But a slightly used 2019 S 63 AMG With 26,400 miles. Sales people were excellent after driving at 400 miles I found out there was a small problem with a fuel filter brought it back there and they had a fixed within 15 minutes no questions asked. Decided to buy another car from them because they’re that good

SERVICE WAS EXCE:LLENT

Wonderful service and excellent attention and explanations from, Mr. Michael Luciano and Mr.Zakaria Loutfi.

my car had 26,000 miles on it and had a front end shimmy. i had brought it in for service for the same thing 6 months ago i have gone through 1 set of tires and now have new tires and even though there was a recall on the steering coupling it shattered and i was told i had to pay for the labor to replace it. Mercedes picked up the parts. they should have fought harder with Mercedes to pay for the whole job. i was never notified when the car was ready to be returned, i had to call them. I have had the car for a week and still don’t know what the bill is. personally i think this is a poorly run dealership.

Service was great, attention to detail was impressive, salesman was knowledgeable and pleasant to deal with, comfortable showroom and the various functions of the car were fully explained.

Service was excellent. Jonathan was a pleasure to do business with.

They helped me when Mercedes corporate wouldn’t Do anything for me

Jacqueline is a true professional. She made me feel comfortable and therefore established my trust in her.

What an awesome experience I had on Saturday as I was making a purchase (lease) at Mercedes Benz of Delray Beach. I did my researching online to keep from going from dealership to dealership. When I found my car I texted a request of interest. I immediately heard from Salem, a sales associate. After texting, emailing back and forth asking a few questions to determine if I wanted to make the drive to Delray, he assured me it was there. He told me he would have it parked in front of the dealership for me to see when we drove up. It was there just as he said!! I knew it was the car for me when I saw it. We looked at another color combination, but I went with my original choice. Salem made this purchase effortless. I told him that I did not want any haggling with the finance people. I knew what I was willing to pay and I have excellent credit. The longest part of this deal, was getting my credit report opened (because I chose to have it locked for security) and getting my insurance company to answer the phone. I completed my insurance update online while waiting for someone to pick up. Everyone we encountered at this dealership was very pleasant and professional. We felt welcomed. My time with the finance department was the signing of the papers to make it official. Thanks to Salem, I am a happy customer.

Mike, my sales concierge was extremely detailed and patient. I’m giving Michael Manocchio, Darran, everyone who assisted with my purchase ⭐️⭐️⭐️⭐️⭐️ for service.

Excellent service and all work performed in a timely manner. Stacey Grell, Assistant Service Manger is the Best

David Rhy goes beyond to make sure my service is exceptional !!!

always great

I would like to give a big thanks to friend Dave Gold for putting me in a beautiful E-300 yesterday. Got me approved seamless and whole process was done in just a couple hours in and out. Loving the car and if you need a Benz make sure you see Dave. Thanks again my friend!

Great experience with my salesman... Lou Green was the best. My go to in service is Evon. He is outstanding. Very caring and professional. He sincerely cares about his customers. Very grateful to have dealt with these two employees. Sue Pikus Delray Beach

The service personnel are professional and courteous. This is my third Mercedes, because I know I can count on good serve for my vehicle.

Shawn is always professional and always very helpful!

As always excellent service and care by Jonah!! Jonah was able to get everything done right away for me while I waited which was great. Ty Jonah!!!

I wouldn't recommend Delray Beach Mercedes-Benz. My first time purchasing Mercedes Benz and the experience was not what I had heard about from my colleagues who has purchased Mercedes from other Mercedes Benz dealerships in Florida. I was disappointed in the 3day wait to get my car. I didn't use their financing so I had to wait until they received my check (which took less than 24 hrs) to get the keys. I literally drove off the lot 3 days later. I spoke with the management and was told that they would do a better job with their processing and she apologized for the inconvenience. My dealer apologized as well. I hope she makes the corrections needed so that EVERY costumer drive off with positive experience.

Evon was fantastic!

The service from everyone at the Delray Dealership was superb. What an awesome team! My Sales Rep Bryan O, was very attentive to my needs. He was a good listener and understood what I needed in a vehicle on this purchase. He made my decision on choosing the right vehicle super easy. Sales management was also amazing as well as your finance Team. This is my fourth leased vehicle with Mercedes Benz. I’m from NY and recently relocated to Florida. The Mercedes Benz of Delray team made my experience magical.

recall work done exceptionally quick and as always, care and feeding of customers excellent.

Outstanding staff and excellent experience.!

Horrible. The service advisor was very rude. She wasn't understanding or knowledgeable at all. The advisor argued with about me about my warranty I wanted to use. And that I'm paying for..She wanted me to pay out of pocket when I have a warranty . It was awful. They don't give good service to black people only whites never get good service when I come in for service. I will never buy a car from mercedes of Delray ever again.

Appointment scheduled with Evon last week to check camera and gas cover. As usual, Evon was courteous, helpful and my car was ready in an expedient manner.

Stacy followed up whatever I asked her to do and she did a great job. The car was ready and clean to be picked up.

Very pleasant and attentive

The staff was very helpful making the experience flawless

Evon took care of me and my car in an exceptional way! 🌟🌟🌟🌟🌟

While the girl who handled my service was professional and perfect in doing her job, this is the second time I had a bad experience with the car loaner dept. the first time the gave me a dirty car and this time I waited two weeks for an appt cause I wanted the glue as the loaner (to see if I liked as my lease coming due in a few months) and they didn?t have one available when I got there. The loaner guy said it wasn?t noted anywhere. It took me five tries to get someone to set up the appointment which was awful in itself. I had to finally connect to sales and that person was nice enough to get someone for me. I?m used to the Mercedes dealer in no - they answer the phone immediately.

My sensational service manager Shawn Parton ALWAYS gives me exceptional service--always exceeding my expectations! And with a smile too! Shawn is the main reason that I continue working with Mercedes-Benz of Delray! Thank you Shawn!

Hope car runs well

Shady! I placed a reservation on a used Mercedes ML63 on 01/04 with their salesman "Joe T". I had not seen the vehicle yet but offered to put a deposit over the phone because I had faith in their quality standards as a Mercedes Dealer. Joe told me my deposit wouldn't be necessary and promptly E-mailed the reservation with the cost breakdown at the advertised price (with an additional $950 in dealer "doc" fees). He claimed they could not send me any detailed photos of the vehicle until it went through their shop but promised to expedite it. 2 days later, he E-mails me an invoice for the exact same vehicle but bumped the retail price up $3,873 higher then what was listed on their website! He claimed the dealership reserved the right to change the price at any time. I waited an additional 2 days for photos, because I didn't want to try and negotiate on the vehicle sight unseen. Joe calls me on 1/9, still without photos, and tells me I must put a deposit down ASAP at the higher price. Classic bait & switch operation and extremely disappointing that a Mercedes dealership would act on such poor faith.

The Mercedes-Benz actual vehicle purchased was great, the experience at Mercedes-Benz of Delray was less than desirable. I recommend the brand but certainly not the dealer. The experience may be better in person but not when attempting to purchase from a different city. You will end up driving over 700 miles with a newborn just to be told you have to pay for shipping and wait a couple more weeks for actual delivery. Apparently their finance department discourages using other financial institutions and will make it seem as though a cashiers check or wired money cannot be checked over the weekend.

Shady! I placed a reservation on a used Mercedes ML63 on 01/05 with their salesman "Joe T". I had not seen the vehicle yet but offered to put a deposit over the phone because I had faith in their quality standards as a Mercedes Dealer. Joe told me my deposit wouldn't be necessary and promptly E-mailed the reservation with the cost breakdown at the advertised price (with an additional $950 in dealer "doc" fees). He claimed they could not send me any detailed photos of the vehicle until it went through their shop but promised to expedite it. 2 days later, he E-mails me an invoice for the exact same vehicle but bumped the retail price up $3,873 higher then what was listed on their website! He claimed the dealership reserved the right to change the price at any time. I waited an additional 2 days for photos, because I didn't want to try and negotiate on the vehicle sight unseen. Joe calls me on 1/9, still without photos, and tells me I must put a deposit down ASAP at the higher price. Classic bait & switch operation and extremely disappointing that a Mercedes dealership would act on such poor faith.

I had a great experience. In the middle of the pandemic, Ron was able to respond to all of my questions and concerns virtually. All I had to do was drive home my beautiful new car. I thank everyone at Del Ray for their consideration, attention, and professionalism. It was a pleasure to do business.

I was very satisfied in all the service. Stacy was wonderful attentive to my situation. Thank you Stacy.

The Mercedes-Benz actual vehicle purchased was great, the experience at Mercedes-Benz of Delray was less than desirable. I recommend the brand but certainly not the dealer. The experience may be better in person but not when attempting to purchase from a different city. You will end up driving over 700 miles with a newborn just to be told you have to pay for shipping and wait a couple more weeks for actual delivery. Apparently their finance department discourages using other financial institutions and will make it cumbersome when using a cashiers check or wired money over the weekend.

Extraordinary service from Mercedes Benz of Delray. Lake picked my aura for service and delivered saying. They then picked up my other restate peace and delivered it back after completion. Everything went flawless. Communication was great. Very happy customer. My Service writer Shawn was exceptional

Great service from Melissa.

Just the kind of experience that makes you smile. Thank you!

6 months later, Mecedes Benz of Delray continues to give awesome service. Everytime I bring my car in my advisor Kevin Suarez always help me and makes sure my car is done and everything is good. I had a great experience at Mercedes-Benz of Delray, Mr Ben S. was awesomeeeee!! When I initially called and got the front desk I told her I want to speak with someone in regards of purchasing a vehicle. I then told her can she send me to a good salesman and she sent me to Mr Ben S. I told him what I wanted and all the detail. I arrived the next day everything went so smooth, 2hours later I was leaving with my Mercedes. Any questions or concerns Mr Ben was there. Mr Russell R. Was great as well with all the paper work. Every staff I came in touch with was great.

The service department has shown incredible diligence in keeping the customers feeling safe with cleanliness of our cars after being serviced during the pandemic and providing excellent communication every step of the way - Melissa is the BEST service agent there !!!

Although my appointment time was told to be 1 hour and it took 3 and complications proving my battery was recently purchased and I had to produce a receipt to prove it was purchased from AutoNation in Pompano. The work was done and the battery was replaced under warranty. The delay in time and effort on my part and thank God I save receipts is why I was installed a warranty battery. The time delay was to long and they could have verified it with me by phone in advance. I sacrificed a whole day for a 1 hour job. Thus 3 stars. But, much better than Mercedes Pompano as they lie and still owe me money in reimbursement of rental vehicle expenses they they authorized for warranty and vehicle repair. Pompano lies and has horrible business morals and ethics and has no clue on how to treat a customer.

I am very satisfied with the utmost professionalism and service that I received from David Rhy for scheduling an appointment and for the delivering the car at the time promised .I highly recommend Mercedes Benz at Delray Beach and mostly David Rhy.

Although my appointment time was told to be 1 hour and it took 3 and complications proving my battery was recently purchased and I had to produce a receipt to prove it was purchased from AutoNation in Pompano. The work was done and the battery was replaced under warranty. The delay in time and effort on my part and thank God I save receipts is why I was installed a warranty battery. The time delay was to long and they could have verified it with me by phone in advance. I sacrificed a whole day for a 1 hour job. Thus 3 stars. But, much better than Mercedes Pompano as they lie and still owe me money in reimbursement of rental vehicle expenses they they authorized for warranty and vehicle repair. Pompano lies and has horrible business morals and ethics and has no clue on how to treat a customer.

