Kevin is a great service intake specialist. He goes to the next level to accommodate me. Always a pleasure to deal with Kevin MK

Jonah is the best! He is professional and pleasant at all times and goes the extra mile to help.

They have the best employees..... Thank you MERCEDES-BENZ of Delray

Brought car in on warranty for sensor and console repair October 20 and still do not have car back! Worst of all Service technician has never responded to my call. have left numerous voice mails even one to Service manager and never got a call back. Worst service I have ever had! Will never buy again at Delray Mercedes and will advise others if asked.

The team is always so welcoming there, especially Shaun in service.

The entire team at Mercedes-Benz of Delray are outstanding!! Charlie Ortega and Madison Seeberg make the process seamless. The best MB dealer in south Florida hands down!

We brought our MB to this dealer for a recall. Had an appointment. When we park our car in the service lane no one came. We got out and went inside to find the rep who we had the appointment with. He showed up a few min later told us it would be ready in 2/3 hours, which was fine because we have other cars for transportation. But when my husband showed up to pick up the car after receiving the voice message that the car was ready for pick up, they could not find our car, took them 20 min. What a waste of time waiting around during this pandemic. Was not satisfied with the low level of service, when you drive a MB and you take the car for service you expect a A+ service. May be it’s just South Florida issue, because we are from PA, never had issue with MB or BMW dealers!!!!!

knowledge about the cars

It is a beautiful dealership with friendly helpful staff. Jake was awesome with helping me purchase my car and he went above and beyond with helping me with a small situation. Melissa was excellent with service. Mike M. a new salesman is terrific also. I have gotten 5 Mercedes from Mercedes-Benz of Delray and I always go back because they are that professional and trustworthy and easy to complete the sale. You Go M-B of D❤️

Very professional and a pleasure to work with

Stacey was wonderful ! Everything done professionally and timely !

Well run dealership. Great customer service.

Efficient polite employees. Kept me updated along the way as they were dong maintenance on my car. Didn’t do anything without asking me first.

THERE'S A RECALL ON MY CAR THEY ARE REFUSING TO REPLACE THE PART. xxxx THEM!!!!!!!!!!!!!!!!!!!!!!!

Excellent service ! Whenever I have serve done ,everyone is very helpful and friendly. They offer car servies that allows you to carry on with your daily activities. I have meetings that I can't reschedule and this allows me to continue to do my job as I get my car serviced.

I love the whole team of staffs outside the office. They are super helpful and friendly.

Great service experience as always. My service advisor, Melissa Stacy, was gracious and extremely helpful.

The Salesman Ben Shatkun was a pleasure to deal with. He is very knowledgeable and personable. He made every step of the way easy.

Rob Langer was the best... he made the process of purchasing a new vehicle so easy! if you are looking for a pleasant experience, he is your guy!

They took my car on time, loaner was clean and the car was finished when promised. Great visit.

Fine service to solve a problem with my battery. They replaced my battery with no cost to me

I brought my 2006 Mercedes Benz in there on 3 separate occasions to have it checked out for a jolting of the care while driving. They replaced a bunch of stuff charged me 4K and the next week the car wouldn’t start. We brought it back and they had it for an entire month and couldn’t figure out what was wrong. They said the fuse box wasn’t working and charged me another 1k. Now the car still has the jilting issue and alignment is off. The car has 55k miles on it. There’s no reason with all that they replaced that this car should be having problems. I don’t know how these mechanics are with the newer cars but if you have a old model don’t bring it to them they have no idea what they are doing. I ended up paying 5k for a car that doesn’t work. I will be taking this car to “Mercedes Experts” in pompano . Stay clear of this place the mechanics aren’t good at their job.

Shawn was incredible - so helpful and very professional. My car was serviced and returned to me clean with all requested work completed timely. Highly recommend this dealership and the staff are great!!!

Dealing with the service department was truly amazing. I have never had someone reach out to me the way Jonah did. He was in touch with me constantly. I would totally recommend this dealership.

Extremely busy service center especially during the Covid-19 pandemic. Found everyone nice enough however have certainly had better service experiences at Baker Mercedes in Charleston, SC.

Highly recommend car service at Mercedes Benz-Delray. Melissa, my car service provider was excellent.

I'm a long term Mercedes fan, and the service I received this week, was nothing less than I could have hoped Timely , efficient, and extremely satisfied

Service was the worst we've ever had at a Benz dealer and we've owned them for 40 years and dealt with 12 different dealerships across the US.

I must say, I had to ask if Mgt. had changed. The service was above and beyond expectation. Not only was I taken care of for what I went in for, but also advised of additional "free" under warrantee service which was providing making my car run better and look better too as some of the work was cosmetic in nature. Jonathan is amazing!!! Not only extremely professional, but great to look at too.

The support and unconditional positive regard received from the personalized service by Mike Webb and Kavon made this process unique and with the highest quality of care for customers. Both worked hard to support my dreams and my goal come true and this has been the most superior experiences of my life. I have an abundance of gratitude for the support, continuity of service, positive disposition and feeling like a true auto family.

Stacey Grell has been exemplary in her professionalism, knowledge and follow through each time I have been in for service. Service and kindness is what was delivered Jim C

Excellent Customer Service! Recent transfer of vehicle ownership. Dealership was able to access prior Mercedes maintenance for repairs. Thank you for your commitment to customer satisfaction!

Service visit and asst. service manager Jonah, could not have been more efficient and pleasant. I most heartily recommend this dealership for service

After I get my C350 from service my car died. I dropped the car at Dealership to fix a problem and 5 other problems appeared after fixing the first.

The JONAH WHO HELPED US WAS VERY NCE, BUT THE SERVICE ESPECIALLY THE CLEANING IS TERRIBLE! My car was only 5000 miles or so, but I was hoping the cleaning will help me a little more. But the front window shiled, the sides and the doors are not clean at all... I had to do more when I got home.... _ Monica Shang

Good service. Got the car when they said I would with a free car wash! Only comment is they told me there would be a shuttle to take me back and pick me up. I assumed it was a Mercedes Benz shuttle but it was Lyft...which I haven't taken since pandemic.

Thank you Mercedes-Benz of Delray for my new car purchase... I Love it! Fred York helped me get into the right car for me! He was patient, kind, knowledgeable and communication was on point! Overall professional throughout the whole process! Thank you!!

Melisa S was professional and well informed. She should be promoted soon . Dealerships need more people like her to turn around their negative image. She did what she said she would do in a timely manner and kept me informed when necessary. Peter

Easiest car purchase ever. They quickly sourced the model I wanted, gave me a no-haggle price, and soon I was driving off in my new car. Great service and they didn't waste any of my time.

They paved the way too a fresh Steed; What more could anyone need?

My service advisor and the whole experience just like my car... Top Notch, 5 stars, Excellent.

Excellent service. I had a flat tire and they came and told me and fixed it very quickly

Easiest car purchase ever. They quickly sourced the model I wanted, gave me a no-haggle price, and soon I was driving off in my new car. Great service and they didn't waste any of my time.

Excellent customer service by all staff members!!!

Kevin my service advisor was the epitome of professionalism, providing exceptional service along with Delray Mercedes !!!

My Sister Suzette Smith purchased a car from this dealership on Saturday and we received exceptional service from our Sales Person - James Thomas and the Customer Financial Director - Ruban Cordero. James ensured that we were taken care of as soon as we stepped on the lot. The car was parked right in front ready for a test drive and Ruban ensured she got the best deal possible. We will definitely be buying more cars in the future and will be recommending this dealership to family and friends.

Salesman Ron Miller was very helpful in getting my old car to Mercedes. He was pleasant to deal with & saved me a later trip back to the Dealer

Good overall experience, and good team that knows how to treat customers.

Great service, excellent communication and timely repairs.

Excellent service and my adviser in Delray Kevin Suarez is always a pleasure to work with. My appointment is scheduled, loaner is ready and service was done withinn2 hours and I was called. Excellent and professional all the way. KevinnSuarez deserves a pay raise, promotion and all expense paid trip. Sincerely, Randi Fibus-Caster Mercedes owner since 2003

No one gave a crop about me there, but Stacey in services. Customer Service is so bad here. She cared!thank you 5 star for Stacey.

Mercedes-Benz of Delray service associate provide the best experiences I have in Florida, period !

Great Process and People. Great Experience.

Exactly on time. Well done. Thanks

Mercedes of Delray is a customer focused firm concerned with best customer outcomes. Their cars are engineered for a best driving experience and their maintenance department/customer service is top notch and a principal reason I chose MB of Delray.

Excellent service experience. Service Manager, Evon Dawkins, is a pleasure to work with...friendly, efficient and very professional. I especially recommend, Evon Dawkins...a great guy to have representing you in completing those service requirements.

They do a great job. My service manager David Rhys is great to work with.

Everything work like clockwork for my appointment to have my car under warranty service s Also used a rental

kelvin was a pleasure working with him , he returned my phone calls right away and did all the work that needed to be done on my car A

Service was Professional, proficient and prompt. Will use them again.

David Rhy Service Advisor continues his customer care first, can do, and courteous attitude.

Excellent service advisor Jonathan Vargas Best advisor in Palm Beach county

Well organized, spacious place with plenty of models (but limited car colors) and very good maintenance service. To get the color you want of the model you choose you will likely need to wait anywhere from a few days to a couple of weeks.

Fredddy York was prompt, friendly and courteous. He was honest and knowledgeable. I got a great price for the car I sold to Auto Nation and will recommend Fred to all of my family, friends and people I meet. Fred is the Best!

Freddy York was the greatest sales associate I’ve Ever had He made my purchase experience painless And expedient unlike previously. His knowledge of the Vehicles was overwhelming. Couldn’t understand How anyone has so many facts about the automobiles. Personality plus knowledge is his winning combination that he will pass on to you Step up to the plate with Freddy. YOU WONT BE SORRY.

