All dealers are so helpful when you are BUYING the car, yet struggle with post sales service and support. Estimated service durations are way off! I arrived at the estimated time and still waited over an hour for my car. Also communications are not consistent. I recently bought my car in for paint touch up. Customer service told me an appointment was required, yet when I spoke to the technician working on my car, they assured me that appointment for this are NOT needed.

Professional, cordial and courteous. They made my second purchase as easy as the first. Will be back for my third when the time comes ….

(Zero Stars) Very disappointed in Mercedes-Benz. I thought Mercedes-Benz was better when servicing cars but they do a better job selling. Took my car for service B plus got other services per advisor. Then days later my car having break issues. Call advisor dropped off my car to get re checked. Advisor calls saying they made an "HONEST MISTAKE" gave wrong information, If me and my family would of had an accident Mercedes-Benz what where you going to say? Yet till this moment all I get is HONEST MISTAKE but no solution from any one. Maybe with this review someone will respond.

Great team! I was helped by Sales Rep Kamryn Dodds. Very knowledgeable and sweet person. Not pushy to close the deal as a Sales rep should be. She had the patience to answer all my questions and point me to the right direction. I will definitely return when the time comes to change my new car. Keep up with the good work guys! 👏👏👏👏👏

Mike did a great job and was honest about everything and a great personality 🤠

The service was impeccable! Stacy stayed in touch with us while parts were on order. We couldn't ask for anymore. Thank you.

Always done perfect Very friendly

Brought my GLE 53 in for an emergency service, it was very relieving that I could drop it off right away.. Stacie was assigned as my advisor and called the same day. She was very helpfull when dealing with warranty and to make sure that i’d have my vehicle as soon as possible, since my tires had to be ordered and there was no loaner available. Upon picking it up, I dropped off my C300 for an oil change and she found a recall that was done and ready by next day. Thanks to MB of Delray and especially to Stacie’s great customer service. I’ve bought a new vehicle there and had my both MB serviced there, I’d recommend anytime.

Took my car for service and they solved all the issues quickly, Shawn took care of me and kept me informed as progress was being done. I do recommend MBenz of Delray and Shawn.

We bought an electric car from them last week and the sales lady, Mardy and Allan in finance were knowledgeable. She called and said they were always available if any questions. We went in this week and Freddie was most helpful in getting information we needed. Very happy with our new electric car and the service.

David Rhy is an excellent service provider at Mercedes! He's personal and goes above and beyond with excellent communication. Thanks for taking great care of me and my car!

Service department extremely helpful and knowledgeable. Melissa goes above and beyond to make sure the job is done right.

I would give this dealership minus five stars if I could. They do not deserve to carry the Mercedes Badge. Shady, underhanded, and deceptive. Stay away. Marty Guirlande, sales, and the manager, Joe Cardella should be terminated immediately by the owner or Mercedes Corporate. I have been a Mercedes owner for 45 years and have never been so mis-treated and lied to after taking my wired money (paid in full) Run away from this dealership. James R. Barra

Great service, appreciate all the help.

I’ve always been a customer of Mercedes, and Tim just went above and beyond to make my car service a breeze, I really do appreciate your help

very good service and very professional

Excellence in Every Way, With Concern Shown for My Issues With My Car. The Waiting Area Was Extremely Clean , and Comfortable, Which Helped Make My Service Experience An Excellent One!

Excellent service and my adviser in Delray TIM is always a pleasure to work with. My appointment is scheduled, loaner is ready and service was done withinn2 hours and I was called. Excellent and professional all the way. TIM deserves a pay raise, promotion and all expense paid trip. Sincerely, Randi Fibus-Caster Mercedes owner since 2003

Purchased a new 2022 C300 Mercedes from Delray Autonation, They made it a pleasant experience.

Great service!!!

Daniel Desmond was the absolute best! He is very responsive and answered every question I had. I wish I would have just started my car search with Mercedes Benz of Delray, it would have been way easier and faster! Nonetheless, I love my new car and had such a pleasant and fast experience purchasing it. Thank you Daniel and thank your Mercedes Benz of Delray!

Very satisfied with the customer service at Mercedes-Benz of Delray. My agent, Benjamin Shatkun, was very patient, kind, and professional throughout the car purchase process. Would recommend going to this auto dealer for anyone interested in purchasing a Mercedes.

Diagnosis given for car was horrific as to not being worth repair. Repair would have been close to $16,000. Took car for second opinion to a German auto repair shop, and after 2 days of diagnosis, a sensor was replaced and total cost came out to $700. My car is working perfectly, as usual. Knock on wood.

Not impressed,I stopped in to buy a new GLE350,I went all around the lot looking and couldn’t locate them.So I decided to go inside and Not one sales person asked if I needed help,maybe it’s because I drove in a $65,000 truck and maybe they think I’m a hick.Well you blew it,there’s other dealers that will take my money,you could have sold one today had you showed interest.

Service department- as a rule, don’t expect a loaner car for 3 weeks out! I had an emergency with tire pressure, came in and wasted 4 hours of my Saturday only to be told nothing was wrong and tire was fine. A week and a half later low pressure light comes on, tire super low on i95. I leave work to rush it back to service and forced to leave it there and rent a car for myself. They can’t look at it same day, all next day I’m calling and leaving messages about the car, don’t get a call back until 4:30pm telling me nobody has even checked it yet. I’m only told about a leak in the tire and it needs to be replaced halfway through day 3. You have incompetence everywhere. A person brings a car in that had to have tire filled up twice in one week and tell them nothing is wrong with the tire- SLOPPY and careless. Nobody checked it properly in the first place. This is one of 4 separate service visits that carry the same theme for me but infuriating enough to post. Great car, sloppy, unprofessional dealership. Get yourself an Audi or find a different Mercedes dealership. I’ll be doing repairs somewhere else. I can settle for sloppy work and no loaners at the corner mechanic where at least I don’t have to pay Mercedes service department size fees.

Very professional and courteous service department

Hamseh was amazing. She went above and beyond to make sure my car was ready, clean and gave me all the necessary instructions. She was patient, kind, courteous, knowledgeable. What an asset.

Very efficient. B1 service done while I waited. Out in less than 2 hours. All checks seemed to be done. Video sent to me later.

I have to say that I’m not the biggest fan of autonation dealerships. I find that autonation dealerships will not have the time for you if your just an Mercedes-Benz customer not a - autonation customer! In the sales department! Service so far has been good. With that said , Joseph Taylor who is a Mercedes-Benz of delray sales associate will take his time and help you on every aspect of your purchase. Besides just selling you a car, he is extremely knowledgeable on all aspect! He is like a walking Mercedes-Benz Encyclopedia. Trust me, by all means I’m not an easiest customer though that man does have the patients of a saint! I’m so extremely great for all the hard work that he had accomplished today for me!

Great experience purchasing a preowned Mercedes last week. The team at Mercedes Benz of Delray is awesome. They helped me with every step along the way and made it a quick and painless process. They’ve gone above and beyond to make sure I’m satisfied even after buying the car. Definitely would recommend Mercedes Benz of Delray to anyone. 10/10

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My entire experience with Mercedes-Benz of Delray was terrific from start to finish. Ron Miller responded immediately to my initial request for information on a vehicle that I was interested in. He sent me a full breakdown of the estimated out the door cost and suggested that I place a fully refundable deposit to hold the vehicle until I had a chance to see and drive it. Everything was transparent with no pressure. And when we went up to see and drive the vehicle and hopefully complete the purchase it was likewise easy and no pressure. When we went in to see Allan Oliveira in financial services I said to myself, "here comes the pressure and hard sell on extended warranty, etc." Well, there was no hard sell or pressure... just the facts, clearly explained. I was able to decide for myself what extras were valuable to me. Ron and Allan have both since followed up to see if I had any questions or concerns and to make sure that I was completely satisfied. It was a bit of a drive from Davie but WELL worth it. When I am ready for my next car I will definitely go back to Mercedes-Benz of Delray!

Excellent service. Prompt, courteous and car came up impeccable. Thank you Evon Dawkins for taking care of my car

Stacey was extremely helpful in getting my car back as soon as possible. Very friendly service department. No complaints with the repairs

The Assistant manager (Mike) took great care of my issuer. It was resolved perfectly , from beginning to end. Thank you

I had a great experience with service advisor Mike Vollrath. He is very professional, friendly and it was a pleasure to work him for my vehicle needs.

Helpful and great service.

I feel very well cared for when working with David Rhy

Maintenance time with a loaner makes things go smoothly.

I would like to express my appreciation to the Delray dealership the way they used all the necessary means to repair a badly demaged car. A special thank you to Roger and Jonathan who made sure that everything was done correctly and I was provided with a loaner car. A special thank you to Sheryl in AutoNation, who kept me up to date of the progress. The car now runs and looks like new.

Service department was kind and went out of way to help.

Just perfect!! My car was super on time, everything was perfect ! Thumbs up

Never hav I been treated or had a more fair deal given than by Daniel and Danny thank you both.

Kevin is super attentive and professional. Congratulations Mercedes-Benz for having the best staff like Kevin!

Inspite of missing a few documents from their closing department that took two weeks to finally get to me, it was a pleasure working with my salesperson, Kamryn, when purchasing my latest Mercedes Certified Pre-Owned vehicle! She was exceptional both during and after the sale and I highly recommend her as well as this dealership!

amazinz sales person and manager

From first step in to this dealership the whole experience was a pleasure friendly and knowledgeable stuff offered information on any vehicle and offer test drive. There was no pushing on anything and the buying process was super simple. I am very satisfied will return there and recommend to anyone. Have only two suggestions please upgrade your card reader to allow wireless payment. Additionally I would appreciate to know sooner about services cost, not able get them individually as they cam with packages what I was not aware of?. Other then that I am satisfied 5 stars overall ?

Best place , nice customer service . Planing to buy one more car .

Levon is great. Very professional and helpful. Always gets back and communicates promptly!

The best dealership I’ve ever dealt with! Michael Luciano is a professional in all aspects there on your sales team. From my inquiry about the car to me closing the deal and buying it, it was a pleasure. Allan in the finance group completed the paperwork flawlessly and was also a pleasure to work with! Great dealership and amazing team!!

Everything is very good 👍

I moved down to Florida from PA last month, and Mercedes Benz of Delray was the recommended service dealership. They exceeded my expectations with a fast, informative, and immaculate service.

Worst experience ever

Car was serviced and deliverted in the time promised

From the onset, I found the premises and staff both inviting and very cordial. My service advisor, Kevin Suarez was prepared and ready to expedite the repair service we had come for. He also kept me informed without me having to ask.

The only negative comment is that their phone system is poor and it takes a long time until someone answers the calls

Awesome experience by professional staff and timely responses

Service department always a pleasure to work with.

