Recent Reviews from Mercedes-Benz of Delray

Came in at 10:15 to get a new battery. I waited. Was told it would be 1 1/2 hours ( another 20 min. For a wash). Okay. At noon Melissa came out to say the warranty expired. I said okay, what am I doing to do. She apparently left for the day. I had to search for someone to help me. I got my car at 1:30. Not okay.

Michael was an absolute pleasure to deal with and followed through with every promise made, he is a true asset to Mercedes-Benz of Delray!

I wish I could give this place 0 stars because the service is an absolute nightmare. Not a single helpful person in the whole place and its such a joke to Mercedes because you'd expect at least some class and respect from the staff.

I’m into the 4th week on an engine repair that was estimated to take 20 hours. Lots of excuses , still not fixed. Service advisor “Hoped” it would be done soon.

Everything was smooth and easy, got in a new Mercedes in an hour.

Outstanding service experience!!!!

First and foremost I believe that as a baseline every customer deserves to be treated with respect and have the best possible customer service regardless of the amount of money they are spending on a vehicle. In my case I spent fairly large amount on a vehicle but at times I didn’t see the best customer service by long waiting periods not being informed why and sometimes not knowing where my sales associate was, there’s room for improvement there. There’s some issues with the vehicle that the dealership promise to fix including parts being replaced and paint being fix that’s why I wasn’t ready to post this review yet because I need to see how they keep their promise and what’s the end result on this car buying experience.

Shawn really helped me out. I am 92 and disabled and Shawn arranged a ride for me and delivery of car on same Day! This kind of service is rare today. Keep up the great work.

Service was excellent!

Aaron helped assist me in purchasing my dream car. He was very patient and not pushy at all. He was very personable which made the process so much easier to move forward with! He helped make sure I was comfortable with the new technology and took the time to answer any questions i had! My family loved him and our financial representative, Russell. We worked with Russell previously at another dealership years ago and it just happened he is now in Delray. Both, Aaron and Russell, took care of us and they will forever have our business for the way they treated us with respect and we very polite. Thank you!

Outstanding service from my Advisor, Glen Castillo, honest, great follow up and I trust him. He’s also a US Marine!

Great service department very efficient

My associate gave professional guidance and was a genuinely nice person! Cannot ask for a better encounter

We had a wonderful experience! Mark went above and beyond to help us get into just the right vehicle. We had been working with Mercedes dealers from all over Florida to find us a GLE. Mark delivered! Not only delivered but went out of his way to make things as easy as possible for us. Other Mercedes dealerships should take some notes! The stories I could tell! I have never seen such ruthless tactics in my life at some of the other dealerships. Mark at Delray did not pressure, Mercedes sell themselves. Did not try to upsell me. Did not try to push me into purchasing with them. We are very happy with our new ride!! Would send friends & family!

My family and I have had horrible experiences with Mercedes of Delray. I purchased my Mercedes CLA 250 during the summer. My second key fob did not work. The person that sold my car, Joseph Taylor, told me we can meet in Broward County so he can grab the key and get it programmed so it will work. After numerous times of attempting to contact him, I had to call the dealer and get my car in so they can program the key. He stated they didn't need to car. That was not the case. I am now in need of a refund of my GAP insurance check that is just over $1,000. Delray Finance, located in Texas, sent the check to the dealer. The Finance person that I signed the car from, Russell Rienzi, stated that he would get the FEDEX tracking number in which he did not. He then told me I would get my check before they send him the FEDEX number. It has been over a week and I have not received the check that is rightfully owed to me. I sent a formal complaint to Autonation, on top of contacting Mercedes Corporate as this dealership is dragging their name through the mud. It is very disappointing to feel like I am being taken advantage of and given the run around now that I signed on the dotted line. My father's statement is below: "I purchased a certified Mercedes E350 and took delivery at night, and next I discovered that the hood and the windshield had sand blasting damages. They fixed it, but it took 4 attempts. Each time they tried to deliver the car I rejected the work.Here is the kicker! When I wanted To trade the 350 they wanted to give me a lot less before it had a car fax record. From them!!!" And on another car: "We also purchased a Mercedes E400 and also took delivery at night. Next day my window tinting guy knowing that I had just purchased the car, advised me that the bumper was damaged. When I took it to Mercedes’ that same day, the tried to accuse me of painting it with a sharpie. I made them look in the car record and ala! They received the car with the damage. They were the ones that tried to paint it with a sharpie.

SERVICE DEPARTMENT IS A SCAM!

SCAM ARTIST! SERVICE ADVISORS SHOULDN'T BE IN A SALES POSITION! QUOTED ME FOR AN ISSUE THAT DIDN'T EXIST!!!!

Shawn Parton assistant service manager is the best! He was very polite and professional to offer an amazing fast service 👌🏾

Had a bad experience at Mercedes of Delray. Some would say bait and switch tactics. Saw a pre-owned vehicle that I was interested in and received a text message and email that the vehicle was there. I drive 45 minutes to the location and was told that they could not sell me the vehicle because someone was driving from Orlando to look at it. After receiving text, emails and phone calls telling me the vehicle was available. Called and left a message with the GM no response

I seen Glenn Castillo not only was he exceptionally nice and friendly and courteous and professional what are you got my car out and less amount of time then usually it would take for a service say

My service advisor, Glen was courteous, helpful and accommodating. He delivered exceptional customer service. I highly recommend the service department at MB Delray.

The result of the bad grades I am giving is because they gave me an appointment for October 5 and October 7, I had to ask that they give me my vehicle and they did not even touch it, I lost two days of work for one someone's irresponsibility. Don't they realize that a sprinter is a commercial vehicle? If you are so busy, why do you plan an appointment? But I am sure that if for each extra day they had to pay a penalty this would not happen.

Glen was my Service Advisor, great service, prompt follow-up, and very honest, also a US Marine!!

Glen was my service advisor, very friendly and professional!

My experience with Mercedes of Delray was below par to say the least! In essence, my problem is really with the TERRIBLE method of using an offsite call center to manage communications with the dealer. I had to go to Delray because I had a tire blow out far from home, I had to get towed and in trying to find inventory, I was led to believe that I was calling the local dealer when in fact I was calling a call center who checked inventory on the system, indicated the tires were there but suddenly even they couldn't get through to the dealer to verify. THIS IS A 100% FAIL!!!! I am used to the concierge service of a luxury vehicle dealer...I'm sure I don't need to state that we are talking about Mercedes, not Toyota! Since I had a blowout, I tried calling Mercedes roadside assistance and no one picked up. I wound up paying for the tow myself. While waiting for the tow, I kept calling the call center and they said as long as you get there before 6 pm, I'll be able to get the service taken care of the same day. Every statement made by the call center was false! The reason for this is that there is no way of communicating with the local service center. Again...for a luxury vehicle the bar should be MUCH HIGHER!!!! Once at the dealer, I was informed that all the service techs went home and there's no way of doing work. The tires I wanted wouldn't be available for three days. Since my car was already at the dealer at that point, I had no choice but to leave the car and wait for a call the next day on when the work could be done. I was informed that the only way to get the car done that day would be to take an alternate selection. Inferior in my opinion, but that's a personal choice. In the end, the tires are fine. I will say, Glen and then his partner Stacy handled the appointment well. However, the overall experience was completely tainted by the communication method that MERCEDES has chosen to adopt. FAIL! FAIL! FAIL!

My experience with Mercedes-Benz of Delray has been superb. Yesterday (Thursday, 02/27/2020) I took my 2019 MY Mercedes GLS 550 in to have new tires mounted and balanced and a wheel alignment performed. As usual, my Service Adviser, Jonathan Vargas, handled my service needs efficiently, professionally, and courteously. The service experience was pleasant and the service was superb.

I had a very negative experience with the Service Dept. I called and made a service appt; I received a text message confirming the appt. When I showed up as scheduled, I was told they did not have a record of my appt. I tried to see the person who sent the text - "Christian", and learned that when you call the dealership, you actually are talking to a "call center". I was getting nowhere with the local staff, so my wife tried to call a "manager" on site. The receptionist did not provide her name when she answered phone she was asked to give her name -- Geneva. My wife explained that we needed to speak to a manager, any manager...the call went to a number that rang several times, then voice mail. My wife called back to speak with Geneva again, and phone rang and rang. This happened at least 8 times because my wife kept calling back. I have to assume Geneva recognized the number and refused to answer. At the dealership, I asked to speak with a manager, and after a long wait "Bob Baldwin" approached me. I was on the phone with my wife, so I asked him to speak with her as she had the details on when the appt was made, and the number of times she tried to reach Geneva. My wife asked Bob to "make this right" as we had a scheduled appt and had the text message to prove it. Bob told my wife he was trying to help, and would "see what he could do". Unfortunately, instead of honoring my appt, he offered to have us come back in the afternoon - not possible because I had other appts. I will not give Mercedes of Delray Beach my future business!

I’m a physician and it’s really hard for me to take time off from work to deal with car repairs. I had a flat tire one morning with zero pressure. Had to drop son to school and then take a cab to work. Requested my brother to take the car to the dealership to replace the tire. Apparently they fixed it. Next morning at 7 am I’m dropping my son to school before work and low and behold the tire is flat again with a pressure of zero. So again I’m late for work, calling a cab and asking my brother to do me a favor and take the car back to the dealership. Doesn’t seem like such a difficult thing to fix. Called dealership in the morning during the school/work chaos and got transferred to advisor 3 times which went straight to voicemail. Called again and demanded a second appt to get it fixed. The first time I came to this dealership, I waited for an hour and no one would tell me what the issue was. Finally demanded to speak to the manager who was very professional and apologetic explaining that I made my appt online which somehow didn’t come on their schedule. He then asked someone to help me out. I could have been informed of this issue an hour earlier and would have rescheduled. Again, I don’t have time off from work to deal with incompetencies like this. My next car definitely won’t be Mercedes as I plan to live in this area for a while and don’t want to come back to this dealership. Every customer I’ve ever met there seems frustrated and unsatisfied.

I had a very negative experience with the Service Dept. I called and made a service appt; I received a text message confirming the appt. When I showed up as scheduled, I was told they did not have a record of my appt. I tried to see the person who sent the text - "Christian", and learned that when you call the dealership, you actually are talking to a "call center". I was getting nowhere with the local staff, so my wife tried to call a "manager" on site. The receptionist did not provide her name when she answered phone she was asked to give her name -- Geneva. My wife explained that we needed to speak to a manager, any manager...the call went to a number that rang several times, then voice mail. My wife called back to speak with Geneva again, and phone rang and rang. This happened at least 8 times because my wife kept calling back. I have to assume Geneva recognized the number and refused to answer. At the dealership, I asked to speak with a manager, and after a long wait "Bob Baldwin" approached me. I was on the phone with my wife, so I asked him to speak with her as she had the details on when the appt was made, and the number of times she tried to reach Geneva. My wife asked Bob to "make this right" as we had a scheduled appt and had the text message to prove it. Bob told my wife he was trying to help, and would "see what he could do". Unfortunately, instead of honoring my appt, he offered to have us come back in the afternoon - not possible because I had other appts. I will not give Mercedes of Delray Beach my future business!

