UPDATE: 2 months later. I took the car in for a broken AC 3 weeks after purchase and the Red Shield Warranty that the finance manger sold me as "bumper to bumper" is a scam. Their own service department couldn't bill the warranty company. To this day, even with a cancellation receipt in my hands, I am still waiting for my refund and had to contact the payment processor multiple times as well as my credit card company to stop the recurring charges. I cancelled on the 20th and was charged on the 21st. Other than finance, this dealership is awesome. Service department ended up fixing my AC at their own expense and without me having to ask or complain. Great place, just skip the Red Shield Warranty because it's a scam from my experience and a HUGE hassle to cancel and get your money back (still waiting for my refund after 1 month!). -------------------------------------------------------------------------- Here is my original review, unedited: This is my favorite Autonation dealership in South Florida. I have been to several and Mercedes of Delray has it together. This was the easiest, quickest and most joyful dealer buying experience I have had in a loooong time. Ask for Larry. He is ON POINT and answered my questions with expertise and friendliness. Larry had the car washed just before my appointment time which none of the other dealers bothered doing. We went on a quick test drive and he knew every feature on the Benz. He gave me his cell number and was excellent with his communication. And when I got home I realized that the second key needed a battery or programming and I texted him. I went back there later in the evening to pick up my old car and Larry went home for the day so the secretary was already expecting me and took care of the key issue in 2 minutes. Finance was also a breeze and I had a good time meeting someone cool who I felt was honest and worked fast. All in all, I have to give this place 5 stars. They present the used cars really well and they keep their promises.

Service and loaner process was prompt and efficient. I knew things were good at this dealer when my service advisor, Jonathan, helped schlep 10 Home Goods shopping bags from one of his customer's loaner to her just-serviced car!

I had a great experience, the customer service is amazing. I'm very happy with my sales representative.

Mr Vargas is the most professional sales person I have ever met. Calm, helpful, intelligent, and totally informend about our new CLA. A pleasant experience, with all questions answered. I hope to repeat it very 3 years, with him at Delray Mercedes. Larry & Myrna Roman

Perfect , so nice....They are very attentive...

The service manager is amazing!

My service advisor Shawn Parton is the best! He is happy when we are 100% completely satisfied -and we are every time we take it to Shawn. This MB dealership has excellent service from drive up to an excellent cleaned & tire shined car returned! The MB mechanics are excellent here.

I was very lucky to have Calvin as my service advisor. He was terrific. Followed up, kept me informed, and made sure everything was perfect. An excellent service experience in every way.

Most people working there are very nice and helpful but the cost of a basic maintenance on the car, $1,250, is beyond stupid. Never again.

We visited the dealership for my husband who needed a new vehicle. I had sent an email confirming the availability of a vehicle and had a salesman respond. However upon arrival to the dealer the said salesman was busy. We were introduced to Bryan O. He helped us find a few cars and test drive them all. He was informative- NON pushy and helpful in answering all of our questions. We couldn’t have asked for a better experience or salesman.

Mechanical problem diagnostic inspection found and corrected fast

Sales Rep Joe Taylor was professional, knowledgeable and very accommodating. Mr Taylor made the whole trade in and purchase experience pleasant.

purchasing a car from them was stress free, no problem and easy

Brought my wife’s car in for an oil service, last year the price of the service was 165.00, labor charge 64.25 This time the charge was 263.00! Labor rate was exactly the same as last year, but this time the price of the oil doubled! Let a message for the Service manager to contact me, still waiting for a response.

Great service. Shawn is incredible.

The service by Shawn is always a great experience.

I recently purchased an E55 AMG from Mercedes Benz of Delray FL and am absolutely thrilled with the car. I live out of state and the salesmen Larry was more than helpful in answering any questions or concerns that I had

I was looking for a specific car and MB of Delray Beach had one in stock. We did our business online, no haggle price on their car, estimate on the value of my trade, and we were close. Deal turned out a little better than I had hoped, and after 1.5 hours I left in my new E350. Don Miller was good to deal with, and Dan Palladino made the ownership process easy. Do your homework and you will be pleasantly surprised. Jeff

Very efficient. Evan Dawkins was excellent

In my entire experience of car shopping in my life and having driven luxury cars in the past (Mercedes-Benz, BMW, Porsche, and Maserati), this dealership, Mercedes-Benz of Delray, has by far the absolute rudest New Car Sales Manager I have ever come across. I had the misfortune of dealing with Benjamin Shatkun at this dealership and I can honestly say that he is the most unpleasant and inefficient sales manager at any dealership thus far. I even asked him if it was possible for him to smile ONCE. He said no. I could not be more disappointed in Mercedes-Benz for even having an employee like this at any of their dealerships nationwide, as it reflects on their brand. Really left a bad outlook on this dealership and let me to Mercedes-Benz in Coconut Creek, where the staff was unbelievably kind and helpful!

I'm truly satisfied with the customer service at Mercedes Benz of Delray in both sales and in service. My new service advisor Kevin was very helpful with my car servicing needs and the whole team really worked hard to hep my experience go well.

They fixed the problem I hope. Brought the vehicle in and was not seen in a timely manner. Had to check back on the vehicle myself to find out what was transpiring. Was told the vehicle would be ready at a specified time because I had an engagement but the vehicle was not ready in fact it was being driven. Once picked up the vehicle had gained 50 miles from the time I dropped it off. The service manager was very polite.

Great Sales team! Made buying a new Mercedes effortless.

As far as the service on my car, I have no complaints. David was professional and very pleasant to deal with. However, the customer waiting area leaves a lot to be desired. Actually, Mercedes should be ashamed of themselves for not offering their customers anything but coffee. To charge for water, that's despicable, Other dealerships are much more generous, offering soft drinks, snacks, WATER, TV , and reading material.

Great service! I would give more than five stars to Kirsten Hinzman and Lisa if I can. Highly recommended.

Not the overall best experience. First Mercedes, and I expected at little more. At least the basics. My sales guy Joseph Taylor was great, that’s about it. Car I purchased was certified pre-owned and had just come in, it wasn’t washed or detailed so i waited few days for them to have it ready. The car was detailed very poorly, they used a very greasy type of cleaner that was very poorly wiped off. This shiny grease was all over the steering wheel, all over the seats, dashboard and head rests. And i mean like an excessive amount. Over the next few days i keep smelling a weird smell like BO in the car, and came to realize that the seat belt wreaks of someone’s under armpit and it’s bad. I’ve tried cleaning it with all types of stuff still smells. I’m literally writing this review after a month of having the car because every time put my seat belt i have to smell this. I was just under the impression that paying extra to get certified pre opened vs just used would have the benefit of at least getting it as clean and new as possible. Next issue- my tag. I waited over a month and drove with and expired temporary tag for 3-4 days because getting a hold of anyone in finance Dan, Justin was impossible. I spoke to the the gm Kevin on one occasion and he told me he would call me in 30 minutes. Never happened. It was impossible i called at least 6 times over the span of 3 weeks. Every time it was I’ll call you right back, I’ll call you in 30 minutes, he’s busy with a client. I’m as patient as they come, i work in a customer service based industry and i know how annoying and demanding people can be so i try hard to not be “that person” but the lack of communication and follow through was rough.

Very good place to deal with.

Excellent service. Brion and his team treated me great. As usual.

The sales mgr don't seem to care about customers feedback. The financial services did not go over all documents signed so we had to re-do the following day. The sales person did not follow-up on responding to customers repeated request for CPO documents.

A great car buying experience... My VIP sales representative, Guirlande Mardi made sure I was completely satisfied with the car. She is a terrific sales rep. Also a shout out to Ms Lisa Guarini, made me very comfortable with internet sales.

Jonah was as good as it gets ! Efficient , friendly and most importantly when the car was ready , he went to get it himself. 5 STARS THANK YOU

Delvin did a great job. He was quick, thorough and had great follow-up skills. Nice work!

Ron was a great salesmen. Was not pushy and was very helpful. This is my second car from MB of Delray and both experiences have been painless...quick and easy.

Our goal was to buy a 2013 CPO S550. The dealership was fantastic and had a great selection of fine CPO cars. We were greeted by a highly professional staff. Very laid back, no pressure and let us take our time going through the sales process. (three different visits) "A very surprising and enjoyable experience". The Sales Mgr. (Mr.Joe Perez) was very helpful to us and our sales person (Ms. Trisha Devine) was fabulous, very knowledgeable, professional and thorough while working with us. Even after our purchase, we get calls to ask if there is anything they can help with regarding the technical info on our car. We would definitely recommend purchasing a Mercedes Benz at this location.

Very good experience. Addressed all my issues.

My Benz was in the shop for recall repairs. Dropping off the car; and receiving a shuttle ride back home was great and polite. The coffee lounge at 10am was emptied and dirty. The BMW center is well equipped with snacks; water and a variety of coffees and teas; so this was disappointing for a possible wait. I never received a call at 4pm as promised and eventually I called at 6pm; having given the service dept extra time. My contact person was not available (not there) and so there was a hunt for info. Eventually I received my car at 6:30pm - the cleaned car was a wonderful surprise; and this BMW doesn’t do. Stocked wait room vs clean car - clean car wins!!

I had a great advisor. Kelvin kept in touch to keep me appraised of the situation. Look forward to working with him in the future.

Dropped off car, received a loaner and my car which had a hand full of things that needed to be completed, was done in a day and a half. Great service and Jonathan was a real professional.

I am on the fence on recommending MB of Delray. I came into buying a 2019 C43 AMG from Michael Luciano. In the beginning everything had been great. After 6 hours at the dealer, I finally was able to get the ball moving on purchasing the car. Micheal did not have great knowledge of the car. I was disappointed to learn after taking the car that it did not come with adaptive lights after I told it was. Not a deal breaker but it was a factor of purchasing the car. During the process their computer systems kept crashing so the buying process was not as smooth. Then the attendant to instruct how the car works was in a rush because it was the end of the day. He made sure to let me know what time his schedule ended. After taking the car home, there were things that needed addressing but had not gotten to with the dealer yet. Michael called me a week later and asking me about the car. I asked him to address a couple issues and he said would call me back. NEVER DID. I called the dealer and decided to leave a message to a service advisor. AGAIN no call back. Now I feel that their only importance is to sell the car but no customer service. Disappointed to say the least. I value everyone's time as my time should be as valued as anyone else's.

The overall service is beyond exceptional! My service Manager Ken who I have been dealing with for two years is a Fantastic Asset to your company!

I am on the fence on recommending MB of Delray. I came into buying a 2019 C43 AMG from Michael Luciano. In the beginning everything had been great. After 6 hours at the dealer, I finally was able to get the ball moving on purchasing the car. Micheal did not have great knowledge of the car. I was disappointed to learn after taking the car that it did not come with adaptive lights after I told it was. Not a deal breaker but it was a factor of purchasing the car. During the process their computer systems kept crashing so the buying process was not as smooth. Then the attendant to instruct how the car works was in a rush because it was the end of the day. He made sure to let me know what time his schedule ended. After taking the car home, there were things that needed addressing but had not gotten to with the dealer yet. Michael called me a week later and asking me about the car. I asked him to address a couple issues and he said would call me back. NEVER DID. I called the dealer and decided to leave a message to a service advisor. AGAIN no call back. Now I feel that their only importance is to sell the car but no customer service. Disappointed to say the least. I value everyone's time as my time should be as valued as anyone else's.

Although service was very crowded we got our car back the next day. Stacy stayed in touch w us and we were happy they could put our sensor problem through warranty. Thank you.

Serviced my vehicle here without issue they were prompt and courteous. Would have preferred a loaner car but they were backlogged and provided a shuttle service instead.

I feel confident that I am not being screwed here when I service my vehicle. Evan, Brien, and the whole staff are very professional..

They were quick and efficient. Repairs were made and car delivered clean and ready to go at promised time. Good job!

Excellent customer service

Great service!!! Very happy with my purchase... Thank you

I loved the product and the sales person (David Golob) who took care of me could not have been more patient, friendly and knowledgeable. I never felt pressured and I left feeling that the deal was fair. In the few days since I bought the car he has called me twice to see if everything is OK. It is. I am a a very happy customer.

This was my first visit since moving to FL. Top notch service department. My service advisor, Evon, was as good as they come. Went out if his way to address my issues.

The customer service at Mercedes of Delray goes went above and beyond for me with my recent replacement of my airbags. They were prompt, courteous and thorough! My Mercedes is driving impeccably!

Mercedes in Delray was exceptionally. My service representative Johnathan was excellent. I truly appreciate him going above and beyond with my vehicle maintenance and gave me the service you deserve when going to a Mercedes dealership. They were timely, efficient and even washed my vehicle after! Could be happier about my experience and will continue to go to this location for maintenance in the future. Go see Johnathan Vargas for amazing customer service!

