Best pre-sales support I have ever received when purchasing a car. Post sales support about the same as other dealers otherwise this would have been 5 stars. Our Sales Associate Bryan was exceptional during the sales process. Overall pleased but wish the dealer would have done a better job getting us our plates and title without us needing to follow up with them.

Stacey Grell in the service dept., has always been pleasant, professional, friendly, knowledgeable, and responsive. I specifically request her anytime I need service and I specifically use Mercedes of Delray because she works there.

Excellent service in & out with loaner car very quickly and picked up car when ready with no delays..

Great service. They got me in and out without a lot of waiting around!

Very pleased overall with the buying process. Cameron was extremely helpful and made sure all my questions were answered to my satisfaction. Every employee I interacted with was well engaged and made sure my experience was positive. The car was detailed and gas tank filed by the time all the paperwork was completed. The only minus I would give the dealership was the sanitary conditions of the men's restroom. One toilet was not flushed and the other one was dirty. My wife said the women's restroom was clean.

The sales associate Hamsa was knowledgeable and very customer oriented. She was friendly and did not shy away from explaining options and benefits. I would certainly recommend Hamsa and Delray Mercedes.

Sales staff was excellent and follow through was professional. I had to trade in my ML350 because there were so many problems and it became so complicated that it was not worth trying to fix everything and so I felt almost as if I had no choice but to buy something there rather than "limp" off the lo't with my broken car. I did not want to trade it; I truly enjoyed that 2008 ML350, had 145K miles and looked like new. Unfortunately, after the 100K warranty expired, everything that went wrong was MAJOR repair and also had to be redone several times which brings me to the service department. Jonathan was a delight to work with and always followed up with me, advising me along the way. I am very upset with Mercedes Benz with all of the repair work that was necessary on this car after the warranty. This is my 3rd Mercedes and I felt that MB should have been more responsive and taken some responsibility.

Felt rushed during the sales process

Brought my C300 in for an oil change and final in warranty 4year check up. I was given a loaner car for the day and when I picked it up at 5 it was clean and got a report that only a few minor things were taken care of. Great service and the staff as well.

The sales and service department are efficient, respectful and professional. A perfect place to bring your expensive toy!

I had a very bad experience with a trade-in at Mercedes-Benz of Delray. I bought a car and leased a car at this location. After trading in my first car,I found out that they had not register the car under the new owner because they had incorrectly recorded the mileage of the car that they sold me initially. The new owner of my old car apparently got a parking ticket and the fine was sent to my address. Now, the city is asking for proof that the car was traded in to Mercedes at Delray. I dropped off the signed form to addend the mileage per Donnie request and was met by Marty who told me Donnie was not available and insisted that the trade in receipt should be in my sales contract (which it was not). I was rudely told off and to look harder.... Multiple attempt to contact Robert and Donnie at Mercedes at Delray were without callbacks despite initial promise that they would email me the receipt of the trade-in. I am still trying to get the receipt for the trade in.... 3 weeks later after multiple voicemails and a dealership visit. I had issues with their finance department as well. 3 years after financing my first Mercedes from Delray Mercedes, I wanted to make adjustment to my contract. I was told on the phone they couldn’t help me over the phone and was told to come in. Then after coming into the dealership was told they were busy, and I could just call them later on the phone to take care of it. The feeling I get is that if they don’t earn a commission for their time with you; You are not worth their time. Now, I had a lot of good experience here with some amazing kind and helpful people. However, the feeling of the culture of this dealership just leave a very bad taste in my mouth. My next Mercedes will not be this location. Understandably, now I realize why my friends recommend other dealerships in the area despite it being the larger Mercedes dealership in the area. Buying experience at this Mercedes is excellent but good luck trying to get things fix if anything goes wrong... Shout out to the service department crew. They are an amazing group of individual who go beyond what is needed and follow up to make sure you are well taken care of. In response to the comment below. Good luck getting in touch with Mercedes of Delray’s GM, Clifford... he is very difficult to get in touch with. I tried contacting him twice in the past two weeks and left a voicemail with no response.

Had no problems everything went great no delays had a 10am appointment dropped off my car had the loaner by 10:15 and I was on my way . Great service

Stacy, in repairs, at Delray Auto Nation, saved me money, kept in contact with me pertaining to the progress on my car and couldn't have been more pleasant and thorough. Thank you Auto Nation

Not happy. Oil change about $350 !! I declined it and will have European Auto Repair shop do it for $125.00. A wire was broken under the front passenger seat that stopped the seat from going backward and forward. I was quoted $1000 for the repair. I will splice the wire myself. Last year, the hydraulic roof hose to the front of my convertible roof top broke. The line was a 6 foot length of plastic. The cost for only the hose was $800. I am an engineer; the hose was worth about $5.00. I damaged the rocker panel under the passenger door. The dealer wanted $3200 for the repair. Linton Auto Body did an excellent repair for $1100. And so it goes.

Robert ,Madison & Kavon couldn’t have been nicer,or more professional !all around great Experience .Will recommend highly

Everything was great, the salesman was great, overall everything was great

I had routine servicing of my SL550 and was pleased with the service I received at Delray Mercedes.

My salesperson,Hamsa was an ultimate professional. Totally knowledgeable about the automobile I was interested in purchasing. Then when I did purchase it, she walked me through all the controls and extras with ease and professionalism.

Mercedes-Benz of Delray is a first class dealership. My Salesman Jorge, Sales Manager Madison and Finance person, Kavon were outstanding. I would describe my interaction with them as pleasant, patient, considerate and straight forward. I will return for next vehicle and highly recommend this dealership for a premier car purchasing experience.

This has been the best car buying experience I have had. I live in NY and found my vehicle on line through the Mercedes sight. I was skeptical about buying a vehicle this way , but from the 1 st click expressing interest through the actual delivery , everyone one on the team at Mercedes of Delray was attentive , professional and made this process seem less. I would like to thank all who I had the Opportunity to work with , but a special thanks to Kevin, Madison and Cameron for spending there time to get my deal done! I would buy another vehicle here in a heartbeat

Weather a car has been purchased from this dealer or you bring your Mercedes in, having bought it elsewhere, fantastic and accommodating service. Very nice to work with this dealership, showroom to service.

Ron Miller never gave me my second key, never repaired the scratch he said he would, and the touch up paint on the bumper came off after the first wash. Garbage auto dealer. Now three years later I realized they sold me an outrageously expensive extended warranty only to cover one $200 repair with no service contract. When you go to this Mercedes Dealership you leave feeling like you need a shower.

Took an hour to get a car wash, way too long, but it's always like thay

Brian Murray my service manager was FABULOUS! He truly understands and practices exemplary customer service. I note, however, that he told me not to leave valuables in my car. I had an ash tray full of quarters. I noted that the tray was full when I dropped the car off but didn’t bother to remove them. When I picked up the car about 1/3 were missing. No big deal --but note to self: remove belongings if you want to see them again!

The service was really fantastic. Jonah Ratu Asst Service Mgr accommodated my needs taking in my E43 immediately and having it back two hours before promised. Friendly, efficient service, strongly recommend.

Took the car in for a routine service, all was well. Friendly staff and very clean facility.

Auto Nation very clean dealership and helpful and willing to service auto off I-95 they do offer deals and want to sell new autos

I leased a Mercedes from Mercedes in Delray . I was pleased with the the sales , service , & options .

Service advisor was very professional and helpful. Factors that keep me from giving 5 stars: Greeting at service bay was slow, seemed short handed Customer lounge unimpressive Car retrieval also was slow and seemed disorganized

Serviced my C class at Mercedes of Delray. Service Manager Ken saw me quickly and made the process easy. Car was done quickly, was well washed before being handed bacl and it was easy to work at the dealer while the car was in service.

Beautiful showroom, perfect location and extensive inventory. My salesman was very helpful, knowledgeable , patient courteous and informative.

The worst dealership I have ever experienced.

Shawn was a very good service consultant. Extremely fast and efficient helping me buy a replacement key fob for my SL500 and several other questions I had about my new-to-me car. You need more like him.

Sadly I am happy with my car but the service dept has continually fallen so far short that if you buy a car there make sure you can have it serviced elsewhere. I never write bad reviews but when you call it takes days to make an appt, the advisor you're assigned is rarely there. I even brought it in since the tire pressure light kept coming on. They told me nothing was wrong but when I looked there was a visible screw in the tire. This last trip my car was in there for 8 days to get an Oxygen sensor fixed???

Sadly I am happy with my car but the service dept has continually fallen so far short that if you buy a car there make sure you can have it serviced elsewhere. I never write bad reviews but when you call it takes days to make an appt, the advisor you're assigned is rarely there. I even brought it in since the tire pressure light kept coming on. They told me nothing was wrong but when I looked there was a visible screw in the tire. This last trip my car was in there for 8 days to get an Oxygen sensor fixed???

Excellent service and all work performed in a timely manner. Stacey Grell, Assistant Service Manger is the Best

From the moment I went on line to look around for a new car I was impressed with the MBZ. I received an email the next day informing me that the model I preferred was indeed available and better it was at the Auto Nation dealership in Delray, just down the block from my residence. As I was tired of driving to my past auto dealership 50 miles away, I felt that this was an omen to go MBZ, for convenience, care, and location. From the moment I was contacted by the salesman, Bryan O to the time I spent in the dealership, I felt relaxed and ready to make the purchase happen. The manager, Madison made her presence know as I negotiated my best plan. The customer care representative, Loren, is such a bonus to have available on his cell and in person as I have returned with learning curve questions. And the business office in the back, as I made my actual payment, made it happen my way. Everyone has been so welcoming and friendly, in fact I feel like I have new family and friends in the neighborhood!!

Great service - exceeded my expectations!

I called 4 times to find out the repair status of my car. No-one has the courtesy to call me back.

Michael Luciano IS THE BEST! I rate him a 10++++. He was instrumental in getting our deal done, and I am extremely happy to finally being able to enjoy our new car. Larry Cooper

Always courteous, accommodating and they keep you informed at all times with a minimum of inconvenience to the customer.

Great buying experience. Great communication with the dealership and they made it a smooth transaction. We bought from out of state and they were very helpful in the process of having the car shipped. Would definitely go back to their dealership for future buys.

Kevin is my service advisor. He is vet nice and diligent. He said my recall service and wash would take 3 hours. It did . He offered me a loaner car, however I was ok He is great to work with!! . I think Mercedes Delray should bring back the Bistro, as it was nice to have the option of lunch while waiting. All is Good!! Thank You

Great hassle free process, Mr. Langer and Kavon and the whole crew were super nice, easy to work with. Loving it.

Didn't end up buying a car from them, but the salesman Amir, was a very good dude. Informative, patient and knowledgeable. I told him I wasn't gonna buy and he still took the time to talk to me.

Great place, hassle free friendly. Awesome deal. Go see Robert and Kavon

Polite, friendly . Kept the car overnight. Dealt with problem related to Parktronic with a software update. Recommended mechanical work which was done.

It was my first check up ?A? for my 2018 E AMG 43. Only 4400 miles. I specifically asked if the check up included tire check and air pressure adjustments and was told yes. The service was completed quickly and I did not have to wait to long. I was thrilled to leave. As I drove on the highway and warning comes on telling me that the pressure in all 4 tires is too low. So I had to make a U turn and return to the dealership to have tire pressure adjusted. Not happy about this

My Service Agent, Jonah Rayu, handled my service situation with mechanical knowledgr and great customer service. He anticipated my needs and pre-scheduled a free loaner car without my asking. My car was returned to me washed and cleaned inside and out. I couldn't be happier

I was very satisfied by Benz's annual service of my S550 MODEL 2013, on Saturday, April 30, 2019. The man in charge of the service - Mr. Jonathan Vargas - was polite and knowledge- able. Upon completion of the service, he delivered to me the car in a very nicely washed and vacumed condition, which - for me - is very important. Left to be done is to thank you for this year's service. See you again next year! Dan Somekh.

I purchased a lease for a GLC300 COUPE, I put $10k down, paid off my previous car, came in with $17k cash. They sold me every service, they said the car would be covered under warranty, parts, labor, everything included for the life of the lease. They said I had services all covered for the life of the lease. I even called back again to verify as I learned I overpaid on this car by a lot. Turns out they flat out lied to me, there are only 2 years of services, and none of the other coverages are on my lease. Pretty black and white, they lied to me to get a sale, I am/was not confused, beware of them. I will be going to Mercedes corporate and get attorneys involved.

David Rhy and the service team are the best , from the moment of dropping off my car for service to picking it up for my 24 month MB required service

Incredible maintenance team, they were quick and very professional! I had the please of meeting Evon Dawkins and was blown away by his kindness and attentiveness. Highly recommend visiting this Mercedes location.