Dropped my car off in the morning and was ready before the end of the day, Stacey , David and Josh were very helpful. Thanks @mercedesbenzofdelray

Had a flood in the car which was causing electrical problems. Shipped car from ny to Florida brought the car in Monday even though appointment was that Friday. Glen Castile my service rep was outstanding. By Wednesday they diagnosed problem Got the car back a week later. Highly recommend DelrAy beach mb for purchasing car and service! 👏🏻👏🏻👏🏻👏🏻👏🏻

I had a great experience at Mercedes Benz of Delray. I went with an issue they resolved it without any hassle. They communicated with me everything about my car. I’m pleased with the service.

Very good saleswomrn

Glen Castillo (Assistant Service Manager) is very professional and responsive. He looks out for the customers (and vehicles) best interest and satisfaction with Mercesdes quality. I will always go to Mercedes-Benz of Delray - make sure to see Glen. Thank you Glen !!!

Eric was very helpful. My issue was handled in a timely manner.

If you're looking to purchase a new car go see Daniel Desmond!! He helped me get exactly what I was looking for, and was always available to answer any questions and made the buying process run smoothly. Thanks Daniel!

Great customer service on time & goes the extra step to make sure everything is done like you want it!

Very nice staff

Kevin was very nice and knowledgeable but the Valet who drove me to my boss's house is phenomenal. What a wonderful gentleman. Thank you and I apologize that I didn't catch his name

Great service advisors especially David. Great service and my salesman Ben is great.

Great service department and sales

Evan is the man!!!!

Update 9/13: I called and asked for the GM as requested. He was unavailable and didn't return the call. The service manager did. He was sorry that if took a week to replace two tires and batteries. Said it shouldn't have happened. Vowed to put a note in my file. I guess that's how MB of Delray makes things right. From the tow driver who came with inadequate equipment requiring me to jump the car for the tow truck guy, to several broken promises on the completion day, this was not a good experience

David is an amazing advisor😀

Impossible to get a human being on the phone in the service department. They have a lot of advisor turnover so you can’t connect with the same one who serviced your car the last time. I had to leave a phone message with the GM to get a response after calling three days in a row and one occasion bering transferred multiple times by an unresponsive operator. The quality of their technicians is h Great, but getting having a phone conversation sucks.

Melissa helped me so much! I enjoy coming here, the service is great and scheduling was smooth.

After a $1,300 repair which did NOT fix the issue, the service associate dismissed me as we wanted a second opinion on the ADDITIONAL $2,000 the dealership insisted was needed. "Jonathan" was clearly dismissive and the garage assistant unlocked the car with the key and pointed off to the distance in the lot and said, that's your car. No one took me to the car and showed me how the repair was not working. Unbelievably BAD service.

Kevin Suarez has been very helpful and friendly each time we have brought in our Sprinter Prism RV for a checkup.

Because of the fast, professional service that I received from Glen Castillo (Assistant Service Manager), I shall always go back to Mercedes-Benz of Delray. The way he handled my case, was phenomenal! Thank you Glen!

Great 👍 costumers service n

great Professional Service and Customer support

Excellent service. I was extremely pleased by Hamsa Masri and her awesome way of helping clients. I was having issues linking my car with App and she took her time and went out of her way to help me even thou i didn't buy the car from her. I'm definitely going to her to shop for my next ride... Highly recommend

Our service representative, Kevin Suarez , at Mercedes-Benz Delray has been helpful in every way every time we have called him with either an issue or for an appt. Excellent representation of your business

My service visit was excellent. My service manager, Mr Glen Castillo, was able to handle all questions completely to my satisfaction.

Remotely acquiring vehicle. I saw the vehicle I wanted at this location and made info request online. Kamryn Dodds immediately reached out to me, just happened the car I was looking for was unavailable but another had just been delivered that same moment. She worked with efficiently through financing, documentation and Transportation since I was out state buyer. She made the entire process seamless and enriching.

EXCELLENTE SERVICIO! JONATHAN VARGAS ME AYUDO EN SERVICIO PARA MI VEHICULO, DEFINITVAMENTE EL MEJOR DEALER DE MERCEDES PARA MI!

I previously purchased my Mercedes from Rob Langer (GREAT EXPERIENCE, I HIGHLY RECOMMEND HIM) and later sold the car on 12/14/20. I reached out to the dealership about the GAP cancellation form and was unable to get anyone to return my phone calls (I made 29 of them) and I was clear that if I was not called back by the 30th time, I would drive down to the dealership personally...which I did. KAVON MORADI filled out the form for me and put a sale date of 4/26/21 on the form, which was 4 months after the actual sale date. I have not heard back from KAVON or the dealership since 6/20/21 saying that the refund is typically 90-120 days to get back. Tomorrow is 9/1/21 (128 days later) and I still have not received my refund or a call back. This is completely ridiculous that I sold this car 255 days ago and it took 29 phone calls over 127 days to get any help and this still has not been resolved. IF THE DEALERSHIP WRITES AN APOLOGY OR A BS EXPLANATION OF MY REVIEW, I WILL SUBMIT ANOTHER REVIEW WITH ALL SUPPORTING DOCUMENTATION FROM MY ATTORNEY TO BE VIEW PUBLICLY.

I went again to buy some parts @ 5:19 Pm but an Asian service adviser said to me next to the vending machine that Parts Department closed at 6:00 Pm. I said to him it's 5:32 and told him that I have been there since 5:19 even the back building is closed also now why It is closed. He said and I quoted" Man I am sorry ". When I asked to speak to a marketing manager to know why Is it advertised and posted Parts Department opened and closed 8:00 Am to 7:00 Pm? Second question is why Mercedes Benz of Pompano and Fort-Lauderdale closed as advertised but not Delray?

My service advisor Evon Dawkins was amazing. He was courteous, professional and very helpful. He ensured I was taken care and in and out without haste. He made sure I understood what had been done and I left feeling confident in the repair that had been done. Evon is definitely an asset to the organization.

Best car experience ever. Michael my sales person was very helpful and never pushed me on buying my car. Best Service!

Quoted me $1700 to replace fan belt assembly. Being price sensitive, I had the car towed to Complete Auto Care in Pompano Beach. They quoted $577 for the same repair and did a great job.

Sorry for my bad English. I usually never leave a reviews, but right now I just have no words. Benjamin Shatkun presented me the best shopping experience ever! I want to recommend this dealership to anyone who owns a Mercedes or wants to buy a new one! I always expect a trick from the dealer, but not in this place! Well, believe me or not! Benjamin Shatkun promise me help save some money and he really did EVERYTHING for it! He literally stole me from another dealership via SMS! I paid deposit for a car at one dealer just in case and I was on my way to another dealer in Orlando and just stop by at Delray Mercedes. After this I canceled everything and become a most happier buyer of S-Class! My personal thank you for Benjamin and all the team of dealership! Best dealership ever! Best! Если Вы говорите на русском, то скажу коротко - это действительно лучшее место для покупки и обслуживания Мерседеса. Я искал S-Class с нужными мне опциями и буквально позвонил в каждый дилерский центр во Флориде. Бенджамин похитил меня на полпути в Орландо. Если Вы говорите на английском, то спросите Бенджамина, он правда лучший! Ни разу не реклама!

Fantastic facility. Great staff. Quality work. I am fortunate that this dealership is nearby. I recommend for your service needs without hesitation.

Fast friendly service! Thank you!

Friendly staff and good service department

Very professional experience, Larry & Daniel were great, along with the finance department. Even after the sell, I got follow up calls to answer remaining questions, feedback.

I would recommend this dealership to everyone! Beautiful showroom. Knowledgeable and professional staff. They made the entire experience a very pleasant one. If I could give more stars I would. Thank you Mercedes of Delray......

The service department sucks. They were not receptive and not helpful at all. This is my second experience at the service department in Delray Beach Florida and both times I was treated poorly. I have had at least 8 Mercedes over my life but this is the last one. I would go out of my way to tell people how poorly I was treated and not to buy there

Professional and courteous service, friendly and knowledgeable team

Very courteous and professional staff. Car care service was performed in a timely manner.

David Rhy goes beyond to make sure my service is exceptional !!!

Mercedes Benz of Delray Beach is our favorite dealership. Service Manager, David Rhy is amongst the best ever. David is knowledgeable, accurate, informative and always ready to insure our service needs are met and outstanding. Thank you.

I recently visited MB of Delray for the first time after a puncture in one of my tires. Although my visit was unexpected and with no appointment, Eric Moreno and the Service Dept. took me in and got my tire fixed very quickly. Eric was great, very courteous and very thorough.

Amazing experience. No hidden fees and mg car was exactly what they promised. Highly recommend. Thanks, Oliver and the entire dealership for a pleasant experience when buying my car.

Glen was professional got my job done in a timely manner also supplied me private transportation so I wouldn’t have to wait there. Was Painless. Glen will be my go to service advisor at Delray Mercedes.

Excellant service

Terrible experience at MB of Delray. Recently moved to FL from NJ and purchased several Mercedes over the years and never had a problem. MB of Delray was unprofessional. Our new car was delayed on their end for a few weeks and when we came in to pick it up, they devalued our MB trade quite significantly, even though it was in the same condition. It seemed like a ploy to make more money. I emailed and left messages for the GM, who never called me back! When I finally got a call from a Sales Manager, she put a drop more money back to the trade value and I told her I would let her know by the next day but they sold the car to someone else that night! Definitely not professional and bought a much nicer car at BMW of Delray with the most professional and service-oriented staff. Go there instead!

Jonathan Vargas was suppose to be my representative Assistant Service Manager, I’m not sure what the Assistant Service Manager job description is however, I was there June 23rd, paid over $700. for the fob I lost, still waiting for a call that my keys are in, wondering if this is part of your Assistance Service Manager job description? I requested to have my seatbelt for passenger seat replaced since my dog chewed on it. I still haven’t heard about the cost as I was told I would receive a proposal, haven’t received it either. I scheduled an appointment to have a loner car but no cars were available when I arrived, I wouldn’t have scheduled had I known. Last but not least as I was told my car was ready, it would be brought right around, 12 minutes later they show up normally I wouldn’t mind however I had recently had my hip replaced & was on a cane, the worst customer experience to date that I have ever experienced. Audi, BMW, Ford, Lincoln & Infinity are the dealerships that we have dealt with for the past 20 years, never had we had 1 of these experiences never mind several just during my very first service appointment for an oil change, you missed out on so many levels. Oh my husband called Bryan Oulton, he was our sales representative as we were looking to replace our Navigator, he never returned his call, thank god, I’m actually happy about that now, can’t imagine having 2 vehicles through your dealership, we dodged that bullet. We ended up buying another Navigator.

Daniel Desmond is the go-to guy here. I literally live 2 blocks from Bill Ussery in Coral Gables and I will buy my next MB from him in Delray. I needed a bigger car from my M 5 Series BMW and went with an MB as he had one that matched what I was looking for. Daniel quickly responded to my inquires even on his day off. He even followed up after the car was sold to check in with me about he car. This was a five star experience. I am very happy about the experience which is not something you can often say about car buying.