Worse car purchase experience of my life! I always wait to post reviews as sometime things start out badly and turn for the best, Unfortunately it was not the case. I purchased my vehicle on November 21st, a used car, roughly 10K nothing fancy I am aware of that, I am in Fl a few months out of the year and just needed wheels to get around. I test drive the car, liked it ad call back the next day to confirm the purchase. So far great, sales and finance team are great, on the 23rd I drive away in the car no issues at all. Well i need to leave town for work as usual, drive my self to the airport and since its the first real long drive I do w the car alone i charge my phone and put on some music, well the charging doc isnt working and the front speaker is not working. Not super happy but life happens. I call to inform of the situation right away and to let them know I am out of town but would like to bring the car in. Sure not a problem, we ll have someone reach out to schedule. 3 days go by, and nothing. I call back and nothing. I leave the sales manager 3 voicemail and nothing. its now December 7th and still haven't heard back, I call again and told them I ll wait till the manager is available since he obviously doesn't return my calls. We schedule a service appointment for December 21st (one month later) and I am told the car would be ready on the 23rd, well its not ready on the 23rd as they need to order a part, Ok i get life happens again and its Christmas time but now i have to leave town again so i wont get my car till a get back and I am not pleased about that. I get a VM on the 3rd to let me know my car is ready, great I think im getting back to FL on the 4th so its perfect timing, I call them back just to confirm the car is indeed ready. "yes sir, you can by anytime". So on the 5th I drive to DelRay (20/25mi drive from my house) and after waiting for about 45min I am told they cant find my car keys... Once again life happens but at this point I am quite irritated, I am told they are sorry but nothing they can do except giving me another loaner. I am guaranteed a call Monday morning, but of course on Monday at 11am I am the one calling to check in again, at this point I am told that the car is ready and the keys have been found, in addition I am told the car was ready on the 3rd... Oh really??? I knew that but I was out of town...so it's my fault? Like if i came on the 3rd my keys wouldn't have been lost and therefore its my fault I came on the 5th instead???? What a joke, no apology, no nothing....I will for sure avoid doing business with this dealership in the future!

Worse car purchase experience of my life! I always wait to post reviews as sometime things start out badly and turn for the best, Unfortunately it was not the case. I purchased my vehicle on November 21st, a used car, roughly 10K nothing fancy I am aware of that, I am in Fl a few months out of the year and just needed wheels to get around. I test drive the car, liked it ad call back the next day to confirm the purchase. So far great, sales and finance team are great, on the 23rd I drive away in the car no issues at all. Well i need to leave town for work as usual, drive my self to the airport and since its the first real long drive I do w the car alone i charge my phone and put on some music, well the charging doc isnt working and the front speaker is not working. Not super happy but life happens. I call to inform of the situation right away and to let them know I am out of town but would like to bring the car in. Sure not a problem, we ll have someone reach out to schedule. 3 days go by, and nothing. I call back and nothing. I leave the sales manager 3 voicemail and nothing. its now December 7th and still haven't heard back, I call again and told them I ll wait till the manager is available since he obviously doesn't return my calls. We schedule a service appointment for December 21st (one month later) and I am told the car would be ready on the 23rd, well its not ready on the 23rd as they need to order a part, Ok i get life happens again and its Christmas time but now i have to leave town again so i wont get my car till a get back and I am not pleased about that. I get a VM on the 3rd to let me know my car is ready, great I think im getting back to FL on the 4th so its perfect timing, I call them back just to confirm the car is indeed ready. "yes sir, you can by anytime". So on the 5th I drive to DelRay (20/25mi drive from my house) and after waiting for about 45min I am told they cant find my car keys... Once again life happens but at this point I am quite irritated, I am told they are sorry but nothing they can do except giving me another loaner. I am guaranteed a call Monday morning, but of course on Monday at 11am I am the one calling to check in again, at this point I am told that the car is ready and the keys have been found, in addition I am told the car was ready on the 3rd... Oh really??? I knew that but I was out of town...so it's my fault? Like if i came on the 3rd my keys wouldn't have been lost and therefore its my fault I came on the 5th instead???? What a joke, no apology, no nothing....I will for sure avoid doing business with this dealership in the future!

I called at the last minute for a Saturday service appointment since I had to go out of town unexpectedly. My car was in and out as promised by Kelvin who was courteous and efficient. Definitely will ask for him the next time.

When told all was done. It was crowded so I drove off after he said it’s ok. Minutes later relized no paperwork! Call back while driving and ask for it and told they would email it to me. Moments later wrong paper work was sent, messaged back and finally 2 hours later received my work order, I thought if they even did work at all then. Also found a screw on floor. I’m over an hour away so what am I to do. Never going back there again.

Amazing customer service! Mike went above and beyond to get me the car I wanted with all the features I required. He also followed me 50 miles to do the car drop off - at my front door! I’m an experienced car buyer and leasee, and I know a got an amazing deal. I came prepared with all my numbers, the deal was fast and painless. Best car buying experience I’ve ever had (I’m a 5x BMW leasee, 1 Porche, and 1 Range Rover. All in SoFla.) MB of Delray was by far the best experience.

One of the best service departments around. All of the service advisers are knowledgeable, professional, personal, and polite. I have bought 4 new cars from M-B of Delray since 2011 and my only complaint is that the tire pressures are never correct!!😃

Car leasing process was a breeze. Larry made it an easy process. Highly recommend.

Bryan Oulton was extremely helpful. I would recommend going there if you are in the market for a nice car!.

It was a very positive experience. Our sales person was excellent and very patient. The only downside was that when I picked up the car, I had to wait 45 minutes before the car was filled with gas and my orientation to the use of the car began. And I had an appointment.

We were so impressed with Michaela Brown who helped us all the way to a beautiful lease. She is an asset to your company. She deserves a big raise for all her work. If it weren't for her, we would have walked. She was so professional and very learned in her position as salesperson. Wish other sales people in this world would be more like her. Outstanding work!!!!!!

After scheduling my Service with my regular guy and requesting my loaner, which I texted confirming on the morning of the service only to find out that they had overbooked themselves and I had to wait until someone else returned a car which could be five minutes or sometime during the day. I took my keys and left and will not return to Mercedes of Delray again! I have heard so many bad things about their rental desk and this guy named Dana who Has no personality whatsoever and is very unfriendly! I would absolutely not recommend going to the stealer for anything

my yearly service was due And I requested a loaner car. The morning of my service I texted my rep To confirm that I was on my way and they would have a loaner car for me! When I arrived everything was great until I went to the loaner car desk to find out that they had overbooked And that I could not have a loaner car until someone returned a car which could be five minutes or hours. I took my car back and left and will not return to Mercedes of Delray again!

First time buyer at this particular dealership. Found Mardy, who was terrific to deal with.Made the stressful process easy and very accommodating to our needs.

Service was the worst we've ever had at a Benz dealer and we've owned them for 40 years and dealt with 12 different dealerships across the US.

Ron was the best. He waited for us after normal business hours, never rushed us, was very informative and helpful.

Kirsten Hinzman was prepared before our appointment. She had already pulled white cars out with the beige interior as we requested. She was very informative as well as completed truthful. Nothing was held back. Complete transparency is exactly what we wanted and received at Mercedes of Delray. I’d like to thank her for helping me select my Christmas gift.

I had a fantastic experience with the sales person Brian O. and highly recommend him. He was courteous, patient, and really worked with me to get a car that fit my budget. That said, I had a pretty terrible experience with the finance person Daniel who lied to me several times about me being required to prepay $80 a month for maintenance at Mercedes-Benz (which was the cheapest available maintenance plan) or I would “void my lease.” Being a lawyer and having read all the paperwork, I pushed back and asked where the paperwork said that. He repeatedly lied and kept pointing to documents that didn’t require me to prepay for maintenance and didn’t require me to get my routine oil changes at Mercedes-Benz. The whole finance experience really put a bad taste in my mouth and certainly ensured I’m not getting my maintenance done at Mercedes-Benz of Delray.

After multiple problems with our check-in, the service itself was excellent as was our check-out.

Service assistant manager with a HUGE attitude and chip on his shoulder! Went in for AC not cooling properly. He checked it and said it was cooling just fine, but if I insisted on leaving it, they would check it but we’re very busy and I wouldn’t get my car till the next day. Next day by 11:00 am, hadn’t heard from him, so I called and left a message. By 1:00 pm, my husbycalled back as we hadn’t even heard an estimate, and was told the car was being looked at then (with a huff and attitude). He called back 15 minutes later telling my husband that the condenyon the AC needed replacing!! My car, a 2015 E 400 has 6975 miles as it is only used in the winter when we come down!! My husband refused the repair and was told the “refusal” would be passed on to the technician and we would be contacted as the when the car would be available for pickup!!!??? Finally picked you the car, through a different assistant service manager who was very cordial and helpful, but now the AC was blowing ONLY WARM AIR! David, the new assistant Manager, told us he would have the “rude” assistant manager look into whether the system was “recharges” as they would normally drain the refrigerant in order to test the system. Didn’t hear back from the rude assistant manager until after 5, and he told us that the system was not drained and that it drained “on its own”!!!

If you own a Mercedes than this shop will provide you with great talent in the mechanic staff, service director is great to work with and master tech Dave is terrific

Our sales rep Mr. Joel Feldstein Was a real pleasure to work with. He was very honest and sincere with his recommendations .

The services was helpful and the staff was just so kind. Just awesome for almost all aspects. A little bit pricey but at Mercedez and in this case , you could say : " you pay for what you get"

Amazing experience from the time my wife and I drove on site until we left with a New MB! This team is well run! They are accommodating, friendly, honest, and efficient. Could not be happier with the entire experience!!!

I recently relocated to Florida from PA. This was my first visit to MB dealer in FL for an oil change on my 2012 GL450, before that I was servicing all of my Mercedeses at MB dealers in PA. This dealership was by far the worst of all I have seen and experienced and the most expensive as well. The negative experience started when I asked for an oil change instead of the service A, ($290 vs almost $500) for essentially the same service. The service representative right away told me that “in that case they won’t reset my service light as it’s only done for those who get the full service”, which is the first time I ever heard it from MB dealership. All the dealership i have ever been to do it without even mentioning it. I agreed to the terms as I can reset it myself in less than few minutes. Than I asked for a shuttle to my home (10 min away from dealership) after which I was directed to the loaner/shuttle window, where I was told to wait for the shuttle driver to come back. After about 20 min I asked how much longer should I wait and was told he will arrive in 20 min. 1.5 hours later there was no shuttle and every time I asked it was same 20 min. Eventually I just called my friend to pick me up and left without ever getting any word on shuttle driver. A simple oil change for the car took more than 3 hours after I dropped it off. Nobody ever asked me how my experience was or just told be to pay the amount and wait for another 10min outside for my car. Horrible customer service! Would not recommend to my worst enemy. I just hope that it’s not a norm for FL.

Amazing experience from the time my wife and I drove on site until we left with a New MB! This team is well run! They are accommodating, friendly, honest, and efficient. Could not be happier with the entire experience!!!

Just stopped in to pick up my car.

When I got my car back it had 150 miles more on it than the mileage showed on the service ticket. The gas tank was on 1/4 instead of nearly full when I left it and all the radio station pre sets were on Hispanic stations.

Superb service.

Service personnel were prompt, efficient, knowledgeable, thorough and pleasant.

Went above and beyond to make experience pleasant

Leased a new 2019 C-300. Our salesman Amir Boctor was very professional, friendly and great to work with. 5 Star Service!

We have been doing business With Mercedes Benz of Del Rey for quite a number years. I was just at the showroom And was like totally shocked As the showroom entry looked like a low end used car dealership. It will not stop me from coming back and and Bargaining with them on a new vehicle

Great service department

They really make an effort to make their customer's happy. I really like Mercedes Benz of Delray. I bought my car there and even though I can go to Mercedes of Ft Lauderdale, I much rather go to the Delray location.

Shaun in service was very profession and addressed our concerns perfectly

An incredible facility and no equal to their extraordinary service department!

Always a pleasant experience with David rye my service adviser

A very enjoyable experience from beginning to end. Was met by a rep in the arrivals area, he knew I was coming ,he directed me to my service manager Shawn. He walked me through the work to be done and got me a loaner car. He called me to advise of a delay in the process and made sure I was ok with the delay. The next morning he called to advise my car was ready. I returned to the dealership , my car was ready ,washed and cleaned. I was able to pay and be gone in minutes. Very efficient. Thanks

Excellent staff and service Department.

The Sales Person Mardy Jacobs Was very Knowledgeable and A Pleasure to work with! I give Her 12 stars out 10!

The buying experience at Mercedes Benz of Delray is smooth and stressfree. From test drive to purchase, Amir made my first Mercedes experience a great one. I would recommend anyone who is in search of a new, CPO or preowned Benz to make the drive here. I am looking forward to servicing my vehicle, purchasing accessories and my future purchases. Thank you again.

Great experience, car finished and washed on time ! Stacey is very professional and efficient!!!

Benjamin Shatkun was very professional and courteous. I recommend that you use this dealership.

