GO SEE JAKE!!! JAKE!! JAKE!!! It was a great experience dealing with the team at Mercedes- Benz of Delray. I had the privilege to work with Jake Ghanem on a recent purchase and things could not have gone any smoother. I originally reached out via the internet with some general interest in getting into a used Jaguar SUV. The dealer came back to me promptly and set up an immediate appointment for me. I highly recommend this approach. It is a good feeling to be expected at a dealership vs walking in and not knowing who you’ll be working with. I was greeted by a very welcoming staff (all wearing masks and taking COVID precautions.) Jake took the time to understand what I was looking for...both from a vehicle standpoint and from a financial commitment. He was very patient as we test drove the Jaguar SUV and inquired about other models. We were not convinced on the Jaguar SUV and decided to keep looking in search of the right SUV. We left Mercedes Benz without anyone haggling us to stay, which is annoying and many fear they will end trapped in the first dealership they walk into. Not the case here. We went to a few other dealerships to test-drive a Porsche, BMW, Lexus and Maserati SUV. We dealt with all types of salesmen and the "let me talk to the manager" or "this deal won't last" stories. We ended up buying a Porsche SUV online since it took away the stereotypical dealership experience of dealing with salesmen. Long story short, the vehicle showed up all scratched like it was in a windstorm, nothing like the pictures. In addition, the engine rattles when it starts up (sounds like an expensive repair), we immediately called to get the vehicle return to vroom. Lesson learned ( test drive the vehicle you are buying and save the $600 return fee from an online dealership.) Furthermore, Jake had reached out to suggest that maybe with our budget we did not have to get a used vehicle. He recommended a few models available in the Mercedes family and explained the warranty benefits and maintenance of a new vehicle. We decided to return back and check out the Mercedes SUV, which never crossed our minds. WE ARE GLAD WE DID and thankful for Jake giving us that tip of advice during a follow-up phone call. Jake showed us all Mercedes Benz had to offer in technology, safety features, resale value, and benefits of joining the Mercedes family. He found exactly the SUV my wife wanted... white exterior with black interior. We sat to talk numbers and everything was TRANSPARENT!  When things are transparent you feel it and feel comfortable in what you are buying. Jake discounted a few dollars off the sticker price without the whole "let me talk to the manager" drama. The payment terms are very favorable with Mercedes financing like a credit union. Since we got such a good deal, we opted to get the service package for the vehicle! After about 5 weeks of searching for the right SUV, we finally drove off the lot in an amazing new vehicle that I am very proud to have. This vehicle is for my wife who has been working nonstop in the hospital during this pandemic. You can tell she is happy in the picture, even wearing her mask! Highly recommend. I will definitely be working with this team again when it is time for my next vehicle.

Kevin in service was and is great- he is bored with me for over 6 years

Evon Dawkins does a great job. Very efficient. Extra nice do deal with and terrific personality.

The service representative Shawn is one of the best reps I have worked with. He takes you through every step of the way.

I went in for a service appointment because my engine light was on. The service associate immediately suspected it could be a loose gas cap, which was correct. I was in and out in less than 30 minutes and wasn’t charged a thing!

Excellent service!!! Delray Mercedes is now my go -to dealership!!!!

The only issue I had was when they did the maintenance they unfortunately put shocks into my car which were faulty causing an additional one day delay before receiving my car back. However I don't blame anyone because things can happen the service was extremely courteous and I certainly would recommend them I do think the parts department should take notice. Maintenance at Mercedes is extremely expensive and it's a little disappointing when you have to wait another day to receive your car because there was an issue with the parts.

I brought my car in for service. My service man Evan, took excellent care of me as usual. I can always count on his help and expertise.

Fantastic place to do business with. Hamsa was my sales rep assisted by Don. They made sure I was very well taken care of and made my experience special and for that I?m thankful.

Asked to see a car, they told me it was sold and come to find out they were holding the car. And lied to my face don’t recommend this dealership! I drove an hour to go see it too.

Terrible experience!!! I reserved a 2018 S63 mercedes on the MBUSA website after hours. I got an email that my reservation was accepted from Mercedes Benz. I called first thing the next morning and the sales staff told me that the car had not even been through service yet and she confirmed that my reservation was good.. About ten minutes later I was called and told the car was sold on the AutoNation website. I told the manager about the reservation that I had made with Mercedes Benz and was told they don't care about Mercedes Benz they are and AutoNation store. They basically sold the car at auction price to who knows who but I smell a rat!!!!!!! I really think if you're gonna be a Mercedes store you should act like one. I asked to speak to the GM of the store and he of course never called..................FOUND THE RAT!!!! THEY LISTED AN MERCEDES WEBSITE AS CERTIFIED AND THEN WOULD NOT CERTIFY FOR THAT PRICE ......................

Wonderful service. Assistant manager knowledgeable, fast pleasant. Served me before. Doesn’t get better

I took my car in for service and some repairs, Melissa Stacy was my adviser. She went over every detail on every issue. She gave me the prices of needed repair, with no surprises. She kept me updated on repairs, and returned my vehicle in a timely manner. I found it a pleasure working with Melissa, and look forward to working with her in the future. Dawn Bruner

The staff at Mercedes-Benz of Delray have always been attentive to details when dealing with any issues with my C-300. My experience with them tops any other that I have ever experienced in over 20 years of Mercedes-Benz ownership. They have my loyalty, gratitude, and admiration

Michael Webb was an excellent salesman and made the buying process very good. Great dealership!!!

I really like visiting Mercedes Benz in Delray Beach. Everyone is very nice and helpful. Shawn did a great job in my car and advice of what I need as well.

Excellent customer treatment from everyone. Professional, respectable and friendly approach. Alternative and solutions finders!

David was great in handling all of the details and keeping me informed!

I had routine maintenance. The dealership picked up and returned my car which was very convenient during this difficult time.

Everything went as expected. Service at the dealership was a pleasure and the loaner was clean and comfortable

Extremely busy service center especially during the Covid-19 pandemic. Found everyone nice enough however have certainly had better service experiences at Baker Mercedes in Charleston, SC.

The entire experience- Drive in to pick up - was the best SL service I have ever enjoyed. This is my 10th SL. I love the car beyond words. Any service scheduled or necessary can be a nightmare. NOT when Shawn has taken charge. His winning way can only take you so far. His commitment to my satisfaction surpassed anything I have previously encountered. KEEP DOING WHAT YOUR DOING

Waiting for my salesman for over a half hour when we had a scheduled appointment and then he put me with somebody else who is not knowledgeable of my needs for the car. Waited for over an hour for them to clean the car to go, and when I started driving the car home the window switches and the trunk switches were broken. There also was a chip in the windshield. I contacted the salesman , via text, and he text me back to send him the pictures, instead of getting on the phone with me. This car was a CPO 2019 vehicle. It should never have left The dealer like that. Someone was not doing their job. The dealer is one hour away from my house, and I had to bring the car back . The service manager who took care of me Roger, was just wonderful. He gave me a loaner car, that I used for one day just to drive home. He he took care of the problems with the car, and detailed it the way it should have been. When I went to pick up the loaner car I was sitting in the dealership, and was not familiar with how to work the screen with The radio, phone, and other functions. I could not get out of the screen. Two salesmen were walking back in the building, and I asked one gentleman to help me, and he says I'm in a rush I have to go someplace and jumped in his car and left . Very rude. The next salesman that past me had a sandwich in his hand and said he couldn't help me because he was going to go eat. I said could you just help me escape from the screen. He put his head in the car and said just press that button, and everything worked. The loaner car they gave me was a 2019 C class with 4000 miles on it. When I went to drive it to work the next day the car would not accelerate and it was stuck in drive nine , and the check engine light came on. I don't know who's checking out these cars, but they're not doing a very good job. I had to call the Mercedes-Benz corporate headquarters to get any kind of action done. That's bad service when you're buying a Mercedes. The best or nothing. The dealer should remember that motto. But AutoNation owns a dealer, so now I understand why all this happened.

Service and personnel are terrific

Kelvin and Roger maintained good communication throughout the body repair and regular service process.

Made a problem while traveling to a different state so easy

I like to share my negative experiences with Mercedes of Delray. I use Mercedes for years, had services before but this time I left my annual service extremely disappointed. Admitting was good but when I got my car back I was shocked. Car was not cleaned well, car was not vacuumed inside, not cleaned inside but the worst part was that cigarettes and lighter disappeared. It's not about cigarettes its about STILLING staff from inside the car. I looked all over but it was just not there. I felt so disappointed. Went inside and asked my service advisor to call the mechanic to find out maybe they just forgot to put it back. I gave them a chance to make it look better even though I had a pack of cigarettes inside the arm rest compartment, why would they even open it. The mechanic said they have too many cars, he doesn't remember. That sounded so bad, my car left a mechanic shop literally a min ago and he did not remember?????. I would never imagine something like that could happen at Mercedes Dealership of Delray. Very disappointing. I'm not even sure now if my annual service was even done properly. Can not imagine they stole a pack of cigarettes and a lighter!!!!!!!! Such a shame!!!!!!!!! I don't trust that place anymore if they have such employees how can I be sure my car gets what's needs to be done!!!!!!!!!!!

Excellent! I was able to have the pleasure to deal with Mr Shawn Parton and he was excellent. The service experience was great. Keep up the great work. Highly recommended to visit.

Excellent service dropped off my car outside was helped by Melissa who was extremely friendly. They sanitized the car before and after great communication and I definitely would go back to this location again.

Came in about 6pm on Friday with a screw in my tire. Kelvin fixed it up in a Jiffy and got me on my way. I really appreciate you being there for me late in the day and in the middle of a pandemic, no less!

I like to share my negative experiences with Mercedes of Delray. I use Mercedes for years, had services before but this time I left my annual service extremely disappointed. Admitting was good but when I got my car back I was shocked. Car was not cleaned well, car was not vacuumed inside, not cleaned inside but the worst part was that cigarettes and lighter disappeared. It's not about cigarettes its about STILLING staff from inside the car. I looked all over but it was just not there. I felt so disappointed. Went inside and asked my service advisor to call the mechanic to find out maybe they just forgot to put it back. I gave them a chance to make it look better even though I had a pack of cigarettes inside the arm rest compartment, why would they even open it. The mechanic said they have too many cars, he doesn't remember. That sounded so bad, my car left a mechanic shop literally a min ago and he did not remember?????. I would never imagine something like that could happen at Mercedes Dealership of Delray. Very disappointing. I'm not even sure now if my annual service was even done properly. Can not imagine they stole a pack of cigarettes and a lighter!!!!!!!! Such a shame!!!!!!!!! I don't trust that place anymore if they have such employees how can I be sure my car gets what's needs to be done!!!!!!!!!!!

Brought car in on a Saturday assuming it would be ready on Monday. I was told the replacement of the airbag takes a while but if there was a chance they could finish it in the same day they?d call. Car was done same day which saved us time on Monday. Service advisor was helpful and courteous. My only call out - during this difficult time of Covid-19 the dealership is offering a sanitizing service for $29. Really? This is a service that was always offered free of charge prior to this at MB service depts. Now you charge customers for it knowing that there need to be extra precautions taken? Not right. If anything, do the right thing by advertising that your dealership sanitizes every car after being serviced. I declined the offer as I can do the cleaning myself. But it?s not smart business at this time. Still - the overall experience was great , fast, easy! Great staff and happy they were all wearing appropriate PPE to keep the customers safe.