So my experience with my service advisor was and is always good but just recently brought my car in for service and had items stolen out of my vehicle. Unfortunately put a bad taste in my mouth to bring my car back knowing they still have the employee working there. I wpuldnt recommend leaving anything in yojr car due to those reasons.

Excellent service, very pleased.

I had my first visit at Mercedes Benz Delray last week, my appointment was with a manager by the name of Eric Moreno. I came in for my first oil change on my new vehicle and Eric explained several package plans to me he even filled me in he was new to the team. I can appreciate that and with his expertise I'm sure he will do great. Everything worked out wonderful for my first visit.

so just recently picked my car up from mercedes and had items stolen out of my vehicle. Its unfortunately to know you cant leave anything in your own car because someone less fortunate will take it for them selves. also spoke to management and all they did was write my name down and tell me they will speak to everyone that worked on my car instead of trying to find a way to reimburse me for item missing .

Melissa did a remarkable job of working with me in servicing my Mercedes. She listened carefully to my specific needs, explained what was covered with this particular service schedule and communicated each step of the way. She exemplified what professionalism should be at a Mercedes Service Center. Great listener and answered questions in sufficient detail to satisfy my inquiry. She is definitely a reason to use the Delray Service Center for all you Mercedes needs. Well done

Friendly people good service

Very professional and customer service oriented.

Kevin is in charge of service for my Mercedes-Benz Sprinter. He is cordial, professional, friendly and has gone out of his way to help me.

Not a long wait. I’ve had zero problems with my tires after changes. Everyone was very polite.

I have been taking my benz to Delray Mercedes since they opened the store. The service was excellent however since auto nation took over service is not as good. The prices for repairs are outrages however the mechanics are very knowledgeable. They have kept my car in good repair for over 7 years.

I have been a customer since the day they opened and have seamless and flawless service through the advisors on my complicated AMG wagon. My current advisor Glenn is all about the customer with an exacting attention to detail. I am so glad I purchased the car (I had ordered the 2019 and when it came in kept my 2015) when the lease was up and the sales team recommended the extended FACTORY warranty which was expensive and well worth it.

Time for scheduled maintenance Glen Castillo was my Service Manager. He did a Wonderful Job from inception to completion. He is a definite asset to Mercedes of Delray. Highly recommended.

Mercedes-Benz of Delray is a first class dealership. My Salesman Jorge, Sales Manager Madison and Finance person, Kavon were outstanding. I would describe my interaction with them as pleasant, patient, considerate and straight forward. I will return for next vehicle and highly recommend this dealership for a premier car purchasing experience. As always another exceptional experience from Mercedes-Benz of Delray. My Service Advisor, Evon, is very knowledgeable and always guiding me in the right direction. Evon, goes above and beyond to always accommodate my vehicle's service requirements. An invaluable asset to this dealership.

took over one month to figure out what was wrong with my C-300. now there trying to stick a $9000 plus bill to geico for them to pay. so guess who loses... ME come on Auto Nation you can do better than this

Knowledgeable Advisors. Easy check in.

Quick easy experience. Kevin was attentive as always.

Sometimes it's not easy, but everyone and the Delray shop really applies themselves making service and repair as simply and easy as possible. Much appreciated. James

I definitely recommend Mercedes-Benz of Delray! Great cars, and great after sales service.

Glenn CASTILLO NEEDS TO BE RECOMENDED FOR A 5 star rating He is efficient and kind and professional and did magic to satisfy my car services He had my car serviced in a timely fashion and made sure everything was perfect The dealership is immaculate and customer service is the best See GLENN CASTILLO FOR ALL MERCEDES SERVICE IN DELRAY HE SHOULD BE YOUR SERVICE GUY. HE DESERVES A RAISE AND A PROMOTION AND AN EXPENSE PAID VACATION

The worst service by far. I had made my appointment weeks ago. The manager assigned to me wasn’t even there and the person that took care of me was trying to charge me for a service that had already be done. If it wasn’t for the fact that I knew Service A had been done, they would have done it again and charge over 1k for it. They needed do reset the Service A notification in my car, so I was advised to leave it (that was at 9:30am). I started to call around 1 to see the status of my car, and no one got back to me until 4pm. It was a waste of time because when I picked up my car , they didn’t even reset the notification. Mercedes in West Palm are better.

Our experience at the Benz of Delray location was great! We were greeted with friendly smiles. Their entire team, including Kavon, the Finance Director and especially our Sales Consultant Steven A. Stebbins did an excellent job! I would recommend that everyone who is looking to buy a car to stop by their location! They made our purchase easy and fun! You will not regret it!

Great service staff. Kevin took good care of me and always tries to support my requests. The vehicle was cleaned before I picked it up.

My experiences at Delray Benz has always been pleasant, positive and customer friendly.

I highly recommend Ben Shatkun, my salesperson at Mercedes Delray. He is very professional and made my car buying experience as easy as it could be. I’ve bought many cars over the years and Ben exceeded my expectations. The entire staff at Mercedes Delray is easy to work with. I highly recommend them. David D

Great Place to have your car serviced. Very qualified workers from the valet to the sales department. Very impressed, unbelievable experience.

Michael explained that the part needed had to be ordered. Called me the day that it arrived and scheduled an appointment for that day. Was repaired on time in the time scheduled! Fantastic!

I had my car serviced at Mercedes-Benz of Delray and it was a good experience, except for the service representative that was cocky and uncooperative but the manager John took over the situation helping us with some issues we were having and made it pleasant. I give Mercedes-Benz of Delray 3.5 stars but if it wasn’t for the service representative I’d give 5 stars.

This dealership has been great! I would absolutely buy another car from them.

Brought car in on warranty for sensor and console repair October 20 and still do not have car back! Worst of all Service technician has never responded to my call. have left numerous voice mails even one to Service manager and never got a call back. Worst service I have ever had! Will never buy again at Delray Mercedes and will advise others if asked.

glen castillo made my second attempt on fixing my car a dream. He gave me his word and everything went according to plan. On another note Auto Nations business model is one size fits all. Might as well drive a yugo or fiat, nothing extra or special for people that drive higher end cars. Maybe go to Penske in Scottsdale Az for a larger dealer or Mercedes of Denver for smaller store. You would find out what customer service looks like. As long as Glen works there I'll use your service as far as buying a new car that's another story.

Stacey Grell and the service department are the best! They always exceed my expectations. Stacey took over my account for Jonah Ratu. Thank you for the kindness and attention.

The team is very professional. I truly enjoyed dealing with Evon. He tries to follow up with you to see if you are satisfied with the work. The team that my car went to made sure to communicate to the writer all that needs to be done with the car. An area of improvement would be if the company has more loaner cars. Mercedes Benz of Delray is a great team.

Very bad part service they don't answer the phone I have to go there even I am there the seller was busy eating take for ever to get the parts I am a shop owner

Such an easy experience with lovely people

Melissa is Fantastic. Thank you for your service and help.

Bought my car from this dealership with the maintenance service plan. Stacey Grell is my service advisor and is so professional and respectful of my time. My car is always ready when promised and freshly washed as an extra bonus. Highly recommend!

By far the best car buying experience. Talking about hassle-free, it was truly a hassle-free experience. Kamryn Dodds is very professional and very respectful of my time. She had everything ready for me when I got there as far as the paper work is concerned. She is passionate about her work, you can tell how much she loves Mercedes just by the way she talks about all the cool features of the vehicle and what sets them apart from the other cars. The transition from Kamryn to Allan O. was very smooth. Allan and Kamryn are very easy to talk to and are very professional. I never felt any pressure the entire time I was there. I must say, I was one satisfied customer when I left the dealership, my expectations were not only met, but exceeded! Very happy with my GLA250 but most of all very happy to have met two wonderful people. #secondtonone #exceptionalservice #worldclassquality #customerserviceatitsbest

My 2021 AMG 53 had a dead 48V battery and was towed in to Mercedes-Benz of Delray. As it turned out, I also had a slow leak in one of the tires. The Service Dept. team, especially Evon and Stacey, were great and handled everything well.

Delray Mercedes provided us with a great car and excellent service

Great service

As always, my service manager, David Rhys, was wonderful, keeping me informed, making sure I got a loaner during repairs and answering any questions I had. This was much appreciated as I just showed up last Sunday unexpectedly.

Glen Castillo was extremely unprofessional after I dropped my car off with another service advisor. Will go somewhere else for my servicing and car needs.

My service appointment was the best. Michael was very professional and made my service experience great! I highly recommend MB of Delray and the service department.

My Mercedes Benz wouldn’t start leaving me stranded almost 2 hours from home I called the nearest dealership and spoke to service advisor Glen Castillo and he got my car towed in right away not only did he get my car towed in he went above and beyond after finding out there were no loners available he personally walked over to the loaner department and let them know I was stuck 2 hours from home and they prioritized my situation was got me a loaner, now that’s some real serious gracious attempt on his part to do all he can to take care of Mercedes clients, he was absolutely amazing, then he contacted me as soon as my vehicle was inspected and told me to come in and pick it up because it was completely ready at no charge, now I’m loving this guy!!! I wish I had him out here in miami he’s just an all around nice guy very professional and a definitely an asset not only to Mercedes but definitely to his customers, I’m forever greatful

Joe Kayla please stop calling me if you can’t deal with my pre approval. Unprofessional

Kelvin and the crew at Mercedes of Delray got me in and out after my auxiliary battery light came on. Great job as usual.

I am a proud first time owner of a Mercedes Benz Sprinter 2500 and everyone told me to not to get the Sprinter because nobody in South Florida knew how to work on them should anything go wrong but Kevin Suarez proved them wrong! Kevin is an asset to your organization and coming from a hospitality background, I know too well how valuable associates like Kevin are. Kevin was helpful from the very first phone call, he took ownership and constantly kept me updated on the progress with my Sprinter. Kevin is knowledgeable and delivered outstanding service. I live 45 minutes away in Jupiter and will never visit another dealership! Thank you

had to return 5 times for the same issue. still the issue persists. considering taking it to another branch

Excellence for service. Kevin is great.

Last week, I was looking for the perfect car and I came to this dealership and Joseph Seplow helped me out. Great salesman. I would definitely recommend him if you come to this dealership. Very attentive and answered all my questions accordingly. I am happy with my purchase!

We left our vehicle for a regular maintenance and fix the air conditioning under warranty. It took more than two weeks without a feedback. When we took the van, the same problem appeared in two days. Very frustrating.

Levon is great. Very professional and helpful. As is Glenn

Once again, Kevin my service advisor was the epitome of professionalism, providing exceptional service along with Delray Mercedes !!! My car was ready in half the time promised !

Very disorganized phone system doesn’t work told things that weren’t true. Service advisor Nathan was very nice and tried

I bring my E350 MB to mercedes Benz of Delray for all services. Sure, it’s a bit pricey, but the work is excellent and they keep my Benzer in tip top condition.

Had a GREAT experience with Sales and Service. Brought my car in for service and an issue with the engine light. After diagnostics turned out to be the fuel pump. Service advisor was straight up on the ordering and completion of the vehicle. He was in constant contact and car was completed as promised.