I brought my NON mercedes car in for a problem, the staff could not have been nicer in helping me out and they didn’t charge me for their services!! Above and beyond!! Five ⭐️

Bought reasonably priced Certified Pre Owned 2017 GLC300. Staff was excellent to work with. Facilities spotless. Highly recommend a visit if you are interested in all classes of Mercedes Benz.

Terrible service

We had a superb experience buying my first Mercedes

on time, courteous service people, and did all services I requested

I bought this wagon site unseen and I couldn’t happier. The condition, which is excellent, is exactly as it was represented by the dealership. I would without hesitation buy from this dealership again. It was a pleasure dealing with Bryan O. Thanks again it’s a great wagon. John

Very nice dealership and the staff are very nice

The GLE has always been my dream car and I was finally able to afford one. I went in and was immediately greeted by Mardy (A sales rep). She was absolutely amazing! Very nice and straight forward. Outside of having to be there for 6 hours to buy the car, I would recommend this dealership to others. It wasn't Mardy's fault it took so long it was the finance department.

After going through Truecar.com about a C300 I was interesting, I immediately received a call from Kirsten. I told her what i was looking for and we went from there. A couple days later she had a car available and was able to beat the figures that I had originally given her. Went on Saturday to pick-up the car, signed the papers received a complete run down on everything that the car has and how it works and now we are enjoying the car. Thanks to Kirsten everything worked out wonderfully.

Stacy was my service advisor for 2018 SL I’ve had for one year. Service was complete, car wash and all, in one and a half hours. Very efficient and cordial experience.

MB Delray replaced the battery without any problems

Es excelente

Made our appointment online and arrived at the dealer to meet the sales manager who introduced us to our online salesman. No fuss, we had a deal after test driving the model I was wanting. Very easy, we arrived at 5:00 and left at 6:25 with a new car lease deal. Came back a couple of days later to pick up the car after I had to drop off my current lease. No offense but the finance process was longer than the lease agreement....the dealership is very snazzy with lots of wants...will definitely recommend

Place has poor communication. They promise to do something for you, but if you don’t follow up yourself don’t expect them to. I went into see Kevin for my Mercedes Sprinter Van airbag recall about 6 months ago. At the time Kevin said he will order the airbag and notify us when it was in stock. I never received a call from him and when I called the dealership he wasn’t there to answer the phone. I left a message that never was returned. Now I recently went back there to get an oil change for my Sprinter Van which by the way I ended up canceling because these guys are just a rip off. Kevin never mentioned a word about the airbag until I brought it up and only then did he investigate it and told me it was in stock. For me to give this place a five star rating it would require for promises to be kept, customer profiles to be checked and notes read to be up to date on the customer before they even go see the customer when they have an appointment. I made an appointment for my vehicle to be serviced 4 days prior. That is 4 days time Kevin could have looked into my profile and known exactly what I was coming in for because I have brought the vehicle there before and while making the appointment I had provided all information to them. The fact that I had to tell Kevin what I was coming in for after I told him my name clearly showed me that he was not organized and ready to help me.

My service advisor was very customer focused. I had an exceptional experience and highly recommend Mercedes-Benz of Delray!

Excellent service!

Our first time bringing in our vehicle to this dealership after relocating to the area. My service point of contact Ken was professional, and the service to our vehicle was outstanding. We will most likely be taking our vehicles here for service in the future.

Was very good. Friendly service and very knowledgeable.

I am an avid MB owner and had to write about my most recent experience with MB of Delray. I brought my car in for an oil change and minor light repair. First it took them two weeks to complete the repair and I feel it more the fault of my service advisor Jonah Ratu who really is more of a bs artist then a person who shows care for its customers. Long story short I got the car back , the light is not fixed and they charged me 289 dollars too boot. I honestly advise you to stay away from this advisor. I am a 4 time owner and never been treated this way ever.

Very disappointed with my manager. He called me on Friday afternoon to tell me my car was ready, but when I got to the dealership a short time later , he was not there to explain the bill to me. While I was there, a gentleman was offered a loaner. Something denied me for three days despite the fact I purchased the car at the dealership. Dissatisfied customer.

This was my first experience. The staff is excellent. My car was ready when promised.

Made car buying easy

I only had service but my car had a thorough was and vacuum and it was fabulous!!!

My car purchase was fast, efficient and very fair.

Quickly done properly, Service advisor was outstanding!

Great experience! Giancarlo was a pleasure to work with as well as the Finance Manager Adam! Fast, no hassle and overall great experience!

Fabulous service staff!! In and out without a hassle!

Couldn't be happier with my car. The whole experience with Delray Mercedes was pleasant. My salesperson, Mardy Guirlande was so professional & patient, Joe Perez made the purchase even easier, & Mike Lenman guided me through some important choices regarding keeping my new car in tip-top shape. I would recommend doing business with Mercedes-Benz of Delray to anyone looking for a new luxury car. They make it easy to upgrade. Thanks to the whole team for all your help!

Great customer service! Made an appointment online, in within an hour.

Edmund, the associate at the Delray Beach Dealer was friendly took care of the car,s software update and gave me a loaner car. I couldn't ask for anything better.

Professional, fast, focused and reliable that's Mercedes Benz Delray Beach!

Service is always professional and friendly here. It's a bit pricey but I believe prices would be the same across the board for any Mercedes dealership. I've been here twice this week for regular maintenance on 2 vehicles and all went well, as usual.

First service on a car with 5,000 Miles took 21/2 hours. Ridiculous!

I received an email from Cars.com alerting me of a 2006 Porsche 911 being available at this dealership. The ad was brand new and posted as "New Listing". I looked over the ad and plainly recognized a car that I very much desired. I sent an inquiry via email off the Cars.com site with complete customer I.D. data including my phone number. I cannot imagine why no one at the dealer followed up on my inquiry?????? I'm certain this is not customary policy for any AutoNation store anywhere in the country and I'm certainly disappointed that some slacker dropped the ball and I lost out on an opportunity to purchase what appeared to be an especially fine 911.

Mechaela was very helpful from start to finish.

Great facility wonderful people working there however when you are servicing your car , don't count on getting your car back when they say

First time I was there for a service appt and was taken in on time. Waited 1 1/2 hrs as I was expecting and done with in that time frame. I just don’t know what exactly the auxiliary battery functions. The message no longer on but was told the car would shut off at lights. Still does not do that. No “A” comes on.

Great experience all the way around. When leaving the dealership with an S550 one's customer service expectations are likely to be high. However, I was quite please to have my expectations exceeded as car buying is rarely notable for its customer service. Very rarely do I write a review, but my experience there merits it. I was incredibly impressed with the level of service from the GM, to the other manager, Lisa, who assisted me, to my salesman, Michael, and even with the financing department. I will certainly be returning.

My only complaint is that when I picked up my car, the driver's seat area was full of breadcrumbs as if someone ate a sandwich while seated in my car! And I never eat in my car.

It was an experience like the one I expected,that's the reason why Delray Beach is my favorite, incredible prices, a fantastic service, the staff makes you feel at home. I'm very happy and very satisfied.' Thank you very much guys for your help, i really appreciate!!! Best Regards Armando Diaz

My brand new car was taken to Delray Mercedes on a tow truck 2 times in the first two weeks of ownership. It just quit running. It took quite a bit of testing and replacement to find the problem. It was fixed and has been working great since it came back to me. Service people were great and kept me informed the whole way through. They did a great job. Thanks Shawn!

good service, sales person was very helpful

I consider time the most important asset one can have. The fact I am spending mine writing this review just shows the amount of frustration I have towards this dealership. 3 strikes and you’re out. 1. I leased my fiancé a GLC Mercedes from this dealership. (Sales team gets 5 stars). About a month into the lease she called me stating she had a nail in the tire. Considering her office is near the dealership, I said just bring it in. Shortly after she called me and said this dealership wants to sell her a new tire (and was pushy on the sale). Since the tire was still holding air I said come home and I’ll look. This “nail” was so small it’s almost comical to call it a nail. It was removed with minimal effort. Zero damage to the tire. I called the Service manager Brian fritzgerald and spoke about the advisors/dealerships attempt to take advantage of someone. He was understanding, apologetic and professional about the situation. 2. I brought the car in for a mechanical issue and requested a loaner as I had to pick someone up from an airport shortly after. No loaners available when I was there. I ended up having to uber to enterprise to rent a vehicle. 3. I brought the car in this morning 10/15/18 for a mechanical issue. When making the appointment (in advance) I stated to make sure a loaner was available. Booked the first available AM appt and of course, no loaner was available. I was told they have 32 appointments scheduled in the day and can’t give me one (which was insulting). While inside the advisors office I called a competitors MB dealership (location is irrelevant). I was welcomed 30 minutes later, with a loaner and paperwork ready for me. Couldn’t be happier for the deal I received on this car but would never get another car from MB Delray due to the service department being subpar and such a hassle.

AutoNation proves that it really cares about the customer. From the moment we began researching a car to the final signing of our purchase, our experience was wonderful. AutoNation promises to give a good discount on the a cars, and indeed they do. As indicated above, everything about the process has been most enjoyable. We purchased at Mercedes in Delray.Would recommend them immediately to anyone.

AutoNation proves that it really cares about the customer. From the moment we began researching a car to the final signing of our purchase, our experience was wonderful. AutoNation promises to give a good discount on the a cars, and indeed they do. As indicated above, everything about the process has been most enjoyable. We purchased at Mercedes in Delray.Would recommend them immediately to anyone.

Joel made it painless. I told him my budget and in a few hours I drove off in new Benz. It was a pleasant without the games. It didn't take up my whole day going back and forth.

It is all about about employees, assistant manager was great, I’ll be back to see him again.

Very friendly people and easy to deal with.

Very slowly service. Waiting for more the. 20 minutes just for pay 😡

A little wait time at check in, but everything was addressed and taken care of; even a couple of last minute items not discussed when appointment made. They really try to accommodate customers. My rep. Kevin is excellent!!

We had a good experience having our car serviced at Delray Mercedes. Everyone was friendly and helpful!!

Made an appointment for one of my 2500 Sprinter Vans. Had an appointment scheduled... 4 days later they haven't even taken it into the bay. Each day the van is not on the road its costing me $$. What's the point of an appointment to simply drop it off? MB makes great vans, but the service side is awful. Terrible.

Extremely good customer service by my service advisor Shawn Parton and also my salesman Mike Luciano. Fantastic dealership highly recommend!!

Repair estimated 4 hours, actual was 11 hrs

Great all around professional service

Sharks

Todo en autos

I received surprisingly poor service, very disappointed. I asked my service rep to ask the manager to call me, as he did not seem very empathetic, but I have yet to hear from them.

Always efficiency and perfection In Delray Beach Mercedes Benze dealership

Very easy to work with and accommodating. No process was very lengthy. Everyone had a smile on their face and tried to make this as painless as possible.

Very professional staff

Ken E is a phenomenal service advisor! Very professional and very thorough.

The service department is 👍🏼!

Excellent customer service and repair work. Car finished on time, and the repairs were complete and thorough.

I brought my car in, Mercedes of Delray had a loaner ready for me. I had asked for a small SUV as the loaner to try out and it was ready and waiting. Towards the end of the day, I returned the loaner and picked up my car. All was fine, smooth and quick.

Mercedes parts dept.. $22 for a $3 part.. that's what you pay when you need something immediately.. no surprises here

Always great service and very courteous.

This dealership is elegant and welcoming. The salespeople that we dealt with, Mihaela and Ron were very helpful, accommodating and transparent. We were also quite impressed with Tim, the manager with whom we did the final negotiations. He is very professional, articulate and answered all our questions. We recommend this dealership wholeheartedly. Too bad we are too far away to service our cars there.

Avoid this place for service at all cost, they charge an arm and a leg for below sub par service and don’t service what they say they’re going too. I went in for service B and left paying $1100 for the worst service I’ve had. Supposedly “all my fluids were checked and filled” that was not the case.. I have no wiper fluid, which is a simple and cheap fix for me but is that not a “fluid” the tech should have checked? What about my coolant.. that should have been checked and filled right? Guess not since the next morning I had a warning to check the level.. so what did I pay $1100 for.. an oil change and filter change. This place is highway robbery I wouldn’t recommend it to my worst enemy. Stay away from their terribly lazy service department.

Jon Miller was incredible. Made me feel like a VIP!!

Excellent service, very happy with the attention to the clients. kevin Suarez my service advisor is very helpfull. He is a great asset to the company.

As usual David Rhy is very professional and efficient in seeing that servicing of our cars is done correctly.

I don't recommend anyone coming to this place I came all the way from Miami after talking to the fiancé maneger about my deal I get there and they added another 3500 in hidden fees not cool on top of that I was waiting for 6 hrs for them to then tell me I I need to pay more than what we already agreed won't recommend this place if your not trying to waste your time!!

Good service

I didn’t think I could buy the car since it was over my budget. The sales team worked very hard to accommodate my request and made it possible for me to own the C 300 Mercedes. We were both willing to give for a successful sales transaction. A courteous and professional process that I am recommending them to my family and friends.