Fixed car perfect. Great customer service. David Wry very knowledgeable, courteous and efficient

Positive, friendly attitude of staff. Knowledgeable staff. You pick up car and feel confident that the service was (+).

I purchased my car easy. Signed the paperwork and out the door. Couldn’t have been any better. Larry is great have a nice day.

Great service from entering the facility to leaving

I went in for battery trouble and a scheduled service. I found the reception and drop off easy and convenient. It was convenient getting a ride home, and they finished the car in a reasonable amount of time and promptly called me to come and pick it up. Overall it was the quality of experience you would expect from Mercedes Benz. I don’t have a single thing I would change or complain about. Everything about the visit was exactly right.

What there for a front end alignment they told me over the phone it would be $204 when I got there they "d me $340. The service man told me He would honor the $204. When I check out he charged me $304 a $100 for labor. So my question is what's the $204 ? Because all it was was labor And no parts.

Check and make sure all the car parts are there before leaving. Didn't notice, but mine was missing floor mats. Dealer let me know literally as I was driving away.

Son geniales los mejores y el mejor de los vendedores David Gold los recomiendo

my service agent, Timothy, was easily available to me on the phone and in person. and he kept me informed about what was being done to my car.

I absolutely love my new MERCEDES! It works so well. I love that Mercedes-Benz of Delray has a great service as well. I had a great time meeting everyone.

Great people to deal with

Bought c 300 less than 6 month The steering is peeling . I have warranty didn't help. Never again this Is my 4th and last.. Asked to call the Gm a month ago on july 2022 which i did ,waiting for a phone call back . its 8/17/2022 still no phone call or any progress in the matter .it's nice to put a comment from the dealer to put those who read the comments that you do something on issues , but the truth is just for people to see they do nothing in regards to the issue .

Yesterday I purchased a car with the help of Mike Luciano at the dealership. I have to say, Mike was the most professional car salesman I've ever had the pleasure to meet and buy a car from. The entire process, from my initial call asking about the car, to taking delivery of it, was a pleasure! My car was ready at the time promised and the time to complete the paperwork with Allan Oliveira was a breeze and completed quickly. I highly recommend this dealership based upon my experience and I'm sure you'll enjoy it as well. Thanks Mike and Allan for doing such a great job!

The services department. Shawn is the best.

It was a pleasure Working with Oliver and Robert, they made the process seamless.

The manager was the one who did finally solve the problem. He is so smart and worked hard to get it done.

Relaxing buying process. Most of the requests made were fulfilled. Salesman made this purchase a satisfying process.

Camryn was great!

My experience with Mercedes Benz would not be 5 stars without my service tech Kevin Suarez. He has been my service guy for 8 years and I must admit he is a gem. I'll keep my Mercedes Benz as long as Kevin is with their service department. David Rhys is another service tech that deserves an honorable mention. He stepped in like a true professional when Kevin was out of town. He promptly returned calls and follows through on getting a resolution. Thank you David and thanks again Kevin for always making things right. Also, Roger Keehfusr in collision is outstanding. Mercedes is lucky to have you guys!

Delray Mercedes every time is best. But they must fix sales and delivery time. To long.

Very good service Very Professional had no problem or anything will continue to look for a good deal.

a couple of inconsistancies. Firstly the service department stated the 30,000 mile service was performed. the last time I had my car into Mercedes the mileage was !8,4xx something. SO I questioned by 30,000 mile service was performed. Answer it was June 2021. SO now the next service is 40,000, I agreed. prior to pick up, received email stating need front tires and alignment. went to pay invoice, invoice stated tires in good condition. so confusing, email versus invoice.

Straight-forward, quick, and enjoyable. Timothy Owens was great- very clear instructions were given and we were assured there were no hidden fees! The place is very clean and our car was returned shiny as can be! We had a great experience and look forward to using this location in the future for our Mercedes needs!

Outstanding service department. David Rhy is a fantastic service rep.

experience was good i bought my leased vehicle and found all people involved were efficient and able to answers my questions

Friendly staffall around Joseph, my Salesperson went above and beyond to give me a great deal

wow i will tell it like it is YOU ASKED it started with a phone call trying to talk to someone on the phone was crazzy very bad on hold for a while then disconnented 5 times i was purchasing a car from a private owner , so I wanted to have the car diagnosed I live in New York the car was in Florida when I finally got to speak to someone I told them that I wanted to diagnosis emails to me not to the owner of the car well that didn’t happen and that was my concern why in hells name would they give the diagnosis to the owner of the car and to me that was really strange that the owner of the car emailed me then they called me and of course they wanted to get paid I explained the situation and they just wanted the money they did not see anything was wrong with that I thought that was crazy I thought they were unprofessional of the starting of the phone calls to the way they handled it due to my surprise I think that whole staff needs training and customer service you asked for my honest opinion so I gave it to you no I would not go there again ever thank you and have a beautiful day

Mercedes-Benz of Delray truly has a customer centric culture and Stacie exhibited this culture with highly personalized, professional service that are worth 5 stars during my recent visit. She took the time and exercised patience and active listening. At no time did I feel rushed or like just another customer. Additionally, the service crew did an impeccably excellent job to my vehicle. Keep up the good work, Mercedes!

Very efficient, waited for car to have service B, the work was completed in a short time period. Very happy with facility and staff.

Very welcoming, professional and fast service.

Tim did a super job on follow-up and a timely job well ✔ done.

My name is Patrice, I drive a newer 2021 vehicle I came in to drop my vehicle for service as well as receive a loaner. This dealership( Mercedes of Delray) seems to cater to the white race. Being that I am African American, I assume I stand out like a sore thumb here. Previously I witnessed a very difficult customer being catered to over a vehicle preference (loaner) while I only requested that the vehicle have tint on the front window as most of their loaners do. When I asked for this preference I was told by my service advisor Nathan that this wasn’t possible as the vehicles were “claimed” although they are loaners. I wont return to this dealership. I’m sure I’m not the only African American customer that has experienced this type of treatment at this particular dealership. The true disregard for certain customers sickens me. I refuse to ever be mistreated or made feel like my PREFERENCE is second to anything or anyone. The loaner manager is Dana. John is the service manager who also appears to cater to a certain race. They will never ever see me again and for that I will never do business with Mercedes-Benz again. When my lease is over. Before leaving there was a gentleman complaining about the POOR SERVICE, I agree it’s definitely POOR!

My experience at Mercedes was very positive. Even was terrific. Very personable, knowledgeable, and efficient. He took a personal interest in me and made me feel like a valued customer. It was my first time at this dealership and I will be back

Purchasing a new 22’ AMG Gt53 from Mercedes Benz of Delray Beach has been the worst experience I’ve ever known when purchasing a new car. In addition to a tear detected in the leather on the drivers seat upon delivery, the key fob was missing and could not be located and when driven for the first time I was alerted to inadequate unsafe tire pressures, it’s now 10 days past the the sales transaction date and I still have not been paid the $82,000 I am owed by the dealership for the vehicles and titles that I delivered in trade for the new vehicle purchase and to this day I do not have confirmation for delivery of the missing key fob or repair of the leather seat. My advise, go to Palm Beach or Miami to purchase your new Mercedes and steer clear f the Delray Beach dealership .

Great experience at Mercedes Delray Beach. Evon was terrific and made me feel as if I was a valuable customer. He was very friendly and courteous. I’ll definitely be back!!!

As always, I called the Service Manager Kelvin Martinez ( MD Delray Beach) and he provided timely and excellent customer service - More reasons to purchase a Mercedes Benz!! especially from MB Delray

Great and easy experience. Friendly staff and comfortable waiting area!

The staff was very friendly and helpful. The service was super efficient and everything went smoothly.

My Service Specialist, Michael, was excellent to work with when I brought in my Mercedes. I had a broken passenger side mirror and the one request I had was to keep the original housing. Due to my car being over 10 yrs old, I did not want to have a new mirror that would not match in color with the rest of the car. He was patient and understanding and he went the extra mile to insure that the techs could meet my request but he couldn’t guarantee it. I understood. Michael kept me in the loop and responded to all my concerns and questions with professionalism and courtesy. The tech that worked on my car was able to save the original housing in the repair process. Michael was great. The technician did an incredible job. I am very pleased with all the care and attention from everyone who made the repair process easy and outstanding.

Everyone was very professional and helpful. Only problem was the promised loaner car was not available .

The process of having my car serviced at Mercedes Benz of Delray was extremely easy and the personnel were as nice as could be.

Fast, courteous, professional service. None better for your Mercedes-Benz.

I was impressed by the people the showroom and specifically by Camryn the young lady that sold me the car

This is the best dealership in Delray, classy service, helpful staff and attention to detail, a stellar experience

Service was a breeze…price quoted was fine, but when I paid for it I was pleasantly surprised because it was actually much less than the quote. I had transportation home and back to pick up my car. Service advisors were really helpful.

Very pleasant experience, helpful people, classy service and great follow up, I had the best service at any car dealership in my whole life, everything seemed easy and straightforward, makes you wonder why all the others are so lousy.

Great sales person in Lou Green.

Excellent experience. We worked with Freddy and he couldn’t have been better.

Great place to buy a car. I just bought my third vehicle from Auto Nation (my second vehicle from Mercedes Benz of Delray). My salesperson was Kamryn. Special shoutout, however, goes to my service advisor Ms. Stacey Grell. She is The Best. She is very professional and always looks out for me to make my experience as convenient as she can.

Ben Shatkun is terrific, his level of attention to our requests and timely responses were not just first rate, they were exceptional, too. The pick-up of the trade-in and delivery of the new EQS was flawless. I enthusiastically recommend him & his team at MB of Delray

If possible, I would suggest another dealership. No one answers the phone, no one calls you back, the team is not at all solution driven. I assume they just want you to buy a new car rather than fix the car you have. BTW...2017 with 20Kmiles...sad.

Traveling on the road from Colorado. Just about to head home when a recall notice was issued. These guys took care of me, not a regular client, and had me on the road in 24 hours. Sorry if anyone had to wait extra but I was so stoked that Mercedes Delray fit me in and handled my issue with speed! Thank you all so much!

Completely incapable Of pulling off basic customer service skills. Always the same never changing.

The salesman doesn't move faster enough for minority citizens! You have to find them or hunt them down about asking for details on a car! Bad business!

It?s a no nonsense place - your in and out and that?s what I like - if you have any questions about a car they have the answer - what more could you ask for.

I gave my dealership tires to put on my car. They did a perfect job and also did a four wheel alignment.

multiple days in a row trying to make an appointment for service and cannot get anybody to take the call, they pick up, put you on hold and connect you or send u to voice mail. Trying to eventually pickup up the car nobody calls you back, you call and today have called 7 times and cannot get anybody to pick up, the one time I got thru they put me back on hold and disconnected me. do not buy a car here, and 1000000% do not service your car here. this has to be the worst dealership I have ever worked with. Chevy is so far better than these people. Saying how poor their experience has been, is not saying enough as to how bad they perform. They just don't care.