My service experience was a pleasure. Everything was performs very professionally and on time.

I can’t say enough about the device at Delray Beach Mercedes Benz. My R350’s battery died. Glenn Castillo was able to hem in same day and within 2 hrs I was on the road again. Thank you Glenn!

Service is very good. Melissa is efficient and knowledgeable. Only problem is the car. Rides and looks great but have continually issues with trim items. Have had to replace red lights on both doors (fell out), the latch on the center console broke, replaced the left tail light twice (water intrusion), back up camera stopped working, trunk release failed, back of drivers seat (wear issue), rattle in head rest, and twice the convertible top got stuck have way up. This should not happen on a E class convertible that is still under warranty. Does not happen on Lexus, Genesis or S90 Volvo. MB is not what it was.

Our salesman was professional and friendly. He was not pushy but he was attentive. Smooth and great experience! Most importantly I love my Mercedes!

Always a great experience when Melissa is your Service Representative!

My salesperson Hamsa was the best I’ve ever had. She handled all the details to a tee. And for the first time it didn’t take hours upon hours to close the deal. Paperwork was quick and efficient and she taught me how to use my Apple CarPlay better then ever. I’ve had it before and never knew it could do so much. I highly recommend this car store!

My service was good as well as Evon (Service Rep)

i feel that mercedez of delray and particularly Joe Taylor have treated me professionally with understanding and respect. I have been involved with them in leasing 3 cars, and they have treated me fairly and tried to answer all problems or requests as best as they could.

Total lack of responsiveness and follow-up by the service representative. I have lost respect for the Delray Beach dealership because they apparently do not care about the professionalism of their service representative

The price for service at Mercedes Benz of Delray is extremely HIGH. It motivates customers to seek more reasonably priced service elsewhere.

Oliver was great to work with. He made sure I got the exact car I wanted no matter what. Will definitely buy from here again given the opportunity.

Nathan Haji was one of the best service manager that I had seen in your facility. I will Recommend him to all my Friends. Thanks Nathan Haji for your prompt service and communicating with me. Thanks

The service team was extremely professional and efficient. Evon Dawkins offered great clarity as to what services were being done and how long it would take. I feel comfortable and confident that Mercedes-Benz of Delray will handle any future service needs in the same manner.

All around great atmosphere, staff, and friendly.

Terrible...never wanted to come back after warranty. Recall brough me back. Even my very low expectations were not met. How do they stay in business? Bring your Sprinter to Lou Bachrodt Freightliner Pompano

Exactly on time. Well done. Couldn't be more helpful. Thanks again.

Awesome service! Outstanding customer service, will come again!

Worst experience that I ever had at Mercedes Benz Delray Beach . Master Certified Salesman Benjamin Shatkun was very rude. In a way that you wouldn't even see in the Middle Ages, he disrespectfully threw the sales papers on the table. He did not listen to us, did not look at our faces, did not give the necessary information. We felt so humiliated in a place where we went to experience the excitement of buying a new car. A salesperson with such behaviors does not suit the Mercedes brand. This person should be taught the most basic human rights before selling cars.

Worst experience that I ever had at Mercedes Benz Delray Beach . Master Certified Salesman Benjamin Shatkun was very rude. In a way that you wouldn't even see in the Middle Ages, he disrespectfully threw the sales papers on the table. He did not listen to us, did not look at our faces, did not give the necessary information. We felt so humiliated in a place where we went to experience the excitement of buying a new car. A salesperson with such behaviors does not suit the Mercedes brand. This person should be taught the most basic human rights before selling cars.

Brought car in for scheduled appointment. The car was taken in immediately and I was in and out in about 10 minutes including getting a loaner. Picked the car up later in the afternoon, the car was waiting for me. Jonathan the service advisor was knowledgeable, very personable and provided excellent service.

Worst Benz dealership in America! Crooks!

Very impressed with my service advisor who explained every aspect of the service of my car. The drop off was efficient, the process for my loaner car was expedient, and the respect and concern for my comfort was greatly appreciated. Thank you Mercedes of Delray.

Again, the service department left me with no other option but take my business somewhere else. It kept my working van for two days just to let me know at last minute that they didn't fix the problem. Last time, was a bad advice that caused me to change the whole front suspension. I'm done. We are purchasing a new van at another dealer and taking our service with it.

Delray M-B provided me with the perfect service experience. Appointment time was honored and they were ready for me. Even provided a courtesy Lyft ride back to my residence. My service adviser called when my SUV was ready. It was washed and vacuumed and steps away when I arrived. All the service work was performed; no surprises. As I am a very experienced “car guy” - started selling Mustangs in 1964 - and later became an advisor to the industry - I know what the ideal service experience looks like. Delray Mercedes Benz provided it.

Again, your service department left me with no other option but take my business somewhere else. It kept my working van for two days just to let me know at last minute that they didn't fix the problem. Last time, was a bad advice that caused me to change the whole front suspension. I'm done. We are purchasing a new van at another dealer and taking our service with it.

My basic service/ oil change took 3.5hrs when told it would be done in 2 and my Advisor was horrible. Horrible attitude, rushed through giving me information and all questions annoyed him. Oh, and I didn’t even get my car washed because it would’ve taken another hour. I had a very bad first experience.

David provided great service

My basic service/ oil change took 3.5hrs when told it would be done in 2hrs and my Advisor was horrible. Horrible attitude, rushed through giving me information and all questions annoyed him. Oh, and I didn’t even get my car washed because it would’ve taken another hour. I had a very bad first experience.

Car was fixed as promised

Glen was great and service was terrific. Glen set our expectations and followed through with us. Service worked quickly and resolved issue.

Great customer service from David Rhy, as always. Special shout-out to Mike Vollrath, who went to find my car when I came to collect it because it hadn't come back from the car wash.

Eric Moreno was an excellent service advisor. He helped me with figuring out the radio and bluetooth and other things. He was very kind and caring.

Replace auxiliary battery under warranty

VERY GOOD EXPERANCE AT DELRAY MERCEDES BENZ OF DELRAY BO UGHT 2018 FORD F 150 ARE SALES ASSOCIATE FREDRICK YORK DID A WONDERFULL JOB WORKING WITH US THANK YOU

YOUR SERVICE IS THE BEST . DAVID MY SERVICE REP. UNDERSTANDS MY NEEDS AND TAKES CARE OF THEM .

If I could give zero stars I would. I made an appointment for 9:30 AM to have my Mercedes looked at due to running rough and engine light on. After standing around for 10 minutes when no one approached me I finally spoke to a “service advisor“. Five hours later, I went back to the dealership and was very disturbed to find out they hadn’t even looked at my car yet and had absolutely no concern that I was missing an entire day of work. The service advisor told me, after five hours, that they might be able to get to it in the next day or two. This was absolutely the worst experience I’ve ever had having a car serviced. I finally just took my car and brought it to a different shop.

Service took too long. Car not ready even though I arrived after they said the car was ready.

I bought a service package when I got my vehicle, thinking it would be convenient. It’s nothing but that. Both times I made appointment once online and once over the phone they didn’t have the parts when arrived to do my oil change and I had to come back. Very disappointing and waist of time

2 cars serviced in 2 days. Impossible task to call into anyone in the dealership. Transferred back and forth constantly. People a e great, phone system is disgraceful. Sales person was great and I have used him since the dealership opened. Only call on his cell.

Attention to detail and efficiency is appreciated.

Very disorganized.... I walked in on a service advisor because nobody was helping me. Lots of customers and very few service advisors. Prior to my arrival, I called because warning light went on when I was driving. I got sent to vm!. I called back and was put on hold! Not very comforting!

As always Mercedes was very helpful and very quick with their repair

Excellent customer service and very happy with my car.

Everybody was polite and helpful and my experience with Mercedes of Delray Beach was exemplary. My faith has been restored due to Mr. Baldwins assistance and wonderful customer service approach. Nathan was my service advisor and he was very helpful and accommodating.

I love the whole team of staffs outside the office. They are super helpful and friendly. Overall the staffs are all polite and I always feel at easy there.

Outstanding staff and excellent experience.!

Thank you all for taking care of my family car ! The new tires are great ,what a ride ! Big thanks to Melissa Stacy for all her help and understanding . Her care is what makes it all worth it . To all Big Thanks coach mark Totovian

Mercedes Benz Delray Beach, FL dealership salesperson Hamsa is an excellent professional. She knows a lot of SUV. We had a special order for a new SUV for several months. She kept us in updated post. The communication and services are outstanding. We are satisfied with salesperson Hamsa, and our expectation.

Brought my handicapped mothers car for a B service, was never explained what that meant until with the service advisor (it’s a $400 oil and oil filter change), you pull into service area and apparently just sit in your car until someone comes to check you in. I called and made an appt for service but upon arrival was told that they could see the customer profile but no appointments. They were able to take me anyway but said a loaner car would not be available. I tried to book a loaner when making the appt and was told that it needed to be requested at the time that you make the appt, so that was frustrating. They have a complimentary coffee and tea area, you can ask for water if you’d like. Coffee area is a mess, bathrooms aren’t very clean either. Vending machines are available, but the snack one is out of order, has a sign that says there is another near loaner department, there is not, there is a drink vending machine in the break room. Not a huge deal. I did expect some kind of snack offering considering it’s a luxury brand dealership. The service advisor was new, told me when the car would be ready, price of service, said if anything is suggested by mechanic they would call. They ask if you’re dropping off or need a ride, they provide complimentary lyft’s. Overall, it wasn’t the luxury experience I expected, and there was a lot of hiccups, from not properly booking appt, to misinformation about how to obtain loaner vehicle, to cleanliness of facility. Hope they correct all of this in the future. I will say that signage in service that instructs you on waiting in the vehicle would also be helpful. All personnel were polite and friendly.

After a few problems initially, Mercedes went over and above to make things right and I am not happy with the service I am receiving

Would give it 5 stars but my service experience was not good. Did it on line but could not find option for them to pick up car or give loaner. Called the phone number but it’s a phone bank in Atlanta. Long wait, couldn’t get some answers, they switched me over to Delray and naturally got voice mail. When I dropped it off for a routine pre-paid service I was told to wait for ‘an associate’ (? Why?). After waiting I asked again, told I didn’t have to wait after talking to an associate. Frankly, when I went to pick up my car I assumed an outdoor voice to get attention to simply pick up (no charges, routine service). Other things, but mostly upset at lack of ease of just talking on phone to someone at the dealership. Next car will be a BMW, never had anything but great service there.

I have been driving Mercedes Benz for so many years, and I highly recommend this dealership. I appreciate high quality service therefore I also recommend Mardi in sales, and Jonathan Vargas in service.

Thanks to Eric in service for taking care of me and my car quickly.

I was very pleased with the service and the service agent Nate. He was very courteous, answered all my questions kept me informed and made me very comfortable.

Excellent service! Benjamin Shatkun was my sales person. He did a wonderful job from start to finish. Also, Russell Rienzi took great care of me for the financing process. This dealership is transparent. You know you are in great hands the minute you walk in the door. I highly recommend Benjamin Shatkun if you are looking for a car.