I was astonished by the EXCEPTIONAL SERVICE of Shawn Parton an assistant manager at Delray Beach Mercedes Benz, his professionalism and knowledge of subject really amazed me. I had many headaches with my car and nobody could fix it, Shawn advised me to replace the main computer in my car and now it runs like new one. People like Shawn Parton make Mercedes Benz the best quality service dealership. Very detail oriented, polite and caring. The Auto Nation must be proud of this guy and should promote him to a higher position due to his knowledge, customer care and professionalism.

I was astonished by the EXCEPTIONAL SERVICE of Shawn Parton an assistant manager at Delray Beach Mercedes Benz, his professionalism and knowledge of subject really amazed me. I had many headaches with my car and nobody could fix it, Shawn advised me to replace the main computer in my car and now it runs like new one. People like Shawn Parton make Mercedes Benz the best quality service dealership. Very detail oriented, polite and caring. The Auto Nation must be proud of this guy and should promote him to a higher position due to his knowledge, customer care and professionalism.

We have an extended warranty on our vehicle. Our service coordinator was very uncooperative with them over a big repair, initially refusing to show them the problem. After finally showing the rep from the warranty company the problem, he refused to honor the warranty company's hourly rate for the repair. There were several small repairs on the vehicle as well on which I did authorize repair. Upon retrieving the vehicle to take it to another repair facility I noted NONE of the repairs were completed.

Outstanding service outstanding people

First time at this dealer, seemed generally interested in my concerns for a first time service customer. That being said, my problem was solved temporarily but has returned and now I have to wait two weeks for a loaner (This would not happen on Long Island.) That is my only complaint because I am on vacation and have very limited time. Thank you, Marc Axinn

Excellent service, especially, their service department.

Service appointment on time, was driven home and picked up. No hassles. great dealership.

Great experience, very easy to deal with during pandemic

Great service. My rep Evon is top notch and made it a great, fast experience.

When I made my service appointment I informed them that I needed a loaner and this was very important to me; and I could wait for an appointment as long as necessary to get the loaner. I have owned many Mercedes Benzes and have dealt with dealerships throughout the country. I always got loaners and the one time one was not available as promised they rented a car for me. When I arrived for my appointment (on time) My car was taken in and I was sent to the loaner dept. and I waited about 15 minutes because there was a person ahead of me. When it was my turn I was informed that there were no loaners available. I got the standard apology (just words) and they offered to send me home in a cab. I declined their offer because during this time of COVID I do not ride in cars with strangers. I called my wife and she came and picked me up. This upset both of our schedules for the day. I do not believe, for one minute, that they did not know in advance that a loaner was not available. They could have called me in advance and I would have been happy to reschedule. They certainly sent me many emails reminding me of my appointment. I guess they wanted to make sure I wouldn’t be a “no-show”. Well I think that works both ways. There are other Mercedes dealerships in this area so I certainly don’t have to put up with this sort of inconsiderate treatment. I told them they lost a customer.

Melissa made it very easy to check in and was ready on time

I found the car myself , on line. Bought it through Delray Dealership. At some point had to do a scheduled service and had a very bad experience with them. Next time I will do everything at Palm Beach Dealers

Kamryn was great to work with. She was attentive and took the necessary time to help me make a decision

Lease up! Went to buy my car! Was there two times! Third time told to come sign documents! Would take a few minutes! Well got there at 1 and left at 4! Between Mardy and Larry it was a terrible experience! Still don’t know what the problem was! Was also very told after visit 2 they would bring documents to my house! Didn’t happen! Glad don’t have to go there anymore!

Took my Mercedes to this dealership for annual service. Stacey did a great job of taking care of me, she’s very pleasant and efficient! Service is great! Pam G

Everything went very smoothly.We were very satisfied with the customer service .

Very disorganized.... I walked in on a service advisor because nobody was helping me. Lots of customers and very few service advisors. Prior to my arrival, I called because warning light went on when I was driving. I got sent to vm!. I called back and was put on hold! Not very comforting!

My advisor is responsive to my needs. David advises me on the need to do services as well as the services I can delay due to low miles or other reasons. Understand me as a customer and my expectation from the dealership.

David Rhy is honest, forthright and a pleasure to work with.

The really great news is that the mechanics found loose suspension parts and fixed what was an unsolvable rattle and thump. thank you to the technicians! The somewhat not so nice was the fact that after making an online appt., we got kind of lost in the system. this translated into a long wait until our vehicle was seen by the technicians. All Mercedes reps were courteous and helpful and although a long day, it was a positive experience!

Terrible service. This location is the worst.

Repair took too long Better off at a body shop. Would have cost less

Great service. Surpassed expectations. Sean, my Service Representative is the best. Sending wishes for a happy and healthy 2021to the Delray Benz Service Team. Eileen Diamond

Sales lady Hasham was very helpful

Sean us absolutely awesome and should be an extremely valued employee!

As long as Shawn Parton is overseeing your car, there are no worries.

Shawn is always very professional and friendly. He always has the car ready when promised. Excellent dealership

excellent service...excellent service advisor

Thank you all for taking care of the family car. happy holidays to all coach Totovian

Great service from Johnathan!

I have bought 4 cars in the past from them. Dealership customer service is non existent. Stay very far away from this place or you will absolutely regret it

Took care of my issue. Shawn is professional and even more important honest. Great experience.

David Rhy is the best service representative , a great asset to Auto Nation , Mercedes Delray and Mercedes Benz USA

Mike our sale guy was very professional and made the new car 🚗 buying experience A good one

Firstly , when you pull up to the service area your greeted promptly and a friendly person takes your car . Your ushered into a clean updated lounge area. My service rep Jonathan Vargas a terrific person knowledgeable and friendly will go over all that needs to be done for that service . A loaner car awaits me and off I go . Jonathan calls later when my car is ready . Can’t wait to order my next car from them !

Great experience. Great price. Very efficient! Definitely worth the 2 ½ hour trip to the east coast to work with Robert Langer and everyone at the Auto Nation team! Thank you all so much.

Exactly on time. Well done. Couldn't be more helpful. Thanks again.

Shopping there and buying there was a very positive experience.

I always receive great service here. Friendly staff make it a pleasure. The service team is always professional.

The service that I received from Ben Shatkun was SUPERB .

Team was very courteous and kind, and tried to work with your purchase.

Very pleased with the prompt and efficient service

Very pleasant experience. The entire staff was very The sales manager was excellent. The facility was very clean.

Diligent, honest service department! Exceeded my expectations :)

My service in Delray Mercedez was exceptional and my advisor Kevin always delivers good customers care to my wife and I ..Mercedez Benz in Delray or nothing

Take great care of me and my car when I come in for regular maintenance.

Scheduling service is a nightmare... if you need a loaner vehicle.. promised but not delivered. I expected much better customer service.. they don't answer the phones either..

Made proper tests and have given detailed explanations

Service department never picks up the phone, so can't even make an appoint!!!

I needed roadside assistance because my 2011 350E coupe wouldn’t start. Orlando came out & ended up replacing my battery. Orlando is an asset to MB Delray. He’s a sweetheart, too.

Melissa in service was outstanding! Extremely knowledgeable and provided me with excellent customer service. I really appreciated her updates on my car, prompt attention, and kindness. I will only come here for service now!

Larry was my salesman. He was very helpful and very professional.

I always have great service at this location. I would give it a 5 star review. Kevin, the advisor was good, as were everyone else. I am deducting 2 points...I should deduct more...because they did not have any loaner cars. I am going to end up offending nearly everyone for saying this, but that's just who I am. The reason they were out of loaner cars, guaranteed, is because they hand them out to the snowbirds like Tic Tacs. I had to rent a car because I have places that I need to go. It was a Monday and they could not tell me how long they would need the car for sure. They offered me a ride, but I would need rides all day. It was Monday and I am not on vacation in my winter-home. Hate me for saying it. I don't care. If you are driving or shipping your $70,000-$150,000 Mercedes from your summer home in Montauk, to your winter home in Florida, after it was at your Spring home in Tacoma...Rent a damn car after you drop it off so that people who are living here can get around and be productive. And, shame on Mercedes for not "hiding" a couple loaner cars from these folks, specifically for the reason I just gave. It cost me $100 to rent a car and gas because Mercedes gave Mildred a loaner car so she can meet up with Betty for lunch after playing Mahjong with Gertrude and the gals.

My car flooded and was towed to Mercedes Benz of Delray, where I bought the car and take it for service. Shawn and Melissa did an excellent job of evaluating the car and communicating with me and my insurance company. Unfortunately, it was a total loss and 6 weeks later I received a check. I will be looking for a new car after the holidays.

RATED POOR!HORRIBLE EXPERIENCE! Took my car 2020 glc here on 3 different occasions because I was feeling a vibration in the steering wheel. They kept my car for ONE MONTH claimed they changed the transmission mount, rotors, and shift the engine in my car. Vibration still there. Had TERRIBLE communication skills with my advisor MELISSA whom also left me at the dealership waiting hours to get an update on my car just to find out later that she left for the day. Very unprofessional.Then after they opened a case on my car, they told me that the problem was the two front tires needed to be changed, which I thought sounded CRAZY as to this being the reason why my car was kept for a whole month and they put over 100 miles on my car WHILE IN THE SHOP.I would of thought this would be the first thing that they could of checked before changing anything else on a fairly new car with under 10,000 miles but I guess someone needed a check from the warranty. After changing the tires with the SAME EXACT BRAND they told me they put on the car for the vibration to stop I then still felt vibration in the steering wheel. So here I am back at square one unfortunately. Took my car to a local shop just for the mechanic to test drive it once and notice the vibration and stated it was a problem with the engine and transition mount. I think it is ridiculous that MB can’t figure out what is going on with their own car. First one of the mechanics at MB tried to convince me that the vibration was normal which is NOT! This has been a horrific experience for me especially having to keep driving 2 hours from home to come here and still experience the same issue. Forget trying to reach someone by phone because you would think nobody is home. Wish I would of chose a different MB dealership that knows what they’re doing with good mechanics that can solve this issue then maybe I wouldn’t have this headache. They are currently still trying to figure it out unfortunately.

I scheduled my annual service and reserved a loaner car because I had meetings with my banker and attorney that day. Due to a glitch in the computer system they ran out of cars before I got there. Kevin Suarez, my service advisor, went to work and got me a car in a little over an hour. Meanwhile, he arranged for a backup plan (Lyft car service) to get me to my meetings if the loaner car had not shown up. First class service!

Service not Mercedes like!

Excellent service by Charlie Ortega. We were initially referred by Costco. MB Delray Beach team was responsive and attentive to my questions.

My service advisor David is awesome!

*note* Only reason my review isn't 5 stars is because of my initial experience with staff. Otherwise, there was a problem with my AC and Roger (RPR manager) went above and beyond to ensure my car was in top condition. The techs working on my car were able to successfully take care of a problem that had been plaguing me for several weeks! I've never been more satisfied with the resolution of car problems than I was with the service and respect I received from Roger and the service team.

