Recent Reviews from Mercedes-Benz of Delray

Worst service EVER!!! I am in the service industry as all jobs are in the service Industry and I had the worst experience ever. Here is why: 1. Very rude when speaking with the sales person and the manager. 2. Fiance manager(can't recall the name) will argue with you when they were in the wrong. 3. I tried to purchase the car online and they would not let me purchased due to someone who was not present at the time but said they would be there in 2-3 hours. After waiting a couple hours later that evening they then called back and said the car is still available. 4. There were multiple times I asking questions about the vehicle (Range Rover) and they said they do not know because they do not deal/ sell these cars on a daily bases. if you do not know about the car that is in your inventory then you should not sell the car! Stick to what you know the best! 5. After 2 weeks of owning the car I had a $1000 deposit that was on my credit card to HOLD the vehicle. The finance department came back and said my bank made a mistake on the amount they gave to the dealership. Come to find out the fiance department sent my bank the wrong documents and miss calculated the cost. Then they ask me for $500 extra because of the people in the financing department made a mistake and that they will not give my full $1000 deposit back( the deposit to hold the car). No where did it state on the paper I signed stating they can use my deposit for any other charges that may occur. In my occupation if I mess up I take the fault for it and pay for what i did. They did not and was very rude and argumentative with me over the phone. I then got my deposit back and its $498.50. I asked why the $498.50 and not the $500 you stated you were giving back. She(Kristen) said there was a battery fee for $1.50 also. I am not worried about the $1.50. I am stating this because they do not tell the truth, they will charge you every fee if you do not pay attention, they are rude and give the worst customer service ever!! I high recommend you do not use their services. They are not a dealership you will want to trust when purchasing a car or getting your car serviced there. This was my first car I purchased and they made this process the worst experience ever!! Feel free to reach out to me with any questions!

Chris Salerno Apr 21, 2018

I bought my first MB a CLK convertible from Lou Green at MB of Delray 8 years ago. That purchase was smooth and I tried to buy a second E350, but there was a hang up on price and so I ended up buying from one of my poker buddies at MB of Pompano. lou understood and was gracious everytime I was in for a car wash. I have been looking for another car for my wife which is not easy she hates shopping and has become emotionally attached to her XC 90 she has held on to for 10 yeas. After a couple drinks at lunch I finally got her interested in looking at a car. i did not have a chance to call Lou to let him know I was coming in but wanted to strike while the iron was hot. First off we waited for ten minutes in front of the reception desk as people sat around and chatted and no one came to help. Another couple showed up and we were all just standing there and finally the receptionist came over and helped us. She explained that Lou was not there but if we wanted to meet with someone she would round somebody up. Kristen came up and greeted us and we explained what we were looking for and she got us a car to drive and that all went smoothly. there is no haggling over prices since Autonation went to one price marketing and so that part was easy also. The part that bothered us is in the negotiating of the trade in. We had already had it priced when looking at another car a few months back and I am aware that dealerships play with these numbers but there offer was 41% less than we received only a few months ago. Kristen said well cars can drop that much depending on the market, really the market is fluctuating on 10 year old car with 100K miles.. Then Amy started to look at the quote and there was a deduction for break replacement, that's when she got very angry and told Kristen that she had just had the breaks replaced in the spring. She was done and wanted to go. On the way home she asked me whether they were padding their quote or did they realize that Volvo breaks always feel very different. i told her it didn't matter either way they look bad.

John Nixdorf Dec 4, 2017

We purchased our car very quickly as there were many people interested in it and the dealership was unable to hold it until the next day. When we picked it up it was to have been detailed and ready for us to go, as a matter of fact we were told the sooner we could be there, the sooner we would be done. Arrived at noon, was told the car was ready. After signing paperwork, we were set to go...when all of a sudden our salesman tells us he doesn't have an owner's manual for the car, but would order one, have it FedEx and we would have it by Wednesday. It was Sunday, I thought it should be there overnight. I also noted that the car had been terribly prepped and it was unacceptable to us. He said to bring it back at our convenience and he would have it corrected. I found it strange that no one took a look at a car that was to be given to a customer. He very quickly showed us how to operate the car and we left, only to get home and realize we cannot operate the car without being able it read the manual. I contacted the General Manager who had the salesman contact us. Low and behold, he found a manual. So, my husband went stop have the car detailed and pick up the manual. A few days later we were showing the car to a friend, telling him all the details of what it has and does. We opened the trunk and the tire well...and there it was... a manual!!! Oh, and we were also told that the car had run flat tires, and there it was also...a spare tire!! By this time I am seeing red, what kind of scam was going on? As we left I also noticed that the area that covered the top when it is down was never detailed. We made a special stop to see the General Manager. He very quickly had the area that wasn't detailed corrected, and during our conversation about the missing manual and the tires, informed us that our salesman was no longer with the company. I'll take that as a good sign, the first one since we purchased the car. Hope things improve.

