Recent Reviews from Mercedes-Benz of Delray

I had a very bad experience with a trade-in at Mercedes-Benz of Delray. I bought a car and leased a car at this location. After trading in my first car,I found out that they had not register the car under the new owner because they had incorrectly recorded the mileage of the car that they sold me initially. The new owner of my old car apparently got a parking ticket and the fine was sent to my address. Now, the city is asking for proof that the car was traded in to Mercedes at Delray. I dropped off the signed form to addend the mileage per Donnie request and was met by Marty who told me Donnie was not available and insisted that the trade in receipt should be in my sales contract (which it was not). I was rudely told off and to look harder.... Multiple attempt to contact Robert and Donnie at Mercedes at Delray were without callbacks despite initial promise that they would email me the receipt of the trade-in. I am still trying to get the receipt for the trade in.... 3 weeks later after multiple voicemails and a dealership visit. I had issues with their finance department as well. 3 years after financing my first Mercedes from Delray Mercedes, I wanted to make adjustment to my contract. I was told on the phone they couldn’t help me over the phone and was told to come in. Then after coming into the dealership was told they were busy, and I could just call them later on the phone to take care of it. The feeling I get is that if they don’t earn a commission for their time with you; You are not worth their time. Now, I had a lot of good experience here with some amazing kind and helpful people. However, the feeling of the culture of this dealership just leave a very bad taste in my mouth. My next Mercedes will not be this location. Understandably, now I realize why my friends recommend other dealerships in the area despite it being the larger Mercedes dealership in the area. Buying experience at this Mercedes is excellent but good luck trying to get things fix if anything goes wrong... Shout out to the service department crew. They are an amazing group of individual who go beyond what is needed and follow up to make sure you are well taken care of. In response to the comment below. Good luck getting in touch with Mercedes of Delray’s GM, Clifford... he is very difficult to get in touch with. I tried contacting him twice in the past two weeks and left a voicemail with no response.

Dan Jun 6, 2019

UPDATE: 2 months later. I took the car in for a broken AC 3 weeks after purchase and the Red Shield Warranty that the finance manger sold me as "bumper to bumper" is a scam. Their own service department couldn't bill the warranty company. To this day, even with a cancellation receipt in my hands, I am still waiting for my refund and had to contact the payment processor multiple times as well as my credit card company to stop the recurring charges. I cancelled on the 20th and was charged on the 21st. Other than finance, this dealership is awesome. Service department ended up fixing my AC at their own expense and without me having to ask or complain. Great place, just skip the Red Shield Warranty because it's a scam from my experience and a HUGE hassle to cancel and get your money back (still waiting for my refund after 1 month!). -------------------------------------------------------------------------- Here is my original review, unedited: This is my favorite Autonation dealership in South Florida. I have been to several and Mercedes of Delray has it together. This was the easiest, quickest and most joyful dealer buying experience I have had in a loooong time. Ask for Larry. He is ON POINT and answered my questions with expertise and friendliness. Larry had the car washed just before my appointment time which none of the other dealers bothered doing. We went on a quick test drive and he knew every feature on the Benz. He gave me his cell number and was excellent with his communication. And when I got home I realized that the second key needed a battery or programming and I texted him. I went back there later in the evening to pick up my old car and Larry went home for the day so the secretary was already expecting me and took care of the key issue in 2 minutes. Finance was also a breeze and I had a good time meeting someone cool who I felt was honest and worked fast. All in all, I have to give this place 5 stars. They present the used cars really well and they keep their promises.

CS LLC Feb 17, 2019

Worse car purchase experience of my life! I always wait to post reviews as sometime things start out badly and turn for the best, Unfortunately it was not the case. I purchased my vehicle on November 21st, a used car, roughly 10K nothing fancy I am aware of that, I am in Fl a few months out of the year and just needed wheels to get around. I test drive the car, liked it ad call back the next day to confirm the purchase. So far great, sales and finance team are great, on the 23rd I drive away in the car no issues at all. Well i need to leave town for work as usual, drive my self to the airport and since its the first real long drive I do w the car alone i charge my phone and put on some music, well the charging doc isnt working and the front speaker is not working. Not super happy but life happens. I call to inform of the situation right away and to let them know I am out of town but would like to bring the car in. Sure not a problem, we ll have someone reach out to schedule. 3 days go by, and nothing. I call back and nothing. I leave the sales manager 3 voicemail and nothing. its now December 7th and still haven't heard back, I call again and told them I ll wait till the manager is available since he obviously doesn't return my calls. We schedule a service appointment for December 21st (one month later) and I am told the car would be ready on the 23rd, well its not ready on the 23rd as they need to order a part, Ok i get life happens again and its Christmas time but now i have to leave town again so i wont get my car till a get back and I am not pleased about that. I get a VM on the 3rd to let me know my car is ready, great I think im getting back to FL on the 4th so its perfect timing, I call them back just to confirm the car is indeed ready. "yes sir, you can by anytime". So on the 5th I drive to DelRay (20/25mi drive from my house) and after waiting for about 45min I am told they cant find my car keys... Once again life happens but at this point I am quite irritated, I am told they are sorry but nothing they can do except giving me another loaner. I am guaranteed a call Monday morning, but of course on Monday at 11am I am the one calling to check in again, at this point I am told that the car is ready and the keys have been found, in addition I am told the car was ready on the 3rd... Oh really??? I knew that but I was out of town...so it's my fault? Like if i came on the 3rd my keys wouldn't have been lost and therefore its my fault I came on the 5th instead???? What a joke, no apology, no nothing....I will for sure avoid doing business with this dealership in the future!