I found my experience outstanding. The dealer picked up my automobile and also brought it back . The service representative Mr. David Rhey was excellent. He explained his findings and what actions would be taken. He called back with conclusions and had the vehicle returned spotless inside and out. The difference between the Delray dealership and that of Pompano is so much more pleasant and polite at every level beginning with Bonnie who scheduled the work to the person returning the vehicle

Love my new car.

PERFECT FROM A-Z

Very good buying experience with Robert Langer, my sales representative. Felt their environment, and employees, were very safety conscious with Covid19 taking place. No pressure and very knowledgeable. Would deal with them again if opportunity presented itself.

It is always a pleasure going to MB Delray. Our service advisor, David, is fantastic. He makes getting your car in for service a breeze. Everyone is always so helpful and pleasant.

They make pick up service appointments and do not keep them! A good service advisor David saved me from a total disaster as he cared and did his best on my two MBs.

Had to turn in a leased Mercedes during the Covid 19 pandemic and the experience was so simple and safe. Kudos to M. Manocchio who made the transaction simple and pleasant. Thanks

Great, especially by me service representatives, David Rhys

It is always a pleasure going to MB Delray. Our service advisor, David, is fantastic. He makes getting your car in for service a breeze. Everyone is always so helpful and pleasant.

Excellent service during challenging times. Even during a time when we are not driving as much, the dealership was available to check our vehicle and install the necessary parts. The environment seemed clean and all associates wore protective masks. There was no individual contact and I felt safe leaving my car there, using a loaner vehicle and picking my vehicle up after the service was complete. Ask for Shawn in Service as he is polite, clear in his explanations and gets the job done.

I was very pleased that the malfunctioning air conditioner was attended to within a reasonable amount of time.

Great people to work with and quality service.

Even working under difficult circumstances, I was very pleased with the service at MB of Delray. From the first phone call to arrange an appointment to working with Johnathon, my Service Advisor, they couldn't have done more for me. I don't usually participate in these "after service" surveys but when I receive exceptional treatment I want I recognized. Thanks

Everything went so smooth. I highly recommend Benjamin. He followed up with everything including taking back my lease and delivering my new lease. He wore his mask and everything was sanitized so I had no worries during this difficult time.

Service rep, Evon Dawkins is great. Service department is very professional, courteous and straight forward.

MB of Delray always delivers superior customer service; it's always a pleasure, due to their attentive staff and exceptional workmanship.

These guys seem to have a pattern here. I found the car I was looking for and engaged Robert Langer on Thursday (4-16-2020) regarding the car. A 2017 GLC AMG for $47,000. It was available and could be shipped to me in Boston. On Thursday night, I e-mailed and said we will take the car, let's begin the process, he said "Great I’ll call you in the morning and get it all set up after we review the vehicle." He sent over the "rough" numbers which included $799 Documentation fee. I questioned why it was so high and he told me "That’s standard for all Florida dealers. We are fixed on all pricing and fees." LIE! A quick internet search showed that in FL that fee is NOT fixed and it is very high compared to other dealers. Lie #1. Regardless, I said fine, lets go we will take it and have $10-15K down and I have pre-approval from my Credit Union in CA for financing. He was NOT taking that and became VERY forceful that I MUST finance it through them. We went back and forth on that all day Friday and in the end I acquiesced and said fine, I will pay CASH. 4 hours goes by and his reply was sorry, we won't take an out of state check and it doesn't matter because the car has now been sold to a buyer in Las Vegas. REALLY! We were finalizing the deal and they sold it out from under me. I tried to call the General Manager but did not get a return call. I would read this and other VERY similar reviews and take from it what you will...I would NOT recommend this dealership to anyone and if you get the same treatment, don't say you weren't warned if you have read this.

I just recently got my vehicle serviced at MB of Delray and must say that I couldn’t be happier with the level of serviced I received. We are all living through trying times including the individuals that continue to service the public; to see those individuals continue to keep the professionalism regardless of the stress we are ALL under is pretty awesome. I particularly will like to thank Kelvin for providing me with great customer service!

Had a dead battery. Evan, our service agent was able to diagnose correctly the problem over the phone by listening to the car trying to be started .. Car was towed to Mercedes and delivered back promptly with a new battery and the car was washed an simonized. Thank you Evan for outstanding service

Excellent service, excellent service adviser, excellent customer service...

Have Oliver in sales assist you in picking out your vehicle. He was fantastic and an asset to the company. BUT BY ALL MEANS LEAVE AND COME BACK WITH A CHECK FROM YOUR BANK OR CREDIT UNION TO PAY FOR THE VEHICLE. The finance manager Kavon Moradi is a clown slime ball. The worst finance experience I have ever had. He should be at a gravel buy here pay here lot with an office in a mobile trailer. He’s the one in the showroom walking around in a clown suit. You can’t miss him.

Have Oliver in sales assist you in picking out your vehicle. He was fantastic and an asset to the company. BUT BY ALL MEANS LEAVE AND COME BACK WITH A CHECK FROM YOUR BANK OR CREDIT UNION TO PAY FOR THE VEHICLE. The finance manager Kavon Moradi is a clown slime ball. The worst finance experience I have ever had. He should be at a gravel buy here pay here lot with an office in a mobile trailer. He’s the one in the showroom walking around in a clown suit. You can’t miss him.

Have Oliver in sales assist you in picking out your vehicle. He was fantastic and an asset to the company. BUT BY ALL MEANS LEAVE AND COME BACK WITH A CHECK FROM YOUR BANK OR CREDIT UNION TO PAY FOR THE VEHICLE. The finance manager at Mercedes Benz of Delray who?s name is Kavon Moradi is a clown slime ball. The worst finance experience I have ever had. He should be at a gravel buy here pay here lot with an office in a mobile trailer, not at a Mercedes Benz dealership. He?s the one in the showroom walking around in a clown suit. You can?t miss him.

service was speedy and painless

Was due for service for my car, I was concerned with the Covid-19 and the safety of taking it in. They were amazing, the service area ,showroom and customer waiting area were spotless. Everyone there was sure to keep you safe by keeping the 6 ft social distancing. It went as “smooth as butter” Highly recommend them for their professional courtesy during such a trying time!

Car would not start because battery was flat. Called MB they were there within 15 minutes, changed the battery and reset computer. Prompt and efficient service - well done.

Always enjoy the experience of visiting the dealership whether buying a car for myself or friends or having service performed.

Service was performed Promptly without an appointment due to a warning message on the display. The waiting area was clean and comfortable. Service was completed within a reasonable time, vehicle was cleaned, disinfected and I was on my with no charge warranty service. They were very accommodating under difficult conditions due to the virus restrictions.

Best auto experience I ever had. They made it so easy for me and my family especially during this period that we are all living through. Honest, caring and they went the extra mile for me and delivered the car to my home in Boca. Thank you

Jonathan Vargas was friendly and very helpful and patience as well in answering my questions and explain everything to me very clearly when I came in to have my car serviced on 04-01-2020,he took care of my car with the upmost care.i was very please with the service that was done on my car as well.Thanks to Jonathan and the service staff at Mercedes Ben of Delray.

The whole process of getting my car serviced was excellent. My service advisor Jonah was great, and if you have to get service done definitely take your car here.

I enjoyed working with Mike Moss. He was very accommodating and helpful

Salesman was very helpful. He was considerate, not pushy, and honest.

Needed a new battery. Given an immediate appointment. Battery replaced while I waited. $457. In and out. Very grateful for the prompt service.

Great service! Ask for Mardy as she will walk you through an excllent car buying expereince-hassle free.

They do a good job and if you have a good service adviser, its easier

These guys and girls rock! Fabulous in every way. Kelvin Martinez my service manager was professional and extremely courteous as well as knowledgeable . Take your Mercedes to Delray and you will be writing a similar review!

Chris was very helpful thru out the process. Exceeded expectations.

I had to wait a while for an appointment however the service I received from my service advisor from start to finish and in between was superlative. I was kept informed and issues were addressed with speed and courtesy. I am grateful to Kelvin Martinez for all the above. I also want to mention the excellent service from the car loaner department. The reason for the appointment wait was due to the need of a loaner but I do not think that was unreasonable.

Unbelievable staff. Oliver in sales, Justin Nunez in finance. Made a great deal on a great car. Couldn’t be happier. In comparison to other “like” brands there is no comparison in value!

Always taking care of my cars, fast, efficiently and with the upmost white glove service! Will always take my cars here! Sean was very helpful and knowledgeable as well!

Always taking care of my cars, fast, efficiently and with the upmost white glove service! Will always take my cars here! Sean was very helpful and knowledgeable as well!

Bryan, our salesman, was very good. He was very patient with us and was very transparent.

HORRIBLE FIRST IMPRESSION got there at 6:40pm they close at 7pm and the front doors were locked! I went to go in through the side door and the Sales Manager Darren was walking out. He made contact and told me to come back tomorrow. I told them that their hours said that they were open to 7pm and if they closed earlier they should state that online so people don't waste time driving there. He saw that I was very upset and reluctantly invited me inside. I told them my wife and I had just had a ATROCIOUS experience at their sister store in Coconut Creek, brought him up to speed on the deal that we were offered and told them that we only walked away because of the Finance Manager Jeff over there being extremely pompous and condescending. We quickly picked out the vehicle and told them NUMEROUS TIMES that we wanted to take the vehicle home that same day! We agreed on the numbers, ran the credit which was a lot better than we initially thought and had more than enough financial backing to show for approval to lease the vehicle. After almost 2 hours of us being there they came back with a story as to how the MB bank was closed and we needed to wait until Monday to get the final ok. This was very shocking as I have leased/owned numerous high end vehicles and have never had an issue with a bank approval before 9pm. Darren and the other Finance Manager (forgot his name) completely WASTED OUR TIME and left me with another bad experience with the Mercedes Benz and Autonation brands. This doesn't come as a surprise as these were both Autonation dealerships. I'm going to reach out to the MB USA and Autonation Corporate Offices to start a formal complaint process on both dealers. Our Sales Guy Charlie was GREAT and unfortunately got caught in the middle of all of this. STAY AWAY FROM THESE DEALERS AND ANY AUTONATION DEALERSHIPS!!!!

My experience was great all around!!

MB of Delray service advisor was a pleasure to work with. This dealership is diligently managed. Highly recommend them.

Well organized and efficient. Service performed as promised. Car cleaned

I recently went to Merceds-Bens of Delray and I have to say the customer service was flawless. The staff was very welcoming! Kelvin Martinez attended all my need, gave me lot of needed information and did not feel pressured.

They performed the services I needed on a timely basis. Friendly service.

good service department, but truly too busy and sometimes overwhelmed with work. Waits to be seen, with an appointment, can be more than 30 minutes, and when picking up a car, could be more than 30 minutes again. in this day and age of customer service, that is unacceptable. My usual Mercedes dealer back home is super busy and I have never waited more than 5 minutes to be see or to pick up car. Delray Mercedes needs to address this issue. probably won't because they pretty much have a captive audience !

Buying experience was a pleasure. Everyone very helpful.

I came in for service. They were quick and professional

I dealt with Shawn Today, he was very professional and spot on! I did get a loaner also everything about this experience was nothing less than perfect!

Always fast and courteous service.

I purchased a pre-owned vehicle and Robert Langer was my salesman. I know I wasn’t his biggest sale of the day but he treated me with great service. I am very happy with my new vehicle and will recommend this dealership to friends.

