Excellent customer care and concern.

The appointment was scheduled right the way. The car was brought to the shop without delay, The work was done on the same date . Assistant Service Manager Evan Dawkins explained all the service work in details. Work was done promptly as expected. The dealership arranged the service car for bring me home and pick up from home to dealership. Overall experience was very positive

Much better experience than my last visit.....Service Advisor was on top of it and got things resolved. Car was clean at pick up so all good.

Melissa Stacy is one of the best Assistant Service Managers. If I need service, I only go to her. Melissa deliveres excellent customer service! She is very professional, responsible, keep me with updates regarding the service. Thank you!

I live and west palm beach and take my cars to Delray Mercedes!!! Comparing to the 2 dealers near me Delray has better staff, better techs, better even price.. Overall they are way ahead of the others, my experience always great maybe since I have the best service advisor Kevin… I recommend Delray Mercedes’

They offered a price for our Mercedes GLC 300 (mileage < 15000) that was much lower than the KBB value based on the argument that the car had an accident in the past. This "accident" was a scratch which the vehicle got when it was parked in the parking structure of my company. This was explained to them. The scratch was fully and professionally repaired without any traces left but reported to the insurance at the time. They seized the opportunity to treat this like a major crash and made an "adjustment" to the KBB value. When we showed up a 2nd time at the dealership for the final sale, they went even lower with their offer arguing that the car had been moved 2000 miles between May 20th and June 16th 2022. In reality the car had been moved less than 200 miles during this period which they of course knew because they had recorded the mileage on May 20th. When we asked them to show us their records, they did not do so but instead went back to their original low offer without any further explanation. We had never experienced such an abysmally low level of customer orientation with any dealership in the US or Europe before. We cannot recommend trying to sell a used car to Mercedes-Benz of Delray.

my advisor Kevin was excellent, very professional and kind. i could not get an appointment with the Mercedes dealership i usually use and this dealer is at least a half hour ride farther. I may take the ride again when I need service again because that is how much I was impressed!

Experience was satisfactory. Nothing more to say. That's all

Stacey was awesome!! I’ve had below average experience in the past but Stacey made up for it.

I had a great experience with Mercedes-Benz of Delray. Daniel, the sales rep, was very nice, straight to the point, and very professional. I plan on going back for the next car I need to buy

The service team at Mercedes-Benz of Delray really strive to make an uncomfortable situation as pleasant as possible. I have been having service at this location since 2016 and never once did I experience any negativity or lack of care. This is rare in car service and why I keep returning. I have purchased two cars from this dealership and have had both them only serviced here. Timothy, Shawn, David and the whole service team are always lovely and fair. Even when they are busy they show they care. I was having a pretty rough day (not anything to do with my car last being serviced) and Tim took the time to ask me if I was ok, as responsive and fair. In 2022, they are still providing wonder levels of service.

Impressive service experience!! Professional, efficient and friendly. Delray Mercedes got us in quickly when North Palm Beach Mercedes told me their first service appointment is in September. All our issues were resolved and everything was covered under a recall. I most highly recommend this outstanding service team!

Calvin service advisor was very professional. Star rating 10. Nice and clean .

I found Jonathan handled the paperwork and that he arranged the loaner car delivered to me quickly. It was done very professionally.

They are well organized, prompt in their response, well priced and professional.

It could not have been better. Great service, professional all the way and most important timely as promised.

Removed leaves in ac blower. It was a time consuming job. When finished, the service advisor told me MB wouldn?t cover it because I must?ve parked under a tree, but he would take care of it anyway. Isn?t that a design defect? Very strange!!

salesman,larry was very professional and friendly.

Everybody there is professional and courteous

David is very nice and helpful. He did inspect other things for your car safety besides what recall needed. Great service.

Service is not responsive and does not communicate with customers on status. My 2 year old car is expected to be in the shop for a warranty repair for 2 weeks awaiting a part from Germany and they would not provide a loaner or rentals car. They said that Mercedes does not provide that.

My overall experience was great and service also, thanks to Jonathan!

PERFECT FROM A-Z

Beautiful building, great customer service, and kid friendly! Thank you for a great deal and now I am a happy Mercedes Benz owner 🤗.

Johnathan, my service manager is an EXCELLENT employee. He looks out for the company while looking out for the client. He maintains a high degree of professionalism and knowledge regarding his clients. If he ever asks for a raise, you would be foolish to loose him.

I TRUSTED Shawn P. as my Service Manager! He OUTRIGHT SCAMMED ME, right along with everyone else at Mercedes Benz of Delray. This means that my ORIGINAL PERCEPTION OF THIS DEALERSHIP WAS CORRECT! Horrible! Definitely hired an attorney, and will be RECOUPING EVERYTHING!!!

I was lucky that we randomly walked in the services manager assistant’s office. His name is Kevin. He could talk with us by ASL (American Sign Language). Our communication is. much easier for us. He is professional and knows what he does. He is friendly. We felt like that the services welcome us.

Nice people, beautiful place

Great customer service as always! Thank you Stacey!

Eric Moreno was terrific knew what he is doing Very accommodating

Jonathan provided a quick turn around time for my car service.

Outstanding sales (David Gold) and customer service experience.

when i was looking for my next car I want a new Mercedes and the only one that realy help was Delray. My local dealer have the car I call to buy it and they ignorme.

So thankful to Joseph’s for his help and guidance. He truly went the extra mile for us! Love my new ride ❤️.

Terrific service from Ben on the floor to the attention to detail from service when picking up the new car. 10 out of 10

I have a MB dealership less than a mile from my home, but I drive to MB Delray for service due to the exceptional and personal care provided. Shawn Parton is my service advisor and he is the utmost professional. He is honest, courteous, and respectful of my time. I could not be happier with the service and highly recommend this dealership and Shawn, in particular.

Great experience. Very professional and friendly. I wouldn’t take my car anywhere else.

I dropped off my sprinter van and 3 weeks later went to pick it up and nothing was done. It was not looked and I never received a call. The Mercedes dealer parked the van and just left it. It hard to leave a positive review.

Great experience. Louis Green was my contact person. He was extremely knowledgeable, pleasant, and a pleasure to deal with. They delivered as promised. Finance department handled everything perfectly. Highly recommend buying your car from this dealership

Two months after yearly servicing, two months after the extended warranty had run out, we took our car in to have a small plastic part in the roof replaced. We were told we had to have 2 of them changed because they go together (the other side was fine). For over $1000. We then got a call from our service representative. After an inspection it seems that the car now needed over $6000 worth of work. Remember, this is 2 months after service, 2 months after the warranty had expired. Apparently it needed a battery, brake fluid flush, 4 tires, engine mounts were broken. $6000. This was not picked up during servicing 2 months prior? When it was under a comprehensive warranty? Or the year before? We did not authorize this service. When we picked up the car we saw written on the invoice, "customer requests 4 point inspection." We did not request this. My family was in the automotive parts business (TRW VP) and an uncle owned a high end car dealership. I know how things work, and I know how they should not. We will never go to this dealership again. We will not buy our next car from them. We live in an area with a predominance of Mercedes and high end cars. We will tell everyone we know about this experience. Update: the General Manager responded that he was deeply disturbed by our experience. He left his number, which turned out to be the general number of the dealership (phone tree). I called it, asked for the General Manager. I was told he was out, but would I like to leave a message for one of the other managers to call me back? Sure, I said, and left my number. 4 days later, no call, no message. Apparently no one is profoundly distressed. Bad goes to worse. I really hate to be manipulated.

My husband and I have always purchased vehicles through “privately owned” dealerships. My current vehicle was purchased at Mercedes Benz in North Palm Beach (NOT an AutoNation). My husbands current car was purchased at Champion, a private dealership. Customer service has always been FANTASTIC .. before, during and after a purchase. Until my most recent experience at Mercedes Benz of Delray Beach. My daughter in a bit of a hurry was looking for a car. She found a car she liked at Mercedes of Delray - Used Car Sales. An “AUTONATION” company. To make this short and sweet ... Customer Service - AVERAGE! Customer Service, Responsiveness and Fallow Up After the purchase - BELOW AVERAGE! Subpar! Excellent customer service before, during and AFTER the purchase is very important .. to me anyway. And for that reason … I will absolutely not do future business with this dealership, or any AutoNation for that matter. Stay far away from AutoNation Collision - Delray too. My recommendation .. find a Privately Owned.

Mark and Russell were amazing. They really went above and beyond with their customer service. Selling and buying my new vehicle felt like a breeze.

Always good service. Great staff and facilities.

Briana was awesome. Everything was done smoothly and fast. Everyone was very kind and welcoming.

Excellent service, on time, always as promised. Evon Dawkins, my service advisor, is an outstanding communicator.

Service department is punctual, professional helped lower the total service cost through MB offered incentives for tires, alignment and customer loyalty. The technician identified and corrected quickly and I was provided transportation to my office and picked up the car when it was done on time.

Service was good, they washed and vac’d the car afterwards. 👍

Great Service Eric. Thank You

Great service, timely response to problem and most importantly, problem resolved. Car was delivered when promised, repair explained and car was eased and clean. I recommend them to all MB owners.

Stacy Grell is the main reason i continue to go to Auto Nation to have my S550 and GLE 350 serviced She is a terrific service rep.

Very professional stuff. Thank you!

Everyone at the dealership is very courteous & professional. Vehicle serviced in good time. Knowledgeable, all questions answered.

a couple of inconsistancies. Firstly the service department stated the 30,000 mile service was performed. the last time I had my car into Mercedes the mileage was !8,4xx something. SO I questioned by 30,000 mile service was performed. Answer it was June 2021. SO now the next service is 40,000, I agreed. prior to pick up, received email stating need front tires and alignment. went to pay invoice, invoice stated tires in good condition. so confusing, email versus invoice.

Always excellent service. Prompt attention and knowledgeable staff. Kelvin is always a pleasure to deal with.

My service advisor was very helpful and efficient!

This is my 4th C300 that I purchased from Joe Taylor at MB Delray… Joe is excellent at his job, always making sure that I am totally happy with my new car. Highly recommend !

Very good costumer service, I buy a suv, everything was so easy, very friendly, the sale representative and the financial guy very nice, 100 start for both

My recent visit to Delray Mercedes service department was extremely pleasant, professional, and efficient. Melissa was extremely courteous and helpful. I could not ask for a better experience. Richard

Great service Just moved to FL Service advisor Mike was great

I had a great experience in this place the technician from service was very helpful. Keep the great work😊

Stress free! Everything was perfect. My advisor is the best! J. Vargas

Simple smooth process to purchase my car off lease. Larry Streng, at Mercedes-Benz of Delray Beach, clearly understood my needs to finance the purchase. He was very pleasant, knowledgeable, and assisted me to complete all details efficiently. I will be returning to MB of DB when I am ready to lease a new vehicle.

