Recent Reviews from Mercedes-Benz of Delray

Delray Mercedes fixed the problem within a couple of weeks. Because it was intermittent it was taking a little extra time and they had to order in parts from Germany. The same problem was brought to Mercedes of Miami and they kept the car over five weeks, charged me $2500, and did not fix the problem.

The service, they are right on point. They wait time was exactly what the told me. Staffs are very nice and friendly, coffee was good and the lounge is very comfortable.

Not sure exactly how to rate Mercedes Benz of Delray… Let me start by saying this. My service advisor Johnathan was wonderful. He communicated every step of the way. (My car was in the shop for two weeks) However, from the moment I walked in and spoke to the concierge to get a loaner car or to return my loaner car was awful. Not to mention I was told that they didn’t have loaner cars for three weeks!! Isn’t that one of the perks of going to the dealership? In any event the customer service is the worst I’ve experienced. The concierge unfortunately I can’t remember his name to mention but he seemed in a bad mood angry and hated his job. And this was 8 AM!! He stood around talking to other coworkers while I was standing there as we made eye contact. I smiled hoping he would come over. But continued his conversation not even to say “I’ll be right with you“. When he did come back to the desk he was rude and seemed as if I was interrupting him. When I had to come back he still had the same attitude. It’s unfortunate because next time I will drive out of my way to get my car serviced.

Excellent service, truly.

My vehicle was disabled on June 10th and I needed a flatbed to get my car to the MB dealership on Linton Blvd in Delray Beach, FL. MBUSA was excellent in sending a flatbed. The receptionist at the dealership was horrendous! She disconnected me several times, transferred me to the main menu repeatedly and was totally uncaring that I was stranded on the side of the road. I was determined that this was going to be my last MB. When I arrived at the dealership, Kelvin Martinez changed my feelings. He was excellent! He listened to me, was caring and had my vehicle repaired while I waited. Kelvin is a an asset to the dealership. I still need to return to the dealership on June 15th to have my front bumper adjusted by the Collision Dept.

My service agent is the best. Evon is courteous, professional, & most helpful!

I find to have professional service team. They are very catering also.

I am a long time Mercedes customer. With the pandemic there has been a decrease in available vehicles to lease. i saw a car online and did the inquiry. I live in Ft Lauderdale but the car was in Delray. I received a call from Kamryn at Delray Mercedes. She was very informative and set an appointment for me to come see the vehicle that day. The vehicle was clean and ready for me to see and drive when I got there. Kamryn did everything to get me a great deal without spending an enormous amount of hours there. Sales Manager Darren really worked to get me the best deal as did the finance manager Kavon. I highly recommend Mercedes Benz of Delray for outstanding customer service. Well worth the ride if you're not in the Delray area.

This is a dealership that is of the highest quality based on my recent experience. I have purchased many cars in my life dealing with a very broad spectrum of people with a wide variety of characters and behaviors. The experience I had purchasing a new vehicle at Mercedes-Benz of Delray was the best among them all! I spent most of my time with their vehicle professional, Larry Streng. This was the first time I had ever been in this dealership and the first time I met with or worked with Larry. After some brief questions, he lead us through a discussion of the alternatives, all of which were consistent with my expressed views and wants with no distracting deviations. I had done some homework, but he deftly filled in the empty spots of my knowledge. After narrowing down the specifics we were introduced to a manager who joined us to work with us on the sale of the existing vehicle. A good discussion that ended quickly at an agreeable point. I had a similar experience working with the leasing manager. They all stayed on point with no distractions and focused on the end point. It didn't stop there. I had several contacts after the transaction was over a period of 2 weeks with their follow ups to ask if I had any concerns or questions about the vehicle. Larry answered every one clearly and on point. I was impressed with their display of knowledge as you would hope but they were easy to work with, answered every question and overall made this a good experience. I would use them again and highly recommend them based.

Glen was great and accomplished more than I thought was needed

My dealer was Glen Castillo. He was very outgoing the first day with another man named Mike. They told me they would give me a call later on that day to break down the possible purchases I may need for my vehicle. The first day, 5/27/2021, I came to the dealership for my 8am scheduled appointment. I didn?t hear back from Glen until 3:40pm. He gave me the breakdown of how much the repairs would cost and then told me to call back when I have reached an agreement with my family. I called back twice and did not receive a response, except for his reply about sending an email of the parts and repairs needed. The next day I called Glen and did not receive an answer. I then texted him and asked him to call me. Again, no reply. I went to the dealership and had to wait an hour just for his services before addressing him about his negligence. He brushed me off to the side by saying he had other appointments. I informed him that it was unfair that he ignored me and he td me that he can?t deal with me because he had other appointments. I then sat in his chair and waited for his assistance. He brought another client out and spoke to him about his vehicle. I wasn?t really listening in until he offered his client a FREE examination of his vehicle to check for other damages that may have occurred. It caught my attention because Glen and Mike said I would have to pay a fee. It took me getting my father on the phone to actually get assistance from Glen. He decided to wave the so called fee for getting my car examined once my father brought it to his attention that there was no written confirmation of the fee payment processing. I am very unsatisfied with the way I was treated here. As an owner of one of three Mercedes Benz vehicles in a household, I would expect betterment treatment.

Excellent service

I have been in this business for over 27 years and Mercedes Benz of Delray did everything they had to do to earn my business. Everything was smooth fast and now my wife is a Mercedes owner. Thank you Cliff Brush you have an amazing team.

Too many departments and nobody knows what's happening there, going to BMW

Very efficient and personable. Great service!

Do not take your car to this service department. It will disappear into a black hole. No calls, no answers, no time-line on service. You're on your own. Reservations are meaningless. I've gotten better response from a corner gas station.