Shawn & the Team bring customer service up to a level you wish you saw everywhere. Cars are in top shape because of this. I won’t go anywhere else for purchase & service!!

the manager who was to service my car was not their BRIAN MURRY DID A GREAT JOB SERVICING MY CAR

Great service team - worked directly with Shaun who made and delivered on his commitments. Car was ready as promised. Regular updates were provided.

Great customer service!

Brought car in with only 2,900 miles for a simple oil change. Insisted they had to charge me $450 to check entire car or refused to reset service lights. I was leaving town and had no choice. Charged me $450 for oil change and $375 to fix nail in tire. I have since found a local mechanic and will never return to service or buy another car from this dealership.

Super convenient, easy negotiations, and really friendly staff members.

Everything that took place during my visit was strictly fiFirst Class I was greeted professionally. My service advisor knew what I wanted and added complimentary additions. My loaner was a beautiful car and ready to go I liked it do much I bought a new car the next week. Special kudos to David Rhys, who has been taking care of me for the past nine years.

Great

Best service ever from any Mercedes dealer anywhere....David is the MAN

I brought my car in for 2 recalls. After 5 days. Not one phone call, not one update, I called them to find while the work for my recall wasn?t completed at that time, they found, in their ?expert? opinion, but I needed an additional $4500 in repairs. I took my car immediately to my mechanic, who inspected all of their list of repairs, and found the only thing that was needed was a new battery. They put my car on a lift, and pointed out every single item that the dealership wanted to repair/replace and there was not any validity to any of their issues. Outrageous! Shameful.

Every one was just incredible

Everyone was as nice and as helpful as possible. If something was required they did their best to get it done as soon as can be.

The cars look great they drive great but what I don't like is reliability. While we were there there was cars lined up from the service door all the way to the street waiting for service well their service may be good but I prefer a car that doesn't require constant maintenance we've owned Hondas and camry's and I never had to bring them in for service.

Mercedes of Delray Beach has a great service department. I have been well taken care of. Friendly and convenient. Thank you!

Stacey my Service representative is the best. Professional & extremely efficient...

Sadly, the Sales person was not capable of answering key questions about the car features. Why don't they just save money on paying a salary and instead They should just put a kiosk in the middle of the showroom and have customers look up the information themselves.

service was excellence ez to talk to service advisor ,Evon explanations of any problem was good car done on time loaner car provided

Great service and sales. Nice people and good pricing.

I moved here from south Pembroke Pines and need it to find a new dealer for my Mercedes gla. Not only did I find a great dealer but also a new car because this is where I bought my new gla and traded in my old Mercedes . Anyhow I brought my car for service here and the customer service is fast and accurate . My service advisor happened to be gone when I went to pick up my car so Shawn helped me . He was extremely professional and very kind . I would definitely come back to service my vehicle here ....

My service person Ken Ersay was professional , courteous, and knowledgeable. I was most pleased with the care I received.

Dropped off my car for service on a Friday it's Tuesday and I havent heard anything from the dealer, So I called and the person I spoke with said my car has not even been looked at! I asked when I can expect to know how long the repair would take I she told me "whatever your car is here will take longer". Terrible customer service I can only hope the technicians have a better work ethic.

Excellent service

Knowledgeable sales staff and finance management. No games associated with the car buying process. Very knowledgeable in the cars available. Would recommend dealership to a friend.

Horrible costumer service. The worst part is that the horrible costumer comes from managers. It's such a shame that a brand like this hire this type of personnel. I wouldn't recommend this dealer to anyone.

Larry is the best. Great advice and got the right car for me at a fair price. Very helpful in getting me into car and returning old in the same day.

Our salesman, Joel Feldstein, was fantastic! He answered all our questions and found the perfect car for us. We would always recommend him to our friends and family when looking for a great car to drive. Thank you for hiring him and creating an S560.

Very prompt considering we had to be towed in and did not have an appointment. Thanks.

We came into the dealership in the evening after work. The sales associate Bryan had already pulled the vehicle out, and had it waiting for us. Bryan was very friendly, knowledgeable, and very courteous. We test drove the vehicle Bryan presented the terms and the numbers. A couple hours later we drove away in a nice Mercedes. Great job guys.

timely and complete

EVERY THING WAS DONE TO MY SATISFACTION. ON TIME AS PROMISED.

After a bad experience with my first car that I had leased 3 years ago, I went back to give them second chance but still the same! I was interested in the new A220, the sales man came over after he greeted me I told him, I am interested in the new A220 and right away he was like this car is gonna be too much because it just came out! I test drove it and told me to give me numbers on it, for a car that cost $36K they came out with a lease payment of $678 a month! What a joke! Their response was that it’s a new car! So I left, and got myself a Volvo S60 and loving it! You guys just lost a sale! Btw Volvo was $41k and monthly was twice as low!

excellent service attentive and dedicated. faster then first indicated thank you

David is AWESOME

No

Pricing was good and the sales staff was prepared when I arrived. It was worth a 271 mile drive each way

It was excellent! The customer service was impeccable!

Seamless process and Hamseh Masri found exactly the new Mercedes I was looking for within hours. I would recommend her to friends and family.

Excellent led my Salesman Ron. Top of the line; best experience EVER at a Mercedes dealer or any car dealer for that matter! Rodman Steele

The buying experience was fantastic and the salesman made the the whole process very easy. Joel was excellent in all aspects of the process.

They repaired my window very fast! My car was returned looking like new - they cleaned it beautifully.

Great customer service

I love buying cars and I have had a few all over the world. Michael is a great person of few words and he did a great job with me. All in all a very good experience.

Let me start out by saying that the past experiences I've had at this dealership were tedious and it seemed that the people I worked with were only into the "deed." THIS experience was fast, it went smoothly and the individuals that my husband and I worked with knew their product and were "nice" to work with. What a relief!!

Easy and normal car buying experience with Mercedes Benz!

I had the most amazing experience with Ben Shatkun, the salesman at the Delray, Fl. Mercedes. Ben is diligent, competent, has enthusiasm, & can answer any question with ease. Ben was able to expedite a tedious process & make it feel easy & comfortable. I am grateful to him & believe that Mercedes is fortunate to have a man of his caliber on the team. This is my second lease with Ben Shatkun as my salesman & my 4th Mercedes,. I would go to noone else.

My car was fixed to my satisfaction, but the communication from Mercedes was terrible. I had an appointment and took my car in on a Thursday, but did not hear one word from them for six days. I finally called and was told the car had now been checked and repairs would follow. I'm happy with the work, but wish they had communicated something as we down to one car and needed to make plans.

Worst place to go. People are mean there. Cant even ask questions. They have no customer service.

The service was great. Everyone was courteous and the job was done timely.David was terrific.

Excellent service provided and prompt attention. Provided transport service which worked out very well. David very good service manager and Juan was very friendly and helpful providing the transportation locally.

Excellent service provided. Always a pleasure to visit.

Terrible collision shop

Great dealership with nice people specially my salesman, Joseph Taylor, who takes good care of us.

Simply Amazing! Kevin Suarez took excellent care of my as a person and my car. I was well accommodated with all my needs. Great Dealership !!! Highly Recommended !!!

We have been buying our Mercedes' cars from Ben Shatkun for the last 10+years. He is the reason why we drive from Miami to Delray. As expected, once again, everything was smooth and the car is great! Thank you again!!!

Excellent dealership. Sales process is fast. They don’t waste your time. Great selection of cars. Maintenance is great too. Shout out to Brion Fitzgerald, my maintenance liaison, he does a great job making sure I’m in and out as soon as possible with a reserved loaner. Couldn’t be more pleased.

Excellent experience! The Team was willing to work with me and assisted me with getting the most of my money spent. I absolutely love the MB S550!

Not sure if the salesperson gave me an outrageous price because I am a female but it was considerably more than web advertised price I wouldn't go back

Salesman Brent is excellent. Everyone we dealt with is excellent. Very nice place to do business

Our service advisor...Kevi Suarez was exceptional especially in a very competitive environment. Treated us like we were special and was as sensitive to our needs as if they were his own

Needed normal maintenance at 2-years - was given a loaner & a faulty battery was identified & replaced - great experience!

Excellent service. Kept me posted and did a wonderful service on my vehicle. Brion is a fabulous service advisor.

This is my third new Mercedes from MB Delray... and will not be our last. The service is excellent, the product speaks for itself.

Great customer service , very professional and got a great deal!. We keep coming back for the last 10 years due to our salesmen, Benjamin Shutkin.

As every year it is a pleasure to get my Mercedes serviced by Mr. David Rhy, who is enormous knowledgeable and friendly.It is also the reason why I only buy my cars from Mercedes and in Mercedes-Benz Delray. PLs. keep this type of service going.

Sean was terrific. He kept me informed on what needed to be done with my car. Although I was scheduled for an appointment, Sean called to let me know that I also needed new tires as well. He also cleaned up some scratches. After I left Mercedes I called Sean to let him know that I thought I had left an item in the loner car. He went out of his way to contact the person who was using that loner car. Although I never found the item, I was so impressed that Sean had taken the time to try. I highly recommend Sean. He goes beyond what would be expected. Mercedes must be very proud of Sean.

Stacey Grell has been exemplary in her professionalism, knowledge and follow through each time I have been in for service. Service and kindness is what was delivered Jim C

UPDATE: 2 months later. I took the car in for a broken AC 3 weeks after purchase and the Red Shield Warranty that the finance manger sold me as "bumper to bumper" is a scam. Their own service department couldn't bill the warranty company. To this day, even with a cancellation receipt in my hands, I am still waiting for my refund and had to contact the payment processor multiple times as well as my credit card company to stop the recurring charges. I cancelled on the 20th and was charged on the 21st. Other than finance, this dealership is awesome. Service department ended up fixing my AC at their own expense and without me having to ask or complain. Great place, just skip the Red Shield Warranty because it's a scam from my experience and a HUGE hassle to cancel and get your money back (still waiting for my refund after 1 month!). -------------------------------------------------------------------------- Here is my original review, unedited: This is my favorite Autonation dealership in South Florida. I have been to several and Mercedes of Delray has it together. This was the easiest, quickest and most joyful dealer buying experience I have had in a loooong time. Ask for Larry. He is ON POINT and answered my questions with expertise and friendliness. Larry had the car washed just before my appointment time which none of the other dealers bothered doing. We went on a quick test drive and he knew every feature on the Benz. He gave me his cell number and was excellent with his communication. And when I got home I realized that the second key needed a battery or programming and I texted him. I went back there later in the evening to pick up my old car and Larry went home for the day so the secretary was already expecting me and took care of the key issue in 2 minutes. Finance was also a breeze and I had a good time meeting someone cool who I felt was honest and worked fast. All in all, I have to give this place 5 stars. They present the used cars really well and they keep their promises.

Mr Vargas is the most professional sales person I have ever met. Calm, helpful, intelligent, and totally informend about our new CLA. A pleasant experience, with all questions answered. I hope to repeat it very 3 years, with him at Delray Mercedes. Larry & Myrna Roman

I had a great experience, the customer service is amazing. I'm very happy with my sales representative.

Perfect , so nice....They are very attentive...

My service advisor Shawn Parton is the best! He is happy when we are 100% completely satisfied -and we are every time we take it to Shawn. This MB dealership has excellent service from drive up to an excellent cleaned & tire shined car returned! The MB mechanics are excellent here.

I was very lucky to have Calvin as my service advisor. He was terrific. Followed up, kept me informed, and made sure everything was perfect. An excellent service experience in every way.

Most people working there are very nice and helpful but the cost of a basic maintenance on the car, $1,250, is beyond stupid. Never again.

We visited the dealership for my husband who needed a new vehicle. I had sent an email confirming the availability of a vehicle and had a salesman respond. However upon arrival to the dealer the said salesman was busy. We were introduced to Bryan O. He helped us find a few cars and test drive them all. He was informative- NON pushy and helpful in answering all of our questions. We couldn’t have asked for a better experience or salesman.

Sales Rep Joe Taylor was professional, knowledgeable and very accommodating. Mr Taylor made the whole trade in and purchase experience pleasant.

I recently purchased an E55 AMG from Mercedes Benz of Delray FL and am absolutely thrilled with the car. I live out of state and the salesmen Larry was more than helpful in answering any questions or concerns that I had

In my entire experience of car shopping in my life and having driven luxury cars in the past (Mercedes-Benz, BMW, Porsche, and Maserati), this dealership, Mercedes-Benz of Delray, has by far the absolute rudest New Car Sales Manager I have ever come across. I had the misfortune of dealing with Benjamin Shatkun at this dealership and I can honestly say that he is the most unpleasant and inefficient sales manager at any dealership thus far. I even asked him if it was possible for him to smile ONCE. He said no. I could not be more disappointed in Mercedes-Benz for even having an employee like this at any of their dealerships nationwide, as it reflects on their brand. Really left a bad outlook on this dealership and let me to Mercedes-Benz in Coconut Creek, where the staff was unbelievably kind and helpful!