My name is Porsche, I drive a newer 2021 vehicle I came in to drop my vehicle for service as well as receive a loaner. This dealership( Mercedes of Delray) seems to cater to the white race. Being that I am African American, I assume I stand out like a sore thumb here. Previously I witnessed a very difficult customer being catered to over a vehicle preference (loaner) while I only requested that the vehicle have tint on the front window as most of their loaners do. When I asked for this preference I was told by my service advisor Nathan that this wasn’t possible as the vehicles were “claimed” although they are loaners. I wont return to this dealership. I’m sure I’m not the only African American customer that has experienced this type of treatment at this particular dealership. The true disregard for certain customers sickens me. I refuse to ever be mistreated or made feel like my PREFERENCE is second to anything or anyone. The loaner manager is Dana. John is the service manager who also appears to cater to a certain race. They will never ever see me again and for that I will never do business with Mercedes-Benz again. When my lease is over. Before leaving there was a gentleman complaining about the POOR SERVICE, I agree it’s definitely POOR!

This place is a joke. Tells you(even with an email) that your car is reserved and sends you through fiancé and even assures you it’s a done deal and takes a deposit and if a local comes in(cleaner deal) makes up a BS excuse on how it got sold out from underneath you. If your an out of town buyer I strongly advise to for sure not buy from Ron Miller and MB of Delray

Delray Mercedes fixed the problem within a couple of weeks. Because it was intermittent it was taking a little extra time and they had to order in parts from Germany. The same problem was brought to Mercedes of Miami and they kept the car over five weeks, charged me $2500, and did not fix the problem.

The service, they are right on point. They wait time was exactly what the told me. Staffs are very nice and friendly, coffee was good and the lounge is very comfortable.

Not sure exactly how to rate Mercedes Benz of Delray… Let me start by saying this. My service advisor Johnathan was wonderful. He communicated every step of the way. (My car was in the shop for two weeks) However, from the moment I walked in and spoke to the concierge to get a loaner car or to return my loaner car was awful. Not to mention I was told that they didn’t have loaner cars for three weeks!! Isn’t that one of the perks of going to the dealership? In any event the customer service is the worst I’ve experienced. The concierge unfortunately I can’t remember his name to mention but he seemed in a bad mood angry and hated his job. And this was 8 AM!! He stood around talking to other coworkers while I was standing there as we made eye contact. I smiled hoping he would come over. But continued his conversation not even to say “I’ll be right with you“. When he did come back to the desk he was rude and seemed as if I was interrupting him. When I had to come back he still had the same attitude. It’s unfortunate because next time I will drive out of my way to get my car serviced.

Excellent service, truly.

My vehicle was disabled on June 10th and I needed a flatbed to get my car to the MB dealership on Linton Blvd in Delray Beach, FL. MBUSA was excellent in sending a flatbed. The receptionist at the dealership was horrendous! She disconnected me several times, transferred me to the main menu repeatedly and was totally uncaring that I was stranded on the side of the road. I was determined that this was going to be my last MB. When I arrived at the dealership, Kelvin Martinez changed my feelings. He was excellent! He listened to me, was caring and had my vehicle repaired while I waited. Kelvin is a an asset to the dealership. I still need to return to the dealership on June 15th to have my front bumper adjusted by the Collision Dept.

My service agent is the best. Evon is courteous, professional, & most helpful!

I find to have professional service team. They are very catering also.

I am a long time Mercedes customer. With the pandemic there has been a decrease in available vehicles to lease. i saw a car online and did the inquiry. I live in Ft Lauderdale but the car was in Delray. I received a call from Kamryn at Delray Mercedes. She was very informative and set an appointment for me to come see the vehicle that day. The vehicle was clean and ready for me to see and drive when I got there. Kamryn did everything to get me a great deal without spending an enormous amount of hours there. Sales Manager Darren really worked to get me the best deal as did the finance manager Kavon. I highly recommend Mercedes Benz of Delray for outstanding customer service. Well worth the ride if you're not in the Delray area.

This is a dealership that is of the highest quality based on my recent experience. I have purchased many cars in my life dealing with a very broad spectrum of people with a wide variety of characters and behaviors. The experience I had purchasing a new vehicle at Mercedes-Benz of Delray was the best among them all! I spent most of my time with their vehicle professional, Larry Streng. This was the first time I had ever been in this dealership and the first time I met with or worked with Larry. After some brief questions, he lead us through a discussion of the alternatives, all of which were consistent with my expressed views and wants with no distracting deviations. I had done some homework, but he deftly filled in the empty spots of my knowledge. After narrowing down the specifics we were introduced to a manager who joined us to work with us on the sale of the existing vehicle. A good discussion that ended quickly at an agreeable point. I had a similar experience working with the leasing manager. They all stayed on point with no distractions and focused on the end point. It didn't stop there. I had several contacts after the transaction was over a period of 2 weeks with their follow ups to ask if I had any concerns or questions about the vehicle. Larry answered every one clearly and on point. I was impressed with their display of knowledge as you would hope but they were easy to work with, answered every question and overall made this a good experience. I would use them again and highly recommend them based.

Glen was great and accomplished more than I thought was needed

My dealer was Glen Castillo. He was very outgoing the first day with another man named Mike. They told me they would give me a call later on that day to break down the possible purchases I may need for my vehicle. The first day, 5/27/2021, I came to the dealership for my 8am scheduled appointment. I didn?t hear back from Glen until 3:40pm. He gave me the breakdown of how much the repairs would cost and then told me to call back when I have reached an agreement with my family. I called back twice and did not receive a response, except for his reply about sending an email of the parts and repairs needed. The next day I called Glen and did not receive an answer. I then texted him and asked him to call me. Again, no reply. I went to the dealership and had to wait an hour just for his services before addressing him about his negligence. He brushed me off to the side by saying he had other appointments. I informed him that it was unfair that he ignored me and he td me that he can?t deal with me because he had other appointments. I then sat in his chair and waited for his assistance. He brought another client out and spoke to him about his vehicle. I wasn?t really listening in until he offered his client a FREE examination of his vehicle to check for other damages that may have occurred. It caught my attention because Glen and Mike said I would have to pay a fee. It took me getting my father on the phone to actually get assistance from Glen. He decided to wave the so called fee for getting my car examined once my father brought it to his attention that there was no written confirmation of the fee payment processing. I am very unsatisfied with the way I was treated here. As an owner of one of three Mercedes Benz vehicles in a household, I would expect betterment treatment.

Excellent service

I have been in this business for over 27 years and Mercedes Benz of Delray did everything they had to do to earn my business. Everything was smooth fast and now my wife is a Mercedes owner. Thank you Cliff Brush you have an amazing team.

Too many departments and nobody knows what's happening there, going to BMW

Very efficient and personable. Great service!

Do not take your car to this service department. It will disappear into a black hole. No calls, no answers, no time-line on service. You're on your own. Reservations are meaningless. I've gotten better response from a corner gas station.

David, my service advisor, has been very helpful since I've been switched to him. He has been taking care of my SUV with all his professionalism. As busy as he can be, he always has time for his customers. If you decided to buy or lease a car at that place which has been excellent to me, your service advisor should be one of your key considerations, as they don't make cars. Bellow is how I rated my last service at that place: STAR 1: Great reception (Full) STAR 2: Great service with professionalism. All the details were addressed. (Full) STAR 3: Loaner was good, not great. Next time give me a car with full tank so it will be easy for me to return it by filling the last day. I'm frugal. I lost about $30 (2 drinks), returning the car over 3/4 of tank. (Half) STAR 4: Customer update was OK. Do not let the customer call for feedback after a week while the car was about to be ready the day after the call. (Half) STAR 5: overall customer satisfaction was excellent. I will definitely refer that place to others. (Full)

Awful !! Brought car in for service. Never got fixed

I am very Satisfy with my visit to Mercedes Benz at Delray Nathan Hajai 'hope I spell his name right' He was more than helpful could not ask for a better person to deal with would not trade him for anyone else again a big thank you to him please and may God bless you all at Mercedes Benz at Delray Awesome Team.Team Work makes the Dream Work. THANKS MERCEDES BENZ AT DELRAY

Please let me first state that I NEVER write reviews, I simply do not have the time. However, I had to make an exception for my experience buying a car from Ben Shatkun at Delray Mercedes Benz. I went into the location after several negative experiences at other dealerships. I told Ben the model and packages that were required in the car that I would purchase. I had been looking for over 4 months! He not only listened to me and my requests but he found the car in the same day! He had it shipped to Delray and I was in my new car the very next day. Not only did he sell me my Mercedes but he is the go to for my family and their new cars. I highly recommend going to see him for an easy and painless car buying experience. 2021 Update- since my initial review I have purchased 3 cars from Ben and I couldn’t be more pleased. If you are on the hunt for a new ride, I highly recommend stopping by and talking to Ben.

Alexandra Ayres was my sales rep, she made me feel welcomed and at ease with her lovely personality. She worked with me with excellent knowledge of the brand and was patient with me and my dozens of questions. I left the dealership with every question answered and no loose ends to tidy up later. I have already brought a friend in to work with Alexandra. Everyone else I worked with there did their job seamlessly and with pride.

Evon, my service advisor, was quick, professional and goes above and beyond for a smooth service. As a professional and mom myself, it is highly appreciated.

Great service from service manager Glen. George was a pleasure too, my shuttle driver, instead of hanging around waiting and so prompt. Car was ready by noon same day. Pricing beat others too. All around a 5 star experience from a very attentive crew.

Great service

Kamryn Dodds at Mercedes of Delray was our salesperson and she did an excellent job of keeping us up to date on the status of our order for a 2021 C300 convertible. The showroom is state of the art, and the people who work there are friendly and ready to help with any questions.

Appreciate the service department. Always on time. Lots of credit to David Ry for working with us . My husband and I send many people to Mercedes-Benz Delray because of the great service!! Thank you

Johnathon was a true professional, great communication is the key

Warm welcome from my service adviser. , she was patient,caring. Excellent service. I'm very satisfied

Customer service excellent but quality of repair could be better, I had to bring the car twice to the dealer and each time, they deliver the car with a very low tire pressure on one side.not a big deal but annoying.

Prompt service knowledgeably staff.