Services was excellent Ken Ersoy the service tech was amazing.

I had a choice between Delray and West Palm Beach Service department. I am so happy with the work Delray Mercedes did for me. They were prompt, courteous, and professional. Thank you.

Bought new Mercedes from this dealer.experience was not as professional as I expected from high end dealer.the car is great the dealer at best mediocre.all the Mercedes dealerships in the area are owned by same company ,so choice is non existant

Professional, well organized, and great service writter

The car was on recall and Jonah Ratu as usual provided excellent care.

I am a sign contractor. We were hired to install a sign at Mercedes Bens of Del Rey..

I originally bought my Mercedes from this location. The car sales person( Alan Davidofsky) was very courteous and professional. Now I regularly service my car from this location as well. Even though I do not live in Delray Beach, I do not mind driving to this location to service my car.They are very friendly, professional, courteous and efficient. the service experience is smooth. I give this credit to Ms. Stacey Grell. Thank you for Five Star Service.

JUST A GREAT EXPERIENCE! LOVE MY NEW CAR.

OUR REP WAS INCREDIBLE! WE WERE IN AND OUT WITHIN A FEW HOURS, NOT AN ALL DAY AFFAIR LIKE AT OTHER DEALERSHIPS.

Always on the ball. Yes, you pay for it, but it’s worth it. Bryan in service is knowledgeable and professional.

Worst service ever. Everytime I visit to get my car service I could never get service I got turned away. I had to go to another dealership out of way. I called to talk to the manager left messages no return call. I had to get rid of my car and buy an Audi. I just felt constantly disrespected

Ask for Joe. Super guy. Sorry They didn't have the car I wanted but he spent time with me and that is always appreciated

As a loyal Mercedes Benz user, this is my first time at Delray Mercedes-Benz for the first service in my SUV GLC 300. Brion my service adviser was very knowleagable, professional and courteous. I was graetly surprised. Wonderful experience that can lead to my next lease with them.

Daimler should revoke this dealership's operating license/agreement. I brought in my E350 for repairs following an accident (no frame damage, no engine damage, no airbags) involving the front of my car. They used aftermarket parts on my vehicle and the hood still doesn't close properly - I sent the car back five times to have them align it's still messed up. Now I noticed that the aftermarket windshield they used is cracking for no apparent reason and the trim along the windshield keeps popping off. Also, my new dealership notified me that they never installed a rubber seal the seals the windshield to the body. I can't believe the horrible service level this dealership provides - the frustration and time I wasted with them is criminal. On top of the horrible workmanship they are unpleasant and unprofessional - they never return phone calls or provide you with updates after they've worked on your car for 5 months.

My experience in buying my new car was overall a good one.

Excellent. Car ready when expected no issues.

The service representative was very Professional,I will definitely recommend this dealer to get your service done

Routine matinence was 4hours. Had a appointment. Sent husband, have broken foot. There were 2 recalls We didnt know about. Why????

excellent customer service,

I gave this dealership one more shot (3 strikes your out!) After a bungled 2nd visit to have my first oil change/ car service visit to only find out that when I asked my very nice service rep if all the software had been updated too, it was then he said"ah no". I had to make another appt as it was the EOB for that day. I dropped off my car at my appointed time but still had to wait 25 minutes as he was with another customer, ok not the end of the world... decided to get window tinting in addition to the software update, "no problem I'll call to tell you if it can be done"... I don't get a call back (poor communicator, doesn't get back to update you in a timely manner). I called and was told my car was done so, at 4pm I rush back to beat traffic only to get in my car to drive away but my car push button start didn't work. Back to service "must be the battery in the key fob"... replaced it, uh no that didn't work. "Must have happened because of the tinting, we have to get new part for the computer". So, I Leave the car and go back in the loaner again, "I'll get back to you in the am" we go to day 3. Day 3 No phone call in AM for an update. I call and leave a message about 1:45pm no return call. 3:00 leave another message for service manager no return phone call. 4:00 get ahold of the call center manager who goes to look for my service rep and left on hold for about 10 minutes. He took a golf cart over to service to check on your car he will call you back... really? Long and short of this ordeal the car is ready it's 4:50 pm so I asked that it be brought to me and then they can take the loaner back, no problem. Delivered and fixed but again car not cleaned well as promised... my advice go to a different dealership.

Had to get a part for my car Anthony in the parts department is an amazing person he helps you find your part and makes sure that it is what you are looking for.

Service staff were very helpful. I did not have to wait to any length of time to have a service representative attend to my issue. They provided a loaner car while the repairs occurred. Price estimate was spot-on. Car delivered on time.

While looking for a new Mercedes, the sales woman Mihaela seemed nice at first and willing to help. The further we got into looking for a car, the more it seemed that she was more interested in EARNING A COMMISSION rather than gaining a long term customer relationship. She tried to quote me on a NEW C300 for $6000 down and $550 a month, and even tried to get me to put $4000 down and up to $430 a month for a LOANER with up to 6K MILES ON IT. Told me there was NO NEGOTIATION and made the overall car shopping experience a horrible one. (As i was walking out, a salesman that was working with Mihaela asked me if it would help if the payment was dropped to $500). I LAUGHED! I went to the PALM BEACH dealership and was quoted $3000 down $450 a month for the BRAND NEW ONE. I feel that i was misrepresented of the lease terms by Auto nation and Mercedes Benz of Delray and am now saving over $6000 on an overall 3 year lease from Palm Beach. ( I am still looking into what the LEGAL terms of why the lease deal was the way it was and why I was quoted such a ridiculous price.) I will come to the bottom of this. Have a great day Auto Nation of Delray.

Thank You David In Service For Promptly Disabling Alarm Siren In A Nick Of Time Before Closing! Excellent, Professional Service! I Will Return! Exceeds 5 Star Rating!

Courteous service and a very comfortable Show room

I purchased my car from this dealership and have returned for service a number of times. It has always been a pleasant experience. The whole place is a class act. The personal are all very polite, professional and well attired and groomed. The little extras like offering bottles of water and shuttle service are a plus. They go the extra mile to make sure all is satisfactory.

Service Rep was not available for our appointment. Had to wait until another service rep took over.

I only have one child. Could not afford to leave her to pay for service. Great coffee though.

From start to finish top notch service!

I hate the salesman Oliver. He kept on looking at me funny and wouldn't take me seriously. I tried to buy the red G63 AMG that they had on display in their showroom and the salesman said that the key was on reserve and he could not get the key, even tho I had just shown him my bank balance of well over the msrp of this vehicle. This vehicle was also over priced, for the same money I could have gotten the new one, however this dealer does not have a very impressive inventory. I am reporting this "salesman" Oliver to the BBB as well. This is no way to run a small business! I am very happy with BMW and their staff, as well as extremely happy with my brand new 2018 BMW X5M! Thanks for being so helpful Mercedes Benz!

Always a pleasure. My serviceman, Brion makes it always quick and easy!

Great service and assistance in purchasing new CLA 250. Sales team was very professional and Finance manager made the process very smooth. Very happy with the overall purchasing process from start to finish. Thank you guys!

Came in looking to buy a glc63 came with my 2006 m5 with a trade in of 12 thousand used car general manger hit me with 7 thousand to make 5 grand on me beware of dealership they will lowball you like hell.

Buying a car here was smooth. Highly recommend checking them out

I visited this Dealer today for the first time in search of a windshield shade specifically made by Benz. I called 3 other dealerships that all told me that the specific shade I was looking for was at the Delray location. I called the Delray location and I spoke with Isai ( probably misspelled) in the parts department. Not only was he not helpful, it took me calling 3 other dealerships for them to confirm for me that the windshield was in fact there. When I called and spoke with Isai, he lacked customer service skills, gave one word responses, and actually expressed a audible "Sigh" on the phone as if I was inconveniencing him with my business. I do not live in Delray and was asking him if he could check to see if it was there before I drove down there. He asked for my car VIN number and "searched" for the shield and said that it was NOT THERE. He stated that he only had the weather Tech one. So I decided to go down there myself because there were THREE OTHER STORES telling me that it was at that location. I finally get the the Benz Delray location and find the parts department. When I asked for Isai to look for the shade he expressed ANOTHER "sigh" as if I was inconveniencing him again. He said "Oh, you're the person I spoke to on the phone". He proceeded to hand me the weather tech one that I specifically told him that I DID NOT WANT. I let him now the verdict of the other locations. He told me to hold on and I was waiting for about 15 minutes while he flipped through papers aimlessly. He finally goes to the back and finds the BENZ WINDOW SHEILD THAT I WAS LOOKNG FOR. This pissed me off........ His attitude immediately changed. What really made me mad is when he saw I was motivated to buy and had cash he was instantly friendly. He unwrapped the shield and was complimenting it etc. I was totally uninterested with interacting with him at this point. In conclusion, I will not be visiting this PARTS location as far as I could help it. I will also make sure that Any Benz driver's I know are redirected to another location. I feel like its ridiculous that I have to deal with this kind of attitude. It takes a few minutes to display adequate customer service then go on about your day. This temporary encounter was just unecessary. It's unfortunate, because every other staff member I encountered was pleasant. Isai ruined my experience with Delray Benz.

Used to be good service long time ago but not now. Needs new management, sales guys don't wanna help anymore specially if you don't look like a millionaire, sad

Purchased my car from Gary L., he was amazing, didn’t play any games, was straight to the point, he made the deal happen. Although I am a female, I usually feel intimidated walking into a car dealership, but he was professional and the ideal car salesman!! I’ve already referred family and friends!

Wow! This dealership is the epitome of a used car dealer! They leased my recently widowed mother who is in mourning, that is physically and mentally unstable and is not allowed to drive a car last Saturday! The car is sitting in my mom's garage and hasn't been driven and my mom doesn't know how to operate it even if she was able to! The General Manager Tim and Sales Manager Ben are worthless! No one should purchase from this dealership as they don't care and screw the weak and elderly!

I was treated like Royalty. Every single person I encountered greeted me with a smile. Because I just had stem cell in my knee, I am using a cane. Everyone went out of their way to help me. Jonah Ratu, the Assistant Service Manager did a perfect job of assessing my needs and getting the job done as quickly as possible. I would not consider any other Mercedes Dealership for my future service or purchase of a new car.

A wonderful experience

Wow! This dealership is the epitome of a used car dealer! They leased my recently widowed mother who is in mourning, that is physically and mentally unstable and is not allowed to drive a car last Saturday! The car is sitting in my mom's garage and hasn't been driven and my mom doesn't know how to operate it even if she was able to! The General Manager Tim and Sales Manager Ben are worthless! No one should purchase from this dealership as they don't care and screw the weak and elderly!

The good news is I needed a new battery and they had a technician waiting and got me out quickly. The bad news were the surprise costs. The $266 battery with the required extras was quoted a t $302. By the time I left with tax , installation and misc. charges my bill was for $430.

Excellent customer service I would recommend Ron Boucher excellent down to earth patient and honest salesman very knowledgeable

Great customer service! Would definitely recommend buying a car here!

This was my first time servicing my E300 Mercedes at the Delray Beach Location. My experience was excellent my service rep Evon explained to me exactly what was going on with my car and what repairs were needed. There was zero wait time and they gave me a loaner car for a day. I would highly recommend this location for service and purchase of your Merceds Benz.

Found this a difficult stressful experience to deal with this dealer and would recommend not using them. Found the pricing better than what I can find in my state New York but it ended up being not worth the aggravation for a few thousand dollar savings I found here. From the finance manager who has a I don't care attitude, and does not to go the extra mile to get better rates or get approval for financing. Just have to pick up the phone buddy and actually work. I ended up having to get approval on my own and then brought to finance guys attention. All the sudden approved from various banks that were not available before became available, amazing right. Salesperson found to be below avg. Nice guy but found difficult many times to reach. Overall I will say they are friendly dealership but not interested in a good customer experience that should be at any Mercedes dealership. I would not use them ever again just too aggravating especially for a Mercedes dealership that should stand for quality and best in class customer service experiences. AVOID.

Jorge is a professional sales representative and delivers quality customer service. Just ask for Jorge, sales representative in Delray Beach, FL. Honestly, this is where you want to purchase your luxury vehicle.

Nice people!

I would say average describes the experience. Not terrible but not a referrable experience. My sales rep was so-so with follow through. Then the group that does registration dropped the ball on something. So, again, not a complete bomb, but certainly not setting the bar.

Just purchased a used 2012 Chevy Volt. The car mileage was different than what was advertised on the website - about 10,000 miles different. I was not very happy about this but it was still a good deal and just an honest mistake. The sales agent, Mihaela Nanuti was Great. She went above and beyond to answer any of my questions, concerns and make sure I was comfortable with the car and the deal. We love the car, thank you Mihaela.

Purchased vehicle at lease end. Great deal. Great people. Easy transition. Bought the "perfect" used car: my own!