Diane Braff Oct 28, 2017

This is my first time ever writing a negative review for any business. I have purchased 3 cars from different high-end dealerships and always had an amazing experience. This time things were absolutely different, the customer service in this place is absolutely awful. I only write this because I believe if this review can prevent one person from going through such an awful experience I am doing something good. I went to this dealership around December for the first time, me and the sales manager had already agreed on a price and the paper work was signed. Due to our lack of credit experience, the finance was denied. Since I felt like this was not their fault, when we gathered the money to pay the car in full I thought going back and giving them the business was the right thing to do. We came back, they showed us the car, once again agreed on the price, got the bill of sales, the sale was agreed upon. Once I left the dealership, the sales rep called me and told me the car had been sold. I do not understand how a dealership wastes someone time this way and treats them like the sale does not really matter to them. The way they treat customers is absolutely outrageous and discourteous. They are never attentive or available for their interested buyers. I was extremely disappointed with their behaviors both times I was there and would not recommend it to anyone. They called me back later to offer me some different (and more expensive vehicles). I decided to call different Mercedes dealerships from Autonation and they instantly sent some of the vehicles they had available within the same price range I had previously offered. I do not want to make a generalization to all Autonation dealerships, because the other ones acted right. If anyone is looking to purchase a car, definitely do not waste your time here. They treat customers poorly and will not take you seriously even if you are offering to buy a car. The other Mercedes I called found me a car and they treated me like a valuable customer (which is what ALL institutions should strive for). They were prompt to find information and vehicles available. Truthfully as a potential client I walked out extremely disappointed on the way these people treat anyone, how they do not care about wasting someone's time, how they can promise a car that is already sold, how they act like the sale of a car does not benefit their business. Playing with someone's time and money earns them probably less than one star. I went to Mercedes-Benz of Coral Gables and they found my car within an hour. They treated me like a valued customer

Veronica Castillo Jan 31, 2017

This is my first time ever writing a negative review for any business. I have purchased 3 cars from different high-end dealerships and always had an amazing experience. This time things were absolutely different, the customer service in this place is absolutely awful. I only write this because I believe if this review can prevent one person from going through such an awful experience I am doing something good. I went to this dealership around December for the first time, me and the sales manager had already agreed on a price and the paper work was signed. Due to our lack of credit experience, the finance was denied. Since I felt like this was not their fault, when we gathered the money to pay the car in full I thought going back and giving them the business was the right thing to do. We came back, they showed us the car, once again agreed on the price, got the bill of sales, the sale was agreed upon. Once I left the dealership, the sales rep called me and told me the car had been sold. I do not understand how a dealership wastes someone time this way and treats them like the sale does not really matter to them. The way they treat customers is absolutely outrageous and discourteous. They are never attentive or available for their interested buyers. I was extremely disappointed with their behaviors both times I was there and would not recommend it to anyone. They called me back later to offer me some different (and more expensive vehicles). I decided to call different Mercedes dealerships from Autonation and they instantly sent some of the vehicles they had available within the same price range I had previously offered. I do not want to make a generalization to all Autonation dealerships, because the other ones acted right. If anyone is looking to purchase a car, definitely do not waste your time here. They treat customers poorly and will not take you seriously even if you are offering to buy a car. The other Mercedes I called found me a car and they treated me like a valuable customer (which is what ALL institutions should strive for). They were prompt to find information and vehicles available. Truthfully as a potential client I walked out extremely disappointed on the way these people treat anyone, how they do not care about wasting someone's time, how they can promise a car that is already sold, how they act like the sale of a car does not benefit their business. Playing with someone's time and money earns them probably less than one star. I will buy my Mercedes car from all the other amazing dealers that are willing to help and treat the customers right and I advise everyone to do the same.