My experience with the service department was poor throughout the whole experience.

Great Covid19 friendly service - your TLC and courtesy is very much appreciated!!

Service has deteriorated. I used to bring in my car and Benz used to clean it very well inside and out. This time only the inside was cleaned. I did get to ride a Prius for the first time though.

Recently moved from Coral Gables and this was my first encounter with MB Delray Beach. It was an emergency situation with battery, I drove over for express service, and Evon had me in and out in under 90 minutes with new battery and I was on my way!

Although I had made a service appointment, I needed 35 minutes to get check in after I had to reach out one of the agents, According to the dealer website, service and 3 point Inspectiom may take about 30 minutes if I make an appointment which I did but it took good two hours and half then another one hour and half to replace the battery I was not offered a loaner car at the very beginning even though I explained my concerns about the technical issues of my cat, their excuse was the loaner car schedule is TWO WEEKS BEHIND,,,Really!!!! On their website, the car battery price starts at $109.00!! It ended with $380 + tax + shop fee Almost $460,, it was no need to advertise the $109 battery price start with!! Overall, IT WASNOT A PLEASANT VISIT !

Although I had made a service appointment, I needed 35 minutes to get check in after I had to reach out one of the agents, According to the dealer website, service and 3 point Inspectiom may take about 30 minutes if I make an appointment which I did but it took good two hours and half then another one hour and half to replace the battery I was not offered a loaner car at the very beginning even though I explained my concerns about the technical issues of my cat, their excuse was the loaner car schedule is TWO WEEKS BEHIND,,,Really!!!! On their website, the car battery price starts at $109.00!! It ended with $380 + tax + shop fee Almost $460,, it was no need to advertise the $109 battery price start with!! Overall, IT WASNOT A PLEASANT VISIT !

Terrible service!

Very easy and efficient and I love my new car!

My wife and I are using Mercedeses as daily cars for at least 5 years now. And this is, let's say, not the best dealership I worked with. I just moved from another state and wanted to find a service for my wife's daily car, so I did what I've done a lot of times before: made an appointment online and went to the dealership a few days later to drop off the car. I came on time, waited in the line for 10-15 mins, then filled out all docs and representative asked me to wait in the loaner cars area. I always take loaners as it's really important for my wife's work to have a car (and this is what always happened in other dealerships: make an appointment, drop off the car, take the loaner and go. 10-20 mins max). So I was waiting in the loaner car section for 20-25+ mins without anyone coming to help me. So I decided to find the person I was talking to. I found him and it was a huge surprise for him that I'm still there. They just forgot about me waiting in that area!!!! Eventually they said "ok, we're gonna book a lyft ride for you". WHAT? I need a loaner and this is what I always do. But they just said "We don't have loaners left. You need to book a loaner". WHAT? Why your booking system doesn't say anything about it? Why all other MB dealerships I visited do not have this "book a loaner" rule? My wife needs this car for work, so this is a big deal for her I think it is not the level of service you deserve when you buy a brand new Mercedes-Benz. You do not deserve to be forgotten and then left without a loaner. Unfortunately too many bad surprises from MB this year. I updated my review and gave it a 3 instead of 1 as they ordered a shuttle.

I was told by the dealer they were the only ones that could reset my "SRS" warning. It was on due to "low voltage." I replaced my battery, and had to have the "SRS" reset. When I brought it in, my left taillight and left plate light was showing no good too. I asked them if they could reset that as well. When I picked up my Mercedes, I was charged $185 to reset the "SRS," and they didn't reset the bad lights. I was upset, and went to my local shop. First, he told me that the "SRS" rest wasn't limited to only the dealer. He told me they had the equipment to do it. I asked how much and they said it would've been around $93 with tax. I told them about my taillight, and plate light, and they reset it for me. When I asked how much, the shop said for the 5 minutes he took to reset it, they should lock him up if he charged me. I was a good customer and to have a nice day. He continued stating he was surprised the dealer didn't reset it when they did the "SRS" unless they just wanted to charge me all over. NOW THE PART THAT ACTUALLY UPSET ME THE MOST, IS I WROTE TO MERCEDES OF DELRAY SERVICE DEPARTMENT TO EXPRESS WHAT I WROTE TO GIVE THEM A CHANCE FIRST. WELL AS YOU CAN SEE, THEY DIDN'T CARE AS THEY NEVER RESPONDED.

A big shout out to my Salesman, Michael Luciano... a great, helpful easy to work with guy! I highly recommend him and this dealership!

Jonah was on top of it. Did a good job with minimal waiting

In the past, I would have preferred to have gotten a cavity filled, rather than shop for a car. Not any more. Had a great experience at the MB Delray dealership. The sales associate, Bryan Oulton, was courteous and professional.

I would highly recommend Mercedes Benzes of Delay for your next service needs. Especially my service adviser Jonah Ratu. This guys is simply great. He was courteous, efficient, kept me updated on repair status, didn't tack on unnecessary services and even rotated my tires at no charge. The entire process was super smooth. Top notch customer service.

It took me 2 hours of waiting and calling to get someone on the phone to schedule a appointment and no one called me back it just happen I called back and got someone on the phone. My car was supposed to be ready the same day but wasn’t ready and the next no one called me to let me know it was ready and when I got someone on the phone service was close and needed to wait the next morning to go get it. No one called back when you leave a message l, it looks like no one wants to answer the phone and give a good service.

From the moment we walked into the showroom and were met by Freddy York, we received 5-star service. He was professional, knowledgeable and gave us straight answers! We love our new A-Class Sedan and highly recommend both the dealership and our salesperson, Freddy!

Jonathan my service representative did an excellent job proactively doing extra maintenance that was necessary. He also provided routine updates. Of course this was all for free because my car is still under warranty.

I was taken quickly. Felt safe the whole time there. They sanitized the loaner vehicle as well as my vehicle upon return My car came back soooo shined. Everyone is pleasent and helpful

This is a great dealership for service. They really know what they are doing. They keep in touch at every step. If they don't have a loaner car available they will provide a lyft.

I am completely satisfied with my recent service, my entire experience was seamless and smooth from drop off to picking up my vehicle which was clean and sanitized.

Very easy to deal with the salesman..he was very friendly and very helpful for us to achieve our goal

I had the best experience ever in Delray. All of the people in sales I worked with and in finance were all first class professionals. No pressure. All kindness.

As always, efficient and pleasant experiences at the Delray MB.

Evon is a wonderful Service Advisor and handles any issues I've got with professionalism and speed. Thank you!

Great service.Evon my advisor helped me with all the mechanical needs of the car at the time of service. This dealership is very busy, however Evon was able to bring my car in and service it in a timely manner. I found myself a good place for my car to be serviced.

Had a great experience with Kamryn. She was very professional and courteous. Her knowledge of the car was great and took the time to go over the entire car . Thanks again !

Asked for AC mold repair. Told not applicable. Changed AC filter. Still smells..

Great service, excellent communication and timely repairs. Kelvin Martinez, my service advisor is very helpful.

Great Experience!! Our salesman Ben Shatkun went above and beyond. The first time we went to the dealership, there weren't any available cars in the model we wanted. We went to another location and found the same thing - no cars. Through several weeks of follow-up Ben helped us to test drive the model we wanted, and then to track down a vehicle that met all of our qualifications. He's always called, and followed through as promised and for busy professionals, we really couldn't ask for more. We really appreciate the excellent service that we received and we will definitely be back again.

I highly recommend Freddy York to be your salesman at the Delray Beach Mercedes-Benz dealership!

Very good service, excellent attention very very recommended

Sales rep Joe Taylor was terrific

Brand new car drives fine..,but the technology controls are almost incomprehensible. And the manual reads like an obscure work of German philosophy. I have a date with the salesman today to try and explain the controls systems to me,,Hope it works out.

leasing a car was a good experience. my sales consultant Hamsa Madri made the process easy and made sure all things went smoothly. She made sure to go over there functions of my new car with me and let me know she was available for any future questions.

Melissa Stacy is awesome, very friendly and exceptional, this is my best experience ever.- ( air bag recall C300)

The service was outstanding!!!! My service advisor Evon is extremely cordial, methodical, and professional. He continues to strive to give excellent service. Thank you Evon!!!

The sales staff all treated us well. I attempted to buy the vehicle cash and gave the salesman a personal check for roughly $50,000. When the vehicle was detailed & we were ready to leave the finance person said that they did not accept personal checks & that they needed a certified check, which we obtained & provided. They gave us the personal check back when we left. Two days later my bank cleared the personal check on top of the certified check I provided, even though we had tore up the personal check. I had to call my Bank of America Fraud Department to have them clear up this matter & get my $50,000 back that I was overcharged. Very unprofessional of Mercedes of Del Ray! Gregor Heinrich

The most friendly dealership of all the Mercedes dealerships in South Florida. From Kavon the finance manager to Roger Hiromoto, no-one can pass them with their customer service skills. Thank you Delray Mercedes..

All went well. I was very satisfied

Love my car and love the dealership! Thanks for everything. REW

I have had three wonderful experiences at this dealer. The positive experiences were due to my sales,person, Hamsa Masri. She is very knowledgeable and professional. I have lease two cars from Hamsa and she has been so helpful. I am sure the rest of the sales staff may be just as knowledgeabe. but Hamsa is excellent, just so professional. I highly recommend this dealership and Hamsa Masri!

My fobs would not open my car. My battery was dead. AAA suggested we take it to the dealer for replacement. We drove in, and we were taken care of immediately.

Took my car in for an assigned service. My representative, Shawn Parton, was on a medical leave. I was assigned Jonah, who was not available, so I was given Kelvin who was not there, and I would up with Jonathan who was very kind to take my car after the runaround. My car was finished at end of day, and I returned to pick it up at which time Kelvin was available to check me out. I have had all of my service done at this location since I purchased the car at this location from 2009. I have not had any problems.

Shawn the service representative was amazing. Friendly and responsive and took care of all my issues quickly and efficiently. He’s a great guy!🚘

The work is always done professionally and they are accommodating. However they are very busy so appointments take longer than estimated.

We had a great experience. The staff is very considerate and accommodating. Everything was done in a timely manner and nothing was a surprise. They communicated during the whole process. Great job!

I like the service there , it’s fast and efficient .

The loaner program at Delray Mercedes is terrible. They never have enough loaners, and have no back-up system (rental cars) to take care of customers. Kelvin does a good job, but they are understaffed at the moment. I have to take a Lyft to a Doctors appt. because my car was in the shop.

I personally had a terrible experience . My car was brought in on Saturday , item was out of stock . Promised on Monday received after 13 calls on my phone finally spoke to someone who said your cost Is 553 and we will deliver because you were treated terrible on Tuesday . It’s now Wednesday after 4 more calls still no car and it’s now Wednesday . I can’t really end this because I still have not heard from anybody about my car . I bought my car paid for every penny they asked for signed a 4,000 contract to take care of my car no loaner available , put in a Lyft car during COVID _19 sent home . The only way to describe my Experience is not to . It’s just so shameful for them . Asked to speak to GM was left waiting on the phone. So finally hung up. I will let you know if I ever received my car in my next review. Not sure anybody Cares At Mercedes Benz of Delray . Like I said I will post when I get my car to tell if I ever will. I am 81 years old And have no way to get my car. Sorry to have to tell the truth but it needed to be told.