Completely incapable Of pulling off basic customer service skills. Always the same never changing.

Our Service Advisor, Eric Moreno is always polite, professional, honest and easy to work with. He's helped us with our 2022 GLE350 and our 2021 Sprinter Van 170 and has always taken great care of us and our cars. He's a great communicator and has kept us in the loop with each step.

Excellent experience with Delray Mercedes Benz and with my Salesman Mr. Ron Miller . In all my years of buying or leasing Mr. Miller has been #1 in aspect of my car buying experiences. He represents Delray Mercedes with his integrity, knowledge and professionalism and I highly recommend anyone who is thinking about buying or leasing to contact Mercedes Benz of Delray.

Excellent service. Even my adviser was accessible and met my needs, above and beyond

To change a AC compressor for a vehicle with 17000 miles its not very normal

Very helpful people at every turn😳 Mike made buying my new SUV so pleasant. He tutored me on all of the new controls on the dashboard, doors locks and so on😁 This car has so many more cool things than my last Mercedes. The test drive was so awesome and convinced me that this is the car for me.

I have a couple of Mercedes Cars and due to high cost of Annual Cost of Service, I purchase 3 Year Service Contract for each. Last one was $2538 for one vehicle. All I can see that has been done during these 3 annual appointments are wiper change, fluid check and oil change. Doesn't seem worth the $$. On Service last week I didn't even get an invoice letting me what was completed during the appointment. (they usually email it to me and that's why I didn't ask prior to leaving) Would suggest using a Qualified Luxury Car Shop and not the Dealership. High Price for Oil Change and fluid check.

I have been going to this dealership for about four years for my car?s annual service. I think they are excellent. The scheduling is easy and the scheduler considers if my service rep is available and arranges for a loaner car. As soon as I arrive there is someone who takes me inside to either wait for my service rep or takes me right to him. My service rep is Jonathon Vargas and he has always given me excellent service. I never have to wait more than 5 minutes for him. I do get the earliest appointment. After noting my concerns, he takes me to the car loaner department and that process is very fast. The first time I got a loaner car, I needed my insurance information, but since then, I don?t since my insurance stayed the same and everything is in the system. But even the first time the process was fast. The loaner car is free. My car is a 2013 GLK 350 and the car still feels like new since I do have it checked annually and have the dealer proactively repair any issues that they see.

My salesman, Benjamin Shatkun, was the best! Buying a 2022 Mercedes (a GLC 300 which I love!!) is not my first rodeo; I have had my share over 30 years of purchasing a variety of new cars In various states where I have lived. Mercedes of Delray has found a good one in Benjamin. He is top drawer. He is competent in all the basics of the professionalism in selling cars, like knowledge, attitude, friendliness, customer-focused, integrity, and the like. His strength is found in how he makes the customer feel: individualized, personalized, important, no-nonsense communication, satisfied. He actually goes the second and third mile. And he did those with me. Clone that guy! I had no problem with other staff at this dealership. All good people.

The service was good and they clean the car for me but the logo on the back of the car was loose and don’t know what happened! I didn’t see it until I get home

Fast Service A performed and while I waited, enjoyed great coffee and Internet. My car was washed and ready in just under the promised time.

Customer representatives are very helpful and go out of their way to provide service.

Have two Mercedes and because of high service costs, I purchase 3-Year Maintenance Agreements with the Dealership. The last one was $2538 for one of the vehicles. In the 3 Services, nothing more was completed than oil change, wiper change and fluid checks. This is a Big Number for a routine annual service and I would suggest using a local High Quality Vehicle Center for the Oil Changes and other minor services. The last service was especially disappointing as I didn't even get the invoice emailed to me of what was completed and no paperwork when I left the dealership. I don't typically post bad reviews, however, there is a big gap in value received versus amount paid upfront for service. $800 a pop for oil change and windshield washer fluid feels unreasonable. From my perspective, the service should enhance the car owner - dealer relationship not detract from it.

Larry is the best he has exceptional customer service. He always goes above and beyond. Larry sold me and my boyfriend 2017 c class 300 4 matic and was still checking to see how we like the vehicle and if we had any issues. That really meant alot to me. So if you are looking to buy a vehicle please go and see Larry.

When you arrive to Mercedes Benz, you are treated as royalty. Their customer service is excellent. If there is an issue with the car, they really resolve it to your satisfaction. Their mechanics are superb in knowledge and technical skills. I would not trust the maintenance and repair of my Mercedes just to anybody, but the technical team at Mercedes Benz.

I received exceptional service when trading in my 750I BMW for my Mercedes. I’m very happy with my new Mercedes! Michael, my outstanding salesman, was very patient in helping me select my new vehicle. He made the whole process easy & stress free. This is the 2nd Mercedes I’ve purchased from this dealership and I would definitely recommend Mercedes-Benz of Delray and Michael to my friends & family.

Great job will only come to this location I tryed the coral spring location and would never ever go there again

Customers Service is always excellent! David Ray always take care of my car maintenance and he is really the Best

My salesman was David Gold. He was extremely courteous, helpful and professional. Everyone I dealt with at this dealership was also very professional. I would definitely give them my business again.

Shawn Parton is a great advisor! Honest and thorough!

Purchased car from Mercedes Benz of Delray. Scheduled a service from them. Requested a loaner car to use while service being performed. 1st available loaner was for an appointment 1 month from when I called. So I took that appointment and waited a month to bring the car in for service. The night before the scheduled service I received a phone call that from the dealership that the loaner car was unavailable for my appointment. After making other arrangements for transportation, I brought my car in for service. The service on the car was fine. It appears all appropriate work was performed. When I got in the car to leave I noticed dirty hand prints all over the interior of the car. This service department is sloppy and unorganized. I would avoid whenever possible.

I brought my car in because the engine warning light was on and the car was not accelerating. This was on a Monday morning. On late Tuesday afternoon,I was told that they had not looked at my car because the assigned technician had called in sick. After a conversation with customer service , they promised to get to work on it on Wednesday. To their credit, the car was fixed by Wednesday afternoon. So some good and some bad which is why I gave it an average rating.

I had a pleasant experience buying another vehicle from Mercedes of Delray. I find the sales staff courteous and professional. Looking forward to the next Mercedes I will get from them. Thank you Daniel Desmond.

The sales team was informative and innovative regarding working within our budget.

Great customer service wonderful service rep. Thanks

The team is very professional. I truly enjoyed dealing with Evon. He tries to follow up with you to see if you are satisfied with the work. The team that my car went to made sure to communicate to the writer all that needs to be done with the car. An area of improvement would be if the company has more loaner cars. Mercedes Benz of Delray is a great team.

Just left the dealership with my new MB. By far the best interaction and transaction we have ever had . Thank you so much Kamryn for your above and beyond for us!!! Rare these days. It was a great pleasure!!! Frank and Liz

The team is very professional. I truly enjoyed dealing with Evon. He tries to follow up with you to see if you are satisfied with the work. The team that my car went to made sure to communicate to the writer all that needs to be done with the car. An area of improvement would be if the company has more loaner cars. Mercedes Benz of Delray is a great team.

Consider advising your consultant Freddy York that acting a fool on the Internet while also listing his place of employment is a short-sighted thing to do.

Service sept is fantastic, specifically Shawn and Roger Baldwin. Truly concerned about their customers

Had to wait 30 minutes after arriving to see a service writer. Was told the replacement of an SBC unit would take up to a week. Was delighted to receive a call the next day saying my car would ready the following morning.

Shawn Parton as always was very professional and helpful. Arranged round trip transportation and car was ready when promised

This was my first time servicing my new 2022 GLB at Mercedes Delray and I was very pleased with the dealership. The staff, in particular Mike Vollrath, was very professional, experienced and efficient. The service was also reasonably priced. I will definitely be coming back in the future for all my servicing needs.

Very personable sales person.plan on 3 hours to get your check if selling your car.

The service was very good. They got the car in very quickly. However would have liked to have more contact by a phone call or two instead of only by text. It seemed rather impersonal.

Great service and sales !! Keep it up team

I was at Service A, with Mercedes-Benz of Delray, my technician Shawn was amazing! He was so kind, and welcoming. The service center itself, is a bit old, however the personnel compensated for that greatly! It’s a wonderful place and has again, amazing service. My wheels were polished, and cleaned up, the exterior was also washed and dried. I definitely recommend coming to Mercedes-Benz of Delray!

I was in search of an SUV and Joseph found me just what I wanted, in spite of the lack of cars throughout the whole car industry. He and everyone there made the whole process easy. Also, because they are part of AutoNation, I was able to turn in my leased car there without having to go back to my previous dealer. A great experience.

Sean is an amazing service advisor. Been coming here for 2 years and every time was exceptional. When I trade in I will be returning to Mercedes Benz of Delray

Not only the service team wad great, but a few days ( on a Sunday) went to get the battery of my key changed, and I was very pleased to see how helpful the sale staff was.Mardy especially went above and beyond to find me a battery since the service department was closed.

My Mercedes recently needed a major repair. Evon at Mercedes of Delray put me in a loaner vehicle and kept in touch with me throughout the long process. My vehicle was completely repaired and it was an easy process thanks to Evon.

I loathe the car process. It’s always stresssful with unscrupulous sales teams, not this time. This is an exceptional dealership with phenomenal customer service. Freddy York is a gem. He made the process seamless. He worked so hard, even on his days off, to help me find the best car for me. He really went above and beyond. It’s so refreshing to receive such stellar service, and is quite an anomaly these days. Thank you Freddy and thanks MB of Delray. Customer for life.

Service person was professional and courteous. Facility was nice. Overall good experience!!

Kelvin not only saved me money but his attention to detail, car knowledge and quality of service was exceptional. I will not bring my car anywhere else!

Just bought a 2021 S580. This was a very pleasant experience with Daniel Desmond, a very knowledgeable salesperson. The next day, Daniel spent a considerable amount of time demonstrating and teaching us about the car's extensive technology package and its user interface.

Johnathan Vargas was most helpful and courteous as usual. The service was on point and I?m extremely happy with the outcome

Great Exeprience....the team reached my financial goals as requested!

Kelvin Martinez is an exceptional service advisor. I recommend him highly. He goes the extra distance and explains everything clearly. Very pleased overall with the service at Mercedes Benz Delray Beach. Would not go anywhere else for my Mercedes service.