The Service Adviser that I dealt with was excellent and he kept me informed of what was going on with my auto at all times and he went over and beyond

Service at my dealership is excellent. My service advisor, Shawn Parton, is unbelievable, it?s on the ball, and gets the job done. He?s a great asset to the dealership. Mr. Green, also an asset, is a cracker Jack when it comes to educating customers on automobiles? And sealing the deal.

Excellent service and repair. And less money than another repair shop

My car was there 10 days with the promise of replacing my front windshield. Windshield manufacturer wasn’t answering the phone,during delivery -there was only a certain amount of weight allowed for transport,installer didn’t come to work.Finally on the 8th day of them having my car they arraigned for me to get a rental.At the end of this nightmare, windshield was installed and they lost my keys……

Dave Gold is a delightful young man who made this trade in/purchase seamless and enjoyable

Incredible experience at this dealership thanks to Ben Shatkun. He was no nonsense and straight up. The way it should be! Thanks for your help Ben. Will only buy from Ben on my next cars!

Joe Cardello and his team at MB of Delray went above and beyond in ensuring that I appropriately built my MB GLE350. Understanding my preferences, we started from ground zero and created the perfect SUV for me. From ordering to keeping me updated on progress as the vehicle was built, to delivering my new car, the team at Delray was completely supportive and responsive. The finance team was helpful with payments and explaining additional (optional) protection plans, and Kamryn was great about setting me up in Mercedes Me... they often responded on their days off and always with pleasant and welcoming attitudes. I cannot thank them enough and LOVE, LOVE, LOVE my new GLE350!!! THANK YOU ALL!!!!

Very professional - very expensive!

I have never met a better service representative than Sean...bought my first Mercedes in 85...they don't come better than him for his genuine concern and attention to detail....

My service advisor was Kevin Suarez. He has been my Service Advisor. for a few years. Kevin has always been professional and very pleasant to deal with. He has made every visit as easy as possible. He is helpful and honest with information and able to deal with any concern that is presented. Kevin is an asset to that Mercedes Dealership! I highly recommend Kevin.

Incredible experience at this dealership thanks to Ben Shatkun. He was no nonsense and straight up. The way it should be! Thanks for your help Ben. Will only buy from Ben on my next cars!

Great professional!!

Kamryn was amazing! I received several offers for my car, but Kameyn was honest and replied to my text and questions quickly. I am in Orlando and have a Mercedes Dealership by me but I drove 3hrs to get my Mercedes at Delray. Thank you so much!

Benjamin, the salesman, was great. Very honest, and showed us everything we needed to know about the car. In fact, my son in law is now buying a car from him. Highly recommend.....

When my car was returned it was not clean,according to my bill.

horrible experience, made appointment they said I'm going to have to drop my car off and it will take two and a half hours. called multiple times 6 hours later no answer no return call,arriving at the dealership they had trouble finding my vehicle and also who actually even made the appointment 45 minutes the car shows up nothing done they said sorry will call you back when we receive the parts,,beware stay away from this place

EXCELLENT SERVICE. DROPPED THE CAR OFF EARLY MORNING AND WAS READY BY MID AFTERNOON. VERY PROFESSIONAL! THANK YOU. WILL ALWAYS USE THEM FOR FUTURE SERVICE.

As always my service with Delray Mercedes’ was top notch! I’m so grateful to have Kelvin as my advisor. He is attentive and understands my needs and my limited time frame.

Absolutely the best, Kamryn Dodds went above and beyond.

Johnathan Vargas was easy to work with and solved my problems

Had a nail in my tire so I needed a new one. Melissa took good care of me and found the last tire in stock. And I had transportation home and back to dealership which was convenient. She is one of the good ones!!!

After telling the salesperson on the phone that if they aren’t going to negotiate, I don’t want my time wasted, they had me come up, didn’t negotiate and wasted my time with no apologies. Rude and unprofessional GM who was dismissive. Clearly they don’t care about an individuals time. Horrendous experience

I've been a customer of MB of Delray Beach since they opened their doors. The reason I come back for all my vehicles, their service, the department is great in particular David Rhy. He's my guy. He takes great care of me always has.

good

Service took too long. Car not ready even though I arrived after they said the car was ready. Had an appointment for new tires. When I got there, I spoke with a service manager. The tires I wanted were not in stock so he ordered them. I was to return a couple of days later to have them installed. When I called to make sure the tires were there, I could get no one to return my calls. I tried the main number as well as the managers. I left messages no response. I ended up buying tires elsewhere.

Good service but extremely expensive. Over $200 an hour for labor is way too much for a simple service visit.

very helpful and very kind it is also worth driving far to the location. Delray Beach is the BEST

Kamryn, our sales person was great. We found the car we wanted, test drove it, purchased it, and drove it home. The process was quicker than I had ever experienced. I highly recommend this dealership - ask for Kamryn!

Great experience. Car was 1- fixed and 2- in a timely manner...as promised.

Had a great experience buying my Mercedes SUV. Mark was an excellent salesperson, very knowledgeable and really nice to deal with. No high pressure.

Mercedes-Benz of Delray is a first class dealership. My Salesman Jorge, Sales Manager Madison and Finance person, Kavon were outstanding. I would describe my interaction with them as pleasant, patient, considerate and straight forward. I will return for next vehicle and highly recommend this dealership for a premier car purchasing experience. As always another exceptional experience from Mercedes-Benz of Delray. My Service Advisor, Evon, is very knowledgeable and always guiding me in the right direction. Evon, goes above and beyond to always accommodate my vehicle's service requirements. An invaluable asset to this dealership.

This is the email I sent to Dave Gold, the sales rep at the dealership. Hi Dave - Again, I want to thank you for the most easiest and pleasant time at the dealership. I wasn’t really expecting the level of service provided and that in itself made my decision very easy. As for the car. I love it and very happy about my decision.

This is the email I sent to Dave Gold, the sales rep at the dealership. Hi Dave - Again, I want to thank you for the most easiest and pleasant time at the dealership. I wasn’t really expecting the level of service provided and that in itself made my decision very easy. As for the car. I love it and very happy about my decision.

Jonathan Vargas has been my service advisor since I purchased my car. He is a stand up person: always answered my emails, scheduled my appts. There is a dealership closer to me but I go to Delray because of Jonathan

Great Customer service .Awesome team .Mercedes Benz of Delray or nothing else .My wife and I enjoy our trip to this place for repair or oil change .My awesome advisor Kevin and the entire team treat us like family .Keep up the good work guys

We went in to look. Came out with 2 new cars. Our consultant Mardy was honest, factual, and very easy to work with. Also extremely patient. Russell in finance was also very good at explaining everything we needed to know.

Service Advisors are top shelf. On time, proficient work performed. Professional assistance with a personal touch. Thanks.

excelent

Excellent customer service

I had to leave my vehicle and return to Connecticut due to extended back order on parts. I was very satisfied with how Delray Me/Be handled the car storage and repair, coordinated with me long distance, and kept me informed on my vehicles status.

Convenient drop off and service.

While I realize everyone is busy, I had to walk into the service area and stop someone to ask for rep so I could pick up my car. No greeters in the driveway when I arrived.

Everyone was very helpful and knowledgeable regarding my prepaid service. Excellent job and a big Thank You!

Excellent, professional service. Attention to detail. My service advisor, Evon Dawkins, made sure I was updated on the progress of my service. Made me feel like a valued customer.

Pleasantly surprised, nice people , car wash broken not good

I was pleased with the service provided and will continue to come back

The BEST service I've ever had! Shawn is amazing. The staff there are the best, nice, helpful and always in a good mood. Beyond the best in town!

They always do a great job for us!! Highly recommend them.

The quality of service I receive here is impeccable. My service advisor is on point. Job well done! I have no complaints except they gave me a dirty loaner which I wasn’t happy about.

Great customer service. Excellent representative. Very Professional.

I will never recommand this place to any one bad customer service

In for a routine annual service, but service was beyond what I anticipated. Service manager, Timothy, managed the process in a professional way. Intake took only a few minutes. Estimated service time was on the money. Waiting area was comfortable and work tables were available. Car was serviced in the estimated time-frame and retrieved by the service manager: hands on, communicative, reliable. Based on this and past experience, highly recommend.

My service advisor Evon Dawkins is 5 stars all by himself. He is always pleasant and very efficient, i really appreciate his kindness.

My service advisor Evon Dawkins is 5 stars all by himself. He is always pleasant and very efficient, i really appreciate his kindness.

Everything was great except the price was higher than everywhere else

My service advisor is knowledgeable and very responsive.

I had an overall Excellent experience!From the first phone call,and all the way to end.

I waited for my service job to be completed..comfortable chairs, coffee machine and television were all available. My service took a little over 2 hours, which I knew?done on time.

I called to inquire about an E300 I was looking to buy but the sales guy, his name was Larry, has some major issues. Was rude right when he picked up my call for no reason. After I asked a few questions about the vehicle I was looking at he just hung up on me. Not sure why he is working in sales if he doesn’t like talking to people.

My experience was exactly what I would expect at a Mercedes dealership. Everyone was totally professional and Melissa is the perfect service advisor!

The team at Mercedes Benz of Delray is always so responsive to my car needs. They are poised and professional at all times. They were able to accurately diagnose and repair my vehicle very quickly. I was able to meet their general manager, who is also exceptional and ensured I had the best experience possible

I was at MB of Delray for a recall on the software of my car. The recall went smoothly and was on time. I asked the service advisor to have my car washed and it was not washed. I also asked him to help me figure out how to work parking assistance and he was of marginal help. I will most likely go back there for service as they are conveniently located to where I live.

I liked my overall experience, Kamryn Dodds & Allan are the best at doing business with. Will recommend anyone to purchase their next dream car here?

Terrible service

Eric in Service is very professional and caring . Always extremely helpful and stays in touch !!!!

I'm embarrassed that I even wasted my time contacting their Service Department. This weekend my charity is presenting a Car Show and all proceeds go to High School kids with cancer to insure their College dreams aren't missed. We're giving away a Mercedes engine and suspension tuner and simply asked for some social media coverage, and a nice donation wouldn't hurt. The service manager had no time for me and was very irritated that I was taking up his time. For a local Cancer benefit for kids with radio and print coverage. WOW.