Fast service Air up my tires good to go.Nice staff

Very Very Good

I recently took my older model SL 550 in for service. Dealing with David Rhy has been a pleasure. I appreciate his honesty, and integrity. My experience with Mercedes has been wonderful for the past several years. Their staff goes above and beyond to please their customers. Thank you, Dawn Bruner

I would not recommend Mercedes Benz of Delray. I've had my car for almost 3 years now and serviced by MB Delray until now. I even purchased an addl warranty for my wheels and tire, maintenance and extended mechanical warranty. The service dept is not up to par with the service of excellence. Now that I am out of the bumper to bumper maintenance warranty it seems that the dealer fails on every aspect. I left my MB for service with SA David for repairs on slightly bent rims. Unfortunately, David got sick, which I had not known until my car was at the dealer for a month. I called and left messages even to the service manager requesting on what happened to the car. It was unprofessional for no one to contact me and also chasing the down dealership. I finally got a hold of someone (Kevin) who explained to me the service manager would call asap which never occurred. I know we are under different times, but there needs to be a backup plan in place. When I arrived at the dealership my car was still not ready and no one had a clue. Glen who I did not know handed me a bill of twice the amount i was quoted. He said he knew nothing about my car. I saw a business card with his name and title assistant manager. I mentioned him about his title and explained to me that ALL SA's are assistant managers. I left so unhappy that it took me a while to write this review. My MB still shakes as if it was not fixed correctly, but I refuse to take it back. Please reconsider on buying or servicing your vehicle at this dealership. Complete waste of time and I will be looking on maintaining my MB somewhere else. I will be purchasing another MB in the near future, but not from here. --------------------------- Dated: January 19, 2019 I am on the fence on recommending MB of Delray. I came into buying a 2019 C43 AMG from Michael Luciano. In the beginning everything had been great. After 6 hours at the dealer, I finally was able to get the ball moving on purchasing the car. Micheal did not have great knowledge of the car. I was disappointed to learn after taking the car that it did not come with adaptive lights after I told it was. Not a deal breaker but it was a factor of purchasing the car. During the process their computer systems kept crashing so the buying process was not as smooth. Then the attendant to instruct how the car works was in a rush because it was the end of the day. He made sure to let me know what time his schedule ended. After taking the car home, there were things that needed addressing but had not gotten to with the dealer yet. Michael called me a week later and asking me about the car. I asked him to address a couple issues and he said would call me back. NEVER DID. I called the dealer and decided to leave a message to a service advisor. AGAIN no call back. Now I feel that their only importance is to sell the car but no customer service. Disappointed to say the least. I value everyone's time as my time should be as valued as anyone else's.

Johnathan was excellent! I took his business card, so I can schedule my next service appointment with him. Thank you!

Everything was done in a timely and efficient manner. We are very pleased with the service provided.

I would not recommend Mercedes Benz of Delray. I've had my car for almost 3 years now and serviced by MB Delray until now. I even purchased an addl warranty for my wheels and tire, maintenance and extended mechanical warranty. The service dept is not up to par with the service of excellence. Now that I am out of the bumper to bumper maintenance warranty it seems that the dealer fails on every aspect. I left my MB for service with SA David for repairs on slightly bent rims. Unfortunately, David got sick, which I had not known until my car was at the dealer for a month. I called and left messages even to the service manager requesting on what happened to the car. It was unprofessional for no one to contact me and also chasing the down dealership. I finally got a hold of someone (Kevin) who explained to me the service manager would call asap which never occurred. I know we are under different times, but there needs to be a backup plan in place. When I arrived at the dealership my car was still not ready and no one had a clue. Glen who I did not know handed me a bill of twice the amount i was quoted. He said he knew nothing about my car. I saw a business card with his name and title assistant manager. I mentioned him about his title and explained to me that ALL SA's are assistant managers. I left so unhappy that it took me a while to write this review. My MB still shakes as if it was not fixed correctly, but I refuse to take it back. Please reconsider on buying or servicing your vehicle at this dealership. Complete waste of time and I will be looking on maintaining my MB somewhere else. I will be purchasing another MB in the near future, but not from here.

Very good service Everything was done on time as promised

I posted my initial rating and a few remarks related to the buying experience. The dealer responded by asking me to call the General Manager which I did (Cliff Brusch). (THEIR RESPONSE : Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon.) I did call back and asked for the G.M. but had to leave a message. NO One ever bothered to call back. Perhaps another case of "lip service" by responding but not following through. Al Schoester Vero Beach, FL

I have taken my car to be serviced here twice. The first time was an okay experience but my second time was a disaster and now I need to go in for a third time. I took my car in as the battery needed to be replaced. So they went ahead and replaced the battery (great). When it came time to pick my car up they lost my car (how did they lose it no clue), it took them close to two hours to locate it. They did finally find it and I drove away. However, when I drove away my air conditioner started making noises. So, now I need to bring it in for a third time to fix the noise. I asked and left messages to speak to my rep and a supervisor a couple of business days ago but no one has called me back as of yet. I never write or leave reviews and would even like to change this review If the dealership can do right by me but I do feel I was wronged and decided to write this. Thanks for listening, Marc.

Professional experience and efficient service

Glen is awesome!!!!!!

I had a gate great experience with Evan I would recommend him to anyone I drive an additional 30 minutes to this dealership just because of the service

Darren Lazar and Joe Seplow were awesome. East purchase and a pleasure to deal with. Highly recommend.

Great service Very happy with all the staff very accommodating

Excellent the service was fast and well done. Great attitude.

While it wasn't the biggest this was by far the easiest vehicle purchase I have ever made. Big shot out to my guy Joe Seplow for being such a helpful sales rep!

Jonathan Vargas is my service manager and is always very professional

My car caught fire---The asst. mgr, or my tech Nate was awful...wouldn't allow me to go see my car nor take my belongs out until I saw a manager and complained. 5 weeks later, Mercedes still won't tell me what ELECTRICAL issue caused this problem that could have taken my life

Great people to deal with. One of the best experiences I have ever had buying a car.

Have been going to this dealership for years. My husband and I buy and service our cars there. Very competent and friendly staff.

Took a little longer than expected but otherwise not too bad

Service Department. Melissa assistant Service Mgr. is excellent. Very good at her job and personable.

No Pressure. I picked the car myself

Delray Mercedes provided great service. Prompt appointment, friendly and professional service. Good people.

They fixed my car and damage my interior seat and headliner so they cleaned not good and sprayed something and stained my temperature and speedometer cluster so I I will take my car to another Mercedes-Benz dealership

Pleasant experience as far as car service goes....

Great experience, everyone went above and beyond to assist in making the purchase of my Genesis great. 2nd car I have purchased here since 2018. I will be back. Sales Associate Mike L is awesome.

My only complaint is no one called me when my car service was completed. I had to call them.

Worst experience that I ever had at Mercedes Benz Delray Beach they stained my headliner and my speedometer gauge and the manager John didn?t addressed my problem so I moved to Mercedes in Deerfield,

The adviser nathan didn't addressed something that they damaged when my car was in service . I will not go there any more No recomended

Top notch service with Stacey she explained very well the job to do showing me broken parts to be replaced,I did appreciate that effort considering the pricy work order.

Too soon to know how well the emissions update was done but it drives the same, nice job Delray FL.

They were short staffed and had to wait over a half hour for my appointment

Fantastic experience from the time I walked I. To the time I left with my new GLC 200

Mr Joseph Seplow (SP) was the ultimate professional; extremely courteous and helpful. Had to wait (too ?) long to get with the finance dept people to finalize the buying process. Finance Dept (Allan) did NOT send documents via e-mail as promised. When calling the dealership 3 times on Friday May 7 (at the main number) to speak w/ Finance Dept, my calls were never answered and I got the same recording looped back at me. Had to leave message with Joseph Seplow.

after an inspection I was told that I needed a new tire for my 2019 GLC Coupe. A day or so later I received an email reminding me that I needed a new tire and that MB was offering a discount on tires. I responded asking the cost for a new tire and installation, so far no response

My service advisor David was amazing! He was very professional and very timely!

Robert was excellent to work with, as was Kavon, the finance manager. At no point during my car buying experience did I feel pressured, rushed, or made to feel uneducated. They took their time outlining everything to me and presenting all possible options in order for me to make an educated decision that was best for me. The best part of this whole experience is that there were no games played, no waiting for hours on numbers or quotes. This was the quickest, most painless car buying experience I?ve ever had. I love my new AMG and I couldn?t be happier. Thank you MB of Delray Beach. You made a customer for a lifetime.

I have a sprinter RV . Certain issues arose requiring patience and professionalism . Kevin Suarez was up to the task and handled the Sprinter issues without complications . He’s an asset to Mercedes and those he helps

A week ago I purchased a 2020 Mercedes C Class convertible with a little over 6,000 miles on the odometer. Since purchasing the car, I had to take it back to Mercedes in Delray Beach, Florida because the lever to open the window on the passenger side was broken. A week later I have discovered that the switch to close the trunk, after it is open is broken. This should not have happened. And when I place a call to the my sales person and the manager I do not receive a phone call back, if ever or in a timely manner. Right now I have mixed feelings about this dealership.

good service but i do not think they repaired the sensor recall when they were replacing the speed sensor?

From walking into the door to walking out I received excellent service!

Professional and cordial people, devoted to Customer Satisfaction.

Great service! Everything was amazing!

Melissa was more than helpful with everything. She went above and beyond.

This location was very hard to get a hold of for service. After I dropped off my car for repair, it took forever for someone to get back to me. It was so bad that I had to contact the sales department and they were more helpful than the people in service.

The service this dealer has give is top tier. Stacey has been my service advisor since my ownership and her customer service has been a peace of mind. I truly appreciate how everything here is run efficiently.

Daniel was the best sales person I have ever come across. He made my experience leasing a car an absolute stress free experience.

I had an appointment with service. Decided to cancel the day before. Notwithstanding that they accommodated me immediately and had me out the same day. Nice staff. Dealt with David in service.

Evon my service manager is great! Had a car ready for me during my service and everything is always smooth and easy!

John Vargas took care of my service needs at service reception. He clearly knows the car very well from a technical standpoint. He kept me informed and navigated my. At through the various service areas to address several issues. John kept me informed and the car was ready when promised. The car was also returned to me very clean. As always, I am very happy with the service received.

Dropped of the vehicle; was serviced and available on time

THEY FIXED THE BRAKES BUT I ALSO ASKED THEM TO LOOK AT DRIVERS SIDE SEATBELT AND THEY DIDN'T. STEERING WHEEL WAS FILTHY WITH GREASE. THEY TOOK FOR TEST DRIVE TO CHECK ON BRAKES AND GOT THE STEERING WHEEL FILTHY. I DIDN'T REALIZE IT RIGHT AWAY WHEN I PICKED UP THE CAR. THEY ALSO TOLD ME IT WAS WASHED AND IT WAS NOT!!! WILL BE SCARED TO TAKE IT BACK FOR MORE SERVICE.

Joe Taylor was very professional and handled the process very well

Professional service at check in and check out.

Nat did a great job assisting us with a tire repleacement

I took our 2011 Mercedes E Class in for the 100,000 mile check-up. The appointment was easily made and confirmed. Reception on arrival was rapid and courteous. Discussion with Evon of the extent of the maintenance to be performed was clear and direct. Our loaner was immediately available. And, the entire job was completed in one day. Could not have been smoother. Thank you!

Ease of booking an appointment; the email and text reminders of your appointment; all the service advisors are very helpful- especially Stacey. Finally, the service itself has been first rate.

I felt very taken care of, Nate was very attentive and listened to my concerns and requests with great advice, regarding my 2015 GLK

Very efficient and courteous.