Stacey's customer service is my peace of mind especially when it comes to the reliability of my vehicle. Stacey has always taken care of me and I couldn’t be more happy. I recently relocated to Orlando and as long as Stacy is at Delray Mercedes, I will travel to continue servicing my car there regardless of distance or weather. Again, a big thank you to Stacey

Everything was taken care of.The car was delivered at time they said

Stacey's customer service is my peace of mind especially when it comes to the reliability of my c300. Stacy has always taken care of me and I couldn?t be happier. I recently relocated to Orlando and as long as Stacey is at Delray Mercedes, I will travel to continue servicing my car there regardless of distance or weather. Again, a big thank you to Stacey.

Its 5 stars place

I was well taken care of while my car was having “A” service on my Mercedes. A loaner was not available so I was taken to my hair appointment by Lyft and then home. My car was delivered to my home the next day after service completed. I really appreciate the delivery service, I have health issues and this was so helpful.

Everyone at this dealer is friendly and efficient.

Did not find problem with engine warning light on, will drive a few days to see if it comes back on!

The service department solved a problem that had been ongoing for years. Stacy was terrific!

My battery was dead when i went to use my car and after having it jumped, I called my Mercedes dealership in Delray Beach, FL.They said to bring it right in and that this could be handled by their "Express Service". I went right over there, they took my car to replace my battery and then I waited for over 3 1/2 hours to get my car returned to me with a new battery. I don't know about you but I do not call a wait time of over 3 1/2 hours as EXPRESS service.

I’ve been very pleased with the service at Mercedes Benz of Delray, since I bought my car in April. Evon is great!

Excellent Service! My vehicle was in for factory recall.

As always super service from our favorite Assistant Service Manager STACY

Very Professional and customer focus Service Dept.. Well organized run Service Dept. Shout out to my Service Advisor Jonathan Vargas who is great and very helpful. I certainly recommend Delray Service Dept.

We went in looking for a GLE 350 and Hamsa helped us. We drove home in our new vehicle.

Excellent service and communication at every step for the recall.

Just bought a mother car from Mercedes. Went back to same salesman, Larry Streng because he knows his business and works hard to inure you walk away happy, which is important to me. Larry knows the product and takes you step by step on a journey that filled all your needs. He’s the man!!! Dr. Larry Markson

Punctual routine scheduled service for a 2021 new car

My experience has as much to do with the dealer as it does my service adviser Evon Dawkins. Both the dealership and Evon have earned my trust time after time, kept their promises, communicates without me having to ask.

They were soooo helpful. Key batteries, air in tires, fluid in window washer All done by a very nice gentleman

I was very surprised that an S class two years old needed brakes and pads and normal service and your bill was over $6000 with tax. The car was not even returned washed over a 3 day period in which you kept the car. The charges seem extraordinarily high and I believe the dealer took advantage of the situation.

Fast friendly service. Very efficient and nice.

Our service representative, Brion Fitzgerald is extremely knowlegable and amazing to work with. I would not take my car to any other dealer, their always ready to help!! My past service rep moved to a partner dealership closer to his home. Since then I have been working wit David Rhy. I have been fortunate to get another amazing rep, to take care of my car and offer amazing service whether it was in person or if I call to get information...I highly recommend David and Delray’s Mercedes dealership. Thank you for your service and help David!! 10 stars for you. Luba King

My experience has as much to do with the dealer as it does my service adviser Evon Dawkins. Both the dealership and Evon have earned my trust time after time, kept their promises, communicates without me having to ask.

Michael Webb was amazing great personality we feel great about our 2021 Benz purchased highly recommended him .

Mercedes-Benz of Delray has been a pleasure to work with. The Assistant Service Manager Kevin Suarez has gone the extra mile to take care of my vehicles service needs. He is very professional and accommodating. I will continue to take my Mercedes here for all needed service.

The Mercedes- Benz of Delray dealership provided outstanding service. My salesman Benjamin was a very professional, helpful and made the whole experience a pleasure to do business. I am highly recommended this Dealer.

I had a 1:30 appointment for an oil change since last week. First, instead of being able to drop it off at an outside counter (as I have at most other dealerships, and as would have been safer for Covid concerns), they insisted I wait inside for an employee. After I wasn't called in 15 minutes, I wandered over to the desks and someone helped me -- and found out (after another 15 minutes) that the oil filter my car needed hadn't even been ordered. They would be able to secure one in another 30 minutes. So it would be 2:15 before the part would arrive, then the oil change took 80 minutes. So I had a 1:30 appointment for a basic oil change and got my car back at 4:00, because they totally dropped the ball and didn't order the part I needed (and didn't call me before the appointment to let me know this).

Great service and attention to detail. Shawn's care and willingness to go above and beyond is not only appreciated but further support's my decision to go with a Mercedes. I am glad to have this customer care in the city I live. Thanks Mercedes of Delray!

The Mercedes- Benz of Delray dealership provided outstanding service. My salesman Benjamin was a very professional, helpful and made the whole experience a pleasure to do business. I am highly recommended this Dealer.

Mercedes-Benz of Delray has been a pleasure to work with. The Assistant Service Manager Kevin Suarez has gone the extra mile to take care of my vehicles service needs. He is very professional and accommodating. I will continue to take my Mercedes here for all needed service.

Excellent experience. Salesman knew his product. Made buying experience easy. Showed us in detail operation of all systems in a understandable , yet complete way.

I just leased my 2nd car from this dealership. Excellent experience all around. Knowledgeable and professional. I highly recommend them and our sales rep, Ron Miller was fantastic!

A very caring team with excellent customer service

Service is very good, and service manager David is excellent .

I was heading home when my tire pressure lowered significantly in one tire. I was nearby Delray Mercedes ( my dealer) and they advised me to come right in . My service advisor Kevin Suarez was there, and attended to me immediately. My car was taken in, and tires and breaks were replaced. Due to Covid restrictions , I had my husband pick me up.Kevin was understanding of my concern of being in a waiting room, and was kind enough to allow me to sit at his desk until my husband arrived. I feel fortunate to have him as my service advisor. Kevin offered to have my car delivered the following morning clean & sanitized , which they did. I am most appreciative of the service I received,

Schedule my 1 year service and reserved a loaner. Jonathan was my service advisor. Everything went well.

Very difficult to diagnose but did their best and then some. Did not change the sound, still there but the guys did everything they could.

My car was damages during service. Damage to the driver side door panel when fix window switch

Excelente lugar y atención. La mejor ayuda y pagos mensuales que cualquier otro dealer te pueda dar , Ortega el mejor vendedor y la mejor atención , siempre ayudándote y adaptándoce a tus necesidades .

Always has been a great experience. David in service goes above and beyond and is more than professional and helpful!

My service agent, Melissa, was very courteous and helpful.

Always great service and very courteous.

Was very happy and please with the-service. Very convenient location. I highly recommend using this location

I believe this is the first time I have done a google review, because this dealership is very deserving - It is the absolute worst. I bought an S550 there one year ago. I was scheduled to bring it in to have a few things done a week after I bought it. When I showed up, no one had me on the schedule and the person I was supposed to see to have it fixed was not there. Since then I have had it in for service multiple times because window buttons (at least 5) keep breaking off. They tell me that happens sometimes. I have had it in multiple time because the AC wasn't working. It took several times to figure out what was wrong with it. I have had to have it in for broken tilt steering. In almost every instance I have taken it in, it has taken multiple days to get back. A few weeks back I called to get an estimate to have a run flat tire replaced due to a nail and they quoted me a number over $100 above a local tire store for the same tire. Today I showed up for my appointment for Service B, and was told that I did not have an appointment scheduled and that they would not have a loaner vehicle for me. I guess I imagined making the call to schedule the appointment and putting it on my calendar. Looks like it is time to find somewhere else to go.

Easy and normal car buying experience with Mercedes Benz!

Very good service. Problem fixed. Transportation provided to and from dealership was very helpful. Service advisor, Stacey, was very pleasant, courteous, and competent. Thank you.

Repairs replacing the SL alternator went as planned (even better). Service is 5+ stars and you can't ask for better service anywhere.

Jonah as always was amazing getting my car fixed quickly and without any stress!!!

Appointment for repair of brake pad sensors was made in a timely fashion. Service advisor called with price and alternatives. Work was done on time as promised.

Excellent service from start to finish. Easy online appointment booking and Evon Dawkins (our service advisor) was on point.

Best service I've ever had! Melissa was the service person assisting me. She was fast and efficient! When your car needs service, I would really recommend Melissa.

Extremely satisfied with the prompt and efficient service provided. Jonah Ratu, Assistant Service Manager was very professional, pleasant and went the extra mile to help us with our car issues!

This was my first time having my car serviced at Mercedes-Benz at Delray. Most entire experience was great from the moment I pulled in until the time I got back in my car. Jonah was service advisor was the ultimate professional.

Overpriced, especially for the casual level of service. You feel as if they are over-worked and you are just one of many customers. Found out I paid over twice as much as my MB dealer back home would have charged. And when I objected after being told I needed new tires after only 30K miles, I was told "that's typical" in these vehicles even though I pointed out that the 60K mile rating on the tires was a selling point when MB sold me the vehicle. I don't mind paying when the level of service and quality of product matches, but this experience made me feel as if I was at your average Ford dealer.

Made an appointment on-line for the annual service on my AMG-GTS. Clearly made it at Delray, got a call from Coconut Creek to confirm the appointment. Explained to the person who called that my appointment was supposed to be at Delray. She indicated the MB computer sometimes confirms the appointment at the wrong location. Went to drop off the car at Delray. Their system for drop off is horrible. Cars were backed up in the service area so I got out of my car and went to the service desk. Nobody was there so I started hunting for the Service Advisor who was going to handle my service. There aren't any names on any of the desks and most of the service people seemed to be missing. I finally found the Service Advisor. He was nice enough and indicated my car had a recall for software which they would also take care of. He said my car would be done late afternoon. He called me late in the afternoon to tell me my car would not be ready because the computer system that updates the software was not working and it takes 5 hours to load the new software. He indicated they would need to keep my car overnight and would call me when my car was done. He called mid day to tell me my car was finished and I told him I would be over around 4:00pm to pick it up. When I arrived once again there was nobody at the service desk and I wandered the customer waiting area to try to find the Service Advisor. My car was sitting outside and I finally found someone who said the keys were in the car. I got in the car - they keys were nowhere to be found. The next 30 minutes was spent with several people trying to find my keys. The Service Advisor finally appeared and he too tried to find my car keys. They were finally located and they said I could leave. I was not given any receipt or a copy of the service work order. They had washed my car - but apparently had forgotten to dry the windows which were water spotted and streaked. I presume the annual service was done, but since I was not given a copy of the work order, I have no idea if it actually was done. I presumed Autonation ran a tight ship, but as compared to the dealer in Coral Gables where I bought the car, this dealership has some serious organizational and management issues.

Very good service personnel. Stacey is the greatest. They keep you informed every step if the way.

