawn Parton is overseeing your car, there are no worries. However, with computer issues, the car is in the shop more than in my garage. Whatever I complain about, whether it is the radio coming on when the car is off or the radio not coming on when I start the car seem to be fallacies to them as they can not duplicate the issues. I was even able to photograph my dash board with the message “no notifications” that I could not dismiss until I turned the car off. From the “Hey, Mercedes” not responding to the car not always starting to the cameras coming on when I am stopped at a light, I am not happy. I actually love the car, just not with all the computer issues I have been having. P.S. While waiting for the loaner, a manager next to the loaner desk, told me he would look into what is wrong with car. Still waiting for the follow-up.
Phyllis Sandler
Dec 28, 2020
1
I have bought 4 cars in the past from them. Dealership customer service is non existent. Stay very far away from this place or you will absolutely regret it
Jonathan Margolies
Dec 26, 2020
5
Firstly , when you pull up to the service area your greeted promptly and a friendly person takes your car . Your ushered into a clean updated lounge area. My service rep Jonathan Vargas a terrific person knowledgeable and friendly will go over all that needs to be done for that service . A loaner car awaits me and off I go . Jonathan calls later when my car is ready . Can’t wait to order my next car from them !
Nancy Fried
Dec 24, 2020
5
The service that I received from Ben Shatkun was SUPERB .
Shirley Levy
Dec 22, 2020
5
Team was very courteous and kind, and tried to work with your purchase.
Chris Tabor
Dec 21, 2020
5
Made proper tests and have given detailed explanations
Elearose
Dec 18, 2020
5
Larry was my salesman. He was very helpful and very professional.
Annie Freedman Spoont
Dec 16, 2020
1
Service not Mercedes like!
Sofia Limberi
Dec 14, 2020
5
Excellent service by Charlie Ortega. We were initially referred by Costco. MB Delray Beach team was responsive and attentive to my questions.
PMFBMIFI
Dec 14, 2020
1
My experience with the service department was poor throughout the whole experience.
Jeffrey Zink
Dec 12, 2020
1
Service has deteriorated. I used to bring in my car and Benz used to clean it very well inside and out. This time only the inside was cleaned. I did get to ride a Prius for the first time though.
Gina Moon
Dec 11, 2020
1
Although I had made a service appointment, I needed 35 minutes to get check in after I had to reach out one of the agents, According to the dealer website, service and 3 point Inspectiom may take about 30 minutes if I make an appointment which I did but it took good two hours and half then another one hour and half to replace the battery I was not offered a loaner car at the very beginning even though I explained my concerns about the technical issues of my cat, their excuse was the loaner car schedule is TWO WEEKS BEHIND,,,Really!!!! On their website, the car battery price starts at $109.00!! It ended with $380 + tax + shop fee Almost $460,, it was no need to advertise the $109 battery price start with!! Overall, IT WASNOT A PLEASANT VISIT !
Mourad Hanna
Dec 10, 2020
5
A big shout out to my Salesman, Michael Luciano... a great, helpful easy to work with guy! I highly recommend him and this dealership!
Mindy Leventhal
Dec 9, 2020
5
Jonah was on top of it. Did a good job with minimal waiting
sully451
Dec 9, 2020
1
It took me 2 hours of waiting and calling to get someone on the phone to schedule a appointment and no one called me back it just happen I called back and got someone on the phone. My car was supposed to be ready the same day but wasn’t ready and the next no one called me to let me know it was ready and when I got someone on the phone service was close and needed to wait the next morning to go get it. No one called back when you leave a message l, it looks like no one wants to answer the phone and give a good service.
Mercedezbill
Dec 8, 2020
5
Jonathan my service representative did an excellent job proactively doing extra maintenance that was necessary. He also provided routine updates. Of course this was all for free because my car is still under warranty.
Jeanne Margaret Danahy-Sanders
Dec 7, 2020
5
I was taken quickly. Felt safe the whole time there. They sanitized the loaner vehicle as well as my vehicle upon return My car came back soooo shined. Everyone is pleasent and helpful
Dawn Tepper DiStefano
Dec 7, 2020
5
I am completely satisfied with my recent service, my entire experience was seamless and smooth from drop off to picking up my vehicle which was clean and sanitized.