I loathe the car process. It’s always stresssful with unscrupulous sales teams, not this time. This is an exceptional dealership with phenomenal customer service. Freddy York is a gem. He made the process seamless. He worked so hard, even on his days off, to help me find the best car for me. He really went above and beyond. It’s so refreshing to receive such stellar service, and is quite an anomaly these days. Thank you Freddy and thanks MB of Delray. Customer for life.

Brought my vehicle in at 9am on a Friday. At 5pm I called them to get a status on my car and reception said theybwere closed and will not be back until Monday. I was left without a car and had zero communication. My concern was met with an excuse about how much work it takes to find the problem with my car, ok but it's easy to pick up the phone. Then they stated they'd begin work immediately. Amazing that the work they claimed took a long time, started Monday and they had it done in a couple of hours (?). An honest apology would have gone far. When I picked up my car, they handed me my key and told me I can go walk across the lot and get it. This is NOT the service we pay for. Left message for the owner, no reply. Will not go back for service or for purchase.

Would not recommend this place to anyone. Have brought my car here 3 times for service and each time has been a headache. The main thing is lack of communication. I’ve had Melissa each time I came, most recently I dropped my car off at 7 AM, she gave me an update at 10:30 and said she call me when it’s done. At 1:15 I went in person because she didn’t return three of my calls and the voicemail that I left. When I arrived she was sitting at her desk which I can assume that she had gotten all of my calls on her office phone and just chose not to call me back. Just seems kind of sketchy that I leave my car somewhere and when I called to check in on it nobody answers me even the main line.

Stacey Was very professional the car and repairs were on time I give it a five star rating. Stacey was courteous and very informative I will certainly bring my both of my Mercedes to your dealership for future repairs and maintenance

The process to buy my car was easy. The sale associate was very nice and friendly.

all persons courteous and helpful in resolving my repair problem

Michael in service is always on point. Gets me in and out and responds on everything,

Excellent accommodating professional and attentive in all aspects of sale from Ben . Also from Russell in finance and I was very pleased with the whole process of my new car purchase . I love my new car. Excellent product .Store is clean and inviting . Darren is a great representative of great management.

My service rep, Stacey, is a pleasure to work with. The car was returned to me clean and by the time promised. Stacy provided me with an honest assessment of what other repairs might be required in the near or not so near future.

I was able to schedule my service appointment the first thing in the morning. I was in and out in a reasonable amount of time. Shawn Parton, the Service Advisor was great. He explained what was needed and what was completed. They service tech videoed the car and tire tread check. The car was washed and vacuumed and returned clean. I have always had great service at Mercedes of Delray.

Everyone was outstanding. Carl and his team at the Collision center are top notch.

Experience was great. My needs were a basic preventative maintenance. Car was completed in a timely manner Definitely will use the dealership again for future needs.

Even this location is way further from where I live, I make the effort to see that team at Delray!! BEST Benz location in SFL!!!

The service team at Mercedes Benz of Del Ray are always friendly and explain everything to me. Great people.

Very good. Fast and efficient. Very nice service manager

Excellent customer care and concern.

The appointment was scheduled right the way. The car was brought to the shop without delay, The work was done on the same date . Assistant Service Manager Evan Dawkins explained all the service work in details. Work was done promptly as expected. The dealership arranged the service car for bring me home and pick up from home to dealership. Overall experience was very positive

Much better experience than my last visit.....Service Advisor was on top of it and got things resolved. Car was clean at pick up so all good.

Melissa Stacy is one of the best Assistant Service Managers. If I need service, I only go to her. Melissa deliveres excellent customer service! She is very professional, responsible, keep me with updates regarding the service. Thank you!

I live and west palm beach and take my cars to Delray Mercedes!!! Comparing to the 2 dealers near me Delray has better staff, better techs, better even price.. Overall they are way ahead of the others, my experience always great maybe since I have the best service advisor Kevin… I recommend Delray Mercedes’

They offered a price for our Mercedes GLC 300 (mileage < 15000) that was much lower than the KBB value based on the argument that the car had an accident in the past. This "accident" was a scratch which the vehicle got when it was parked in the parking structure of my company. This was explained to them. The scratch was fully and professionally repaired without any traces left but reported to the insurance at the time. They seized the opportunity to treat this like a major crash and made an "adjustment" to the KBB value. When we showed up a 2nd time at the dealership for the final sale, they went even lower with their offer arguing that the car had been moved 2000 miles between May 20th and June 16th 2022. In reality the car had been moved less than 200 miles during this period which they of course knew because they had recorded the mileage on May 20th. When we asked them to show us their records, they did not do so but instead went back to their original low offer without any further explanation. We had never experienced such an abysmally low level of customer orientation with any dealership in the US or Europe before. We cannot recommend trying to sell a used car to Mercedes-Benz of Delray.

my advisor Kevin was excellent, very professional and kind. i could not get an appointment with the Mercedes dealership i usually use and this dealer is at least a half hour ride farther. I may take the ride again when I need service again because that is how much I was impressed!

Experience was satisfactory. Nothing more to say. That's all

Stacey was awesome!! I’ve had below average experience in the past but Stacey made up for it.

I had a great experience with Mercedes-Benz of Delray. Daniel, the sales rep, was very nice, straight to the point, and very professional. I plan on going back for the next car I need to buy

The service team at Mercedes-Benz of Delray really strive to make an uncomfortable situation as pleasant as possible. I have been having service at this location since 2016 and never once did I experience any negativity or lack of care. This is rare in car service and why I keep returning. I have purchased two cars from this dealership and have had both them only serviced here. Timothy, Shawn, David and the whole service team are always lovely and fair. Even when they are busy they show they care. I was having a pretty rough day (not anything to do with my car last being serviced) and Tim took the time to ask me if I was ok, as responsive and fair. In 2022, they are still providing wonder levels of service.

Impressive service experience!! Professional, efficient and friendly. Delray Mercedes got us in quickly when North Palm Beach Mercedes told me their first service appointment is in September. All our issues were resolved and everything was covered under a recall. I most highly recommend this outstanding service team!

Calvin service advisor was very professional. Star rating 10. Nice and clean .

I found Jonathan handled the paperwork and that he arranged the loaner car delivered to me quickly. It was done very professionally.

They are well organized, prompt in their response, well priced and professional.

It could not have been better. Great service, professional all the way and most important timely as promised.

Removed leaves in ac blower. It was a time consuming job. When finished, the service advisor told me MB wouldn?t cover it because I must?ve parked under a tree, but he would take care of it anyway. Isn?t that a design defect? Very strange!!

salesman,larry was very professional and friendly.

Everybody there is professional and courteous

David is very nice and helpful. He did inspect other things for your car safety besides what recall needed. Great service.

Service is not responsive and does not communicate with customers on status. My 2 year old car is expected to be in the shop for a warranty repair for 2 weeks awaiting a part from Germany and they would not provide a loaner or rentals car. They said that Mercedes does not provide that.

My overall experience was great and service also, thanks to Jonathan!

PERFECT FROM A-Z

Beautiful building, great customer service, and kid friendly! Thank you for a great deal and now I am a happy Mercedes Benz owner 🤗.

Johnathan, my service manager is an EXCELLENT employee. He looks out for the company while looking out for the client. He maintains a high degree of professionalism and knowledge regarding his clients. If he ever asks for a raise, you would be foolish to loose him.

I TRUSTED Shawn P. as my Service Manager! He OUTRIGHT SCAMMED ME, right along with everyone else at Mercedes Benz of Delray. This means that my ORIGINAL PERCEPTION OF THIS DEALERSHIP WAS CORRECT! Horrible! Definitely hired an attorney, and will be RECOUPING EVERYTHING!!!

I was lucky that we randomly walked in the services manager assistant’s office. His name is Kevin. He could talk with us by ASL (American Sign Language). Our communication is. much easier for us. He is professional and knows what he does. He is friendly. We felt like that the services welcome us.

Nice people, beautiful place

Great customer service as always! Thank you Stacey!

Eric Moreno was terrific knew what he is doing Very accommodating

Jonathan provided a quick turn around time for my car service.

Outstanding sales (David Gold) and customer service experience.

when i was looking for my next car I want a new Mercedes and the only one that realy help was Delray. My local dealer have the car I call to buy it and they ignorme.

So thankful to Joseph’s for his help and guidance. He truly went the extra mile for us! Love my new ride ❤️.

Terrific service from Ben on the floor to the attention to detail from service when picking up the new car. 10 out of 10

I have a MB dealership less than a mile from my home, but I drive to MB Delray for service due to the exceptional and personal care provided. Shawn Parton is my service advisor and he is the utmost professional. He is honest, courteous, and respectful of my time. I could not be happier with the service and highly recommend this dealership and Shawn, in particular.

Great experience. Very professional and friendly. I wouldn’t take my car anywhere else.

I dropped off my sprinter van and 3 weeks later went to pick it up and nothing was done. It was not looked and I never received a call. The Mercedes dealer parked the van and just left it. It hard to leave a positive review.

Great experience. Louis Green was my contact person. He was extremely knowledgeable, pleasant, and a pleasure to deal with. They delivered as promised. Finance department handled everything perfectly. Highly recommend buying your car from this dealership

Two months after yearly servicing, two months after the extended warranty had run out, we took our car in to have a small plastic part in the roof replaced. We were told we had to have 2 of them changed because they go together (the other side was fine). For over $1000. We then got a call from our service representative. After an inspection it seems that the car now needed over $6000 worth of work. Remember, this is 2 months after service, 2 months after the warranty had expired. Apparently it needed a battery, brake fluid flush, 4 tires, engine mounts were broken. $6000. This was not picked up during servicing 2 months prior? When it was under a comprehensive warranty? Or the year before? We did not authorize this service. When we picked up the car we saw written on the invoice, "customer requests 4 point inspection." We did not request this. My family was in the automotive parts business (TRW VP) and an uncle owned a high end car dealership. I know how things work, and I know how they should not. We will never go to this dealership again. We will not buy our next car from them. We live in an area with a predominance of Mercedes and high end cars. We will tell everyone we know about this experience. Update: the General Manager responded that he was deeply disturbed by our experience. He left his number, which turned out to be the general number of the dealership (phone tree). I called it, asked for the General Manager. I was told he was out, but would I like to leave a message for one of the other managers to call me back? Sure, I said, and left my number. 4 days later, no call, no message. Apparently no one is profoundly distressed. Bad goes to worse. I really hate to be manipulated.

My husband and I have always purchased vehicles through “privately owned” dealerships. My current vehicle was purchased at Mercedes Benz in North Palm Beach (NOT an AutoNation). My husbands current car was purchased at Champion, a private dealership. Customer service has always been FANTASTIC .. before, during and after a purchase. Until my most recent experience at Mercedes Benz of Delray Beach. My daughter in a bit of a hurry was looking for a car. She found a car she liked at Mercedes of Delray - Used Car Sales. An “AUTONATION” company. To make this short and sweet ... Customer Service - AVERAGE! Customer Service, Responsiveness and Fallow Up After the purchase - BELOW AVERAGE! Subpar! Excellent customer service before, during and AFTER the purchase is very important .. to me anyway. And for that reason … I will absolutely not do future business with this dealership, or any AutoNation for that matter. Stay far away from AutoNation Collision - Delray too. My recommendation .. find a Privately Owned.