Exceptional service and courtesy. Comfortable waiting room with wi-fi. Shopping center across the street offers options if you don't want to sit waiting for your car. Got my car back ahead of schedule. Will use again.

Well run service department, and Francisco Mendoza was wonderful to deal with.

Exceptional service and courtesy. Comfortable waiting room with wi-fi. Shopping center across the street offers options if you don't want to sit waiting for your car. Got my car back ahead of schedule. Will use again.

Exceptional service and courtesy. Comfortable waiting room with wi-fi. Shopping center across the street offers options if you don't want to sit waiting for your car. Got my car back ahead of schedule. Will use again.

Jonah is very thorough and knowledgeable. He does his very best to satisfy and the car comes back sparkling!

I've yet to experience a mind blowing customer service encounter with at any dealership ! I think I know what it is Lored was not good Idk I think it's the way I look!

My experience was smooth and luxurious. The staff is friendly and professional and the facilities are stellar. I bought a Lexus and everything from the sales person Larry to financing was great. I highly recommend this dealer and would go back when I am ready for another buy!

I brought in my car for “Service B”, the 60,000 mile scheduled MB service. I authorized all included and defined optional services and was told that would cost approximately $2,000. I approved the service. The charge seemed high. Therefore, just to be cautious, I called my home dealership in Western Pennsylvania to ask what they charged for the service. With the options, their charges were around $1,200. This was a difference of $800, 60% more than at my regular dealer! I called MB Delray and asked for an explanation. First they said it could be labor rate differences, but I found that hard to believe. We then agreed that I would contact my dealer and get a list of what was included in their service to see if they might be doing less than Delray. I got it and sent it on to my advisor, who confirmed that the services were identical. Based on that, MB Delray agreed to lower their charges to the mid-$1,200’s. The Delray staff was always polite and suggested a rational approach to addressing the differences in charges. However, I would be reluctant to use them again without some way of determining whether their prices were appropriate.

Called for road side assist to replace battery for my car at approx 9 AM. Was told it would be after 2 PM because service vehicle did not have a battery for my model, a 2015 SL 400. Service was finally performed approx 3 PM.

brought in for service and were very helpful, provided a clean loaner and followed up with keeping me informed about the service and if there were any problems.

Reception was good and fast. Order has been placed to get a new rim in the coming days.

Kevin is always amazing. Professional and caring. Voting Kevin for GM!

Prompt and professional service

Stacey is awesome, very kind, quick and easy to work with!!

Superb customer service from the entire sales staff each time I entered the showroom. Kamryn Dodds was a great salesperson who made my buying experience easy and enjoyable.😊

Everything at a risk but when I take my car to Mercedes Benz of Delray for service I forget about this conventional wisdom. I know that my assistant manager Jonah Ratu will 100 percent take care of my car. He is knowledgeable,skillful,and charming person. Management excellence is exactly right definition ,in my opinion here in Mercedes Benz of Delray . I have enjoyed great service for several years,and strongly recommend this unique place of business to everybody. Thanks.

Service was outstanding! Sales advisor was top notch, knowledgeable, no pressure! Will definitely recommend friends and family!

Fast and easy. Loaner car provided which was a huge help.

Jonathan Vargas is always helpful and courteous to my wife and me!

I was looking for a used vehicle with fairly specific guidelines. The agent was responsive in searching and identifying vehicles from the large inventory held at the dealership I quickly found a car that was exactly what I wanted and bought it. The process was smooth and efficient . The agent provided me with the same attentive service as a buyer of a $150,000 vehicle. The agent who did all the laborious paperwork was especially clear and efficient in explaining and completing the documents. All in all it was a successful and pleasant process and I love my new to me car

I had the most compassionate and professional service thanks to David Rhy the Assistant Manager at MB Service Department. He was very courteous and reassuring when he described the required repairs and possible costs. After a major repair my vehicle is running smoothly again. I truly appreciated the immaculate courtesy car wash. Thanks.

good service, knowledge service personnel John Vargas is an asset to MB

Very friend staff and very knowledgeable and helpful.

Brought car in for service and repairs and service rep. was excellent and got everything done. Went above and beyond!

Very friendly, effective and fast service ! Very impressed with help provided.

The first service repair required on my 2018 E 300. The sideview mirrors stopped folding 'out'. The folded in properly, and all the electrical was functioning fine. diagnosis was that a computer update was needed; it was done in short order while I waited (less than an hour).

Excellent Service and location and the service advisor made it a great experience.

Outstanding service! I wouldn't take my Mercedes-Benz to any other than Mercedes-Benz of Delray Beach. The offer the necessary diagnostics and suggested different options and timeline to get the scheduled repairs corrected. Mr. Kelvin M. (Asst Service Mngr) was the quintessential professional and is quite an asset to the organization. I will continue to return to this Mercedes-Benz location.

Stacy Grell handled my car perfectly Very happy with the service

Our salesman, Oliver, was extremely helpful , patient, and accommodating, so we give him 5 stars....however, Kevon, in the finance department, was extremely high pressure, took way too long, and made us extremely uncomfortable...we give him 2 stars

Having a personal service representative like Jonah makes bringing your car in for service a very efficient and pleasant experience.

Excellent experience... Ron Miller is knowledgeable, patient, and always answers his calls and my questions. Extremely good experience dealing with this dealership for the first time.

Mercedes-Benz of Delray is a great dealership, large selection of cars, quick service, convenient location & pleasant people.

Sales person was amiable and straight forward.

Best mb store I have used. Would recommend to anyone who wants that personal experience

My lease transaction was very smooth with the salesman and the sales manager. Didn't have to negotiate to much and never felt pressured.

Great experience ! They were very helpful and got all my needs met.

After two days to fix the engine light I was told the vehicle was ready. Had to wait half an hour for my car when I arrived.

Excellent Sales Person - Amazing Price. As the President of a service business, I'm all about the service to our clients. So is Mercedes Benz of Delray. Mardy was our salesperson. She was helpful without being pushy. Just gave the facts and then gave us the space and time to make a decision. Once we made the decision on a E300, she gave us a fair value on the trade in. Lastly, the financial component was done quickly and efficiently. All and all, we'd give Mercedes Benz of Delray and A+.

My experience with Mercedes-Benz of Delray has been superb. Yesterday (Thursday, 02/27/2020) I took my 2019 MY Mercedes GLS 550 in to have new tires mounted and balanced and a wheel alignment performed. As usual, my Service Adviser, Jonathan Vargas, handled my service needs efficiently, professionally, and courteously. The service experience was pleasant and the service was superb.

Problems with car, called MB for help om Monday afternoon. Flatbed shows up 3 hours later. Finally sent car to MB of Delray, that night service advisor tells me car was not looked at but will know more Tuesday morning. Next day called service adviser. Was informed car was there and would be looked at. No communication the rest of the day. Next day, called again, service advisor informed the car was looked at and but still no details. finally on Thursday WE called again and was told car is ready... STILL NO COMMUNICATION AND EXPLANATION WHY THE TRUNK WONT CLOSE NOR WHY THE CONVERTIBLE ROOF WONT WORK, Thursday afternoon went to dealer, obtained keys and drove car home..... STILL NO COMMUNICATION FROM ADVISOR....WHAT THE HECK IS GOING ON THERE!!!! WILL NOT SERVICE CAR EVER AGAIN... EXTREMELY POOR CUSTOMER SERVICE.

Always a pleasure having my car serviced at Mercedes of Delray. Shawn made the process of drop-off and pick-up of a loaner car painless and clearly explained what the scheduled service visit was for. Good guys/Good place!

Great service and professionalism. Jonah Ratu in the service department was very helpful.

Fast and through. Knowledgeable and friendly service advisers. They follow through and do what they say they'll do.

My husband and I sat down with Mardy Guirlande at the Delray Beach Mercedes dealership at 2pm on a Monday. We were going to be on a plane the next morning. and had a dinner that night. By the time we got home from dinner that night our brand new Mercedes Cabriolet had come up from Miami and was sitting in our driveway in Palm Beach with Mardy at the wheel! It doesn't get better than that! Mardy's smart, personable, very knowledgable about what she's selling, infinitely patient, and totally unflappable.....(and I can assure you we did our best to test her on that one!) Can hardly wait to buy another Mercedes from her!!

Pleasant buying experience. Time consuming but got the deal we wanted.

My service advisor, Jonah Batu, is the most helpful, nicest person. He is an asset to the dealership.

As always My service rep Kelvin always goes above and beyond to ensure the quality of service to my G Wagon is top notch. I am closer to West Palm service center but will alway drive through extra miles just to receive the service given by Delray Mercedes. Thank you Kelvin!

I had to bring my car back several times for the same issues with no resolve. I am a long time Mercedes customer and when my car needed emergency service because of their oversights, I was dismissed and not able to get a loaner vehicle, I was significantly inconvenienced and nobody at the dealership seemed to care. Very disappointed in the service and I will definitely not be bringing my car back to the Delray dealership for service.

Great job all around. When you go in ask for Larry Streng. He is very thing you will want in a guy helping you look for a used or new car. We bought a mega 300 E class that was $62,000 new, got it for $30,000 with 17k miles on it. It has very exta a Mercedes can have. Go Larry !!!!

We went to Mercedes in Delray looking for a very specific car, a certain color and interior. Fortunately the salesman (Joel) we found actually listened and hunted around until he found what we were looking for. Finding a salesman who listens is rare enough. Joel went even further and help us get our new car registered at our parking garage. What I’m recommending Mercedes of Delray for is ATTENTIVE SERVICE.

The services were very well, friendly and timely performed. Thank you!

This buying experience was the best I have ever experienced! My sales consultant Michael was terrific as was his manager!

First time at this dealer, seemed generally interested in my concerns for a first time service customer. That being said, my problem was solved temporarily but has returned and now I have to wait two weeks for a loaner (This would not happen on Long Island.) That is my only complaint because I am on vacation and have very limited time. Thank you, Marc Axinn

Once again excellent service from Delray Mercedes Benz. My service manager, David Rhy, was a pleasure to work with.

excellent sales and service organization

Chris Lopez Vargas could not have been nicer.Totally professional

Stacey Grell assistant service manager is wonderful.Service performed was excellent.Your company needs more people like her.My next car I will buy from Mercedes of Delray Beach . Thank You MR. Richard Suozzo

I had a great experience with the ordering/purchasing process with Joel Feldstein at Mercedes-Benz of Delray. He was extremely knowledgeable and supportive through the process of "building" the perfect GLS 580 for my needs and desires. He was diligent with his communications during the production process and the day of purchase went smoothly. I would absolutely recommend both Joel and Mercedes of Delray to anyone interested in a seamless, enjoyable experience.

You have to love the Mercedes dealership I work for a towing company if you ever want to break it off in somebody you suggest dropping their car there if you don't know love they'll teach you love. We call it boca love.

Excellent service. My service advisor, David, understood my needs and was able to work around my busy schedule. Would recommend any time and give them a high rating.

Evon gave me an excellent service and respect the estimate.

Made an appointment 2 weeks in advance for a loaner. When I got to dealer, they didn't have any record of my appointment that I set up online. Once I left the dealer, I never heard from the service advisor again. They had my car for 5 days. I left message after message and never received a return phone call. Finally, on my last call, they told me my car was ready. I was never informed of any work that was done and vehicle still has problem it was brought in for. Worst customer service. Would not recommend.

Cost for repair 400.00 more than actual quote. Wasn?t expecting that!!!