Made an appointment on-line for the annual service on my AMG-GTS. Clearly made it at Delray, got a call from Coconut Creek to confirm the appointment. Explained to the person who called that my appointment was supposed to be at Delray. She indicated the MB computer sometimes confirms the appointment at the wrong location. Went to drop off the car at Delray. Their system for drop off is horrible. Cars were backed up in the service area so I got out of my car and went to the service desk. Nobody was there so I started hunting for the Service Advisor who was going to handle my service. There aren't any names on any of the desks and most of the service people seemed to be missing. I finally found the Service Advisor. He was nice enough and indicated my car had a recall for software which they would also take care of. He said my car would be done late afternoon. He called me late in the afternoon to tell me my car would not be ready because the computer system that updates the software was not working and it takes 5 hours to load the new software. He indicated they would need to keep my car overnight and would call me when my car was done. He called mid day to tell me my car was finished and I told him I would be over around 4:00pm to pick it up. When I arrived once again there was nobody at the service desk and I wandered the customer waiting area to try to find the Service Advisor. My car was sitting outside and I finally found someone who said the keys were in the car. I got in the car - they keys were nowhere to be found. The next 30 minutes was spent with several people trying to find my keys. The Service Advisor finally appeared and he too tried to find my car keys. They were finally located and they said I could leave. I was not given any receipt or a copy of the service work order. They had washed my car - but apparently had forgotten to dry the windows which were water spotted and streaked. I presume the annual service was done, but since I was not given a copy of the work order, I have no idea if it actually was done. I presumed Autonation ran a tight ship, but as compared to the dealer in Coral Gables where I bought the car, this dealership has some serious organizational and management issues.

They keep my beautiful car running smoothly. I can't wait to buy next new car at the same dealership next year.

Service was good & didn’t take too long,once was scheduled,to render it.My customer service rep,David is on the ball & pleasant to work with. I am sorry that a car with only 6,000 miles had a defective brake pad,but the warranty,of course covered that. The warning on the front screen helped to discover the underlying problem that existed. Over all, this dealership provides good customer service. It is also conveniently located from my home.👍

very helpful staff. work gets done quickly, car returned clean.

I have used Delray Mercedes for all of my cars maintenance and scheduled services and Kelvin Martinez has always given us the best service and follow through. I am a long time Mercedes customer and I will definitely be bringing my cars back to the Delray dealership for my continued services.

I have used Delray Mercedes for all of my cars maintenance and scheduled services and Kelvin Martinez has always given us the best service and follow through. I am a long time Mercedes customer and I will definitely be bringing my cars back to the Delray dealership for my continued services.

Very helpful and polite. Social Distancing and masks taken seriously

Excellent customer service, always so fast and easy

JONAH GREAT SERVICE MAN-GREAT DEALERSHIP. CAR RUNS BEAUTIFULLY. MY 3RD MERCEDES1

Everything went smoothly from arrival o the dealership, to picking up a loaner, to returning the loaner, and to picking up my cleaned car.

Thank you Kamryn Dodds and Mercedes-Benz of Del Ray for the great customer service and professionalism! You made the online purchase and cross country transport a very pleasant experience. The car arrived as promised and I would definitely do business with MB of Del Ray again! Thank you!

My service visit was not satisfactory and I had to leave with performance of any service!

Great service and people that care

Thank you Kamryn Dodds and Mercedes-Benz of Del Ray for the great customer service and professionalism! You made the online purchase and cross country transport a very pleasant experience. The car arrived as promised and I would definitely do business with MB of Del Ray again! Thank you!

Very pleased with service

I needed a new tire. It was not in stock. I waited 5 days for the tire to come in. Then I had to wait an hour and a 1/2 for a simple tire change. This is my family?s fifth car leased from this dealership. Usually, impeccable service. This time, not so much!

First visit to this dealer. They made the tel appt without giving me any info re the service contents or price. When I arrived they said the car would need a full day to service and no loaner had been scheduled, so my visit there had been for nothing. They did at that time reschedule, provide me detailed info on the service provided and promise a loaner car. The service dept was extremely busy and seemed a bit frantic to me with the customers being just drawn into a chaotic eddy. I will not reschedule.

I'm completely satisfied with the service of my Mercedes Benz of Delray Beach because was fast and perfect.

Always thorough, professional, and returns my car cleaner than new!

We had the best car buying experience ever! Michael Webb was amazing from the moment we met, he was knowledgeable, friendly, easy going and pushed on nothing!! I would buy over and over a car from him. Also Justin in the Finance Department was super pleasant to work with! Definitely worth the drive there.

Excellent service and attention/explanation by service advisor David. Installed new battery no charge even though battery was good. Good experience with care.

My baby is a 2012 C300. Runs awesome Attitude of the staff is unprofessional when I had refused to speak to a salesman to buy new. My service was cut short saying they don’t have the time to do the complete 80,000 service required. But charged me almost $400 for an oil change.

Mercedes-Benz of Delray is a first class dealership. My Salesman Jorge, Sales Manager Madison and Finance person, Kavon were outstanding. I would describe my interaction with them as pleasant, patient, considerate and straight forward. I will return for next vehicle and highly recommend this dealership for a premier car purchasing experience.

Seldom if ever is an auto accident supposed to be a pleasant experience. But if I am ever hit by another vehicle I am certain that I will use Auto Nation's Delray Beach Body Shop. From the moment they received my mangled vehicle until the moment they returned my vehicle I was treated like a human being who received courteous and respectful information concerning the repair and return of the car to my possession. It was efficient and effective from start to finish. I never had to seek information, it was always there from the shop to me. If every project that I needed to have completed was like this experience, I would have nothing to worry about. These guys know how to make the customer experience a positive one. Terrific results from them for me.

The salesman was very imformative, knowledgeable and courteous.

I find my service manager David to be very helpful very respectful my auxiliary battery needed to be replaced and it was done in about an hour and a half and in the meantime they did a check on my battery my tires and my brakes it all went very smoothly The Distillery is very clean very comfortable and I enjoyed a good book while I waited

The salesman was very imfortive, knowledgeable and courteous.

We had the best car buying experience ever! Michael was amazing from the moment we met, he was knowledgeable, friendly, easy going and pushed on nothing!! I would buy over and over a car from him. Also Justin in the Finance Department was super pleasant to work with! Definitely worth the drive there.

My car had stalled out on the road but after 10 minutes I was able to start it again. When it happened a second time I called Mercedes service and was told to bring it right in. The man who told me that was Andre. When I arrived at the service center there was a long line of cars waiting to be checked in. It was about 10:30 am. Andre had taken my name and information about the car and my problem over the phone. But when the greeter asked me if I had an appointment and I told him that Andre had told me to bring it right over he said that’s is not an appointment. You must have one. I told him Andre told me my name was now in the system, he reiterated that I did not have an appointment and would have to leave the line. As luck would have it, as I angrily put my foot on the gas, nothing happened. The car had stalled right on the line. I got out, and the rude greeter tried to start it and couldn’t. THAT is the only reason I was able to be serviced. The uncaring greeter had to call for another service person so that both could push and steer my car into the service area. Had the car not stalled, I would have had to find Andre for him to verify that he told me to come in. That was a very very unsatisfactory experience. I tell you this in detail because virtually everything else was fine. That is why I have given a high grade. But given the problem I had, if this jerk would have made me leave, my car would have stalled out on the road again and who knows whether it would have re- started. Andre had acted properly in telling me to bring it right in. This guy would have sent me home notwithstanding what I had described to him as being wrong with the car and notwithstanding that his colleague Andre had told me to bring in the car.

Great service, great service advisor highly recommended.

I had service done and when I went to pick up my car they somehow misplaced my keys. I had to pick up my car the next day when they found them. A total inconveignant, I missed a Dr. appointment and the service person acted like it was no big deal.

Extremely efficient competent service, from the person who handles your reservation, the loaner car procedure and to Jonathon Vargas my service representative. I would not go anywhere else.

Excellent from first contact to delivery of vehicle. Bryan has been a true professional.

Excellent customer service. Freddy was friendly, professional and prepared to show us exactly what we wanted. Made our car buying experience quite pleasant.

Service staff were very helpful. I did not have to wait to any length of time to have a service representative attend to my issue. They provided a loaner car while the repairs occurred. Price estimate was spot-on. Car delivered on time.

My service consultant was very professional and helpful. He was respectful of my time.

Excellent service, timely and efficient. Shawn Parton my service advisor is a true asset to your business

Jonah was excellent! Thank you...

Jonah is terrific . He knows the car and can provide with you a time estimate for repairs. Importantly he doesn’t try to sell services that’s not needed. I feel very confidant when he is my service rep and ask for him . Barry Tunick

This was the worst experience ever. They didn’t take all the concerns in consideration neither take the time to work on the car. I had to drive the back to the dealer.

EXCEPTIONAL SERVICE. Thanks DAVID RHY

Great service. David Rhy is the best. Communicative, reliable, and thorough. I am very pleased with the service I get at this dealership.

Josh was great in helping me with a tire replacement. I’m bringing my other car to him for service also..

My experiences at Delray Benz has always been pleasant, positive and customer friendly.

Very nice people... love my car!

Four hours for a simple oil change then charged double what was quoted.

Incredible service from start to end. Michael Manocchio is beyond a delight to work with. He is incredibly patient and will make sure you find the car you want. By far best car salesmen I’ve ever worked. We also had an incredibly positive experience with Russell from finance. Out of all my leases over the past 10 years, this has been the best team I have worked with. These two are by far the reason I would come back to Mercedes -Benz Delray.

Shawn sure was very responsive and very courtesy. i had a very good experience

From finding the car to closing the financing, this was hands down, my best buying experience, ever! Due to my concerns with COVID, they performed the trade-in and purchase with great care and social distancing, providing curbside service. Benjamin Shatkun went above and beyond to get the deal done, and Russell Rienzi was outstanding in determining my finance options and following through. I will strongly recommend Mercedes-Benz of Delray to my friends and family.

Very good place to deal with.

The wait was very long but the adviser Shawn took care of me at the end Excellent Service !

I was travelling from Florida to North Carolina in my new Van Sprinter 2019 and some codes come out, I was so stressed. I stop at the dealer and Kevin Suarez (Assistant Service Manager) help me; he was very professional and nice person to understand my situation. I was so happy to continue in my vacation. Thank you Kevin great job.

From the time we arrive to the time we left felt like we were in a backwoods Ford dealership seemed like we were just a number . Having purchased 9 other Mercedes before from MB, if we had been treaded like we were in Delray that would not have been the case was very disappointed in this dealership Guess we are use to friendly service always felt like family when visiting MB before this visit

Always a great experience with any service work thanks to Stacey Grell

The service and care we received were awesome.Freddie was our sales person and did an impeccable job. He described the car perfectly and made the trip to pick it up very worth it. Greg H

Excellent salesman, Joe Taylor, went the extra mile to locate my vehicle of choice in a very tough market. Also, Jonah Ratu, in the service center, has been my service advisor for several years. He is very informed and accommodating.

Excellent service, thoughtful service-people.

Kevin does a great job. Mercedes Sprinter Service.

Very nice experience. Also my next Mercedes will be from Delray Mercedes.

knowledge about the cars

It is a beautiful dealership with friendly helpful staff. Jake was awesome with helping me purchase my car and he went above and beyond with helping me with a small situation. Melissa was excellent with service. Mike M. a new salesman is terrific also. I have gotten 5 Mercedes from Mercedes-Benz of Delray and I always go back because they are that professional and trustworthy and easy to complete the sale. You Go M-B of D❤️

Very professional and a pleasure to work with

Stacey was wonderful ! Everything done professionally and timely !