David, my service advisor, has been very helpful since I've been switched to him. He has been taking care of my SUV with all his professionalism. As busy as he can be, he always has time for his customers. If you decided to buy or lease a car at that place which has been excellent to me, your service advisor should be one of your key considerations, as they don't make cars. Bellow is how I rated my last service at that place: STAR 1: Great reception (Full) STAR 2: Great service with professionalism. All the details were addressed. (Full) STAR 3: Loaner was good, not great. Next time give me a car with full tank so it will be easy for me to return it by filling the last day. I'm frugal. I lost about $30 (2 drinks), returning the car over 3/4 of tank. (Half) STAR 4: Customer update was OK. Do not let the customer call for feedback after a week while the car was about to be ready the day after the call. (Half) STAR 5: overall customer satisfaction was excellent. I will definitely refer that place to others. (Full)

Awful !! Brought car in for service. Never got fixed

I am very Satisfy with my visit to Mercedes Benz at Delray Nathan Hajai 'hope I spell his name right' He was more than helpful could not ask for a better person to deal with would not trade him for anyone else again a big thank you to him please and may God bless you all at Mercedes Benz at Delray Awesome Team.Team Work makes the Dream Work. THANKS MERCEDES BENZ AT DELRAY

Please let me first state that I NEVER write reviews, I simply do not have the time. However, I had to make an exception for my experience buying a car from Ben Shatkun at Delray Mercedes Benz. I went into the location after several negative experiences at other dealerships. I told Ben the model and packages that were required in the car that I would purchase. I had been looking for over 4 months! He not only listened to me and my requests but he found the car in the same day! He had it shipped to Delray and I was in my new car the very next day. Not only did he sell me my Mercedes but he is the go to for my family and their new cars. I highly recommend going to see him for an easy and painless car buying experience. 2021 Update- since my initial review I have purchased 3 cars from Ben and I couldn’t be more pleased. If you are on the hunt for a new ride, I highly recommend stopping by and talking to Ben.

Alexandra Ayres was my sales rep, she made me feel welcomed and at ease with her lovely personality. She worked with me with excellent knowledge of the brand and was patient with me and my dozens of questions. I left the dealership with every question answered and no loose ends to tidy up later. I have already brought a friend in to work with Alexandra. Everyone else I worked with there did their job seamlessly and with pride.

Evon, my service advisor, was quick, professional and goes above and beyond for a smooth service. As a professional and mom myself, it is highly appreciated.

Great service from service manager Glen. George was a pleasure too, my shuttle driver, instead of hanging around waiting and so prompt. Car was ready by noon same day. Pricing beat others too. All around a 5 star experience from a very attentive crew.

Great service

Kamryn Dodds at Mercedes of Delray was our salesperson and she did an excellent job of keeping us up to date on the status of our order for a 2021 C300 convertible. The showroom is state of the art, and the people who work there are friendly and ready to help with any questions.

Appreciate the service department. Always on time. Lots of credit to David Ry for working with us . My husband and I send many people to Mercedes-Benz Delray because of the great service!! Thank you

Johnathon was a true professional, great communication is the key

Warm welcome from my service adviser. , she was patient,caring. Excellent service. I'm very satisfied

Customer service excellent but quality of repair could be better, I had to bring the car twice to the dealer and each time, they deliver the car with a very low tire pressure on one side.not a big deal but annoying.

Prompt service knowledgeably staff.

Fast service Air up my tires good to go.Nice staff

Very Very Good

I recently took my older model SL 550 in for service. Dealing with David Rhy has been a pleasure. I appreciate his honesty, and integrity. My experience with Mercedes has been wonderful for the past several years. Their staff goes above and beyond to please their customers. Thank you, Dawn Bruner

I would not recommend Mercedes Benz of Delray. I've had my car for almost 3 years now and serviced by MB Delray until now. I even purchased an addl warranty for my wheels and tire, maintenance and extended mechanical warranty. The service dept is not up to par with the service of excellence. Now that I am out of the bumper to bumper maintenance warranty it seems that the dealer fails on every aspect. I left my MB for service with SA David for repairs on slightly bent rims. Unfortunately, David got sick, which I had not known until my car was at the dealer for a month. I called and left messages even to the service manager requesting on what happened to the car. It was unprofessional for no one to contact me and also chasing the down dealership. I finally got a hold of someone (Kevin) who explained to me the service manager would call asap which never occurred. I know we are under different times, but there needs to be a backup plan in place. When I arrived at the dealership my car was still not ready and no one had a clue. Glen who I did not know handed me a bill of twice the amount i was quoted. He said he knew nothing about my car. I saw a business card with his name and title assistant manager. I mentioned him about his title and explained to me that ALL SA's are assistant managers. I left so unhappy that it took me a while to write this review. My MB still shakes as if it was not fixed correctly, but I refuse to take it back. Please reconsider on buying or servicing your vehicle at this dealership. Complete waste of time and I will be looking on maintaining my MB somewhere else. I will be purchasing another MB in the near future, but not from here. --------------------------- Dated: January 19, 2019 I am on the fence on recommending MB of Delray. I came into buying a 2019 C43 AMG from Michael Luciano. In the beginning everything had been great. After 6 hours at the dealer, I finally was able to get the ball moving on purchasing the car. Micheal did not have great knowledge of the car. I was disappointed to learn after taking the car that it did not come with adaptive lights after I told it was. Not a deal breaker but it was a factor of purchasing the car. During the process their computer systems kept crashing so the buying process was not as smooth. Then the attendant to instruct how the car works was in a rush because it was the end of the day. He made sure to let me know what time his schedule ended. After taking the car home, there were things that needed addressing but had not gotten to with the dealer yet. Michael called me a week later and asking me about the car. I asked him to address a couple issues and he said would call me back. NEVER DID. I called the dealer and decided to leave a message to a service advisor. AGAIN no call back. Now I feel that their only importance is to sell the car but no customer service. Disappointed to say the least. I value everyone's time as my time should be as valued as anyone else's.

