13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Mercedes-Benz of Delray Difference

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Recent Reviews from Mercedes-Benz of Delray

I would not recommend Mercedes Benz of Delray. I've had my car for almost 3 years now and serviced by MB Delray until now. I even purchased an addl warranty for my wheels and tire, maintenance and extended mechanical warranty. The service dept is not up to par with the service of excellence. Now that I am out of the bumper to bumper maintenance warranty it seems that the dealer fails on every aspect. I left my MB for service with SA David for repairs on slightly bent rims. Unfortunately, David got sick, which I had not known until my car was at the dealer for a month. I called and left messages even to the service manager requesting on what happened to the car. It was unprofessional for no one to contact me and also chasing the down dealership. I finally got a hold of someone (Kevin) who explained to me the service manager would call asap which never occurred. I know we are under different times, but there needs to be a backup plan in place. When I arrived at the dealership my car was still not ready and no one had a clue. Glen who I did not know handed me a bill of twice the amount i was quoted. He said he knew nothing about my car. I saw a business card with his name and title assistant manager. I mentioned him about his title and explained to me that ALL SA's are assistant managers. I left so unhappy that it took me a while to write this review. My MB still shakes as if it was not fixed correctly, but I refuse to take it back. Please reconsider on buying or servicing your vehicle at this dealership. Complete waste of time and I will be looking on maintaining my MB somewhere else. I will be purchasing another MB in the near future, but not from here. --------------------------- Dated: January 19, 2019 I am on the fence on recommending MB of Delray. I came into buying a 2019 C43 AMG from Michael Luciano. In the beginning everything had been great. After 6 hours at the dealer, I finally was able to get the ball moving on purchasing the car. Micheal did not have great knowledge of the car. I was disappointed to learn after taking the car that it did not come with adaptive lights after I told it was. Not a deal breaker but it was a factor of purchasing the car. During the process their computer systems kept crashing so the buying process was not as smooth. Then the attendant to instruct how the car works was in a rush because it was the end of the day. He made sure to let me know what time his schedule ended. After taking the car home, there were things that needed addressing but had not gotten to with the dealer yet. Michael called me a week later and asking me about the car. I asked him to address a couple issues and he said would call me back. NEVER DID. I called the dealer and decided to leave a message to a service advisor. AGAIN no call back. Now I feel that their only importance is to sell the car but no customer service. Disappointed to say the least. I value everyone's time as my time should be as valued as anyone else's.

Mauricio Garcia Jun 2, 2021

Made an appointment on-line for the annual service on my AMG-GTS. Clearly made it at Delray, got a call from Coconut Creek to confirm the appointment. Explained to the person who called that my appointment was supposed to be at Delray. She indicated the MB computer sometimes confirms the appointment at the wrong location. Went to drop off the car at Delray. Their system for drop off is horrible. Cars were backed up in the service area so I got out of my car and went to the service desk. Nobody was there so I started hunting for the Service Advisor who was going to handle my service. There aren't any names on any of the desks and most of the service people seemed to be missing. I finally found the Service Advisor. He was nice enough and indicated my car had a recall for software which they would also take care of. He said my car would be done late afternoon. He called me late in the afternoon to tell me my car would not be ready because the computer system that updates the software was not working and it takes 5 hours to load the new software. He indicated they would need to keep my car overnight and would call me when my car was done. He called mid day to tell me my car was finished and I told him I would be over around 4:00pm to pick it up. When I arrived once again there was nobody at the service desk and I wandered the customer waiting area to try to find the Service Advisor. My car was sitting outside and I finally found someone who said the keys were in the car. I got in the car - they keys were nowhere to be found. The next 30 minutes was spent with several people trying to find my keys. The Service Advisor finally appeared and he too tried to find my car keys. They were finally located and they said I could leave. I was not given any receipt or a copy of the service work order. They had washed my car - but apparently had forgotten to dry the windows which were water spotted and streaked. I presume the annual service was done, but since I was not given a copy of the work order, I have no idea if it actually was done. I presumed Autonation ran a tight ship, but as compared to the dealer in Coral Gables where I bought the car, this dealership has some serious organizational and management issues.