The service department did a great job for not having an appointment. Max Baran

Worst dealership I have been too. The salesman could have more uninterested.

I needed a replacement fuse for the lighter. It was done promptly and efficiently and included a car wash. My service representative Stacy was most accommodating, offering a ride home or the option of waiting in the showroom. I waited and the service was completed in a very short time. Excellent service and quite comfortable waiting. Thanks.

MB of Delray Service manager Chris Lopez was very professional, responsive and kept me informed on progress of my vehicle. I would certainly recommend and use this Dealer and facility again.

Great service

This dealer has a horrible service dept. advisers are good , but trying to get to talk to someone is impossible .

Excellent, friendly and efficient service!! Nice people.

We just leased our second Mercedes Benz from Mercedes-Benz of Delray. Our salesperson for both cars, Hamsa Masri, was terrific. She was efficient in getting the work done; and fair on the price I paid. She went over the new features on the car and had a very positive attitude throughout. It was a good experience.

The service was excellent! and the employees are nice and friendly !!

I Will NEVER return to this dealership. Brought my vehicle in for a warranty repair and for them to re-repair something from a previous visit that they failed to execute and finish the job. My loaner vehicles are absolutely disgusting every single time. Loaner cars are full of dirt, debris from previous customers and my last loaner car had LESS THAN A GALLON OF GAS in it AND someone toothpicks and dental floss picks. Are you serious? And to boot, they STINK of cigarettes. The warranty repair I went in for they tried charging me $575.06 for a new control module for the backup camera. It wasn’t until I pulled out my warranty packet from when I purchased the car that it was in fact covered. An apology for an almost $600 screw up? None at all. The re-repair still is not done but service says there’s nothing else they're willing to do because it’s now a “defect in the part”. There’s no defect, it’s just the technicians. This part was already repaired once before back in New York where they’re clearly more competent. Service valets also think it’s appropriate to wave, dangle and jingle keys in my face while I’m attempting to read over the receipt for the work “completed”. Beyond rude and disrespectful. On the R.O it says “NO WASH” because I paid a great deal of money to have my vehicle ceramic coated. Going through the car wash ruins that and lessens it’s lifespan. They don’t pay attention and still wash the car. When I asked why the car was washed they said “oh, the car wasn’t washed.” Did tire shine magically appear on be there rims? Please do yourself a favor, go to Palm Beach or North Palm Beach Mercedes-Benz.

From the service team losing my keys and taking 1 hour to find them to the salesman Samir being so unprofessional and inexperienced He could not figure out how to open the convertible to calling my bank on his cell phone and having me enter my ssn and then high five me when completed I the. Emailed the gm cliff brush and did not contact me - having the sales manager joe do his dirty work Just the worst experience

From the service team losing my keys after servicing then finding them 1 hour later to then the sales team Samir could not even open the convertible that was looking to purchase then he called the bank to verify my payoff on his cellphone and I had key in my ssn on his phone how unprofessional then proceeded to high five me for finally getting through again very unprofessional - I emailed the gm cliff brush he then has the sales manager Joe. Contact me - I had to co sign for my daughter at Greenacres Chevy and I was treated with respect and great professionalism I will never go back for service nor to buy another Mercedes from this location - stay away

From the service team losing my keys and taking 1 hour to find them to the salesman Samir being so unprofessional and inexperienced He could not figure out how to open the convertible to calling my bank on his cell phone and having me enter my ssn and then high five me when completed I the. Emailed the gm cliff brush and did not contact me - having the sales manager joe do his dirty work Just the worst experience

Service advisor Jonah Ratu was very professional and accomodating.

It was a great experience with Mercedes Benz in delray Mr evon was very nice and helpful.overall the service was excellent.

My service rep was wonderful. She kept me in the loop as to what was being done, when it was being done and when it would be ready.

David, my service advisor, has been very helpful since I've been switched me to him. He has been taking carevof my SUV with all his professionalism. As busy as he can be, he always has time for his customers. If you decided to buy or lease a car at that place which has been excellent to me, your service advisor should be one of your key considerations, as they don't make cars. Bellow is how I rated my last service at that place: STAR 1: Great reception (Full) STAR 2: Great service with professionalism. All the details were addressed. (Full) STAR 3: Loaner was good, not great. Next time give me a car with full tank so it will easy for me to return it by filling the last day. I'm frugal. I lost about $30 (2 drinks), returning the car over 3/4 of tank. (Half) STAR 4: Customer update was OK. Do not let the customer call for feedback after a week while the car was about to be ready the day after the call.(Half) STAR 5: overall customer satisfaction was excellent. I will definitely refer that place to others. (Full)

We were very pleased and impressed with our buying experience at Mercedes-Benz of Delray. Our salesperson (Charley) was very well prepared based upon a previous telephone conversation. We got a good deal and a good deal more. The training on the vehicle was also very helpful.

Excellent service nice environment friendly service people

It was my worst car buying experience in my 30+ years. It would be better for who live nearby in Florida to buy a car there than who lives out of state shopping for a car even though it's all paid with cash. For the last 3 weeks wasn't very pleasant, Lou (salesman) keep getting pressure from his management when am I gonna get the car out of their lot. I keep telling Lou I purchased my one way flight couple weeks prior to get the car. I had to find a way to have it ship out for the last a week and half but end up still on their lot till I got there. Lou wasn't even smiling or pleasing to see me in person like they're not thanking me for their business. What a BS

This was the worst experience with a Mercedes Benz dealership that I have ever experienced. I placed 5 calls to my assigned service technician and never received a returned call. Calls went to his direct line and through the dealership main working number. I finally received a call back by another service technician that made an appointment. The requested service was prompted by the dash saying my 1B service was due The 1B service is due at 20,000 miles and my car was only at the 14,000 mileage. The technician indicated that the service would be all day and that I needed to leave the car for the day. I requested a car loaner and was told that the next loaner date that I could get was the 21st of February and I was making an appointment for the 6th of February. This has never happened to me in the 30 years I have been driving a MB. My service report indicated that I needed 3 new tires since they were below the thread level as noted by my lease. I reviewed the service at my last appointment of 10,000 miles and it indicated that my tires were good with no caution of any wear problem. I asked if anyone checked the front end for alignment but the service record had no alignment check indicated. I asked if the tires were properly inflated and were told they were within a pound of each other and not a problem. My last service was to replace the r/f tire for a side wall bubble. In all the years with MB I have never had the need to replace any tire prior to lease expiration. I am very disappointed with this report and this loaner issue to a 30/40 year MB customer. If MB can't solve this problem I can very simply.

Great service as always. While having my car serviced I had it appraised and want to cite Peter Klein who was particularly helpful.

Kelvin is the best. Always very courteous, professional, listens to any issues I may have and always takes care of me. Thank you!

Dealership failed to deliver vehicle with purchased Navigation retrofit. Dealership Garage kept vehicle 5 days to finally declare installation retrofit not possible. No loaner vehicle was offered. I was told by dealership garage that I should use Google map or go get myself a GPS. Multiple queries with sales representative have gone nowhere. MY RECOMMENDATION: DO NOT BUY MB VEHICLE FROM DELRAY DEALERSHIP

At time of purchase Dealer rep assured me that navigation system could be retrofitted in new vehicle and included option in vehicle purchase for free. Subsequently vehicle was left at dealership garage for a total of 5 days to allow for NAV retrofit download, without success. Garage advised that it could not be done and suggested that I use Google map or purchase a dash mounted GPS if I wished to have full time navigation on the vehicle.

They have a bunch of nice cars here. I like the roadsters.

Brought car in for A service and had some additional repairs done. Did have a problem but was quickly resolved to my satisfaction.

Jacob our sales representative was very helpful in pur purchase of our new vehicle. He made the experience very easy for us.

My C300 had 2 factory recalls and needed an oil change. Service writer was a 10, timeliness a 7. Cost was $ 285 (all oil, filter etc))... I think about $100 too high. So I'd rate my overall experience as a 5 out of 10. Why would anyone have their MB routinely serviced here after their car is out of warranty?

I always get good service at the Mercedes-Benz dealership. I drive a BMW and Mercedes and the service provided by Mercedes-Benz of Delray truly has a great service team

Excellent service . Our salesperson,Peter was. Excellent. Very helpful and patient, we appreciate all that was done fir us to make the sale a pleasant expert experience.

Disappointed in delivery process. Too long. Car interior was poorly cleaned and scratches on hood were not removed requiring a return visit. Finance process was exceptional.

The service was performed and the vehicle was delivered on time as promised.

Whole experience was quick and friendly I was so surprised usually takes whole day.

Excellent service and follow-up. Benjamin helped us to take the decision and answered all our questions. Thank you!

Stacey the service advisor was amazing. Thank you so much for everything. I was very pleased with the service.

Excellent service and they provide a loaner car.

The service is absolutely the worst I have ever experience. The service writer Keven Swarezeand his manager John DiGiovanni are both incompetent and in my opinon should be removed from their positions. one lies and the other agrees. We a scheduled appointment they did not touch the vehicle. I had to take the vehicle away without a serious recall being performed. Based on the lack of service I would NEVER purchase a vehicle from them.

Excellent location to buy and repair my Mercedes. Stacey to the service liaison was the best.

Courteous customer service, great job on work completed.

The staff is knowledgeable about their product, respectful, and efficient!!!!

pleasant experience from beginning to end. Salesperson, Mardy was very accommodating and flexible to my needs. She was very sincere in her dealings and did her best to get me a good deal.

David Rye the service Manager really does an exceptional job whenever I come in for service.He is an extremely knowledgeable person and gets the job done with care and efficiency. Very much appreciate his help And getting the job done!!! I have recommended him to all of my friends who use Mercedes-Benz of Delray.

Excellent service advisor Great help and professional

Evon Dawkins excellent service manager. Have worked with him in past and will continue to ask for him. Thank you.

Poor communication from the salesman and staff ... several delays in the purchase process due to lack of communication or various changing stories ... I would not recommend this dealership as plenty of other MB dealer options in S Florida.

Several delays in purchase process due to poor communication from this dealership. Would not recommend them since many other MB Dealer options in S Florida

Professional ,Helpful, and efficient

Evon in service was outstanding. From the day I arrived in Florida, Evon Dawkins has gone out of his way to service my SL550. Because of Evon, I purchased another car at Mercedes of Del Ray.

Very nice salesman Michael Moss. However, process took forever to complete the transaction. Need to streamline the deal. Overall I’m happy with the car and we will see going forward how the dealership stands behind their product.

Peter is a 5 star sales person. He did everything to get the car that I wanted and kept in touch with me.

Im in Amazement bought a new G wagon having mechanical problems showed up in service and was told its season and the service dept does not have a Appointment until 14 days from today R U kidding me !! if service is important to you pick another Dealer or Brand.... they said they were going to sneak me in but I'm still waiting for that phone call

The best service center for Benz in South Florida. We drive the extra 30 minutes to use this particular location. Honest friendly and professional.

My elderly parents recently leased an Mercedes SUV on New Years Eve 2019. They were charged for numerous services they did NOT BUY in the lease totaling $5,000. Also they were told the monthly lease payment INCLUDED a the taxes, upon receiving their lease bill in the mail they noticed in fact it did NOT the Sales Rep lied and deceived them in order to close on the sale. My father is a Vietnam Veteran and has an Amateur Radio license plate with his call sign on it, he has had it for over 20 years! The plate was suppose to be transferred instead it was NOT and they sent new plates. Several mistakes were made in order to close a sale. My elderly parents are on a fixed income and have been trying to resolve what occurred since last week with none of their phone calls returned by the General Manager. I would recommend NOT doing business at this location. They have proven to be disorganized and dishonest and have made no attempts to rectify this situation.