Johnathan was excellent! I took his business card, so I can schedule my next service appointment with him. Thank you!

Everything was done in a timely and efficient manner. We are very pleased with the service provided.

I would not recommend Mercedes Benz of Delray. I've had my car for almost 3 years now and serviced by MB Delray until now. I even purchased an addl warranty for my wheels and tire, maintenance and extended mechanical warranty. The service dept is not up to par with the service of excellence. Now that I am out of the bumper to bumper maintenance warranty it seems that the dealer fails on every aspect. I left my MB for service with SA David for repairs on slightly bent rims. Unfortunately, David got sick, which I had not known until my car was at the dealer for a month. I called and left messages even to the service manager requesting on what happened to the car. It was unprofessional for no one to contact me and also chasing the down dealership. I finally got a hold of someone (Kevin) who explained to me the service manager would call asap which never occurred. I know we are under different times, but there needs to be a backup plan in place. When I arrived at the dealership my car was still not ready and no one had a clue. Glen who I did not know handed me a bill of twice the amount i was quoted. He said he knew nothing about my car. I saw a business card with his name and title assistant manager. I mentioned him about his title and explained to me that ALL SA's are assistant managers. I left so unhappy that it took me a while to write this review. My MB still shakes as if it was not fixed correctly, but I refuse to take it back. Please reconsider on buying or servicing your vehicle at this dealership. Complete waste of time and I will be looking on maintaining my MB somewhere else. I will be purchasing another MB in the near future, but not from here.

Very good service Everything was done on time as promised

I posted my initial rating and a few remarks related to the buying experience. The dealer responded by asking me to call the General Manager which I did (Cliff Brusch). (THEIR RESPONSE : Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon.) I did call back and asked for the G.M. but had to leave a message. NO One ever bothered to call back. Perhaps another case of "lip service" by responding but not following through. Al Schoester Vero Beach, FL

I have taken my car to be serviced here twice. The first time was an okay experience but my second time was a disaster and now I need to go in for a third time. I took my car in as the battery needed to be replaced. So they went ahead and replaced the battery (great). When it came time to pick my car up they lost my car (how did they lose it no clue), it took them close to two hours to locate it. They did finally find it and I drove away. However, when I drove away my air conditioner started making noises. So, now I need to bring it in for a third time to fix the noise. I asked and left messages to speak to my rep and a supervisor a couple of business days ago but no one has called me back as of yet. I never write or leave reviews and would even like to change this review If the dealership can do right by me but I do feel I was wronged and decided to write this. Thanks for listening, Marc.

Professional experience and efficient service

I had a gate great experience with Evan I would recommend him to anyone I drive an additional 30 minutes to this dealership just because of the service

Glen is awesome!!!!!!

I had a gate great experience with Evan I would recommend him to anyone I drive an additional 30 minutes to this dealership just because of the service

Darren Lazar and Joe Seplow were awesome. East purchase and a pleasure to deal with. Highly recommend.

Glen had fantastic customer service, thank you!

Very well organized from the drive-in reception, meeting the service representative, and getting a loaner car. I received a phone call when the service was completed on my car. The service completed on the car was reviewed by the representative to me and he walked me to my super clean car. The dealership is definitely consumer oriented.

We have been a Mercedes customer for many years and recently moved to south Florida and went to Delray Mercedes to get a new one. My wife wanted to downsize for her 300GLC and we saw a beautiful 250GLA on the showroom floor. We took a test drive and liked the car. So we made a deal for the showroom model. After signing papers and giving a down payment the salesman took us outside to go over the features. My first questions were show me how to operate the Sirius radio and the navigation system. Well it seems this car did not have these features. I said I didn't want the car but my wife said she was ok with it, The next morning at 9 am I showed up at the dealership and tried to return the car. I said that in all the years of driving these cars I have never had one without these features. They refused and I came back several times that week and asked to speak with the general manager but he was either in a meeting or not there. I left my phone number but he never called back. I feel we were taken advantage of as i would have gladly upgraded to a car with the equipment we expected if we had known. Very tough to deal with Auto Nation.

On time good service

COULD NOT HAVE HAD A BETTER EXPERIENCE. JONATHAN VARGAS WAS MOST HELPFUL AND HAD THE CAR BACK WHEN PROMISED. WORK THAT WAS PERFORMED WAS EXCELLENT.

Mercedes Benz of Delray have given me the worst experience ever. I been with Mercedes since 2014 and went to a couple other Mercedes dealership never had a bad experience until I went to Mercedes of Delray I will never bring my car to that location again.Johnathan is the worst service advisor by far all he does is sit down on his phone all day on social media no help. The Service Department Sucks... No loaner was available and my car was there for 10 days.

Great service Very happy with all the staff very accommodating

Excellent the service was fast and well done. Great attitude.

Great Sales Team! Freddie York and his Sales Mgr. Darrin Lazar, made the buying experience a breeze! Both were pleasant, courteous, and most helpful during the sales process. Kudos to both! This is my tenth anniversary buying cars at Mercedes of Delray...!

It's time to get a better raid

While it wasn't the biggest this was by far the easiest vehicle purchase I have ever made. Big shot out to my guy Joe Seplow for being such a helpful sales rep!