Mark and Russell were amazing. They really went above and beyond with their customer service. Selling and buying my new vehicle felt like a breeze.

Always good service. Great staff and facilities.

Briana was awesome. Everything was done smoothly and fast. Everyone was very kind and welcoming.

Excellent service, on time, always as promised. Evon Dawkins, my service advisor, is an outstanding communicator.

Service department is punctual, professional helped lower the total service cost through MB offered incentives for tires, alignment and customer loyalty. The technician identified and corrected quickly and I was provided transportation to my office and picked up the car when it was done on time.

Service was good, they washed and vac’d the car afterwards. 👍

Great Service Eric. Thank You

Great service, timely response to problem and most importantly, problem resolved. Car was delivered when promised, repair explained and car was eased and clean. I recommend them to all MB owners.

Stacy Grell is the main reason i continue to go to Auto Nation to have my S550 and GLE 350 serviced She is a terrific service rep.

Very professional stuff. Thank you!

Everyone at the dealership is very courteous & professional. Vehicle serviced in good time. Knowledgeable, all questions answered.

Always excellent service. Prompt attention and knowledgeable staff. Kelvin is always a pleasure to deal with.

My service advisor was very helpful and efficient!

This is my 4th C300 that I purchased from Joe Taylor at MB Delray… Joe is excellent at his job, always making sure that I am totally happy with my new car. Highly recommend !

Very good costumer service, I buy a suv, everything was so easy, very friendly, the sale representative and the financial guy very nice, 100 start for both

My recent visit to Delray Mercedes service department was extremely pleasant, professional, and efficient. Melissa was extremely courteous and helpful. I could not ask for a better experience. Richard

Great service Just moved to FL Service advisor Mike was great

I had a great experience in this place the technician from service was very helpful. Keep the great work😊

Stress free! Everything was perfect. My advisor is the best! J. Vargas

Simple smooth process to purchase my car off lease. Larry Streng, at Mercedes-Benz of Delray Beach, clearly understood my needs to finance the purchase. He was very pleasant, knowledgeable, and assisted me to complete all details efficiently. I will be returning to MB of DB when I am ready to lease a new vehicle.

The Service Adviser that I dealt with was excellent and he kept me informed of what was going on with my auto at all times and he went over and beyond

Service at my dealership is excellent. My service advisor, Shawn Parton, is unbelievable, it?s on the ball, and gets the job done. He?s a great asset to the dealership. Mr. Green, also an asset, is a cracker Jack when it comes to educating customers on automobiles? And sealing the deal.

Excellent service and repair. And less money than another repair shop

My car was there 10 days with the promise of replacing my front windshield. Windshield manufacturer wasn’t answering the phone,during delivery -there was only a certain amount of weight allowed for transport,installer didn’t come to work.Finally on the 8th day of them having my car they arraigned for me to get a rental.At the end of this nightmare, windshield was installed and they lost my keys……

Dave Gold is a delightful young man who made this trade in/purchase seamless and enjoyable

Incredible experience at this dealership thanks to Ben Shatkun. He was no nonsense and straight up. The way it should be! Thanks for your help Ben. Will only buy from Ben on my next cars!

When my car was returned it was not clean,according to my bill.

Johnathan Vargas was easy to work with and solved my problems

Had a nail in my tire so I needed a new one. Melissa took good care of me and found the last tire in stock. And I had transportation home and back to dealership which was convenient. She is one of the good ones!!!

Good service but extremely expensive. Over $200 an hour for labor is way too much for a simple service visit.

very helpful and very kind it is also worth driving far to the location. Delray Beach is the BEST

This is the email I sent to Dave Gold, the sales rep at the dealership. Hi Dave - Again, I want to thank you for the most easiest and pleasant time at the dealership. I wasn’t really expecting the level of service provided and that in itself made my decision very easy. As for the car. I love it and very happy about my decision.

Jonathan Vargas has been my service advisor since I purchased my car. He is a stand up person: always answered my emails, scheduled my appts. There is a dealership closer to me but I go to Delray because of Jonathan

Great Customer service .Awesome team .Mercedes Benz of Delray or nothing else .My wife and I enjoy our trip to this place for repair or oil change .My awesome advisor Kevin and the entire team treat us like family .Keep up the good work guys

We went in to look. Came out with 2 new cars. Our consultant Mardy was honest, factual, and very easy to work with. Also extremely patient. Russell in finance was also very good at explaining everything we needed to know.

Excellent customer service

I had to leave my vehicle and return to Connecticut due to extended back order on parts. I was very satisfied with how Delray Me/Be handled the car storage and repair, coordinated with me long distance, and kept me informed on my vehicles status.

While I realize everyone is busy, I had to walk into the service area and stop someone to ask for rep so I could pick up my car. No greeters in the driveway when I arrived.

Pleasantly surprised, nice people , car wash broken not good

I was pleased with the service provided and will continue to come back

The BEST service I've ever had! Shawn is amazing. The staff there are the best, nice, helpful and always in a good mood. Beyond the best in town!

They always do a great job for us!! Highly recommend them.

Great customer service. Excellent representative. Very Professional.

In for a routine annual service, but service was beyond what I anticipated. Service manager, Timothy, managed the process in a professional way. Intake took only a few minutes. Estimated service time was on the money. Waiting area was comfortable and work tables were available. Car was serviced in the estimated time-frame and retrieved by the service manager: hands on, communicative, reliable. Based on this and past experience, highly recommend.

My service advisor Evon Dawkins is 5 stars all by himself. He is always pleasant and very efficient, i really appreciate his kindness.

My service advisor Evon Dawkins is 5 stars all by himself. He is always pleasant and very efficient, i really appreciate his kindness.

Everything was great except the price was higher than everywhere else

My service advisor is knowledgeable and very responsive.

I had an overall Excellent experience!From the first phone call,and all the way to end.

I waited for my service job to be completed..comfortable chairs, coffee machine and television were all available. My service took a little over 2 hours, which I knew?done on time.

The team at Mercedes Benz of Delray is always so responsive to my car needs. They are poised and professional at all times. They were able to accurately diagnose and repair my vehicle very quickly. I was able to meet their general manager, who is also exceptional and ensured I had the best experience possible

I was at MB of Delray for a recall on the software of my car. The recall went smoothly and was on time. I asked the service advisor to have my car washed and it was not washed. I also asked him to help me figure out how to work parking assistance and he was of marginal help. I will most likely go back there for service as they are conveniently located to where I live.

I liked my overall experience, Kamryn Dodds & Allan are the best at doing business with. Will recommend anyone to purchase their next dream car here?

Excellent sales support!. The whole sales process very good and complete.

Reached out to my service advisor Shawn. He actually picked up his phone, told him I had a flat tire, He checked To see if the tire was in stock. Lucky for me it was, he advised me to come over right away and he would have it installed. It doesn?t get any better dealing With a pro, my service advisor Shawn.??????????

This was an outstanding service experience, particularly because of my service manager Michael Wolrath. Michael is extremely knowledgeable, helped me understand every issue we were dealing with, and led me through the process thoroughly and positively every step of the way.

All very good Staff are pleasant ath location is ultra clean

Overall great service! They were quick and efficient in getting yiu in and out . The work was done in a timely manner . Grt my car back washed and clean appreciated thst very much . They accommodate me eith my appointment time.

Had a nail puncture in my tire. Tire replacement was completed in several hours. Great service!

I didn't know exactly what encompassed the service I needed to do. I believed that I would be informed about everything that was done on the car and more than that, I believed that they would take care of all the details. To my surprise when I arrived to pick up the car at the end of the day, there was no one who could explain what was done to the car, let alone where it was. After a while they managed to find the car and believe me, they delivered the car to me dirty inside, they cleaned the outside very superficially and I could see that the details I raised earlier in the day were not done. Terrible service. I do not recommend.

Service advisor Tim was knowledgeable, thoughtful and helpful.

Larry was super helpful throughout the car buying process.

It was a good experience. The car did have two small areas of damage/touch up paint on the bumper that we noticed on final inspection that salesperson was not aware of but he would not adjust price at all even though it ?was new?. That?s the only complaint.

Everything went smoothly. My coordinator, Eric Moreno was excellent!

I worked with Hamsa Masri at Mercedes of Delray and she was terrific! From the first day I walked into the dealership until picking up my car four months later, Hamsa was always extremely attentive and very knowledgeable about the different vehicles I was considering. She ultimately helped me settle on the perfect car that checked all of my boxes, sat with me while I selected all of the options, and was patient with me after I changed some of the options a couple weeks later. The car ended up being delivered a month ahead of schedule and I am thrilled with the outcome...I owe it all to Hamsa! I strongly recommend working with her if you are in the market for a new Mercedes.

Great customer attention. Best of any dealer I?ve been involved with.

Excellent , profesional and Freindly staff??????..

I have a service advisor who I really like but she is away for personal reasons so they just assigned me to this other service person who is so extremely inexperienced and so non-interested and absolutely was a non-responsive person. I had to call him 3 or 4 times to get an update on my car. It is almost impossible to get through Mercedes phone system.. just so bad and so inefficient. They need major communication improvement.

Not only was I out faster than expected, but my car felt like a new car. So clean. I assume the repairs will last

I have purchased two cars from this dealership and have had both them only serviced here. Timothy, Shawn, David and the whole service team are always lovely and fair. Even when they are busy they show they care. I was having a pretty rough day (not anything to do with my car last being serviced) and Tim took the time to ask me if I was ok, as responsive and fair.

excellent service, very concerned about customers and most importantly a wonderful service to the vehicle, meets 100% with expectations

From the first moment we entered the dealership, I knew immediately that I was going to buy my car there. The attention of everyone who works there, but especially that of Carlos, was what determined the purchase. The most honest and warm person that could have touched us!! It was a spectacular shopping experience from start to finish. Without a doubt, I will never buy another vehicle again if it is not in the Mercedes Benz of Delray!

Great service, the buying process was very easy. I will recommend. Will be returning.

The overall experience at the Mercedes del ray could have not been better My salesman Bryan was incredible

Very nice and helpful. They took me right away the following day I ask for schedule

It was great having Kevin walk me through my first Sprinter service. He was very helpful explaining everything and set my expectations accordingly. Such a great guy.

My sales person, Hamsa Masri is extremely friendly and very knowledgeable. Hamsa is very efficient. She answered all of our questions completely. Hamsa made the sale very easy. She explained all of the technology in the car and how to use and adjust everything. You need more sales people like her!