Barry Schwartz Nov 9, 2020

Waiting for my salesman for over a half hour when we had a scheduled appointment and then he put me with somebody else who is not knowledgeable of my needs for the car. Waited for over an hour for them to clean the car to go, and when I started driving the car home the window switches and the trunk switches were broken. There also was a chip in the windshield. I contacted the salesman , via text, and he text me back to send him the pictures, instead of getting on the phone with me. This car was a CPO 2019 vehicle. It should never have left The dealer like that. Someone was not doing their job. The dealer is one hour away from my house, and I had to bring the car back . The service manager who took care of me Roger, was just wonderful. He gave me a loaner car, that I used for one day just to drive home. He he took care of the problems with the car, and detailed it the way it should have been. When I went to pick up the loaner car I was sitting in the dealership, and was not familiar with how to work the screen with The radio, phone, and other functions. I could not get out of the screen. Two salesmen were walking back in the building, and I asked one gentleman to help me, and he says I'm in a rush I have to go someplace and jumped in his car and left . Very rude. The next salesman that past me had a sandwich in his hand and said he couldn't help me because he was going to go eat. I said could you just help me escape from the screen. He put his head in the car and said just press that button, and everything worked. The loaner car they gave me was a 2019 C class with 4000 miles on it. When I went to drive it to work the next day the car would not accelerate and it was stuck in drive nine , and the check engine light came on. I don't know who's checking out these cars, but they're not doing a very good job. I had to call the Mercedes-Benz corporate headquarters to get any kind of action done. That's bad service when you're buying a Mercedes. The best or nothing. The dealer should remember that motto. But AutoNation owns a dealer, so now I understand why all this happened.

Diana Allen May 7, 2020

I Purchased a 2016 Mercedes Maybach from Mercedes Benz Of Delray Beach Florida. Prior to purchasing the vehicle, I called to get information, price, condition, Options, etc. and spoke with Ron Miller. His response to the condition of the car he replied (PERFECT, thats why it was in the Showroom). I felt very uncomfortable buying a car unseen, since I live in Texas and the car being in Florida. I told Ron that I would get a flight out that week to visually verify that the car was perfect. Due to my work and busy schedule I was unable to get a flight out. I called and told him maybe the following week I could make it out. He then assured me AGAIN that the car was PERFECT, and that there was no need for me to waste time and money on a trip to Florida. I then decided to purchase the vehicle in believing Ron and him telling me he had been doing this for over 30 plus years, and Plus I was buying from a Certified Mercedes Benz Dealership! Ron then arranged shipping with USA Auto Movers, before loading the vehicle in Florida, the driver fills out a Vehicle Condition Report. A week later vehicle then arrives in Texas, the driver releases all documents plus the Vehicle Condition Report, HIS REPORT SHOWS: Damage to the hood which someone tried to fix with touch up paint, damage to left and right side front bumper, damage to left rear door, damage to left rear quarter panel, left rear bumper, curb damage to right rear rim and 2 rock chips on windshield! The driver CJ of USA Auto Movers told me he asked Ron Miller if the buyer knows of the damage on the vehicle since it was such a LUXURIOUS VEHICLE and Ron replied YES! THAT IS NOT TRUE, I was so upset I called Ron Miller and asked him why would he be so DISHONEST just to sell a car! After spending over $175,000.00 on such a Fine Luxury Vehicle you would come to expect the TRUTH!!! The response of the Mercedes Benz of Delray is to take vehicle to my local Mercedes Dealership and repaint and repair all damage, My response to them was why would I want a car with repaired PAINT WORK! I told Ron I wanted to return the vehicle for a full refund plus shipping costs and I was denied, but he would see what he could do. Add Insult to injury, Ron Miller called me back and offered me $150,000.00 after I just paid over $175,000.00! Why would a Dealership selling one of the finest automobiles made today stoop as low as to be DISHONEST AND MISLEADING!!!