Nothing but grief servicing my new Mercedes that I bought at this dealership. They never tested the car before they delivered it....Off the delivery truck and right to delivery. Car had 4 problems that took three service calls for each repair and arguments to get the repairs done. Stay away from these guys. They are bad news.

I took my Gt Amg for service, it was such an easy and fast experience, I got a loaner within 10 min, everyone is so friendly and professional 👍👍

This is The Worst experience that I ever had with a dealership. I'm from Chicago so I found a Mercedes GLC AMG 43 on this dealership. I called and I was really interested to buy this car. The salesperson Greg worked with me for a few hours than just stop communication with me even though I was interested in buying. I called the dealership and spoke with other guy that told me the car was sold to another dealership. I guess was not meant to be. This was Friday. Sunday out of no where Greg call me back and stated the car is still available. I said sure I'm interested . So I sent him all the info along with a down payment deposit of $2,000 to make sure that I reserved the car. Monday morning we signed all the paperwork and they prepared the title and taxes. Then right after lunch Kevin, a sales manager called me and told me their was a mistake and the car has been sold. After going over all the paperwork , down payment talking with my bank, I was furious. They didn't even offer to help me find another vehicle. My opinion is better to stay away from this dealership. They have No idea what they are doing. And you thinking about that you are buying a Mercedes at least they will have some trained representative and a good customer service. Not the case. They waste people time but they are pay when we buy cars from them, Not cool. I'm currently drive a BMW M5 my wife change a few Audi so I'm not used with this type of treatment or this kind of horrible experience. I mean I offered to pay full asked price on the car. I'm still looking for an explanation. I own an insurance branch in Naperville IL with 45 employees so for me wasting all the time and involved the bank, my accountant and the shipping company I'm very disappointed how I was treated . Looks like it is so convenient for the dealership to send an automated message instead of someone contact me and explain how something like this happen on a respectful Mercedes dealership that they pretend they are. Hmmmm i will think twice before you go in there

The experience and the service was great! I was there to get free windshield wipers they offered. Not only did I get them but they checked out my whole car. I was treated like royalty. Thanks Mercedes Benz of Delray!

I had a great experience with Mercedes-Benz of Delray. I recommend them highly for leasing a car.

Great Experience from sales to delivery ! Lou worked with us to find the right car for my wife!

Juan,Dan and the staff at Mercedes do an excellent job. I highly recommend using them for your automotive needs.

Best experience ever. Stacey is an excellent and efficient service representative and made the experience of having my car serviced wonderful.

The cafe is no longer open while waiting for car to be serviced. Took longer than quoted for service appointment. $339.00 for an oil change on a 2017 E Class with 5K miles & 4 cylinder engine?...

No communications until I spoke with Manager. Car took a week for repairs and they never spoke to me. I think I will get a BMW as a new dealer opened up the street on Atlantic avenue.

don't go here. poor quality service.\ Went 4 times and each time it took three repairs. NONSENSE and a waste of time . Go north to next dealer for decent service Stay away from AutoNation…...bad bad bad !

WOW! My super phenomenal Mercedes service man --Brion Fitzgerald--had my 2017 E350 serviced with a brand new battery installed, oil changed, new wipers installed, complete check-up--in less than 24 hours! Brion is always prepared for my annual maintenance visits--and he is just a delight to work with! He is the best service person I have worked with during the past 12 years driving a Mercedes! Thank you Brion for being such a pleasant professional! Delray Mercedes is lucky to have you on their team!

I had my car serviced and I was very pleased with my service advisor and the service was done in a timely manner!

Excellent Service - Evon Dawkins was very helpful

Mardy was my sales person at Mercedes Delray. She is top drawer. She took care of every detail, was highly informative, not pushy and followed up on all my requests and questions. I would rate her in the top 10 of any salesperson I have dealt with. I was just planning to look at the S-class. As a testimony to the overall experience in Delay - I bought the car and has it shipped to N. Y. Michael, the finance guy was also terrific. Efficient, informative and very effective. M

My service manager Sean is the best! Always helpful, answers ever question and manages to take care of everything!! He is the best service consutltant I ever had at mercedes. Thanks you sean!! @delraymercedes

I took my SLK 250 for service , a service A. It took 2 hrs which was fine and as they predicted. There was though is a joke. The car came back with dried water drops all over the hood and trunk. It appears that they sun dry the car rather than wipe it down. This is summer time and the dealership was not busy. Can imagine when they are very busy during season.

Upon seeing a 2016 E350 that caught our sight online, we drove 1 hour to M Benz of Delray to look at it. Brian came down to $30,699 with short of 28,000 miles and offered me $4,000 for my 2007 E350 that has 43,000 miles in immacuate, garage kept condition. The CARFAX for my car shows $11,540. I was very upset with their offer. I wrote a letter to Don, the appariser, Brian, sales person, Kevin, Sales Manager, and Cliffford, the GM. The only polite response I received was from Kevin. The repy from the GM was that I had a "bad CARFAX". After showing him my CARFAX with copies of the identical year, model car from 2 separate dealerships. One selling for $10,985 with 112,918 miles, the second one $12,895 with miles of 55,855. After I emailed proof of the other autos he replied "maybe we were a little light on your offer". This goes to show you that there are still rip-offs in the car selling business in South Florida. I would look around before ever going to this rip-off artist. Save your time and gas and look elsewhere.

Great deal. Great customer service. In & out with one hour. Process was very smooth

Upon seeing a 2016 E350 that caught our sight online, we drove 1 hour to M Benz of Delray to look at it. Brian came down to $30,699 with short of 28,000 miles and offered me $4,000 for my 2007 E350 that has 43,000 miles in immacuate, garage kept condition. The CARFAX for my car shows $11,540. I was very upset with their offer. I wrote a letter to Don, the appariser, Brian, sales person, Kevin, Sales Manager, and Cliffford, the GM. The only polite response I received was from Kevin. The repy from the GM was that I had a "bad CARFAX". After showing him my CARFAX with copies of the identical year, model car from 2 separate dealerships. One selling for $10,985 with 112,918 miles, the second one $12,895 with miles of 55,855. After I emailed proof of the other autos he replied "maybe we were a little light on your offer". This goes to show you that there is still rip-offs in the car selling business in South Florida. I would look around before ever going to this rip-off artist. Save your time and gas and look elsewhere.

Just purchased a 2013 C250, Michaela Brown was a pleasure to work with. Got a great car at a fair price, smooth sales process and completed everything in one visit.

Visited Friday to check on price and availability of a battery for my E350. Email referred to a $199.00 price with an asterisk. Actual price quoted was $350. I got bounced from service to parts and watched the parts guy try to call service to get the price. So lots of time wasted by responding to a deceptive ad. This at a Mercedes store operated by AutoNation.

Great service and price. Great inventory and sales manager Hamsa was the best

No problems with the service. Only issue was tire rotation was recommended. The charge was $49.95. I had a Coupon for $25 off any service of $50 so for 5 cents my coupon was not applicable.

Great and friendly staff! Michael was the salesperson who assisted me last weekend in purchasing my 2018 GLA. I am 100 and 10% satisfied with my ride and my experience. �

Great customer service, and friendly and knowledgeable staff! Loving my new ride!

5 stars for service; Evan was my service rep, and went above and beyond to make sure I was satisfied with service on my vehicle.

I am very disappointed with the customer service of Mercedes Benz of Delray. We went yesterday to buy a 2015 Mercedes-Benz CLS 400, the sales woman Mihaela Nanuti assisted us. This lady had a very arrogant attitude and showed no interest to help us. She was disrespectful and hostile for no reason. Her behavior was improper and totally unexpected for a Mercedes-Benz sales consultant. For this reason we decided not to buy in this place and look for the vehicle in another dealer where they know how to respect and appreciate the customer. I advise that if you go to this dealership to buy a car, do not be taken care of by this seller Mihaela Nanuti.

A delightful experience....other then the rental car we were given.

Fast efficient service department-they care about the customer experience.

Quick and courteous service for warrantied issues on my E 350 cabriolet. Put me in a clean late model loaner car and was able to pick up my vehicle that same afternoon. Thank you!

I would highly recommend calling Michaela for your sales agent. She was bright & knowledgeable & wanted to make sure everything was perfect before I left the dealership with my new car. I was in sales over 20 years in Ohio before moving to Delray Beach, it was refreshing to work with someone so responsive and “on-the-ball”... Thx Mercedes Delray & Michaela for making this an easy process! - Ellen

On time well done service. Clean dealership. No isssyes at all

My sales rep was Mardy and she was very professional and very helpful. My son and I were uncertain about what to do from buy used to lease new. This had to be frustrating as we flipped and flopped for almost a week. She showed no signs of frustration with us and went out of her way to go in what ever direction we went for that day. We will buy again from her.

Great service, friendly staff.

Absolutely pleasant experience from the moment we walked through the door to the moment we left. Every single person we dealt with was extremely nice and professional. It’s been a pleasure making business with MB of Delray!! Special thanks to Bryan and Dan!

I been here a few times and it has always been a great experience, good service

I have been purchasing Mercedes-Benz since 1980. The Delray store lives up to the stellar reputation of the MB purchase experience. Thank you to Oliver and Lou for their expertise and professionalism.

The service manager, Rich, and his crew did a fantastic job taking care of our car. Service was prompt, professional, and complete the first time we visited the shop. MB of Delray has my future business, for sure. Thank you again for a great experience!

I was very pleased with having my car serviced at Delray Mercedes Benz

The staff in the service department, Ms. Jackie-is pleasant and responsive. The repair gentelman returned the auto with all the same problems- the engine still would not start. Oh well,lets us all smile ,life is so short and I did get a second loaner auto immidately from the dealer and will wait patiently for my most wonderful 2014 CL550 to be refixed,love that auto. Jack, a fellow who has brought 8 Mercedes since retiring in 1987. Life must be good.

I needed a tire repaired in an hour and they stopped everything and took care of it. Kudos to Jackie B and Bob (svc manager)

I was assisted right away when I arrived at​ the dealer and the quality of the service, as well its price, was superb.

IN AND OUT IN 3 HRS- FIRST CLASS SERVICE- Will not hesitate to return

Excellent service provided from start to finish. Service Advisor was Jonah Ratu who made sure that I received excellent service for 2 cars that I brought in for "A" service. Nothing was too much for him, even resetting a clock in my S550.

Great experience, we enjoyed the patience and service provided.

It was so easy having my car taken care of for new brakes and tire.

Prompt and very competent Explanations given and understood

I would like to take a minute and tell you about my experience with Mercedes Benz over the last month. In lieu of the fact that Endurance Warranty stone walled me at every corner with my agreement, Evon Dawkins was always available, informative and extended exemplary customer service. Evon Dawkins made the experience as pleasurable as possible in regards to the service work and maitaining constant contact with me during the process. Evon is the reason that I will continue to stay in the Mercedes Benz family. Thank you very much, Chris Bourque

I had a great experience. I went to the Mercedes dealership on Linton in Delray Beach Fl. Hamsa Masri is the manager and she made leasing a car a great experience. She is efficient, knowledgeable, and knew her inventory. She picked out the perfect car for me immediately which saved a lot of time and effort. Robert Baldwin, customer care director, was great. He worked with me to find the best deal And it was a great experience.

my salesman George was as polite and nice as could be and more than willing to help-the service dept. is another story but they came thru and all was well.

The worst place to bring your Mercedes for service. Nothing was done despite confirmed problem at another Mercedes dealership. They kept my S-Class for over a week without providing any service updates and have returned by Mercedes S-Class dirty inside and out. DO NOT TAKE CAR TO THIS SERVICE. This is my multiple bad experience with them.

Brion is excellent, he has always made himself available for my telephone calls and services.

Easy & pleasant.Everyone was great to deal with and the showroom was very nice also.

Completely inept service department. Been dealing with a paperwork error due to their negligence for a week which required me to call and hunt them down 4 or 5 different times since no one felt like calling us back. Dropped a car off at 9am for service on a Saturday, and find out at 5pm that the car wasn't finished (despite being told it would as we needed it back), and now our car is stranded there until Monday at the earliest. Communication out of this dealership is a complete joke. The buying process was pretty painless, but once that's all buttoned up good luck getting decent service.

Prompt on time service Kevin took great care of me and had my loaner car waiting

This is the worst dealship repair place I have ever encountered. Every repair was a fight to get it done. They even accused me of a seat damage and then told me they had others exactly the same. Buy here cheap Go elsewhere for warrantee and all other service.