Nicolò Beccalossi Jan 7, 2019

Nicolo Beccalossi Jan 7, 2019

Worst service EVER!!! I am in the service industry as all jobs are in the service Industry and I had the worst experience ever. Here is why: 1. Very rude when speaking with the sales person and the manager. 2. Fiance manager(can't recall the name) will argue with you when they were in the wrong. 3. I tried to purchase the car online and they would not let me purchased due to someone who was not present at the time but said they would be there in 2-3 hours. After waiting a couple hours later that evening they then called back and said the car is still available. 4. There were multiple times I asking questions about the vehicle (Range Rover) and they said they do not know because they do not deal/ sell these cars on a daily bases. if you do not know about the car that is in your inventory then you should not sell the car! Stick to what you know the best! 5. After 2 weeks of owning the car I had a $1000 deposit that was on my credit card to HOLD the vehicle. The finance department came back and said my bank made a mistake on the amount they gave to the dealership. Come to find out the fiance department sent my bank the wrong documents and miss calculated the cost. Then they ask me for $500 extra because of the people in the financing department made a mistake and that they will not give my full $1000 deposit back( the deposit to hold the car). No where did it state on the paper I signed stating they can use my deposit for any other charges that may occur. In my occupation if I mess up I take the fault for it and pay for what i did. They did not and was very rude and argumentative with me over the phone. I then got my deposit back and its $498.50. I asked why the $498.50 and not the $500 you stated you were giving back. She(Kristen) said there was a battery fee for $1.50 also. I am not worried about the $1.50. I am stating this because they do not tell the truth, they will charge you every fee if you do not pay attention, they are rude and give the worst customer service ever!! I high recommend you do not use their services. They are not a dealership you will want to trust when purchasing a car or getting your car serviced there. This was my first car I purchased and they made this process the worst experience ever!! Feel free to reach out to me with any questions!

Chris Salerno Apr 21, 2018

I bought my first MB a CLK convertible from Lou Green at MB of Delray 8 years ago. That purchase was smooth and I tried to buy a second E350, but there was a hang up on price and so I ended up buying from one of my poker buddies at MB of Pompano. lou understood and was gracious everytime I was in for a car wash. I have been looking for another car for my wife which is not easy she hates shopping and has become emotionally attached to her XC 90 she has held on to for 10 yeas. After a couple drinks at lunch I finally got her interested in looking at a car. i did not have a chance to call Lou to let him know I was coming in but wanted to strike while the iron was hot. First off we waited for ten minutes in front of the reception desk as people sat around and chatted and no one came to help. Another couple showed up and we were all just standing there and finally the receptionist came over and helped us. She explained that Lou was not there but if we wanted to meet with someone she would round somebody up. Kristen came up and greeted us and we explained what we were looking for and she got us a car to drive and that all went smoothly. there is no haggling over prices since Autonation went to one price marketing and so that part was easy also. The part that bothered us is in the negotiating of the trade in. We had already had it priced when looking at another car a few months back and I am aware that dealerships play with these numbers but there offer was 41% less than we received only a few months ago. Kristen said well cars can drop that much depending on the market, really the market is fluctuating on 10 year old car with 100K miles.. Then Amy started to look at the quote and there was a deduction for break replacement, that's when she got very angry and told Kristen that she had just had the breaks replaced in the spring. She was done and wanted to go. On the way home she asked me whether they were padding their quote or did they realize that Volvo breaks always feel very different. i told her it didn't matter either way they look bad.