The drop off for the Service was fast and convenient, and all the people working there are friendly and very helpful. Having my car serviced there was a wonderful and very convenient experiance.

We visited this showroom to look for a second 🚗. We were approached by Mark who made the process pain free. He was very informative and patient with us. We ended up buying a car with Mar. We are happy with our purchase.

The first question the AutoNation website asked me was the VIN with provides the exact details of the equipment in the vehicle. I had assumed that the card I owned had leather seats and I check that box, the VIN clearly pointed out that they were MB-Tex (no leather) so AutoNation should not have quoted me a price as leather (rare in c-class 4%). Some bright analyst must have realized that this is a great trap.

Nice staff but they take to long to fix things and cost more than anyone else!! On my last visit there was total confusion with the staff. I came in at 7 AM for my appointment and there were no advisers present. The advisor I was dealing with never showed up or even made a call. Later that day he called me after another advisor took care of me. I told him what the problems were And asked him to call me when the car was done in the next day. I never got a phone call I had to call over there and they told me it was ready. I got there my advisor was taken care of a customer and as he was stepping away I told him I was here to pick up my car and he said two minutes. I waited over 25 minutes and the customer at his desk was fuming because he was waiting also. One of the other advisers I walked over to and he helped me and the gentleman was very nice. I did talk to the manager who called me on my way home and told them not all the problems were solved and I proceeded to tell him about his organization. I said what management is there at 7 AM to make sure everything is good on opening and he said no one. He is going to look into certain things and will talk to the director.Very unhappy with my experience the other day and don’t understand why this Mercedes dealership is going downhill. Hopefully they will improve.

Excellent sales support!. The whole sales process very good and complete.

Michael Luciano was extremely helpful, professional and provided excellent customer service. The whole process of buying a car was quick and painless. We highly recommend Michael and the dealership to anyone who is looking to buy a car.

From the moment I contacted the MB of Delray service department everything was handled In a professional and most expeditious manner. My vehicle was flat bedded in on Tuesday late afternoon and the car was ready for pick up before noon on Wednesday.

The wait can be long sometimes. That being said the quality of the work and service is the best around

Reached out to my service advisor Shawn. He actually picked up his phone, told him I had a flat tire, He checked To see if the tire was in stock. Lucky for me it was, he advised me to come over right away and he would have it installed. It doesn?t get any better dealing With a pro, my service advisor Shawn.??????????

Loved the car, along with the "soft-sell" approach. Very friendly staff. Our sales representative spent a lot of time showing us all the features of the car, and left his cell phone in case we had any questions or problems. Would definitely shop there again.

The "A" service itself was fine. However , trying to make an appointment for that service was a huge problem. Trying by phone always left me "10th in the cue" ...not 4th or 7th...but always 10th. (three times) . I left a message with phone number and NEVER received a call back. This is a bad joke and indicates that my call was decidedly NOT "important to us", as you voice message system says. You're not fooling anyone. Trying to make the appointment via your website also proved disastrous. I have no cell phone listed with you and consequently was not allowed to make the appointment that way. Finally my wife found a way to do it buy texting which saved me a trip to the dealership. Very bad show and extremely frustrating. For the money you charge your service should be impeccable. It ain't !!!!

Overall, I had a great experience. My sales person Larry S. was a pleasure to work with, and I would be happy to use him again for any future transactions.

Great experience buying my new Mercedes Benz from Benjamin Shatkun at MB Delray. He was very helpful in making decisions on what I needed and wanted in my new car. He was respectful and a pleasure to deal with.

This was an outstanding service experience, particularly because of my service manager Michael Wolrath. Michael is extremely knowledgeable, helped me understand every issue we were dealing with, and led me through the process thoroughly and positively every step of the way.

Waited 9 months for new door panel as handle to open door broke. When they were going to replace panel the tech saw that only the clip broke. They replaced the clip and saved me $1500 due to their honesty. I would definitely give service 5+ stars however the wait was excessive so parts get 2 stars.

Mike was so cautious and got me out exactly when he said..did a great job and very pleased

Brought my newly-purchased car in without an appointment as I had a flat tire. Had to wait for the following day as tire was in at another dealership. Our rep, Shawn, took wonderful care of us. The only problem I had was the interior of my car was full of fingerprints all over the white leather interior of my Maybach. I was very upset as chalked this up to workman not being mindful of their dirty arms and hands. The driver’s armrest and steering wheel were filthy. Wanted to complain but husband did not want me to. But, feel the dealership should be aware to make sure whoever is working on a white leather interior has clean arms and hands!

The staff are always so friendly and accommodating. I couldn't be happier with my service advisor. Every experience has been great!

The service people are fantastic but there is a rattling in my car that they cannot fix after separate four visits. I've almost given up on having it fixed, and I just try to ignore it, which isn't easy.

All very good Staff are pleasant ath location is ultra clean

Overall great service! They were quick and efficient in getting yiu in and out . The work was done in a timely manner . Grt my car back washed and clean appreciated thst very much . They accommodate me eith my appointment time.

Everyone at this dealership is professional, courteous and patient. Due to supply line issues and chip shortages, my order was delayed. I was continually updated with the status including manufacture, shipping, port arrival and delivery dates. The salesman and General Manager are experienced and responded promptly to numerous questions. As much as I hate buying cars from dealerships, this purchase was very pleasant. I will be back for my next purchase!!

They were efficient , responsive to my time constraints , got me in and out quickly.

I have to say that my experience there was terrible. I have complained about my back up camera not working properly since 2019. Back then they told me they didn't see any problem. Then Covid 19 hit and I didn't drive for a long time. Recently, I took my car in to have it serviced and complained about the camera again. They finally fixed it but charged me over $400 because it wasn't under warranty any longer. They told me that MB wouldn't cover it and that they were doing me a favor only charging me 1/2.

All good.

I personally had a terrible experience . My car was brought in on Saturday , item was out of stock . Promised on Monday received after 13 calls on my phone finally spoke to someone who said your cost Is 553 and we will deliver because you were treated terrible on Tuesday . It’s now Wednesday after 4 more calls still no car and it’s now Wednesday . I can’t really end this because I still have not heard from anybody about my car . I bought my car paid for every penny they asked for signed a 4,000 contract to take care of my car no loaner available , put in a Lyft car during COVID _19 sent home . The only way to describe my Experience is not to . It’s just so shameful for them . Asked to speak to GM was left waiting on the phone. So finally hung up. I will let you know if I ever received my car in my next review. Not sure anybody Cares At Mercedes Benz of Delray . Like I said I will post when I get my car to tell if I ever will. I am 81 years old And have no way to get my car. Sorry to have to tell the truth but it needed to be told.

Great reception and service. Lobby is comfy for getting work done while waiting. They care about your needs.

The service dept. was very professional and gave me a loaner just like my own car within 10 minutes that I arrived. And my car was finished at the time that Brion said it would be. Everything went very smoothly.

Had a nail puncture in my tire. Tire replacement was completed in several hours. Great service!

I didn't know exactly what encompassed the service I needed to do. I believed that I would be informed about everything that was done on the car and more than that, I believed that they would take care of all the details. To my surprise when I arrived to pick up the car at the end of the day, there was no one who could explain what was done to the car, let alone where it was. After a while they managed to find the car and believe me, they delivered the car to me dirty inside, they cleaned the outside very superficially and I could see that the details I raised earlier in the day were not done. Terrible service. I do not recommend.

Service advisor Tim was knowledgeable, thoughtful and helpful.

Larry was super helpful throughout the car buying process.

It was a good experience. The car did have two small areas of damage/touch up paint on the bumper that we noticed on final inspection that salesperson was not aware of but he would not adjust price at all even though it ?was new?. That?s the only complaint.

Everything went smoothly. My coordinator, Eric Moreno was excellent!

I worked with Hamsa Masri at Mercedes of Delray and she was terrific! From the first day I walked into the dealership until picking up my car four months later, Hamsa was always extremely attentive and very knowledgeable about the different vehicles I was considering. She ultimately helped me settle on the perfect car that checked all of my boxes, sat with me while I selected all of the options, and was patient with me after I changed some of the options a couple weeks later. The car ended up being delivered a month ahead of schedule and I am thrilled with the outcome...I owe it all to Hamsa! I strongly recommend working with her if you are in the market for a new Mercedes.

Great customer attention. Best of any dealer I?ve been involved with.

I am in my mid 90's, my wife not far behind. I needed a tire replacement as the technology for our car does not include a spare; it requires replacement. My wife fell, requiring hip surgery, she can hardly sit, let alone drive; we had just returned to Florida after staying up North because of 'covid', every friend, neighbor,, contact we had was unavailable or didn't drive. It was Friday morning, my tire was flat, After diligent effort, I was able to arrange a tow to the shop, but I needed to have Mercedes do the work and complete while I waited; alternatively I had no vehicle, no ability to go out to shop, go to restaurants or outside activities. Tim Owens of Mercedes of Delray understood the situation, asked me to give him the specific tire replacement required, verified he had them in stock; told me to call the tow truck. When we arrived, the car was immediately sent to the shop, all necessary work done and I was able to leave before 4 PM. THAT ... Is stepping up to the plate, when you need them. Ben Corin Boynton Beach, FL

Excellent , profesional and Freindly staff??????..

I have a service advisor who I really like but she is away for personal reasons so they just assigned me to this other service person who is so extremely inexperienced and so non-interested and absolutely was a non-responsive person. I had to call him 3 or 4 times to get an update on my car. It is almost impossible to get through Mercedes phone system.. just so bad and so inefficient. They need major communication improvement.

Not only was I out faster than expected, but my car felt like a new car. So clean. I assume the repairs will last

I have purchased two cars from this dealership and have had both them only serviced here. Timothy, Shawn, David and the whole service team are always lovely and fair. Even when they are busy they show they care. I was having a pretty rough day (not anything to do with my car last being serviced) and Tim took the time to ask me if I was ok, as responsive and fair.

I had a great experience at Mercedes-Benz of Delray. They had great customer service. They offered my wife and I water as soon as we walked. They were patient with us when we were deciding on whether to purchase a car. When my wife and I decided to actually get the car, they helped us by speeding up the process to leave the dealership driving in our new car.

Shawn Parton was totally amazing with every detail from start to finish couldn't ask for better service!