I just bought a Mercedes from Freddy York at Delray Mercedes. I was treated like a VIP customer. See him if you are looking to buy a car .

Great sales experience and no BS! Wife and I left pleased!

I called 7 times to make an appointment for an A service without success. The phone at service rang and rang without ever being picked. This was a total clown show trying get any individual. Business must be so good that you can ignore your customers. Bad News at MB Delray Beach!

Very disappointed with the lack of communication between departments which ultimately end up affecting the customer. Mercedes should be better.

Freddie York made buying my new SUV painless and fun! He went out of his way to accommodate me....plenty of test drive time, providing lease and finance quotes, assisted in securing insurance, very open and friendly, and stayed with me to the "drive off the lot" moment with pictures of us and my new car as follow-up. Kevon in finance explained all the docs and options clearly, working with me on my purchase. Perhaps I was a pleasant customer as well, and we all did hit it off. Between finding the car I wanted unexpectedly, meeting up with Freddie, who shares the same name as my high school crush, and experiencing a seamless car purchase....I can only say I am one happy customer.

Great dealership and top notch customer service. My sales person was Freddy York and I can say that he definitely exceeded my expectations and was a delight to deal with. Very knowledgeable, professional, and helpful. He made my experience stress free and I felt like a priority. I’d highly recommend speaking with Freddy if you are looking to shop at Mercedes.

Walked around for 20 minutes. No one helped me so I left. I will go to Mercedes of Pompano.

My first Mercedes experience and certainly won’t be my last. Freddy York is the man to see! He took us every step of the way and was patient/understanding when we voiced any concerns. Freddy follows up with you consistently to make sure you had a good experience with Mercedes!

There are thousands of Mercedes Dealerships in the USA, but the Dealership in Delray, Florida, has got to rank Number 1! I have been driving luxury cars for over 40 years and have experienced many Service Centers, but the best Service Center by far is Delray Mercedes. I have nothing negative to say, only all positive. I need to specifically mention Robert Baldwin, Director of Customer Service and Evon Dawkins, Assistant Service Manager. These two gentlemen and their pleasant, optimistic attitude along with dedication and commitment are a testament to Mercedes-Benz. Thank you.

Always excellent service. Stacey is the best customer service person I have ever worked with. She is professional, knowledgeable and puts the customer always first. Give this girl a raise! Frank Russo

Kevin is the reason why buying a Mercedes is a must and make you happy you made that choice to choose that brand and that dealership .Keep up the good work

It was a pleasure dealing with Roger and Kevin for my concerns with my Metris Van. The only concern I have is that these metris vans in which I like very much are rated as cargo vans and they have passenger rated tires on these vans that do not last and cannot take the weight load and wear out quickly causeing another expense to your customer to buy new tires pre maturely and wheel alignment issues before its time. Many van owners on line have the same complaints and more. This is something your company should look into so you can have truly happy customers. Thankyou

Mercedes-Benz representative Evon Dawkins went above and beyond to assist me with my services.

Kevin Suarez was my service advisor for some minor repairs I needed for my new GLS580. He was knowledgeable, thorough, courteous and very respectful of my time. I'm relieved to know I have a reliable contact at Delray Mercedes anytime I need to bring my car in for service.

On a particular vehicle issue with my GLC 43, I needed to work in close contact with my Service Advisor, Evon Dawkins. It required time, patience and cooperation to remedy the problem. Evon constantly kept me informed by text and phone calls. He never " lost his cool" throughout the entire process, and provided the kind of professional service and caring you would expect from a top tier company relationship. Many thanks go to Evon !!

I rented a car and drove from Orlando to Delray to purchase a pre owned vehicle. Joseph Taylor and the management team at Mercedes of Delray are crooks and liars. Their pre-owned vehicle 32 point inspection is a fraud. They sell cars that need major repair and won’t take responsibility for any repair. They will avoid your call and try to push you to the Auto Nation 90-day Warranty in which it’s also crooked. 7 days after buying a vehicle - major gas leak from fuel tank - Rear hatch doesn’t work properly - Had to purchase a new battery - Had to do a 40k Servicing that they never did After calling them to try and get the items repaired because Auto Nation said that is not under warranty, all decision making managers have COVID-19 and they don’t know when they will return. It’s been over 120 days and I still haven’t received a phone call. I will never do business with Joseph Taylor or Mercedes of Delray ever again. Please use extreme caution when dealing with these people. I’m going back to CarMax for my next pre owned vehicle. I’ve never had an issue with the cars there. Good luck to you

I rented a car and drive from Orlando to Delray to purchase a pre owned vehicle. Joseph Taylor and the management team at Mercedes of Delray are crooks and liars. Their pre-owned vehicle 32 point inspection is a fraud. They sell cars that need major repair and won’t take responsibility for repair. They will avoid your call and try to push you to the Auto Nation 90-day Warranty in which it’s also crooked. 7 days after buying a vehicle - major gas leak from fuel tank - Rear hatch doesn’t work properly - Had to purchase a new battery - Had to do a 40k Servicing that they never did After calling them to try and get the items repaired because Auto Nation said that is not under warranty, all decision making managers have COVID-19 and they don’t know when they will return. It’s been over 120 days and I still haven’t received a phone call. I will never do business with Joseph Taylor or Mercedes of Delray ever again. Please use extreme caution when dealing with these people. I’m going back to CarMax for my next pre owned vehicle. I’ve never had an issue with the cars there. Good luck to you

I rented a car and drive from Orlando to Delray to purchase a pre owned vehicle. Joseph Taylor and the management team at Mercedes of Delray are [non-permissible content removed]. Their pre-owned vehicle 32 point inspection is a fraud. They sell cars that need major repair and won’t take responsibility for repair. They will avoid your call and try to push you to the Auto Nation 90-day Warranty in which it’s also crooked. 7 days after buying a vehicle - major gas leak from fuel tank - Rear hatch doesn’t work properly - Had to purchase a new battery - Had to do a 40k Servicing that they never did After calling them to try and get the items repaired because Auto Nation said that is not under warranty, all decision making managers have COVID-19 and they don’t know when they will return. It’s been over 120 days and I still haven’t received a phone call. I will never do business with Joseph Taylor or Mercedes of Delray ever again. Please use extreme caution when dealing with these people. I’m going back to CarMax for my next pre owned vehicle. I’ve never had an issue with the cars there. Good luck to you

Excellent service from Ron miller he help select a car and make a good sale

I rented a car and drive from Orlando to Delray to purchase a pre owned vehicle. Joseph Taylor and the management team at Mercedes of Delray are crooks and liars. Their pre-owned vehicle 32 point inspection is a fraud. They sell cars that need major repair and won’t take responsibility for repair. They will avoid your call and try to push you to the Auto Nation 90-day Warranty in which it’s also crooked. 7 days after buying a vehicle - major gas leak from fuel tank - Rear hatch doesn’t work properly - Had to purchase a new battery - Had to do a 40k Servicing that they never did After calling them to try and get the items repaired because Auto Nation said that is not under warranty, all decision making managers have COVID-19 and they don’t know when they will return. It’s been over 120 days and I still haven’t received a phone call. I will never do business with Joseph Taylor or Mercedes of Delray ever again. Please use extreme caution when dealing with these people. I’m going back to CarMax for my next pre owned vehicle. I’ve never had an issue with the cars there. Good luck to you

Excellent Experience Including the Manager VIP Manager H Masri and R Rienzi CFSM

Melissa Stacy was a great service representative found ways to get me a discount on a very expensive replacement part car was ready when promised

Melissa Stacy is an Assistant Service Manager at Mercedes-Benz of Delray. In addition to swiftly addressing two recalls on my A220, Melissa waived a significant labor charge on a front end issue. Communication with Melissa was excellent. She is professional and was easy to work with! Setting up my service appointment and obtaining a loaner car went very smoothly. My car was a lot cleaner after the service! Everyone I had contact with was extremely friendly and polite. I highly recommend Mercedes-Benz of Delray.

Great service rep Melissa Stacey. Great “loaner” experience. Clean car upon return.

GREAT SERVICE IN REPAIRS AND NEW PURCHASES . PURCHASED 3 CARS FROM HERE IN THE LAST 3 YRS

I took my Mercedes in for service and it was amazingly smooth and easy! Couldn’t have been more effortless! Grateful during these challenging times that Mercedes is making it a breeze to get your car serviced!

efficient and courteous

They never pick up the phone and they charge more than other Mercedes Benz dealers for services

Amazing costumer service . And Jonah the guy who handles my account in the service department is super efficient and on top of things . He is the reason I don’t switch to any other dealerships . 👍👍

Kelvin didi a great job, and got my car ready on time.

Jonah the guy who handle my cars account at the Delray dealership is amazing . Always on top on things and get them done fast . He is the reason I won?t switch to any other dealership ???

Excellent, speedy, professional service as always!

I was extremely happy with my service. Everything was quick and efficient. Many thanks to the service team.

This was our first service with this car. This is our third car from this dealership. Our service person, Kelvin is a pleasure to work with. All our experiences with this dealership have been positive.

I'm completely satisfied with the service of my Mercedes Benz of Delray Beach because was fast and perfect.

Oliver was awesome! Searched to get the car I wanted and was very thorough in explaining and demonstrating the features of my new GLE. Excellent customer service.

Went in to have my initial service on my 450 GLE. They were right on time..I had a 7:30 a.m. appointment. My car was serviced and washed...and the Assistant Service Manager called me by noon and my car was ready. In addition ...they gave me a loaner car...and when I dropped it off...I left my glasses in the loaner. I called back to the Manager and he located my glasses immediately and called me back to let me know he found them ! My husband and I have owned serveral Mercedes...just love them and their service.

Kevin Suarez and his team did an outstanding job from start to finish. Impeccable

Except for a little screw up in the money transfer which might have been the fault of the bank everything was fine, thank you Nice Car

Excellent customer service from Evon.