Veronica Castillo Jan 27, 2017

1 star is extremely generous and required to post a review. Just when I thought I was rid of these folks, they decide to wreak havoc yet again (See previous post from May below). I took delivery of my car in May. It was only when I went to make my first payment with MB Financial Services in July that I became aware that Delray failed to submit/complete my loan with MBFS. When I contacted them for answers, they ran my credit again, didn't return my call until afterwards and justified their actions by saying it's common practice. On what planet? I have never had nor heard of a dealer obtaining a credit report after signing a contract AND taking possession of a car, and more importantly, NOT INFORMING ME. Or, better yet asking me. They have no regard for their customers, nor the law (look up Fair Credit Reporting Act). Now, I have to take time out of my busy schedule to deal with their B.S., yet again. These people are liars, deceitful, incompetent and negligent. Management does not care, despite the insincere responses from the social media intern. In the past, I have left a message for the GM, who never returns calls. DO NOT ENTRUST YOUR BUSINESS TO ANY OF THESE PEOPLE, and definitely not the folks in finance, Mike or Dawn. You will regret it. They seem nice, but don't be fooled. They do not care about their customers. They will do anything for a sale...all of them. Cliff, Dawn, Mike, Ben, Lisa, are all in on this dealer's scams. Reputation means nothing to them, especially if they will go as far as breaking the law. Do yourself a favor and keep driving or clicking. You will regret any dealings with them. I most certainly do. __________________________________________________________________________________ I have 1 word for this dealership: deceptive. The salesman I worked with seemed nice. However, they advertised the car I was interested in falsely, then tried to charge me extra to the tune of a couple thousand dollars on the back end for their mistake. This after I asked them repeatedly whether their website was correct when I initially contacted them. Also, no one seemed to know what the other was doing. But they did leave me with a nice parting gift...2 inquiries from MBFS & Delray Beach on each one of my credit reports for this complete waste of time. The have inconvenienced me in such a way that I wish I would have never contacted them. Keep in mind that this is a very brief summary to provide the gist of what occurred. I won't get into how they claimed they couldn't find the car that I'd paid a fee for to reserve online, but wanted to offer me something more expensive and in the end did...yeah...classic bait and switch. Be careful, or steer clear of these folks. Don't be fooled by the supposed concern about your buying experience. From management on down, it's all an act. It looks like another reviewer wrote: dishonest & misleading...yep, that about sums them up!

Ms. C Aug 18, 2016

This would have been a 5 start experience, but unfortunately I must give it a 4; through no fault of our the sales associate that took care of us thought, he was great! My wife and I had been car shopping for a couple of weeks and were narrowing down to what was the right car for us after being to numerous dealer ships. Ronald Schane was our sales associate. He was very helpful in assessing what our needs were and providing us with the best options to choose from. After several test drives, we had time to think things over without ever feeling rushed or pressured in the process. He was thorough in explaining the different cars that we liked and the warranty packages and other additional packages available with the vehicle we chose. Not the typical pushy car sales man we'd expected, which was nice; it definitely made the decision process easier. However, the sale was nearly botched by his "Sales Manager". We had been negotiation with Ronald about including the window tinting with the sale of the car (and of course including the floor mats that were not in the car when we test drove it). He said he'd pass it on to his Manager for approval. My wife and I waited patiently as his "Sales Manager" was in a meeting. Finally the "Sales Manager" came to the desk where were sitting and advised us that the floor mats would be at a charge. He proceeded to tell us he was feeling generous and would throw in the mats for free but we'd have to pay for the tinting (about $200 cost). Really!!!!! The door mats were not part of the car sale? I'm buying a Mercedes vehicle from a Mercedes dealer, but have to pay for the floor mats?!?!?!!? What kind of swindle is this?? And he explained all of this with a very 'matter of fact' and condescending tone, then he shook our hands and walked away like he'd just make the deal of the century. It was the slimiest interaction I had ever had with a sales person; and rather insulting! Ronald returned to find my wife and I ready to walk out and head straight to the BMW dealer we'd been to previously. Ronald was very apologetic about the situation and quickly rectified it to what we'd discussed just a short while before. Fortunately, we didn't see that sales manager again during the remainder of our purchase transaction. The car has been terrific thus far. And Ronald has been great in doing the follow up with us. Sorry for dropping the 1 star from the experience, but as you can see, it was certainly validated.