Shawn was helpful and gave me a 150 discount. I still thought it was quite expensive for what it was 1100 dollars for the 40,000 mile.

Great experience. Larry was able to find me the car I was looking for and the whole process was quick and easy!

excellent service, very concerned about customers and most importantly a wonderful service to the vehicle, meets 100% with expectations

From the first moment we entered the dealership, I knew immediately that I was going to buy my car there. The attention of everyone who works there, but especially that of Carlos, was what determined the purchase. The most honest and warm person that could have touched us!! It was a spectacular shopping experience from start to finish. Without a doubt, I will never buy another vehicle again if it is not in the Mercedes Benz of Delray!

We brought our car in for service, detailed what was wrong and none of them were fixed. When we picked up the car the traction control lights were on as well as other warning lights. We immediately took it back and they are working on it again. We'll see what happens next. Our hopes are high as we have had great results there before.

My recent service experience with Mercedes-Benz of Delray was awesome! I was nervous at first considering it was a Friday afternoon, but Michael Vollrath reassured me everything would be done in a timely manner. He went over my coverages and advised me what would be serviced on my car. I was provided with transportation to and from my home. When the service was completed and I got my car back, I was highly satisfied. Thanks for making my experience smooth and untroubled.

The a/c of my C300 wasn’t making cold air. They charged me US$ 300 for an “a/c inspection” that results in “unable to see any leak. Need to recharge the gas and check again”. Then I take my car to a garage specialized in MB and they told me “the a/c compressor burnt out and that is very common in this cars” without charging me for that diagnosis. I spent US$ 1.200 to replace the compressor and now it’s working well. I really don’t understand why Mercedes Benz Of Delray take my US$300 for such a poor diagnosis. I complained about that and the answer was “that is the rule and there is nothing I can do. We need to charge for the service”. I do not recommend the Mercedes Benz of Delray maintenance service. Go to any specialized garage and receive a much more fair price for a better service.

We love the customer service at Mercedes Delray! Jon Vargas is an exceptional service contact and he always makes sure we leave delighted! If we buy another Mercedes, it will 100% be due to working with Jon through the years. Efficient, courteous, and communicative. Thank you sir!

I cannot say enough how fantastic Mercedes of Delray is. Dave who was my salesman was and is so much more then that. He helped me with the pricing, he helped me and walked me through my car insurance to assure I did not get stuck in the showroom for hours. His honesty cannot even compare to other sales people I have dealt with in the past when buying a car. I will forever get my cars from Mercedes of Delray

Great dealership. Fast, easy, great process. Thank you Dave!

Great experience with service with Tim. Very good follow up and general knowledge. Very personable.

Great Dealer!!! Charles Ortega is the best!!!

The entire experience was great! Ask for Michael Luciano!!

A positive experience. I’d definitely go back for service.

I came in to get a replacement Key Fob for my 2000 clk. I asked a service advisor if she could help me and said absolutely, and looked up my car and said we can order you one and it will be here in a couple days. Very efficient, and quick.Very satisfied customer.

Great service, the buying process was very easy. I will recommend. Will be returning.

Kevin was great to work with . He communicated well even when things went sideways . I dropped my Camper Sprinter Van off on a Tuesday for a 1 to 2 day job replacing tires. I had plans for a trip with the van scheduled to leave on Wednesday .I had to cancel the trip . The van was not ready. Well fast forward to the following Tuesday and the van was ready . Kevin did his best to keep me up to date and did adjust the final bill for my inconvenience. I understand Business today with help and product shortages . I think Kevin handled it well .

Great customer's service, great staff, they go above and beyond to help you. Daniel is the best sales guy ever.

I've always had a good experience with Mercedes of Delray. Timothy Owens was the rep who worked with me. He was more than helpful with me.

The overall experience at the Mercedes del ray could have not been better My salesman Bryan was incredible

Our Car needed 100,000 mile check up and Tim in service was amazing. He arranged an Uber ride home and then to pick us up to get our car. Friendly, helpful and did a great job. Thank you!

We had 5 Sprinter Vans that needed recalls done, Kevin has been easy to work with to make it happen quickly without a bunch of fuse.

Mercedes of Delray was clean, neat and friendly. My service advisor Tim Owens was better than great, he found warranty work that needed doing and help me map a service plan for my car going forward.

This dealership quickly responded to my request for information about a vehicle on their lot which was very appreciated. We worked with Ron Miller who was professional and informative without being aggressive. Ended up purchasing the vehicle and the process was fairly smooth. Everyone we encountered was friendly and helpful.

I’m very pleased with Mercedes Benz of Delray for their level of professionalism, attentive customer service qualities and maintaining customer care and satisfaction throughout! Specially, top service advisors whom I totally appreciate for making every visit an easy and pleasurable experience.

Very nice and helpful. They took me right away the following day I ask for schedule

It was great having Kevin walk me through my first Sprinter service. He was very helpful explaining everything and set my expectations accordingly. Such a great guy.

My sales person, Hamsa Masri is extremely friendly and very knowledgeable. Hamsa is very efficient. She answered all of our questions completely. Hamsa made the sale very easy. She explained all of the technology in the car and how to use and adjust everything. You need more sales people like her!

Fast and efficient. 2009 recall for sunroof. It was handled professionally fast and perfect.

I would always dread when it was time to get a new car because I had such bad experiences with car salesmen. But I was pleasantly surprised this time. Everything went smoothly. The car was delivered on time and was exactly what I had ordered. There were no last minute problems with my trade-in and the two sales people I dealt with were pleasant to deal with. There is nothing else to be said.

My Advisor Michael is the greatest! He went above and beyond for me recently and truly appreciate all the help. I wish I can give him 10 stars because he really does deserve it. I've had issues with a different Mercedes dealership, but since I've came to Delray its been great!

My sales person, Hamsa Masri is extremely friendly and very knowledgeable. Hamsa is very efficient. She answered all of our questions completely. Hamsa made the sale very easy. She explained all of the technology in the car and how to use and adjust everything. You need more sales people like her!

I’ve been working with the same advisor for years now, two vehicles, David Rhy. He always proves excellent support and services. I’d recommend him as your advisor!

Bryan in sprinter sales handled my purchase just perfect.

Mercedes is not cheap. Well worth the price for good HONEST appraisals done in a professional manner with good alternatives. Staff is cosmopolitan and helpful. They have no intention of padding the bill. Courtesy is their byword. My car is twelve years old and is in excellent condition inside and out thanks to this dealership

Have been calling for days to find out if my car is ready. Phone system is down and Service cannot be reached. I don't have a second car so no transportation to go to the dealership to check on my car. Without a phone system they may as well send staff home. Can't even reach the operator. Not a proper way to run a business.

Melissa our service manager was curteous and efficient-service is always excellent at the Delray Dealership. Car drives like a dream!

This was the absolute best automobile experience I have ever had. Our salesperson, Kamryn, was special. She answered all questions honestly……and figured out how to give us a deal we were happy with very quickly. Picked up our new car the very next day and everything went smoothly. I would definitely recommend Mercedes Benz of Delray!

Bryan in the sprinter sales department handled my sale just perfect. He delivered everything he said he would. I look forward to purchasing again from him 😀

Kamryn, Darren and Alan made my transaction a true pleasure from start to finish!! highly recommend!!

Great service & on time Service agent was great ??,

Excellent and easy, ask for Steve Stebbins this was for the sale of the car!!! I have changed my review, the sales process went well, update, after 5000 miles the transmission on my Mercedes failed and had to be replaced. Apparently, NOT the first car of this model that that has happened to according to the dealer. After a month I have the car back. Unfortunately the dealer and MBUSA would not provide a loaner or pay for a rental so I am now out over $750 in rental fees. I have spoken with the service manager who referred me to MBUSA where I dealt with a person named "Romey" who did not return calls , actually lied repeatedly and was of no help whatsoever. No more MB for me.

I took my S63 in Thursday morning with 3 issues , I told service advisor David Rhy I needed it back ASAP he was doubtful of getting it back same day but managed to round up the parts and have it back to me at 5pm . Highly recommend.

I had my car in service, David Rhy made for a very pleasant experience, thank you

Wonderful service advisor - very helpful and supportive and resolved problem immediately! Eric ! Do not go to Mercedes West Palm Palm Beach . rude, do not follow up at all , keep you waiting for service appointments , then tell you they do not have parts ! not friendly - do not return calls

Service person was professional, courteous, and thorough! Resolved the problem at a reasonable price.

It was a very professional and easy process

Evon in the Service Department is really great. Always follows up and makes sure everything is done. Also, Mike Minnocchio in sales is excellent!!! Very fair and knowledgeable.

Now I understand why so many of my friends choose to own and drive a Mercedes-Benz. Courteous, Knowledge, and Kind! I would and have recommended Delray M-B.....and I bought the car from a Porsche Dealer.

Service at Delray Mercedes is fantastic. I usu. have a loaner but waited this time... Shaun my Service rep. is amazing. He always goes over and above to make sure we are serviced and happy, I would absolutely recommend this dealership.

Tim my advisor was great….

Tim our service advisor made sure our scheduled repairs were on-time and on-budget. Unlike the other dealerships I called - Mercedes of Del Ray was the only honest dealership not using Covid as an excuse to increase the scheduled repair price. I was quoted almost double the price from the other surrounding Mercedes? Dealers.

I scheduled my 2013 Winnebago View (Sprinter chassis) in after engine and DEF lights came on. I drove an extra 20 miles to this facility upon a member recommendation from the View/Navion group I belong to on Facebook. I was not disappointed. The problem was due to a recall issue. They not only did the recall work on that issue, but identified yet another recall issue and proactively completed the work on that as well. Both items were very expensive recall repairs and they appear to have been done correctly, as my vehicle is running great. I also had them change the oil. The only improvement area I have is that I would have appreciated an update on the progress on the repairs and a call when they were completed. To be fair, I DID inform them that I was not in a rush to have the vehicle back but it would have been nice to have a check-in and ready for pick-up reminder. MB of Delray will be my repair shop from now on!

Very disappointed with Mercedes-Benz Delray service department. During a complete tire replacement they scratched and gouged four aluminum wheel rims but were only willing to take responsibility for two wheei rims. Very surprised as I expected a higher level of service competency and manager responsiveness. Nice people but incompetent. As requested I contacted the GM and received no response apparently he is not interested.

Got the oil changed, scheduler said tomorrow on phone but made appointment for the next day. Dealership accommodated us easily.