Good overall experience with regards to customer care. Unfortunately, the service department was unable to find two of the issues that I brought the car in for. The automatic trunk closure while open intermittently closes on its own ( on two occasions it struck me on the top of the head which is very concerning ) and an intermittent clicking sound coming from the rear driver side of the vehicle. Other than that, the customer service was a good overall experience.

Good customer service. Unfortunately, they were unable to find the problem of two of the issues I brought the car in for. The automatic trunk closure, closes intermittently on its own when open( hit me on the head on two occasions which is very concerning ) and an intermittent clicking sound coming from the rear driver side of the vehicle. Other than that, they took care of the issues that I brought the car in for.

Had a great experience with Mercedes Benz Delray Beach!

Very friendly service, once again.

Sweet place

Always great service with Auto Nation and Stacey at Mercedes Benz of Delray is so efficient and knowledgeable. Everyone there is kind and professional

ALWAYS a pleasure to purchase a car from Benjamin! Nine great cars and 15 years of friendship! Thank you Benjamin for making purchasing a car so enjoyable!!

Stacey Grell was wonderful in getting my car serviced & getting my rental car. My rental car was waiting when I got there. My manager Mardy Guirlande is always there for me.

Evon Dawkins is the best service manager I have ever had and I have owned 35 Mercedes in my life.

Kamryn Dodds is friendly, personable and professional. She made the process simple and refreshing! She knows her products and listened to us. A winning combo!

I had a great experience there buying my new car. Staff was professional and answered all my question too. Even after the sale, I had a question and they were there for me.

Great service and great service manager. Shawn

Friendly, considerate service advisor. Comfortable place to wait. I always feel I am getting good service.

Mercedes-Benz of Delray is a great dealership, large selection of cars, quick service, convenient location, pleasant people and no pressure.

Purchasing a vehicle at a distance can provide good value but introduces risk. The first step in risk mitigation is the pre-purchase vehicle inspection. I was fortunate to work with MB of Delray service representative Stacy. Absolutely courteous and detail oriented, Stacy arranged a vehicle inspection with their AMG specialist. Even though the vehicle had only 150 miles and spent most of its 3 year life in a temperature controlled collection, the low humidity aged the tires as was only visible on the bottom threads. Thanks to Stacy and her team, they saved me $1,800 of additional expense by catching this unexpected issue. Everyone I dealt with was professional and courteous. If I didn't live 3,000 miles away, MB of Delray and Stacy would be my dealership and service agent of choice!

My past 3 years of experience with Mercedes Benz annual services have been a white glove experience . Our advisor Mr. Evan Dawkins has excellent communication skills kept us always informed on the service we where receiving and a very detailed and accurate report of our concerns. He always demonstrate professionalism and the highest quality service that he can deliver.

Love my dealer! and service department!

First time at your dealership. brought my car in for a recall problem and then had the car serviced .Stacy was my representative.She’s the best I have dealt with a lot of managers and assistant managers over the years no one like her I’ll give you a five star

I had to drive for 4 hours to get to this dealer as they had the car I was interested in. I asked the salesperson to look closely at the car, and point out any flaws, as the local dealers had similar cars for sale in questionable condition. Sent me many pics and two videos claiming the car was in excellent used condition. It was, fair price, decent trade-in value. I have my first Mercedes, and am very happy with the information and service I received.

Car had water leak. Jonathan Vargas my service advisor kept me informed of the progress and the issue was resolved perfectly. Excellent experience as a first time customer. Highly recommend Jonathan and the Tech that did the repair.

EXCEPTIONAL SERVICE. Thanks DAVID RHY

Excellent Service by David! Never have a bad experience no matter how bad is the situation on my car he will be there ready to help. EXEPTIONAL SERVICE David! Thank You again. Brigitte Schober

Service department is actually outstanding. I usually work with Kelvin who is really great. They tell me what needs to be addressed and what doesn't. I've never felt ripped off here. Just the opposite in fact, as their rates are good and quality of work is excellent. Highly recommend.

great service

Service department is actually outstanding. I usually work with Kelvin who is really great. They tell me what needs to be addressed and what doesn't. I've never felt ripped off here. Just the opposite in fact, as their rates are good and quality of work is excellent. Highly recommend.

Excellent service, professional and thorough inspection. Fixed the problem quickly and completely. Alerted me to possible future repairs and maintenance. Felt comfortable while waiting for repair.

My husband and I stopped in to sit in a GLS and ended up driving home in one! MB of Delray made it easy for us to trade in our current vehicle and drive home in a brand new car with the options we wanted. Our saleslady, Mardy, was professional and thorough. Highly recommend!

Excellent Service Advisor STACY who took GREAT Care of us

I had a horrible experience dealing with several people at this dealership. They were not returning my phone calls. I had to write to the president of Auto Nation I order to get a call back. The issue was finally settled. The only people that I will deal with there are Stacy Grell and Cliff Brush. I’ve owned Mercedes for 20 years and never had a negative experience until now.

I could not have been more pleased with the experience. And I will say that Kamryn Dodds did a thorough job. She is professional and very like able. She listened and made the buying process simple.

Fantastic service and organizing!!

Amazing service every time! Kelvin is my service rep and he is always on top of things even on his day off😊. Last minute service scheduled and completed on his day with another rep (Kevin) which he prearranged. Everything went exactly as planned down to the amount of time I waited. I wouldn’t trust my G class anywhere else! Keep up the excellent work!!!

very pleased with this dealership and will recommend them

My service advisor is Jonah and he was extremely nice. I've been loyal to the brand for 19 years and would always take my car for service to Brumos in Jacksonville where I had bought it. But since I moved I had no choice but to take it to Mercedes spends off Fort Lauderdale because it was right by my condo. I had horrible experiences there, so I decided to try this dealership. In general, when AutoNation takes over, the quality of service goes down dramatically. However, Jonah made me reconsider. I will continue to go through this location as long as Jonah is there.

My service was very satisfying. They are honest people and very efficent. my service tech Jon Vargas is very trustworthy and does an amazing job.

Very good service advisors

customer service, polite & attentive

Unfortunately the service was not completed correctly. What upsets me is that on the receipt the technician states that after the repair it was tested. It took me 20 min to confirm it was not fixed. It takes me close to two hours round trip to get my vehicle in for service. Am I asking for to much that I expect the repairs to be completed correctly the first time?

Stacey Grell is the best service writer (Assistant Service Manager). She is always available to answer your questions and is a pleasure to work with.

A special thank you to Bryan Oulton in Sales and Kavon Moradi in Financial Services. They were able to put me in my dream car at terms that were very affordable. Bryan spent the entire day with us, helping us pick out our vehicle, with multiple test drives. He was determined to not only meet, but exceed my expectation of what a customer service oriented business should offer its customers. Well done. And thank you. I am highly recommending you to all of my friends who are seeking a new vehicle.

The sale personal was very knowledgeable about what I was look for,and very professional.

COULD NOT HAVE HAD A BETTER EXPERIENCE. JONATHAN VARGAS WAS MOST HELPFUL AND HAD THE CAR BACK WHEN PROMISED. WORK THAT WAS PERFORMED WAS EXCELLENT.

Excellant service

Shawn takes very good care of us! He listens and acknowledges all repairs and test drives the car before he calls and says your car is ready!!! Doesnt get better then that!!

Super on point, great service, Melissa is super helpful and amazing! They are quick and professional. Always a great experience!

Amazing staff and customer service!! My sales person Oliver was very patient and extremely knowledgeable he is NOT pushy which was a PLUS. Oliver provided wonderful customer service he made my experience exceptional! He went the extra mile to ensure I found the perfect Mercedes Benz. The fianace manager Kavon worked so hard to get me into the car I wanted with the payments I wanted his customer service was absolutely amazing! Thank you so much Oliver and Kavon! The entire team is awesome!

Car service was completed on time.

Jonah Ratu and the service department are the best! They always exceed my expectations. Thank you for your attention.

Excellent customer service throughout dealership. All services were completed in a swift manner with excellent communication throughout process (which is hard to ask for at most car dealerships). Thank you Kevin Suarez for all your assistance and making the process so easy even while servicing both of our vehicles. Already recommending this dealer to friends and family! Thanks again!

Best customer service available . Service is always prompt and efficient. It’s a 35 mins drive to this dealership and I chose them over the other dealerships closer to me because of the excellent service I always receive. They actually care about their customers.

Excellent customer service throughout dealership. All services were completed in a swift manner with excellent communication throughout process (which is hard to ask for at most car dealerships). Thank you Kevin Suarez for all your assistance and making the process so easy even while servicing both of our vehicles. Already recommending this dealer to friends and family! Thanks again!

Best customer service available . Service is always prompt and efficient. It’s a 35 mins drive to this dealership and I chose them over the other dealerships closer to me because of the excellent service I always receive. They actually care about their customers.

I would recommend this dealership to everyone! Beautiful showroom. Knowledgeable and professional staff. They made the entire experience a very pleasant one. If I could give more stars I would. Thank you Mercedes of Delray......

I work on the sprinklers here. I see everyone working hard and all the customers always have smiles on there faces.

The worst I ever had in my life.

Service in a timely manner by an experienced Service agent.

We dealt with Kamryn and she was phenomenal from start to finish. She made sure to bring any cars we were interested in to the front for us to check out or drive. Great experience and left with no questions unanswered. Everyone all the way to finance was great to deal with. Would definitely recommend and will be back.

The process started with Justin in finance and continued with professional caring sales professionals. I’d highly recommend Mercedes if Delray!

After 3 other dealerships ,Mike and Daran exceeded the others without back and forth nonsense !! They were terrific to work with !

I started talking with Justin Nunes in finance as a friend. He helped me get with the right people that were caring, honest and professional.

I?ve been a client @ Delray dealership for many years .. David Rhys is my Service Counselor .. Best In the business. Honest, courteous, knowledgeable ... why go anywhere else?

we leased this GLC.