John Ramirez Aug 3, 2016

I was in the store a month ago and dealt with a salesperson Joe Taylor who is a really great guy. I would give Joe 5 stars! I did not buy from them at that time but promised that I would return when I was ready. Today I went into the dealership prepared to purchase a new Mercedes from them. I had done my homework and had everything ready to do a deal. I am a USAA member and had used their service to get all of the numbers. I have spent 30 years in the automobile business owning several dealerships and on the vendor side so I am very much aware of how things work and the values of vehicles and where they get them from. After being promised an invoice deal, they served me numbers that were dishonest and frankly trying to take advantage of my wife and I. After I asked for my keys three times, they played games and would not let me leave. The used car manager Greg Herbst came out and very aggressively showed an abbreviated report of similar cars that were bought from dealers at Manheim Auto Auction. The problem is also did my research too and the numbers I saw were different. He offered $ 14,000 for our car that even showed on his report of a car with similar miles going for $ 18,600. Cars with 88,000 miles where going for $ 14,000 and as I pointed this out he got very aggressive to the point where I said I would not buy even if he gave me $ 19,000. When he saw that I was not buying his explanation he then continued to get more aggressive which was truly unprofessional. I said that only an idiot would do this deal and I was not one. With that he stood up and told my wife and I to leave his dealership as he was showing off in front of his staff that he was throwing me out. This really offended me as in the thirty years I have spent in the business I have never treated anyone like this. He claimed that this was "his" dealership and I was to leave immediately. I said to him that I did not know it was "his" dealership and that I thought Auto Nation was the owner. I asked for the General Manger and he said he was the manager which I knew was not true and that I will leave right now getting right up in my face. It was raining hard outside and I asked him where my car was and he again said to leave. It got so intense that I actually felt threatened and I again asked for the General Manager. The salesperson Joe kept apologizing for Greg's behavior and personally I felt bad for Joe. My wife and I refused to go out in the pouring rain and lightning and another manger who Joe said was the GSM came by to try to diffuse what had just taken place. He apologized and brought our car into the service lane which we were grateful for. He took a look at our car and agreed it was worth a lot more too and did what he could to be nice to us. I am shocked that a company like Auto Nation would allow for one of their managers to threaten customers or even ask them to leave in such an aggressive way because we did not agree with their numbers. There is more and I would welcome an executive of Auto Nation to contact me to discuss. I am highly respected in the Auto business as a vendor and I will tell you that I am totally shocked and disappointed at the way we were treated.

Walter Braithwaite Jul 31, 2016

Absolutely deplorable! Took my 2003 E-320 for a routine 100K check on April 19, 2016- Other than a broken side marker lamp- no issues with the vehicle whatsoever. Was quoted over $5000 for the job including issue reported as a "minor oil leak" (in fairness- approximately $800 went to refinishing rims- purely elective cosmetics). Vehicle was picked up on April 30th. Within an hour of leaving the dealership, the check engine light came on. The vehicle was returned to the dealer the same day. I was told the computer signaled an "intake manifold" issue which the dealer assured had nothing to do with the work that had been done on the vehicle (pure coincidence....) and that to fix it would cost an additional $2500. However, they stated they weren't even sure if this was the real issue. They reran the car through the diagnostics computer after recycling the check engine light, test drove the vehicle and I was told the problem was now solved. Vehicle picked up for the second time on May 6th. Needless to say, the check engine light came on shortly after leaving the dealer the same day. The vehicle was returned to the dealer the same day for the second time (May 6th). On may 11th, the service rep stated that after rechecking the diagnostics, they were sure the intake manifold was the true source of the check engine light (this time they were sure....) and that it would therefore be an additional $2500 to fix. The next day (May 12th) I went to the dealer to pick up the vehicle "as-is" but a svc. dept. manager intervened and told me the dealer would fix the intake manifold if I would pay $200 (they said otherwise the work would not be warranted-what?!) Fast forward now to May 18th- I was called by the service dept. and told that upon further inspection, the problem was NOT related to the intake manifold after all but rather to some other part that apparently was damaged during the course of the 100K check. The vehicle was now ready for pickup and fixed totally. The same day of pickup the car started smoking from the engine compartment and an obvious brisk oil leak was noted. Car returned May 19th for the third time (4 visits if you count the initial 100K drop-off visit). As of May 19th- car in shop and I am one unhappy customer.....