Great service and Mardy was an amazing saleswoman. Very helpful and accommodating.

Ron was great. The buying process was handled well. He over came some cost objections against another dealer by being professional and patient. When our requested price consideration was not accepted by GM we waled out and almost purchased same vehicle elsewhere. Ron was able to convince his managers to accept our fair offer.

Evan is the best, so professional , always treated so well and everything is clean and on time

The experience was pleasant. The staff were friendly and knowledgeable. The work took longer than expected but I was kept informed of completion. It was great to have a loaner vehicle.

Hard negotiators, had what I wanted and once the negotiations were completed quickly processed required paperwork and I was on my way in my new car.

Loved my experience here. My salesperson Michael Moss was awesome...the entire staff accommodating. They were easy to work with in terms of making the deal the right deal!

Very busy dealership , but try hard to accommodate everyone timely.

David Rhy is a professional and excellent staff member.

Excellent service and communication at every step for the recall.

My service advisor, Kelvin, followed through on the details of my repair and although my car spent a week there, It didn’t feel like I was at the location for an undue amount of time. There wasn’t a loaner when I dropped off my car (emergency drop off), but he let me know as soon as one was available. I’ve had my car for five years. In the past I always felt pressured because I was reminded to leave good reviews on the survey and when the mandatory review call came in. It gave me a bad feeling. There has definitely been a change there because that atmosphere does not exist now. There was no mention of any reviews. Update: I spoke too soon. I got emailed and called for a review. They do have a do not call list that I’m on now.

My Service advisor, Kevin, is the best!

Jonah Ratu is without doubt the finest Service Manager I've had in over 30 years of dealing with Mercedes dealerships. He's always quick to respond to any problem and provides excellent communication throughout any vehicle service calls. I couldn't be more pleased with my dealings with Delray Mercedes Service.

My car had a recall and they did a good job in the service department

Thank You Joel at Mercedes Benz of Delray Beach. He was very helpful, knowledgable and helpful throughout the entire purchase of the vehicle. I highly recomened him. We are so pleased with the experience at this dealership. J. B.

My deal for my E350 car went wonderfully well Hamseh M was a great salesperson I look Forward to working again with her

The Benz went in for Re-Call on the Air Bags. Went in in the morning at 9:00am and was ready by 4:30om that same day. I consider that to be reasonable for the work that was done. The Service rep was VERY PROFESSIONAL AND COURTEOUS TO MY WIFE.

Very Good Customer Service Jonathon Vargas was very helpful.

My experience is always the best. My adviser the greatest. The only issue I have is the length my car stays in the shop. Always to long . Loretta

OUTSTANDING

They do an absolutely great job they always take care of all the problems ask you all the right questions Shawn Parton Does a great job making sure the car is completely fix

Great customer service. Had a problem with a tire, of course no appointment, they took care of it and we were on our way in a short period of time.

Kevin was knowledgeable and great 👍 and I will come again

The problem is that it?s impossible to talk with you to know if the car is ready. I left at least 3 messages before I received an information

very pleasant experience, excellent relationship with salesman

Awesome customer service. And quick for leasing a new car

Best experience ever! Thanks so much

2017 GLE350 SchA service (3rd year service under prepaid contract). Overall, process was fine. Dealership service is excellent, facilities are clean and efficient. Personnel are courteous and professional. My prior experiences at this dealership have been good. One downside with this particular visit was likely due to a SNAFU...I arrived at the scheduled appointment time of 9:30A. Greeter took me to the waiting lounge and said to wait and I would shortly be seen by the service adviser. After nearly 40 minutes, no service adviser, so I tracked him down. He apologized, explained something obviously slipped through the cracks, and quickly took care of the process and I was soon on my way with a loaner vehicle. Otherwise, the service process was fine.

After struggling to fix a windshield wiper issue, the service manager hooked me up with Shawn. He was responsive and helpful. I own a 2015 S class and could not understand why new Mercedes wipers were not smooth or quiet. Hopefully my issue is now resolved.

Two of my previous cars I got from M-B of Delray, This was my go to place for many years. This year My lease was coming to an end, and I went to this place again, but It didn’t go well this time. I was the easiest client, just needed a new Benz, that’s all. However, the sales person Cameron managed to lose me as a client, my multiple calls were not answered and he called me back after holidays. Sorry, too late. Took my business to M-B of Pembroke Pines, they took care of me nicely.

The car was brought in with an electrical problem. I was very satisfied with the service I received.

excellent

My car was received by Kevin and as always he explained what were the points to be done in this service. As always, he is an attentive and professional person in the treatment that he gives to the client.

I had my annual service this week. My serviceman was Francisco. He was very pleasant and took care of my car swiftly. He was so caring and got all my needs met with the vehicle. What more can we ask for?

I just moved from NY. The service department was exceptional

Responsive and good service. Respectful of my time.

Waited 30 minutes for a service advisor after arriving at the dealer. Apparently there was some confusion between service advisors and my car had already been checked in while I was waiting in the customer lounge.

Excellent customer service by staff from time I brought my car in for service to the time I drove off the lot.

I scheduled my annual service and reserved a loaner car because I had meetings with my banker and attorney that day. Due to a glitch in the computer system they ran out of cars before I got there. Kevin Suarez, my service advisor, went to work and got me a car in a little over an hour. Meanwhile, he arranged for a backup plan (Lyft car service) to get me to my meetings if the loaner car had not shown up. First class service!

Hasma provided excellent service and knowledge.

Great Dealership. Excellent Service. Excellent Sales Staff.

Evon was extremely helpful and kept me up to date even though our repair required a part from Germany and the S550 engine needed to be "dropped" to replace the turbocharger. My suggestion? Buy a certified car if not a new model and ALWAYS buy the extended warranty if available for the vehicle. Well done Evon Dawkins & MB of Delray - I appreciate the extra effort and attention.

Excellent service which is prompt and done right. Great advisor, too.

Evon Dawkins is always helpful and kept me up to date even though our repair was a small one and covered by warranty My suggestion? I always ask for him when I make an appointment. Buy a certified car if not a new model and ALWAYS buy the extended warranty if available for the vehicle. Well done Evon Dawkins & MB of Delray - I appreciate the extra effort and attention.

Easy peasy, beautifully cars, love my C300 cab. Excellent customer service from Ms. Masri as well as the business office. Highly recommend.

treat their customers with more respect

Sean Parton, the service representative is simply the best. I would not think of using anyone but him.

Thank you for your special consideration in light of my special needs, this senior is very grateful

Mardy was amazing in handling my deal ! First dealership ever I did not have to walk out of annoyed and frustrated ! Was a very smooth process getting my new car ! Go visit there and ask for her !!!! Mardy great job thank you

I needed to change the tire. I called ahead and was told they don?t have the tire in stock but they can order it and have it in a week. The service scheduled appointment for me for when they should have the tire. I came on a scheduled day only to be told that the y don?t have the tire and may have it in a month. I turned around and ordered online. Tire rack delivered the tire to me in three days.

10 years I?ve tried to find a south fla Benz dealer who deals off list. Lou Greene made me a better offer, better than I would?ve gotten from my regular Chicago Benz dealer. No bs, no upsell.. I was dealt with professionally, with respect.

MY Salesperson Mike Webb was outstanding

Been having problems starting my 300 E. Had car into service. I was told there was no problem. After getting the car back I’ve had the same problem two days in a row so far. Also had problems when I leased the car. Very unprofessional

Larry is a superstar associate with the highest level of professionalism. He put me in a 2020 C300 with everything I asked for at an unbeatable price. He arranged a fully loaded E300 for my Dad last year too. We all highly recommend him and MB of Delray for any of your benz needs!!

Staff was friendly, professional. Listened to exactly what I was looking for.

My Salesman Mike Webb did a great job of listening to my needs !! He found the exact car and price I was looking for GREAT JOB I was only in the dealership for one hour to get my deal done

My advisor was super friendly and knowledgeable

I lease my vehicle from Mercedes in Delray. They service my vehicle as well. I have absolutely no complaints at all and their service is excellent

Why o why is it so hard to find good service reps here

good technical support, fast service.

4 stars mostly because of my salesperson - Cameron!!! He was congenial, responsive and respectful throughout the entire process. Go see him if you want to get a vehicle! Also, they handled the process to get me my actual tag pretty fast. This prevented me a trip to my local DMV. With respect to other parts of the process, I had my concerns - especially when we're talking about the Mercedes Benz line of vehicles. I live out of state, and it didn't appear the same service to accommodate me was being provided as with someone who walked up directly to the dealership. I did a thorough survey on Mercedes-Benz so I'll spare the details here. Here's a few items that were overlooked during my process: 1. Communication with notary on changing dates on paperwork - led to me having to sign some documents twice. 2. Still have yet to receive copies of the paperwork I signed with notary. 3. It was stated I would have 2 keys; only one came with vehicle. Later learned a second was being ordered and would be sent to me. I then have to take it to a Mercedes-Benz near me to have it programmed. 4. Couldn't make arrangements for my car to be delivered to a local store, and then checked and detailed there for my pick-up. Car was ultimately delivered to my home, for me to soon realize the battery was dead. For delivery vehicles, I believe it is well worth the cost to have diagnostics run at a local MB store and have the vehicle cleaned up for the customer - especially if the local store is within the AutoNation family as well. 5. When vehicle did arrive, it had no dealer tag so I couldn't drive it for a few days. In fact, actual tag came at the same time as the dealer tag.

Pleasure doing buisness with mercedes of delray. I went to over 20 dealers in the area this was by far the nicest when looking for a car for my mother

From sales to service found them extremely cordial , would highly recommend this dealership

Service both my cars I purchased from there , Sean is my usual service manager, but in his absence the rest of the team is amazing too specially Evans

Made an appointment, loaner car was right there, service was great. What more can you ask for. One happy Mercedes owner.

Great services and customer service was excellent .

I have had many MB?s and Delray has been Great. Jonathan Vargas is truly an amazing professional for the brand. He explained everything thoroughly as stages happened truly a GEM. I am an extremely Happy client. Loyal to Mercedes for over 40 years . Patricia Rinaldo

It took 4 days to replace a flat tire ???!!! No loaner car available ! No tow service available a Sunday! The A in AutoNation stands for arrogant ! Even when they said it was ready it wasn’t ready!!! EMBARASSING lack of service ! Need retraining on auto service 101!

I went to the Delray beach Mercedes Benz dealership and was extremely happy with the service the facility. It was a simple item and they took care of it immediately at no charge. I love my Mercedes Benz. It is my fourth one and I will continue to support the brand. Patricia Egan Crocco

It took 4 days to replace a flat tire !!?? No towing service on Sunday!! No loaner car available !! The A in AutoNation stands for Arrogant! EMBARRASSING lack of service ! Need service 101 retraining !!! Even when they said it was ready it wasn’t ready!!

Highly recommend their service department. Service was performed in a prompt, professional manner.

good and fast service

Impressive place, clean and modern. But.... when I asked how much they charge for oil change service for a Sprinter, they told me it depends on mileage,. Sounds like a scam. Their estimate was $380.