Freddy York is the best. Great product knowledge, quick response time, and does what it takes to get the deal done. Great transaction, thanks.

Very professional and helpful, I called Mr. Robert Langer before getting to the dealership, and when I got there the car was upfront waiting for me to test drive. I decided to buy the car due to the competitive pricing and ease and professionalism of the process.

Jonathan Vargas is my service manager and is always very professional

Great experience with great sales person David Gold

Always a great experience with any service work thanks to Stacey Grell

Glen the assistant service manager was the absolute best! I could not be any more appreciative of his help and kindness. I will continue to go to this location for all my service needs and concerns. 10 stars for Mercades-Benz of Delray!

They performed the services I needed on a timely basis. Friendly service.

My car caught fire---The asst. mgr, or my tech Nate was awful...wouldn't allow me to go see my car nor take my belongs out until I saw a manager and complained. 5 weeks later, Mercedes still won't tell me what ELECTRICAL issue caused this problem that could have taken my life

David Rhy, who was in charge of my service,was courteous, professional, and a pleasure to work with. My car was thoroughly evaluated and when I left Mercedes, I felt as if I was driving a new car.

David did a great job of getting me in and out for my service

Great people to deal with. One of the best experiences I have ever had buying a car.

Have been going to this dealership for years. My husband and I buy and service our cars there. Very competent and friendly staff.

Took a little longer than expected but otherwise not too bad

Nice showroom, attentive sales personnel, efficient body shop. Robert Langer is a no pressure, knowledgeable sales executive. Ask for him.

Very professional Salesman ( Benjamin)and did not feel pressured at all. He went out of his way to bring in a car from a local MB dealership which I felt would be a better car for me. It was and I purchased it.

Excellent service, excellent service adviser, excellent customer service...Kudos to Melissa Stacey...she always goes above and beyond!

poorest loaner car i ever received. interior was filthy.

Fantastic service done timely and smoothly

Very positive experience with Daniel Desmond. He was very courteous, patient, knowledgeable and thorough. I would highly recommend buying a car with him at this beautiful dealership!

Service Department. Melissa assistant Service Mgr. is excellent. Very good at her job and personable.

No Pressure. I picked the car myself

Delray Mercedes provided great service. Prompt appointment, friendly and professional service. Good people.

They fixed my car and damage my interior seat and headliner so they cleaned not good and sprayed something and stained my temperature and speedometer cluster so I I will take my car to another Mercedes-Benz dealership

Pleasant experience as far as car service goes....

Great experience, everyone went above and beyond to assist in making the purchase of my Genesis great. 2nd car I have purchased here since 2018. I will be back. Sales Associate Mike L is awesome.

My only complaint is no one called me when my car service was completed. I had to call them.

Worst experience that I ever had at Mercedes Benz Delray Beach they stained my headliner and my speedometer gauge and the manager John didn?t addressed my problem so I moved to Mercedes in Deerfield,

Service was professional, all work explained and completed on time.

Love my car from this dealership. 4 stars because Service Dept. needs to have better customer service. Update to my review. I brought my car in a 2nd time because the side mirrors stopped automatically closing. In the three days it took to resolve the issue Nathan kept me informed every step of the way. They also ended up replacing my battery under warranty. Very very happy with Nathan and recommend him.

Worst experience I ever had ,I will no go anymore, when they fix my gas pump they stain all my leather seat and when they cleaned they damage my gauge speedometer so I call the advicer nathan and he didn't care and never responded to me so I moved to another mercedes dealership

David Rhy in the service department is your guy. He is awesome, I have an older Benz and bringing my car from CA to FL it seems like the climate change with the added heat and humidity is taking a toll on my car, its nice to feel like you have someone you can trust in a new environment. David is someone who will tell you what you need to take care that is essential - upfront and courteous. Doesn't overtly exaggerate issues with your car. Which is refreshing, being on a strict budget right now, my car troubles are at the bottom of my list so I just do what I can. Thanks David!!

Mercedes of Delray is top notch. Davis Rhy, my service manager is top notch and wonderful to deal with. I highly recommend this dealership.

Kevin was absolutely amazing! He fit me in on short notice and had my car ready in an hour and a half. Highly recommend.

Had to wait 20 minutes for service rep......not well organized and no loaner available when car needed to stay the full day. Hence have to go back and leave vehicle. Less than a "white glove" feel of service.....love the deanship but service group appears to be light on staff or overloaded with customers.

The adviser nathan didn't addressed something that they damaged when my car was in service . I will not go there any more No recomended

Thanks to David Rhy for taking care of me and my E Class. He went way beyond to make sure my car was serviced and I was satisfied. Great experience for sure!!

Dropped car off on Friday morning for diagnostic but somewhat aware of the problem. Heard nothing from them all weekend. Called them Monday and left 2 voicemails. Didn't get a call back til Tuesday with results and estimate. It is a harbinger when this happens and makes me uncomfortable having the work done at a place where simple communication is so poor. In their defense, they didn't charge me a dime when i took back my car w estimate in hand but i flet i would only have myself to blame if i proceeded with the work and they continued the poor communication

They make the car buying process relatively painless.

Top notch service with Stacey she explained very well the job to do showing me broken parts to be replaced,I did appreciate that effort considering the pricy work order.

Too soon to know how well the emissions update was done but it drives the same, nice job Delray FL.

They were short staffed and had to wait over a half hour for my appointment

I’m having the worst experience ever at Delray location. No one never answers the phone. I will never go back to that location again. Worst customer service ever.

Excellent service advisor and everything done in a timely manner.