roberto gines May 19, 2016

I don’t usually write reviews because once something is posted on the internet, it’s there indefinitely. I wanted to make sure that what I wrote was fair and accurate . For this reason I waited a week after getting my new Mercedes Benz to think about my experience buying a car from Mercedes Benz of Delray in Delray Beach, Florida. Buying a new car is an expensive proposition so I did some research before contacting dealers. I had the opportunity to see the car I wanted at an auto show in Frankfurt Germany last September. Then it was a matter of contacting three area Mercedes Benz dealerships in the area plus one in my former hometown just for a price comparison. I was interested in price, service and how the dealership treats their customers. Mercedes Benz of Delray provided the best price and far exceeded my expectations for customer satisfaction. I don’t recall ever having a better experience at an auto dealership or with a car salesperson as with Talbott Summers. There was none of the hated cat and mouse drama that generally takes place when buying a car. We went through the options I wanted (nearly everything on the list) the model I wanted had to be ordered. Talbott reviewed the order with his management and came back with an offer that my research showed was an excellent buy. In summary here are four reasons why I would buy another car from Mercedes Benz of Delray without hesitation 1) Sales: Talbott Summers a 5 star professional salesperson. He offered the best price on the car I wanted and covered in detail my out the door price. Talbott followed my order in a timely fashion and informed me of a factory change to my order due to availability. When the car was delivered he covered the features and functions of the car and answered my questions. A few days later he sent an email asking if I had any additional questions. 2) Sales management: Harry Silverman and team: another 5 five out of 5 stars. I stopped by the dealership a couple of times with questions about my order even when Talbott wasn’t available they found answers to my questions. They also delivered the car for less than the quoted price because the registration fee was based on a new plate instead of a transfer. 3) Parts: The one small weak link at this dealership. I ordered some accessories, roof rack. cargo tray and some other items. My suggestion to help them achieve 5 star status, is to simply ask if the buyer if they would like to have the service department install the ordered item. 4) Service: My car had what appeared to be a slight defect in the aluminum trim. The sales team already agreed to replace the trim but the service agent found that one of their cleaning agents removed the spot. So I would give them a good rating for detail work. If you are thinking about buying a car go to Mercedes Benz of Delray (you won’t be made to feel like it’s dinner time and you have a “fresh meat” sign pinned to your chest) and just look around you because you will be in for a pleasant and positive buying experience.

Gene Cook Mar 14, 2016

I Purchased a 2016 Mercedes Maybach from Mercedes Benz Of Delray Beach Florida. Prior to purchasing the vehicle, I called to get information, price, condition, Options, etc. and spoke with Ron Miller. His response to the condition of the car he replied (PERFECT, thats why it was in the Showroom). I felt very uncomfortable buying a car unseen, since I live in Texas and the car being in Florida. I told Ron that I would get a flight out that week to visually verify that the car was perfect. Due to my work and busy schedule I was unable to get a flight out. I called and told him maybe the following week I could make it out. He then assured me AGAIN that the car was PERFECT, and that there was no need for me to waste time and money on a trip to Florida. I then decided to purchase the vehicle in believing Ron and him telling me he had been doing this for over 30 plus years, and Plus I was buying from a Certified Mercedes Benz Dealership! Ron then arranged shipping with USA Auto Movers, before loading the vehicle in Florida, the driver fills out a Vehicle Condition Report. A week later vehicle then arrives in Texas, the driver releases all documents plus the Vehicle Condition Report, HIS REPORT SHOWS: Damage to the hood which someone tried to fix with touch up paint, damage to left and right side front bumper, damage to left rear door, damage to left rear quarter panel, left rear bumper, curb damage to right rear rim and 2 rock chips on windshield! The driver CJ of USA Auto Movers told me he asked Ron Miller if the buyer knows of the damage on the vehicle since it was such a LUXURIOUS VEHICLE and Ron replied YES! THAT IS NOT TRUE, I was so upset I called Ron Miller and asked him why would he be so DISHONEST just to sell a car! After spending over $175,000.00 on such a Fine Luxury Vehicle you would come to expect the TRUTH!!! The response of the Mercedes Benz of Delray is to take vehicle to my local Mercedes Dealership and repaint and repair all damage, My response to them was why would I want a car with repaired PAINT WORK! I told Ron I wanted to return the vehicle for a full refund plus shipping costs and I was denied, but he would see what he could do. Add Insult to injury, Ron Miller called me back and offered me $150,000.00 after I just paid over $175,000.00! Why would a Dealership selling one of the finest automobiles made today stoop as low as to be DISHONEST AND MISLEADING!!!