The professionalism and attention to detail by my service advisor, Stacey

Service Department staff is courteous and prompt. ?A? service completed in timely manner.

I was going to the Palm Beach Mercedes dealership for my servicing. I switched to Delray and glad I did. At Delray, they are more professional and treat you like a valued customer. They told me before I brought my car for its 60,000 mile service that it would take a while and made sure that I would get a loaner car. I give high marks to Jonathan Vargas and to the car loaner department representative Joshua. I will definitely take my car there again for its next servicing.

Wonderful experience buying an used TESLA Model X. They allowed me to buy the vehicle with 5 day 250 mile policy. Bryan Oulton was outstanding. He kept the vehicle ready on the day and time I wanted to see the vehicle. He also followed through on his promise. He gave me the confidence to buy at this dealership. Highly recommended. Last but not the least the no haggle price was amazing!!

Happy with salesperson Hamsda, did great job. Dissatisfied with finance department.

Good reception and good attention. I had my appointment for Friday but forgot and went one day before I was received well and serviced my car without any hesitation.

My sales representative Shawn was excellent. His knowledge about my car was impeccable. The representative handling the loaner car process was excellent. Both parties made me feel good about owning a Mercedes GLC 300.

Kevin MARTINEZ the service writer was one of best ever dealt with

Based on the lack of organization, short staff to support sales (especially during the Holiday Sales Event) this location did not have the staff to support this event, and inconsistency all around. The location appears to be poorly managed, and it took 3 days to get my vehicle, and then had to bring it back to fix something, that should have never left the shop that way. I waited over 2 hours after everything had been received and verified, to sit with a sales manager to sign papers i had already signed during the initial process. I shuttled 3 times to back and forth to work to get this vehicle. I just did not feel it was the best representation Mercedes-Benz.

I worked with Shawn Paton. He was very customer friendly and took care of everything for me.

Very good service. My sales representative Joel Feldstein was excellent.

Service appointment was scheduled quickly. Everything was completed in one day. Only issue of note was that I needed new tires and was told they would be installing Pirellis, but when I arrived I noticed that they had installed Continental Contacts. These are nice all weather tires, but I had told them the car was no longer going North and did not need tires to handle snow anymore. I was tempted to insist they replace them, but I don't want to waste more time at the dealer.

Service appointment was scheduled quickly. Everything was completed in one day. Only issue of note was that I needed new tires and was told they would be installing Pirellis, but when I arrived I noticed that they had installed Continental Contacts. These are nice all weather tires, but I had told them the car was no longer going North and did not need tires to handle snow anymore. I was tempted to insist they replace them, but I don't want to waste more time at the dealer.

Great to do business with. First class all the way.

👏Melissa Stacy, Assistant Service Manager was extremely helpful

Bought a new mercedes from here but not a good experience, they tried to manipulate with different cars, wasn't fully transparent, tried to force A LOT to buy extra items which aren't necessary. Not a good buying experience !!!

Customer Service for Royals. This place treats you like Royalty. Very Thankful for Stacey my Service Mgr

STELLAR SERVICE. FIVE STARS. Everything about this experience was first class! Jake handled our purchase with care and enthusiasm. He tracked down the perfect vehicle for our needs. The rest of the team were thoughtful and knowledgeable. They exceeded our expectations!

my service specialist SHAWN PARTON @ Mercedes is the best...I don't know about the rest of them because I refuse to work with anyone else, but he's courteous, prompt, takes excellent care of me and he makes the most cumbersome a breeze....Thanks Mercedes Benz of Delray for having the best service guy I could imagine in your shop.....

Overall, had a good experience .All questions answered and no pressure was exerted.

Excellent costumers service. Professional and friendly The best

Service performed in a timely manner. Service manager David Rhy was friendly, knowledgeable, and efficient

in-warranty unresolved challenge ....leave 6 notes on the generals manager's desk and still no call back

Their service department is top notch in my opinion. I used to go to MB of Coconut Creek and their service is total crap. They will charge you for every little thing and all the good SA have left because of bad management. I went to Mb of Delray Beach and so far everything is working out smoothly. Just the other day I took my car in because steering wheel tilt function was not working. My SA Jonah took care of this issue on the same day and did not change me anything. Great SA. Their body shop is really good too. They will also keep you up to date on all the repair process. Keep up the good work MB of Delray Beach!

Service was prompt friendly efficient. Price was fair . Customer care was perfect Advisor friendly helpful When they were going to be delayed on a pick up they called and sent Lyft Very satisfied

Shawn Parton made it painless and very enjoyable! The best service I have received!

My repairs or service always completed in a timely fashion and my service people are great to work with..

Service department’s Melissa Tracy was phenomenal!

I arrived at the dealership a few minutes before my 10 am scheduled appointment. After waiting for about 10 minutes for someone to check me in, I went over to the receiving desk . I was told that a service person would take care of me in a little while. After 50 minutes, when no one contacted me, I went over to an Assistant Service Manager, Melissa Stacy and asked her for help. She apologized for the delay and took care of me. When the maintenance work was completed, it indicated that I needed a new battery and rear tires. When I told Melissa that the price she quoted me was much too high, I emailed her a copy of an email I recently received from MB with reasonable battery prices. So I asked her to check it our. I also asked her to find out about the status of a recall for my car. I had received a letter in February from MB informing me that the passenger side front air bag was recalled. I had called MB a couple of times since receiving the letter asking when I could bring in the car for air bag replacement. Unfortunately, although it's only a couple of days since my request was made, I have not received a reply for battery and recall information.

My service manager was very helpful... the promised loaner wasn?t available, but he got me out quickly. No problem.

Always a pleasure to deal with Stacey the Asst Service Mgr.

Chamsa was amazing . She was so patient in explaining everything we needed to know

Brian was absolutely attentive and professional. Took care of all concerns.

Was turning in a C300 and looking for a new vehicle. Dealer representative (Michael Luciano) was extremely helpful and very professional while guiding us through our options

Service person David Rhy excellent

Been a longtime customer. Personal and professional attention

Car was handled with gloves and returned with the problem resolved. Excellent service and attitude from the dealership and service rep.

Michael Luciano our salesman was extremely helpful in finding our perfect car.

super wonderful sales guy Michael....really listened to what we needed out of a car, wasn't pushy but followed through very well and professionally. LOVE the car! The buying process could've been quicker, I thought...that's my only complaint!

Roadside Assistance came to my home on Sunday night to repair/replace my battery. The tech worked quickly and got everything taken care of while I relaxed in the comfort of my home. The battery had to be replaced, which was a much bigger project than I thought it would be.

Brought in my car to be serviced under the service code B1. Version happy to get it back washed, wheels shined...looking almost like I first got it. Everything went well..thank you ???

As always, top notch service! positive experience each visit to the dealership.

This is our third purchase/lease with this company. Our Salesman, Lou Green..THE BEST

Professional and friendly service!

Very helpful and knowledgeable people in the service department. Highly recommend .A little expensive but worth the extra cost.

Dropping the car off was easy and quick. I had a 9:30 appointment and was told the service would take about 3-4 hrs. At 1:00 ish I called to get a status n was told my advisor was out to lunch and no one else could provide a status on when the car would be ready. I left a message. After 2 pm I called back, my advisor is was with a customer, I left another message. At 3:30 I called again, my advisor told me they were still working on my car. This was for routine B service. I explained I had to go out that night and didn’t need the car back but I just wanted to know when it would be ready. About 5ish I received a call that the car was ready but it was ok to pick it up in the morning. I went the next morning to get the car, again the process was fast. I drove home n later in the day went out to discover my floor Mat on the passenger side was missing. I called my advisor who promised to track it down. I am still awaiting a call back with a resolution.

My salesperson was very nice to deal with, very pleasant to talk to also took his time explaining how things work in the automobile etc.

Shout out to Marti and all that helped me at Mercedes Delray!!!

In almost 7 years, no problem has ever been repaired /solved the first time. Sometime not on the 2nd or third time.

I was treated very well at all stages. Everything was done quickly and on time. Loaner car was great.

My service coordinator was very professional and I was very satisfied with the work done .

They promptly repaired my car. I was very satisfied.

I was truly impressed by the kindness and consideration when I brought my car in for its first scheduled maintenance. Everyone was so helpful and my service coordinator, Evon, made everything run so smoothly. Thank you!

My battery died while I was in the hospital in New York for a serious surgery. I was able to travel to Florida on Nov. 8th and my battery was dead. Roadside came and started it and I requested a new battery as this one was purchased 10/20/17. They told me to call the service department at Del Ray which I did. I called 3 days in a row and no one has ever got back to me. I am in the market for a new car and would consider Del Ray. The receptionist said she would walk my information to the service department. No one has ever called. I would like the battery replaced. Many thanks Harvey Ostrager. 631 335 4636

Unfortunately I would never trust this dealership ever again. I took my Mercedes Benz C300 to this dealership in Delray service department, they gave me loaner for a day there was an issue with Pre Safe, i got the car next day still having some issues with it and yesterday I’ve noticed one of my colognes in the car is missing even though it was locked in the glove capartment i called the service department and i spoke with my advisor he said he’s gonna let the manager know and call me back but they never did.

Never trust this dealership ever again. I took my car to this dealership in Delary service department, I?ve noticed one of my colognes in the car is missing i called them and i spoke with my advisor he said he?s gonna let the manager know and call me back but they never did.

They are a phone call away. Very accommodating. Professional sales staff. Service is quick. Bagels are not stale.

Great service. Larry our sales person was great

Appreciate being able to review of any concerns and servicing requests before hand. Being serviced promptly and completely. Thank you Evon.

Excellent service department. Jonah is the best rep. In and out quickly.

Great Customer Service. I deal with Kevin Suarez and could not be happier with the service I receive. My husband is handicapped and I am his sole caretaker. I do not leave the house. Mercedes-Benz of Delray is so accommodating to my situation, they pick up my car and give me a loaner. And, needless to say, a Mercedes is a wonderful vehicle.

From NY 1 st time there everything went smoothly car came back nice & clean Wonderful loaner car & very nice customer service & adviser.

Had a wonderful car buying experience thanks to Clifford Brush, Benjamin Shatkun, and Kavon Moradi. Everyone was kind and respectful and I did not feel overwhelmed or pressured. I love my car so much! I will be shopping here in the future and highly recommend this dealership to everyone!

Kevin my service he is very helpful and very nice friendly. David chaffin mechanic he did a great job with my car.

Our salesmen was very good Michael Webb and our financial person Russell rienzi

Greatest customer service experience and Joseph has been so great to is, we buying 2 cars.

My mother in law just purchased a 2020 Mercedes Benz GLA250. Our salesman Benjamin Shatkun made the experience a pleasurable one. I highly recommend him. He gave us a fair deal and was extremely kind to mom. I will purchase my next vehicle from him!

I booked a 15000 mile service,upon research I figured my 300C should be worth $200 expense.So happily I drove in had a coffee and was called to the service rep. He informed me on all the parts the will be checked ( nothing is wrong with the Car) and the cost will be..... $1200 wooo.i thanked him took my free coffee. I u are a senior citizen avoid The place..