John Nixdorf Dec 4, 2017

We purchased our car very quickly as there were many people interested in it and the dealership was unable to hold it until the next day. When we picked it up it was to have been detailed and ready for us to go, as a matter of fact we were told the sooner we could be there, the sooner we would be done. Arrived at noon, was told the car was ready. After signing paperwork, we were set to go...when all of a sudden our salesman tells us he doesn't have an owner's manual for the car, but would order one, have it FedEx and we would have it by Wednesday. It was Sunday, I thought it should be there overnight. I also noted that the car had been terribly prepped and it was unacceptable to us. He said to bring it back at our convenience and he would have it corrected. I found it strange that no one took a look at a car that was to be given to a customer. He very quickly showed us how to operate the car and we left, only to get home and realize we cannot operate the car without being able it read the manual. I contacted the General Manager who had the salesman contact us. Low and behold, he found a manual. So, my husband went stop have the car detailed and pick up the manual. A few days later we were showing the car to a friend, telling him all the details of what it has and does. We opened the trunk and the tire well...and there it was... a manual!!! Oh, and we were also told that the car had run flat tires, and there it was also...a spare tire!! By this time I am seeing red, what kind of scam was going on? As we left I also noticed that the area that covered the top when it is down was never detailed. We made a special stop to see the General Manager. He very quickly had the area that wasn't detailed corrected, and during our conversation about the missing manual and the tires, informed us that our salesman was no longer with the company. I'll take that as a good sign, the first one since we purchased the car. Hope things improve.

Diane Braff Oct 28, 2017

I Purchased a 2016 Mercedes Maybach from Mercedes Benz Of Delray Beach Florida. Prior to purchasing the vehicle, I called to get information, price, condition, Options, etc. and spoke with Ron Miller. His response to the condition of the car he replied (PERFECT, thats why it was in the Showroom). I felt very uncomfortable buying a car unseen, since I live in Texas and the car being in Florida. I told Ron that I would get a flight out that week to visually verify that the car was perfect. Due to my work and busy schedule I was unable to get a flight out. I called and told him maybe the following week I could make it out. He then assured me AGAIN that the car was PERFECT, and that there was no need for me to waste time and money on a trip to Florida. I then decided to purchase the vehicle in believing Ron and him telling me he had been doing this for over 30 plus years, and Plus I was buying from a Certified Mercedes Benz Dealership! Ron then arranged shipping with USA Auto Movers, before loading the vehicle in Florida, the driver fills out a Vehicle Condition Report. A week later vehicle then arrives in Texas, the driver releases all documents plus the Vehicle Condition Report, HIS REPORT SHOWS: Damage to the hood which someone tried to fix with touch up paint, damage to left and right side front bumper, damage to left rear door, damage to left rear quarter panel, left rear bumper, curb damage to right rear rim and 2 rock chips on windshield! The driver CJ of USA Auto Movers told me he asked Ron Miller if the buyer knows of the damage on the vehicle since it was such a LUXURIOUS VEHICLE and Ron replied YES! THAT IS NOT TRUE, I was so upset I called Ron Miller and asked him why would he be so DISHONEST just to sell a car! After spending over $175,000.00 on such a Fine Luxury Vehicle you would come to expect the TRUTH!!! The response of the Mercedes Benz of Delray is to take vehicle to my local Mercedes Dealership and repaint and repair all damage, My response to them was why would I want a car with repaired PAINT WORK! I told Ron I wanted to return the vehicle for a full refund plus shipping costs and I was denied, but he would see what he could do. Add Insult to injury, Ron Miller called me back and offered me $150,000.00 after I just paid over $175,000.00! Why would a Dealership selling one of the finest automobiles made today stoop as low as to be DISHONEST AND MISLEADING!!!

rcisneros1 Feb 8, 2016

MB of Delray had a Certified Pre Owned vehicle on their website for $69,997.00. Click this link to email a salesman so we did. We were given Mr. Ron Miller. I asked him what the CPO warranty would give us in coverage and he indicated 12 mo, unlimited miles. I asked what it would cost to add 2 more years and his response was word for word, $3,495 would buy you 2 more years giving you coverage through 2020 and I can do $71,700.00. Would you assume that he is discounting the car some from $69,997? or maybe the warranty costs from $3,495.00 and making you a package deal for $71,700.00? Seems logical right? I mean how can the car go from $69,997.00 as advertised on his website to $71,700.00 without including something in the deal? Not so fast! I set my wife up to call and finalize the deal and then try try to convince her that they will sell her the car for $70,700.00 but that does not include the warranty. Wait, you have it listed for $69,997.00 and you just went up in price on us? And now this does not include an extended warranty, and wait one more... He neglects to inform you of the $700.00 yes $700.00 documentation fee that they charge. Maybe this is because we are from another state, most likely because he thought that he had a woman on the phone who knew nothing about deals or cars and how to call him out on his scam here. We asked if the car had ever been wrecked or had any paint work. Knowing this is a Certified Pre Owned Mercedes Benz one would think it to be flawless, after all it has been through a 167 point checklist from top to bottom, and if you go to MB website it will tell you that it covers everything from under the hood to every panel on the body. Nothing is left unchecked. Mr. Ron Miller then advises us that we need to have an independent inspection of the vehicle since he does not want to comment or mislead us anymore than he already has. Well isn't that what were paying for in a CPO car? An inspection of the highest level by MB of North America? I then asked for the general Manager to which he has not stopped all communication. Well I suppose so after being caught in 2-3 or maybe even 4 different lies or scams here. Mr. Ralph Mesa is the General Manager of Mercedes Benz of Delray but I have yet to hear from him. My guess is that Mr. Ron Miller is too afraid to go ask him to call us so I will be giving him a ring shortly. If that does not suffice I will find the principles of the Corporation and work my way up the ladder. DO NOT fall into their deception. Try and find another MB dealer to deal with if you can. Or many take a good attorney with you?