My Service Advisor Kevin Suarez was professional and extremely helpful with the issue I had with my car. I was given a loaner and was updated consistently. Very pleased with my service

I scheduled my 2013 Winnebago View (Sprinter chassis) in after engine and DEF lights came on. I drove an extra 20 miles to this facility upon a member recommendation from the View/Navion group I belong to on Facebook. I was not disappointed. The problem was due to a recall issue. They not only did the recall work on that issue, but identified yet another recall issue and proactively completed the work on that as well. Both items were very expensive recall repairs and they appear to have been done correctly, as my vehicle is running great. I also had them change the oil. The only improvement area I have is that I would have appreciated an update on the progress on the repairs and a call when they were completed. To be fair, I DID inform them that I was not in a rush to have the vehicle back but it would have been nice to have a check-in and ready for pick-up reminder. MB of Delray will be my repair shop from now on!

I didn't have an appointment and took me in and replaced 2 tires in under 2 hrs, as Kelvan my customer service rep said it would be

Excellent customer service and maintenance repair

Kelvin Martinez does a great job for me at EVERY Service visit. He knows the product and most importantly, he knows how to value a Customer relationship.

Superb salesman, extremely accommodating service advisor Evon Dawkins, first class dealership from test drive to document signing and now four years on, all my service and warranty needs were met professionally with no after issues. If they treat all customers the way I have been treated, why would you go anywhere else? Try Mercedes-Benz of Delray....I don?t think you?ll be disappointed.

The Service Department at MB of Delray is very professional, efficient and representative of what good customer service means.

My credit card fell/slid into the counsel rolling top. They fit me into their schedule and fixed it in one hour. I brag about the service they offer and cannot imagine another brand treating their customers so well!

We came in recently for a small repair on our EQS. Michael was our service advisor and he was excellent. Very happy with this dealership.

My experience was quick and thorough. The Lyft service so that I didn?t have to wait there was perfect and easy.

From start to finish, best experience with purchasing. Thank you so much!

Kamryn was my sales person. Very personable and. completed every task I asked for Good people

Melisa is the best. I'll bring my ML for service in a month

Evon Dawkins at Mercedes of Delray always delivers first class service, responsiveness and personal attention. A true professional

Mercedes Benz of Delray provided top notch service. They made it very easy and convenient for me to do business with them. In my opinion, they get 5 stars!

my experience was very good and was very efficient service

Ben Shatkun was a pleasure to work with. He answered every question we had , was very patient and accommodating. Would definitely recommend him to friends.

Great experience

The people from your dealership were very professional and finished the service in the time they said they would. Thank you.

My service advisor is Evon Dawkins he is amazing. Knowledge, helpful courteous and attentive.

The people and their commitment to the highest level of customer service are apparent. Shawn Parton is a perfect example of an exceptional employee.

I went to Delray Merceds Benz to get my 2 year service. This dealership is the best by far. Very efficient, professional, and courteous. When my lease is up I will not purchase from any other dealer I give . 10 stars if I could

good costumer service and good service

Service manager and tech exceeded expectations Everyone was very professional and took care of me and the repairs are good they fixed all the recalls & hooked it up with a loaner which was fantastic because I need a vehicle to drive to and from work

Shawn, does a great job of making it as easy as possible. Great job

Always delightful to work with. I showed up 2 hours earlier than expected and they got me a loaner and asked a Couple of questions and I was on my way in 10 minutes. Same on return.

My service in Delray Mercedez was exceptional and my advisor Kevin always delivers good customers care to my wife and I ..Mercedez Benz in Delray or nothing

Kamryn is wonderful to work with! She is knowlegeable, helpful, and treats us like we are her priority! I highly recommend working with Kamryn!

Shawn ,💪🏽💪🏽 My service advisor took care of me right away. Got a flat tire the night before and he made a priority to get my car in the next morning with a replacement tire.His professionalism was superb.

The service manager who helped me was very thorough with my electrical issues.

I had a gate great experience with Evan I would recommend him to anyone I drive an additional 30 minutes to this dealership just because of the service.

My first visit to Mercedes of Delray for my first service on my C300. Everyone was very courteous and helpful. I waited for the car and was told it would take an hour to hour and a half. I waited for two and a half hours. I purchased the car in Massachusetts at Springfield Mercedes, they offer pick up and delivery for no cost. I have a home in West Palm Beach but any dealers close by were booked for a month before I could come. Delray was a half hour and I was able to book within a week. When in the area I would definitely use Delray Mercedes again.

Love this dealership and employees. I live in West palm beach and skip 2 other Mercedes Benz dealership to go to Delray. My service advisor is Evan I'm always treated great. I will always drive the extra miles because Evan and everyone here goes the extra miles for me the best service you can ask for..

Melissa, my service representative did an excellent job.

Erik the service Manager was very attentive to all of my needs.

Very professional dealership,and knowledgeable service advisors

I was able to get an emergency appt within hours. My service provider is a true professional!

Everyone at that dealership was great Sean was amazing and knew exactly what to do and he knows his stuff

Eric is my service advisor and he did an excellent job taking care of my car!

Always good.

The service was smooth and great. The staff were very helpful and patience. I will definitely come back here in the future for services and maintenance!

Melissa Stacy - Always cared about my concerns and made sure they were addressed.

Had a great experience! David in service went above and beyond in my sunroof repairs! Thank you 😊

These last few experiences with this car, the CLS 450, and the various MB dealerships have been the worst of my entire life. To the extent that I am not sure I will continue to lease this car, or others with MB. Started on my trip down to Florida last month. Hit a large pothole in S Carolina. destroyed the tire. Could barely work my way off the highway. Had to stay overnight in a motel. No dealers open. No tires available (or help) anywhere. Run flat barely working and no spare in trunk to rely on. Why? Finally reached Merecedes Roadside. Got tow from Waltersville (?) SC to Savanna (100 miles). Dealer closed. Problems finding lockbox. No tires to fit CLS available when dealer opened in morning. Finally, got a tire to fit. Other problems. Drove from Georga to Palm Beach, however. Two weeks later, blow out. While in shop all tires replaced at cost of $2000. All tires replaced. Then break in rim a few days later. Still waiting for rim to come in 4 days later. Many calls. Tire on way I am told. Current tire is losing air, a little each day so I have to continuously pump air into tire with bad rim day by day so I can remain movable. Oh, and in many attempts in Palm beach there are no loners available, not one. There is much more to the story. I consider this to be an untenable situation and one not expected from a major dealer like MB. No spare in CLS. Run flat tire failure. No loners available for stranded customers, parts not available ... what else could possibly happen, and do I want to take a change on this happening again. Not likely!.

You should clone Shawn worked out perfect

Great service , nice people at the service department

Everything great except valets could be more attentive

the loaner car was not the cleanest I had to go home and wipe down the in side the first time I exprenced

Kevin is the best advisor. He cares.

They made buying my car at lease end very easy and met all my needs.

Great costumer service the repair and warranty is great

I took my car in for service. My service advisors Kevin and, Eric were great! The whole experience has been terriffic there. Starting with the best salesman. Mike Manocchio. If you are looking for a Mercedes Benz go in and ask for Mike.

Great service on everything

Great experience. Necessary repairs fully explained and work done timely.

Great service - worked with Eric Moreno. Handled everything.

Wonderful sales person. The car is the best driving, most luxurious automobile that I have ever driven. It is the equivalent of sitting in my living room and driving it around .

Melissa Stacy was great to work with. She is very professional and conscientious!

Good service and they really deliver on time your car to be picked.Good explanation about what is going to be done and parts that need to be replaced or fixed.Jonathan Vargas has been there for a while and I always try to schedule the appointment with him .

Great service very professional staff. They kept me posted on the service that I was getting. First time at this service center very satisfied.

Yesterday I purchased a Mercedes 2022 GLE SUV at Mercedes of in Delray, our third Mercedes. It was a very positive experience, as it is not always easy buying a car as a single woman. My salesman, Fredrick York was honest, helpful, kind and professional. The car I went to look at was already sold, but he found me the exact car I wanted that was arriving this week. It arrived just as he promised, and he took time teaching me how to use it before I drove home to Boca in my new car. It is computerized and has great equipment, but I needed a patient teacher and Fredrick was! Kavon Moradi was my Customer Service Manager that did my paperwork. He also was very polite, kind and not pushy, as so many are trying to sell you products and added services. I choose only the extra services I needed, and he was gracious about that. I love my new car and am thrilled Mr. York was able to locate me just what I wanted to replace my last Mercedes. One more name I would like to thank and that is David Rhy, the Assistant Service Manager. He is repairing now my old Mercedes so I can give it to a friend. David is so prompt at calling with updates and very kind and honest, also. This has been a wonderful car purchasing experience for me. I recommend Fredrick York if you are looking to buy a Mercedes and ask for Kevin Moradi to be your Financial Service Manager to do your paperwork and closing on the car. Both were gentlemen and honest. That is a high compliment in today's car buying environment, when new cars are difficult to find. Mercedes-Benz of Delray does have new cars now and more coming in daily. My friend also bought a 450 GLE this week here and loves her new car. This was my second Mercedes from this dealership. Have been very pleased with both cars and service here in Delray.

I had a very bad experience in Mercedes Benz of Ft. Lauderdale and left the dealer very upset (Refer to my Google review posted for The Dealer to know what they did to me). Then I noticed that Mercedes Benz of Delray had just posted a 2016 E400 and went to see it. Michael Manocchio showed me the car and I loved it. He worked with me and was very patient and clear about everything ( I used to be a Mercedes Benz Technician, so I do know the product). He worked with Russell Rienzi with the Finance Dept. to make the process as smooth as possible. The same day they ran my credit we sealed the deal. Next day I went to pick the car up and Michael made sure that is was clean and ready to go. A very refreshing and welcomed experience after my extreme disapointment in Ft. Lauderdale. I would gladly recommend this dealer and the people who worked with me.

It was the worst service experience: 1. My appointment was lost, nobody expected me, because I scheduled service with Mercedes representative, not with Delray dealership. I was sitting in waiting room 40+ min and nobody took care about my car, until I found assistance by myself. 2. I scheduled service in advance- about 4 weeks, to get loaner car, and representative reserved car for me. But finally, they didn’t give it to me. General manager told that they give cars only for “special” customers and I cannot count on loaner car. 3. They gave my the cheapest option of the Lyft. It is not what I’m expecting buying luxury car. 4. Lyft requires mask, but I didn’t expect that dealership cancelled my loaner car and I didn’t take my mask from my car, and they didn’t give any chance to take mask from my car. When I asked representative about mask they just told that I can ignore Lyft mask policy. They simply don’t care about my health and life. I talked to general manager, he knows everything and told me that he is not able to help me.