I'm truly satisfied with the customer service at Mercedes Benz of Delray in both sales and in service. My new service advisor Kevin was very helpful with my car servicing needs and the whole team really worked hard to hep my experience go well.

They fixed the problem I hope. Brought the vehicle in and was not seen in a timely manner. Had to check back on the vehicle myself to find out what was transpiring. Was told the vehicle would be ready at a specified time because I had an engagement but the vehicle was not ready in fact it was being driven. Once picked up the vehicle had gained 50 miles from the time I dropped it off. The service manager was very polite.

Great Sales team! Made buying a new Mercedes effortless.

As far as the service on my car, I have no complaints. David was professional and very pleasant to deal with. However, the customer waiting area leaves a lot to be desired. Actually, Mercedes should be ashamed of themselves for not offering their customers anything but coffee. To charge for water, that's despicable, Other dealerships are much more generous, offering soft drinks, snacks, WATER, TV , and reading material.

Great service! I would give more than five stars to Kirsten Hinzman and Lisa if I can. Highly recommended.

Not the overall best experience. First Mercedes, and I expected at little more. At least the basics. My sales guy Joseph Taylor was great, that’s about it. Car I purchased was certified pre-owned and had just come in, it wasn’t washed or detailed so i waited few days for them to have it ready. The car was detailed very poorly, they used a very greasy type of cleaner that was very poorly wiped off. This shiny grease was all over the steering wheel, all over the seats, dashboard and head rests. And i mean like an excessive amount. Over the next few days i keep smelling a weird smell like BO in the car, and came to realize that the seat belt wreaks of someone’s under armpit and it’s bad. I’ve tried cleaning it with all types of stuff still smells. I’m literally writing this review after a month of having the car because every time put my seat belt i have to smell this. I was just under the impression that paying extra to get certified pre opened vs just used would have the benefit of at least getting it as clean and new as possible. Next issue- my tag. I waited over a month and drove with and expired temporary tag for 3-4 days because getting a hold of anyone in finance Dan, Justin was impossible. I spoke to the the gm Kevin on one occasion and he told me he would call me in 30 minutes. Never happened. It was impossible i called at least 6 times over the span of 3 weeks. Every time it was I’ll call you right back, I’ll call you in 30 minutes, he’s busy with a client. I’m as patient as they come, i work in a customer service based industry and i know how annoying and demanding people can be so i try hard to not be “that person” but the lack of communication and follow through was rough.

Very good place to deal with.

The sales mgr don't seem to care about customers feedback. The financial services did not go over all documents signed so we had to re-do the following day. The sales person did not follow-up on responding to customers repeated request for CPO documents.

A great car buying experience... My VIP sales representative, Guirlande Mardi made sure I was completely satisfied with the car. She is a terrific sales rep. Also a shout out to Ms Lisa Guarini, made me very comfortable with internet sales.

Jonah was as good as it gets ! Efficient , friendly and most importantly when the car was ready , he went to get it himself. 5 STARS THANK YOU

Delvin did a great job. He was quick, thorough and had great follow-up skills. Nice work!

Ron was a great salesmen. Was not pushy and was very helpful. This is my second car from MB of Delray and both experiences have been painless...quick and easy.

Our goal was to buy a 2013 CPO S550. The dealership was fantastic and had a great selection of fine CPO cars. We were greeted by a highly professional staff. Very laid back, no pressure and let us take our time going through the sales process. (three different visits) "A very surprising and enjoyable experience". The Sales Mgr. (Mr.Joe Perez) was very helpful to us and our sales person (Ms. Trisha Devine) was fabulous, very knowledgeable, professional and thorough while working with us. Even after our purchase, we get calls to ask if there is anything they can help with regarding the technical info on our car. We would definitely recommend purchasing a Mercedes Benz at this location.

Very good experience. Addressed all my issues.

My Benz was in the shop for recall repairs. Dropping off the car; and receiving a shuttle ride back home was great and polite. The coffee lounge at 10am was emptied and dirty. The BMW center is well equipped with snacks; water and a variety of coffees and teas; so this was disappointing for a possible wait. I never received a call at 4pm as promised and eventually I called at 6pm; having given the service dept extra time. My contact person was not available (not there) and so there was a hunt for info. Eventually I received my car at 6:30pm - the cleaned car was a wonderful surprise; and this BMW doesn’t do. Stocked wait room vs clean car - clean car wins!!

I had a great advisor. Kelvin kept in touch to keep me appraised of the situation. Look forward to working with him in the future.

Dropped off car, received a loaner and my car which had a hand full of things that needed to be completed, was done in a day and a half. Great service and Jonathan was a real professional.

I am on the fence on recommending MB of Delray. I came into buying a 2019 C43 AMG from Michael Luciano. In the beginning everything had been great. After 6 hours at the dealer, I finally was able to get the ball moving on purchasing the car. Micheal did not have great knowledge of the car. I was disappointed to learn after taking the car that it did not come with adaptive lights after I told it was. Not a deal breaker but it was a factor of purchasing the car. During the process their computer systems kept crashing so the buying process was not as smooth. Then the attendant to instruct how the car works was in a rush because it was the end of the day. He made sure to let me know what time his schedule ended. After taking the car home, there were things that needed addressing but had not gotten to with the dealer yet. Michael called me a week later and asking me about the car. I asked him to address a couple issues and he said would call me back. NEVER DID. I called the dealer and decided to leave a message to a service advisor. AGAIN no call back. Now I feel that their only importance is to sell the car but no customer service. Disappointed to say the least. I value everyone's time as my time should be as valued as anyone else's.

The overall service is beyond exceptional! My service Manager Ken who I have been dealing with for two years is a Fantastic Asset to your company!

Although service was very crowded we got our car back the next day. Stacy stayed in touch w us and we were happy they could put our sensor problem through warranty. Thank you.

Serviced my vehicle here without issue they were prompt and courteous. Would have preferred a loaner car but they were backlogged and provided a shuttle service instead.

I feel confident that I am not being screwed here when I service my vehicle. Evan, Brien, and the whole staff are very professional..

They were quick and efficient. Repairs were made and car delivered clean and ready to go at promised time. Good job!

Excellent customer service

I loved the product and the sales person (David Golob) who took care of me could not have been more patient, friendly and knowledgeable. I never felt pressured and I left feeling that the deal was fair. In the few days since I bought the car he has called me twice to see if everything is OK. It is. I am a a very happy customer.

The customer service at Mercedes of Delray goes went above and beyond for me with my recent replacement of my airbags. They were prompt, courteous and thorough! My Mercedes is driving impeccably!

Mercedes in Delray was exceptionally. My service representative Johnathan was excellent. I truly appreciate him going above and beyond with my vehicle maintenance and gave me the service you deserve when going to a Mercedes dealership. They were timely, efficient and even washed my vehicle after! Could be happier about my experience and will continue to go to this location for maintenance in the future. Go see Johnathan Vargas for amazing customer service!

Worse car purchase experience of my life! I always wait to post reviews as sometime things start out badly and turn for the best, Unfortunately it was not the case. I purchased my vehicle on November 21st, a used car, roughly 10K nothing fancy I am aware of that, I am in Fl a few months out of the year and just needed wheels to get around. I test drive the car, liked it ad call back the next day to confirm the purchase. So far great, sales and finance team are great, on the 23rd I drive away in the car no issues at all. Well i need to leave town for work as usual, drive my self to the airport and since its the first real long drive I do w the car alone i charge my phone and put on some music, well the charging doc isnt working and the front speaker is not working. Not super happy but life happens. I call to inform of the situation right away and to let them know I am out of town but would like to bring the car in. Sure not a problem, we ll have someone reach out to schedule. 3 days go by, and nothing. I call back and nothing. I leave the sales manager 3 voicemail and nothing. its now December 7th and still haven't heard back, I call again and told them I ll wait till the manager is available since he obviously doesn't return my calls. We schedule a service appointment for December 21st (one month later) and I am told the car would be ready on the 23rd, well its not ready on the 23rd as they need to order a part, Ok i get life happens again and its Christmas time but now i have to leave town again so i wont get my car till a get back and I am not pleased about that. I get a VM on the 3rd to let me know my car is ready, great I think im getting back to FL on the 4th so its perfect timing, I call them back just to confirm the car is indeed ready. "yes sir, you can by anytime". So on the 5th I drive to DelRay (20/25mi drive from my house) and after waiting for about 45min I am told they cant find my car keys... Once again life happens but at this point I am quite irritated, I am told they are sorry but nothing they can do except giving me another loaner. I am guaranteed a call Monday morning, but of course on Monday at 11am I am the one calling to check in again, at this point I am told that the car is ready and the keys have been found, in addition I am told the car was ready on the 3rd... Oh really??? I knew that but I was out of town...so it's my fault? Like if i came on the 3rd my keys wouldn't have been lost and therefore its my fault I came on the 5th instead???? What a joke, no apology, no nothing....I will for sure avoid doing business with this dealership in the future!

I called at the last minute for a Saturday service appointment since I had to go out of town unexpectedly. My car was in and out as promised by Kelvin who was courteous and efficient. Definitely will ask for him the next time.

Amazing customer service! Mike went above and beyond to get me the car I wanted with all the features I required. He also followed me 50 miles to do the car drop off - at my front door! I’m an experienced car buyer and leasee, and I know a got an amazing deal. I came prepared with all my numbers, the deal was fast and painless. Best car buying experience I’ve ever had (I’m a 5x BMW leasee, 1 Porche, and 1 Range Rover. All in SoFla.) MB of Delray was by far the best experience.

When told all was done. It was crowded so I drove off after he said it’s ok. Minutes later relized no paperwork! Call back while driving and ask for it and told they would email it to me. Moments later wrong paper work was sent, messaged back and finally 2 hours later received my work order, I thought if they even did work at all then. Also found a screw on floor. I’m over an hour away so what am I to do. Never going back there again.

Car leasing process was a breeze. Larry made it an easy process. Highly recommend.

It was a very positive experience. Our sales person was excellent and very patient. The only downside was that when I picked up the car, I had to wait 45 minutes before the car was filled with gas and my orientation to the use of the car began. And I had an appointment.

Bryan Oulton was extremely helpful. I would recommend going there if you are in the market for a nice car!.

We were so impressed with Michaela Brown who helped us all the way to a beautiful lease. She is an asset to your company. She deserves a big raise for all her work. If it weren't for her, we would have walked. She was so professional and very learned in her position as salesperson. Wish other sales people in this world would be more like her. Outstanding work!!!!!!

After scheduling my Service with my regular guy and requesting my loaner, which I texted confirming on the morning of the service only to find out that they had overbooked themselves and I had to wait until someone else returned a car which could be five minutes or sometime during the day. I took my keys and left and will not return to Mercedes of Delray again! I have heard so many bad things about their rental desk and this guy named Dana who Has no personality whatsoever and is very unfriendly! I would absolutely not recommend going to the stealer for anything

First time buyer at this particular dealership. Found Mardy, who was terrific to deal with.Made the stressful process easy and very accommodating to our needs.

Service was the worst we've ever had at a Benz dealer and we've owned them for 40 years and dealt with 12 different dealerships across the US.

Ron was the best. He waited for us after normal business hours, never rushed us, was very informative and helpful.

Kirsten Hinzman was prepared before our appointment. She had already pulled white cars out with the beige interior as we requested. She was very informative as well as completed truthful. Nothing was held back. Complete transparency is exactly what we wanted and received at Mercedes of Delray. I’d like to thank her for helping me select my Christmas gift.

I had a fantastic experience with the sales person Brian O. and highly recommend him. He was courteous, patient, and really worked with me to get a car that fit my budget. That said, I had a pretty terrible experience with the finance person Daniel who lied to me several times about me being required to prepay $80 a month for maintenance at Mercedes-Benz (which was the cheapest available maintenance plan) or I would “void my lease.” Being a lawyer and having read all the paperwork, I pushed back and asked where the paperwork said that. He repeatedly lied and kept pointing to documents that didn’t require me to prepay for maintenance and didn’t require me to get my routine oil changes at Mercedes-Benz. The whole finance experience really put a bad taste in my mouth and certainly ensured I’m not getting my maintenance done at Mercedes-Benz of Delray.

After multiple problems with our check-in, the service itself was excellent as was our check-out.