After dealing with some very shady dealerships, I was extremely pleased and refreshed with the experience I was given at AutoNation. Not only was the car I wanted in immaculate condition, but I was cared for, and thoroughly spoken to throughout the entire process. Justin, the financial advisor, worked tirelessly to be able to get me the deal I needed. I’m so thankful to him. Extreme professionalism from all. I’m very impressed to say the least!

Always a first class experience

Excellent service. Prompt service. Very pleased with service

I had my GLS 450 in for service yesterday and Jonah Ratu is the most amazing service 👨‍🔧 technician! Always very professional and informative. He goes above and beyond to make sure my questions are answered. Would 100% recommend Mercedes -Benz of Delray to anyone who needs their auto repaired at a reasonable rate.

Does not get any easier.

I came in for service A0 I requested that they check my battery because I had a feeling I will need to replace it soon. They told me they checked it. Not true ! On 7/11/2020 at 7:00am I go to my car to go to Publix car would not turn over. I called Geico for road side assistance then cancel request and call Mercedes roadside assistance the nice gentle came jump start my car and told me I need a new battery $355.00. He changed it was very nice and professional.

My service adviser is the best. He took my car unscheduled by the way and had the car finished in 1hr. I had a message come on auxiliary battery malfunction I came in and I was out the door in no time. Thank you Shawn Parton

The service is the same as any dealership, From VW to Ford what are we to expect that sets MB apart from the rest? Not the coffee.. LOL Jonah was great and car was clean when i picked it up. Well i went back to the dealership and the guys went above and beyond and confirmed the reason i went to MB.. Thumbs up

this was my first appointment with Jonathan Vargas for service o my E 400 MB. I was early and so was Jonathan, he was well prepared all required paper work was ready as was my loaner car. AT just before noon Jonathan to inform me vy car was ready for pick up. This was the first time my car was ready the same day Jonathan was friendly and professional and was well prepared. to say the least I was elated with this last service.

Michael was an excellent salesman and made our purchase very pleasant He was a 10 in every respect. I would definitely do business at your dealership in the future.

Very professional and receptive to client's specific needs. Second to none, in my opinion.

Fast and friendly service. Was very pleased with the way it was handled by Jonathan Vargas. He was prompt, courteous and professional.

Just had my car serviced with Shawn Parton. Never disappoints and always over delivers. Can not recommend anyone better. Love Mercedes of Delray!

Shawn the service representative was amazing. Friendly and responsive and took care of all my issues quickly and efficiently. He’s a great guy!🚘

From the moment I walked in the door there was no high pressure sales and I got a fair price for my trad in From the receptionist to the salesman to the manager .And also finance guy...

Very professional, very accommodating, very capable.

Awesome and quick service!

My service representative is Stacey. She is very knowledgeable about the technical requirements of the Mercedes line and in particular my AMG. I was given a loaner vehicle which helped me manage my schedule effectively. I highly recommend the services of Delray Mercedes.

David one of your service managers is terrific we love dealing with him pleasant courteous and available

David Rhy is the best

Always happy with the service.

This would be the 7th time that I took my 2019 Sprinter van to the Mercedes Bends Dealer for the same problem Checking light ON, and every time I left the van it was at least a week . Yesterday when I picking it up and today in the morning the light came ON again. Please someone passed to this similar problem to me and could you help me I would appreciate it

Joe Taylor was great to deal with. He made things quick and easy, and he even went out of his way to give me a ride to return my rental car. Thanks Joe!

Side panel light on my SL550 out. Replacement of this small light requires taking wheel off. I went to dealership without appointment, but my problem was solved in less than one hour.

Kelvin always seems to find a way to exceed my expectations on his level of customer service.

Excellent maintenance service on my Mercedes. Jonah, my technician was very personable. Jonah's effective communication and considerate reasoning of all work done, attention to detail, quality, and speed of service are by far the best I have had at any dealership.

Melissa Stacy handles my service. She is really amazing. She went out of her way to get me a loaner. She works so hard and I respect that. Also got help from finance with an issue and he handled it for me. I love Linton Mercedes. I was at Pompano Mercedes and will never go back.

I have a 2018 Mercedes E300 with 14,000 miles. I was informed that it needs 4 new tires at a cost of $1500! They explained that these are no flat tires and the roads and heat in Florida contributed to the wear! I am infuriated! The car is a rental with 15 months left. They claim that the tires are not part of Mercedes! I have three other Mercedes still being used by my family and never heard of this or had a tire problem. Still waiting to hear what they are going to do for me!

Very well done and convenient They picked up my car and delivered it home promptly.

Ben Shatkun is a super great salesman! Very helpful, knowledgeable, honest and trustworthy. Highly recommend! The dealership is nice, too - but the cars are the nicest!

Ron was a great help in finding me a car. He made the sale very smooth and the delivery very quick. Great service!

I worked with Ron Miller and he was terrific! I really made him work for the car I ended up leasing. He checked several options for me and was always available to answer my questions. I really appreciate Ron's professionalism and I would highly recommend Ron to purchase or lease a car.

Routine matinence was 4hours. Had a appointment. Sent husband, have broken foot. There were 2 recalls We didnt know about. Why???? This was last years.

When I dropped off my van the gentleman who attended to me was friendly and helpful. The gentleman who helped me when I went to pick up my van acted like he could care less. I dropped off my van to have the sliding door fixed on Friday. I never heard from anyone till Monday. And since my Service A was due I asked what the price is on an oil change. The answer.. "I don't know. It could vary." Why didn't he find out? Since that was the answer, I had the oil changed at a different location. When someone finally contacted me on Monday, he told me what the problem was, which was 3 missing pins in the door. I asked if it had been fixed or will they need to order them. He said they would need to order them. Then he said, "wait, I'll check." He came back and told me that my van was done and that I could pick it up. Huh? I'm not sure if the door was even fixed at this point. Since some times it opens and other times it doesn't, I guess I'll find out sooner or later. Hopefully, not when I'm on another trip! Come on Mercedes, I thought you were better than that!

Poor customer service for moors lol man I tell ya

Absolutely love this place, the staff members are amazing and helpful. They helped me with the purchase of my dream car and I LOVE it...such a positive environment filled with great and friendly people! If I could give a ten star rating I definitely would!

I had a great experience at Mercedes-Benz of Delray, Mr Ben S. was awesomeeeee!! When I initially called and got the front desk I told her I want to speak with someone in regards of purchasing a vehicle. I then told her can she send me to a good salesman and she sent me to Mr Ben S. I told him what I wanted and all the detail. I arrived the next day everything went so smooth, 2hours later I was leaving with my Mercedes. Any questions or concerns Mr Ben was there. Mr Russell R. Was great as well with all the paper work. Every staff I came in touch with was great.

I dealt with Jonah Ratu. He was accurate and professional and took care of all my needs and a prompt matter.

Mercedes of Delray! Great experience buying the car and now GREAT Service! Thank you Jonathan Vargas in service who was very informative and very helpful for my 20k service. I would recommend them anytime. thanks Dan Perlman

When they discovered the work was more extensive than expected they found a loaner car for me. As the work continued they communicated well and kept me in the loop.

it was a good expearance i am satisfied .I hope in the future everthing will be the same.Jonah was helpful . If I need any work done on my car I will look for Jonah for help.

Great experience Stacey is the best!!!

the staff were very nice and professional

Service technician was great. Excellent customer service!

Even tough I've owned MB's for year this was my first service performed at MB of Delray. I was extremely pleased with my overall experience there and completely satisfied with the assistant service manager who handle my service. Definitely would use them again.

Evon Dawkins is exceptional. Responsive, courteous and professional

Pure excellence!

Thanks for the service. Stacey is the best.

Excellent customer service and relations. Everything was spelled out in advance, completed on time and properly done.

Excellent service high class dealership. They do everything top notch from the buying experience to servicing

Had a great experience with my service, during this coronavirus epidemic. Contact with service personnel was minimized, service department was not crowded. Work was accomplished in the timeframe they set, service personnel, particularly the assistant service manager Evon Dawkins really made the process smooth. With no unexpected additional charges. Overall extremely happy with results.

Perfect deal and attention of the seller Robert Langer , he do all his best to close the deal . The dealer cars presentation is great and I could test it perfect without waisting time .

Great customer services and very accommodating. Thank you Russel for your assistance!

Melissa Stacy is awesome. She oversees my service appointment from start to finish. Another great service within the timeframe given to me!

Michael Webb was incredible to work with!! I live in NJ and found my beautiful unique car online at Mercedes of Delray Florida. After I inquired online, Michael Webb contacted me immediately answering all my questions. Michael helped make the buying process so easy for me. I will definitely consider buying another car through him at MB of Delray. I highly recommend him for anyone looking to buy a Mercedes. I had a great big smile when my car arrived in NJ on the car carrier from Florida. Michael made sure it was perfect before it was shipped. He is the best!!

Handled my schedule service well. Provided a loaner car.

Service advisor, Jonathan, took care of everything Quickly

First let me say - Mercedes Benz of Delray "5 STAR - GREAT EXPERIENCE" No pressure Listened to me No games Professional and polite salesperson (Michael Luciano) and Finance (Russell) Salesperson went above and beyond and found the vehicle I wanted to see Bottom line - I love my new car !!!!!

Evan does a fantastic job.

Shawn is always helpful and very informative whether in person or via Email when it comes to my Vehicle needs. When ever there’s a problem or any information I need help with he’s always quick with his response and that’s something I look forward to when dealing with a representative at Mercedes Benz. Thanks a lot Shawn!!!! 😊 You’re amazing!

I was greeted promptly by Jonathon, my service representative. He brought me to the loner area where I was promptly served, and everyone was courteous and helpful. My car was serviced on time and I was very satisfied with everything.

Great customer service! Serious the best

My experience with the sales team was great. I love the car. However, I was not pleased with the high fees and the troubles with tagging my car out of state that came after. Paying high fees one would expect better service than that. Most dealerships let you tag your car yourself and do not charge those fees. Take that into consideration when buying a car.