Made appointment for service with loaner 2 weeks out the date was entered wrong by rep so the soonest I could get a loaner was to wait 3 more weeks bought the car in without a loaner halfway through the day they tried to upsell me $5000 more in repairs when I came to pick up my car I had to wait close to 45 minutes to be checked out and pay my bill

The service advisors at this dealership are always very nice, but that is if you can even get in touch with them. We purchased our 2020 GLE eighteen months ago (from another dealer) and have had nothing but problems with it. Since Delray is much closer to my home we opted to service the car here. This car has spent wayyyyy to much time at MB Delray service. Each and every time I hope that the issues are resolved and each and every time we are disappointed and new issues arise. This time around I waited almost a month for a service appointment so that I could secure a loaner car (they NEVER have loaners available) and upon getting my loaner vehicle not only was it filthy (which is terrible on a normal basis, but with covid is inexcusable), but the car rattled terribly and the air conditioning sounded like a jet engine when it was on. My frustration with the situation grew as each time I reached out to my advisor for an update on my own vehicle and I kept getting told that they are "very busy" which is not what you want to hear when you wait a month for an appointment and would be in touch. Seriously I could go on and on, but I will leave it at this ..... if at all possible try another MB dealership!!!!

They said to contact the dealer to see how to make my experience better after responding to my repair experience. They absolutely offered nothing to make my experience better . I guess I need to contact the dealer licensing bureau

Answer their phones in person and transfer to a person and not vmail.

Very attentive and friendly staff.

Love my new C300 with panoramic roof....very sleek, spacious and elegant...my Himalayan loves it too!!!!

The staff always do excellent service

No problems at all. Dropped my car off for A1 service and drove off in my loaner. Easy and quick. Mercedes Benz of Delray serviced my car and I was able to pick up my car the next day.

Thanks to the Service Manager, Nate and Kevin for getting this done. Great job! Stereo works great, good as new. Vehicle was returned clean!!! Thanks guys!

My service advisor Stacey was great. She keep informed me and explained on what my car needed .

Very pleased. Econ, your service advisor is tops. He is knowledgeable, pleasant and helpful.

They are very caring about your needs.

Very efficient service department. Service performed on time and budget.

I have 2016 MB GLC 300 year 2016 . I bought it as a certified vehicle less than 2 years ago and have driven it less 7000 miles . It has needed whole steering wheel replacement within couple of months of me buying it . Then a piece on top of the windshield was replaced . While fixing that they accidently broke the windshield so they replaced the windshield Feb 22 nd 2021 the vehicle started shaking violently when I started it and the engine light came on ! It was towed to the Delray Dealer where I had purchased it from . I just got it back after the WHOLE ENGINE was replaced . Well, yesterday I started it and it did the exactly the same thing as before the repairs and the new engine ! I believe this is unacceptable that when I purchase a certified vehicle and it needs a whole new engine at 45000 miles ! I mean , I didn't go to OFF Lease ONLY ! Help !!

GREAT CUSTOMER SERVICE, VERY ATTENTIVE AND ALWAYS READY TO WORK WITH YOU

Very Good service. The advisor is efficient and helpful.

Evon Dawkins is a true professional. He figured out what the problem was pretty quickly.

CMy serviceman Evon in the Delray Beach office is Super!!

Brought car in to repair a leaking tire problem. Even though I didn’t have an appointment,everyone was extremely helpful and understanding and worked me in . Evon was particularly kind and helpful. I have trouble walking and he brought everything to me.

Kamryn, my sales associate was both pleasant to work with and very knowledgeable. She listened to what I was looking for and quickly identified a perfect vehicle. The purchase went quickly and smoothly. Kamryn has also been very helpful subsequent to the sale answering my questions and taking care of a minor issue.

This was a great buying experience. I?m very happy I went to this dealership and switched from BMW. I recommend to ask for Bryan Oulton in sales and Russell the finance manager was also a pleasure to work with. If you?re buying a Mercedes, this is the place to go.

Great service....a happy customer. !!!!!

Friendly and helpful staff. Easy to do business with. Thanks Ron Miller for your help.

Bryan and the staff made it very easy to get me into my CPO E400 Coupe. Very great service. I recommend Mercedes-Benz of Delray!

Our manager Darren at Delray Mercedes was terrific. He went over and beyond to make sure we were happy. We would recommend him and his staff any time.

They have outsourced there service appointments. It was awful. If it wasn?t for my service advisor Stacey I would of left and never returned. Stacey saved the day and turned a negative to a positive.

My service advisor Shelly saved the day. Had a very bad experience trying to book my appointment. If it wasn?t for Shelly I may of left and never returned.

Seamless experience as always with Stacey. She is the reason I go to Mercedes of Delray. Thank you Stacey for always making certain all ducks are in order. Dr Betty

Our salesman Charlie Ortega made buying a car easy. He was fast, knowledgeable, and very personable. Highly recommend him.

Benjamin was very profesional and knowledgeable reference to the Mercedes Benz, i felt very confident and comfortable with the process, I am super happy with my brand new MB Gla 2021, the car is the best vehicle ever had

took three visits to complete the work properly. 1st visit no parts, 2nd visit didn't put it back together correctly. Third visit was to fix the first visit. Staff are nice but management needs to an overhaul. Paper work completed incorrectly, warranty items take forever, No one answers the phone and No one returns calls. Still waiting to be reimbursed for back dated warranty issue 3 months!-

Nathan, my customer service person was very helpful, friendly, professional and extremely charming !

David Rhy, service advisor is the reason we continue to service our vehicle at MB of Delray. He consistently goes above and beyond to deliver exceptional customer service! Communication, convenience, integrity and of course the vehicle is always handled impeccably by the service team. We highly recommend David and MB of Delray for all of your MB service needs.

Great, efficient service. Evon is always a delight to work with.

Great service and employees

Del Ray Mercedes Benz out a diehard battery in my Benz and charge me for a MB battery. These people are crooks!

Great Michael was a vary good salesman !!!!!! Good experience , well done !!!!!!!!!!!

My experience with the customer service representative was great. I came here for scheduled maintenance service.

Very good and quick service

My battery died unexpectedly and Glenn and Mercedes of Delray did an amazing job of fitting me in and replacing my battery within the day. My car was clean when I picked it up and they did everything to ensure that I was happy with my service. Would definitely recommend this dealership!! Thank you!!

Performed work on time and perfect.

Routine service. Routine service. Routine service routine service

Always prompt, fair and professional service from Evon Dawkins at Mercedes of Delray!

Always prompt, fair and professional attention from Evon Dawkins at Mercedes of Delray!

Glen Castillo was extremely efficient....got us in for an emergency service promptly and followed through with superior service.

Efficient, clean, polite, comfortable, expensive.

the salesman was very friendly and helpful as was all of the staff. the dealership had a wide variety of vehicles to choose from

Kevin is a detail person. He is personable, knowledgeable and courteous. The service for the most part is good and I am certainly in out out easily.

Very poor from the service all the way up to the service manager Took my new car in because I found a scratch in the chrome and basically said good luck on a $55,000 car did not realize you had to inspect every inch of the car I will never go back and never buy another car from them The only reason why I gave them a one star is the salesman was very professional

They were great to deal with!

I have no way to judge quality and facilities but my service rep, Roger was very helpful

Recently moved to Florida from Ca. Wasn’t sure if I’d have the same great service here as at Calabasas MB , Ca. I was pleasantly surprised that I did, even during this pandemic ! As of today, I would recommend MB of Delray and Melissa.

The courtesy I received from start to finish was exceptional. The check in service worker, assisted me in unharnessing my key from my wallet key holder.(This is always a challenge for my fingers.) Then he escorted me to the waiting room. Soon my service advisor, Evon, called for me to come to his office and informed me my service would take about an hour and a half. I decided to wait. And he offered me water. During my wait, I needed help in the lady's relating to the sanitizing seat cover. A very kind sanitizing lady helped so courteously, I was visibly grateful for her presence. I witnessed the sanitizing process personally, all around the work area and felt the company's customer appreciation and safety efforts first hand. I felt valued. When my auto service was done, I got another escort with Evon to my washed and vacuumed auto. And, I had had another pleasant experience.

Great service, friendly staff, clean environment! I recently had a service done on my vehicle! Kelvin did an awesome job, performed needed recall and turned my car back to me in timely fashion and even detailed it! 👍

Mercedes Benz of Delray Service was accommodating during my service to make sure my experience was completed in a satisfactory manner.

Had a minor issue with new Mercedes GLA. Salesman Brian was terrific in helping me to get this resolved.

Easy to work with, prompt service. Communication regarding service was thorough. Refreshing to have a feeling of confidence throughout my experience.

Prompt repair

Had the 10,000 mile required maintenance done on my GLE 350. Everyone involved with the process were very professional and kind. The vehicle came back very clean and everything I had requested to check was completed!

Service Manager was professional and seemed to care about providing exceptional service. The LYFT ride was very smooth.

The dealership is extremely professional, friendly and helpful. They are very easy to work with and make the visit pleasant.

I had recently a yearly service for my 2019 Mercedes benz S450 sedan. The appointment was right on time. The advisor was very attentive. The car was serviced within promised time and done as was discussed with advisor. The cost for service was as was mentioned by advisor prior to service. The paper work was clearly described what was done and suggested what need to be looked for in the next service period. I was satisfied with the service

Mercedes of Delray was great. I had service this week and it went very smooth. I appreciate Melissa helping me while Shawn is out.

Service last Saturday was not good

Hard working and make you feel they understand

Making the appointment was easy with plenty of options re day and time. I had to wait maybe 10 minutes to see my service representative, he reviewed my cars maintenance history and recommended a work package, told me up front how much it would cost and told me when it would be ready. The car was washed and delivered to the service area just after it had been promised, I paid conveniently right at the service desk and was on my way. Who could ask for more.

Well organized, polite staff, and efficient professional service

Pleasant sales experience with my sales associate Ron Miller (5-Stars). Not so much when it came to signing the paperwork: Kavon Moradi (CFS Manager) was your typical "used car sales guy" trying to sell you all the protection maintenance programs. When I declines all of his offers he became rude, condescending and did not explain anything anymore about the paperwork. Rude, unprofessional and unacceptable. He is a 0-Star employee and representative for MB of Delray!

I went to lease a car in March 2018 and the sales man told me all lies to get the business, never explained the contract at all , never gave me a second key or the book. It took me several months for him to return my call and send me my second key. When I went to turned in the car I got hit with a $595 plus I went over my mileage a little the sales person had told me at the point of signing the contract if that happens no problem once is just a few miles. What he did not tell me is In order to get that $595 waived I have to buy or go into another contract!1 Horrible customer service. They have to lie that much and trick customer to get a sale. Spoke with the manger and he seem to be in agreement with the sales man I guess thats how they get their business. Very sad what people do to get sales at the customers loss! Never will buy another car from them or even recommend them!!