Service assistant manager with a HUGE attitude and chip on his shoulder! Went in for AC not cooling properly. He checked it and said it was cooling just fine, but if I insisted on leaving it, they would check it but we’re very busy and I wouldn’t get my car till the next day. Next day by 11:00 am, hadn’t heard from him, so I called and left a message. By 1:00 pm, my husbycalled back as we hadn’t even heard an estimate, and was told the car was being looked at then (with a huff and attitude). He called back 15 minutes later telling my husband that the condenyon the AC needed replacing!! My car, a 2015 E 400 has 6975 miles as it is only used in the winter when we come down!! My husband refused the repair and was told the “refusal” would be passed on to the technician and we would be contacted as the when the car would be available for pickup!!!??? Finally picked you the car, through a different assistant service manager who was very cordial and helpful, but now the AC was blowing ONLY WARM AIR! David, the new assistant Manager, told us he would have the “rude” assistant manager look into whether the system was “recharges” as they would normally drain the refrigerant in order to test the system. Didn’t hear back from the rude assistant manager until after 5, and he told us that the system was not drained and that it drained “on its own”!!!

If you own a Mercedes than this shop will provide you with great talent in the mechanic staff, service director is great to work with and master tech Dave is terrific

Our sales rep Mr. Joel Feldstein Was a real pleasure to work with. He was very honest and sincere with his recommendations .

The services was helpful and the staff was just so kind. Just awesome for almost all aspects. A little bit pricey but at Mercedez and in this case , you could say : " you pay for what you get"

Amazing experience from the time my wife and I drove on site until we left with a New MB! This team is well run! They are accommodating, friendly, honest, and efficient. Could not be happier with the entire experience!!!

I recently relocated to Florida from PA. This was my first visit to MB dealer in FL for an oil change on my 2012 GL450, before that I was servicing all of my Mercedeses at MB dealers in PA. This dealership was by far the worst of all I have seen and experienced and the most expensive as well. The negative experience started when I asked for an oil change instead of the service A, ($290 vs almost $500) for essentially the same service. The service representative right away told me that “in that case they won’t reset my service light as it’s only done for those who get the full service”, which is the first time I ever heard it from MB dealership. All the dealership i have ever been to do it without even mentioning it. I agreed to the terms as I can reset it myself in less than few minutes. Than I asked for a shuttle to my home (10 min away from dealership) after which I was directed to the loaner/shuttle window, where I was told to wait for the shuttle driver to come back. After about 20 min I asked how much longer should I wait and was told he will arrive in 20 min. 1.5 hours later there was no shuttle and every time I asked it was same 20 min. Eventually I just called my friend to pick me up and left without ever getting any word on shuttle driver. A simple oil change for the car took more than 3 hours after I dropped it off. Nobody ever asked me how my experience was or just told be to pay the amount and wait for another 10min outside for my car. Horrible customer service! Would not recommend to my worst enemy. I just hope that it’s not a norm for FL.

Amazing experience from the time my wife and I drove on site until we left with a New MB! This team is well run! They are accommodating, friendly, honest, and efficient. Could not be happier with the entire experience!!!

Just stopped in to pick up my car.

When I got my car back it had 150 miles more on it than the mileage showed on the service ticket. The gas tank was on 1/4 instead of nearly full when I left it and all the radio station pre sets were on Hispanic stations.

Service personnel were prompt, efficient, knowledgeable, thorough and pleasant.

Went above and beyond to make experience pleasant

Superb service.

Great service department

They really make an effort to make their customer's happy. I really like Mercedes Benz of Delray. I bought my car there and even though I can go to Mercedes of Ft Lauderdale, I much rather go to the Delray location.

Shaun in service was very profession and addressed our concerns perfectly

We have been doing business With Mercedes Benz of Del Rey for quite a number years. I was just at the showroom And was like totally shocked As the showroom entry looked like a low end used car dealership. It will not stop me from coming back and and Bargaining with them on a new vehicle

An incredible facility and no equal to their extraordinary service department!

A very enjoyable experience from beginning to end. Was met by a rep in the arrivals area, he knew I was coming ,he directed me to my service manager Shawn. He walked me through the work to be done and got me a loaner car. He called me to advise of a delay in the process and made sure I was ok with the delay. The next morning he called to advise my car was ready. I returned to the dealership , my car was ready ,washed and cleaned. I was able to pay and be gone in minutes. Very efficient. Thanks

The Sales Person Mardy Jacobs Was very Knowledgeable and A Pleasure to work with! I give Her 12 stars out 10!

Excellent staff and service Department.

The buying experience at Mercedes Benz of Delray is smooth and stressfree. From test drive to purchase, Amir made my first Mercedes experience a great one. I would recommend anyone who is in search of a new, CPO or preowned Benz to make the drive here. I am looking forward to servicing my vehicle, purchasing accessories and my future purchases. Thank you again.

Benjamin Shatkun was very professional and courteous. I recommend that you use this dealership.

Bought reasonably priced Certified Pre Owned 2017 GLC300. Staff was excellent to work with. Facilities spotless. Highly recommend a visit if you are interested in all classes of Mercedes Benz.

Terrible service

on time, courteous service people, and did all services I requested

I bought this wagon site unseen and I couldn’t happier. The condition, which is excellent, is exactly as it was represented by the dealership. I would without hesitation buy from this dealership again. It was a pleasure dealing with Bryan O. Thanks again it’s a great wagon. John

Stacy was my service advisor for 2018 SL I’ve had for one year. Service was complete, car wash and all, in one and a half hours. Very efficient and cordial experience.

MB Delray replaced the battery without any problems

Es excelente

Place has poor communication. They promise to do something for you, but if you don’t follow up yourself don’t expect them to. I went into see Kevin for my Mercedes Sprinter Van airbag recall about 6 months ago. At the time Kevin said he will order the airbag and notify us when it was in stock. I never received a call from him and when I called the dealership he wasn’t there to answer the phone. I left a message that never was returned. Now I recently went back there to get an oil change for my Sprinter Van which by the way I ended up canceling because these guys are just a rip off. Kevin never mentioned a word about the airbag until I brought it up and only then did he investigate it and told me it was in stock. For me to give this place a five star rating it would require for promises to be kept, customer profiles to be checked and notes read to be up to date on the customer before they even go see the customer when they have an appointment. I made an appointment for my vehicle to be serviced 4 days prior. That is 4 days time Kevin could have looked into my profile and known exactly what I was coming in for because I have brought the vehicle there before and while making the appointment I had provided all information to them. The fact that I had to tell Kevin what I was coming in for after I told him my name clearly showed me that he was not organized and ready to help me.

I only had service but my car had a thorough was and vacuum and it was fabulous!!!

Quickly done properly, Service advisor was outstanding!

I received an email from Cars.com alerting me of a 2006 Porsche 911 being available at this dealership. The ad was brand new and posted as "New Listing". I looked over the ad and plainly recognized a car that I very much desired. I sent an inquiry via email off the Cars.com site with complete customer I.D. data including my phone number. I cannot imagine why no one at the dealer followed up on my inquiry?????? I'm certain this is not customary policy for any AutoNation store anywhere in the country and I'm certainly disappointed that some slacker dropped the ball and I lost out on an opportunity to purchase what appeared to be an especially fine 911.

AutoNation proves that it really cares about the customer. From the moment we began researching a car to the final signing of our purchase, our experience was wonderful. AutoNation promises to give a good discount on the a cars, and indeed they do. As indicated above, everything about the process has been most enjoyable. We purchased at Mercedes in Delray.Would recommend them immediately to anyone.

It is all about about employees, assistant manager was great, I’ll be back to see him again.

Always efficiency and perfection In Delray Beach Mercedes Benze dealership

Very easy to work with and accommodating. No process was very lengthy. Everyone had a smile on their face and tried to make this as painless as possible.

I brought my car in, Mercedes of Delray had a loaner ready for me. I had asked for a small SUV as the loaner to try out and it was ready and waiting. Towards the end of the day, I returned the loaner and picked up my car. All was fine, smooth and quick.

I didn’t think I could buy the car since it was over my budget. The sales team worked very hard to accommodate my request and made it possible for me to own the C 300 Mercedes. We were both willing to give for a successful sales transaction. A courteous and professional process that I am recommending them to my family and friends.

Services was excellent Ken Ersoy the service tech was amazing.

The car was on recall and Jonah Ratu as usual provided excellent care.

OUR REP WAS INCREDIBLE! WE WERE IN AND OUT WITHIN A FEW HOURS, NOT AN ALL DAY AFFAIR LIKE AT OTHER DEALERSHIPS.

Daimler should revoke this dealership's operating license/agreement. I brought in my E350 for repairs following an accident (no frame damage, no engine damage, no airbags) involving the front of my car. They used aftermarket parts on my vehicle and the hood still doesn't close properly - I sent the car back five times to have them align it's still messed up. Now I noticed that the aftermarket windshield they used is cracking for no apparent reason and the trim along the windshield keeps popping off. Also, my new dealership notified me that they never installed a rubber seal the seals the windshield to the body. I can't believe the horrible service level this dealership provides - the frustration and time I wasted with them is criminal. On top of the horrible workmanship they are unpleasant and unprofessional - they never return phone calls or provide you with updates after they've worked on your car for 5 months.

My experience in buying my new car was overall a good one.

Excellent. Car ready when expected no issues.

The service representative was very Professional,I will definitely recommend this dealer to get your service done

I purchased my car from this dealership and have returned for service a number of times. It has always been a pleasant experience. The whole place is a class act. The personal are all very polite, professional and well attired and groomed. The little extras like offering bottles of water and shuttle service are a plus. They go the extra mile to make sure all is satisfactory.

Service Rep was not available for our appointment. Had to wait until another service rep took over.

Great service and assistance in purchasing new CLA 250. Sales team was very professional and Finance manager made the process very smooth. Very happy with the overall purchasing process from start to finish. Thank you guys!

I was treated like Royalty. Every single person I encountered greeted me with a smile. Because I just had stem cell in my knee, I am using a cane. Everyone went out of their way to help me. Jonah Ratu, the Assistant Service Manager did a perfect job of assessing my needs and getting the job done as quickly as possible. I would not consider any other Mercedes Dealership for my future service or purchase of a new car.

This was my first time servicing my E300 Mercedes at the Delray Beach Location. My experience was excellent my service rep Evon explained to me exactly what was going on with my car and what repairs were needed. There was zero wait time and they gave me a loaner car for a day. I would highly recommend this location for service and purchase of your Merceds Benz.

Found this a difficult stressful experience to deal with this dealer and would recommend not using them. Found the pricing better than what I can find in my state New York but it ended up being not worth the aggravation for a few thousand dollar savings I found here. From the finance manager who has a I don't care attitude, and does not to go the extra mile to get better rates or get approval for financing. Just have to pick up the phone buddy and actually work. I ended up having to get approval on my own and then brought to finance guys attention. All the sudden approved from various banks that were not available before became available, amazing right. Salesperson found to be below avg. Nice guy but found difficult many times to reach. Overall I will say they are friendly dealership but not interested in a good customer experience that should be at any Mercedes dealership. I would not use them ever again just too aggravating especially for a Mercedes dealership that should stand for quality and best in class customer service experiences. AVOID.

Just purchased a used 2012 Chevy Volt. The car mileage was different than what was advertised on the website - about 10,000 miles different. I was not very happy about this but it was still a good deal and just an honest mistake. The sales agent, Mihaela Nanuti was Great. She went above and beyond to answer any of my questions, concerns and make sure I was comfortable with the car and the deal. We love the car, thank you Mihaela.

Purchased vehicle at lease end. Great deal. Great people. Easy transition. Bought the "perfect" used car: my own!

Nothing but grief servicing my new Mercedes that I bought at this dealership. They never tested the car before they delivered it....Off the delivery truck and right to delivery. Car had 4 problems that took three service calls for each repair and arguments to get the repairs done. Stay away from these guys. They are bad news.

Great Experience from sales to delivery ! Lou worked with us to find the right car for my wife!

Best experience ever. Stacey is an excellent and efficient service representative and made the experience of having my car serviced wonderful.

No communications until I spoke with Manager. Car took a week for repairs and they never spoke to me. I think I will get a BMW as a new dealer opened up the street on Atlantic avenue.

don't go here. poor quality service.\ Went 4 times and each time it took three repairs. NONSENSE and a waste of time . Go north to next dealer for decent service Stay away from AutoNation…...bad bad bad !

WOW! My super phenomenal Mercedes service man --Brion Fitzgerald--had my 2017 E350 serviced with a brand new battery installed, oil changed, new wipers installed, complete check-up--in less than 24 hours! Brion is always prepared for my annual maintenance visits--and he is just a delight to work with! He is the best service person I have worked with during the past 12 years driving a Mercedes! Thank you Brion for being such a pleasant professional! Delray Mercedes is lucky to have you on their team!

I had my car serviced and I was very pleased with my service advisor and the service was done in a timely manner!