Well run dealership. Great customer service.

Efficient polite employees. Kept me updated along the way as they were dong maintenance on my car. Didn’t do anything without asking me first.

Excellent service and had provided a lease car.

THERE'S A RECALL ON MY CAR THEY ARE REFUSING TO REPLACE THE PART. xxxx THEM!!!!!!!!!!!!!!!!!!!!!!!

Excellent service ! Whenever I have serve done ,everyone is very helpful and friendly. They offer car servies that allows you to carry on with your daily activities. I have meetings that I can't reschedule and this allows me to continue to do my job as I get my car serviced.

They took my car on time, loaner was clean and the car was finished when promised. Great visit.

Fine service to solve a problem with my battery. They replaced my battery with no cost to me

Dealing with the service department was truly amazing. I have never had someone reach out to me the way Jonah did. He was in touch with me constantly. I would totally recommend this dealership.

After I get my C350 from service my car died. I dropped the car at Dealership to fix a problem and 5 other problems appeared after fixing the first.

Excellent service. I had a flat tire and they came and told me and fixed it very quickly

Easiest car purchase ever. They quickly sourced the model I wanted, gave me a no-haggle price, and soon I was driving off in my new car. Great service and they didn't waste any of my time.

Salesman Ron Miller was very helpful in getting my old car to Mercedes. He was pleasant to deal with & saved me a later trip back to the Dealer

Good overall experience, and good team that knows how to treat customers.

They do a great job. My service manager David Rhys is great to work with.

Everything work like clockwork for my appointment to have my car under warranty service s Also used a rental

kelvin was a pleasure working with him , he returned my phone calls right away and did all the work that needed to be done on my car A

Service was Professional, proficient and prompt. Will use them again.

David Rhy Service Advisor continues his customer care first, can do, and courteous attitude.

Excellent service advisor Jonathan Vargas Best advisor in Palm Beach county

Kevin is the reason why buying a Mercedes is a must and make you happy you made that choice to choose that brand and that dealership .Keep up the good work

It was a pleasure dealing with Roger and Kevin for my concerns with my Metris Van. The only concern I have is that these metris vans in which I like very much are rated as cargo vans and they have passenger rated tires on these vans that do not last and cannot take the weight load and wear out quickly causeing another expense to your customer to buy new tires pre maturely and wheel alignment issues before its time. Many van owners on line have the same complaints and more. This is something your company should look into so you can have truly happy customers. Thankyou

Mercedes-Benz representative Evon Dawkins went above and beyond to assist me with my services.

Kevin Suarez was my service advisor for some minor repairs I needed for my new GLS580. He was knowledgeable, thorough, courteous and very respectful of my time. I'm relieved to know I have a reliable contact at Delray Mercedes anytime I need to bring my car in for service.

I rented a car and drive from Orlando to Delray to purchase a pre owned vehicle. Joseph Taylor and the management team at Mercedes of Delray are crooks and liars. Their pre-owned vehicle 32 point inspection is a fraud. They sell cars that need major repair and won’t take responsibility for repair. They will avoid your call and try to push you to the Auto Nation 90-day Warranty in which it’s also crooked. 7 days after buying a vehicle - major gas leak from fuel tank - Rear hatch doesn’t work properly - Had to purchase a new battery - Had to do a 40k Servicing that they never did After calling them to try and get the items repaired because Auto Nation said that is not under warranty, all decision making managers have COVID-19 and they don’t know when they will return. It’s been over 120 days and I still haven’t received a phone call. I will never do business with Joseph Taylor or Mercedes of Delray ever again. Please use extreme caution when dealing with these people. I’m going back to CarMax for my next pre owned vehicle. I’ve never had an issue with the cars there. Good luck to you

I rented a car and drive from Orlando to Delray to purchase a pre owned vehicle. Joseph Taylor and the management team at Mercedes of Delray are [non-permissible content removed]. Their pre-owned vehicle 32 point inspection is a fraud. They sell cars that need major repair and won’t take responsibility for repair. They will avoid your call and try to push you to the Auto Nation 90-day Warranty in which it’s also crooked. 7 days after buying a vehicle - major gas leak from fuel tank - Rear hatch doesn’t work properly - Had to purchase a new battery - Had to do a 40k Servicing that they never did After calling them to try and get the items repaired because Auto Nation said that is not under warranty, all decision making managers have COVID-19 and they don’t know when they will return. It’s been over 120 days and I still haven’t received a phone call. I will never do business with Joseph Taylor or Mercedes of Delray ever again. Please use extreme caution when dealing with these people. I’m going back to CarMax for my next pre owned vehicle. I’ve never had an issue with the cars there. Good luck to you

Excellent service from Ron miller he help select a car and make a good sale

I rented a car and drive from Orlando to Delray to purchase a pre owned vehicle. Joseph Taylor and the management team at Mercedes of Delray are crooks and liars. Their pre-owned vehicle 32 point inspection is a fraud. They sell cars that need major repair and won’t take responsibility for repair. They will avoid your call and try to push you to the Auto Nation 90-day Warranty in which it’s also crooked. 7 days after buying a vehicle - major gas leak from fuel tank - Rear hatch doesn’t work properly - Had to purchase a new battery - Had to do a 40k Servicing that they never did After calling them to try and get the items repaired because Auto Nation said that is not under warranty, all decision making managers have COVID-19 and they don’t know when they will return. It’s been over 120 days and I still haven’t received a phone call. I will never do business with Joseph Taylor or Mercedes of Delray ever again. Please use extreme caution when dealing with these people. I’m going back to CarMax for my next pre owned vehicle. I’ve never had an issue with the cars there. Good luck to you

Melissa Stacy was a great service representative found ways to get me a discount on a very expensive replacement part car was ready when promised

Melissa Stacy is an Assistant Service Manager at Mercedes-Benz of Delray. In addition to swiftly addressing two recalls on my A220, Melissa waived a significant labor charge on a front end issue. Communication with Melissa was excellent. She is professional and was easy to work with! Setting up my service appointment and obtaining a loaner car went very smoothly. My car was a lot cleaner after the service! Everyone I had contact with was extremely friendly and polite. I highly recommend Mercedes-Benz of Delray.

Great service rep Melissa Stacey. Great “loaner” experience. Clean car upon return.

GREAT SERVICE IN REPAIRS AND NEW PURCHASES . PURCHASED 3 CARS FROM HERE IN THE LAST 3 YRS

I took my Mercedes in for service and it was amazingly smooth and easy! Couldn’t have been more effortless! Grateful during these challenging times that Mercedes is making it a breeze to get your car serviced!

Kelvin didi a great job, and got my car ready on time.

Jonah the guy who handle my cars account at the Delray dealership is amazing . Always on top on things and get them done fast . He is the reason I won?t switch to any other dealership ???

Excellent, speedy, professional service as always!

This was our first service with this car. This is our third car from this dealership. Our service person, Kelvin is a pleasure to work with. All our experiences with this dealership have been positive.

Except for a little screw up in the money transfer which might have been the fault of the bank everything was fine, thank you Nice Car

Excellent customer service from Evon.

Good overall experience with regards to customer care. Unfortunately, the service department was unable to find two of the issues that I brought the car in for. The automatic trunk closure while open intermittently closes on its own ( on two occasions it struck me on the top of the head which is very concerning ) and an intermittent clicking sound coming from the rear driver side of the vehicle. Other than that, the customer service was a good overall experience.

Good customer service. Unfortunately, they were unable to find the problem of two of the issues I brought the car in for. The automatic trunk closure, closes intermittently on its own when open( hit me on the head on two occasions which is very concerning ) and an intermittent clicking sound coming from the rear driver side of the vehicle. Other than that, they took care of the issues that I brought the car in for.

Very friendly service, once again.

Always great service with Auto Nation and Stacey at Mercedes Benz of Delray is so efficient and knowledgeable. Everyone there is kind and professional

Stacey Grell was wonderful in getting my car serviced & getting my rental car. My rental car was waiting when I got there. My manager Mardy Guirlande is always there for me.

Evon Dawkins is the best service manager I have ever had and I have owned 35 Mercedes in my life.

Kamryn Dodds is friendly, personable and professional. She made the process simple and refreshing! She knows her products and listened to us. A winning combo!

Great service and great service manager. Shawn

Friendly, considerate service advisor. Comfortable place to wait. I always feel I am getting good service.

Purchasing a vehicle at a distance can provide good value but introduces risk. The first step in risk mitigation is the pre-purchase vehicle inspection. I was fortunate to work with MB of Delray service representative Stacy. Absolutely courteous and detail oriented, Stacy arranged a vehicle inspection with their AMG specialist. Even though the vehicle had only 150 miles and spent most of its 3 year life in a temperature controlled collection, the low humidity aged the tires as was only visible on the bottom threads. Thanks to Stacy and her team, they saved me $1,800 of additional expense by catching this unexpected issue. Everyone I dealt with was professional and courteous. If I didn't live 3,000 miles away, MB of Delray and Stacy would be my dealership and service agent of choice!

First time at your dealership. brought my car in for a recall problem and then had the car serviced .Stacy was my representative.She’s the best I have dealt with a lot of managers and assistant managers over the years no one like her I’ll give you a five star

I had to drive for 4 hours to get to this dealer as they had the car I was interested in. I asked the salesperson to look closely at the car, and point out any flaws, as the local dealers had similar cars for sale in questionable condition. Sent me many pics and two videos claiming the car was in excellent used condition. It was, fair price, decent trade-in value. I have my first Mercedes, and am very happy with the information and service I received.

Car had water leak. Jonathan Vargas my service advisor kept me informed of the progress and the issue was resolved perfectly. Excellent experience as a first time customer. Highly recommend Jonathan and the Tech that did the repair.

Service department is actually outstanding. I usually work with Kelvin who is really great. They tell me what needs to be addressed and what doesn't. I've never felt ripped off here. Just the opposite in fact, as their rates are good and quality of work is excellent. Highly recommend.

I had a horrible experience dealing with several people at this dealership. They were not returning my phone calls. I had to write to the president of Auto Nation I order to get a call back. The issue was finally settled. The only people that I will deal with there are Stacy Grell and Cliff Brush. I’ve owned Mercedes for 20 years and never had a negative experience until now.

I could not have been more pleased with the experience. And I will say that Kamryn Dodds did a thorough job. She is professional and very like able. She listened and made the buying process simple.

Amazing service every time! Kelvin is my service rep and he is always on top of things even on his day off😊. Last minute service scheduled and completed on his day with another rep (Kevin) which he prearranged. Everything went exactly as planned down to the amount of time I waited. I wouldn’t trust my G class anywhere else! Keep up the excellent work!!!

very pleased with this dealership and will recommend them

Very good service advisors

customer service, polite & attentive

Unfortunately the service was not completed correctly. What upsets me is that on the receipt the technician states that after the repair it was tested. It took me 20 min to confirm it was not fixed. It takes me close to two hours round trip to get my vehicle in for service. Am I asking for to much that I expect the repairs to be completed correctly the first time?

A special thank you to Bryan Oulton in Sales and Kavon Moradi in Financial Services. They were able to put me in my dream car at terms that were very affordable. Bryan spent the entire day with us, helping us pick out our vehicle, with multiple test drives. He was determined to not only meet, but exceed my expectation of what a customer service oriented business should offer its customers. Well done. And thank you. I am highly recommending you to all of my friends who are seeking a new vehicle.

