13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Mercedes-Benz of Delray Difference

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Recent Reviews from Mercedes-Benz of Delray

This is the worst experience I have ever had at dealer, I called ahead of time to ask about getting a key fob for my 2002 Mercedes s500, and I was told to bring the car in so they can order the key because they need proof of ownership. I bring the car in and I'm greeted by a car porter who takes some information of mine, and tells me they will get an advisor as soon as possible to order the key. I sit there in the service drive in my car for 50 minutes with no help. The car porter was doing his job, I saw him multiple times try get a service advisor to help me with my part, and yet there were 4-5 cars that came in after me who were all helped first as if they don't want to deal with me. I heard the porter ask a service advisor one more time if they could help me, and the service advisor says the appointments are more important than me he can wait, after hearing that I told them I was leaving, and all they could do was ask me to wait longer, or give me a business card. I understand I did not have an appointment and appointments are first but, that shouldn't be the case when I was there 30 minutes before the appointments, just waiting for someone to order me a key which is 300$ key that I can only get from the dealer and programmed there. If they would have said sorry sir we are very busy today can you come back another day or told me on the phone not to come in as they're busy, then that's what I would have done, but instead they made me wait for almost an hour with no help, telling me every ten minutes that someone would come to help, and I had multiple service advisors walk by me and look me in my eyes and then proceed to take people who arrived after me. I will never go back. I have worked in several dealerships, and have never seen multiple service advisors blatantly ignore a customer, like they did to me. I would like to clarify this complaint is towards the service advisors and no one else as everyone else was very helpful, but the service advisors did not want to deal with my car until they cleared out all the other cars that arrived after me.

maxwell horneck Apr 16, 2021

We have been loyal Mercedes owners for years (dealing with Rallye Motors in NY). We recently moved to FL and decided to buy our new car down here. We bought one at Delray dealership 4 months ago, and were very pleased with the service from Freddy,(see my 1st review). I expected the service dept. to be just as top-notch. However, it was the opposite. Our service manager, Nathan, was very nice and tried to be responsive, but the overall experience deserves NO STARS. Here's my story (sorry for the length, but it's important) Last week, the tire pressure warnings went off in the car so I stopped by the dealership to have the3 tires checked The service people outside were very attentive; they checked the pressure on all 4 tires and visually inspected them-- finding nothing wrong. They explained that changes in temperature can cause the pressure to expand and contract, tripping the sensors. They reset the computer and told me to return if it happened again. This Sunday evening, the warning light came on for the rear left tire. When I checked with a pressure gauge, it was below 10! I filled the tire with air and brought the car in 1st time in the morning on Monday They checked me in and said a service manager would look at it and get back to me shortly. After a long wait, I finally met with Nathan, whose phone was ringing off the hook and had other MB employees approaching him with questions constantly while I sat there. I couldn't wait any longer, so I had a friend pick me up-- I told Nathan to call my cell when he had an answer. At 1:30 pm, I called the service line for status and was told Nathan was at lunch. At 2 pm I left a voicemail message for the service manager expressing my frustration. He never returned my call. FINALLY, after 4:30 pm, Nathan called me to say the service team STILL hadn't checked the tires. Tuesday morning (over 24 hours later!), Nathan called to say the service dept. checked and found no leak. I am still concerned about why a 4 month old tire went flat, but was told because they found no damage, there was nothing to be done. Nathan was very apologetic that I waited over 24 hours simply to have a tire checked. I don't blame him , but my experience with the Delray Beach MB service process was terrible.

Wendy Ehrlich Mar 31, 2021

Made an appointment on-line for the annual service on my AMG-GTS. Clearly made it at Delray, got a call from Coconut Creek to confirm the appointment. Explained to the person who called that my appointment was supposed to be at Delray. She indicated the MB computer sometimes confirms the appointment at the wrong location. Went to drop off the car at Delray. Their system for drop off is horrible. Cars were backed up in the service area so I got out of my car and went to the service desk. Nobody was there so I started hunting for the Service Advisor who was going to handle my service. There aren't any names on any of the desks and most of the service people seemed to be missing. I finally found the Service Advisor. He was nice enough and indicated my car had a recall for software which they would also take care of. He said my car would be done late afternoon. He called me late in the afternoon to tell me my car would not be ready because the computer system that updates the software was not working and it takes 5 hours to load the new software. He indicated they would need to keep my car overnight and would call me when my car was done. He called mid day to tell me my car was finished and I told him I would be over around 4:00pm to pick it up. When I arrived once again there was nobody at the service desk and I wandered the customer waiting area to try to find the Service Advisor. My car was sitting outside and I finally found someone who said the keys were in the car. I got in the car - they keys were nowhere to be found. The next 30 minutes was spent with several people trying to find my keys. The Service Advisor finally appeared and he too tried to find my car keys. They were finally located and they said I could leave. I was not given any receipt or a copy of the service work order. They had washed my car - but apparently had forgotten to dry the windows which were water spotted and streaked. I presume the annual service was done, but since I was not given a copy of the work order, I have no idea if it actually was done. I presumed Autonation ran a tight ship, but as compared to the dealer in Coral Gables where I bought the car, this dealership has some serious organizational and management issues.