I have been buying cars for a long time but the service I received from Mercedes Benz of Delray was exceptional. Bryan and Lary are the best.

Mr. Shaw Parton is a great employee because he considers the customers need in that he constantly keeps the customer informed about the progress of what is being done to the customer's car. He should be rewarded with a promotion.

Melissa the advisor and Andre the tech were excellent.

Appointment was timely and service was great. Mr. J. Vargas was very attentive and courteous. Thanks

The dealership and the personnel (ESPECIALLY Joe Taylor) involved in my 2020 GLE purchase went above and beyond my expectations during this trying time. I always felt that they had my best interest and safety in mind. Everything was done online and all documents were signed at my home when they delivered the vehicle to me. This is THE place for your next purchase....

Service technicians were both forthcoming and honest in identifying the problems, and recommended solutions. The service repair was timely, and the service Tech acumen was professional.

The experience was great but I do feel their prices are too high!

Service is excellent, Evan is on time and gets everything done. However sales division stinks

There always seems to be an issue with the service department every time I go in. The last time I returned to the service department after I was told my car was ready for pick up I waited for 2 hours being told they had to move cars around and wash my car. After getting completely fed up I did a GPS location on my car and found out it was not even at the dealership but 20 min away and another person's address. They apparently delivered my car to another client!!!

If you ever have to have a car serviced, at least its nice when the dealer makes it as effortless as possible, which Mercedes Benz of Delray Beach did! Thank You.

Great service advisor Evon

Very helpful and accommodating. Taylor did a great job. Would definitely recommend this location when purchasing!

I am a proud first time owner of a Mercedes Benz Sprinter 2500 and everyone told me to not to get the Sprinter because nobody in South Florida knew how to work on them should anything go wrong but Kevin Suarez proved them wrong! Kevin is an asset to your organization and coming from a hospitality background, I know too well how valuable associates like Kevin are. Kevin was helpful from the very first phone call, he took ownership and constantly kept me updated on the progress with my Sprinter. Kevin is knowledgeable and delivered outstanding service. I live 45 minutes away in Jupiter and will never visit another dealership! Thank you

courteous and professional ..

We’ve had Mercedes from Delray for many years and the service has always been excellent. My service advisor, Jonathan Vargas was fantastic as always.

I recommend this place. Staff is very professional and the building is very clean.

Excellent service. We?ve had Mercedes for many years from Delray and all is always excellent. I have worked with Jonathan Vargas, my service advisor before and is always excellent.

excellent sales and service organization listen to customer and translate clicks and worries into solutions

Amazing service done here and it’s an Autonation dealership. Highly recommend getting service for your car here. Thanks Shaun!

I bought a 2018 Range Rover on May 23rd and I still have not received my loan paperwork or title information. I can not license the car without it. I did not even get a temporary tag so therefore can not even drive it. On top of that the back seats are broke with an electrical issue. Stay alway from this place because they must be in financial trouble and horrible customer service!!

Could not have asked for better service Service manager was truly great going the extra step and getting the job finished well ahead of the original estimate.

Bryan Oulton was amazing! So friendly and great to deal with.

My service advisor Jonathan met all my needs and accommodated my financial situation. He was great. My car is running fantastic since my service. I will not hesitate to bring my car back. All around a real pleasure.

Service manager (Stacey Grell) was excellent as she has always been on prior visite. Explains everything clearly before and after the service.

Mejor

great service and great follow up. Great car. Very pleased.

Mercedes Benz Delray service is the best! I have a Mercedes and continue to purchase Mercedes because of the amazing service department. Shawn is unbelievable and takes care of everything! He makes the whole process easy! Thank you Shawn!

Made car buying easy

Great Service!!

Very accommodating by picking up and dropping off car

The service was good, but I had a really difficult time making the appointment. The phone for the Service Dept. was not answered for days ...could have been due to COVID-19. They possibly were not open.

Excellent response time and excellent service Great house pick up and redelivery Vehicle returned washed and very clean inside

My husband and I had the best experience at Mercedes-Benz of Delray. Specifically, Shawn Parton was efficient, knowledgeable and friendly. He made our experience so easy during a difficult time. Thank you!!

The customer service has been less than satisfactory. I have had to request things such as documents and photos multiple times before receiving them. I purchased a CPO vehicle and after driving it for 2 days started hearing rattling. After contacting the sales manager I was informed he is unsure if they will address the concern even though there is a warranty and the vehicle was purchased less than a week ago.

I initially got there and checked in with the greeters. I was told to wait in the lobby for my advisor. Apparently the greeter never told the advisor I was waiting. When I went to look for my advisor she was busy doing some online shopping. I left the car for my "B" service. They called me at the end of the day to tell me I needed four new tires. This dealership always tries to up sell you. I will get my tires elsewhere thank you. That is if they are really needed at this time. I told them no tires and when could i pick the car up. I was told it was being washed. I told them I would pick the car up first thing Saturday morning. Got there Saturday morning, car was not ready for pick up and they had to find the car....I looked at the car upon receiving and if that is what Mercedes considers washing your car, they should not even offer that service. I will try and go elsewhere for my service. If the services continues to me what it is my next car will not be a Mercedes.

We worked with Shawn at the Delray location. He was a pleasure to work with. He was efficient and made the whole process seamless.

have been dealing with Mercedes of Delray for many years . David in service is fantastic always takes care and makes sure i am totally happy. Will continue to purchase my cars there

Excellent support provided by my Customer Service Representative assuring I was being informed on the progress of the repair through to completion.

OUTSTANDING

I came unscheduled as an emergency with a tire with very low air pressure at 5:00 PM. I was accommodated immediately, and they attempted to patch the tire. When that failed, they mounted a new tire and stayed late, working with me until 7:00 PM. Fabulous service.

The group could have been a little more polite especially when I was directed to my car in the rain and carrying a box. I am an elderly woman and the rep could have at least carried my box and held an umbrella. The scheduling was very good. I upgraded my warranty to three years. I was told I was getting my car sanitized. Normally Mercedes Linton Ave in Delray always without asking cleaned my car. This time I was told it was sanitized clean with Clorox. First of all I can smell Clorox with my highly sensitive nose(can always smell whatever my housekeeper products she is using) and there was not a smell of anything. The only visible sign was the dashboard looked wiped but everything else was a mess especially the back seats and the trunk. Needless to say I was very disappointed. They had my car from Saturday through Memorial Day and was ready for pickup Tuesday late morning. I am not a mechanic so I don’t even know if they did all the Service needs which cost over $1200 dollars. I just hope this is not a trend this Autonation is starting and/or how long Mercedes has been with Autonation but when I had a Volvo when Autonation took over on Federal Highway this kind of disappointing service happened all the time. Sincerely Katherine Fay Hammonds

It always a pleasure working with my service Manager Kevin! True professional and always there for any questions or concerns I might have. Vote for Kevin General Manager!

They treat their customers great respect and the service is excellent

Professional, straightforward, overall good experience.

The most efficient experience I have ever had . Service advisor Shawn Parton is extremely customer service oriented and Mike Gonzalez behind the scenes is knowledgeable and fast! Big thumbs up!

Kevin in service was and is great- he is bored with me for over 6 years

Evon Dawkins does a great job. Very efficient. Extra nice do deal with and terrific personality.

Excellent service!!! Delray Mercedes is now my go -to dealership!!!!

I brought my car in for service. My service man Evan, took excellent care of me as usual. I can always count on his help and expertise.

Fantastic place to do business with. Hamsa was my sales rep assisted by Don. They made sure I was very well taken care of and made my experience special and for that I?m thankful.

I really like visiting Mercedes Benz in Delray Beach. Everyone is very nice and helpful. Shawn did a great job in my car and advice of what I need as well.

Excellent customer treatment from everyone. Professional, respectable and friendly approach. Alternative and solutions finders!

I had routine maintenance. The dealership picked up and returned my car which was very convenient during this difficult time.

Waiting for my salesman for over a half hour when we had a scheduled appointment and then he put me with somebody else who is not knowledgeable of my needs for the car. Waited for over an hour for them to clean the car to go, and when I started driving the car home the window switches and the trunk switches were broken. There also was a chip in the windshield. I contacted the salesman , via text, and he text me back to send him the pictures, instead of getting on the phone with me. This car was a CPO 2019 vehicle. It should never have left The dealer like that. Someone was not doing their job. The dealer is one hour away from my house, and I had to bring the car back . The service manager who took care of me Roger, was just wonderful. He gave me a loaner car, that I used for one day just to drive home. He he took care of the problems with the car, and detailed it the way it should have been. When I went to pick up the loaner car I was sitting in the dealership, and was not familiar with how to work the screen with The radio, phone, and other functions. I could not get out of the screen. Two salesmen were walking back in the building, and I asked one gentleman to help me, and he says I'm in a rush I have to go someplace and jumped in his car and left . Very rude. The next salesman that past me had a sandwich in his hand and said he couldn't help me because he was going to go eat. I said could you just help me escape from the screen. He put his head in the car and said just press that button, and everything worked. The loaner car they gave me was a 2019 C class with 4000 miles on it. When I went to drive it to work the next day the car would not accelerate and it was stuck in drive nine , and the check engine light came on. I don't know who's checking out these cars, but they're not doing a very good job. I had to call the Mercedes-Benz corporate headquarters to get any kind of action done. That's bad service when you're buying a Mercedes. The best or nothing. The dealer should remember that motto. But AutoNation owns a dealer, so now I understand why all this happened.

Service and personnel are terrific

Kelvin and Roger maintained good communication throughout the body repair and regular service process.

Came in about 6pm on Friday with a screw in my tire. Kelvin fixed it up in a Jiffy and got me on my way. I really appreciate you being there for me late in the day and in the middle of a pandemic, no less!