The service advisor Mr Sanchez was excellent. Professional and knowledgeable

Great service. Jonah was quite helpful. Highly recommend

THIS DEALER IS 100% A FRAUD I called this dealer for my dads Mercedes E350 for a new key to be made, spoke with parts the sent me to service, spoke with Evon (service consultant) and he told me I had to tow the car in. I had the car towed there on a Wednesday, didn't hear from him till the following Monday with no updates but that they were going to look at it that day. He (Evon) called me the next day to tell me that I could not simply just get a new key, it would need a new steering column and a new ignition module for the car to turn on plus the new key. All of this would cost a bit over $3000. I told him I would just like to pick the car up as I am not willing to shell out that kind of money. At this point he proceeded to tell me that the diagnostic fee was $174 to pick the car up. I told him I refuse to pay that as he never advised me regarding this fee prior to performing it after a while of going back and fourth and Evon refusing to release the car without paying for absolutely nothing, I told him I would like to speak to a manager. At this point he agreed to remove the fee and told me I can pick up the car. The next day I went to West Palm Beach Mercedes and paid $252 at the counter for a new key, the key arrived 2 days later and I had the car towed from Delray Mercedes to West Palm Mercedes and they programed my key and I drove off the lot with the car without any issues at all. The car didn't need any of the B.S items Evon tried to charge me for. I called to speak to the GM but was unsuccessful as well as the service manager. I'm filing this complaint on every review/ complaint outlet possible. STAY AWAY FROM DELRAY MERCEDES, THEY ARE A FRAUD and THIS IS MY PROOF.

this dealer is 100% Fraud Stay away. I called this dealer for my dads Mercedes E350 for a new key to be made, spoke with parts the sent me to service, spoke with Evon (service consultant) and he told me I had to tow the car in. I had the car towed there on a Wednesday, didn't hear from him till the following Monday with no updates but that they were going to look at it that day. He (Evon) called me the next day to tell me that I could not simply just get a new key, it would need a new steering column and a new ignition module for the car to turn on plus the new key. All of this would cost a bit over $3000. I told him I would just like to pick the car up as I am not willing to shell out that kind of money. At this point he proceeded to tell me that the diagnostic fee was $174 to pick the car up. I told him I refuse to pay that as he never advised me regarding this fee prior to performing it after a while of going back and fourth and Evon refusing to release the car without paying for absolutely nothing, I told him I would like to speak to a manager. At this point he agreed to remove the fee and told me I can pick up the car. The next day I went to West Palm Beach Mercedes and paid $252 at the counter for a new key, the key arrived 2 days later and I had the car towed from Delray Mercedes to West Palm Mercedes and they programed my key and I drove off the lot with the car without any issues at all. The car didn't need any of the B.S items Evon tried to charge me for. I called to speak to the GM but was unsuccessful as well as the service manager. I'm filing this complaint on every review/ complaint outlet possible. Stay away from this dealer, they are a fraud and this is my proof..

Worst service EVER!!! I am in the service industry as all jobs are in the service Industry and I had the worst experience ever. Here is why: 1. Very rude when speaking with the sales person and the manager. 2. Fiance manager(can't recall the name) will argue with you when they were in the wrong. 3. I tried to purchase the car online and they would not let me purchased due to someone who was not present at the time but said they would be there in 2-3 hours. After waiting a couple hours later that evening they then called back and said the car is still available. 4. There were multiple times I asking questions about the vehicle (Range Rover) and they said they do not know because they do not deal/ sell these cars on a daily bases. if you do not know about the car that is in your inventory then you should not sell the car! Stick to what you know the best! 5. After 2 weeks of owning the car I had a $1000 deposit that was on my credit card to HOLD the vehicle. The finance department came back and said my bank made a mistake on the amount they gave to the dealership. Come to find out the fiance department sent my bank the wrong documents and miss calculated the cost. Then they ask me for $500 extra because of the people in the financing department made a mistake and that they will not give my full $1000 deposit back( the deposit to hold the car). No where did it state on the paper I signed stating they can use my deposit for any other charges that may occur. In my occupation if I mess up I take the fault for it and pay for what i did. They did not and was very rude and argumentative with me over the phone. I then got my deposit back and its $498.50. I asked why the $498.50 and not the $500 you stated you were giving back. She(Kristen) said there was a battery fee for $1.50 also. I am not worried about the $1.50. I am stating this because they do not tell the truth, they will charge you every fee if you do not pay attention, they are rude and give the worst customer service ever!! I high recommend you do not use their services. They are not a dealership you will want to trust when purchasing a car or getting your car serviced there. This was my first car I purchased and they made this process the worst experience ever!! Feel free to reach out to me with any questions!

Great service Kevin is a pleasure to work with I will buy my next car here

Not our 1st experience with Mercedes in Delray Beach Fl. I must say my hubby does all the work with our salesman and financial manager then I come just to pick it up!!! Nothing but professionalism, and a true happy experience. This was waiting for me upon arrival.

The customer service Hamsa provided was extraordinary. I was very pleased and would definitely recommend her and Mercedes of Delray.

The service was very good, however I was overcharged for things that were not necessary. I asked for a refund, But only received a credit for the next time I come back.

Shawn is great. Very professional. Great service. ...................

My assigned customer service rep wasn't available when I brought my car in for regular servicing after I had confirmed the appointment with him. I was assigned to another rep who had no knowledge of my car's history. No one called me the next day to let me know that my car was ready - I had to call in to learn that it was ready. My rep was unable to tell me exactly what service was done on the car other than a "big" 10,000 mile service. Later I reviewed the documentation and read that it was just a check up and oil change. I had serious thoughts about why I prepaid for the maintenance when it would have been cheaper for me to pay for it after each service. Overall, I have second thoughts about how trained your service reps are.

Ron Boucher and the dealership were a pleasure to work with, The car is amazing. Highly recommend buying from MB Delray Beach.

Excellent service from salesperson to finance to concierge to manager

All members in this dealer are so helpful and take care about the customer from beginning to the end. I also recommend my family and friends to deal with them.

I love their sales and service department! Had a problem last week... just showed up and within an hour problem fixed! Thank you to their 5+ star service !

Superb salesman Amir Boctor, first class dealership from test drive to document signing. If they treat all customers the way I was treated, why would you go anywhere else? Try Mercedes-Benz of Delray....you won't be disappointed.

I recently took my 2016 S550 in for service and the entire process was smooth and easy. It was very easy to schedule my appointment even though I had to wait about a week for an appointment with a loaner car but that was not an issue for me. Evon is a wonderful service adviser and I recommend selecting him if you have the choice - he has excellent follow up and follow through and he kept me in the loop the entire time my car was being diagnosed and repaired.

Took my car in to get fixed when I came back in a week to pick it up they said that they have lost my keys and need to order a new set which will take 2 days then they can start work on my car delaying the whole process by 2 weeks.

My first service on my 2017 GLE was easy and relaxing The rep Ken even helped in drying the car after it was washed..

Wonderfully pleasant would recommend very highly Would purchase again from this dealership

The whole process went by pretty fast. Only issue is tire pressure sensor broke six days after purchase. Car was bought as is and wouldn’t change it. Overall a good experience

It was worth the plane ticket to Fla. My daughter went to pick up the car for me. Great car but it should have been cleaner as they knew we were coming to get it. Otherwise the experience was very good. The Mercedes dealer here in Chattanooga has been Very good and has explained several features to me even though I did not buy it from them.

Mikeala was wonderful patient and professional I would recommend her to anyone Thanks

The car is in pristine condition and my sales representative, Oliver was outstanding, as were all of the employees with whom I dealt.

I recently moved here from Philadelphia suburbs and have a 1998 SLK which I have loved since the day I bought her. This car has had very few issues in the long time I've owned her - but she developed an oil leak. The service department got me in ASAP as I needed a loaner -which I felt was great service. Turns out there were 3 leaks from various areas. The repair cost was equivalent to the actual value of the car -(not surprising given they had to virtually dismantle the engine)... but I went ahead with it anyway because of the value of a Mercedes to me. The service Mercedes offers is top notch no matter how old your car is. They provided me with a loaner which is standard for any Mercedes owner. I feel my experience with Mercedes of Delray was on par with my previous dealership on the Mainline in Philadelphia - and I hope to own this car for another 10-20 years! Thank you Delray and although I loved your service... hope I don't need to return for awhile!

Great customer care, a great pleasure to purchase and have a car serviced at this dealership..

My Wife & I want to tell you that our incredible experience buying our DREAM cars---a new CLS 550 for My Ivi...and the 2013 Porsche 911 Carrera S for Moi... was ONLY made possible by the Kind & Elegant care of Ron Miller:):):) Thanks so very much Ron...for making our "Family Kornreich Dreams"...come TRUE!!!!!!!!!!!!!!!!

My Wife & I want to tell you that our incredible experience buying our DREAM cars---a new CLS 550 for My Ivi...and the 2013 Porsche 911 Carrera S.. was ONLY made possible by the Kind & Elegant care of Ron Miller:):):) Thanks so very much Ron...for making our "Family Kornreich Dreams"...come TRUE!!!!!!!!!!!!!!!!

OUR SALES CONSULTANT, HAMSA, WAS OUTSTANDING, AS WAS EVERYONE ASSOCIATED WITH OUR PURCHASE. A PLEASURABLE EXPERIENCE IN EVERY WAY!

Kirsten as my salesperson and Kevon as the finance manager were the BEST I've encountered. Thorough, kind and personable. What a win! I'll be back.

Very Disappointing experience ..............

excelent care given to my needs by both mihaela nanuti and kevin maroni.

I would like to share with you my post buying experience that I am now enduring with Mercedes of Delray I purchased a 2018 300C Coupe which i had to wait 10 weeks for it to be delivered Within in the first week of ownership my rear view camera stopped working. I call up for a service appointment. They inform me that the first appointment with a loaner will be in 10 days. They send me a notice confirming my appointment. Bring it in Friday at 7:30 am I arrive at 7:45 to find no one there to help me. I finally get helped. They then inform me that they don't have a loaner for me. After getting that straightened out I now leave my car on 1/26. We are now on 2/7 and i still haven't received my car back!!!! I get phone messages telling me anything from they find nothing wrong with my camera, to it isn't working, and everything under the sun except getting it fixed. Either Mercedes of Delray has both the most inefficient and or incompetent service area of any dealership in the 50 years that I have been buying cars or they have a vendetta against me...lol I think at this point someone in a position of power at the dealership should be calling me to tell me that they are very sorry and are personally looking into this and finding a way to compensate me for the none use of my car and the inconvenience . I will be waiting to hear from you Sincerely Lawrence Kiderman

I was already approved by my bank and made an appointment with Mihaela Nanuti. When I got there, the car was ready for me to test drive. She had looked it over for any repair needs and cosmetic issues. After the paperwork was completed, she immediately submitted the paperwork to have the repairs done. She was very professional, kind and each person I encountered questioned if I've been helped. The showroom was immaculate and so was the bathroom. I highly recommend this dealer. Overall, great service.

Great experience , Professional service very pleased .

They were excellent. Fix my car. Took care of everything I told them to.

My experience of buying a used car was absolutely outstanding because of friendly, knowledge and quality employees. Highly recommended dealership!

Very good and efficient service. When I arrived they are very organized to take your car, Shawn helped me and was very quick and professional and, as I waited for my car, he kept me informed. You couldn't ask for more.

The service at Mercedes- Benz of Delray is fantastic Thank you Brad for being so accommodating. I love my new car.

Good .............................................

Exceeded our expectations��� Loving this ride���

Bryan was great, i had the best price and the best customer service, i'm very happy! the financing rate was not the best but they helped me with the price in other ways

Very professional and customer friendly. Some items seem expensive to me but I guess people don't come here for bargains. I was treated very well by both the sales and service staff.A nice experience

BRYAN WAS AWESOME! THE PRICE OF THE CAR WAS AMAZING, THE RATE WAS VERY HIGH FOR SOMEBODY WHO HAVE EXCELLENT CREDIT SCORE LIKE ME, I HAD MUCH BETTER RATE IN ANOTHER PLACES BEFORE

This is the second Mercedes we have bought from this dealership, they strive in customer service and knowledge. Always helpful.

Good quick transaction. Sales person was knowledgeable and courteous.

This is the second time I brought in my car to service. The first time I brought it in for A service and found out later they did not do the service and did not say anything. Why they did not do it the first time still remains a mystery

Stopped in because of tire pressure warnings. Taken care of very quickly.

This was an extraordinary service appointment. I was in and out in no time flat. Everyone was professional and courteous.

I did not purchase my E class from Delray,but in the future all my vehicles will be purchase from Delray, excellent

The worst service department ever I have been here waiting over 30 min and no one seems to want to help This is the third time I have been here and each time it gets worst

All went as planned and scheduled.My loaner car was ready, the advisor was capable;e, and all went well.