Fantastic experience from the time I walked I. To the time I left with my new GLC 200

Mr Joseph Seplow (SP) was the ultimate professional; extremely courteous and helpful. Had to wait (too ?) long to get with the finance dept people to finalize the buying process. Finance Dept (Allan) did NOT send documents via e-mail as promised. When calling the dealership 3 times on Friday May 7 (at the main number) to speak w/ Finance Dept, my calls were never answered and I got the same recording looped back at me. Had to leave message with Joseph Seplow.

You cannot ever reach someone to find out status of car. It took three weeks to get a loaner. Why buy a car from this dealer you can’t get a loaner your unable to reach any human who can give status of auto.

My car had stalled out on the road but after 10 minutes I was able to start it again. When it happened a second time I called Mercedes service and was told to bring it right in. The man who told me that was Andre. When I arrived at the service center there was a long line of cars waiting to be checked in. It was about 10:30 am. Andre had taken my name and information about the car and my problem over the phone. But when the greeter asked me if I had an appointment and I told him that Andre had told me to bring it right over he said that’s is not an appointment. You must have one. I told him Andre told me my name was now in the system, he reiterated that I did not have an appointment and would have to leave the line. As luck would have it, as I angrily put my foot on the gas, nothing happened. The car had stalled right on the line. I got out, and the rude greeter tried to start it and couldn’t. THAT is the only reason I was able to be serviced. The uncaring greeter had to call for another service person so that both could push and steer my car into the service area. Had the car not stalled, I would have had to find Andre for him to verify that he told me to come in. That was a very very unsatisfactory experience. I tell you this in detail because virtually everything else was fine. That is why I have given a high grade. But given the problem I had, if this jerk would have made me leave, my car would have stalled out on the road again and who knows whether it would have re- started. Andre had acted properly in telling me to bring it right in. This guy would have sent me home notwithstanding what I had described to him as being wrong with the car and notwithstanding that his colleague Andre had told me to bring in the car.

great service

I had a very positive experience with Michael Luciano. He's a knowledgeable and honest. Mr. Luciano made the sales experience smooth and easy.

Best service at a Mercedes dealership.

Brought for service & given loaner. David Rye was efficient & handled my situation flawlessly.

after an inspection I was told that I needed a new tire for my 2019 GLC Coupe. A day or so later I received an email reminding me that I needed a new tire and that MB was offering a discount on tires. I responded asking the cost for a new tire and installation, so far no response

My service advisor David was amazing! He was very professional and very timely!

Robert was excellent to work with, as was Kavon, the finance manager. At no point during my car buying experience did I feel pressured, rushed, or made to feel uneducated. They took their time outlining everything to me and presenting all possible options in order for me to make an educated decision that was best for me. The best part of this whole experience is that there were no games played, no waiting for hours on numbers or quotes. This was the quickest, most painless car buying experience I?ve ever had. I love my new AMG and I couldn?t be happier. Thank you MB of Delray Beach. You made a customer for a lifetime.

I cannot overstate my disappointment in the service department at Mercedes Benz of Delray. This being my 4th Mercedes, I have had the pleasure of having superb service in Pennsylvania and Virginia and expected the same here in Florida. My experience last week . . . my Check Engine Light came on. I called my service manager 4 times, no return call. Emailed my service manager, no answer. Finally called and made an appointment through the call center. Upon arrival, the person who is supposed to be my service manager never checked my car in, which I discovered after waiting for 2 hours. So car never serviced and had to be kept over the weekend. I never did find out why my service person chose to ignore me as she never called to apologize. Needless to say, she will not be my service person going forward.

always great service from Evans

Took car in for B Service on 4/30 and was told it would be ready in 4 hours. 7 hours later I called to ask the status. After checking I was told it was almost complete and I told them to let me know when it was ready. My wife drove the car home and the next morning mentioned that there was a leak. Back went the car for another service request to check on the leak. After waiting for a couple of hours she was told there was a leak in the window washer water container and an oil leak. She enquired about having it fixed and was told another work order had to be written and the car taken to another cell for window. Maybe another long wait, so she came home. When she told me about the leaks, my first reaction that after paying for a B Service, shouldn't these have been discovered and fixed? Needless to say, we are very disappointed in the service and the long wits without any effort to provide a status of progress. We leave for a trip on Monday with no window washer available and an oil leak. Very disappointed. I have owned a Mercedes since 2005.This may be the last time I will consider another one.

I have a sprinter RV . Certain issues arose requiring patience and professionalism . Kevin Suarez was up to the task and handled the Sprinter issues without complications . He’s an asset to Mercedes and those he helps

A week ago I purchased a 2020 Mercedes C Class convertible with a little over 6,000 miles on the odometer. Since purchasing the car, I had to take it back to Mercedes in Delray Beach, Florida because the lever to open the window on the passenger side was broken. A week later I have discovered that the switch to close the trunk, after it is open is broken. This should not have happened. And when I place a call to the my sales person and the manager I do not receive a phone call back, if ever or in a timely manner. Right now I have mixed feelings about this dealership.

David Rhy at Mercedes-Benz is very responsive and helpful. He makes it a pleasure having my car serivced there.

Terrific and fantastic service and service manager David.

good service but i do not think they repaired the sensor recall when they were replacing the speed sensor?

Standard Service for my C300 never done in a standard way, always going the extra mile so we customers don't halve to. Best service dealership anywhere. Thanks.

Great service.... knowledgeable staff

From walking into the door to walking out I received excellent service!

OK so I bought a car here. Not happy. I have left three messages in the last two days asking for a Sales or Dealership Manager to call me back. NO RESPONSE. I never received any "paperwork" that was supposed to be emailed to me and the Sales guy also has not returned my call regard some minor repairs/parts that need to be taken care of. Overall I am NOT IMPRESSED with this dealership, its salespeople and the dealership management. Shop elsewhere.