I like to share my negative experiences with Mercedes of Delray. I use Mercedes for years, had services before but this time I left my annual service extremely disappointed. Admitting was good but when I got my car back I was shocked. Car was not cleaned well, car was not vacuumed inside, not cleaned inside but the worst part was that cigarettes and lighter disappeared. It's not about cigarettes its about STILLING staff from inside the car. I looked all over but it was just not there. I felt so disappointed. Went inside and asked my service advisor to call the mechanic to find out maybe they just forgot to put it back. I gave them a chance to make it look better even though I had a pack of cigarettes inside the arm rest compartment, why would they even open it. The mechanic said they have too many cars, he doesn't remember. That sounded so bad, my car left a mechanic shop literally a min ago and he did not remember?????. I would never imagine something like that could happen at Mercedes Dealership of Delray. Very disappointing. I'm not even sure now if my annual service was even done properly. Can not imagine they stole a pack of cigarettes and a lighter!!!!!!!! Such a shame!!!!!!!!! I don't trust that place anymore if they have such employees how can I be sure my car gets what's needs to be done!!!!!!!!!!!

Brought car in on a Saturday assuming it would be ready on Monday. I was told the replacement of the airbag takes a while but if there was a chance they could finish it in the same day they?d call. Car was done same day which saved us time on Monday. Service advisor was helpful and courteous. My only call out - during this difficult time of Covid-19 the dealership is offering a sanitizing service for $29. Really? This is a service that was always offered free of charge prior to this at MB service depts. Now you charge customers for it knowing that there need to be extra precautions taken? Not right. If anything, do the right thing by advertising that your dealership sanitizes every car after being serviced. I declined the offer as I can do the cleaning myself. But it?s not smart business at this time. Still - the overall experience was great , fast, easy! Great staff and happy they were all wearing appropriate PPE to keep the customers safe.

They make pick up service appointments and do not keep them! A good service advisor David saved me from a total disaster as he cared and did his best on my two MBs.

Had to turn in a leased Mercedes during the Covid 19 pandemic and the experience was so simple and safe. Kudos to M. Manocchio who made the transaction simple and pleasant. Thanks

Great, especially by me service representatives, David Rhys

It is always a pleasure going to MB Delray. Our service advisor, David, is fantastic. He makes getting your car in for service a breeze. Everyone is always so helpful and pleasant.

Excellent service during challenging times. Even during a time when we are not driving as much, the dealership was available to check our vehicle and install the necessary parts. The environment seemed clean and all associates wore protective masks. There was no individual contact and I felt safe leaving my car there, using a loaner vehicle and picking my vehicle up after the service was complete. Ask for Shawn in Service as he is polite, clear in his explanations and gets the job done.

Great people to work with and quality service.

Everything went so smooth. I highly recommend Benjamin. He followed up with everything including taking back my lease and delivering my new lease. He wore his mask and everything was sanitized so I had no worries during this difficult time.

Service rep, Evon Dawkins is great. Service department is very professional, courteous and straight forward.

MB of Delray always delivers superior customer service; it's always a pleasure, due to their attentive staff and exceptional workmanship.

These guys seem to have a pattern here. I found the car I was looking for and engaged Robert Langer on Thursday (4-16-2020) regarding the car. A 2017 GLC AMG for $47,000. It was available and could be shipped to me in Boston. On Thursday night, I e-mailed and said we will take the car, let's begin the process, he said "Great I’ll call you in the morning and get it all set up after we review the vehicle." He sent over the "rough" numbers which included $799 Documentation fee. I questioned why it was so high and he told me "That’s standard for all Florida dealers. We are fixed on all pricing and fees." LIE! A quick internet search showed that in FL that fee is NOT fixed and it is very high compared to other dealers. Lie #1. Regardless, I said fine, lets go we will take it and have $10-15K down and I have pre-approval from my Credit Union in CA for financing. He was NOT taking that and became VERY forceful that I MUST finance it through them. We went back and forth on that all day Friday and in the end I acquiesced and said fine, I will pay CASH. 4 hours goes by and his reply was sorry, we won't take an out of state check and it doesn't matter because the car has now been sold to a buyer in Las Vegas. REALLY! We were finalizing the deal and they sold it out from under me. I tried to call the General Manager but did not get a return call. I would read this and other VERY similar reviews and take from it what you will...I would NOT recommend this dealership to anyone and if you get the same treatment, don't say you weren't warned if you have read this.

Have Oliver in sales assist you in picking out your vehicle. He was fantastic and an asset to the company. BUT BY ALL MEANS LEAVE AND COME BACK WITH A CHECK FROM YOUR BANK OR CREDIT UNION TO PAY FOR THE VEHICLE. The finance manager Kavon Moradi is a clown slime ball. The worst finance experience I have ever had. He should be at a gravel buy here pay here lot with an office in a mobile trailer. He’s the one in the showroom walking around in a clown suit. You can’t miss him.

Have Oliver in sales assist you in picking out your vehicle. He was fantastic and an asset to the company. BUT BY ALL MEANS LEAVE AND COME BACK WITH A CHECK FROM YOUR BANK OR CREDIT UNION TO PAY FOR THE VEHICLE. The finance manager at Mercedes Benz of Delray who?s name is Kavon Moradi is a clown slime ball. The worst finance experience I have ever had. He should be at a gravel buy here pay here lot with an office in a mobile trailer, not at a Mercedes Benz dealership. He?s the one in the showroom walking around in a clown suit. You can?t miss him.

Was due for service for my car, I was concerned with the Covid-19 and the safety of taking it in. They were amazing, the service area ,showroom and customer waiting area were spotless. Everyone there was sure to keep you safe by keeping the 6 ft social distancing. It went as “smooth as butter” Highly recommend them for their professional courtesy during such a trying time!

Car would not start because battery was flat. Called MB they were there within 15 minutes, changed the battery and reset computer. Prompt and efficient service - well done.

Jonathan Vargas was friendly and very helpful and patience as well in answering my questions and explain everything to me very clearly when I came in to have my car serviced on 04-01-2020,he took care of my car with the upmost care.i was very please with the service that was done on my car as well.Thanks to Jonathan and the service staff at Mercedes Ben of Delray.

The whole process of getting my car serviced was excellent. My service advisor Jonah was great, and if you have to get service done definitely take your car here.

I enjoyed working with Mike Moss. He was very accommodating and helpful

Salesman was very helpful. He was considerate, not pushy, and honest.

Chris was very helpful thru out the process. Exceeded expectations.

Always taking care of my cars, fast, efficiently and with the upmost white glove service! Will always take my cars here! Sean was very helpful and knowledgeable as well!

Always taking care of my cars, fast, efficiently and with the upmost white glove service! Will always take my cars here! Sean was very helpful and knowledgeable as well!

My experience was great all around!!

MB of Delray service advisor was a pleasure to work with. This dealership is diligently managed. Highly recommend them.

Well organized and efficient. Service performed as promised. Car cleaned

good service department, but truly too busy and sometimes overwhelmed with work. Waits to be seen, with an appointment, can be more than 30 minutes, and when picking up a car, could be more than 30 minutes again. in this day and age of customer service, that is unacceptable. My usual Mercedes dealer back home is super busy and I have never waited more than 5 minutes to be see or to pick up car. Delray Mercedes needs to address this issue. probably won't because they pretty much have a captive audience !

Buying experience was a pleasure. Everyone very helpful.

I came in for service. They were quick and professional

I dealt with Shawn Today, he was very professional and spot on! I did get a loaner also everything about this experience was nothing less than perfect!

I purchased a pre-owned vehicle and Robert Langer was my salesman. I know I wasn’t his biggest sale of the day but he treated me with great service. I am very happy with my new vehicle and will recommend this dealership to friends.

Exceptional service and courtesy. Comfortable waiting room with wi-fi. Shopping center across the street offers options if you don't want to sit waiting for your car. Got my car back ahead of schedule. Will use again.

Exceptional service and courtesy. Comfortable waiting room with wi-fi. Shopping center across the street offers options if you don't want to sit waiting for your car. Got my car back ahead of schedule. Will use again.

Jonah is very thorough and knowledgeable. He does his very best to satisfy and the car comes back sparkling!

I brought in my car for “Service B”, the 60,000 mile scheduled MB service. I authorized all included and defined optional services and was told that would cost approximately $2,000. I approved the service. The charge seemed high. Therefore, just to be cautious, I called my home dealership in Western Pennsylvania to ask what they charged for the service. With the options, their charges were around $1,200. This was a difference of $800, 60% more than at my regular dealer! I called MB Delray and asked for an explanation. First they said it could be labor rate differences, but I found that hard to believe. We then agreed that I would contact my dealer and get a list of what was included in their service to see if they might be doing less than Delray. I got it and sent it on to my advisor, who confirmed that the services were identical. Based on that, MB Delray agreed to lower their charges to the mid-$1,200’s. The Delray staff was always polite and suggested a rational approach to addressing the differences in charges. However, I would be reluctant to use them again without some way of determining whether their prices were appropriate.

Called for road side assist to replace battery for my car at approx 9 AM. Was told it would be after 2 PM because service vehicle did not have a battery for my model, a 2015 SL 400. Service was finally performed approx 3 PM.

brought in for service and were very helpful, provided a clean loaner and followed up with keeping me informed about the service and if there were any problems.

Superb customer service from the entire sales staff each time I entered the showroom. Kamryn Dodds was a great salesperson who made my buying experience easy and enjoyable.😊

Everything at a risk but when I take my car to Mercedes Benz of Delray for service I forget about this conventional wisdom. I know that my assistant manager Jonah Ratu will 100 percent take care of my car. He is knowledgeable,skillful,and charming person. Management excellence is exactly right definition ,in my opinion here in Mercedes Benz of Delray . I have enjoyed great service for several years,and strongly recommend this unique place of business to everybody. Thanks.

Service was outstanding! Sales advisor was top notch, knowledgeable, no pressure! Will definitely recommend friends and family!

Fast and easy. Loaner car provided which was a huge help.

Jonathan Vargas is always helpful and courteous to my wife and me!