Fast and efficient. 2009 recall for sunroof. It was handled professionally fast and perfect.

I would always dread when it was time to get a new car because I had such bad experiences with car salesmen. But I was pleasantly surprised this time. Everything went smoothly. The car was delivered on time and was exactly what I had ordered. There were no last minute problems with my trade-in and the two sales people I dealt with were pleasant to deal with. There is nothing else to be said.

Bryan in sprinter sales handled my purchase just perfect.

Bryan in the sprinter sales department handled my sale just perfect. He delivered everything he said he would. I look forward to purchasing again from him 😀

Kamryn, Darren and Alan made my transaction a true pleasure from start to finish!! highly recommend!!

Great service & on time Service agent was great ??,

I had my car in service, David Rhy made for a very pleasant experience, thank you

Wonderful service advisor - very helpful and supportive and resolved problem immediately! Eric ! Do not go to Mercedes West Palm Palm Beach . rude, do not follow up at all , keep you waiting for service appointments , then tell you they do not have parts ! not friendly - do not return calls

Service person was professional, courteous, and thorough! Resolved the problem at a reasonable price.

Evon in the Service Department is really great. Always follows up and makes sure everything is done. Also, Mike Minnocchio in sales is excellent!!! Very fair and knowledgeable.

Now I understand why so many of my friends choose to own and drive a Mercedes-Benz. Courteous, Knowledge, and Kind! I would and have recommended Delray M-B.....and I bought the car from a Porsche Dealer.

Service at Delray Mercedes is fantastic. I usu. have a loaner but waited this time... Shaun my Service rep. is amazing. He always goes over and above to make sure we are serviced and happy, I would absolutely recommend this dealership.

Tim our service advisor made sure our scheduled repairs were on-time and on-budget. Unlike the other dealerships I called - Mercedes of Del Ray was the only honest dealership not using Covid as an excuse to increase the scheduled repair price. I was quoted almost double the price from the other surrounding Mercedes? Dealers.

I scheduled my 2013 Winnebago View (Sprinter chassis) in after engine and DEF lights came on. I drove an extra 20 miles to this facility upon a member recommendation from the View/Navion group I belong to on Facebook. I was not disappointed. The problem was due to a recall issue. They not only did the recall work on that issue, but identified yet another recall issue and proactively completed the work on that as well. Both items were very expensive recall repairs and they appear to have been done correctly, as my vehicle is running great. I also had them change the oil. The only improvement area I have is that I would have appreciated an update on the progress on the repairs and a call when they were completed. To be fair, I DID inform them that I was not in a rush to have the vehicle back but it would have been nice to have a check-in and ready for pick-up reminder. MB of Delray will be my repair shop from now on!

Got the oil changed, scheduler said tomorrow on phone but made appointment for the next day. Dealership accommodated us easily.

I scheduled my 2013 Winnebago View (Sprinter chassis) in after engine and DEF lights came on. I drove an extra 20 miles to this facility upon a member recommendation from the View/Navion group I belong to on Facebook. I was not disappointed. The problem was due to a recall issue. They not only did the recall work on that issue, but identified yet another recall issue and proactively completed the work on that as well. Both items were very expensive recall repairs and they appear to have been done correctly, as my vehicle is running great. I also had them change the oil. The only improvement area I have is that I would have appreciated an update on the progress on the repairs and a call when they were completed. To be fair, I DID inform them that I was not in a rush to have the vehicle back but it would have been nice to have a check-in and ready for pick-up reminder. MB of Delray will be my repair shop from now on!

I didn't have an appointment and took me in and replaced 2 tires in under 2 hrs, as Kelvan my customer service rep said it would be

Kelvin Martinez does a great job for me at EVERY Service visit. He knows the product and most importantly, he knows how to value a Customer relationship.

Superb salesman, extremely accommodating service advisor Evon Dawkins, first class dealership from test drive to document signing and now four years on, all my service and warranty needs were met professionally with no after issues. If they treat all customers the way I have been treated, why would you go anywhere else? Try Mercedes-Benz of Delray....I don?t think you?ll be disappointed.

The Service Department at MB of Delray is very professional, efficient and representative of what good customer service means.

My experience was quick and thorough. The Lyft service so that I didn?t have to wait there was perfect and easy.

Kamryn was my sales person. Very personable and. completed every task I asked for Good people

Melisa is the best. I'll bring my ML for service in a month

Mercedes Benz of Delray provided top notch service. They made it very easy and convenient for me to do business with them. In my opinion, they get 5 stars!

my experience was very good and was very efficient service

Ben Shatkun was a pleasure to work with. He answered every question we had , was very patient and accommodating. Would definitely recommend him to friends.

Great experience

The people from your dealership were very professional and finished the service in the time they said they would. Thank you.

My service advisor is Evon Dawkins he is amazing. Knowledge, helpful courteous and attentive.

Love this dealership and employees. I live in West palm beach and skip 2 other Mercedes Benz dealership to go to Delray. My service advisor is Evan I'm always treated great. I will always drive the extra miles because Evan and everyone here goes the extra miles for me the best service you can ask for..

Melissa, my service representative did an excellent job.

Erik the service Manager was very attentive to all of my needs.

Very professional dealership,and knowledgeable service advisors

I was able to get an emergency appt within hours. My service provider is a true professional!

Everyone at that dealership was great Sean was amazing and knew exactly what to do and he knows his stuff

Everything great except valets could be more attentive

the loaner car was not the cleanest I had to go home and wipe down the in side the first time I exprenced

Kevin is the best advisor. He cares.

They made buying my car at lease end very easy and met all my needs.

Great costumer service the repair and warranty is great

I took my car in for service. My service advisors Kevin and, Eric were great! The whole experience has been terriffic there. Starting with the best salesman. Mike Manocchio. If you are looking for a Mercedes Benz go in and ask for Mike.

Great service on everything

Great experience. Necessary repairs fully explained and work done timely.

Great service - worked with Eric Moreno. Handled everything.

Wonderful sales person. The car is the best driving, most luxurious automobile that I have ever driven. It is the equivalent of sitting in my living room and driving it around .

Melissa Stacy was great to work with. She is very professional and conscientious!

Good service and they really deliver on time your car to be picked.Good explanation about what is going to be done and parts that need to be replaced or fixed.Jonathan Vargas has been there for a while and I always try to schedule the appointment with him .

Great service very professional staff. They kept me posted on the service that I was getting. First time at this service center very satisfied.

Yesterday I purchased a Mercedes 2022 GLE SUV at Mercedes of in Delray, our third Mercedes. It was a very positive experience, as it is not always easy buying a car as a single woman. My salesman, Fredrick York was honest, helpful, kind and professional. The car I went to look at was already sold, but he found me the exact car I wanted that was arriving this week. It arrived just as he promised, and he took time teaching me how to use it before I drove home to Boca in my new car. It is computerized and has great equipment, but I needed a patient teacher and Fredrick was! Kavon Moradi was my Customer Service Manager that did my paperwork. He also was very polite, kind and not pushy, as so many are trying to sell you products and added services. I choose only the extra services I needed, and he was gracious about that. I love my new car and am thrilled Mr. York was able to locate me just what I wanted to replace my last Mercedes. One more name I would like to thank and that is David Rhy, the Assistant Service Manager. He is repairing now my old Mercedes so I can give it to a friend. David is so prompt at calling with updates and very kind and honest, also. This has been a wonderful car purchasing experience for me. I recommend Fredrick York if you are looking to buy a Mercedes and ask for Kevin Moradi to be your Financial Service Manager to do your paperwork and closing on the car. Both were gentlemen and honest. That is a high compliment in today's car buying environment, when new cars are difficult to find. Mercedes-Benz of Delray does have new cars now and more coming in daily. My friend also bought a 450 GLE this week here and loves her new car. This was my second Mercedes from this dealership. Have been very pleased with both cars and service here in Delray.

I had a very bad experience in Mercedes Benz of Ft. Lauderdale and left the dealer very upset (Refer to my Google review posted for The Dealer to know what they did to me). Then I noticed that Mercedes Benz of Delray had just posted a 2016 E400 and went to see it. Michael Manocchio showed me the car and I loved it. He worked with me and was very patient and clear about everything ( I used to be a Mercedes Benz Technician, so I do know the product). He worked with Russell Rienzi with the Finance Dept. to make the process as smooth as possible. The same day they ran my credit we sealed the deal. Next day I went to pick the car up and Michael made sure that is was clean and ready to go. A very refreshing and welcomed experience after my extreme disapointment in Ft. Lauderdale. I would gladly recommend this dealer and the people who worked with me.

It was the worst service experience: 1. My appointment was lost, nobody expected me, because I scheduled service with Mercedes representative, not with Delray dealership. I was sitting in waiting room 40+ min and nobody took care about my car, until I found assistance by myself. 2. I scheduled service in advance- about 4 weeks, to get loaner car, and representative reserved car for me. But finally, they didn’t give it to me. General manager told that they give cars only for “special” customers and I cannot count on loaner car. 3. They gave my the cheapest option of the Lyft. It is not what I’m expecting buying luxury car. 4. Lyft requires mask, but I didn’t expect that dealership cancelled my loaner car and I didn’t take my mask from my car, and they didn’t give any chance to take mask from my car. When I asked representative about mask they just told that I can ignore Lyft mask policy. They simply don’t care about my health and life. I talked to general manager, he knows everything and told me that he is not able to help me.

Worst service dept in the entire country. Incompetent workers and not reliable. They say your car will be ready by a certain time and have not even started on it. I had to pick up my car because it was delayed delayed delayed. When I picked it up nobody even looked at the car.

Had a bad experience at Mercedes of Delray. Some would say bait and switch tactics. Saw a pre-owned vehicle that I was interested in and received a text message and email that the vehicle was there. I drive 45 minutes to the location and was told that they could not sell me the vehicle because someone was driving from Orlando to look at it. After receiving text, emails and phone calls telling me the vehicle was available. Called and left a message with the GM no response

I had a very negative experience with the Service Dept. I called and made a service appt; I received a text message confirming the appt. When I showed up as scheduled, I was told they did not have a record of my appt. I tried to see the person who sent the text - "Christian", and learned that when you call the dealership, you actually are talking to a "call center". I was getting nowhere with the local staff, so my wife tried to call a "manager" on site. The receptionist did not provide her name when she answered phone she was asked to give her name -- Geneva. My wife explained that we needed to speak to a manager, any manager...the call went to a number that rang several times, then voice mail. My wife called back to speak with Geneva again, and phone rang and rang. This happened at least 8 times because my wife kept calling back. I have to assume Geneva recognized the number and refused to answer. At the dealership, I asked to speak with a manager, and after a long wait "Bob Baldwin" approached me. I was on the phone with my wife, so I asked him to speak with her as she had the details on when the appt was made, and the number of times she tried to reach Geneva. My wife asked Bob to "make this right" as we had a scheduled appt and had the text message to prove it. Bob told my wife he was trying to help, and would "see what he could do". Unfortunately, instead of honoring my appt, he offered to have us come back in the afternoon - not possible because I had other appts. I will not give Mercedes of Delray Beach my future business!