Worst service dept in the entire country. Incompetent workers and not reliable. They say your car will be ready by a certain time and have not even started on it. I had to pick up my car because it was delayed delayed delayed. When I picked it up nobody even looked at the car.

Had a bad experience at Mercedes of Delray. Some would say bait and switch tactics. Saw a pre-owned vehicle that I was interested in and received a text message and email that the vehicle was there. I drive 45 minutes to the location and was told that they could not sell me the vehicle because someone was driving from Orlando to look at it. After receiving text, emails and phone calls telling me the vehicle was available. Called and left a message with the GM no response

I had a very negative experience with the Service Dept. I called and made a service appt; I received a text message confirming the appt. When I showed up as scheduled, I was told they did not have a record of my appt. I tried to see the person who sent the text - "Christian", and learned that when you call the dealership, you actually are talking to a "call center". I was getting nowhere with the local staff, so my wife tried to call a "manager" on site. The receptionist did not provide her name when she answered phone she was asked to give her name -- Geneva. My wife explained that we needed to speak to a manager, any manager...the call went to a number that rang several times, then voice mail. My wife called back to speak with Geneva again, and phone rang and rang. This happened at least 8 times because my wife kept calling back. I have to assume Geneva recognized the number and refused to answer. At the dealership, I asked to speak with a manager, and after a long wait "Bob Baldwin" approached me. I was on the phone with my wife, so I asked him to speak with her as she had the details on when the appt was made, and the number of times she tried to reach Geneva. My wife asked Bob to "make this right" as we had a scheduled appt and had the text message to prove it. Bob told my wife he was trying to help, and would "see what he could do". Unfortunately, instead of honoring my appt, he offered to have us come back in the afternoon - not possible because I had other appts. I will not give Mercedes of Delray Beach my future business!

Had a flood in the car which was causing electrical problems. Shipped car from ny to Florida brought the car in Monday even though appointment was that Friday. Glen Castile my service rep was outstanding. By Wednesday they diagnosed problem Got the car back a week later. Highly recommend DelrAy beach mb for purchasing car and service! 👏🏻👏🏻👏🏻👏🏻👏🏻

Great customer service on time & goes the extra step to make sure everything is done like you want it!

Great service advisors especially David. Great service and my salesman Ben is great.

David is an amazing advisor😀

great Professional Service and Customer support

Our service representative, Kevin Suarez , at Mercedes-Benz Delray has been helpful in every way every time we have called him with either an issue or for an appt. Excellent representation of your business

Remotely acquiring vehicle. I saw the vehicle I wanted at this location and made info request online. Kamryn Dodds immediately reached out to me, just happened the car I was looking for was unavailable but another had just been delivered that same moment. She worked with efficiently through financing, documentation and Transportation since I was out state buyer. She made the entire process seamless and enriching.

Fantastic facility. Great staff. Quality work. I am fortunate that this dealership is nearby. I recommend for your service needs without hesitation.

Very professional experience, Larry & Daniel were great, along with the finance department. Even after the sell, I got follow up calls to answer remaining questions, feedback.

The service department sucks. They were not receptive and not helpful at all. This is my second experience at the service department in Delray Beach Florida and both times I was treated poorly. I have had at least 8 Mercedes over my life but this is the last one. I would go out of my way to tell people how poorly I was treated and not to buy there

Amazing experience. No hidden fees and mg car was exactly what they promised. Highly recommend. Thanks, Oliver and the entire dealership for a pleasant experience when buying my car.

Jonathan Vargas was suppose to be my representative Assistant Service Manager, I’m not sure what the Assistant Service Manager job description is however, I was there June 23rd, paid over $700. for the fob I lost, still waiting for a call that my keys are in, wondering if this is part of your Assistance Service Manager job description? I requested to have my seatbelt for passenger seat replaced since my dog chewed on it. I still haven’t heard about the cost as I was told I would receive a proposal, haven’t received it either. I scheduled an appointment to have a loner car but no cars were available when I arrived, I wouldn’t have scheduled had I known. Last but not least as I was told my car was ready, it would be brought right around, 12 minutes later they show up normally I wouldn’t mind however I had recently had my hip replaced & was on a cane, the worst customer experience to date that I have ever experienced. Audi, BMW, Ford, Lincoln & Infinity are the dealerships that we have dealt with for the past 20 years, never had we had 1 of these experiences never mind several just during my very first service appointment for an oil change, you missed out on so many levels. Oh my husband called Bryan Oulton, he was our sales representative as we were looking to replace our Navigator, he never returned his call, thank god, I’m actually happy about that now, can’t imagine having 2 vehicles through your dealership, we dodged that bullet. We ended up buying another Navigator.

so just recently picked my car up from mercedes and had items stolen out of my vehicle. Its unfortunately to know you cant leave anything in your own car because someone less fortunate will take it for them selves. also spoke to management and all they did was write my name down and tell me they will speak to everyone that worked on my car instead of trying to find a way to reimburse me for item missing .

Friendly people good service

Very professional and customer service oriented.

took over one month to figure out what was wrong with my C-300. now there trying to stick a $9000 plus bill to geico for them to pay. so guess who loses... ME come on Auto Nation you can do better than this

Knowledgeable Advisors. Easy check in.

I definitely recommend Mercedes-Benz of Delray! Great cars, and great after sales service.

Glenn CASTILLO NEEDS TO BE RECOMENDED FOR A 5 star rating He is efficient and kind and professional and did magic to satisfy my car services He had my car serviced in a timely fashion and made sure everything was perfect The dealership is immaculate and customer service is the best See GLENN CASTILLO FOR ALL MERCEDES SERVICE IN DELRAY HE SHOULD BE YOUR SERVICE GUY. HE DESERVES A RAISE AND A PROMOTION AND AN EXPENSE PAID VACATION

This dealership has been great! I would absolutely buy another car from them.

By far the best car buying experience. Talking about hassle-free, it was truly a hassle-free experience. Kamryn Dodds is very professional and very respectful of my time. She had everything ready for me when I got there as far as the paper work is concerned. She is passionate about her work, you can tell how much she loves Mercedes just by the way she talks about all the cool features of the vehicle and what sets them apart from the other cars. The transition from Kamryn to Allan O. was very smooth. Allan and Kamryn are very easy to talk to and are very professional. I never felt any pressure the entire time I was there. I must say, I was one satisfied customer when I left the dealership, my expectations were not only met, but exceeded! Very happy with my GLA250 but most of all very happy to have met two wonderful people. #secondtonone #exceptionalservice #worldclassquality #customerserviceatitsbest

Excellence for service. Kevin is great.

Very disorganized phone system doesn’t work told things that weren’t true. Service advisor Nathan was very nice and tried

My service was good as well as Evon (Service Rep)

Worst experience that I ever had at Mercedes Benz Delray Beach . Master Certified Salesman Benjamin Shatkun was very rude. In a way that you wouldn't even see in the Middle Ages, he disrespectfully threw the sales papers on the table. He did not listen to us, did not look at our faces, did not give the necessary information. We felt so humiliated in a place where we went to experience the excitement of buying a new car. A salesperson with such behaviors does not suit the Mercedes brand. This person should be taught the most basic human rights before selling cars.

Worst experience that I ever had at Mercedes Benz Delray Beach . Master Certified Salesman Benjamin Shatkun was very rude. In a way that you wouldn't even see in the Middle Ages, he disrespectfully threw the sales papers on the table. He did not listen to us, did not look at our faces, did not give the necessary information. We felt so humiliated in a place where we went to experience the excitement of buying a new car. A salesperson with such behaviors does not suit the Mercedes brand. This person should be taught the most basic human rights before selling cars.

Delray M-B provided me with the perfect service experience. Appointment time was honored and they were ready for me. Even provided a courtesy Lyft ride back to my residence. My service adviser called when my SUV was ready. It was washed and vacuumed and steps away when I arrived. All the service work was performed; no surprises. As I am a very experienced “car guy” - started selling Mustangs in 1964 - and later became an advisor to the industry - I know what the ideal service experience looks like. Delray Mercedes Benz provided it.

Again, your service department left me with no other option but take my business somewhere else. It kept my working van for two days just to let me know at last minute that they didn't fix the problem. Last time, was a bad advice that caused me to change the whole front suspension. I'm done. We are purchasing a new van at another dealer and taking our service with it.

My basic service/ oil change took 3.5hrs when told it would be done in 2hrs and my Advisor was horrible. Horrible attitude, rushed through giving me information and all questions annoyed him. Oh, and I didn’t even get my car washed because it would’ve taken another hour. I had a very bad first experience.

Replace auxiliary battery under warranty

2 cars serviced in 2 days. Impossible task to call into anyone in the dealership. Transferred back and forth constantly. People a e great, phone system is disgraceful. Sales person was great and I have used him since the dealership opened. Only call on his cell.

Excellent customer service and very happy with my car.

Everybody was polite and helpful and my experience with Mercedes of Delray Beach was exemplary. My faith has been restored due to Mr. Baldwins assistance and wonderful customer service approach. Nathan was my service advisor and he was very helpful and accommodating.

After a few problems initially, Mercedes went over and above to make things right and I am not happy with the service I am receiving

Excellent service! Benjamin Shatkun was my sales person. He did a wonderful job from start to finish. Also, Russell Rienzi took great care of me for the financing process. This dealership is transparent. You know you are in great hands the minute you walk in the door. I highly recommend Benjamin Shatkun if you are looking for a car.

This place is a joke. Tells you(even with an email) that your car is reserved and sends you through fiancé and even assures you it’s a done deal and takes a deposit and if a local comes in(cleaner deal) makes up a BS excuse on how it got sold out from underneath you. If your an out of town buyer I strongly advise to for sure not buy from Ron Miller and MB of Delray

The service, they are right on point. They wait time was exactly what the told me. Staffs are very nice and friendly, coffee was good and the lounge is very comfortable.

My service agent is the best. Evon is courteous, professional, & most helpful!

I find to have professional service team. They are very catering also.