Barry Schwartz Nov 9, 2020

Waiting for my salesman for over a half hour when we had a scheduled appointment and then he put me with somebody else who is not knowledgeable of my needs for the car. Waited for over an hour for them to clean the car to go, and when I started driving the car home the window switches and the trunk switches were broken. There also was a chip in the windshield. I contacted the salesman , via text, and he text me back to send him the pictures, instead of getting on the phone with me. This car was a CPO 2019 vehicle. It should never have left The dealer like that. Someone was not doing their job. The dealer is one hour away from my house, and I had to bring the car back . The service manager who took care of me Roger, was just wonderful. He gave me a loaner car, that I used for one day just to drive home. He he took care of the problems with the car, and detailed it the way it should have been. When I went to pick up the loaner car I was sitting in the dealership, and was not familiar with how to work the screen with The radio, phone, and other functions. I could not get out of the screen. Two salesmen were walking back in the building, and I asked one gentleman to help me, and he says I'm in a rush I have to go someplace and jumped in his car and left . Very rude. The next salesman that past me had a sandwich in his hand and said he couldn't help me because he was going to go eat. I said could you just help me escape from the screen. He put his head in the car and said just press that button, and everything worked. The loaner car they gave me was a 2019 C class with 4000 miles on it. When I went to drive it to work the next day the car would not accelerate and it was stuck in drive nine , and the check engine light came on. I don't know who's checking out these cars, but they're not doing a very good job. I had to call the Mercedes-Benz corporate headquarters to get any kind of action done. That's bad service when you're buying a Mercedes. The best or nothing. The dealer should remember that motto. But AutoNation owns a dealer, so now I understand why all this happened.

Diana Allen May 7, 2020

I Purchased a 2016 Mercedes Maybach from Mercedes Benz Of Delray Beach Florida. Prior to purchasing the vehicle, I called to get information, price, condition, Options, etc. and spoke with Ron Miller. His response to the condition of the car he replied (PERFECT, thats why it was in the Showroom). I felt very uncomfortable buying a car unseen, since I live in Texas and the car being in Florida. I told Ron that I would get a flight out that week to visually verify that the car was perfect. Due to my work and busy schedule I was unable to get a flight out. I called and told him maybe the following week I could make it out. He then assured me AGAIN that the car was PERFECT, and that there was no need for me to waste time and money on a trip to Florida. I then decided to purchase the vehicle in believing Ron and him telling me he had been doing this for over 30 plus years, and Plus I was buying from a Certified Mercedes Benz Dealership! Ron then arranged shipping with USA Auto Movers, before loading the vehicle in Florida, the driver fills out a Vehicle Condition Report. A week later vehicle then arrives in Texas, the driver releases all documents plus the Vehicle Condition Report, HIS REPORT SHOWS: Damage to the hood which someone tried to fix with touch up paint, damage to left and right side front bumper, damage to left rear door, damage to left rear quarter panel, left rear bumper, curb damage to right rear rim and 2 rock chips on windshield! The driver CJ of USA Auto Movers told me he asked Ron Miller if the buyer knows of the damage on the vehicle since it was such a LUXURIOUS VEHICLE and Ron replied YES! THAT IS NOT TRUE, I was so upset I called Ron Miller and asked him why would he be so DISHONEST just to sell a car! After spending over $175,000.00 on such a Fine Luxury Vehicle you would come to expect the TRUTH!!! The response of the Mercedes Benz of Delray is to take vehicle to my local Mercedes Dealership and repaint and repair all damage, My response to them was why would I want a car with repaired PAINT WORK! I told Ron I wanted to return the vehicle for a full refund plus shipping costs and I was denied, but he would see what he could do. Add Insult to injury, Ron Miller called me back and offered me $150,000.00 after I just paid over $175,000.00! Why would a Dealership selling one of the finest automobiles made today stoop as low as to be DISHONEST AND MISLEADING!!!

rcisneros1 Feb 8, 2016

MB of Delray had a Certified Pre Owned vehicle on their website for $69,997.00. Click this link to email a salesman so we did. We were given Mr. Ron Miller. I asked him what the CPO warranty would give us in coverage and he indicated 12 mo, unlimited miles. I asked what it would cost to add 2 more years and his response was word for word, $3,495 would buy you 2 more years giving you coverage through 2020 and I can do $71,700.00. Would you assume that he is discounting the car some from $69,997? or maybe the warranty costs from $3,495.00 and making you a package deal for $71,700.00? Seems logical right? I mean how can the car go from $69,997.00 as advertised on his website to $71,700.00 without including something in the deal? Not so fast! I set my wife up to call and finalize the deal and then try try to convince her that they will sell her the car for $70,700.00 but that does not include the warranty. Wait, you have it listed for $69,997.00 and you just went up in price on us? And now this does not include an extended warranty, and wait one more... He neglects to inform you of the $700.00 yes $700.00 documentation fee that they charge. Maybe this is because we are from another state, most likely because he thought that he had a woman on the phone who knew nothing about deals or cars and how to call him out on his scam here. We asked if the car had ever been wrecked or had any paint work. Knowing this is a Certified Pre Owned Mercedes Benz one would think it to be flawless, after all it has been through a 167 point checklist from top to bottom, and if you go to MB website it will tell you that it covers everything from under the hood to every panel on the body. Nothing is left unchecked. Mr. Ron Miller then advises us that we need to have an independent inspection of the vehicle since he does not want to comment or mislead us anymore than he already has. Well isn't that what were paying for in a CPO car? An inspection of the highest level by MB of North America? I then asked for the general Manager to which he has not stopped all communication. Well I suppose so after being caught in 2-3 or maybe even 4 different lies or scams here. Mr. Ralph Mesa is the General Manager of Mercedes Benz of Delray but I have yet to hear from him. My guess is that Mr. Ron Miller is too afraid to go ask him to call us so I will be giving him a ring shortly. If that does not suffice I will find the principles of the Corporation and work my way up the ladder. DO NOT fall into their deception. Try and find another MB dealer to deal with if you can. Or many take a good attorney with you?

LewWilliams Dec 16, 2015

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Real Reviews of Mercedes-Benz of Delray

13 Million Cars Sold to Happy Drivers

Come Experience the Mercedes-Benz of Delray Difference

Recent Reviews from Mercedes-Benz of Delray

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