I bought my first MB a CLK convertible from Lou Green at MB of Delray 8 years ago. That purchase was smooth and I tried to buy a second E350, but there was a hang up on price and so I ended up buying from one of my poker buddies at MB of Pompano. lou understood and was gracious everytime I was in for a car wash. I have been looking for another car for my wife which is not easy she hates shopping and has become emotionally attached to her XC 90 she has held on to for 10 yeas. After a couple drinks at lunch I finally got her interested in looking at a car. i did not have a chance to call Lou to let him know I was coming in but wanted to strike while the iron was hot. First off we waited for ten minutes in front of the reception desk as people sat around and chatted and no one came to help. Another couple showed up and we were all just standing there and finally the receptionist came over and helped us. She explained that Lou was not there but if we wanted to meet with someone she would round somebody up. Kristen came up and greeted us and we explained what we were looking for and she got us a car to drive and that all went smoothly. there is no haggling over prices since Autonation went to one price marketing and so that part was easy also. The part that bothered us is in the negotiating of the trade in. We had already had it priced when looking at another car a few months back and I am aware that dealerships play with these numbers but there offer was 41% less than we received only a few months ago. Kristen said well cars can drop that much depending on the market, really the market is fluctuating on 10 year old car with 100K miles.. Then Amy started to look at the quote and there was a deduction for break replacement, that's when she got very angry and told Kristen that she had just had the breaks replaced in the spring. She was done and wanted to go. On the way home she asked me whether they were padding their quote or did they realize that Volvo breaks always feel very different. i told her it didn't matter either way they look bad.

Mercedes Benz of Delray: ZERO INTEGRITY. I put down a $500 deposit to hold a car and order a car inspection. I ordered the inspection and he inspected the car the next day. A few hours later they sold the car to someone else and the sales manager called me and told me "we do not take deposited on cars. The GM would not return any of my calls. Took me several weeks to get deposit back and they have still not reimbursed me for the inspection cost. The Management was dishonest in dealing with me and should be unacceptable for Mercedes Benz. I recommend finding a nearby Mercedes dealer if you value integrity in you car buying process

Hamsa was my salesperson. She was very honest, knowledgeable and helpful. I would say the same for my service person Tracy and the car specialist Austin.

I was looking to upgrade my Mercedes. Been here for 15 minutes. 4 associates walked passed me including one outside near 2 of the vehicles I was looking at, without greeting me or asking me if I needed any assistance. Maybe I’m invisible � This is NOT the type of service I’m accustom to while visiting any other Mercedes dealerships in Palm Beach County. Update: Before leaving We approached a gentleman he asked if we needed any help we explained our situation and his response was “ok! Well do you still need help”? No thanks!!! I’ll go elsewhere!! #offended #mercedezbenzofdelray #poorCustomerService

David the Asst Manager in the service department is excellent! Very professional, pleasant and takes care of business!!

My experience with Mercedes of Delray was very good. Bob Baldwin who heads up service goes out of his way to make the customer happy. My 2016 E550 Cabriolet was in service for over 45 days because Mercedes did not have a start up disk for my command system. The part wasn't available in the US or in Germany and for whatever reason, Germany could not produce the disk. Bottom line is I was able to trade that car in for a 2018 E400 Cabriolet and thank Bob Baldwin and Ben Shatgun. While very unhappy with Mercedes Benz, Mercedes of Delray has kept me in the Mercedes family.

Joseph the internet sales rep was wonderful. The process was easy and followup was great

After agreeing to purchase a CPO vehicle i was told to come back the next day to pick up the car and sign the paperwork. I told the salesman in Miami so it is a 75 minute drive with traffic each way and he promised me the vehicle would be ready and the paperwork would be painless. I arrived at the scheduled time and the vehicle was not ready. I was told the vehicle would bot be ready until 6pm (i arrived at 12 noon). I then went back home and came back. When i arrived at 6pm i was told it would be a few minutes. Well it was three plus hours with little to no communication from the salesman. It wasn't just me, as another m=women had been waiting since 4pm and didn't leave until after 9pm. I complained to management and was told they would follow up as to my complaints. Never heard from the dealership again, ever. Avoid

Delray is awesome as compared to the Naples dealership. Went to pick up my car after routine service to be done in one day and advisor Bill Espinosa was gone for the day along with my car! A co-worker located him and he returned trying to tell me the car was on the lot. It wasnt. He promised service recovery which never came and proceeded to make sure I didn't get a survey for that visit. I'll never go back there.

EVERYTHING has gone wrong with MB Delray Beach from the very beginning. When I bought my car, I ordered GL550. It came two weeks early in September and you decided to sell it to somebody else. Next you told that I could get the similar car from the January batch and delivery is in February! Nice! I needed the car immediately and asked you to find one quickly. You found GL450 from some other dealer. We had agreed some small discount per cent but you could give only half of it as the car came from other dealer…. The car has been serviced three times. You have never been able to provide a loaner. It has always taken longer to service than is reasonable. The last service took 8 days and the only problem was a leak in the air-condition system! I took it to the service on Thursday morning and you started to investigate the leak next Monday, ordered spare parts and it was ready on Thursday afternoon. Funny thing… it is not a big deal but the first message I saw on the screen after picking it up was “Replace Key Battery”…. not even this fixed during normal oil change maintenance…. The air-condition leak was already repaired in the earlier service but it failed again. Quality repairs? Well, the total mileage is already 12.800 miles and MB air-condition should fail at least twice… the last bill for this repair was app. 2.000$ plus rental expenses for 8 days….. A new MB from MB Delray Beach? Try to guess! If you treat all your customers with the same formula, you should be out of business soon!

The whole experience was excellent. I would recommend the dealership to my family and friends.

Originally I posted a negative review of this dealership because of problems with them not letting me know what was going on with my car and with them not returning my phone calls. After that review went public I received a call from their service department wanting to know what they could do to make me happy and to correct the problem. They took care of all the problems, apologized and delivered my car directly to my home. THANK YOU BOB BALDWIN for taking care of this and for your personal attention.

Don’t service your car here. Worst customer service.

Promptly repaired my car Juan my service advisor was very friendly and helpful

Excellent service! I was treated very good from the time I walked into the doors until after my purchase was complete. Got my car detailed and minor issues fixed in a timely manner. Everyone at this dealership was very friendly and made sure we were taken care of.

We purchased our car very quickly as there were many people interested in it and the dealership was unable to hold it until the next day. When we picked it up it was to have been detailed and ready for us to go, as a matter of fact we were told the sooner we could be there, the sooner we would be done. Arrived at noon, was told the car was ready. After signing paperwork, we were set to go...when all of a sudden our salesman tells us he doesn't have an owner's manual for the car, but would order one, have it FedEx and we would have it by Wednesday. It was Sunday, I thought it should be there overnight. I also noted that the car had been terribly prepped and it was unacceptable to us. He said to bring it back at our convenience and he would have it corrected. I found it strange that no one took a look at a car that was to be given to a customer. He very quickly showed us how to operate the car and we left, only to get home and realize we cannot operate the car without being able it read the manual. I contacted the General Manager who had the salesman contact us. Low and behold, he found a manual. So, my husband went stop have the car detailed and pick up the manual. A few days later we were showing the car to a friend, telling him all the details of what it has and does. We opened the trunk and the tire well...and there it was... a manual!!! Oh, and we were also told that the car had run flat tires, and there it was also...a spare tire!! By this time I am seeing red, what kind of scam was going on? As we left I also noticed that the area that covered the top when it is down was never detailed. We made a special stop to see the General Manager. He very quickly had the area that wasn't detailed corrected, and during our conversation about the missing manual and the tires, informed us that our salesman was no longer with the company. I'll take that as a good sign, the first one since we purchased the car. Hope things improve.

I purchased my car online working with Oliver Jarjoura. He was very professional attentive and Tweety me is if I was in store and not an online customer. I recommend this dealership and Oliver as a salesman to anyone looking to purchase a new car!

Ron great salesman great deal. Great car. Wife loves new car

Excellent customer service. As they say - You get what you pay for. Mercedes stood behind their product even though my car was a year out of warranty.

Wonderful from start to finish! Salesman, Manager and Financial person were outstanding!

Loved everything about the dealership Friendly, knowledgeable sales staff and efficient business office Couldn't be happier with the no haggling price policy It makes buying a car fun instead of torture that many other agencies seem to thrive on.

My favorite place!! Oliver and Mike Russo took great care of me I walked in and told them I want to take the black e400 cabriolet that’s on the showroom floor. They made it happen !!!! Such sweet friendly professional prestigious staff and dealership 💯

Great SUV, Great Salesman Jorge Cuccaro, we are very happy with the purchase.

So I’m from out of town, had a nail in tire, called MB of Delray and was treated like royalty. Thank you Ken Ersoy.

Shawn made sure my car was well taken care of.� always a pleasure working with him.

An excellent service experience. All work was done i a timely manner with great courtesy!

brion is always great to work with! Polite and professional and always stays in touch.

One word!!! Fabulous!! Love my new Car. Thank you

Liz Berrios is the best Service Manager at MB of Delray. She is courteous, considerate and efficient with a great personality. She's my go to contact whenever i need my car serviced!

We had been to another dealership and were disappointed. Went to MB of Delray really took care of our needs. We have a Home here.

Everything was handled professionally by my service rep Stacy

Michael the dealer did very well job? selling my Mercedes to me.

Great Service! Love the Car. We have purchased 4 cars from MB and have always been satisfied.

Ron was a pleasure to work with!! Helpful, informative, never pushy, very upfront & honest!! I usually despise car shopping & this was a fantastic experience from start to finish!! We will be purchasing another car next year & we will definitely go back to them!

Was very nice,knowledgeable and expedited my service

Major difference in your service department for the better. It was to the point of not returning to this facility over a year ago. The advisor(assistant service manager) Shawn Parton was great with keeping me informed on the progress through out the day. The porter ( Gilberto) that delivered my loaner vehicle set my phone up for hands free, very helpful (WOW) great job. who ever changed the program, have them keep it up please

MB Delray performed my 4-year/40,000 mile service/maintenance the other day, in rather short order. The Service Manager - Shawn P. - is truly one of a kind and I recommend him enthusiastically. My quibbles about the experience: when I came to pick up the car and we were finished with the Service Manager, no one responded to our request to bring me my car - I had to ask three different people before I was able to get the car brought around. My second quibble has nothing to do with the staff at MB Delray, but it happens almost every time I take the car there for service: some other customer cuts into the line waiting to be seen by the MB staff because obviously their time is more important than mine, and the staff let them do it - every time. On this particular occasion, when I came to retrieve the car, some joker in a red shirt with a cell phone stuck in his ear pulled up behind me, got out of the car, and ran to the service desk while I sat in the car waiting to be seen. Since he ended up seeing the same service manager, I was delayed 20 minutes in the Lounge, where - quibble no. 3 - there was no coffee available, because they were "cleaning the coffee machine (of course they had plenty at the sandwich shop, but none was offered).

Very nice people the service is quick and organized

Disappointing service from beginning to end. What a continued disappointment this place is.

I did have excellent service with Mercedes in Delray on Linton Everybody was very helpful and made the transaction easy.

The entire team at MB Delray goes above and beyond at every turn

I bought this car from Florida and I live in Iowa. I was told numerous things over the phone or by e-mails that were not true. This process took took two weeks longer because of their front office mistakes. My salesperson Jerry was FANTASTIC but the rest of the process was pathetic. Even the manager caught the front office telling me things thate were not true!

The service staff noticed an engine noise that we did not notice ourselves and it turned out that a repair was needed in addition to the service we were scheduled for. That repair was under warranty. Very helpful.

My experience with them was excellent. I took my car to them even though I had purchased it from a Massapequa NY dealership. They diagnosed the problems and provided me withy reports to submit to the NY Dealership. When the NY dealership refused to honor their promise to take care of the cost of the repairs, Mercedes of Delray released the car to me, without charging for the diagnosis or the loaner, so that I could pursue whatever remedies I chose before making the repairs. Their service assistant manager went above and beyond to help in this matter.

We have been with Mercedes Benz of Delray since it opened. We have made several purchases from the dealership and have always been extremely pleased with the efforts of the sales, finance, and service departments. In our most recent experience we were especially pleased with the assistance we received from our salesperson Warren Dworkin and our finance agent Zakaria Loufti. They were both knowledgeable, personable, and extremely accommodating in every way. We would not hesitate to recommend the dealership to friends and family whenever possible.

My wife and I purchased a 550 Sl Sunday and Larry the salesman did a through and compatent job

Brought vehicle in for routine oil change under an Auto-Nation service plan. First off, I would like to compliment my service advisor "Shawn Parton. He was very helpful and did a great job of getting me taken care of. My issues are: When I checked under the hood, the engine cover was covered in dirty greasy hand prints and never cleaned up. The dashboard maintenance indicator was never reset. The dealership is sub par regarding the customer lounge. Free coffee and water but this is where it ends. Doesn't compare to Mercedes Benz Ft. Lauderdale or Mercedes Benz N. Palm Beach. in this regard. I was forced to do my service here due to the Auto Nation maintenance and it is the closest Auto Nation dealer to my home.

The service at Mercedes-Benz DelRay is absolutely nothing special at all. While your car gets fixed in an ultra fancy setting, the price you get charged is very much an overinflated one. I'm from Connecticut and have bought and serviced many cars over 20+ years at Greenwich Mercedes and never considered letting anyone else touch my cars. DelRay gives me pause as they cut corners and really don't offer what they should. Might consider something other than a Mercedes when I get my new car sometime this year.