Glen was great and accomplished more than I thought was needed

My dealer was Glen Castillo. He was very outgoing the first day with another man named Mike. They told me they would give me a call later on that day to break down the possible purchases I may need for my vehicle. The first day, 5/27/2021, I came to the dealership for my 8am scheduled appointment. I didn?t hear back from Glen until 3:40pm. He gave me the breakdown of how much the repairs would cost and then told me to call back when I have reached an agreement with my family. I called back twice and did not receive a response, except for his reply about sending an email of the parts and repairs needed. The next day I called Glen and did not receive an answer. I then texted him and asked him to call me. Again, no reply. I went to the dealership and had to wait an hour just for his services before addressing him about his negligence. He brushed me off to the side by saying he had other appointments. I informed him that it was unfair that he ignored me and he td me that he can?t deal with me because he had other appointments. I then sat in his chair and waited for his assistance. He brought another client out and spoke to him about his vehicle. I wasn?t really listening in until he offered his client a FREE examination of his vehicle to check for other damages that may have occurred. It caught my attention because Glen and Mike said I would have to pay a fee. It took me getting my father on the phone to actually get assistance from Glen. He decided to wave the so called fee for getting my car examined once my father brought it to his attention that there was no written confirmation of the fee payment processing. I am very unsatisfied with the way I was treated here. As an owner of one of three Mercedes Benz vehicles in a household, I would expect betterment treatment.

Very efficient and personable. Great service!

Do not take your car to this service department. It will disappear into a black hole. No calls, no answers, no time-line on service. You're on your own. Reservations are meaningless. I've gotten better response from a corner gas station.

Awful !! Brought car in for service. Never got fixed

Alexandra Ayres was my sales rep, she made me feel welcomed and at ease with her lovely personality. She worked with me with excellent knowledge of the brand and was patient with me and my dozens of questions. I left the dealership with every question answered and no loose ends to tidy up later. I have already brought a friend in to work with Alexandra. Everyone else I worked with there did their job seamlessly and with pride.

Evon, my service advisor, was quick, professional and goes above and beyond for a smooth service. As a professional and mom myself, it is highly appreciated.

Appreciate the service department. Always on time. Lots of credit to David Ry for working with us . My husband and I send many people to Mercedes-Benz Delray because of the great service!! Thank you

Johnathon was a true professional, great communication is the key

Customer service excellent but quality of repair could be better, I had to bring the car twice to the dealer and each time, they deliver the car with a very low tire pressure on one side.not a big deal but annoying.

Fast service Air up my tires good to go.Nice staff

I recently took my older model SL 550 in for service. Dealing with David Rhy has been a pleasure. I appreciate his honesty, and integrity. My experience with Mercedes has been wonderful for the past several years. Their staff goes above and beyond to please their customers. Thank you, Dawn Bruner

I would not recommend Mercedes Benz of Delray. I've had my car for almost 3 years now and serviced by MB Delray until now. I even purchased an addl warranty for my wheels and tire, maintenance and extended mechanical warranty. The service dept is not up to par with the service of excellence. Now that I am out of the bumper to bumper maintenance warranty it seems that the dealer fails on every aspect. I left my MB for service with SA David for repairs on slightly bent rims. Unfortunately, David got sick, which I had not known until my car was at the dealer for a month. I called and left messages even to the service manager requesting on what happened to the car. It was unprofessional for no one to contact me and also chasing the down dealership. I finally got a hold of someone (Kevin) who explained to me the service manager would call asap which never occurred. I know we are under different times, but there needs to be a backup plan in place. When I arrived at the dealership my car was still not ready and no one had a clue. Glen who I did not know handed me a bill of twice the amount i was quoted. He said he knew nothing about my car. I saw a business card with his name and title assistant manager. I mentioned him about his title and explained to me that ALL SA's are assistant managers. I left so unhappy that it took me a while to write this review. My MB still shakes as if it was not fixed correctly, but I refuse to take it back. Please reconsider on buying or servicing your vehicle at this dealership. Complete waste of time and I will be looking on maintaining my MB somewhere else. I will be purchasing another MB in the near future, but not from here.

Very good service Everything was done on time as promised

I posted my initial rating and a few remarks related to the buying experience. The dealer responded by asking me to call the General Manager which I did (Cliff Brusch). (THEIR RESPONSE : Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon.) I did call back and asked for the G.M. but had to leave a message. NO One ever bothered to call back. Perhaps another case of "lip service" by responding but not following through. Al Schoester Vero Beach, FL

Professional experience and efficient service

I had a gate great experience with Evan I would recommend him to anyone I drive an additional 30 minutes to this dealership just because of the service

Darren Lazar and Joe Seplow were awesome. East purchase and a pleasure to deal with. Highly recommend.

Great service Very happy with all the staff very accommodating

Excellent the service was fast and well done. Great attitude.

While it wasn't the biggest this was by far the easiest vehicle purchase I have ever made. Big shot out to my guy Joe Seplow for being such a helpful sales rep!

Jonathan Vargas is my service manager and is always very professional

My car caught fire---The asst. mgr, or my tech Nate was awful...wouldn't allow me to go see my car nor take my belongs out until I saw a manager and complained. 5 weeks later, Mercedes still won't tell me what ELECTRICAL issue caused this problem that could have taken my life

Great people to deal with. One of the best experiences I have ever had buying a car.

Have been going to this dealership for years. My husband and I buy and service our cars there. Very competent and friendly staff.

Took a little longer than expected but otherwise not too bad

Service Department. Melissa assistant Service Mgr. is excellent. Very good at her job and personable.

No Pressure. I picked the car myself

Delray Mercedes provided great service. Prompt appointment, friendly and professional service. Good people.

They fixed my car and damage my interior seat and headliner so they cleaned not good and sprayed something and stained my temperature and speedometer cluster so I I will take my car to another Mercedes-Benz dealership

Pleasant experience as far as car service goes....

Great experience, everyone went above and beyond to assist in making the purchase of my Genesis great. 2nd car I have purchased here since 2018. I will be back. Sales Associate Mike L is awesome.

My only complaint is no one called me when my car service was completed. I had to call them.

Worst experience that I ever had at Mercedes Benz Delray Beach they stained my headliner and my speedometer gauge and the manager John didn?t addressed my problem so I moved to Mercedes in Deerfield,

Top notch service with Stacey she explained very well the job to do showing me broken parts to be replaced,I did appreciate that effort considering the pricy work order.

Too soon to know how well the emissions update was done but it drives the same, nice job Delray FL.

They were short staffed and had to wait over a half hour for my appointment

Fantastic experience from the time I walked I. To the time I left with my new GLC 200

Mr Joseph Seplow (SP) was the ultimate professional; extremely courteous and helpful. Had to wait (too ?) long to get with the finance dept people to finalize the buying process. Finance Dept (Allan) did NOT send documents via e-mail as promised. When calling the dealership 3 times on Friday May 7 (at the main number) to speak w/ Finance Dept, my calls were never answered and I got the same recording looped back at me. Had to leave message with Joseph Seplow.

after an inspection I was told that I needed a new tire for my 2019 GLC Coupe. A day or so later I received an email reminding me that I needed a new tire and that MB was offering a discount on tires. I responded asking the cost for a new tire and installation, so far no response

My service advisor David was amazing! He was very professional and very timely!

Robert was excellent to work with, as was Kavon, the finance manager. At no point during my car buying experience did I feel pressured, rushed, or made to feel uneducated. They took their time outlining everything to me and presenting all possible options in order for me to make an educated decision that was best for me. The best part of this whole experience is that there were no games played, no waiting for hours on numbers or quotes. This was the quickest, most painless car buying experience I?ve ever had. I love my new AMG and I couldn?t be happier. Thank you MB of Delray Beach. You made a customer for a lifetime.

I have a sprinter RV . Certain issues arose requiring patience and professionalism . Kevin Suarez was up to the task and handled the Sprinter issues without complications . He’s an asset to Mercedes and those he helps

A week ago I purchased a 2020 Mercedes C Class convertible with a little over 6,000 miles on the odometer. Since purchasing the car, I had to take it back to Mercedes in Delray Beach, Florida because the lever to open the window on the passenger side was broken. A week later I have discovered that the switch to close the trunk, after it is open is broken. This should not have happened. And when I place a call to the my sales person and the manager I do not receive a phone call back, if ever or in a timely manner. Right now I have mixed feelings about this dealership.

good service but i do not think they repaired the sensor recall when they were replacing the speed sensor?

From walking into the door to walking out I received excellent service!

Professional and cordial people, devoted to Customer Satisfaction.

Great service! Everything was amazing!

Melissa was more than helpful with everything. She went above and beyond.

This location was very hard to get a hold of for service. After I dropped off my car for repair, it took forever for someone to get back to me. It was so bad that I had to contact the sales department and they were more helpful than the people in service.

The service this dealer has give is top tier. Stacey has been my service advisor since my ownership and her customer service has been a peace of mind. I truly appreciate how everything here is run efficiently.

Daniel was the best sales person I have ever come across. He made my experience leasing a car an absolute stress free experience.

I had an appointment with service. Decided to cancel the day before. Notwithstanding that they accommodated me immediately and had me out the same day. Nice staff. Dealt with David in service.

Evon my service manager is great! Had a car ready for me during my service and everything is always smooth and easy!

John Vargas took care of my service needs at service reception. He clearly knows the car very well from a technical standpoint. He kept me informed and navigated my. At through the various service areas to address several issues. John kept me informed and the car was ready when promised. The car was also returned to me very clean. As always, I am very happy with the service received.

Dropped of the vehicle; was serviced and available on time

THEY FIXED THE BRAKES BUT I ALSO ASKED THEM TO LOOK AT DRIVERS SIDE SEATBELT AND THEY DIDN'T. STEERING WHEEL WAS FILTHY WITH GREASE. THEY TOOK FOR TEST DRIVE TO CHECK ON BRAKES AND GOT THE STEERING WHEEL FILTHY. I DIDN'T REALIZE IT RIGHT AWAY WHEN I PICKED UP THE CAR. THEY ALSO TOLD ME IT WAS WASHED AND IT WAS NOT!!! WILL BE SCARED TO TAKE IT BACK FOR MORE SERVICE.

Joe Taylor was very professional and handled the process very well

Professional service at check in and check out.

Nat did a great job assisting us with a tire repleacement

I took our 2011 Mercedes E Class in for the 100,000 mile check-up. The appointment was easily made and confirmed. Reception on arrival was rapid and courteous. Discussion with Evon of the extent of the maintenance to be performed was clear and direct. Our loaner was immediately available. And, the entire job was completed in one day. Could not have been smoother. Thank you!

Ease of booking an appointment; the email and text reminders of your appointment; all the service advisors are very helpful- especially Stacey. Finally, the service itself has been first rate.