I have a terrible experience I drop my car early at 7:30am was my appointment the Assistant Service manager told me he will call me when ever my car was finish which I wait and he never call I decided to go and pick it up because it was 5pm I got there 5:20pm it was close the I responsable Glen Castillo did not feel that need to call me I wrote and Email thinking I could go and pick it up I have and extra key I could pay over the phone , but didn’t get any answer so here I am with out a car this person should not be call assistant manager he doesn’t nothing about good customer service and he is very I responsible I depend of my car to get to work !! 😡😡😡😡

Pleasant and easy. Millesa was friendly and knowledgeable. Thx to those behind the scenes

I called today and had the pleasure of speaking with Justin who was very helpful and respectful with all my questions. Would work with this dealer again in the future.

Excellent service and all work performed in a timely manner. Stacey Grell, Assistant Service Manger is the Best

Nathan was extremely helpful and made sure that I received the service experience that I needed. He communicated with me every step of the way and was very patient and well mannered. He’s an asset to your company! The only negative comment I have has to do with when I arrived where we pull up. The outside staff did not deliver a Mercedes Benz service. There were 2 employees busing chatting while I stood outside my car. They clearly saw me and neither one asked me how they could help nor did they greet me. After a while, I had to make my presence known. This I rate a 1 star. The other negative comment is your phones. I had to wait 20 mins to be connected to the service department. You can’t through to anyone in that dealership except sales. I had to drive there to make an appointment for my repair. You need to hire more people because it’s not a good look for the Mercedes Benz brand.

As usual David Rhy is very professional and efficient in seeing that servicing of our cars is done correctly.

Professional and cordial people, devoted to Customer Satisfaction.

Excellent service from Melissa the service advisor and David the Service Manager. My only complaint was the lack of service loaners. However the dealership provided me with Lyft transportation to and from my home.

Professional and cordial people, devoted to Customer Satisfaction.

Glenn did a great job at accommodating all my needs. Everyone is kind and made sure everything was taken care of.Great service department.

Car recall was expedited and dealership has exceeded all expectations.

Great service, my service advisor Evon Dawkins went over and above to help me get my auto repaired. I appreciate everything that Evon did to make my life easy.

Prompt, efficient, and completely reliable service. They care.

Great service! Everything was amazing!

Melissa was more than helpful with everything. She went above and beyond.

Stacey's customer service is my peace of mind especially when it comes to the reliability of my vehicle. Stacey has always taken care of me and I couldn’t be more happy. I recently relocated to Orlando and as long as Stacy is at Delray Mercedes, I will travel to continue servicing my car there regardless of distance or weather. Again, a big thank you to Stacey

This location was very hard to get a hold of for service. After I dropped off my car for repair, it took forever for someone to get back to me. It was so bad that I had to contact the sales department and they were more helpful than the people in service.

The service this dealer has give is top tier. Stacey has been my service advisor since my ownership and her customer service has been a peace of mind. I truly appreciate how everything here is run efficiently.

The service dept. was very professional and gave me a loaner just like my own car within 10 minutes that I arrived. And my car was finished at the time that Brion said it would be. Everything went very smoothly.

Absolutely the worst Mercedes dealer in South Florida took 2 days to return the car when my key failed to work kept it the entire first day and never even looked at the problem.... the worst customer service and they could care less.

Mercedes-Benz of Delray service associate provide the best experiences I have in Florida, period ! It could be even better if their phone calls are return promptly.

Daniel was the best sales person I have ever come across. He made my experience leasing a car an absolute stress free experience.

Levon is great. Very professional and helpful.

I had an appointment with service. Decided to cancel the day before. Notwithstanding that they accommodated me immediately and had me out the same day. Nice staff. Dealt with David in service.

Evon my service manager is great! Had a car ready for me during my service and everything is always smooth and easy!

John Vargas took care of my service needs at service reception. He clearly knows the car very well from a technical standpoint. He kept me informed and navigated my. At through the various service areas to address several issues. John kept me informed and the car was ready when promised. The car was also returned to me very clean. As always, I am very happy with the service received.

4/21/21-FRAUDULENT DEALERSHIP!! Stay away!! A guy who told me his name was DANA in finance told me I owed money from 4 months ago from a claim that I was told was taken care of already! I told him to send me the break down of the bill due to I was told my insurance paid for it already and I would contact my insurance. He told me no need to contact them due to the letter is from my insurance company and I told him I would still check and to send me the break down. Later I realize he TRIED TO CHARGE MY CREDIT CARD WITHOUT MY AUTHORIZATION!!! AND NEVER EMAILED ME THE BILL! I am highly upset and will take further actions.DTAY AWAY FROM THEM THAT ARE A FRAUDULENT DEALERSHIP!! RATED POOR!HORRIBLE EXPERIENCE! Took my car here on 3 different occasions because I was feeling a vibration in the steering wheel. They kept my car for ONE MONTH claimed they changed the transmission mount, rotors, and shift the engine in my car. Vibration still there. Had TERRIBLE communication skills with my advisor MELISSA whom also left me at the dealership waiting hours to get an update on my car just to find out later that she left for the day. Very unprofessional.Then after they opened a case on my car, they told me that the problem was the two front tires needed to be changed, which I thought sounded CRAZY as to this being the reason why my car was kept for a whole month and they put over 100 miles on my car WHILE IN THE SHOP.I would of thought this would be the first thing that they could of checked before changing anything else on a fairly new car with under 10,000 miles but I guess someone needed a check from the warranty. After changing the tires with the SAME EXACT BRAND they told me they put on the car for the vibration to stop I then still felt vibration in the steering wheel. So here I am back at square one unfortunately. Took my car to a local shop just for the mechanic to test drive it once and notice the vibration and stated it was a problem with the engine and transition mount. I think it is ridiculous that MB can’t figure out what is going on with their own car. First one of the mechanics at MB tried to convince me that the vibration was normal which is NOT! This has been a horrific experience for me especially having to keep driving 2 hours from home to come here and still experience the same issue. Forget trying to reach someone by phone because you would think nobody is home. Wish I would of chose a different MB dealership that knows what they’re doing with good mechanics that can solve this issue then maybe I wouldn’t have this headache. They are currently still trying to figure it out unfortunately.