Pre-delivery inspection was not performed although the Rep had a full day to do since he knew when I was going to come to pick up the car. It was embarrassing that the Maybach could not start in the showroom in spite of the use of the strongest booster cables. I was about to walk away... I was to pay cash over $115,000 for a car I was not sure it was going to start the next day. We waisted a terrible amount of time. Ultimately, they had to replace both batteries on the car. Because of that, since it was getting late, many mishaps happened thereafter such as new license plate installed instead of temporary tag as I requested; missing headset and another headset not programmed; missing washer to install Autonation license plate cover; not enough time to go over the various functions of the Maybach and dead batteries in the 2 remote controls. Someone must be held accountable. Taking delivery of a 2017 Maybach ($200,000 MSRP) should be handled more professionally. I?m a loyal Mercedes-Benz person. In fact, I was upgrading from an S550 to this Maybach S600 and I have an SL AMG in my garage as well. This is my 4th Mercedes in the last 16 years. The price was indeed competitive but, the delivery process was way below my expectations. So far, MB of Delray is far from being my best.

Dealership performed service in a timely manner and was thorough.

I reserved a Mercedes E250 priced at $21900. I made multiple requests for a buyers orders. Two day after I received a buyers order and the price was changed to $24881 plus additional $799 doc.fee.. This is a systematic approach of AutoNation to manipulate prices insult it's prospective customers. Total waste of time. Never purchase a vehicle from AutoNation. Very dishonest and unprofessional dealership.

excellent all the way around..From the moment we walked in we felt important and taken care of..

The facility is a big circus. People everywhere walking around aimlessly. They kept my car 24 hours to provide an update to a system that should take less than an hour.

Joseph Taylor was excellent and the whole team (manager Joe and Loren the concierge) made everything seamless. The finance portion (buying extras and coverage) usually stressful, was easy and a joy. Great dealership and needless to say, a wonderful car!

Fabulous service, very courteous Loved the whole deal

Very good and nice experience

I was given a loaner for the two days this service required, and treated very graciously by all personnel. Stacy Grell, who is my service advisor went above and beyond expectations, always willing to answer my questions and always clear about costs. She personally made a small repair on the body of my car, and in every way could not have been more helpful.

I brought my car in as I had a malfunction with my power steering. Johnathan took care of me and made sure the problem was resolved and had my car out in less than a day. He was awesome. I highly recommend this dealership and make sure to ask for Johnathan

They were a pleasure to deal with. Thank you to Cameron for helping us to get the deal done. I am enjoying the car immensely.

I just leased my 3rd car from Mercedes Benz of Delray. If I was not pleased with their staff and service I wouldn't have returned. This time Peter Klein was my salesman and he was great. Not only is he a good listener he had the awareness to do all he could to please his customer.

Great place, Super quick and easy transaction 👍👍👍. Thank You Joel.

Great Staff!! Very efficient and and precise with my sales needs!! Thank you again Mardy and the staff at Delray Mercedes for making this a smooth process!!

Great service very professional while I was waiting for the car I have a choice between the coffee and breakfast, very nice. The service was fast.

I previously owned a Mercedes Benz in New York and was very happy with the sales and service there. But I have never experienced such poor customer service from a dealership as from Delray Mercedes, ever. This was my 7th interaction with Delray Mercedes and they were all negative. I went 6 times for a slow leak in a tire. They did not fix it and on the 6th visit they claimed their air machine was broken. Then when I took it in for a very expensive 10,000 mile service (for which I waited 30 minutes to be checked in) they lied and said they fixed the tire for free, but charged me $30.00. Not happy with Mercedes at these prices and abominable service. I?m looking for an alternative to this dealership.

Pleasant negotiation, nice people! Definitely, I will buy more cars with then!

Finance - Illegal activity from finance. I didn’t want extended 3rd party warranty. Russ made me sign two contracts in case I changed mind. After a few hours of research didn’t want and 14 days later it was in my loan without any authorization. It’s been a month and autonation still overcharged $5k stating in 6 weeks it will be rectified plus that I’m paying interest on. Will unfortunately make a legal case since no one will address there. Car - sales nice and Bought car. However, despite autonation promise of “worry free” and “rigorous” inspection, that didn’t happen. After a few days the cars a/c never worked or vented sears. Was in service for a week. A/c addressed but vented sear worked for only a day. After driving less than 100 miles and taking on highway noise tire sounds from rear. Brought in again. They said bent back rims. So where is the rigorous inspection?? Irked on the car I wanted to buy another one almost 2x price and after being in service majority of time for lack of inspection they offered $4k less than what I bought for. Basically used car scammers dressed in a tuxedo. Legal will follow out of principle, not winning. Beware.

Their Service Department is the best!

Service was done professionally The only complaint I have is with the manufacturer The Econo bottom can't be permanently disabled and the car shakes and rattles. when I asked if it can be fixed the answer was No This ? option ? will influence my decision in a negative way when it comes time to get a new car

I love the Benz I bought but would not recommend the dealership. It would be helpful if someone was at a desk greeting people as they walked in, rather then guests having to meander around having to hunt down a salesperson. There's no where to sit while waiting for a salesperson. Salesman actually answered his cell phone while demoing my new car to me, as if I was no longer important now that the sale was already made. I worked all my life to walk into a Benz dealership only to get a Chevy experience.

Listen to needs & concerns. Excellent explanation of car features. Able to reach our salesperson with questions. Call back always timely

Great deal great staff especially Joel anybody buying in delray Mercedes see him

A peculiar light flashed on the dashboard in the morning yesterday. I called the dealership to see if I could continue using the car. They suggested I bring it in as it looked like a battery problem. Not wanting to get stuck somewhere I did take it to the service area. They advised me that indeed it was a battery problem. They said it would be about 2 hours. I went home and in. A few hours was able to pick up my car with a new battery installed.

I received wonderful attention from my sales person. Happy to answer all my questions, show me all models I might be interested in and instruct me on all aspects of my new car.

Hi i am from Quebec, Canada I had a problem with my GLE400, i drove in Mercedes-Benz of Delray Beach and service manager David Rhy to care of me right away with courtesy and professionalism that we expect from a MB dealership ! Thank You Team MB of Delray.

Shawn my service advisor is the best. Would not have my MB serviced anywhere else

I was greeted warmly, sent inside to my Service Representative who I had an appointment with and it was a seamless process to get my loaner car and be on my way. My Service Rep called on the day he said it would be ready and I returned to a very clean car with the new airbags installed and was back out the door in less than 15 minutes.

Kevin Sanchez has been my advisor for several months now and I am so glad he is with me for guidance and navigating the routine maintainence and service maze. He is a true "professional" in every way!

The Mercedes Benz salesman and support staff gave me a great buying experience. They were patient they were kind and very professional and so very helpful through the whole process. My second time of purchasing a car from Mercedes-Benz Delray and that’s why I went back because they are the best.

My lease was no hassle. Everyone was super accommodating. I love my new car! Darren and Bryan were so very helpful. Thanks for helping me get the car I’ve wanted for 20 years and making it such a pleasure!

Wanted to take advantage of the “pull ahead” program for my 8th MB. Internet agent was useless and responded to me 3 weeks after my attempt to meet. I went with the competition and now enjoying another brand. He was a snooze!

Wonderful Service & help.7

Excellent, service was on time and the repair was completed withi the estimated time!

Excellent service from check in the collection of my car. Shawn Parton the service manager was extremely attentive in dealing with my new tires.

clean modern dealership, showroom and work area. our service rep is on his game

M-B Of Delray eas able to repair a problem wirh an improperly installed window after three frustrating fails at another dealership where I bought the C-300. i am switching to Delray for service and new car purchaes. They are friendly, professional, and efficient. Roger Keefhus and David Rhy, in Service, have my thanks and respect.

Got in touch with the dealer and my salesman Joel F. got back to me right away, made an appointment to see the car and test drive it, the salesman was very knowledgeable about the car he was selling and made every effort to make the experience a pleasant one. Thanks again Joel F.

Prompt and quality service, from arrival to departure. Easy to set up appointment and followed up with progress as stated.

I had to bring my car in for software update - my service adviser David Rhy made me aware that I’m also due for service . He arranged that all could be done in one visit . Car was ready as promised by him at 1 pm Washed inside and outside . Checkout was fast - he was with another customer but another service adviser checked me out . Great experience, no surprise charges , exactly as discussed with David . Very happy

I was impressed by the customer service provided by my awesome salesperson, Kamryn Dodds and her manager, Darren. The financial process with Kavon Moradi was also very positive and upbeat! Always worked with the Mercedes of Palm Beach dealership in the past, but was so glad I walked into this showroom last week....they had exactly what I was looking for, so I grabbed it ASAP! Love my CLA250!!

Everyone there treated me with respect . They made every transaction so smooth. When I went there to pick up my van after the servicing . They greeted me with respect and walked me to Kevin Suarez work area . Where, in just a few minutes the paper work and questions were answered. I have done business with another Mercedes dealer and they never treated me as good as Delray . I would recommend Delray Mercedes to everyone who asks me about my van. I will be buying a car from them, next time I purchase one. The loaner car was clean and beautiful. Thank you Kevin for making the precess so easy. And thank you young that greeted me when I dropped both my van and loaner car. I’m sorry I didn’t get her name. That was my fault.

Great service. They got me in and out without a lot of waiting around!

For my first time visit to Mercedes of Delray, I was assigned Stacey Grell as my service manager who was super great...very knowledgeable and well informed.

Very pleased overall with the buying process. Cameron was extremely helpful and made sure all my questions were answered to my satisfaction. Every employee I interacted with was well engaged and made sure my experience was positive. The car was detailed and gas tank filed by the time all the paperwork was completed. The only minus I would give the dealership was the sanitary conditions of the men's restroom. One toilet was not flushed and the other one was dirty. My wife said the women's restroom was clean.

Bought a new GLASUV last weekend. Great experience. Hamsa the sales Associate as well as Karvon the financial associate provided superb customer services. Would definitely recommend. Thank you!

Problem was under warranty, they charged me and never repaired. They blamed it on the tires and front end . That wasn’t the problem at all. My service advisor, was a great guy And was just given bad information. I’m done with Mercedes

Brought my C300 in for an oil change and final in warranty 4year check up. I was given a loaner car for the day and when I picked it up at 5 it was clean and got a report that only a few minor things were taken care of. Great service and the staff as well.

The sales and service department are efficient, respectful and professional. A perfect place to bring your expensive toy!

Stacy, in repairs, at Delray Auto Nation, saved me money, kept in contact with me pertaining to the progress on my car and couldn't have been more pleasant and thorough. Thank you Auto Nation

First service at Mercedes of Delray and service adviser, Brian Murray made it a great experience.

The treatment to Clients is impecable and helpful

Everything was great, the salesman was great, overall everything was great

Took my E350 in for service this past holiday weekend...Jonah was awesome! Excellent customer service!!!

I had routine servicing of my SL550 and was pleased with the service I received at Delray Mercedes.

My salesperson,Hamsa was an ultimate professional. Totally knowledgeable about the automobile I was interested in purchasing. Then when I did purchase it, she walked me through all the controls and extras with ease and professionalism.

Thorough, professional with great loaner service.

very accommodating! definitely recommend!

Serviced my C class at Mercedes of Delray. Service Manager Ken saw me quickly and made the process easy. Car was done quickly, was well washed before being handed bacl and it was easy to work at the dealer while the car was in service.

Sadly I am happy with my car but the service dept has continually fallen so far short that if you buy a car there make sure you can have it serviced elsewhere. I never write bad reviews but when you call it takes days to make an appt, the advisor you're assigned is rarely there. I even brought it in since the tire pressure light kept coming on. They told me nothing was wrong but when I looked there was a visible screw in the tire. This last trip my car was in there for 8 days to get an Oxygen sensor fixed???