The sale personal was very knowledgeable about what I was look for,and very professional.

Excellent customer service throughout dealership. All services were completed in a swift manner with excellent communication throughout process (which is hard to ask for at most car dealerships). Thank you Kevin Suarez for all your assistance and making the process so easy even while servicing both of our vehicles. Already recommending this dealer to friends and family! Thanks again!

Best customer service available . Service is always prompt and efficient. It’s a 35 mins drive to this dealership and I chose them over the other dealerships closer to me because of the excellent service I always receive. They actually care about their customers.

Service in a timely manner by an experienced Service agent.

After 3 other dealerships ,Mike and Daran exceeded the others without back and forth nonsense !! They were terrific to work with !

I started talking with Justin Nunes in finance as a friend. He helped me get with the right people that were caring, honest and professional.

I?ve been a client @ Delray dealership for many years .. David Rhys is my Service Counselor .. Best In the business. Honest, courteous, knowledgeable ... why go anywhere else?

Excellent service. Prompt service. Very pleased with service

I had my GLS 450 in for service yesterday and Jonah Ratu is the most amazing service 👨‍🔧 technician! Always very professional and informative. He goes above and beyond to make sure my questions are answered. Would 100% recommend Mercedes -Benz of Delray to anyone who needs their auto repaired at a reasonable rate.

Michael was an excellent salesman and made our purchase very pleasant He was a 10 in every respect. I would definitely do business at your dealership in the future.

Just had my car serviced with Shawn Parton. Never disappoints and always over delivers. Can not recommend anyone better. Love Mercedes of Delray!

Awesome and quick service!

My service representative is Stacey. She is very knowledgeable about the technical requirements of the Mercedes line and in particular my AMG. I was given a loaner vehicle which helped me manage my schedule effectively. I highly recommend the services of Delray Mercedes.

David one of your service managers is terrific we love dealing with him pleasant courteous and available

Side panel light on my SL550 out. Replacement of this small light requires taking wheel off. I went to dealership without appointment, but my problem was solved in less than one hour.

Kelvin always seems to find a way to exceed my expectations on his level of customer service.

Melissa Stacy handles my service. She is really amazing. She went out of her way to get me a loaner. She works so hard and I respect that. Also got help from finance with an issue and he handled it for me. I love Linton Mercedes. I was at Pompano Mercedes and will never go back.

I have a 2018 Mercedes E300 with 14,000 miles. I was informed that it needs 4 new tires at a cost of $1500! They explained that these are no flat tires and the roads and heat in Florida contributed to the wear! I am infuriated! The car is a rental with 15 months left. They claim that the tires are not part of Mercedes! I have three other Mercedes still being used by my family and never heard of this or had a tire problem. Still waiting to hear what they are going to do for me!

Very well done and convenient They picked up my car and delivered it home promptly.

When they discovered the work was more extensive than expected they found a loaner car for me. As the work continued they communicated well and kept me in the loop.

Even tough I've owned MB's for year this was my first service performed at MB of Delray. I was extremely pleased with my overall experience there and completely satisfied with the assistant service manager who handle my service. Definitely would use them again.

Evon Dawkins is exceptional. Responsive, courteous and professional

Thanks for the service. Stacey is the best.

Excellent customer service and relations. Everything was spelled out in advance, completed on time and properly done.

Excellent service high class dealership. They do everything top notch from the buying experience to servicing

Perfect deal and attention of the seller Robert Langer , he do all his best to close the deal . The dealer cars presentation is great and I could test it perfect without waisting time .

Handled my schedule service well. Provided a loaner car.

Service advisor, Jonathan, took care of everything Quickly

Great customer service! Serious the best

My experience with the sales team was great. I love the car. However, I was not pleased with the high fees and the troubles with tagging my car out of state that came after. Paying high fees one would expect better service than that. Most dealerships let you tag your car yourself and do not charge those fees. Take that into consideration when buying a car.

I have been buying cars for a long time but the service I received from Mercedes Benz of Delray was exceptional. Bryan and Lary are the best.

Mr. Shaw Parton is a great employee because he considers the customers need in that he constantly keeps the customer informed about the progress of what is being done to the customer's car. He should be rewarded with a promotion.

Melissa the advisor and Andre the tech were excellent.

Appointment was timely and service was great. Mr. J. Vargas was very attentive and courteous. Thanks

The dealership and the personnel (ESPECIALLY Joe Taylor) involved in my 2020 GLE purchase went above and beyond my expectations during this trying time. I always felt that they had my best interest and safety in mind. Everything was done online and all documents were signed at my home when they delivered the vehicle to me. This is THE place for your next purchase....

If you ever have to have a car serviced, at least its nice when the dealer makes it as effortless as possible, which Mercedes Benz of Delray Beach did! Thank You.

Great service advisor Evon

Very helpful and accommodating. Taylor did a great job. Would definitely recommend this location when purchasing!

Excellent service. We?ve had Mercedes for many years from Delray and all is always excellent. I have worked with Jonathan Vargas, my service advisor before and is always excellent.

Service manager (Stacey Grell) was excellent as she has always been on prior visite. Explains everything clearly before and after the service.

great service and great follow up. Great car. Very pleased.

Very accommodating by picking up and dropping off car

The service was good, but I had a really difficult time making the appointment. The phone for the Service Dept. was not answered for days ...could have been due to COVID-19. They possibly were not open.

Excellent response time and excellent service Great house pick up and redelivery Vehicle returned washed and very clean inside

have been dealing with Mercedes of Delray for many years . David in service is fantastic always takes care and makes sure i am totally happy. Will continue to purchase my cars there

Excellent support provided by my Customer Service Representative assuring I was being informed on the progress of the repair through to completion.

It always a pleasure working with my service Manager Kevin! True professional and always there for any questions or concerns I might have. Vote for Kevin General Manager!

They treat their customers great respect and the service is excellent

The most efficient experience I have ever had . Service advisor Shawn Parton is extremely customer service oriented and Mike Gonzalez behind the scenes is knowledgeable and fast! Big thumbs up!

Kevin in service was and is great- he is bored with me for over 6 years

Evon Dawkins does a great job. Very efficient. Extra nice do deal with and terrific personality.

Excellent service!!! Delray Mercedes is now my go -to dealership!!!!

I brought my car in for service. My service man Evan, took excellent care of me as usual. I can always count on his help and expertise.

Fantastic place to do business with. Hamsa was my sales rep assisted by Don. They made sure I was very well taken care of and made my experience special and for that I?m thankful.

I really like visiting Mercedes Benz in Delray Beach. Everyone is very nice and helpful. Shawn did a great job in my car and advice of what I need as well.

Excellent customer treatment from everyone. Professional, respectable and friendly approach. Alternative and solutions finders!

I had routine maintenance. The dealership picked up and returned my car which was very convenient during this difficult time.

Waiting for my salesman for over a half hour when we had a scheduled appointment and then he put me with somebody else who is not knowledgeable of my needs for the car. Waited for over an hour for them to clean the car to go, and when I started driving the car home the window switches and the trunk switches were broken. There also was a chip in the windshield. I contacted the salesman , via text, and he text me back to send him the pictures, instead of getting on the phone with me. This car was a CPO 2019 vehicle. It should never have left The dealer like that. Someone was not doing their job. The dealer is one hour away from my house, and I had to bring the car back . The service manager who took care of me Roger, was just wonderful. He gave me a loaner car, that I used for one day just to drive home. He he took care of the problems with the car, and detailed it the way it should have been. When I went to pick up the loaner car I was sitting in the dealership, and was not familiar with how to work the screen with The radio, phone, and other functions. I could not get out of the screen. Two salesmen were walking back in the building, and I asked one gentleman to help me, and he says I'm in a rush I have to go someplace and jumped in his car and left . Very rude. The next salesman that past me had a sandwich in his hand and said he couldn't help me because he was going to go eat. I said could you just help me escape from the screen. He put his head in the car and said just press that button, and everything worked. The loaner car they gave me was a 2019 C class with 4000 miles on it. When I went to drive it to work the next day the car would not accelerate and it was stuck in drive nine , and the check engine light came on. I don't know who's checking out these cars, but they're not doing a very good job. I had to call the Mercedes-Benz corporate headquarters to get any kind of action done. That's bad service when you're buying a Mercedes. The best or nothing. The dealer should remember that motto. But AutoNation owns a dealer, so now I understand why all this happened.

Service and personnel are terrific

Kelvin and Roger maintained good communication throughout the body repair and regular service process.

Came in about 6pm on Friday with a screw in my tire. Kelvin fixed it up in a Jiffy and got me on my way. I really appreciate you being there for me late in the day and in the middle of a pandemic, no less!

Brought car in on a Saturday assuming it would be ready on Monday. I was told the replacement of the airbag takes a while but if there was a chance they could finish it in the same day they?d call. Car was done same day which saved us time on Monday. Service advisor was helpful and courteous. My only call out - during this difficult time of Covid-19 the dealership is offering a sanitizing service for $29. Really? This is a service that was always offered free of charge prior to this at MB service depts. Now you charge customers for it knowing that there need to be extra precautions taken? Not right. If anything, do the right thing by advertising that your dealership sanitizes every car after being serviced. I declined the offer as I can do the cleaning myself. But it?s not smart business at this time. Still - the overall experience was great , fast, easy! Great staff and happy they were all wearing appropriate PPE to keep the customers safe.

They make pick up service appointments and do not keep them! A good service advisor David saved me from a total disaster as he cared and did his best on my two MBs.

Had to turn in a leased Mercedes during the Covid 19 pandemic and the experience was so simple and safe. Kudos to M. Manocchio who made the transaction simple and pleasant. Thanks

Great, especially by me service representatives, David Rhys

It is always a pleasure going to MB Delray. Our service advisor, David, is fantastic. He makes getting your car in for service a breeze. Everyone is always so helpful and pleasant.

Excellent service during challenging times. Even during a time when we are not driving as much, the dealership was available to check our vehicle and install the necessary parts. The environment seemed clean and all associates wore protective masks. There was no individual contact and I felt safe leaving my car there, using a loaner vehicle and picking my vehicle up after the service was complete. Ask for Shawn in Service as he is polite, clear in his explanations and gets the job done.

Great people to work with and quality service.

Everything went so smooth. I highly recommend Benjamin. He followed up with everything including taking back my lease and delivering my new lease. He wore his mask and everything was sanitized so I had no worries during this difficult time.

Service rep, Evon Dawkins is great. Service department is very professional, courteous and straight forward.

MB of Delray always delivers superior customer service; it's always a pleasure, due to their attentive staff and exceptional workmanship.