Marcia Cruise
Dec 6, 2020
5
I had the best experience ever in Delray. All of the people in sales I worked with and in finance were all first class professionals. No pressure. All kindness.
Deni Boehm Sher
Dec 5, 2020
5
Had a great experience with Kamryn. She was very professional and courteous. Her knowledge of the car was great and took the time to go over the entire car . Thanks again !
Ron
Dec 3, 2020
5
Sales rep Joe Taylor was terrific
Edward Toscano
Dec 2, 2020
5
All went well. I was very satisfied
Phyllis Finkelstein
Nov 30, 2020
5
We had a great experience. The staff is very considerate and accommodating. Everything was done in a timely manner and nothing was a surprise. They communicated during the whole process. Great job!
Diane Ferrucci
Nov 27, 2020
5
I like the service there , it’s fast and efficient .
Gwendolyn Powell
Nov 26, 2020
5
Everything was taken care of.The car was delivered at time they said
Nancy Engelman Singer
Nov 25, 2020
5
I’ve been very pleased with the service at Mercedes Benz of Delray, since I bought my car in April. Evon is great!
Darcy La Fountain
Nov 23, 2020
5
Just bought a mother car from Mercedes. Went back to same salesman, Larry Streng because he knows his business and works hard to inure you walk away happy, which is important to me. Larry knows the product and takes you step by step on a journey that filled all your needs. He’s the man!!! Dr. Larry Markson
Larry Markson
Nov 21, 2020
5
The Mercedes- Benz of Delray dealership provided outstanding service. My salesman Benjamin was a very professional, helpful and made the whole experience a pleasure to do business. I am highly recommended this Dealer.
Lara Schultz
Nov 17, 2020
5
Service is very good, and service manager David is excellent .
Barbara Hammond Dubs
Nov 16, 2020
5
I was heading home when my tire pressure lowered significantly in one tire. I was nearby Delray Mercedes ( my dealer) and they advised me to come right in . My service advisor Kevin Suarez was there, and attended to me immediately. My car was taken in, and tires and breaks were replaced. Due to Covid restrictions , I had my husband pick me up.Kevin was understanding of my concern of being in a waiting room, and was kind enough to allow me to sit at his desk until my husband arrived. I feel fortunate to have him as my service advisor. Kevin offered to have my car delivered the following morning clean & sanitized , which they did. I am most appreciative of the service I received,
R J Lawson
Nov 16, 2020
5
My service agent, Melissa, was very courteous and helpful.
Jill Grossbard Coron-Mazzarell
Nov 14, 2020
5
Was very happy and please with the-service. Very convenient location. I highly recommend using this location
Thomas Yee
Nov 13, 2020
5
Service was good & didn’t take too long,once was scheduled,to render it.My customer service rep,David is on the ball & pleasant to work with. I am sorry that a car with only 6,000 miles had a defective brake pad,but the warranty,of course covered that. The warning on the front screen helped to discover the underlying problem that existed. Over all, this dealership provides good customer service. It is also conveniently located from my home.👍
Beverly Greenspan
Nov 8, 2020
5
I have used Delray Mercedes for all of my cars maintenance and scheduled services and Kelvin Martinez has always given us the best service and follow through. I am a long time Mercedes customer and I will definitely be bringing my cars back to the Delray dealership for my continued services.
Jeff Kornblum
Nov 7, 2020
5
Very helpful and polite. Social Distancing and masks taken seriously
Daniel M. Acevedo
Nov 7, 2020
5
Extremely efficient competent service, from the person who handles your reservation, the loaner car procedure and to Jonathon Vargas my service representative. I would not go anywhere else.
A. Sunshine
Nov 2, 2020
1
This was the worst experience ever. They didn’t take all the concerns in consideration neither take the time to work on the car. I had to drive the back to the dealer.
Micius Theoc
Oct 30, 2020
5
Excellent service and had provided a lease car.
Edmunds
Oct 24, 2020