THEY FIXED THE BRAKES BUT I ALSO ASKED THEM TO LOOK AT DRIVERS SIDE SEATBELT AND THEY DIDN'T. STEERING WHEEL WAS FILTHY WITH GREASE. THEY TOOK FOR TEST DRIVE TO CHECK ON BRAKES AND GOT THE STEERING WHEEL FILTHY. I DIDN'T REALIZE IT RIGHT AWAY WHEN I PICKED UP THE CAR. THEY ALSO TOLD ME IT WAS WASHED AND IT WAS NOT!!! WILL BE SCARED TO TAKE IT BACK FOR MORE SERVICE.

Jonathan provided excellent customer service this industry needs more people like him

Michael Luciano from the Sales department was great and easy to work with. He has helped our family on a few cars now. All done with ease. Thank you.

Joe Taylor was very professional and handled the process very well

Glen was very attentive and responsive for my service appointment. Been servicing my S550 at Mercedes of Delray for numerous years and there is good reason to keep going back.

Check in was quick and easy. I got my car when promised and it was very clean.

Professional service at check in and check out.

Nat did a great job assisting us with a tire repleacement

I took our 2011 Mercedes E Class in for the 100,000 mile check-up. The appointment was easily made and confirmed. Reception on arrival was rapid and courteous. Discussion with Evon of the extent of the maintenance to be performed was clear and direct. Our loaner was immediately available. And, the entire job was completed in one day. Could not have been smoother. Thank you!

We started out a little slow and picked up speed the next day. MB performed a multipoint exhaust recall on our Sprinter. They checked more than 10 potential areas and updated any issues including the software. Based on prices I have paid for similar updates this was probably a $2000+ update in parts and software. As soon as I drive the van off property I could feel the power improvement. The van is running as good or better than new. Thanks Kevin and MB.

This is the worst experience I have ever had at dealer, I called ahead of time to ask about getting a key fob for my 2002 Mercedes s500, and I was told to bring the car in so they can order the key because they need proof of ownership. I bring the car in and I'm greeted by a car porter who takes some information of mine, and tells me they will get an advisor as soon as possible to order the key. I sit there in the service drive in my car for 50 minutes with no help. The car porter was doing his job, I saw him multiple times try get a service advisor to help me with my part, and yet there were 4-5 cars that came in after me who were all helped first as if they don't want to deal with me. I heard the porter ask a service advisor one more time if they could help me, and the service advisor says the appointments are more important than me he can wait, after hearing that I told them I was leaving, and all they could do was ask me to wait longer, or give me a business card. I understand I did not have an appointment and appointments are first but, that shouldn't be the case when I was there 30 minutes before the appointments, just waiting for someone to order me a key which is 300$ key that I can only get from the dealer and programmed there. If they would have said sorry sir we are very busy today can you come back another day or told me on the phone not to come in as they're busy, then that's what I would have done, but instead they made me wait for almost an hour with no help, telling me every ten minutes that someone would come to help, and I had multiple service advisors walk by me and look me in my eyes and then proceed to take people who arrived after me. I will never go back. I have worked in several dealerships, and have never seen multiple service advisors blatantly ignore a customer, like they did to me. I would like to clarify this complaint is towards the service advisors and no one else as everyone else was very helpful, but the service advisors did not want to deal with my car until they cleared out all the other cars that arrived after me.

Great service Ms Dodds was very helpful .we did most over emails and she never gave up on me.Darren manager also followed the process closely. They send videos of car since I live in the west coast was a bit hard to be going to the deale just to see the car. Russell the finance Mgr very helpful,explanation of contract and additions was great. Bottom line they are all team player’s . I will definitely purchase my next car again from this dealer. Thank you guys

Roger Keehfus , The Manager of the Mercedes Benz of Delray autobody shop, is the consummate professional... Roger is a great communicator he kept me posted the entire way until my vehicle was returned to me. I highly recommend this dealership.

Ease of booking an appointment; the email and text reminders of your appointment; all the service advisors are very helpful- especially Stacey. Finally, the service itself has been first rate.

I felt very taken care of, Nate was very attentive and listened to my concerns and requests with great advice, regarding my 2015 GLK

I've been traveling in my Sprinter van and needed it back each night (because it's where I'm sleeping). Kevin was extremely helpful in making sure I got my van back in time each day while they were waiting on parts etc. and their waiting area was a nice place to set up to work while my van was in the shop. I live in New York but would bring my Sprinter to Mercedes-Benz of Delray any time.

Very efficient and courteous.

Made appointment for service with loaner 2 weeks out the date was entered wrong by rep so the soonest I could get a loaner was to wait 3 more weeks bought the car in without a loaner halfway through the day they tried to upsell me $5000 more in repairs when I came to pick up my car I had to wait close to 45 minutes to be checked out and pay my bill

Goes over and beyond in working with you to get your dream car. Showroom is nice. The team are knowledgeable in the car as well as helping with all your financial assistance such as trade-in and closing your current finance.