Excellent Service - Evon Dawkins was very helpful

Mardy was my sales person at Mercedes Delray. She is top drawer. She took care of every detail, was highly informative, not pushy and followed up on all my requests and questions. I would rate her in the top 10 of any salesperson I have dealt with. I was just planning to look at the S-class. As a testimony to the overall experience in Delay - I bought the car and has it shipped to N. Y. Michael, the finance guy was also terrific. Efficient, informative and very effective. M

Great deal. Great customer service. In & out with one hour. Process was very smooth

Upon seeing a 2016 E350 that caught our sight online, we drove 1 hour to M Benz of Delray to look at it. Brian came down to $30,699 with short of 28,000 miles and offered me $4,000 for my 2007 E350 that has 43,000 miles in immacuate, garage kept condition. The CARFAX for my car shows $11,540. I was very upset with their offer. I wrote a letter to Don, the appariser, Brian, sales person, Kevin, Sales Manager, and Cliffford, the GM. The only polite response I received was from Kevin. The repy from the GM was that I had a "bad CARFAX". After showing him my CARFAX with copies of the identical year, model car from 2 separate dealerships. One selling for $10,985 with 112,918 miles, the second one $12,895 with miles of 55,855. After I emailed proof of the other autos he replied "maybe we were a little light on your offer". This goes to show you that there is still rip-offs in the car selling business in South Florida. I would look around before ever going to this rip-off artist. Save your time and gas and look elsewhere.

Visited Friday to check on price and availability of a battery for my E350. Email referred to a $199.00 price with an asterisk. Actual price quoted was $350. I got bounced from service to parts and watched the parts guy try to call service to get the price. So lots of time wasted by responding to a deceptive ad. This at a Mercedes store operated by AutoNation.

Great service and price. Great inventory and sales manager Hamsa was the best

No problems with the service. Only issue was tire rotation was recommended. The charge was $49.95. I had a Coupon for $25 off any service of $50 so for 5 cents my coupon was not applicable.

Great customer service, and friendly and knowledgeable staff! Loving my new ride!

A delightful experience....other then the rental car we were given.

Fast efficient service department-they care about the customer experience.

On time well done service. Clean dealership. No isssyes at all

My sales rep was Mardy and she was very professional and very helpful. My son and I were uncertain about what to do from buy used to lease new. This had to be frustrating as we flipped and flopped for almost a week. She showed no signs of frustration with us and went out of her way to go in what ever direction we went for that day. We will buy again from her.

I was very pleased with having my car serviced at Delray Mercedes Benz

I needed a tire repaired in an hour and they stopped everything and took care of it. Kudos to Jackie B and Bob (svc manager)

I was assisted right away when I arrived at​ the dealer and the quality of the service, as well its price, was superb.

Excellent service provided from start to finish. Service Advisor was Jonah Ratu who made sure that I received excellent service for 2 cars that I brought in for "A" service. Nothing was too much for him, even resetting a clock in my S550.

Great experience, we enjoyed the patience and service provided.

It was so easy having my car taken care of for new brakes and tire.

I would like to take a minute and tell you about my experience with Mercedes Benz over the last month. In lieu of the fact that Endurance Warranty stone walled me at every corner with my agreement, Evon Dawkins was always available, informative and extended exemplary customer service. Evon Dawkins made the experience as pleasurable as possible in regards to the service work and maitaining constant contact with me during the process. Evon is the reason that I will continue to stay in the Mercedes Benz family. Thank you very much, Chris Bourque

The worst place to bring your Mercedes for service. Nothing was done despite confirmed problem at another Mercedes dealership. They kept my S-Class for over a week without providing any service updates and have returned by Mercedes S-Class dirty inside and out. DO NOT TAKE CAR TO THIS SERVICE. This is my multiple bad experience with them.

Brion is excellent, he has always made himself available for my telephone calls and services.

Easy & pleasant.Everyone was great to deal with and the showroom was very nice also.

Prompt on time service Kevin took great care of me and had my loaner car waiting

This is the worst dealship repair place I have ever encountered. Every repair was a fight to get it done. They even accused me of a seat damage and then told me they had others exactly the same. Buy here cheap Go elsewhere for warrantee and all other service.

The service advisor Mr Sanchez was excellent. Professional and knowledgeable

this dealer is 100% Fraud Stay away. I called this dealer for my dads Mercedes E350 for a new key to be made, spoke with parts the sent me to service, spoke with Evon (service consultant) and he told me I had to tow the car in. I had the car towed there on a Wednesday, didn't hear from him till the following Monday with no updates but that they were going to look at it that day. He (Evon) called me the next day to tell me that I could not simply just get a new key, it would need a new steering column and a new ignition module for the car to turn on plus the new key. All of this would cost a bit over $3000. I told him I would just like to pick the car up as I am not willing to shell out that kind of money. At this point he proceeded to tell me that the diagnostic fee was $174 to pick the car up. I told him I refuse to pay that as he never advised me regarding this fee prior to performing it after a while of going back and fourth and Evon refusing to release the car without paying for absolutely nothing, I told him I would like to speak to a manager. At this point he agreed to remove the fee and told me I can pick up the car. The next day I went to West Palm Beach Mercedes and paid $252 at the counter for a new key, the key arrived 2 days later and I had the car towed from Delray Mercedes to West Palm Mercedes and they programed my key and I drove off the lot with the car without any issues at all. The car didn't need any of the B.S items Evon tried to charge me for. I called to speak to the GM but was unsuccessful as well as the service manager. I'm filing this complaint on every review/ complaint outlet possible. Stay away from this dealer, they are a fraud and this is my proof..

Great service Kevin is a pleasure to work with I will buy my next car here

Shawn is great. Very professional. Great service. ...................

My assigned customer service rep wasn't available when I brought my car in for regular servicing after I had confirmed the appointment with him. I was assigned to another rep who had no knowledge of my car's history. No one called me the next day to let me know that my car was ready - I had to call in to learn that it was ready. My rep was unable to tell me exactly what service was done on the car other than a "big" 10,000 mile service. Later I reviewed the documentation and read that it was just a check up and oil change. I had serious thoughts about why I prepaid for the maintenance when it would have been cheaper for me to pay for it after each service. Overall, I have second thoughts about how trained your service reps are.

Ron Boucher and the dealership were a pleasure to work with, The car is amazing. Highly recommend buying from MB Delray Beach.

Excellent service from salesperson to finance to concierge to manager

All members in this dealer are so helpful and take care about the customer from beginning to the end. I also recommend my family and friends to deal with them.

Wonderfully pleasant would recommend very highly Would purchase again from this dealership

The whole process went by pretty fast. Only issue is tire pressure sensor broke six days after purchase. Car was bought as is and wouldn’t change it. Overall a good experience

Mikeala was wonderful patient and professional I would recommend her to anyone Thanks

The car is in pristine condition and my sales representative, Oliver was outstanding, as were all of the employees with whom I dealt.

Great customer care, a great pleasure to purchase and have a car serviced at this dealership..

My Wife & I want to tell you that our incredible experience buying our DREAM cars---a new CLS 550 for My Ivi...and the 2013 Porsche 911 Carrera S.. was ONLY made possible by the Kind & Elegant care of Ron Miller:):):) Thanks so very much Ron...for making our "Family Kornreich Dreams"...come TRUE!!!!!!!!!!!!!!!!

I was already approved by my bank and made an appointment with Mihaela Nanuti. When I got there, the car was ready for me to test drive. She had looked it over for any repair needs and cosmetic issues. After the paperwork was completed, she immediately submitted the paperwork to have the repairs done. She was very professional, kind and each person I encountered questioned if I've been helped. The showroom was immaculate and so was the bathroom. I highly recommend this dealer. Overall, great service.

They were excellent. Fix my car. Took care of everything I told them to.

Good .............................................

Very professional and customer friendly. Some items seem expensive to me but I guess people don't come here for bargains. I was treated very well by both the sales and service staff.A nice experience

BRYAN WAS AWESOME! THE PRICE OF THE CAR WAS AMAZING, THE RATE WAS VERY HIGH FOR SOMEBODY WHO HAVE EXCELLENT CREDIT SCORE LIKE ME, I HAD MUCH BETTER RATE IN ANOTHER PLACES BEFORE

Good quick transaction. Sales person was knowledgeable and courteous.

This is the second time I brought in my car to service. The first time I brought it in for A service and found out later they did not do the service and did not say anything. Why they did not do it the first time still remains a mystery

Stopped in because of tire pressure warnings. Taken care of very quickly.

I did not purchase my E class from Delray,but in the future all my vehicles will be purchase from Delray, excellent

All went as planned and scheduled.My loaner car was ready, the advisor was capable;e, and all went well.

Mercedes Benz of Delray: ZERO INTEGRITY. I put down a $500 deposit to hold a car and order a car inspection. I ordered the inspection and he inspected the car the next day. A few hours later they sold the car to someone else and the sales manager called me and told me "we do not take deposited on cars. The GM would not return any of my calls. Took me several weeks to get deposit back and they have still not reimbursed me for the inspection cost. The Management was dishonest in dealing with me and should be unacceptable for Mercedes Benz. I recommend finding a nearby Mercedes dealer if you value integrity in you car buying process

Hamsa was my salesperson. She was very honest, knowledgeable and helpful. I would say the same for my service person Tracy and the car specialist Austin.

Joseph the internet sales rep was wonderful. The process was easy and followup was great

After agreeing to purchase a CPO vehicle i was told to come back the next day to pick up the car and sign the paperwork. I told the salesman in Miami so it is a 75 minute drive with traffic each way and he promised me the vehicle would be ready and the paperwork would be painless. I arrived at the scheduled time and the vehicle was not ready. I was told the vehicle would bot be ready until 6pm (i arrived at 12 noon). I then went back home and came back. When i arrived at 6pm i was told it would be a few minutes. Well it was three plus hours with little to no communication from the salesman. It wasn't just me, as another m=women had been waiting since 4pm and didn't leave until after 9pm. I complained to management and was told they would follow up as to my complaints. Never heard from the dealership again, ever. Avoid

The whole experience was excellent. I would recommend the dealership to my family and friends.

Promptly repaired my car Juan my service advisor was very friendly and helpful

Excellent service! I was treated very good from the time I walked into the doors until after my purchase was complete. Got my car detailed and minor issues fixed in a timely manner. Everyone at this dealership was very friendly and made sure we were taken care of.

I purchased my car online working with Oliver Jarjoura. He was very professional attentive and Tweety me is if I was in store and not an online customer. I recommend this dealership and Oliver as a salesman to anyone looking to purchase a new car!

Wonderful from start to finish! Salesman, Manager and Financial person were outstanding!

Great SUV, Great Salesman Jorge Cuccaro, we are very happy with the purchase.

brion is always great to work with! Polite and professional and always stays in touch.

Everything was handled professionally by my service rep Stacy

Michael the dealer did very well job? selling my Mercedes to me.

Ron was a pleasure to work with!! Helpful, informative, never pushy, very upfront & honest!! I usually despise car shopping & this was a fantastic experience from start to finish!! We will be purchasing another car next year & we will definitely go back to them!

Was very nice,knowledgeable and expedited my service

Major difference in your service department for the better. It was to the point of not returning to this facility over a year ago. The advisor(assistant service manager) Shawn Parton was great with keeping me informed on the progress through out the day. The porter ( Gilberto) that delivered my loaner vehicle set my phone up for hands free, very helpful (WOW) great job. who ever changed the program, have them keep it up please

MB Delray performed my 4-year/40,000 mile service/maintenance the other day, in rather short order. The Service Manager - Shawn P. - is truly one of a kind and I recommend him enthusiastically. My quibbles about the experience: when I came to pick up the car and we were finished with the Service Manager, no one responded to our request to bring me my car - I had to ask three different people before I was able to get the car brought around. My second quibble has nothing to do with the staff at MB Delray, but it happens almost every time I take the car there for service: some other customer cuts into the line waiting to be seen by the MB staff because obviously their time is more important than mine, and the staff let them do it - every time. On this particular occasion, when I came to retrieve the car, some joker in a red shirt with a cell phone stuck in his ear pulled up behind me, got out of the car, and ran to the service desk while I sat in the car waiting to be seen. Since he ended up seeing the same service manager, I was delayed 20 minutes in the Lounge, where - quibble no. 3 - there was no coffee available, because they were "cleaning the coffee machine (of course they had plenty at the sandwich shop, but none was offered).

Very nice people the service is quick and organized

Disappointing service from beginning to end. What a continued disappointment this place is.

The entire team at MB Delray goes above and beyond at every turn

I bought this car from Florida and I live in Iowa. I was told numerous things over the phone or by e-mails that were not true. This process took took two weeks longer because of their front office mistakes. My salesperson Jerry was FANTASTIC but the rest of the process was pathetic. Even the manager caught the front office telling me things thate were not true!

The service staff noticed an engine noise that we did not notice ourselves and it turned out that a repair was needed in addition to the service we were scheduled for. That repair was under warranty. Very helpful.

We have been with Mercedes Benz of Delray since it opened. We have made several purchases from the dealership and have always been extremely pleased with the efforts of the sales, finance, and service departments. In our most recent experience we were especially pleased with the assistance we received from our salesperson Warren Dworkin and our finance agent Zakaria Loufti. They were both knowledgeable, personable, and extremely accommodating in every way. We would not hesitate to recommend the dealership to friends and family whenever possible.