Great service Very professional. Very organized

Excellent my assistant Nate was wonderful and bent over backwards to help me

My family and I bought several cars from this dealership over the years and use it for all our cars services as it's also the closest location. While the dealership people generally speaking are courteous and nice and the service is reliable, the issue continues to persistently be the follow up. I find it very frustrating that I must chase after the rep for follow up. Latest being that when service was done a repair also required parts to be ordered. I was told it'll be couple of days and they'll call when they arrive to bring the car back to install. That was over two weeks ago. In same week I called and left a message for sales to call back about purchasing an extended warranty. Was told by the lady who took the message someone will call in 24 hours. Still waiting after two weeks. Yes I'll eventually find the time to chase after this and they will come through with the service eventually, but I still find this pattern of broken communication and lack of follow up disappointing especially when you're interacting with representatives of a high end product where service should match the expectations.

Always provide great, efficient -and friendly service

Had a dead battery. Gentleman from Mercedes-Benz of Delray cam to my house and installed new one. Very professional, very personable and done in a very timely manner.

Glen was very good an very informative. I hope he will be there next time when I need service. He was very pleasant,

Love the personalized service I receive from Kevin ! He never a stops , very professional. Keeps you informed and updated on the service . Almost 4 years with Mercedes in Delray . Time for a new certified car . Only buying from Mercedes because of Kevin. Kevin your the BEST !!! Thank you

As a returning customer to lease a car that I’ve love all my driving life I can say my experience was excellent

Kevin was great to deal with. I had to get 4 new tires!!!! Ouch!!!! But , Kevin helped me the whole way. Love my new tires

Great Service department?

Was called at 1:09 pm to pick up my car. Waited 25 minutes to pickup because they had to put through the car wash. Put it through the car wash before you call. I waited 18 minutes on my initial drop off of car to see service agent. I had an appointment and he didn't have another customer. I think what happened when I checked in outside the never told the agent. Very disappointed.

Melessa went over and aboard to find our tire ins po

Drop it off..was done on time ... beautifully cleaned... my service person Calvin could not have been nicer..would highly recommended them.

Mercedes-Benz of Delray was highly professional and communicative in my most recent interaction. I required a complete service, new tires and body work. Everything was done to a hi standard. I particularly appreciateThe quality loaner car that I was provided during this servicing.

I waited for my car and they put it in the wrong pile so I waited for far too long.

Excellent experience from beginning to end.Located great car at reasonable price with a history of use and service. Staff was professional and helpful. Process was painless and completed in a few hours.Would highly recommend Auto Nation to anyone purchasing a new or used 🚗 CW Eastman

Great service!!!Attention to detail,followed up on going over questions

Great Experience, service rep went beyond expectations

The service was excellent. It was a good experience and I would recommend to a friend

Great service and service people

MB of Delray has serviced our MB over the past 10 years. Their service department is stellar. They make the appointment, take you on time, are always very courteous and provide a loaner if needed. Most importantly, when they promise your car will be ready, it is.

Evon was great got me in and out quickly

I recently took my car in for scheduled service. Your staff is professional and so polite. I always enjoy working with David Ryy. Thank you, Dawn Bruner

This dealership is advertising price drops greater than what they are. Yesterday I was in looking at a car from this dealership listed at $13,986 and today it was listed at $13,686. The difference is $300 but they are advertising a reduction of $719... someone’s math is off. 🧐 Be sure to check your own stats. I also went in to buy a car because it said it was an SEL but it was really an SE. This is two mistakes in two day. Buyer beware.

The service itself was great. I was told how much it was, and that's how much it was. One issue I have is that the retractable roof was leaking. They "think" they fixed it. If not, they told me the replacement of the seals is not covered by the warrantee. I think this is something that should be covered. Let's hope they stopped the leak. Also I went to sit in the customer lounge to wait for my car to be brought up. I ended up waiting outside standing because most of the customers were not wearing masks.

Need service for puncture tire. One of the best Benz dealerships I have been at. Customer service rep was great.

I had road service which because of a service man, Orlando, was a great experience. He was knowledgeable considerate and took care of the situation quickly. You can pride yourself on hiring someone like this young man.

Everything was great. My service advisor was pleasant and and knowledgeable. He kept me well-informed during the process.

David Gold was excellent in all areas! I've very much enjoyed working with him, and am so happy with my new Mercedes.

My salesman was David Gold and he was pleasant, knowledgeable and best of all he was not pushy.

Class Operation. Easy and Efficient. Awesome Salesperson Mardy G. Highly Recommend. A Real Pleasure to Work with. Look forward to Long Term Relationship with Mercedes of Delray.

Needed to replace a third tire rim (sigh), replace a battery, have the 8-year service performed (over $1,700), and replace the shocks on the trunk lid - all with only 37,000 miles on the car, purchased new in August 2012. Total tab nearly $4,000 was surprisingly expensive, but service was very good. Evon, the service rep, was terrific - polite, knowledgeable, efficient.

Did the work as promised on a timely manner

I am new to Mercedes and I could not have felt more welcomed! The process was quick, seamless and my husband and I left with a beautiful new 2021 CLA 250. Hamsa is wonderful and knowledgable and along with David finished our deal! David’s customer service and knowledge of the cars was super helpful through the whole process. It is safe to say that we will be back for our next car.

I went in because the top on my convertible wouldn’t go up. They were able to manually raise the top and order the parts. Before giving me back the car they inspected all the components and noticed the motor mounts wearing out. After a call to me they replaced them. They new I had an extended warrant so non of this worked caused me one cent.

I am new to Mercedes and I could not have felt more welcomed! The process was quick, seamless and my husband and I left with a beautiful new 2021 CLA 250. Hamsa is wonderful and knowledgable and along with David finished our deal! David’s customer service and knowledge of the cars was super helpful through the whole process. It is safe to say that we will be back for our next car.

Professional and non pressure sales tactics

My service manager Evin is great, gets you in , is in top of it and gets you out. The telephone system is the opposite however nobody answers and it can ring forever particularly service

Great service department. Melissa my service rep was very professional. Car is running great. Very satisfied.

Great experience Love Evon

She provided me with timely excellent service

Very efficient! Salesman very knowledgeable. Courtesy shown by all staff.

Devon was our Service Coordinator. Super helpful, very friendly and best of all - quick! He helped us with checking the car in, then picking it up at night. Very knowledgeable and professional.

Kevin is my advisor. what a pleasure to deal only with him. Always in top of everything. I wouldn't go anywhere else. Thank you MB of Delray

My warning light came on stating that a repair was needed for my drivers side seat belt/ airbag. I brought the car to Mercedes of Delray immediately. David my service advisor was able to get me a loaner SUV right away so I had a car to use while awaiting the parts to come in. Very good service and David was excellent

Came in to test drive vehicle with no real intent to buy. Loved the test drive and everything else about the car. Salesman Bryan was knowledgeable, professional and best of all low pressure. Negotiated a fair price quickly with no going back and forth to ?manager?. Spent hours after purchase going over all aspects of the car.

It was an easy purchase! No pressure just honesty.

Kelvin Martinez our service manager did an outstanding job . He explained the three differert service options for our SL and we chose the reccomended option . The time factor for the service was right on the mark . Checkout was accomplished quickly and the car was spotless , we have never had a car washed that well in decades . Cudos to Kelvin and your wash rack employees . Thank you MB Delray !

Evon is the best! The service is wonderful. I have used the services since I moved here 6 years ago?

good service and good sales people

Excellent service from making the appointment, dropping off my car, getting the loaner car from Eric and having Jonathon Vargas as my service representative. Jonathon was there Saturday morning to explain the service and approximated when the service would be completed. He called me with updates since there was a lot of work involved.

Although I spoke w the service rep (not Melissa) before dropping my car off a week before my service and reiterating the tires needed, they ordered the wrong ones. I had to wait an extra few days to get my car back, I had a loaner at least. Melissa was wonderful keeping me up to date with the progress

Excellent everything, and everybody, even the coffee !

Evon my service advisor was exceptionally helpful. The choices he explained to me helped me make an informed choice for my service needs. And relieved, make a decision, pressures off of me for what to do. I was very grateful for his suggestions.

Kelvin was very informative and helpful.

My service representative at at Mercedes of Delray, David Rhy is absolutely the best at customer service and the service technicians are by far second to none! Best experience every time I take my vehicle in for service.

Evon(service manager At Delray Beach FL MB for my vehicles) is always courteous, thorough, and communicates well in terms of "what do you think I should do". New brake pads are costly but worth it. Our 2015 model S550 is in terrific shape and has many miles left to give us. Well Done Evon - thanks for your attentive customer service - a rarity these days in the auto service industry.

The service person, Melissa, was very professional and went out of her way tobe sure my visit was easy.

I was generally pleased by the efficiency and promptness of the dealership. Those I engaged with were pleasant and efficient. However, I did not like being sent back to my home by an Uber or Lyft Nor did I like returning to the dealership in the same manner. I was uncomfortable being in a car with a strange person when the covid virus is prevalent. I also did not like being on 95. I prefer going 10th Ave and 10 th St to Swinton. I asked the driver but I was not understood.

Always a fast , easy experience. My service advisor, Kevin Suarez in Delray Beach is the best!

Easy, reliable and pleasant. Stacy was courteous and helpful.

Easy process, competitive pricing, professional staff!

Kamryn Dodds was fabulous which is why Delray got the sale.

My advisor Jonathan V always provides me with a excellent service, very happy with Mercedes-Benz of Delray!

We had very good service .our sales person mr David was very helpful and that made us decide to buy the new car

my car had 26,000 miles on it and had a front end shimmy. i had brought it in for service for the same thing 6 months ago i have gone through 1 set of tires and now have new tires and even though there was a recall on the steering coupling it shattered and i was told i had to pay for the labor to replace it. Mercedes picked up the parts. they should have fought harder with Mercedes to pay for the whole job. i was never notified when the car was ready to be returned, i had to call them. I have had the car for a week and still don’t know what the bill is. personally i think this is a poorly run dealership.

Service was great, attention to detail was impressive, salesman was knowledgeable and pleasant to deal with, comfortable showroom and the various functions of the car were fully explained.

Very professional, accommodating I will definitely return for future service

They helped me when Mercedes corporate wouldn’t Do anything for me

Mike, my sales concierge was extremely detailed and patient. I’m giving Michael Manocchio, Darran, everyone who assisted with my purchase ⭐️⭐️⭐️⭐️⭐️ for service.

Great experience with my salesman... Lou Green was the best. My go to in service is Evon. He is outstanding. Very caring and professional. He sincerely cares about his customers. Very grateful to have dealt with these two employees. Sue Pikus Delray Beach

The service personnel are professional and courteous. This is my third Mercedes, because I know I can count on good serve for my vehicle.

Shawn is always professional and always very helpful!

As always excellent service and care by Jonah!! Jonah was able to get everything done right away for me while I waited which was great. Ty Jonah!!!

The service from everyone at the Delray Dealership was superb. What an awesome team! My Sales Rep Bryan O, was very attentive to my needs. He was a good listener and understood what I needed in a vehicle on this purchase. He made my decision on choosing the right vehicle super easy. Sales management was also amazing as well as your finance Team. This is my fourth leased vehicle with Mercedes Benz. I’m from NY and recently relocated to Florida. The Mercedes Benz of Delray team made my experience magical.

recall work done exceptionally quick and as always, care and feeding of customers excellent.

Stacy followed up whatever I asked her to do and she did a great job. The car was ready and clean to be picked up.