Mercedes is a prestige automobile. You feel special because you made that choice. However, maintenance costs are almost equal to the original price of the car after ten (10) years. My recent repeal and replace of my 2009 C Class to BMW X3 shows what a superior car the Germans can offer without raping you for every little nickle and dime. For example: originally quoted $1920, first bill $2350, second bill $2100, final bill $1350. Tires were 'dry rot' according to advisor. They were purchased at this dealership previously. Had to bring the car back in within three days for 'check engine' light. Bent air flow, whatever that means.

Great service again David Rhy. It was a pleasure to deal with you at Mercedes-Benz of Delray. Thank you very much.

My service advisor Shawn is an outstanding professional. He made very good recommendations and listened to any issues that I might have brought to his attention. Shawn kept me advised of the status of my vehicle's service and had the car ready when promised. The car was returned to me very clean as well.

On my return after 3 months away, I found my car completely dead. I called M-B roadside number and talked to a very nice woman who promised a callback from a technician within 15 minutes. It took another call an hour and a half later to finally get services. However, the tech that came was extremely polite and professional and jumped started my car and had me on my way quickly after his arrival.

I bought an older, pre-owned vehicle from this dealer and felt that the initial treatment we got was good from the sales person. We did our own financing and we put a deposit down to hold the vehicle but it took a week to finalize because of delays on my financier's side. Unfortunately I received a bit of a negative response in the way we were spoken to regarding the delay. I felt we should have been given the benefit of the doubt but we were being treated as though we were wasting their time because they were getting calls for the vehicle from other potential buyers. On taking delivery of the vehicle the finance person was quick but was very cold and impersonal. He even congratulated my husband on the vehicle and addressed him but I was buying the vehicle and signing the paperwork - I considered that to be rude. The detailing and work that was promised on the vehicle was also not yet done. We had to ask about it and had to call and text a few times to make that happen. So no, I love my car but I was not impressed with the treatment we received from a dealer that represents a first class motor vehicle company.

Traveled from IL to purchase a vehicle, and had had a long day of travel getting there. Sales person seemed generally indifferent to the fact that I was making, what was for me, a VERY large purchase. The impression conveyed was that his level of personal investment depended solely on his commission, and this sale didn't merit much effort or care. Examples? Didn't offer to set up cell phone, garage door opener, steering wheel settings, etc... Further, couldn't explain Distronic system and its active steering capabilities, Park assist, seat functions, or....maybe just didn't want to take the time doing this so he could get back to doing something more lucrative. Will not buy another car here, and suspect I will regret buying this one.

Brion Fitzgerald is amazing at customer service....he is quite an asset to your organization.

Excellent customer service everyone was very helpful

I purchased my ML 350 here 3 1/2 years ago and I must say that every service appointment I have had has been a great experience. On time, professional service managers, and a friendly staff.

From the vary first contact Mercedes-Benze of Delray was prepared to make our emergency service situation as effortless as possible. Our vehicle was brought in by flatbed wrecker service. The company doing this part of the job was extremely professional and brought me along with the vehicle at my request. It was the end of their open for buiseness. Hours. Within 30 minutes I was placed in a brand new C class sedan so to continue to my previous designation. First thing in the morning Marcos Santana, my personal service writer. He brought me up to speed as they had already checked the vehicle. I have to thank Marcos and MB of Delray for their concern in eliminating a ongoing MB computer problem. Marcos has instilled the confidence that MB and MB of Delray is and will be there 100% for my safety and comfort. (jf)

Kevin was my service contact and he does a great job keeping me informed as to the status of my car.

Great service! Love the place! Have leased many cars from them, good deals always if you know the price point.

I have the best experience me and my husband shopping in this Mercedes dealer�������� thank you so much good service

Went to three other dealerships, on way home found MB Delray. From the moment we entered the door, we were greeted by Jack Polsky, Sales Associate. We had a list of what we wanted on the car and Jack found one immediately in their inventory. "Perfect" We started the process and have never been treated any nicer than the staff at MB Delray....Jack Polsky, Sales Associate,Ben Shatkun, Sales Manager, Zak Loutfi CFS Manager and we must not forget Austin Hurst Technical instructor. Awesome car buying experience, highly recommend.

The service was highly efficient. I was in for a B service and received a loaner without any inconvience at all. Staff was polite and courteous. My service manager Ken was exttemely helpful in assisting me when I left a valuable belonging in the loaner I was using.

Excellent service. Very professional. Very happy with the service advisor

Sean was great and attention to detail and quality.

Stacey Grell is by far one of the best service managers I have ever dealt with! I had an emergency situation that she handled with ease and left me feeling like I was a special customer.

Service advisor brion was very professional and courteous.

Very nice service and customer attention , they answer professionally all my concerns, they returned my calls and guve the appropriate information promptly and very comfortable experience Very satisfied with their services

First class in every way , Mr. Ken Ersoy was knowledgeable , courteous , and explained all issues we asked about. The best I have ever experienced at MB.

Great service, vehicle ready on time, provided a loaner.

Considering the fact that this was an investment of a "luxury" car, I didn't really feel as though I was appreciated as such. IN some instances, I felt as though I was simply a number.

Don't go!!! After hours there they tell us $799.00 for documentation fee. Save your time!!! Go to the audi dealer. Better car, better service!!!!

Shawn my Service Rep was FANTASTIC. He did everything humanly possible to accommodate me and have my car repaired as soon as possible. Thank you Shawn

Was in and out great service! Very organized even pn a busy day.

Great service manager. Very courteous and helpful.

I brought my car in early for Maintenence and it was early,I met Sean Parton and he actually tried to talk me out of doing the service for a few months because I was early. I explained I was going out of town for a few months on business and wanted to get it done,he got me in and finished In a timely manner.I would definately recommend the dealership and Sean.Thanks for the timely service. Ryan F

I brought my car in to get washed. Somewhere (i'm not sure where) I got a nail in my tire. I then had to purchase a new tire. Liz was very helpful. She and I noticed that there was insect residue on the car, which she said the washing should have taken care of. She told me to bring it back the next day. I did and the insect residue was still present after their washing the second day.

Nice experience. Easy to work with. Quote for new tires was fair and reasonable.

Well done. Good service. Car rides very well. I will continue to use this dealership.

Shawn my Service Rep was FANTASTIC. He did everything humanly possible to accommodate me and get my car fixed as fast as possible.

Sales manager went out of his way to locate the car that I wanted. To complete detail. Color & specs , very happy with purchase , thank you Benjamin

1st time dealing with this agency and I'm very impressed. My sales people Jarryd & Kristen were knowledgable, accommodating and very easy to work with.

Joseph Taylor at Mercedes Delray is the consummate professional... Delray Mercedes should feel honored to have him with you . Im in the service industry and Joseph also goes the extra mile in every situation...... You should have him train your other sales reps.... Well done Joe!! Bill Panoff

Excellent service and all work performed on time with no issues pending

Easy. Everyone tried. Very hard to "make a deal" and they been very responsive to me since I picked the car up

Met with a handshake and a smile-- very pleasant experience from start to finish... extremely patient explaining everything to my wife

This was my first time using this dealership and I was very happy. The service was great and they were very accommodating.

I brought my car in with a flat tire and Shawn helped me immediately. I hardly waited and they accommodated me in every way. I highly recommend mb delray service .

I was ready to drive to Ocala and got a message that service mus be fone in 200 miles. Took my SUV to your dealer and Liz help me getting back my car ahead of the promised tine to start driving to Ocala. She is an Asset to you.

the best experience I've had in buying a car. My sale men Miguel made everthing easy for us so everthing went very smooth.

Terrible had car 3 days andid not do warranty work. Try to sell me $1188 in devices.

Shawn was an excellent representative from the beginning. He returned my calls promptly, reached me as soon as he had a diagnose for my vehicle and expedited my checkout process seamlessly. I have never had such a good experience as dealing with him. He should teach all reps to manage the way he does. I will always ask for him when I need to come.

Looked all over the US for exactly the car I wanted and found it at MB Delray . Michael Luciano provided all the necessary information efficiently and promptly. The car was exactly as he said. Great price, low mileage and shipped to me in VA. Was so excited to see it. Delighted with the car and the personal service. Last MB I bought was from Rosners in Fredericksburg, got "burnt" with the Navigations system they installed after purchase. NO such experience at Delray MB. Thanks Michael

I encountered a couple of rude employees. Certainly not like any other MB dealer I've ever been to and I've owned MB cars since 1998. They gave me a Dodge as a loner that had a terrible stench of cigarettes. I couldn't take it off the lot. I was told my car was ready, drove down to get it to then find out it was going to be another day. Just a crappy experience in Service. My sales guy was ok. The dealership was under construction too which didn't help.

Really appreciate the expertise of Mr. Louis Green who has sold me my last several Mercedes. I love the Mercedes dealership augmentation in Delray Beach Florida not only for the sales department but also for the service department. I would go nowhere else!

From Inessa to Rick in finance could not of been happier and smooth transition

Great service! Lou and Bryan facilitated all my needs

Always taken care of and never have to worry about anything . Work is always done to perfection !

Best MB dealer in South Florida for service and fair pricing. Couldn't be happier. Warren Workin in Sales is the best ever.

Ron Miller is a Great Sales Knows his business, can answer all questions. this is the 4th car I have bought from him...and If I need another Ron is the man I will call........jerry searcy

I had a wonderful experience while purchasing my Mercedes. Bryan Oulton went above and beyond and I appreciate his continuous service even after my purchase.

Excellent service provided by MR. Feldstein at Mercedes Delray. Pleasant, Personable but professional presentation.

This dealer may look professional but it's not. No one knows anything and their service department has Can Ersoy who tells customers it's not his problem to call Mercedes USA. I never have been told by a employee that's it is not their problem who hired such help?

I had a fantastic experience with the sales staff at MB of Delray! I drove 2.5 hours for my vehicle and was not disappointed! Jay, Lisa, and the 2 gentlemen from finance were amazing. All the employees were extremely friendly, helpful and made my Dad and I feel very welcomed. The customer service is A+!! Best car buying experience yet! Thank you, MB of Delray... I <3 my new car.

Hi, Dealer appearance is nice. Car bought new returned twice for fixing so far. Shame that an advisor has nasty attitude and can't do his job right. So overall brand new car fixed twice so far which I contacted Mercedes USA and complained and gave a bad review to advisor. CAN YOU BLAME ME FOR BEING HONEST?

The process was quite painless, with Inessa and I exchanging info & docs online so that Richard, the finance guy, could prepare all the paperwork before my arrival. In the end, the detailing of the car took longer than the actual purchase of my 2014 E-350, which drives like a dream!! My only reservation about the whole process is that I was not told about the (minor) damage to the vehicle before I got there, which I specifically asked about before booking my flight.

Ron Miller is a fantastic sales person. Very patient and knowledgeable took time to explain the process.

Roger took care of me yesterday and someone had snapped off my gas cover. The car is only 4 mths old and Mercedes took care of it at no charge!

The best experience I've had buying or leasing a car! Ron was a wonderful salesman! Low pressure and I got the deal I wanted!!!

Dealership was having a 72 hour sale. I went there because they had several 2014, 2013 C250's on the their lot, which was the car I wanted. The service rep was relatively new, but worked hard to find the type of car I needed and wanted. I was impressed with his good humor and diligent efforts to assist me. There was some pressure (not unexpected or unusual) from his superior for me to purchase additional coverage for the vehicle which I actually didn't want. But apart from that, the experience went smoothly and I drove my new c250 off the lot the same day.

Impressive facility. Warren was very nice and accommodating. Car is beautiful and I'm enjoying it very much

What a great experience I had with Alan Davidofsky A no pressure car salesman who cares about his customer is an amazing find. He worked diligently to locate and help negotiate a great price for us on both our new car and trade. He has been available for us to help learn the technology of the E Class and never fails to return our calls in a timely fashion What a pro!!

This dealership offered us a great deal, and the purchase process of a new car was quick and efficient.

Great experience from start to finish with a terrific sales representative.

We purchased our pre-owned car from Mike L., the internet manager for this AutoNation location. In short, I have never experienced such a pleasant purchasing experience. The entire process was very laid back with zero pressure to purchase the vehicle, something that we appreciated greatly. The managers were friendly as well. The process was very seamless and the dealership as a whole is eager to go above and beyond the norm to ensure you have a five star experience. Thank you again Mike!

Thank you for selling me my Santa Fe sport. I love it.

We just purchased a pre-owned car from Mercedes-Benz of Delray. We could not be happier with the complete process from start to finish. Mike Muller and Joe Taylor were fantastic in listening to our every need and did not pressure us at all in reaching our final decision. This was our second car purchased from this dealer and feel very fortunate to research and purchase from such a professional organization. Five stars *****

After moving to Delray from Boston I needed to find a good dealership to care for my beautiful car. I found it here. Excellent service and great staff...

Everyone was very professional and knowledgeable and the dealership was beautiful

Larry is a great sales person! Knowledgeable about the product and very eager to accommodate! 👍🏻