Cameron is the best sales person that I have ever dealt with at Mercedes-Benz of Delray.

From the moment I went on line to look around for a new car I was impressed with the MBZ. I received an email the next day informing me that the model I preferred was indeed available and better it was at the Auto Nation dealership in Delray, just down the block from my residence. As I was tired of driving to my past auto dealership 50 miles away, I felt that this was an omen to go MBZ, for convenience, care, and location. From the moment I was contacted by the salesman, Bryan O to the time I spent in the dealership, I felt relaxed and ready to make the purchase happen. The manager, Madison made her presence know as I negotiated my best plan. The customer care representative, Loren, is such a bonus to have available on his cell and in person as I have returned with learning curve questions. And the business office in the back, as I made my actual payment, made it happen my way. Everyone has been so welcoming and friendly, in fact I feel like I have new family and friends in the neighborhood!!

Great service - exceeded my expectations!

I called 4 times to find out the repair status of my car. No-one has the courtesy to call me back.

Always courteous, accommodating and they keep you informed at all times with a minimum of inconvenience to the customer.

Great buying experience. Great communication with the dealership and they made it a smooth transaction. We bought from out of state and they were very helpful in the process of having the car shipped. Would definitely go back to their dealership for future buys.

Kevin is my service advisor. He is vet nice and diligent. He said my recall service and wash would take 3 hours. It did . He offered me a loaner car, however I was ok He is great to work with!! . I think Mercedes Delray should bring back the Bistro, as it was nice to have the option of lunch while waiting. All is Good!! Thank You

Excellent service and staff.

Great place, hassle free friendly. Awesome deal. Go see Robert and Kavon

It was my first check up ?A? for my 2018 E AMG 43. Only 4400 miles. I specifically asked if the check up included tire check and air pressure adjustments and was told yes. The service was completed quickly and I did not have to wait to long. I was thrilled to leave. As I drove on the highway and warning comes on telling me that the pressure in all 4 tires is too low. So I had to make a U turn and return to the dealership to have tire pressure adjusted. Not happy about this

Worth the drive from Miami to get Delray to get a far better deal. Thanks to Reggie Rivera for the great service!

David Rhy and the service team are the best , from the moment of dropping off my car for service to picking it up for my 24 month MB required service

Everyone was so nice. My salesman, Amir Boctor was amazing. He was very knowledgeable and helpful with my purchase. He is a very classy gentleman. Not pushy

Brought car in with only 2,900 miles for a simple oil change. Insisted they had to charge me $450 to check entire car or refused to reset service lights. I was leaving town and had no choice. Charged me $450 for oil change and $375 to fix nail in tire. I have since found a local mechanic and will never return to service or buy another car from this dealership.

Super convenient, easy negotiations, and really friendly staff members.

Oliver our sales person was very helpful in our transaction I recommend anyone buying a Mercedes to get it at Delray Mercedes

I brought my car in for 2 recalls. After 5 days. Not one phone call, not one update, I called them to find while the work for my recall wasn?t completed at that time, they found, in their ?expert? opinion, but I needed an additional $4500 in repairs. I took my car immediately to my mechanic, who inspected all of their list of repairs, and found the only thing that was needed was a new battery. They put my car on a lift, and pointed out every single item that the dealership wanted to repair/replace and there was not any validity to any of their issues. Outrageous! Shameful.

Everyone was as nice and as helpful as possible. If something was required they did their best to get it done as soon as can be.

Excellent service by the asst service mgr. stacy grier

Larry is the best. Great advice and got the right car for me at a fair price. Very helpful in getting me into car and returning old in the same day.

timely and complete

excellent service attentive and dedicated. faster then first indicated thank you

Seamless process and Hamseh Masri found exactly the new Mercedes I was looking for within hours. I would recommend her to friends and family.

A very pleasant experience. Absolutely no pressure and a quick process.

The buying experience was fantastic and the salesman made the the whole process very easy. Joel was excellent in all aspects of the process.

great service, Mr. Ersoy is very professional and helpful.

I don’t recommend their service department. Their service department was the worst I have used. I have used MB departments in Fayetteville, Wilmington, NC. and Natick, Burlington MA. MB of Delray didn’t return my calls, and made excuses that they were too busy, and always waiting for parts. When I asked for a loaner car after a week and a half, they told me they’re working on it. Another week went by. The service manager was a waste of time also. I would not recommend them.

Excellent service provided and prompt attention. Provided transport service which worked out very well. David very good service manager and Juan was very friendly and helpful providing the transportation locally.

Excellent service provided. Always a pleasure to visit.

Top-of-the line service. Easy to deal with. They treat you like royalty. I'm hooked for life on MB.

Simply Amazing! Kevin Suarez took excellent care of my as a person and my car. I was well accommodated with all my needs. Great Dealership !!! Highly Recommended !!!

We had an amazing 5 star experience with our salesman Larry and are very happy with our new car. The showroom was beautiful and all of the employees work together as a team to help you. Camryn was very friendly and helped us navigate our new car and took the time to answer our questions. Thank you so much for making this a great and stress free experience.

Joel Feldstein, our salesperson, and the sales manager, Kevin Connolly made the whole process easy. I am thrilled with my new Mercedes-Benz!

Needed normal maintenance at 2-years - was given a loaner & a faulty battery was identified & replaced - great experience!

Our sales person Hamsa Masri was excellent, she turned a possible dissapointing experience into a very satisfactory sale. Her can do attitude was great and she is an asset to your dealership

Great customer service , very professional and got a great deal!. We keep coming back for the last 10 years due to our salesmen, Benjamin Shutkin.

Service and loaner process was prompt and efficient. I knew things were good at this dealer when my service advisor, Jonathan, helped schlep 10 Home Goods shopping bags from one of his customer's loaner to her just-serviced car!

The service manager is amazing!

Mechanical problem diagnostic inspection found and corrected fast

purchasing a car from them was stress free, no problem and easy

Brought my wife’s car in for an oil service, last year the price of the service was 165.00, labor charge 64.25 This time the charge was 263.00! Labor rate was exactly the same as last year, but this time the price of the oil doubled! Let a message for the Service manager to contact me, still waiting for a response.

Great service. Shawn is incredible.

The service by Shawn is always a great experience.

I was looking for a specific car and MB of Delray Beach had one in stock. We did our business online, no haggle price on their car, estimate on the value of my trade, and we were close. Deal turned out a little better than I had hoped, and after 1.5 hours I left in my new E350. Don Miller was good to deal with, and Dan Palladino made the ownership process easy. Do your homework and you will be pleasantly surprised. Jeff

Very efficient. Evan Dawkins was excellent

They fixed the problem I hope. Brought the vehicle in and was not seen in a timely manner. Had to check back on the vehicle myself to find out what was transpiring. Was told the vehicle would be ready at a specified time because I had an engagement but the vehicle was not ready in fact it was being driven. Once picked up the vehicle had gained 50 miles from the time I dropped it off. The service manager was very polite.

Great Sales team! Made buying a new Mercedes effortless.

As far as the service on my car, I have no complaints. David was professional and very pleasant to deal with. However, the customer waiting area leaves a lot to be desired. Actually, Mercedes should be ashamed of themselves for not offering their customers anything but coffee. To charge for water, that's despicable, Other dealerships are much more generous, offering soft drinks, snacks, WATER, TV , and reading material.

Excellent service. Brion and his team treated me great. As usual.

A great car buying experience... My VIP sales representative, Guirlande Mardi made sure I was completely satisfied with the car. She is a terrific sales rep. Also a shout out to Ms Lisa Guarini, made me very comfortable with internet sales.

I am on the fence on recommending MB of Delray. I came into buying a 2019 C43 AMG from Michael Luciano. In the beginning everything had been great. After 6 hours at the dealer, I finally was able to get the ball moving on purchasing the car. Micheal did not have great knowledge of the car. I was disappointed to learn after taking the car that it did not come with adaptive lights after I told it was. Not a deal breaker but it was a factor of purchasing the car. During the process their computer systems kept crashing so the buying process was not as smooth. Then the attendant to instruct how the car works was in a rush because it was the end of the day. He made sure to let me know what time his schedule ended. After taking the car home, there were things that needed addressing but had not gotten to with the dealer yet. Michael called me a week later and asking me about the car. I asked him to address a couple issues and he said would call me back. NEVER DID. I called the dealer and decided to leave a message to a service advisor. AGAIN no call back. Now I feel that their only importance is to sell the car but no customer service. Disappointed to say the least. I value everyone's time as my time should be as valued as anyone else's.

This was my first visit since moving to FL. Top notch service department. My service advisor, Evon, was as good as they come. Went out if his way to address my issues.

The customer service at Mercedes of Delray goes went above and beyond for me with my recent replacement of my airbags. They were prompt, courteous and thorough! My Mercedes is driving impeccably!

Worse car purchase experience of my life! I always wait to post reviews as sometime things start out badly and turn for the best, Unfortunately it was not the case. I purchased my vehicle on November 21st, a used car, roughly 10K nothing fancy I am aware of that, I am in Fl a few months out of the year and just needed wheels to get around. I test drive the car, liked it ad call back the next day to confirm the purchase. So far great, sales and finance team are great, on the 23rd I drive away in the car no issues at all. Well i need to leave town for work as usual, drive my self to the airport and since its the first real long drive I do w the car alone i charge my phone and put on some music, well the charging doc isnt working and the front speaker is not working. Not super happy but life happens. I call to inform of the situation right away and to let them know I am out of town but would like to bring the car in. Sure not a problem, we ll have someone reach out to schedule. 3 days go by, and nothing. I call back and nothing. I leave the sales manager 3 voicemail and nothing. its now December 7th and still haven't heard back, I call again and told them I ll wait till the manager is available since he obviously doesn't return my calls. We schedule a service appointment for December 21st (one month later) and I am told the car would be ready on the 23rd, well its not ready on the 23rd as they need to order a part, Ok i get life happens again and its Christmas time but now i have to leave town again so i wont get my car till a get back and I am not pleased about that. I get a VM on the 3rd to let me know my car is ready, great I think im getting back to FL on the 4th so its perfect timing, I call them back just to confirm the car is indeed ready. "yes sir, you can by anytime". So on the 5th I drive to DelRay (20/25mi drive from my house) and after waiting for about 45min I am told they cant find my car keys... Once again life happens but at this point I am quite irritated, I am told they are sorry but nothing they can do except giving me another loaner. I am guaranteed a call Monday morning, but of course on Monday at 11am I am the one calling to check in again, at this point I am told that the car is ready and the keys have been found, in addition I am told the car was ready on the 3rd... Oh really??? I knew that but I was out of town...so it's my fault? Like if i came on the 3rd my keys wouldn't have been lost and therefore its my fault I came on the 5th instead???? What a joke, no apology, no nothing....I will for sure avoid doing business with this dealership in the future!

I called at the last minute for a Saturday service appointment since I had to go out of town unexpectedly. My car was in and out as promised by Kelvin who was courteous and efficient. Definitely will ask for him the next time.

One of the best service departments around. All of the service advisers are knowledgeable, professional, personal, and polite. I have bought 4 new cars from M-B of Delray since 2011 and my only complaint is that the tire pressures are never correct!!😃

It was a very positive experience. Our sales person was excellent and very patient. The only downside was that when I picked up the car, I had to wait 45 minutes before the car was filled with gas and my orientation to the use of the car began. And I had an appointment.