Brought vehicle in for routine oil change under an Auto-Nation service plan. First off, I would like to compliment my service advisor "Shawn Parton. He was very helpful and did a great job of getting me taken care of. My issues are: When I checked under the hood, the engine cover was covered in dirty greasy hand prints and never cleaned up. The dashboard maintenance indicator was never reset. The dealership is sub par regarding the customer lounge. Free coffee and water but this is where it ends. Doesn't compare to Mercedes Benz Ft. Lauderdale or Mercedes Benz N. Palm Beach. in this regard. I was forced to do my service here due to the Auto Nation maintenance and it is the closest Auto Nation dealer to my home.

The service at Mercedes-Benz DelRay is absolutely nothing special at all. While your car gets fixed in an ultra fancy setting, the price you get charged is very much an overinflated one. I'm from Connecticut and have bought and serviced many cars over 20+ years at Greenwich Mercedes and never considered letting anyone else touch my cars. DelRay gives me pause as they cut corners and really don't offer what they should. Might consider something other than a Mercedes when I get my new car sometime this year.

My service advisor Shawn is an outstanding professional. He made very good recommendations and listened to any issues that I might have brought to his attention. Shawn kept me advised of the status of my vehicle's service and had the car ready when promised. The car was returned to me very clean as well.

On my return after 3 months away, I found my car completely dead. I called M-B roadside number and talked to a very nice woman who promised a callback from a technician within 15 minutes. It took another call an hour and a half later to finally get services. However, the tech that came was extremely polite and professional and jumped started my car and had me on my way quickly after his arrival.

I bought an older, pre-owned vehicle from this dealer and felt that the initial treatment we got was good from the sales person. We did our own financing and we put a deposit down to hold the vehicle but it took a week to finalize because of delays on my financier's side. Unfortunately I received a bit of a negative response in the way we were spoken to regarding the delay. I felt we should have been given the benefit of the doubt but we were being treated as though we were wasting their time because they were getting calls for the vehicle from other potential buyers. On taking delivery of the vehicle the finance person was quick but was very cold and impersonal. He even congratulated my husband on the vehicle and addressed him but I was buying the vehicle and signing the paperwork - I considered that to be rude. The detailing and work that was promised on the vehicle was also not yet done. We had to ask about it and had to call and text a few times to make that happen. So no, I love my car but I was not impressed with the treatment we received from a dealer that represents a first class motor vehicle company.

Traveled from IL to purchase a vehicle, and had had a long day of travel getting there. Sales person seemed generally indifferent to the fact that I was making, what was for me, a VERY large purchase. The impression conveyed was that his level of personal investment depended solely on his commission, and this sale didn't merit much effort or care. Examples? Didn't offer to set up cell phone, garage door opener, steering wheel settings, etc... Further, couldn't explain Distronic system and its active steering capabilities, Park assist, seat functions, or....maybe just didn't want to take the time doing this so he could get back to doing something more lucrative. Will not buy another car here, and suspect I will regret buying this one.

Brion Fitzgerald is amazing at customer service....he is quite an asset to your organization.

From the vary first contact Mercedes-Benze of Delray was prepared to make our emergency service situation as effortless as possible. Our vehicle was brought in by flatbed wrecker service. The company doing this part of the job was extremely professional and brought me along with the vehicle at my request. It was the end of their open for buiseness. Hours. Within 30 minutes I was placed in a brand new C class sedan so to continue to my previous designation. First thing in the morning Marcos Santana, my personal service writer. He brought me up to speed as they had already checked the vehicle. I have to thank Marcos and MB of Delray for their concern in eliminating a ongoing MB computer problem. Marcos has instilled the confidence that MB and MB of Delray is and will be there 100% for my safety and comfort. (jf)

Kevin was my service contact and he does a great job keeping me informed as to the status of my car.

The service was highly efficient. I was in for a B service and received a loaner without any inconvience at all. Staff was polite and courteous. My service manager Ken was exttemely helpful in assisting me when I left a valuable belonging in the loaner I was using.

Excellent service. Very professional. Very happy with the service advisor

Sean was great and attention to detail and quality.

Stacey Grell is by far one of the best service managers I have ever dealt with! I had an emergency situation that she handled with ease and left me feeling like I was a special customer.

Service advisor brion was very professional and courteous.

Very nice service and customer attention , they answer professionally all my concerns, they returned my calls and guve the appropriate information promptly and very comfortable experience Very satisfied with their services

First class in every way , Mr. Ken Ersoy was knowledgeable , courteous , and explained all issues we asked about. The best I have ever experienced at MB.

Great service, vehicle ready on time, provided a loaner.

Considering the fact that this was an investment of a "luxury" car, I didn't really feel as though I was appreciated as such. IN some instances, I felt as though I was simply a number.

Great service manager. Very courteous and helpful.

I brought my car in early for Maintenence and it was early,I met Sean Parton and he actually tried to talk me out of doing the service for a few months because I was early. I explained I was going out of town for a few months on business and wanted to get it done,he got me in and finished In a timely manner.I would definately recommend the dealership and Sean.Thanks for the timely service. Ryan F

I brought my car in to get washed. Somewhere (i'm not sure where) I got a nail in my tire. I then had to purchase a new tire. Liz was very helpful. She and I noticed that there was insect residue on the car, which she said the washing should have taken care of. She told me to bring it back the next day. I did and the insect residue was still present after their washing the second day.

Nice experience. Easy to work with. Quote for new tires was fair and reasonable.

Well done. Good service. Car rides very well. I will continue to use this dealership.

Shawn my Service Rep was FANTASTIC. He did everything humanly possible to accommodate me and get my car fixed as fast as possible.

Sales manager went out of his way to locate the car that I wanted. To complete detail. Color & specs , very happy with purchase , thank you Benjamin

1st time dealing with this agency and I'm very impressed. My sales people Jarryd & Kristen were knowledgable, accommodating and very easy to work with.

Excellent service and all work performed on time with no issues pending

Easy. Everyone tried. Very hard to "make a deal" and they been very responsive to me since I picked the car up

Met with a handshake and a smile-- very pleasant experience from start to finish... extremely patient explaining everything to my wife

I was ready to drive to Ocala and got a message that service mus be fone in 200 miles. Took my SUV to your dealer and Liz help me getting back my car ahead of the promised tine to start driving to Ocala. She is an Asset to you.

the best experience I've had in buying a car. My sale men Miguel made everthing easy for us so everthing went very smooth.

Terrible had car 3 days andid not do warranty work. Try to sell me $1188 in devices.

Shawn was an excellent representative from the beginning. He returned my calls promptly, reached me as soon as he had a diagnose for my vehicle and expedited my checkout process seamlessly. I have never had such a good experience as dealing with him. He should teach all reps to manage the way he does. I will always ask for him when I need to come.

I encountered a couple of rude employees. Certainly not like any other MB dealer I've ever been to and I've owned MB cars since 1998. They gave me a Dodge as a loner that had a terrible stench of cigarettes. I couldn't take it off the lot. I was told my car was ready, drove down to get it to then find out it was going to be another day. Just a crappy experience in Service. My sales guy was ok. The dealership was under construction too which didn't help.

I had a wonderful experience while purchasing my Mercedes. Bryan Oulton went above and beyond and I appreciate his continuous service even after my purchase.

Excellent service provided by MR. Feldstein at Mercedes Delray. Pleasant, Personable but professional presentation.

This dealer may look professional but it's not. No one knows anything and their service department has Can Ersoy who tells customers it's not his problem to call Mercedes USA. I never have been told by a employee that's it is not their problem who hired such help?

Hi, Dealer appearance is nice. Car bought new returned twice for fixing so far. Shame that an advisor has nasty attitude and can't do his job right. So overall brand new car fixed twice so far which I contacted Mercedes USA and complained and gave a bad review to advisor. CAN YOU BLAME ME FOR BEING HONEST?

The process was quite painless, with Inessa and I exchanging info & docs online so that Richard, the finance guy, could prepare all the paperwork before my arrival. In the end, the detailing of the car took longer than the actual purchase of my 2014 E-350, which drives like a dream!! My only reservation about the whole process is that I was not told about the (minor) damage to the vehicle before I got there, which I specifically asked about before booking my flight.

Ron Miller is a fantastic sales person. Very patient and knowledgeable took time to explain the process.

The best experience I've had buying or leasing a car! Ron was a wonderful salesman! Low pressure and I got the deal I wanted!!!

Dealership was having a 72 hour sale. I went there because they had several 2014, 2013 C250's on the their lot, which was the car I wanted. The service rep was relatively new, but worked hard to find the type of car I needed and wanted. I was impressed with his good humor and diligent efforts to assist me. There was some pressure (not unexpected or unusual) from his superior for me to purchase additional coverage for the vehicle which I actually didn't want. But apart from that, the experience went smoothly and I drove my new c250 off the lot the same day.

Impressive facility. Warren was very nice and accommodating. Car is beautiful and I'm enjoying it very much

What a great experience I had with Alan Davidofsky A no pressure car salesman who cares about his customer is an amazing find. He worked diligently to locate and help negotiate a great price for us on both our new car and trade. He has been available for us to help learn the technology of the E Class and never fails to return our calls in a timely fashion What a pro!!

This dealership offered us a great deal, and the purchase process of a new car was quick and efficient.

Great experience from start to finish with a terrific sales representative.

We purchased our pre-owned car from Mike L., the internet manager for this AutoNation location. In short, I have never experienced such a pleasant purchasing experience. The entire process was very laid back with zero pressure to purchase the vehicle, something that we appreciated greatly. The managers were friendly as well. The process was very seamless and the dealership as a whole is eager to go above and beyond the norm to ensure you have a five star experience. Thank you again Mike!

Thank you for selling me my Santa Fe sport. I love it.

Everyone was very professional and knowledgeable and the dealership was beautiful

Overall, my experience was the best I have ever had regarding car dealerships. Jonathan Martin, the salesperson I worked with, was just outstanding! He was a true professional, providing a wealth of product knowledge and patience assisting me with my car selection and guiding me through the leasing process. I was also very impressed by the new sales manager, Tim Beverly, who I had the pleasure of meeting. He was very accommodating, knowledgeable, and had a positive approach, providing assistance with additional questions I had during my dealership experience. A professional approach was also evident with all other employee interactions at the Mercedes-Benz of Delray dealership. Thank you Mercedes team for a great experience!

Michael L. At Delray Mercedes is a true professional. He provided excellent service and follow up to facilitate a smooth buying experience. He is a credit to the dealership.

Friendly, knowledgeable sales rep. Did not rush us. Answered all of our questions. Showed us many options and, after the purchase stayed in touch for any follow-up questions/issues that we may have.

Norris Matthew and his team are very knowledgable and true professionals! They made my experience smooth, easy to understand and exceeded my expectation. I highly recommend Mercedes of Delray!!

My salesman Warren Dworkin was excellent and I am very satisfied with the dealership as a whole. Everyone was very helpful. Warren went out of his way to assure me and answered all my questions to my satisfaction. I love my E300. I hope my wonderful experience continues throughout my 3 year lease.

Prompt follow up Very good service Quick call back Manager followed up when salesman was out Would recomend

My busy schedule doesn't allow me to write reviews, but today I had to stop everything to write about my horrible experience with Mercedes-Benz of Delray. I've been a Mercedes Benz owner all my life and I've owned many models including three S-class. I was about to purchase two new cars, a new S class to replace my 2013 model and a new 2017 GLE to replace my wife's ML 350, but after dealing with Richard Bennis and Brion Fitzgerald, I've decided to take my business elsewhere. On November 23rd 2016, I signed a work order # 238522 for a certain cost. After leaving me waiting for full 3 hours, I was told that the repair was done at a much higher cost. After complaining to Richard Bennis and Brion Fitzgerald, they gave 2 choices, either paying the higher price or undo the repair!

Great experience all the way around. When leaving the dealership with an S550 one's customer service expectations are likely to be high. However, I was quite please to have my expectations exceeded as car buying is rarely notable for its customer service. Very rarely do I write a review, but my experience there merits it. I was incredibly impressed with the level of service from the GM, to the other manager, Lisa, who assisted me, to my salesman, Michael, and even with the financing department. I will certainly be returning.

Purchased used E350 from Delray Mercedes Benz. Everyone very helpful and pretty quick. Sales Manager was really did try to give me the most for my trade. Business manager made sure I received some extras I didnt realize I would receive. Car is extremely nice and priced way under several other dealers we shopped on both coasts. To top it off they recommended an excellent restaurant for dinner.

Thank you Ron for a great buying experience & car. Looking forward to a great service experience also.

We went into the dealership just to check the cars, but once there we decided that we had a great car and a good deal, so we bought it.