LewWilliams Dec 16, 2015

After I visited a couple of dealerships looking for a GL 550 2015, we went to Mercedes Benz of Delray 43 miles from home following a friend's recommendation, boy he was right! It was the best car buying experience of my life! We (my wife and I) were greeted at the front desk by a very elegant and pretty lady who got up from her chair and walked to us, she called The new vehicle sales manager Mr John Bradley who came out in person to welcome us to the dealership and took his time to find all the information we requested, while we were sitting at the cafeteria sipping on a cup of fresh brewed coffee. When they found the car I had in mind, a very knowledgeable sales person Mr Matt Garcia walked us thru the whole process of driving the vehicle and choosing what we wanted and needed. Every little secret of the new car was revealed by Matt who also took the time after the lease process was finished to literally trained us in all the whistles and gadgets of the new car so we may have a safe drive heading back home. To top off the experience The General Manager Mr Ralph Mesa introduced himself and sat down with us for a very refreshing chat. Every one of them handed their respective business card, offered their help and asked us to call them for anything. We had among other cars, several Mercedes Benz and BMW's purchased at other places, but this visit at Mercedes Benz of Delray surpasses all our expectations. The place was spotless clean and very well illuminated, not crowded with parked cars inside the showroom, they have just a few hallmark cars as samples. Every person was very courteous, well mannered and elegantly attired. On our way out everyone approached us to congratulate us for the new purchase. Many other clients were obviously negotiating their deals but all seem very relaxed from our stand point. We were just another customer at the concessionary but we felt like the most important ones for them. We wanted to show our appreciation for a very professional staff.

drsalado Dec 8, 2014

I've purchased 8 new Mercedes Benz automobiles in the last 20 years, but no dealer has ever treated me more professionally, more respectfully, more friendly than MERCEDES BENZ OF DELRAY in Delary Beach, Florida. Their service is truly unbelievable as is their pricing on new Mercedes Benz automobiles. I live about 20 miles from the dealership. There are 2 other Mercedes Benz Dealerships closer to me than the one in Delray, however I choose to bring my business to this dealership for many reasons, as I will explain. I visited the dealership when they first opened about 18 months ago. The facilities were impeccable, from the washrooms to the showroom floor as well as their service drive. About 3 months later, I purchased my 2009 E350 Sport from them. They had the best pricing of any dealer in the Southeast Coast of Florida. They were laid back, not aggressive in their sales approach. I asked for their best price, and I got it, right off the bat. I had a few minor problems with the 2009 E350, and every time I had to bring the vehicle in for service, I was greeted with a smile by James, me service writer. The service manager was involved with my vehicle immediately and I was given a new Mercedes Benz vehicle to drive whenever I had to bring the car in for any of the warranty work. I was so very impressed with their ability to meet my every need, not matter what it happened to be. It was more than just SERVICE WITH A SMILE. It was that, PLUS the ability of the service department to fix my vehicle the first time. I received a call from the service department several times each day, updating me on the progress the repair. When It came time to purchase another vehicle, I immediately called the sales manager who gave me a price that was unbeatable once again. I came in and bought my second Mercedes Benz E350 Sport Sedan, and new 2010, with no fuss and no hassels. They got my repeat business because of the way I am treated and the manner in which they treat my vehicles. They serve coffee with refreshments (bagels and cream cheese) every morning. I bring my vehicles in for a complimentary car wash once a week. And once again, I am greeted with a smile by everyone in the service and sales department, even if I am in for just the car wash (and of course the bagels and gourmet coffee they serve). While I sit in the lounge, everyone who knows me comes over and greets me so professionally in such a caring way. It's like being at my own home whenever I'm at the dealership. The sales force is well trained in customer service, as is the service department. There is no doubt in my mind that I will continue to purchase my new Mercedes Benz vehicles from Mercedes Benz of Delray. A first class dealership in the business of selling first class autombiles.

abacomike May 27, 2010

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