I was looking for a used vehicle with fairly specific guidelines. The agent was responsive in searching and identifying vehicles from the large inventory held at the dealership I quickly found a car that was exactly what I wanted and bought it. The process was smooth and efficient . The agent provided me with the same attentive service as a buyer of a $150,000 vehicle. The agent who did all the laborious paperwork was especially clear and efficient in explaining and completing the documents. All in all it was a successful and pleasant process and I love my new to me car

good service, knowledge service personnel John Vargas is an asset to MB

Very friend staff and very knowledgeable and helpful.

Brought car in for service and repairs and service rep. was excellent and got everything done. Went above and beyond!

Very friendly, effective and fast service ! Very impressed with help provided.

Excellent Service and location and the service advisor made it a great experience.

Stacy Grell handled my car perfectly Very happy with the service

Having a personal service representative like Jonah makes bringing your car in for service a very efficient and pleasant experience.

Excellent experience... Ron Miller is knowledgeable, patient, and always answers his calls and my questions. Extremely good experience dealing with this dealership for the first time.

My lease transaction was very smooth with the salesman and the sales manager. Didn't have to negotiate to much and never felt pressured.

Problems with car, called MB for help om Monday afternoon. Flatbed shows up 3 hours later. Finally sent car to MB of Delray, that night service advisor tells me car was not looked at but will know more Tuesday morning. Next day called service adviser. Was informed car was there and would be looked at. No communication the rest of the day. Next day, called again, service advisor informed the car was looked at and but still no details. finally on Thursday WE called again and was told car is ready... STILL NO COMMUNICATION AND EXPLANATION WHY THE TRUNK WONT CLOSE NOR WHY THE CONVERTIBLE ROOF WONT WORK, Thursday afternoon went to dealer, obtained keys and drove car home..... STILL NO COMMUNICATION FROM ADVISOR....WHAT THE HECK IS GOING ON THERE!!!! WILL NOT SERVICE CAR EVER AGAIN... EXTREMELY POOR CUSTOMER SERVICE.

Great service and professionalism. Jonah Ratu in the service department was very helpful.

Fast and through. Knowledgeable and friendly service advisers. They follow through and do what they say they'll do.

My husband and I sat down with Mardy Guirlande at the Delray Beach Mercedes dealership at 2pm on a Monday. We were going to be on a plane the next morning. and had a dinner that night. By the time we got home from dinner that night our brand new Mercedes Cabriolet had come up from Miami and was sitting in our driveway in Palm Beach with Mardy at the wheel! It doesn't get better than that! Mardy's smart, personable, very knowledgable about what she's selling, infinitely patient, and totally unflappable.....(and I can assure you we did our best to test her on that one!) Can hardly wait to buy another Mercedes from her!!

Pleasant buying experience. Time consuming but got the deal we wanted.

My service advisor, Jonah Batu, is the most helpful, nicest person. He is an asset to the dealership.

We went to Mercedes in Delray looking for a very specific car, a certain color and interior. Fortunately the salesman (Joel) we found actually listened and hunted around until he found what we were looking for. Finding a salesman who listens is rare enough. Joel went even further and help us get our new car registered at our parking garage. What I’m recommending Mercedes of Delray for is ATTENTIVE SERVICE.

The services were very well, friendly and timely performed. Thank you!

Chris Lopez Vargas could not have been nicer.Totally professional

Stacey Grell assistant service manager is wonderful.Service performed was excellent.Your company needs more people like her.My next car I will buy from Mercedes of Delray Beach . Thank You MR. Richard Suozzo

I had a great experience with the ordering/purchasing process with Joel Feldstein at Mercedes-Benz of Delray. He was extremely knowledgeable and supportive through the process of "building" the perfect GLS 580 for my needs and desires. He was diligent with his communications during the production process and the day of purchase went smoothly. I would absolutely recommend both Joel and Mercedes of Delray to anyone interested in a seamless, enjoyable experience.

Excellent service. My service advisor, David, understood my needs and was able to work around my busy schedule. Would recommend any time and give them a high rating.

Evon gave me an excellent service and respect the estimate.

Made an appointment 2 weeks in advance for a loaner. When I got to dealer, they didn't have any record of my appointment that I set up online. Once I left the dealer, I never heard from the service advisor again. They had my car for 5 days. I left message after message and never received a return phone call. Finally, on my last call, they told me my car was ready. I was never informed of any work that was done and vehicle still has problem it was brought in for. Worst customer service. Would not recommend.

Cost for repair 400.00 more than actual quote. Wasn?t expecting that!!!

I needed a replacement fuse for the lighter. It was done promptly and efficiently and included a car wash. My service representative Stacy was most accommodating, offering a ride home or the option of waiting in the showroom. I waited and the service was completed in a very short time. Excellent service and quite comfortable waiting. Thanks.

This dealer has a horrible service dept. advisers are good , but trying to get to talk to someone is impossible .

Excellent, friendly and efficient service!! Nice people.

We just leased our second Mercedes Benz from Mercedes-Benz of Delray. Our salesperson for both cars, Hamsa Masri, was terrific. She was efficient in getting the work done; and fair on the price I paid. She went over the new features on the car and had a very positive attitude throughout. It was a good experience.

The service was excellent! and the employees are nice and friendly !!

From the service team losing my keys after servicing then finding them 1 hour later to then the sales team Samir could not even open the convertible that was looking to purchase then he called the bank to verify my payoff on his cellphone and I had key in my ssn on his phone how unprofessional then proceeded to high five me for finally getting through again very unprofessional - I emailed the gm cliff brush he then has the sales manager Joe. Contact me - I had to co sign for my daughter at Greenacres Chevy and I was treated with respect and great professionalism I will never go back for service nor to buy another Mercedes from this location - stay away

From the service team losing my keys and taking 1 hour to find them to the salesman Samir being so unprofessional and inexperienced He could not figure out how to open the convertible to calling my bank on his cell phone and having me enter my ssn and then high five me when completed I the. Emailed the gm cliff brush and did not contact me - having the sales manager joe do his dirty work Just the worst experience

Service advisor Jonah Ratu was very professional and accomodating.

My service rep was wonderful. She kept me in the loop as to what was being done, when it was being done and when it would be ready.

Excellent service nice environment friendly service people

Great service as always. While having my car serviced I had it appraised and want to cite Peter Klein who was particularly helpful.

At time of purchase Dealer rep assured me that navigation system could be retrofitted in new vehicle and included option in vehicle purchase for free. Subsequently vehicle was left at dealership garage for a total of 5 days to allow for NAV retrofit download, without success. Garage advised that it could not be done and suggested that I use Google map or purchase a dash mounted GPS if I wished to have full time navigation on the vehicle.

Brought car in for A service and had some additional repairs done. Did have a problem but was quickly resolved to my satisfaction.

Disappointed in delivery process. Too long. Car interior was poorly cleaned and scratches on hood were not removed requiring a return visit. Finance process was exceptional.

The service was performed and the vehicle was delivered on time as promised.

Whole experience was quick and friendly I was so surprised usually takes whole day.

Excellent service and follow-up. Benjamin helped us to take the decision and answered all our questions. Thank you!

Excellent service and they provide a loaner car.

The service is absolutely the worst I have ever experience. The service writer Keven Swarezeand his manager John DiGiovanni are both incompetent and in my opinon should be removed from their positions. one lies and the other agrees. We a scheduled appointment they did not touch the vehicle. I had to take the vehicle away without a serious recall being performed. Based on the lack of service I would NEVER purchase a vehicle from them.

Excellent location to buy and repair my Mercedes. Stacey to the service liaison was the best.

The staff is knowledgeable about their product, respectful, and efficient!!!!

pleasant experience from beginning to end. Salesperson, Mardy was very accommodating and flexible to my needs. She was very sincere in her dealings and did her best to get me a good deal.

David Rye the service Manager really does an exceptional job whenever I come in for service.He is an extremely knowledgeable person and gets the job done with care and efficiency. Very much appreciate his help And getting the job done!!! I have recommended him to all of my friends who use Mercedes-Benz of Delray.

Excellent service advisor Great help and professional

Evon Dawkins excellent service manager. Have worked with him in past and will continue to ask for him. Thank you.

Several delays in purchase process due to poor communication from this dealership. Would not recommend them since many other MB Dealer options in S Florida

Professional ,Helpful, and efficient

Peter is a 5 star sales person. He did everything to get the car that I wanted and kept in touch with me.

My elderly parents recently leased an Mercedes SUV on New Years Eve 2019. They were charged for numerous services they did NOT BUY in the lease totaling $5,000. Also they were told the monthly lease payment INCLUDED a the taxes, upon receiving their lease bill in the mail they noticed in fact it did NOT the Sales Rep lied and deceived them in order to close on the sale. My father is a Vietnam Veteran and has an Amateur Radio license plate with his call sign on it, he has had it for over 20 years! The plate was suppose to be transferred instead it was NOT and they sent new plates. Several mistakes were made in order to close a sale. My elderly parents are on a fixed income and have been trying to resolve what occurred since last week with none of their phone calls returned by the General Manager. I would recommend NOT doing business at this location. They have proven to be disorganized and dishonest and have made no attempts to rectify this situation.

Great service and Mardy was an amazing saleswoman. Very helpful and accommodating.

Ron was great. The buying process was handled well. He over came some cost objections against another dealer by being professional and patient. When our requested price consideration was not accepted by GM we waled out and almost purchased same vehicle elsewhere. Ron was able to convince his managers to accept our fair offer.

Evan is the best, so professional , always treated so well and everything is clean and on time

The experience was pleasant. The staff were friendly and knowledgeable. The work took longer than expected but I was kept informed of completion. It was great to have a loaner vehicle.

Very busy dealership , but try hard to accommodate everyone timely.

David Rhy is a professional and excellent staff member.

Jonah Ratu is without doubt the finest Service Manager I've had in over 30 years of dealing with Mercedes dealerships. He's always quick to respond to any problem and provides excellent communication throughout any vehicle service calls. I couldn't be more pleased with my dealings with Delray Mercedes Service.