Had a flood in the car which was causing electrical problems. Shipped car from ny to Florida brought the car in Monday even though appointment was that Friday. Glen Castile my service rep was outstanding. By Wednesday they diagnosed problem Got the car back a week later. Highly recommend DelrAy beach mb for purchasing car and service! 👏🏻👏🏻👏🏻👏🏻👏🏻

Great customer service on time & goes the extra step to make sure everything is done like you want it!

Great service advisors especially David. Great service and my salesman Ben is great.

David is an amazing advisor😀

great Professional Service and Customer support

Our service representative, Kevin Suarez , at Mercedes-Benz Delray has been helpful in every way every time we have called him with either an issue or for an appt. Excellent representation of your business

Remotely acquiring vehicle. I saw the vehicle I wanted at this location and made info request online. Kamryn Dodds immediately reached out to me, just happened the car I was looking for was unavailable but another had just been delivered that same moment. She worked with efficiently through financing, documentation and Transportation since I was out state buyer. She made the entire process seamless and enriching.

Fantastic facility. Great staff. Quality work. I am fortunate that this dealership is nearby. I recommend for your service needs without hesitation.

Very professional experience, Larry & Daniel were great, along with the finance department. Even after the sell, I got follow up calls to answer remaining questions, feedback.

The service department sucks. They were not receptive and not helpful at all. This is my second experience at the service department in Delray Beach Florida and both times I was treated poorly. I have had at least 8 Mercedes over my life but this is the last one. I would go out of my way to tell people how poorly I was treated and not to buy there

Amazing experience. No hidden fees and mg car was exactly what they promised. Highly recommend. Thanks, Oliver and the entire dealership for a pleasant experience when buying my car.

Jonathan Vargas was suppose to be my representative Assistant Service Manager, I’m not sure what the Assistant Service Manager job description is however, I was there June 23rd, paid over $700. for the fob I lost, still waiting for a call that my keys are in, wondering if this is part of your Assistance Service Manager job description? I requested to have my seatbelt for passenger seat replaced since my dog chewed on it. I still haven’t heard about the cost as I was told I would receive a proposal, haven’t received it either. I scheduled an appointment to have a loner car but no cars were available when I arrived, I wouldn’t have scheduled had I known. Last but not least as I was told my car was ready, it would be brought right around, 12 minutes later they show up normally I wouldn’t mind however I had recently had my hip replaced & was on a cane, the worst customer experience to date that I have ever experienced. Audi, BMW, Ford, Lincoln & Infinity are the dealerships that we have dealt with for the past 20 years, never had we had 1 of these experiences never mind several just during my very first service appointment for an oil change, you missed out on so many levels. Oh my husband called Bryan Oulton, he was our sales representative as we were looking to replace our Navigator, he never returned his call, thank god, I’m actually happy about that now, can’t imagine having 2 vehicles through your dealership, we dodged that bullet. We ended up buying another Navigator.

so just recently picked my car up from mercedes and had items stolen out of my vehicle. Its unfortunately to know you cant leave anything in your own car because someone less fortunate will take it for them selves. also spoke to management and all they did was write my name down and tell me they will speak to everyone that worked on my car instead of trying to find a way to reimburse me for item missing .

Friendly people good service

Very professional and customer service oriented.

took over one month to figure out what was wrong with my C-300. now there trying to stick a $9000 plus bill to geico for them to pay. so guess who loses... ME come on Auto Nation you can do better than this

Knowledgeable Advisors. Easy check in.

I definitely recommend Mercedes-Benz of Delray! Great cars, and great after sales service.

Glenn CASTILLO NEEDS TO BE RECOMENDED FOR A 5 star rating He is efficient and kind and professional and did magic to satisfy my car services He had my car serviced in a timely fashion and made sure everything was perfect The dealership is immaculate and customer service is the best See GLENN CASTILLO FOR ALL MERCEDES SERVICE IN DELRAY HE SHOULD BE YOUR SERVICE GUY. HE DESERVES A RAISE AND A PROMOTION AND AN EXPENSE PAID VACATION

This dealership has been great! I would absolutely buy another car from them.

By far the best car buying experience. Talking about hassle-free, it was truly a hassle-free experience. Kamryn Dodds is very professional and very respectful of my time. She had everything ready for me when I got there as far as the paper work is concerned. She is passionate about her work, you can tell how much she loves Mercedes just by the way she talks about all the cool features of the vehicle and what sets them apart from the other cars. The transition from Kamryn to Allan O. was very smooth. Allan and Kamryn are very easy to talk to and are very professional. I never felt any pressure the entire time I was there. I must say, I was one satisfied customer when I left the dealership, my expectations were not only met, but exceeded! Very happy with my GLA250 but most of all very happy to have met two wonderful people. #secondtonone #exceptionalservice #worldclassquality #customerserviceatitsbest

Excellence for service. Kevin is great.

Very disorganized phone system doesn’t work told things that weren’t true. Service advisor Nathan was very nice and tried

My service was good as well as Evon (Service Rep)

Worst experience that I ever had at Mercedes Benz Delray Beach . Master Certified Salesman Benjamin Shatkun was very rude. In a way that you wouldn't even see in the Middle Ages, he disrespectfully threw the sales papers on the table. He did not listen to us, did not look at our faces, did not give the necessary information. We felt so humiliated in a place where we went to experience the excitement of buying a new car. A salesperson with such behaviors does not suit the Mercedes brand. This person should be taught the most basic human rights before selling cars.

Worst experience that I ever had at Mercedes Benz Delray Beach . Master Certified Salesman Benjamin Shatkun was very rude. In a way that you wouldn't even see in the Middle Ages, he disrespectfully threw the sales papers on the table. He did not listen to us, did not look at our faces, did not give the necessary information. We felt so humiliated in a place where we went to experience the excitement of buying a new car. A salesperson with such behaviors does not suit the Mercedes brand. This person should be taught the most basic human rights before selling cars.

Delray M-B provided me with the perfect service experience. Appointment time was honored and they were ready for me. Even provided a courtesy Lyft ride back to my residence. My service adviser called when my SUV was ready. It was washed and vacuumed and steps away when I arrived. All the service work was performed; no surprises. As I am a very experienced “car guy” - started selling Mustangs in 1964 - and later became an advisor to the industry - I know what the ideal service experience looks like. Delray Mercedes Benz provided it.

Again, your service department left me with no other option but take my business somewhere else. It kept my working van for two days just to let me know at last minute that they didn't fix the problem. Last time, was a bad advice that caused me to change the whole front suspension. I'm done. We are purchasing a new van at another dealer and taking our service with it.

My basic service/ oil change took 3.5hrs when told it would be done in 2hrs and my Advisor was horrible. Horrible attitude, rushed through giving me information and all questions annoyed him. Oh, and I didn’t even get my car washed because it would’ve taken another hour. I had a very bad first experience.

Replace auxiliary battery under warranty

2 cars serviced in 2 days. Impossible task to call into anyone in the dealership. Transferred back and forth constantly. People a e great, phone system is disgraceful. Sales person was great and I have used him since the dealership opened. Only call on his cell.

Excellent customer service and very happy with my car.

Everybody was polite and helpful and my experience with Mercedes of Delray Beach was exemplary. My faith has been restored due to Mr. Baldwins assistance and wonderful customer service approach. Nathan was my service advisor and he was very helpful and accommodating.

After a few problems initially, Mercedes went over and above to make things right and I am not happy with the service I am receiving

Excellent service! Benjamin Shatkun was my sales person. He did a wonderful job from start to finish. Also, Russell Rienzi took great care of me for the financing process. This dealership is transparent. You know you are in great hands the minute you walk in the door. I highly recommend Benjamin Shatkun if you are looking for a car.

This place is a joke. Tells you(even with an email) that your car is reserved and sends you through fiancé and even assures you it’s a done deal and takes a deposit and if a local comes in(cleaner deal) makes up a BS excuse on how it got sold out from underneath you. If your an out of town buyer I strongly advise to for sure not buy from Ron Miller and MB of Delray

The service, they are right on point. They wait time was exactly what the told me. Staffs are very nice and friendly, coffee was good and the lounge is very comfortable.

My service agent is the best. Evon is courteous, professional, & most helpful!

I find to have professional service team. They are very catering also.

Glen was great and accomplished more than I thought was needed

My dealer was Glen Castillo. He was very outgoing the first day with another man named Mike. They told me they would give me a call later on that day to break down the possible purchases I may need for my vehicle. The first day, 5/27/2021, I came to the dealership for my 8am scheduled appointment. I didn?t hear back from Glen until 3:40pm. He gave me the breakdown of how much the repairs would cost and then told me to call back when I have reached an agreement with my family. I called back twice and did not receive a response, except for his reply about sending an email of the parts and repairs needed. The next day I called Glen and did not receive an answer. I then texted him and asked him to call me. Again, no reply. I went to the dealership and had to wait an hour just for his services before addressing him about his negligence. He brushed me off to the side by saying he had other appointments. I informed him that it was unfair that he ignored me and he td me that he can?t deal with me because he had other appointments. I then sat in his chair and waited for his assistance. He brought another client out and spoke to him about his vehicle. I wasn?t really listening in until he offered his client a FREE examination of his vehicle to check for other damages that may have occurred. It caught my attention because Glen and Mike said I would have to pay a fee. It took me getting my father on the phone to actually get assistance from Glen. He decided to wave the so called fee for getting my car examined once my father brought it to his attention that there was no written confirmation of the fee payment processing. I am very unsatisfied with the way I was treated here. As an owner of one of three Mercedes Benz vehicles in a household, I would expect betterment treatment.

Very efficient and personable. Great service!

Do not take your car to this service department. It will disappear into a black hole. No calls, no answers, no time-line on service. You're on your own. Reservations are meaningless. I've gotten better response from a corner gas station.

Awful !! Brought car in for service. Never got fixed

Alexandra Ayres was my sales rep, she made me feel welcomed and at ease with her lovely personality. She worked with me with excellent knowledge of the brand and was patient with me and my dozens of questions. I left the dealership with every question answered and no loose ends to tidy up later. I have already brought a friend in to work with Alexandra. Everyone else I worked with there did their job seamlessly and with pride.

Evon, my service advisor, was quick, professional and goes above and beyond for a smooth service. As a professional and mom myself, it is highly appreciated.