Kristen did a great job and I love the car. They had it immaculate for deliver!

I dealt with Alan Davidofsky, VIP Manager, who made the lease turn in task and new car purchase very easy and efficient.

Purchased a CPO convertible E550 and couldn't be happier.

I made a call into the dealership to see a vehicle my brother found for me. Jordan Comora answered the call and was very professional. His professionalism made my car buying experience quite easy and pleasant. I highly recommend that if you are looking for a Mercedes, please contact Jordan, you will be treated with the utmost care. I am in the customer service business and I know good service when I see it.

My experience purchase my used car was great I find the perfect car,conditions and more Thanks to my sales person Anthony Castafano he was great .

I have never thought of car buying as a relaxing or enjoyable experience until I recently purchased a car from Mercedes of Delray. The atmosphere was enjoyable and relaxed and the salespeople were super friendly and helpful without being pushy at all. They let me wander around looking at every car, drive several, and eventually guided me to select one that was right for me. Really nice and enjoyable to buy a car, still cannot believe I am writing this! I will be back for another from Mercedes of Delray.

First Class Experience! Cindy Dottaviano with Delray Beach Mercedes , her service and overall experience was outstanding. I was approved within 24 Hours, lowest interest rate, certified warranty , excellent customer service! If you think ever thought of owning a Mercedes I suggest you go to Delray Mercedes!

I couldn't be happier with my new car. I've waited a long, long time to drive a Mercedes Benz and I'm just thrilled beyond belief. I've got the first 100 miles under my belt!

Joe Perez was great to work with. My best Mercedes purchase experience ever. And this is my 10th Mercedes. He is friendly, knowledgeable and professional. He paid a great deal of attention to me, the car and the sale. I will send all friends to him when they are ready to buy a great car.

I went in to buy a new car and the entire process was easy and enjoyable thanks to the great team of agents at Mercedes Benz of Delray. Joseph Taylor knows very well what he's doing, he took the time to explain to me everything about the cars I was interested in, and was extremely patient when I was trying to decide which option to go for. He answered all of my questions and made sure I didn't leave the dealer without really knowing all the functions of the car I had chosen. I will certainly keep buying cars from this dealer. Great experience.

It was a complete pleasure working with our Salesperson, Harry Sugarman. He did an excellent job helping us and made it a great experience.

Mardy was very helpful in the whole process, she guided us and was very informative

Excellent experience--terrific salesman--pleasure working with him!!

Ron was professional, helpful, didn't rush us. He was knowledgable, described all the models available.

I have owned or leased 8 Mercedes going back to 1975. Obviously I am brand loyal. Apart from that since moving to FL I have dealt with Mercedes-Benz Delray, particularly Joseph Taylor. Each experience has been most satisfactory. I have always been treated with the utmost courtesy from being shown a new car to the related paperwork to drive out with one.

Jonathan Martin is a great, personable guy that makes buying a car an enjoyable experience. He goes out of his way to do all the right things for you.

Sales person very helpful and knowledgeable - no rush - no pressure

Great experience at Mercedes Benz in delray beach Florida.

My husband & I had a wonderful experience at Mercedes Benz of Delray! Our saleswoman Kirsten Hinzman was very kind and now pushy! She was able to answer all our questions and get us the car of our dreams! She was GREAT!

The sales rep made the purchase process of my S550 very easy. We agreed to terms and the struck a deal. It was one of the best purchase experience I have had over the years. RK

I bought my car and got a great deal. The staff was courteous and kind. They answered any questions and were always available to contact.

Great selection, extremely good service and quick! They showed us what we were looking for and had the papers and SUV ready immediately. Everyone worked together and it was organized and friendly. We actually enjoyed our sales agent Anthony Catalfo and felt like family. That was nice in such a large dealership!

As soon as I walked in the dealer not one saleman wanted to help me I had to ask for someone to help me. After we go over the car I wanted everything was good until the manager got envolved then everything went down hill from there he made me switch to another salesman who had no idea what he was doing all the paper work was already good to go but this sales man made me wait for about 2 hours to make me sign one piece of paper with a hand drawn line on it. Then the finace guy got envolved and it was completely [non-permissible content removed] with this guy I was already pre approved with my bank and these guys acted like they never sold a car before they were giving my bank a hard time not sending the correct information then after all this hassle the dealer wanted to sell me tags which I had a credit for from the dmv and they were making up stoires saying why they can't issue me my credit for the plate. I went to the dmv and they were dumb founded about how they were making stuff and said that every dealer could issue my credit. After going back there and having a big argument they finally give me my credit. It took me about a week to buy this car they were so unprofessional I will not being going back to them ever again and the manager was [non-permissible content removed] he didn't even shake my hand when we first meet everyone there was rude. This is the worst dearlership

The best buying experience ive ever had..i purchased a 2008 rx 350 lexus..A seamless transaction..i spent about 2 hours at the dealership..I want to compliment johnathan martin for his very humble,approachable & proffesional attitude..He was honest & easy going with zero sales pressure,which is not the norm in the car industry..so if youre in the market for a vehicle,i would highly recommend you give johnathan q visit..you wont be dissapointed..thank you and have a bless day!

A Dealership is only as good as their service department. Well this one is sub par and doesn't align with the name Mercedes Benz. I made an appointment for my car for a routine maintenance. They didn't have a loaners for a few weeks but figured it would be one day, right? Well I was without that car for 6 days and they kept asking for more time and making really lame excuses. I said I was coming to get the car even though all the work wasn't done because they had it long enough. I still had to wait over an hour in this black hole of a service department. I personally could run that shop a hell of a lot better. They don't know the meaning of customer service! From the time you drop your car off it's chaos!

A Dealership can only be as good as their service department and this one is absolutely the worst I have experienced in a long time and is not Mercedes caliber or even chevy for that matter. No one deserves to be treated the way they will treat you. I made an appointment for a routine service, what should of taken one day took 6 and they asked for a 7th and I said I was coming for my car. You can't trust their work here and excuse after excuse on why it wasn't done. They haven't got a clue how to run a service department, it's total chaos and if you care about your car don't take it here. Service manager can't run a shop.

I drove past two other Mercedes dealerships to come to Delray Mercedes. I have dealt with Ron Miller on two leases and it is possible to have a good experience when buying or leasing a car. He has made it easy, painless, and honest. There is no trickery, price changes or surprises. The entire dealership and everyone we encountered were pleasant and friendly. I wouldn't go anywhere else.

our salesman understood our needs and helped us plan the right car

Allen was very professional and helpful. I'm very happy with my purchase. The only problem I had was the appreicel representative was very disrespectful on the ridiculous oferd he gave me on my trade.

I recently bought a car at the Mercedez of Delray. I had a very nice experience. Inventory is vast and I was able to select the car color and options that I wanted. The salesperson Joseph Taylor was very helpful, knowledgeable and professional. Delivery was prompt and organized. I felt comfortable and will go back next time.

Fantastic sales experience and M-B of Delray. Michael Luciano guided me through the whole process from my initial web inquiry to the ultimate purchase of the ultimate vehicle. Mr. Luciano was extremely knowledgeable about the vehicle I was interested in and had accurate answers to all my questions. Can recommend them to anyone interested in a Mercedes product!

My experience with Mercedes Benz or Delray was exceptional! I arrived not knowing exactly what I was looking for. Dawn has some cars set aside for when I got there and in a matter of minutes I knew exactly which car was for me. Everything from selecting the car to processing paperwork went smoothly. If something was going to take a bit of time I was well informed and the customer service was excellent. I was given an excellent walk through of my new car and have been driving it happily and comfortably since!

Purchasing a car at Mercedes Benz of Delray was a superb experience! Ben Shatkun was a pleasure to do business with! If you are looking for a new (or pre-owned) vehicle ask for Ben. He is knowledgeable and patient and will match you with the car of your dreams without breaking the bank! (FYI: stop at the cafe, they make great sandwiches!)

I had my seven-year-old S in for service. Seven years is about my limit for driving one car, so I inquired about a slightly used S to trade into. The salesperson, Lou Houchins, was great. He showed me exactly the car I would have ordered, and we made the deal within 24 hours. I asked that a few other things be included, and it was no problem. Follow-up, details, courtesy and professionalism hallmarked my experience at Mercedes Benz of Delray. Great agency.

I Purchased a 2016 Mercedes Maybach from Mercedes Benz Of Delray Beach Florida. Prior to purchasing the vehicle, I called to get information, price, condition, Options, etc. and spoke with Ron Miller. His response to the condition of the car he replied (PERFECT, thats why it was in the Showroom). I felt very uncomfortable buying a car unseen, since I live in Texas and the car being in Florida. I told Ron that I would get a flight out that week to visually verify that the car was perfect. Due to my work and busy schedule I was unable to get a flight out. I called and told him maybe the following week I could make it out. He then assured me AGAIN that the car was PERFECT, and that there was no need for me to waste time and money on a trip to Florida. I then decided to purchase the vehicle in believing Ron and him telling me he had been doing this for over 30 plus years, and Plus I was buying from a Certified Mercedes Benz Dealership! Ron then arranged shipping with USA Auto Movers, before loading the vehicle in Florida, the driver fills out a Vehicle Condition Report. A week later vehicle then arrives in Texas, the driver releases all documents plus the Vehicle Condition Report, HIS REPORT SHOWS: Damage to the hood which someone tried to fix with touch up paint, damage to left and right side front bumper, damage to left rear door, damage to left rear quarter panel, left rear bumper, curb damage to right rear rim and 2 rock chips on windshield! The driver CJ of USA Auto Movers told me he asked Ron Miller if the buyer knows of the damage on the vehicle since it was such a LUXURIOUS VEHICLE and Ron replied YES! THAT IS NOT TRUE, I was so upset I called Ron Miller and asked him why would he be so DISHONEST just to sell a car! After spending over $175,000.00 on such a Fine Luxury Vehicle you would come to expect the TRUTH!!! The response of the Mercedes Benz of Delray is to take vehicle to my local Mercedes Dealership and repaint and repair all damage, My response to them was why would I want a car with repaired PAINT WORK! I told Ron I wanted to return the vehicle for a full refund plus shipping costs and I was denied, but he would see what he could do. Add Insult to injury, Ron Miller called me back and offered me $150,000.00 after I just paid over $175,000.00! Why would a Dealership selling one of the finest automobiles made today stoop as low as to be DISHONEST AND MISLEADING!!!

Leased C class sedan. I was well taken care of by Juan Carlos who discussed model features, and offers. Highly recommended.

The entire process was a pleasure, Dawn Dallin and Joe Giummo in particular were extremely helpful. The experience was so good that I repeated the exercise the following week with a new lease for my wife!!

My experience was dealing with Talbot Summers. I found him to be helpful, courteous, knowledgeable and thoroughly professional.

Costumer service was excellent, really work to help with may needs; Sales person Juan Carlos O. really make me feel like he was working for me. Thanks

From the moment we stepped into Mercedes Benz of Delray Beach the experience was unlike other visits to car dealers. They made buying our car pleasurable.

Excellent customer service! Execellent sales team!

i have to say that my experience in delray Mercedes Benz it was amazing,very good and very professional people. They completed my goals and my expectation, I recommended to all interested in Mercedes Benz go to delray location and looking for Mr Harry and Mr Talbott amazing people, Thank you guys! I really appreciate :-) Damarys Rodriguez

On January 11, 2016 my wife and I had the best experience in our lives in reference to purchase car, I am referring to the Mercedes Benz Delray. It was a pleasant experience, very professional, they fulfilled my dreams, everyone interested in a Mercedes Benz this is the place to go, I recommend Mr Harry, Mr Talbott, they are all Fantastic,great services, excellent human being Thank you guys, we will be with you forever!! GOD Bless you!!! Armando Diaz

All I can say is that the staff at Mercedes-Benz of Delray will go out of there way to get you in to the car that you want.

I would like to start by saying how valuable was for me and my family connect with this team of people, they are fantastic!!! Mr Harry Sugarman, Mr Talbott Summers, Mr Joseph Perez, etc, extremely professional gentlemen, they selected the best deal and the most appropriate for me with all the benefits without destroying my bank. I recommend to everyone in the area who are interested in Mercedes Benz to visit delray Mercedes Benz. GOD Bless you guys!!! We really appreciate, we will be with you forever :-) Armando Diaz

We bought the E-350 4-dr sport model w/driver assist. We need a tech with us. The car is very complicated but other than that it's fine. The book with the car doesn't help much.

Great experience would highly recommend tonanyone looking to buy car

Joe Taylor's customer service was excellent when purchasing my 2016 GLE.