I felt very taken care of, Nate was very attentive and listened to my concerns and requests with great advice, regarding my 2015 GLK

Very efficient and courteous.

Made appointment for service with loaner 2 weeks out the date was entered wrong by rep so the soonest I could get a loaner was to wait 3 more weeks bought the car in without a loaner halfway through the day they tried to upsell me $5000 more in repairs when I came to pick up my car I had to wait close to 45 minutes to be checked out and pay my bill

The service advisors at this dealership are always very nice, but that is if you can even get in touch with them. We purchased our 2020 GLE eighteen months ago (from another dealer) and have had nothing but problems with it. Since Delray is much closer to my home we opted to service the car here. This car has spent wayyyyy to much time at MB Delray service. Each and every time I hope that the issues are resolved and each and every time we are disappointed and new issues arise. This time around I waited almost a month for a service appointment so that I could secure a loaner car (they NEVER have loaners available) and upon getting my loaner vehicle not only was it filthy (which is terrible on a normal basis, but with covid is inexcusable), but the car rattled terribly and the air conditioning sounded like a jet engine when it was on. My frustration with the situation grew as each time I reached out to my advisor for an update on my own vehicle and I kept getting told that they are "very busy" which is not what you want to hear when you wait a month for an appointment and would be in touch. Seriously I could go on and on, but I will leave it at this ..... if at all possible try another MB dealership!!!!

They said to contact the dealer to see how to make my experience better after responding to my repair experience. They absolutely offered nothing to make my experience better . I guess I need to contact the dealer licensing bureau

Answer their phones in person and transfer to a person and not vmail.

Very attentive and friendly staff.

Love my new C300 with panoramic roof....very sleek, spacious and elegant...my Himalayan loves it too!!!!

The staff always do excellent service

No problems at all. Dropped my car off for A1 service and drove off in my loaner. Easy and quick. Mercedes Benz of Delray serviced my car and I was able to pick up my car the next day.

Thanks to the Service Manager, Nate and Kevin for getting this done. Great job! Stereo works great, good as new. Vehicle was returned clean!!! Thanks guys!

My service advisor Stacey was great. She keep informed me and explained on what my car needed .

Very pleased. Econ, your service advisor is tops. He is knowledgeable, pleasant and helpful.

They are very caring about your needs.

Very efficient service department. Service performed on time and budget.

I have 2016 MB GLC 300 year 2016 . I bought it as a certified vehicle less than 2 years ago and have driven it less 7000 miles . It has needed whole steering wheel replacement within couple of months of me buying it . Then a piece on top of the windshield was replaced . While fixing that they accidently broke the windshield so they replaced the windshield Feb 22 nd 2021 the vehicle started shaking violently when I started it and the engine light came on ! It was towed to the Delray Dealer where I had purchased it from . I just got it back after the WHOLE ENGINE was replaced . Well, yesterday I started it and it did the exactly the same thing as before the repairs and the new engine ! I believe this is unacceptable that when I purchase a certified vehicle and it needs a whole new engine at 45000 miles ! I mean , I didn't go to OFF Lease ONLY ! Help !!

GREAT CUSTOMER SERVICE, VERY ATTENTIVE AND ALWAYS READY TO WORK WITH YOU

Very Good service. The advisor is efficient and helpful.

Evon Dawkins is a true professional. He figured out what the problem was pretty quickly.

CMy serviceman Evon in the Delray Beach office is Super!!

Brought car in to repair a leaking tire problem. Even though I didn’t have an appointment,everyone was extremely helpful and understanding and worked me in . Evon was particularly kind and helpful. I have trouble walking and he brought everything to me.

Kamryn, my sales associate was both pleasant to work with and very knowledgeable. She listened to what I was looking for and quickly identified a perfect vehicle. The purchase went quickly and smoothly. Kamryn has also been very helpful subsequent to the sale answering my questions and taking care of a minor issue.

This was a great buying experience. I?m very happy I went to this dealership and switched from BMW. I recommend to ask for Bryan Oulton in sales and Russell the finance manager was also a pleasure to work with. If you?re buying a Mercedes, this is the place to go.

Great service....a happy customer. !!!!!

Friendly and helpful staff. Easy to do business with. Thanks Ron Miller for your help.

Bryan and the staff made it very easy to get me into my CPO E400 Coupe. Very great service. I recommend Mercedes-Benz of Delray!

Our manager Darren at Delray Mercedes was terrific. He went over and beyond to make sure we were happy. We would recommend him and his staff any time.

They have outsourced there service appointments. It was awful. If it wasn?t for my service advisor Stacey I would of left and never returned. Stacey saved the day and turned a negative to a positive.

My service advisor Shelly saved the day. Had a very bad experience trying to book my appointment. If it wasn?t for Shelly I may of left and never returned.

Seamless experience as always with Stacey. She is the reason I go to Mercedes of Delray. Thank you Stacey for always making certain all ducks are in order. Dr Betty

Our salesman Charlie Ortega made buying a car easy. He was fast, knowledgeable, and very personable. Highly recommend him.

Benjamin was very profesional and knowledgeable reference to the Mercedes Benz, i felt very confident and comfortable with the process, I am super happy with my brand new MB Gla 2021, the car is the best vehicle ever had

took three visits to complete the work properly. 1st visit no parts, 2nd visit didn't put it back together correctly. Third visit was to fix the first visit. Staff are nice but management needs to an overhaul. Paper work completed incorrectly, warranty items take forever, No one answers the phone and No one returns calls. Still waiting to be reimbursed for back dated warranty issue 3 months!-

Nathan, my customer service person was very helpful, friendly, professional and extremely charming !

David Rhy, service advisor is the reason we continue to service our vehicle at MB of Delray. He consistently goes above and beyond to deliver exceptional customer service! Communication, convenience, integrity and of course the vehicle is always handled impeccably by the service team. We highly recommend David and MB of Delray for all of your MB service needs.

Great, efficient service. Evon is always a delight to work with.

Great service and employees

Del Ray Mercedes Benz out a diehard battery in my Benz and charge me for a MB battery. These people are crooks!

Great Michael was a vary good salesman !!!!!! Good experience , well done !!!!!!!!!!!

My experience with the customer service representative was great. I came here for scheduled maintenance service.

Very good and quick service

My battery died unexpectedly and Glenn and Mercedes of Delray did an amazing job of fitting me in and replacing my battery within the day. My car was clean when I picked it up and they did everything to ensure that I was happy with my service. Would definitely recommend this dealership!! Thank you!!

Performed work on time and perfect.

Routine service. Routine service. Routine service routine service

Always prompt, fair and professional service from Evon Dawkins at Mercedes of Delray!

Always prompt, fair and professional attention from Evon Dawkins at Mercedes of Delray!

Glen Castillo was extremely efficient....got us in for an emergency service promptly and followed through with superior service.

Efficient, clean, polite, comfortable, expensive.

the salesman was very friendly and helpful as was all of the staff. the dealership had a wide variety of vehicles to choose from

Kevin is a detail person. He is personable, knowledgeable and courteous. The service for the most part is good and I am certainly in out out easily.

Very poor from the service all the way up to the service manager Took my new car in because I found a scratch in the chrome and basically said good luck on a $55,000 car did not realize you had to inspect every inch of the car I will never go back and never buy another car from them The only reason why I gave them a one star is the salesman was very professional

They were great to deal with!

I have no way to judge quality and facilities but my service rep, Roger was very helpful

Recently moved to Florida from Ca. Wasn’t sure if I’d have the same great service here as at Calabasas MB , Ca. I was pleasantly surprised that I did, even during this pandemic ! As of today, I would recommend MB of Delray and Melissa.

The courtesy I received from start to finish was exceptional. The check in service worker, assisted me in unharnessing my key from my wallet key holder.(This is always a challenge for my fingers.) Then he escorted me to the waiting room. Soon my service advisor, Evon, called for me to come to his office and informed me my service would take about an hour and a half. I decided to wait. And he offered me water. During my wait, I needed help in the lady's relating to the sanitizing seat cover. A very kind sanitizing lady helped so courteously, I was visibly grateful for her presence. I witnessed the sanitizing process personally, all around the work area and felt the company's customer appreciation and safety efforts first hand. I felt valued. When my auto service was done, I got another escort with Evon to my washed and vacuumed auto. And, I had had another pleasant experience.

Great service, friendly staff, clean environment! I recently had a service done on my vehicle! Kelvin did an awesome job, performed needed recall and turned my car back to me in timely fashion and even detailed it! 👍

Mercedes Benz of Delray Service was accommodating during my service to make sure my experience was completed in a satisfactory manner.

Had a minor issue with new Mercedes GLA. Salesman Brian was terrific in helping me to get this resolved.

Easy to work with, prompt service. Communication regarding service was thorough. Refreshing to have a feeling of confidence throughout my experience.

Prompt repair

Had the 10,000 mile required maintenance done on my GLE 350. Everyone involved with the process were very professional and kind. The vehicle came back very clean and everything I had requested to check was completed!

Service Manager was professional and seemed to care about providing exceptional service. The LYFT ride was very smooth.

The dealership is extremely professional, friendly and helpful. They are very easy to work with and make the visit pleasant.

I had recently a yearly service for my 2019 Mercedes benz S450 sedan. The appointment was right on time. The advisor was very attentive. The car was serviced within promised time and done as was discussed with advisor. The cost for service was as was mentioned by advisor prior to service. The paper work was clearly described what was done and suggested what need to be looked for in the next service period. I was satisfied with the service

Mercedes of Delray was great. I had service this week and it went very smooth. I appreciate Melissa helping me while Shawn is out.

Service last Saturday was not good

Hard working and make you feel they understand

Making the appointment was easy with plenty of options re day and time. I had to wait maybe 10 minutes to see my service representative, he reviewed my cars maintenance history and recommended a work package, told me up front how much it would cost and told me when it would be ready. The car was washed and delivered to the service area just after it had been promised, I paid conveniently right at the service desk and was on my way. Who could ask for more.

Well organized, polite staff, and efficient professional service

Pleasant sales experience with my sales associate Ron Miller (5-Stars). Not so much when it came to signing the paperwork: Kavon Moradi (CFS Manager) was your typical "used car sales guy" trying to sell you all the protection maintenance programs. When I declines all of his offers he became rude, condescending and did not explain anything anymore about the paperwork. Rude, unprofessional and unacceptable. He is a 0-Star employee and representative for MB of Delray!