These guys seem to have a pattern here. I found the car I was looking for and engaged Robert Langer on Thursday (4-16-2020) regarding the car. A 2017 GLC AMG for $47,000. It was available and could be shipped to me in Boston. On Thursday night, I e-mailed and said we will take the car, let's begin the process, he said "Great I’ll call you in the morning and get it all set up after we review the vehicle." He sent over the "rough" numbers which included $799 Documentation fee. I questioned why it was so high and he told me "That’s standard for all Florida dealers. We are fixed on all pricing and fees." LIE! A quick internet search showed that in FL that fee is NOT fixed and it is very high compared to other dealers. Lie #1. Regardless, I said fine, lets go we will take it and have $10-15K down and I have pre-approval from my Credit Union in CA for financing. He was NOT taking that and became VERY forceful that I MUST finance it through them. We went back and forth on that all day Friday and in the end I acquiesced and said fine, I will pay CASH. 4 hours goes by and his reply was sorry, we won't take an out of state check and it doesn't matter because the car has now been sold to a buyer in Las Vegas. REALLY! We were finalizing the deal and they sold it out from under me. I tried to call the General Manager but did not get a return call. I would read this and other VERY similar reviews and take from it what you will...I would NOT recommend this dealership to anyone and if you get the same treatment, don't say you weren't warned if you have read this.

Have Oliver in sales assist you in picking out your vehicle. He was fantastic and an asset to the company. BUT BY ALL MEANS LEAVE AND COME BACK WITH A CHECK FROM YOUR BANK OR CREDIT UNION TO PAY FOR THE VEHICLE. The finance manager Kavon Moradi is a clown slime ball. The worst finance experience I have ever had. He should be at a gravel buy here pay here lot with an office in a mobile trailer. He’s the one in the showroom walking around in a clown suit. You can’t miss him.

Have Oliver in sales assist you in picking out your vehicle. He was fantastic and an asset to the company. BUT BY ALL MEANS LEAVE AND COME BACK WITH A CHECK FROM YOUR BANK OR CREDIT UNION TO PAY FOR THE VEHICLE. The finance manager at Mercedes Benz of Delray who?s name is Kavon Moradi is a clown slime ball. The worst finance experience I have ever had. He should be at a gravel buy here pay here lot with an office in a mobile trailer, not at a Mercedes Benz dealership. He?s the one in the showroom walking around in a clown suit. You can?t miss him.

Was due for service for my car, I was concerned with the Covid-19 and the safety of taking it in. They were amazing, the service area ,showroom and customer waiting area were spotless. Everyone there was sure to keep you safe by keeping the 6 ft social distancing. It went as “smooth as butter” Highly recommend them for their professional courtesy during such a trying time!

Car would not start because battery was flat. Called MB they were there within 15 minutes, changed the battery and reset computer. Prompt and efficient service - well done.

Jonathan Vargas was friendly and very helpful and patience as well in answering my questions and explain everything to me very clearly when I came in to have my car serviced on 04-01-2020,he took care of my car with the upmost care.i was very please with the service that was done on my car as well.Thanks to Jonathan and the service staff at Mercedes Ben of Delray.

The whole process of getting my car serviced was excellent. My service advisor Jonah was great, and if you have to get service done definitely take your car here.

I enjoyed working with Mike Moss. He was very accommodating and helpful

Salesman was very helpful. He was considerate, not pushy, and honest.

Chris was very helpful thru out the process. Exceeded expectations.

Always taking care of my cars, fast, efficiently and with the upmost white glove service! Will always take my cars here! Sean was very helpful and knowledgeable as well!

My experience was great all around!!

MB of Delray service advisor was a pleasure to work with. This dealership is diligently managed. Highly recommend them.

Well organized and efficient. Service performed as promised. Car cleaned

good service department, but truly too busy and sometimes overwhelmed with work. Waits to be seen, with an appointment, can be more than 30 minutes, and when picking up a car, could be more than 30 minutes again. in this day and age of customer service, that is unacceptable. My usual Mercedes dealer back home is super busy and I have never waited more than 5 minutes to be see or to pick up car. Delray Mercedes needs to address this issue. probably won't because they pretty much have a captive audience !

Buying experience was a pleasure. Everyone very helpful.

I came in for service. They were quick and professional

I dealt with Shawn Today, he was very professional and spot on! I did get a loaner also everything about this experience was nothing less than perfect!

I purchased a pre-owned vehicle and Robert Langer was my salesman. I know I wasn’t his biggest sale of the day but he treated me with great service. I am very happy with my new vehicle and will recommend this dealership to friends.

Exceptional service and courtesy. Comfortable waiting room with wi-fi. Shopping center across the street offers options if you don't want to sit waiting for your car. Got my car back ahead of schedule. Will use again.

Exceptional service and courtesy. Comfortable waiting room with wi-fi. Shopping center across the street offers options if you don't want to sit waiting for your car. Got my car back ahead of schedule. Will use again.

Jonah is very thorough and knowledgeable. He does his very best to satisfy and the car comes back sparkling!

I brought in my car for “Service B”, the 60,000 mile scheduled MB service. I authorized all included and defined optional services and was told that would cost approximately $2,000. I approved the service. The charge seemed high. Therefore, just to be cautious, I called my home dealership in Western Pennsylvania to ask what they charged for the service. With the options, their charges were around $1,200. This was a difference of $800, 60% more than at my regular dealer! I called MB Delray and asked for an explanation. First they said it could be labor rate differences, but I found that hard to believe. We then agreed that I would contact my dealer and get a list of what was included in their service to see if they might be doing less than Delray. I got it and sent it on to my advisor, who confirmed that the services were identical. Based on that, MB Delray agreed to lower their charges to the mid-$1,200’s. The Delray staff was always polite and suggested a rational approach to addressing the differences in charges. However, I would be reluctant to use them again without some way of determining whether their prices were appropriate.

Called for road side assist to replace battery for my car at approx 9 AM. Was told it would be after 2 PM because service vehicle did not have a battery for my model, a 2015 SL 400. Service was finally performed approx 3 PM.

brought in for service and were very helpful, provided a clean loaner and followed up with keeping me informed about the service and if there were any problems.

Superb customer service from the entire sales staff each time I entered the showroom. Kamryn Dodds was a great salesperson who made my buying experience easy and enjoyable.😊

Everything at a risk but when I take my car to Mercedes Benz of Delray for service I forget about this conventional wisdom. I know that my assistant manager Jonah Ratu will 100 percent take care of my car. He is knowledgeable,skillful,and charming person. Management excellence is exactly right definition ,in my opinion here in Mercedes Benz of Delray . I have enjoyed great service for several years,and strongly recommend this unique place of business to everybody. Thanks.

Service was outstanding! Sales advisor was top notch, knowledgeable, no pressure! Will definitely recommend friends and family!

Fast and easy. Loaner car provided which was a huge help.

Jonathan Vargas is always helpful and courteous to my wife and me!

I was looking for a used vehicle with fairly specific guidelines. The agent was responsive in searching and identifying vehicles from the large inventory held at the dealership I quickly found a car that was exactly what I wanted and bought it. The process was smooth and efficient . The agent provided me with the same attentive service as a buyer of a $150,000 vehicle. The agent who did all the laborious paperwork was especially clear and efficient in explaining and completing the documents. All in all it was a successful and pleasant process and I love my new to me car

good service, knowledge service personnel John Vargas is an asset to MB

Very friend staff and very knowledgeable and helpful.

Brought car in for service and repairs and service rep. was excellent and got everything done. Went above and beyond!

Very friendly, effective and fast service ! Very impressed with help provided.

Excellent Service and location and the service advisor made it a great experience.

Stacy Grell handled my car perfectly Very happy with the service

Having a personal service representative like Jonah makes bringing your car in for service a very efficient and pleasant experience.

Excellent experience... Ron Miller is knowledgeable, patient, and always answers his calls and my questions. Extremely good experience dealing with this dealership for the first time.

My lease transaction was very smooth with the salesman and the sales manager. Didn't have to negotiate to much and never felt pressured.

Problems with car, called MB for help om Monday afternoon. Flatbed shows up 3 hours later. Finally sent car to MB of Delray, that night service advisor tells me car was not looked at but will know more Tuesday morning. Next day called service adviser. Was informed car was there and would be looked at. No communication the rest of the day. Next day, called again, service advisor informed the car was looked at and but still no details. finally on Thursday WE called again and was told car is ready... STILL NO COMMUNICATION AND EXPLANATION WHY THE TRUNK WONT CLOSE NOR WHY THE CONVERTIBLE ROOF WONT WORK, Thursday afternoon went to dealer, obtained keys and drove car home..... STILL NO COMMUNICATION FROM ADVISOR....WHAT THE HECK IS GOING ON THERE!!!! WILL NOT SERVICE CAR EVER AGAIN... EXTREMELY POOR CUSTOMER SERVICE.

Fast and through. Knowledgeable and friendly service advisers. They follow through and do what they say they'll do.

My husband and I sat down with Mardy Guirlande at the Delray Beach Mercedes dealership at 2pm on a Monday. We were going to be on a plane the next morning. and had a dinner that night. By the time we got home from dinner that night our brand new Mercedes Cabriolet had come up from Miami and was sitting in our driveway in Palm Beach with Mardy at the wheel! It doesn't get better than that! Mardy's smart, personable, very knowledgable about what she's selling, infinitely patient, and totally unflappable.....(and I can assure you we did our best to test her on that one!) Can hardly wait to buy another Mercedes from her!!

Pleasant buying experience. Time consuming but got the deal we wanted.

My service advisor, Jonah Batu, is the most helpful, nicest person. He is an asset to the dealership.

We went to Mercedes in Delray looking for a very specific car, a certain color and interior. Fortunately the salesman (Joel) we found actually listened and hunted around until he found what we were looking for. Finding a salesman who listens is rare enough. Joel went even further and help us get our new car registered at our parking garage. What I’m recommending Mercedes of Delray for is ATTENTIVE SERVICE.

The services were very well, friendly and timely performed. Thank you!

Stacey Grell assistant service manager is wonderful.Service performed was excellent.Your company needs more people like her.My next car I will buy from Mercedes of Delray Beach . Thank You MR. Richard Suozzo

I had a great experience with the ordering/purchasing process with Joel Feldstein at Mercedes-Benz of Delray. He was extremely knowledgeable and supportive through the process of "building" the perfect GLS 580 for my needs and desires. He was diligent with his communications during the production process and the day of purchase went smoothly. I would absolutely recommend both Joel and Mercedes of Delray to anyone interested in a seamless, enjoyable experience.

Evon gave me an excellent service and respect the estimate.

Made an appointment 2 weeks in advance for a loaner. When I got to dealer, they didn't have any record of my appointment that I set up online. Once I left the dealer, I never heard from the service advisor again. They had my car for 5 days. I left message after message and never received a return phone call. Finally, on my last call, they told me my car was ready. I was never informed of any work that was done and vehicle still has problem it was brought in for. Worst customer service. Would not recommend.

Cost for repair 400.00 more than actual quote. Wasn?t expecting that!!!

I needed a replacement fuse for the lighter. It was done promptly and efficiently and included a car wash. My service representative Stacy was most accommodating, offering a ride home or the option of waiting in the showroom. I waited and the service was completed in a very short time. Excellent service and quite comfortable waiting. Thanks.

This dealer has a horrible service dept. advisers are good , but trying to get to talk to someone is impossible .

Excellent, friendly and efficient service!! Nice people.

We just leased our second Mercedes Benz from Mercedes-Benz of Delray. Our salesperson for both cars, Hamsa Masri, was terrific. She was efficient in getting the work done; and fair on the price I paid. She went over the new features on the car and had a very positive attitude throughout. It was a good experience.

The service was excellent! and the employees are nice and friendly !!