My car had a recall and they did a good job in the service department

Thank You Joel at Mercedes Benz of Delray Beach. He was very helpful, knowledgable and helpful throughout the entire purchase of the vehicle. I highly recomened him. We are so pleased with the experience at this dealership. J. B.

Very Good Customer Service Jonathon Vargas was very helpful.

Kevin was knowledgeable and great 👍 and I will come again

The problem is that it?s impossible to talk with you to know if the car is ready. I left at least 3 messages before I received an information

very pleasant experience, excellent relationship with salesman

Awesome customer service. And quick for leasing a new car

2017 GLE350 SchA service (3rd year service under prepaid contract). Overall, process was fine. Dealership service is excellent, facilities are clean and efficient. Personnel are courteous and professional. My prior experiences at this dealership have been good. One downside with this particular visit was likely due to a SNAFU...I arrived at the scheduled appointment time of 9:30A. Greeter took me to the waiting lounge and said to wait and I would shortly be seen by the service adviser. After nearly 40 minutes, no service adviser, so I tracked him down. He apologized, explained something obviously slipped through the cracks, and quickly took care of the process and I was soon on my way with a loaner vehicle. Otherwise, the service process was fine.

After struggling to fix a windshield wiper issue, the service manager hooked me up with Shawn. He was responsive and helpful. I own a 2015 S class and could not understand why new Mercedes wipers were not smooth or quiet. Hopefully my issue is now resolved.

The car was brought in with an electrical problem. I was very satisfied with the service I received.

I had my annual service this week. My serviceman was Francisco. He was very pleasant and took care of my car swiftly. He was so caring and got all my needs met with the vehicle. What more can we ask for?

I just moved from NY. The service department was exceptional

Responsive and good service. Respectful of my time.

Waited 30 minutes for a service advisor after arriving at the dealer. Apparently there was some confusion between service advisors and my car had already been checked in while I was waiting in the customer lounge.

Excellent customer service by staff from time I brought my car in for service to the time I drove off the lot.

Hasma provided excellent service and knowledge.

Great Dealership. Excellent Service. Excellent Sales Staff.

Excellent service which is prompt and done right. Great advisor, too.

Evon Dawkins is always helpful and kept me up to date even though our repair was a small one and covered by warranty My suggestion? I always ask for him when I make an appointment. Buy a certified car if not a new model and ALWAYS buy the extended warranty if available for the vehicle. Well done Evon Dawkins & MB of Delray - I appreciate the extra effort and attention.

treat their customers with more respect

Sean Parton, the service representative is simply the best. I would not think of using anyone but him.

Thank you for your special consideration in light of my special needs, this senior is very grateful

Mardy was amazing in handling my deal ! First dealership ever I did not have to walk out of annoyed and frustrated ! Was a very smooth process getting my new car ! Go visit there and ask for her !!!! Mardy great job thank you

I needed to change the tire. I called ahead and was told they don?t have the tire in stock but they can order it and have it in a week. The service scheduled appointment for me for when they should have the tire. I came on a scheduled day only to be told that the y don?t have the tire and may have it in a month. I turned around and ordered online. Tire rack delivered the tire to me in three days.

10 years I?ve tried to find a south fla Benz dealer who deals off list. Lou Greene made me a better offer, better than I would?ve gotten from my regular Chicago Benz dealer. No bs, no upsell.. I was dealt with professionally, with respect.

Been having problems starting my 300 E. Had car into service. I was told there was no problem. After getting the car back I’ve had the same problem two days in a row so far. Also had problems when I leased the car. Very unprofessional

Larry is a superstar associate with the highest level of professionalism. He put me in a 2020 C300 with everything I asked for at an unbeatable price. He arranged a fully loaded E300 for my Dad last year too. We all highly recommend him and MB of Delray for any of your benz needs!!

Staff was friendly, professional. Listened to exactly what I was looking for.

My Salesman Mike Webb did a great job of listening to my needs !! He found the exact car and price I was looking for GREAT JOB I was only in the dealership for one hour to get my deal done

My advisor was super friendly and knowledgeable

I lease my vehicle from Mercedes in Delray. They service my vehicle as well. I have absolutely no complaints at all and their service is excellent

From sales to service found them extremely cordial , would highly recommend this dealership

Service both my cars I purchased from there , Sean is my usual service manager, but in his absence the rest of the team is amazing too specially Evans

Made an appointment, loaner car was right there, service was great. What more can you ask for. One happy Mercedes owner.

Great services and customer service was excellent .

I have had many MB?s and Delray has been Great. Jonathan Vargas is truly an amazing professional for the brand. He explained everything thoroughly as stages happened truly a GEM. I am an extremely Happy client. Loyal to Mercedes for over 40 years . Patricia Rinaldo

I went to the Delray beach Mercedes Benz dealership and was extremely happy with the service the facility. It was a simple item and they took care of it immediately at no charge. I love my Mercedes Benz. It is my fourth one and I will continue to support the brand. Patricia Egan Crocco

It took 4 days to replace a flat tire !!?? No towing service on Sunday!! No loaner car available !! The A in AutoNation stands for Arrogant! EMBARRASSING lack of service ! Need service 101 retraining !!! Even when they said it was ready it wasn’t ready!!

Highly recommend their service department. Service was performed in a prompt, professional manner.

good and fast service

The professionalism and attention to detail by my service advisor, Stacey

Service Department staff is courteous and prompt. ?A? service completed in timely manner.

I was going to the Palm Beach Mercedes dealership for my servicing. I switched to Delray and glad I did. At Delray, they are more professional and treat you like a valued customer. They told me before I brought my car for its 60,000 mile service that it would take a while and made sure that I would get a loaner car. I give high marks to Jonathan Vargas and to the car loaner department representative Joshua. I will definitely take my car there again for its next servicing.

Good reception and good attention. I had my appointment for Friday but forgot and went one day before I was received well and serviced my car without any hesitation.

Very good service. My sales representative Joel Feldstein was excellent.

Service appointment was scheduled quickly. Everything was completed in one day. Only issue of note was that I needed new tires and was told they would be installing Pirellis, but when I arrived I noticed that they had installed Continental Contacts. These are nice all weather tires, but I had told them the car was no longer going North and did not need tires to handle snow anymore. I was tempted to insist they replace them, but I don't want to waste more time at the dealer.

Great to do business with. First class all the way.

👏Melissa Stacy, Assistant Service Manager was extremely helpful

my service specialist SHAWN PARTON @ Mercedes is the best...I don't know about the rest of them because I refuse to work with anyone else, but he's courteous, prompt, takes excellent care of me and he makes the most cumbersome a breeze....Thanks Mercedes Benz of Delray for having the best service guy I could imagine in your shop.....

Overall, had a good experience .All questions answered and no pressure was exerted.

Excellent costumers service. Professional and friendly The best

Service performed in a timely manner. Service manager David Rhy was friendly, knowledgeable, and efficient

in-warranty unresolved challenge ....leave 6 notes on the generals manager's desk and still no call back

Their service department is top notch in my opinion. I used to go to MB of Coconut Creek and their service is total crap. They will charge you for every little thing and all the good SA have left because of bad management. I went to Mb of Delray Beach and so far everything is working out smoothly. Just the other day I took my car in because steering wheel tilt function was not working. My SA Jonah took care of this issue on the same day and did not change me anything. Great SA. Their body shop is really good too. They will also keep you up to date on all the repair process. Keep up the good work MB of Delray Beach!

Service was prompt friendly efficient. Price was fair . Customer care was perfect Advisor friendly helpful When they were going to be delayed on a pick up they called and sent Lyft Very satisfied

Shawn Parton made it painless and very enjoyable! The best service I have received!

My repairs or service always completed in a timely fashion and my service people are great to work with..

Service department’s Melissa Tracy was phenomenal!

I arrived at the dealership a few minutes before my 10 am scheduled appointment. After waiting for about 10 minutes for someone to check me in, I went over to the receiving desk . I was told that a service person would take care of me in a little while. After 50 minutes, when no one contacted me, I went over to an Assistant Service Manager, Melissa Stacy and asked her for help. She apologized for the delay and took care of me. When the maintenance work was completed, it indicated that I needed a new battery and rear tires. When I told Melissa that the price she quoted me was much too high, I emailed her a copy of an email I recently received from MB with reasonable battery prices. So I asked her to check it our. I also asked her to find out about the status of a recall for my car. I had received a letter in February from MB informing me that the passenger side front air bag was recalled. I had called MB a couple of times since receiving the letter asking when I could bring in the car for air bag replacement. Unfortunately, although it's only a couple of days since my request was made, I have not received a reply for battery and recall information.

My service manager was very helpful... the promised loaner wasn?t available, but he got me out quickly. No problem.

Always a pleasure to deal with Stacey the Asst Service Mgr.

Chamsa was amazing . She was so patient in explaining everything we needed to know

Brian was absolutely attentive and professional. Took care of all concerns.

Was turning in a C300 and looking for a new vehicle. Dealer representative (Michael Luciano) was extremely helpful and very professional while guiding us through our options

Service person David Rhy excellent

Been a longtime customer. Personal and professional attention

Car was handled with gloves and returned with the problem resolved. Excellent service and attitude from the dealership and service rep.

Michael Luciano our salesman was extremely helpful in finding our perfect car.

super wonderful sales guy Michael....really listened to what we needed out of a car, wasn't pushy but followed through very well and professionally. LOVE the car! The buying process could've been quicker, I thought...that's my only complaint!

Roadside Assistance came to my home on Sunday night to repair/replace my battery. The tech worked quickly and got everything taken care of while I relaxed in the comfort of my home. The battery had to be replaced, which was a much bigger project than I thought it would be.

Brought in my car to be serviced under the service code B1. Version happy to get it back washed, wheels shined...looking almost like I first got it. Everything went well..thank you ???

As always, top notch service! positive experience each visit to the dealership.