Mark cisneros Feb 9, 2016

rcisneros1 Feb 8, 2016

My experience at Mercedes-Benz of Delray was AMAZING! Every time I've purchased a car in the past, the experience has been very "salesy", stressful and unpleasant. This time around was different because I had the BEST Sales Man helping me, Joseph Taylor! Joseph was very honest, to the point, genuine, personable, pleasant and most important, a man of his word. After searching high and low for the exact car I wanted, at the price I wanted. Joseph was the man that delivered. I contacted many dealerships looking for the car I wanted at a reasonable price, and everyone either tried to rip me off, or sell me on another car because they were too lazy to locate the exact car I needed. Joseph put in the extra effort to get the job done. I thank God that He lead me to work with Joseph, if it wasn't for him I wouldn't have my car in time for Christmas. The car was my Christmas present to myself lol. I was so stressed out searching for my car, that I literally prayed and asked God to send me to the right sales person, and He sent me to Joseph. Even after the sale was over Joseph insisted on taking the time out, to show me all of the extra features that the car has. It was truly a break taking experience. I haven't ever had a car salesman be as authentic and sincere as Joseph. If you're in need of a car, I would DEFINITELY recommend that you go to Joseph. The manager, Lisa was very nice as well. She introduced herself, and offered us lunch while we waited for the paperwork and everything to go through. That as well, I greatly appreciated and never experienced at any other dealership. The young lady who inspected my old car as well was very sweet. ( I forgot her name). They all made me feel that they appreciated me doing business with them. Most dealerships act is if they are doing you a favor by selling you a car. I am so thankful to have met Joseph and will refer him to everyone I know that is looking to purchase a car. Joseph you are the best! Thank you and God Bless you.

Chelsey Nicole Dixon, PA Dec 28, 2015

MB of Delray had a Certified Pre Owned vehicle on their website for $69,997.00. Click this link to email a salesman so we did. We were given Mr. Ron Miller. I asked him what the CPO warranty would give us in coverage and he indicated 12 mo, unlimited miles. I asked what it would cost to add 2 more years and his response was word for word, $3,495 would buy you 2 more years giving you coverage through 2020 and I can do $71,700.00. Would you assume that he is discounting the car some from $69,997? or maybe the warranty costs from $3,495.00 and making you a package deal for $71,700.00? Seems logical right? I mean how can the car go from $69,997.00 as advertised on his website to $71,700.00 without including something in the deal? Not so fast! I set my wife up to call and finalize the deal and then try try to convince her that they will sell her the car for $70,700.00 but that does not include the warranty. Wait, you have it listed for $69,997.00 and you just went up in price on us? And now this does not include an extended warranty, and wait one more... He neglects to inform you of the $700.00 yes $700.00 documentation fee that they charge. Maybe this is because we are from another state, most likely because he thought that he had a woman on the phone who knew nothing about deals or cars and how to call him out on his scam here. We asked if the car had ever been wrecked or had any paint work. Knowing this is a Certified Pre Owned Mercedes Benz one would think it to be flawless, after all it has been through a 167 point checklist from top to bottom, and if you go to MB website it will tell you that it covers everything from under the hood to every panel on the body. Nothing is left unchecked. Mr. Ron Miller then advises us that we need to have an independent inspection of the vehicle since he does not want to comment or mislead us anymore than he already has. Well isn't that what were paying for in a CPO car? An inspection of the highest level by MB of North America? I then asked for the general Manager to which he has not stopped all communication. Well I suppose so after being caught in 2-3 or maybe even 4 different lies or scams here. Mr. Ralph Mesa is the General Manager of Mercedes Benz of Delray but I have yet to hear from him. My guess is that Mr. Ron Miller is too afraid to go ask him to call us so I will be giving him a ring shortly. If that does not suffice I will find the principles of the Corporation and work my way up the ladder. DO NOT fall into their deception. Try and find another MB dealer to deal with if you can. Or many take a good attorney with you?