Was met by salesman David Golob as soon as I entered the dealership. From start to finish was a great experience. He found me the exact car I wanted and took the time to explain everything to me as well as introduce me to a Service Manager for any future needs/questions I might have. Very thorough, very professional. The amazing Product Concierge Kirk showed me how all the options worked in the car. Both David & Kirk offered to assist with any follow up questions I might have. Every single person I dealt with was friendly and went out of their way to help. I live closer to another Mercedes dealership but decided to drive to Delray because I had heard such good things about them. So glad I did. Could not be happier with the level of service I had. Highly recommend.

I have been dealing with Ben Shatkun for a number of years and would never think to conduct my business with anyone else. He is considerate, kind extremely knowledgeable very fair, patient and much more... As far as I am concerned he is the best and I consider him a friend!

I had the opportunity to due a pull ahead lease. Another dealer I have been using for years changed in a 2 day period the leasing numbers on the vehicle we wanted. My wife was set on a particular color which Delray MB had in stock. Working with Mike M and Joseph T over the phone and internet, we made the deal on 12/27. Great experience and no changing lease numbers on the visit. Kevin in finance was also great. Hope to due business in the future with them again.

Just bought a used Jaguar XK8 from Mercedes-Benz Of Delray. I was assisted by a group of professionals that were able to rise to the occasion; in spite of a few obstacles. Howard Bernstein, sales and Joe Perez, sales manager went out of their way to make this an exceptional buying experience. They earned my business this time and in the future.

My favorite Saleperson Ron Miller at Merecedes Benz Delray helped me in the purchase of a used Sprinter. As always Ron made the purchase easy

There is only one but important experience. The place is great and everyone is very friendly and helpfull, speciell our sales represantative.

MB of Delray had a Certified Pre Owned vehicle on their website for $69,997.00. Click this link to email a salesman so we did. We were given Mr. Ron Miller. I asked him what the CPO warranty would give us in coverage and he indicated 12 mo, unlimited miles. I asked what it would cost to add 2 more years and his response was word for word, $3,495 would buy you 2 more years giving you coverage through 2020 and I can do $71,700.00. Would you assume that he is discounting the car some from $69,997? or maybe the warranty costs from $3,495.00 and making you a package deal for $71,700.00? Seems logical right? I mean how can the car go from $69,997.00 as advertised on his website to $71,700.00 without including something in the deal? Not so fast! I set my wife up to call and finalize the deal and then try try to convince her that they will sell her the car for $70,700.00 but that does not include the warranty. Wait, you have it listed for $69,997.00 and you just went up in price on us? And now this does not include an extended warranty, and wait one more... He neglects to inform you of the $700.00 yes $700.00 documentation fee that they charge. Maybe this is because we are from another state, most likely because he thought that he had a woman on the phone who knew nothing about deals or cars and how to call him out on his scam here. We asked if the car had ever been wrecked or had any paint work. Knowing this is a Certified Pre Owned Mercedes Benz one would think it to be flawless, after all it has been through a 167 point checklist from top to bottom, and if you go to MB website it will tell you that it covers everything from under the hood to every panel on the body. Nothing is left unchecked. Mr. Ron Miller then advises us that we need to have an independent inspection of the vehicle since he does not want to comment or mislead us anymore than he already has. Well isn't that what were paying for in a CPO car? An inspection of the highest level by MB of North America? I then asked for the general Manager to which he has not stopped all communication. Well I suppose so after being caught in 2-3 or maybe even 4 different lies or scams here. Mr. Ralph Mesa is the General Manager of Mercedes Benz of Delray but I have yet to hear from him. My guess is that Mr. Ron Miller is too afraid to go ask him to call us so I will be giving him a ring shortly. If that does not suffice I will find the principles of the Corporation and work my way up the ladder. DO NOT fall into their deception. Try and find another MB dealer to deal with if you can. Or many take a good attorney with you?

Great Delivery Specialist. What a great idea!! We were treated with friendly and efficient service-even a good price.

One was very pleasant and very respectful to me he answered all my questions and took the time I needed it was very pleasant

Pleasant helpful and a positive buying experience with this dealership

Thankful to be a snowbird now that I used the Delray dealership! I could not get a call back for my 40K service and new tires at home (Ft. Washington, PA.) Not for several months! So I waited to have my service done down here. When you know you're going to be spending a few thousand dollars for a service call, it would be awesome if your dealership acted like they valued you; my NEW Service Advisor, JONAH RATU, treated me with respect and made sure I was aware of the possible repairs, etc... without acting pompous or like I was taking too much of his time. Mercedes of Delray DESERVES my business!

Juan was very helpful and professional! Great service! Excellent experience!

Excellent sales support, this is the second vehicle we buy at this dealership from Mr. Dworkin, and we'll buy again

It was a Friendly lease of new car after turning in previous leased car. Treated us as a valued customer and hope to continue business with us. We enjoyed the whole process of turning in one car and getting a new car. Will continue to do business here

Ron Miller was thoughtful and experienced while buy my new 2016 Mercedes-Benz CLA250. Anyone who was buying a new car, I would suggest purchasing from Ron Miller at Mercedes-Benz of Delray. Great team.

My experience at Mercedes of Delray is always wonderful. My salesman Joe Taylor is the best.and I would rate everything a 10.

Easiest purchase of a car I've ever had...very professional and no hassle

Imagine writing a 5 star review for a car dealership! Yes, shocks me too! But such was my experience when I leased my new 2016 Mercedes from M-B of Delray. Three people I feel great about recommending to future shoppers: Manager Harry Sugarman who truly treats customers like he treats family. Everyone says they do. He really does. Salesman Ron Miller, who puts the "P" in patience and never tired of answering my zillion questions. He even made the paperwork blizzard easy to navigate. And for true fun there is the amazing Kirk. After you've bought the car, signed all the forms, and they give you the keys, it's Kirk's job to sit in the car with you and explain how everything works. There is a mind-numbing assortment of toots and whistles, knobs and bolts, dials and gadgets in my new Mercedes. It was nearly overwhelming. It's Kirk's job to tell you how it all works. And he does it all with such glee and enthusiasm that you find yourself falling in love with the car all over again. They should probably reverse the process and have Kirk be the first person you meet when you walk thru the door, and not the last. Oh yes, did I mention that this dealership also has a pretty cool restaurant on premises? I had a great chicken salad sandwich on a croissant as I completed all the paperwork. Yes, I had a pretty great day. Would I go back? You bet!

The process is very long and tiring. Too much paperwork

buying a car is so often stressful. but dealing with mike luciano was such a pleasure! he answered all our questions, was extremely helpful and actually made buying the car fun! at no time did he put any pressure on us to make a decision. in fact, when we said we were going home to think about it he said that we should take all the time we needed. never had a car salesman say that before! mike did everything he could to give us a deal we were comfortable with. i will certainly recommend mike to anyone buying a mercedes! thanks for your outstanding customer service!!

I am a 75 yrs old car lover an purchased more than 30 cars in my life time. Based on my past experiences dealing with a salesman;Alan Davidofsky is one of the best salesman. He's been very patient, calm, consciences and genuine person. I went to see him with the referral of a good friend of mine (Dr. H. Bekirov) who purchased a car from him about 5 months ago. I was not regret that Idid listen his recommendation. Regarding to dealership I really don't have any idea and yet to be seen and I'll see in my future service experience. David, thank you again, Mel

Took two cars as a trade for a 550SL. Excellent trade in values. Easy to deal with reps. A very pleasant experience.

Excellent service and attitude. The car is excellent to begin with. So service must match.

Operational explanation could have been better; CD player does n0t work;/were told that Bluetooth is not compatable (although the same phone works fine in my other car a 2015) / soft top very faded/ clock not set ( is now) // very complicated garage door setup

A class act! The staff and facilities are tops. Will be looking for another MB very soon.

I bought my car sight unseen through Joe Taylor. He made every effort to describe the car in detail and I have not been disappointed. This was my second purchase from Delray Mercedes. I will be back, I'm sure. Kevin in finance was also extremely helpful beyond the call of his position. I was amazed at the level of care from both. Thanks so much. I couldn't be happier.

Your facilities are above board. service by all was better than expected. I would highly recommend Delray location to all.

Overcharged me thousands over the TMV of the car. Bbe careful when buying a car there.

Dawn Dallin and Joseph Pellegrino made my car purchase experience wonderful. They were very polite, professional, and helpful in doing everything possible to make the process quick and painless. There was no haggling or hidden fees unlike other dealers I had visited. I highly recommend Dawn, Joseph, Kevin and the Mercedes Benz of Delray team for your next purchase. It was the perfect car purchase experience and will definitely be a return customer. I am extremely happy with my new C300 Sport!!

Just purchased a 2016 Mercedes SL400 from Mercedes of Delray and found the experience to be extremely satisfying. Not only was I able to take a test drive, but Larry and Dawn were able to locate the model, color and options that I wanted the same day. The whole buying experience was beyond my expectations.

I had a great experience. Dawn Dallin was my salesperson-she was friendly, helpful, listened to my needs and helped me get a great deal. She has also been helpful since I nought the car. Kevin Henry in finance was also great, explaining my options, and helping me get in the car. Overall, a great place to buy a car. I bought a GLK 350 and love the car. I've also taken it in to get it washed after a long trip, and they were great.

Should not have to bring car in 2 days after purchase due to Engine Light and Fuel Cap lights coming on.

Great Customer Service for great quality cars! Everything went as smoothly as possible. Ask for Joseph Pellegrino, he will help you with anything you need!

Went to my Mercedes dealer knowing exactly what I wanted and what I wanted to pay. I drove out with more car than I dreamt I could get, for $10,000 less than I had anticipated paying. My salesperson was extremely knowledgable and was totally on my side during the whole sales process.

I love my new GLA250. I have purchased many cars and this was the best buying experience ever! I knew what I wanted and David Golib made it happen! I'll be a Mercedes Benz customer at DelRay for a very long time! Thank you for being a great dealership!

This was the easiest car purchase ever. Joseph Pellegrino was a pleasure to work with and was extremely patient. I was an indecisive buyer and he worked with me over a period of three weeks. When all is said and done, I am extremely happy with the dealership, the service provided by Joseph and my new C300 Sport. Many thanks!

Just purchased a new S550 from Mercedes Benz of Delray. From the first time walking in the door Joseph Pellegrino provided superior customer service. Joe was very knowledgable and helpful throughout the entire process which played a large factor when deciding to give him the business. I would highly recommend going in to visit Joe @ Mercedes Benz of Delray if your looking to buy a new car. He will make it happen!

On June 2015 I bought a Mercedez Benz CLA45 AMG. After about a week of having the car a check engine light was on, took the car to the dealer and after a couple of days they dealer told me the problem was fix and it was only a bad sensor. After another couple of weeks the check engine light was on again; took the car to the dealer and after about a week of having the car I was informed that the 4 fuel injectors had to be change. Car was good for about 3 weeks, after that once again check engine light went on; took the car to the dealer one more time and this time is was the fuel pump that was replaced. I express to the dealer I was very unhappy with the situation, after going back and forth with the dealer about the situation they told me I had to open a complain with Mercedes Benz USA by calling a 1-800 number. I did that and after and received a call from a MB regional manager that told me they review my complain and we're not able to assist me with my problem and explain me that if I wanted to get something done further I shall get legal conseling because they were very firm on their position. After all this I decided to move the page and get rid of the car, I purchase a BMW, which I had always have for many years and never had a problem with. This whole nigthmare cost me 30 thousand dollars.

I came to Mercedes Benz of Delray after shopping around for a BMW that I had in sight for some time, I consider my self an educated shopper and as such, I do my research. I have to say that I shopped around and test drove cars from at least six different dealerships. Every dealership that I visited could have had my business. I came to Mercedes Benz of Delray after having some very negative experiences at the other places. I emailed the dealership and was told someone would follow up with me. I can not thank Joe Pellegrino enough!! I explained my situation to him - gave him the specifics and explained my challenges. After visiting numerous dealerships and driving in some instances over an hour and a half to scope potential purchases, all to result in negative experiences- either because of the staff, the haggling or in general what other businesses consider passes for acceptable customer service. My man Joe set up an appointment with me- it was probably the last appointment of his day and kept him after hours, -thanks Joe! :)- Upon my arrival he was prepared to handle my situation, told me exactly what to expect and gave me a clear scope of what I needed to do to close and make this deal happen! As he promised- he delivered! And the transaction could not have flowed more smoothly! He was attentive, communicative and kept me appraised of every aspect of the transaction every step of the way! After seating down with him for just about 30 - 45 mins, he put the transaction together, got me approved and we closed the deal! The next day as promised, I took delivery of the exact car that I wanted and drove home one hundred percent a satisfied customer! In Short! If you want to avoid all the hassle and haggling that is notorious with car shopping! Visit Joe Pellegrino at Mercedes of Delray! Thanks again brother! You definitely have my return business as well as anyone I can refer to you!

JP at the Mercedes Benz of Delray was phenomenal. A sharp knowledgeable salesman with a "can-do" attitude!