rcisneros1 Feb 8, 2016

MB of Delray had a Certified Pre Owned vehicle on their website for $69,997.00. Click this link to email a salesman so we did. We were given Mr. Ron Miller. I asked him what the CPO warranty would give us in coverage and he indicated 12 mo, unlimited miles. I asked what it would cost to add 2 more years and his response was word for word, $3,495 would buy you 2 more years giving you coverage through 2020 and I can do $71,700.00. Would you assume that he is discounting the car some from $69,997? or maybe the warranty costs from $3,495.00 and making you a package deal for $71,700.00? Seems logical right? I mean how can the car go from $69,997.00 as advertised on his website to $71,700.00 without including something in the deal? Not so fast! I set my wife up to call and finalize the deal and then try try to convince her that they will sell her the car for $70,700.00 but that does not include the warranty. Wait, you have it listed for $69,997.00 and you just went up in price on us? And now this does not include an extended warranty, and wait one more... He neglects to inform you of the $700.00 yes $700.00 documentation fee that they charge. Maybe this is because we are from another state, most likely because he thought that he had a woman on the phone who knew nothing about deals or cars and how to call him out on his scam here. We asked if the car had ever been wrecked or had any paint work. Knowing this is a Certified Pre Owned Mercedes Benz one would think it to be flawless, after all it has been through a 167 point checklist from top to bottom, and if you go to MB website it will tell you that it covers everything from under the hood to every panel on the body. Nothing is left unchecked. Mr. Ron Miller then advises us that we need to have an independent inspection of the vehicle since he does not want to comment or mislead us anymore than he already has. Well isn't that what were paying for in a CPO car? An inspection of the highest level by MB of North America? I then asked for the general Manager to which he has not stopped all communication. Well I suppose so after being caught in 2-3 or maybe even 4 different lies or scams here. Mr. Ralph Mesa is the General Manager of Mercedes Benz of Delray but I have yet to hear from him. My guess is that Mr. Ron Miller is too afraid to go ask him to call us so I will be giving him a ring shortly. If that does not suffice I will find the principles of the Corporation and work my way up the ladder. DO NOT fall into their deception. Try and find another MB dealer to deal with if you can. Or many take a good attorney with you?

LewWilliams Dec 16, 2015

After I visited a couple of dealerships looking for a GL 550 2015, we went to Mercedes Benz of Delray 43 miles from home following a friend's recommendation, boy he was right! It was the best car buying experience of my life! We (my wife and I) were greeted at the front desk by a very elegant and pretty lady who got up from her chair and walked to us, she called The new vehicle sales manager Mr John Bradley who came out in person to welcome us to the dealership and took his time to find all the information we requested, while we were sitting at the cafeteria sipping on a cup of fresh brewed coffee. When they found the car I had in mind, a very knowledgeable sales person Mr Matt Garcia walked us thru the whole process of driving the vehicle and choosing what we wanted and needed. Every little secret of the new car was revealed by Matt who also took the time after the lease process was finished to literally trained us in all the whistles and gadgets of the new car so we may have a safe drive heading back home. To top off the experience The General Manager Mr Ralph Mesa introduced himself and sat down with us for a very refreshing chat. Every one of them handed their respective business card, offered their help and asked us to call them for anything. We had among other cars, several Mercedes Benz and BMW's purchased at other places, but this visit at Mercedes Benz of Delray surpasses all our expectations. The place was spotless clean and very well illuminated, not crowded with parked cars inside the showroom, they have just a few hallmark cars as samples. Every person was very courteous, well mannered and elegantly attired. On our way out everyone approached us to congratulate us for the new purchase. Many other clients were obviously negotiating their deals but all seem very relaxed from our stand point. We were just another customer at the concessionary but we felt like the most important ones for them. We wanted to show our appreciation for a very professional staff.

drsalado Dec 8, 2014

Real Reviews of Mercedes-Benz of Delray

13 Million Cars Sold to Happy Drivers

Come Experience the Mercedes-Benz of Delray Difference

Recent Reviews from Mercedes-Benz of Delray

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