Appreciate the service department. Always on time. Lots of credit to David Ry for working with us . My husband and I send many people to Mercedes-Benz Delray because of the great service!! Thank you

Johnathon was a true professional, great communication is the key

Customer service excellent but quality of repair could be better, I had to bring the car twice to the dealer and each time, they deliver the car with a very low tire pressure on one side.not a big deal but annoying.

Fast service Air up my tires good to go.Nice staff

I recently took my older model SL 550 in for service. Dealing with David Rhy has been a pleasure. I appreciate his honesty, and integrity. My experience with Mercedes has been wonderful for the past several years. Their staff goes above and beyond to please their customers. Thank you, Dawn Bruner

I would not recommend Mercedes Benz of Delray. I've had my car for almost 3 years now and serviced by MB Delray until now. I even purchased an addl warranty for my wheels and tire, maintenance and extended mechanical warranty. The service dept is not up to par with the service of excellence. Now that I am out of the bumper to bumper maintenance warranty it seems that the dealer fails on every aspect. I left my MB for service with SA David for repairs on slightly bent rims. Unfortunately, David got sick, which I had not known until my car was at the dealer for a month. I called and left messages even to the service manager requesting on what happened to the car. It was unprofessional for no one to contact me and also chasing the down dealership. I finally got a hold of someone (Kevin) who explained to me the service manager would call asap which never occurred. I know we are under different times, but there needs to be a backup plan in place. When I arrived at the dealership my car was still not ready and no one had a clue. Glen who I did not know handed me a bill of twice the amount i was quoted. He said he knew nothing about my car. I saw a business card with his name and title assistant manager. I mentioned him about his title and explained to me that ALL SA's are assistant managers. I left so unhappy that it took me a while to write this review. My MB still shakes as if it was not fixed correctly, but I refuse to take it back. Please reconsider on buying or servicing your vehicle at this dealership. Complete waste of time and I will be looking on maintaining my MB somewhere else. I will be purchasing another MB in the near future, but not from here.

Very good service Everything was done on time as promised

I posted my initial rating and a few remarks related to the buying experience. The dealer responded by asking me to call the General Manager which I did (Cliff Brusch). (THEIR RESPONSE : Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon.) I did call back and asked for the G.M. but had to leave a message. NO One ever bothered to call back. Perhaps another case of "lip service" by responding but not following through. Al Schoester Vero Beach, FL

Professional experience and efficient service

I had a gate great experience with Evan I would recommend him to anyone I drive an additional 30 minutes to this dealership just because of the service

Darren Lazar and Joe Seplow were awesome. East purchase and a pleasure to deal with. Highly recommend.

Great service Very happy with all the staff very accommodating

Excellent the service was fast and well done. Great attitude.

While it wasn't the biggest this was by far the easiest vehicle purchase I have ever made. Big shot out to my guy Joe Seplow for being such a helpful sales rep!

Jonathan Vargas is my service manager and is always very professional

My car caught fire---The asst. mgr, or my tech Nate was awful...wouldn't allow me to go see my car nor take my belongs out until I saw a manager and complained. 5 weeks later, Mercedes still won't tell me what ELECTRICAL issue caused this problem that could have taken my life

Great people to deal with. One of the best experiences I have ever had buying a car.

Have been going to this dealership for years. My husband and I buy and service our cars there. Very competent and friendly staff.

Took a little longer than expected but otherwise not too bad

Service Department. Melissa assistant Service Mgr. is excellent. Very good at her job and personable.

No Pressure. I picked the car myself

Delray Mercedes provided great service. Prompt appointment, friendly and professional service. Good people.

They fixed my car and damage my interior seat and headliner so they cleaned not good and sprayed something and stained my temperature and speedometer cluster so I I will take my car to another Mercedes-Benz dealership

Pleasant experience as far as car service goes....

Great experience, everyone went above and beyond to assist in making the purchase of my Genesis great. 2nd car I have purchased here since 2018. I will be back. Sales Associate Mike L is awesome.

My only complaint is no one called me when my car service was completed. I had to call them.

Worst experience that I ever had at Mercedes Benz Delray Beach they stained my headliner and my speedometer gauge and the manager John didn?t addressed my problem so I moved to Mercedes in Deerfield,

Top notch service with Stacey she explained very well the job to do showing me broken parts to be replaced,I did appreciate that effort considering the pricy work order.

Too soon to know how well the emissions update was done but it drives the same, nice job Delray FL.

They were short staffed and had to wait over a half hour for my appointment

Fantastic experience from the time I walked I. To the time I left with my new GLC 200

Mr Joseph Seplow (SP) was the ultimate professional; extremely courteous and helpful. Had to wait (too ?) long to get with the finance dept people to finalize the buying process. Finance Dept (Allan) did NOT send documents via e-mail as promised. When calling the dealership 3 times on Friday May 7 (at the main number) to speak w/ Finance Dept, my calls were never answered and I got the same recording looped back at me. Had to leave message with Joseph Seplow.

after an inspection I was told that I needed a new tire for my 2019 GLC Coupe. A day or so later I received an email reminding me that I needed a new tire and that MB was offering a discount on tires. I responded asking the cost for a new tire and installation, so far no response

My service advisor David was amazing! He was very professional and very timely!

Robert was excellent to work with, as was Kavon, the finance manager. At no point during my car buying experience did I feel pressured, rushed, or made to feel uneducated. They took their time outlining everything to me and presenting all possible options in order for me to make an educated decision that was best for me. The best part of this whole experience is that there were no games played, no waiting for hours on numbers or quotes. This was the quickest, most painless car buying experience I?ve ever had. I love my new AMG and I couldn?t be happier. Thank you MB of Delray Beach. You made a customer for a lifetime.

I have a sprinter RV . Certain issues arose requiring patience and professionalism . Kevin Suarez was up to the task and handled the Sprinter issues without complications . He’s an asset to Mercedes and those he helps

A week ago I purchased a 2020 Mercedes C Class convertible with a little over 6,000 miles on the odometer. Since purchasing the car, I had to take it back to Mercedes in Delray Beach, Florida because the lever to open the window on the passenger side was broken. A week later I have discovered that the switch to close the trunk, after it is open is broken. This should not have happened. And when I place a call to the my sales person and the manager I do not receive a phone call back, if ever or in a timely manner. Right now I have mixed feelings about this dealership.

good service but i do not think they repaired the sensor recall when they were replacing the speed sensor?

From walking into the door to walking out I received excellent service!

Professional and cordial people, devoted to Customer Satisfaction.

Great service! Everything was amazing!

Melissa was more than helpful with everything. She went above and beyond.

This location was very hard to get a hold of for service. After I dropped off my car for repair, it took forever for someone to get back to me. It was so bad that I had to contact the sales department and they were more helpful than the people in service.

The service this dealer has give is top tier. Stacey has been my service advisor since my ownership and her customer service has been a peace of mind. I truly appreciate how everything here is run efficiently.

Daniel was the best sales person I have ever come across. He made my experience leasing a car an absolute stress free experience.

I had an appointment with service. Decided to cancel the day before. Notwithstanding that they accommodated me immediately and had me out the same day. Nice staff. Dealt with David in service.

Evon my service manager is great! Had a car ready for me during my service and everything is always smooth and easy!

John Vargas took care of my service needs at service reception. He clearly knows the car very well from a technical standpoint. He kept me informed and navigated my. At through the various service areas to address several issues. John kept me informed and the car was ready when promised. The car was also returned to me very clean. As always, I am very happy with the service received.

Dropped of the vehicle; was serviced and available on time

THEY FIXED THE BRAKES BUT I ALSO ASKED THEM TO LOOK AT DRIVERS SIDE SEATBELT AND THEY DIDN'T. STEERING WHEEL WAS FILTHY WITH GREASE. THEY TOOK FOR TEST DRIVE TO CHECK ON BRAKES AND GOT THE STEERING WHEEL FILTHY. I DIDN'T REALIZE IT RIGHT AWAY WHEN I PICKED UP THE CAR. THEY ALSO TOLD ME IT WAS WASHED AND IT WAS NOT!!! WILL BE SCARED TO TAKE IT BACK FOR MORE SERVICE.

Joe Taylor was very professional and handled the process very well

Professional service at check in and check out.

Nat did a great job assisting us with a tire repleacement

I took our 2011 Mercedes E Class in for the 100,000 mile check-up. The appointment was easily made and confirmed. Reception on arrival was rapid and courteous. Discussion with Evon of the extent of the maintenance to be performed was clear and direct. Our loaner was immediately available. And, the entire job was completed in one day. Could not have been smoother. Thank you!

Ease of booking an appointment; the email and text reminders of your appointment; all the service advisors are very helpful- especially Stacey. Finally, the service itself has been first rate.

I felt very taken care of, Nate was very attentive and listened to my concerns and requests with great advice, regarding my 2015 GLK

Very efficient and courteous.

Made appointment for service with loaner 2 weeks out the date was entered wrong by rep so the soonest I could get a loaner was to wait 3 more weeks bought the car in without a loaner halfway through the day they tried to upsell me $5000 more in repairs when I came to pick up my car I had to wait close to 45 minutes to be checked out and pay my bill

The service advisors at this dealership are always very nice, but that is if you can even get in touch with them. We purchased our 2020 GLE eighteen months ago (from another dealer) and have had nothing but problems with it. Since Delray is much closer to my home we opted to service the car here. This car has spent wayyyyy to much time at MB Delray service. Each and every time I hope that the issues are resolved and each and every time we are disappointed and new issues arise. This time around I waited almost a month for a service appointment so that I could secure a loaner car (they NEVER have loaners available) and upon getting my loaner vehicle not only was it filthy (which is terrible on a normal basis, but with covid is inexcusable), but the car rattled terribly and the air conditioning sounded like a jet engine when it was on. My frustration with the situation grew as each time I reached out to my advisor for an update on my own vehicle and I kept getting told that they are "very busy" which is not what you want to hear when you wait a month for an appointment and would be in touch. Seriously I could go on and on, but I will leave it at this ..... if at all possible try another MB dealership!!!!

They said to contact the dealer to see how to make my experience better after responding to my repair experience. They absolutely offered nothing to make my experience better . I guess I need to contact the dealer licensing bureau

Answer their phones in person and transfer to a person and not vmail.

Very attentive and friendly staff.

Love my new C300 with panoramic roof....very sleek, spacious and elegant...my Himalayan loves it too!!!!

The staff always do excellent service

No problems at all. Dropped my car off for A1 service and drove off in my loaner. Easy and quick. Mercedes Benz of Delray serviced my car and I was able to pick up my car the next day.

Thanks to the Service Manager, Nate and Kevin for getting this done. Great job! Stereo works great, good as new. Vehicle was returned clean!!! Thanks guys!