Nhew Uhser Dec 16, 2015

LewWilliams Dec 16, 2015

After I visited a couple of dealerships looking for a GL 550 2015, we went to Mercedes Benz of Delray 43 miles from home following a friend's recommendation, boy he was right! It was the best car buying experience of my life! We (my wife and I) were greeted at the front desk by a very elegant and pretty lady who got up from her chair and walked to us, she called The new vehicle sales manager Mr John Bradley who came out in person to welcome us to the dealership and took his time to find all the information we requested, while we were sitting at the cafeteria sipping on a cup of fresh brewed coffee. When they found the car I had in mind, a very knowledgeable sales person Mr Matt Garcia walked us thru the whole process of driving the vehicle and choosing what we wanted and needed. Every little secret of the new car was revealed by Matt who also took the time after the lease process was finished to literally trained us in all the whistles and gadgets of the new car so we may have a safe drive heading back home. To top off the experience The General Manager Mr Ralph Mesa introduced himself and sat down with us for a very refreshing chat. Every one of them handed their respective business card, offered their help and asked us to call them for anything. We had among other cars, several Mercedes Benz and BMW's purchased at other places, but this visit at Mercedes Benz of Delray surpasses all our expectations. The place was spotless clean and very well illuminated, not crowded with parked cars inside the showroom, they have just a few hallmark cars as samples. Every person was very courteous, well mannered and elegantly attired. On our way out everyone approached us to congratulate us for the new purchase. Many other clients were obviously negotiating their deals but all seem very relaxed from our stand point. We were just another customer at the concessionary but we felt like the most important ones for them. We wanted to show our appreciation for a very professional staff.

drsalado Dec 8, 2014

Dr Salado Dec 8, 2014

I never do this but after the experience that I had dealing with Mercedes-Benz of Delray, I felt it a must do!!! I was looking at the S550 for a couple of weeks online and decided to take a ride over to Delray and check one out. I hadn't a clue that there are people like that out there in the world. Ya know how ya see all these people or stories on the news about people doing random acts of kindness well, I met a young man at the dealership whos name is Michael Manocchio and after talking for a few minutes and telling him what I was thinking he says to me would you like some coffee so I said sure, he comes back with a fresh brewed cup of coffe and say have a seat, I'm gonna go get a car I think you'll love. When I looked out the window after only 35 seconds I see this vision of BEAUTY parked rite outside and my jaw hit the floor because I've seen them on the road and on TV commercials but only once before did I see a thing of beauty like this( It was my wedding day that I'm referring too) that was waiting for me!!! Not only was Mr Manocchio a very cool guy, but he wasn't one of those salesmen that give ya those stories and "this is all I got to give on this vehicle" kinda guy. He was polite, gracious and and all around genuine man. We went for a test drive and while on the test drive I told him what I was willing to pay for the car and without batting an eye he says "I think I can make it happen" and would ya believe he did!!! He didn't go back and forth to the manager and then bring the manager out so that I would feel like I was being bullied into a car. He came back and said "are you ready to sign today" at which point I said let me go to my bank and move some money and I will be ready in one hour. When I came back to the dealership, my new car was cleaned with a full tank of gas and ready to go so now I'm thinking (to myself) this is where its gonna become annoying, so Mike introduces me to a manager who congratulated me on my new car and another guy who was the finance gentleman. So we went to his desk I signed the normal paperwork, handed him my check and was on my way home with time to spare before my wife and I went out for a fantastic dinner. All in all if your going to buy or lease a Mercedes, You gotta ask for Michael Manocchio and I garuntee you will be happy you did. THANKS MIKE AND THE REST OF YOU GUYS OVER AT MERCEDES-BENZ OF DELRAY.

BIGJOHN Mar 5, 2013

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