I will start with the service advisors at this dealership are always very nice, but that is if you can even get in touch with them. We purchased our 2020 GLE eighteen months ago and have had nothing but problems with it. This car has spent wayyyyy to much time at MB Delray service. Each and every time I hope that the issues are resolved and each and every time we are disappointed and new issues arise. This time around I waited almost a month for a service appointment so that I could secure a loaner car (they NEVER have loaners available) and upon getting my loaner vehicle not only was it filthy (which is terrible on a normal basis, but with covid is inexcusable), but the car rattled terribly and the air conditioning sounded like a jet engine when it was on. My frustration with the situation grew as each time I reached out to my advisor for an update on my own vehicle and I kept getting told that they are "very busy" which is not what you want to hear when you wait a month for an appointment and would be in touch. Seriously I could go on and on, but I will leave it at this ..... if at all possible try another MB dealership!!!!

The service advisors at this dealership are always very nice, but that is if you can even get in touch with them. We purchased our 2020 GLE eighteen months ago (from another dealer) and have had nothing but problems with it. Since Delray is much closer to my home we opted to service the car here. This car has spent wayyyyy to much time at MB Delray service. Each and every time I hope that the issues are resolved and each and every time we are disappointed and new issues arise. This time around I waited almost a month for a service appointment so that I could secure a loaner car (they NEVER have loaners available) and upon getting my loaner vehicle not only was it filthy (which is terrible on a normal basis, but with covid is inexcusable), but the car rattled terribly and the air conditioning sounded like a jet engine when it was on. My frustration with the situation grew as each time I reached out to my advisor for an update on my own vehicle and I kept getting told that they are "very busy" which is not what you want to hear when you wait a month for an appointment and would be in touch. Seriously I could go on and on, but I will leave it at this ..... if at all possible try another MB dealership!!!!

They said to contact the dealer to see how to make my experience better after responding to my repair experience. They absolutely offered nothing to make my experience better . I guess I need to contact the dealer licensing bureau

Entered Mercedes Benz of Delray for first time. I had a dead battery... and my smart-key also needed a new battery. I was immediately taken care of by Service Manager, Stacey. The best word to describe her attentiveness and care received was, Fabulous! Stacey said it would take approximately Three hours, to not only do the two Battery services, but to perform a Passenger Side Air-Bag replacement. They completed all the work in much less time then the three hours, originally called for. They also provided a Lyft ride home for me, so I didn’t have to sit around for 3 hours...then picked me up at my hour to bring me back. I believe Mercedes Benz...and Stacey, exceeded my expectations... which were high to begin with. Great Service, Repair and attention to detail was impressive.

Wonderful service. Assistant manager knowledgeable, fast pleasant. Served me before. Doesn’t get better

Answer their phones in person and transfer to a person and not vmail.

Very attentive and friendly staff.

Purchased an Auto (E350). If not for the sales person (MIKE), would have gone gone to another dealer.

Evon and his team always deliver high quality customer service. Thank you!

Love my new C300 with panoramic roof....very sleek, spacious and elegant...my Himalayan loves it too!!!!

The staff always do excellent service

Wow. If you ever want to drive your car again, be care not to use this dealer. Nobody answers the phones. Nobody calls you back. You will spend day after day wandering if you will ever drive your car again. It cant just be me. They have no customer service skills in place to meet the customers expectations. And by the way, if they appoint you Kevin as a customer service person, don't leave your car behind. I am still waiting for a call and don't have my car at this time.

This is my second time at this location and both times have worked with Glen. He is extremely easy going and provides you with all the information upfront so there is no confusion. Highly recommend.

No problems at all. Dropped my car off for A1 service and drove off in my loaner. Easy and quick. Mercedes Benz of Delray serviced my car and I was able to pick up my car the next day.

Thanks to the Service Manager, Nate and Kevin for getting this done. Great job! Stereo works great, good as new. Vehicle was returned clean!!! Thanks guys!

My service advisor Stacey was great. She keep informed me and explained on what my car needed .

I put about 25k miles per year in my car and I always service my MB cars at MB Delray. Reliable and knowledgeable, great service and always respond when needed. Easy to get in and out from I-95. Highly recommended.

Excellent service experience. Service Manager, Evon Dawkins, is a pleasure to work with...friendly, efficient and very professional. I especially recommend, Evon Dawkins...a great guy to have representing you in completing those service requirements.

This was the worst repair experience I have ever had. We have owned Mercedes for 35 years now but never again

Very pleased. Econ, your service advisor is tops. He is knowledgeable, pleasant and helpful.

We are covid19 compliant, so it took some time (like 21/2 weeks) to get an appointment to have my GLE350 serviced. I requested a pick up and loaner car. All was great once it happened.My SUV was picked up on Thursday in the AM and returned the following Tuesday in the PM... Time did not concern either of us. I had a beautiful 2021 loaner to ride around in.My next service will definitely be with Mercedes of Delray... THX

I had a Check Engine light issue with my 2013 250 SLK and came in to speak to Glen Castillo at Mercedes of Delray Beach. He was fair, honest, and efficient. I really did appreciate that he listened to my concerns and time constraints. He had kept his word and called me to give me an update as promised. I had received excellent care and service. Thanks Glen!

Great experience with both the internet preowned manager and then with the onsite sale representative. No haggling, fair price and lowest fees I've seen. The internet manager double checked that the car was there onsite and found the keys for me before I drove up to see it.. Very happy with purchase. Was in and out within 1hr. I didn't buy a super expensive car and still got amazing customer service. I Highly recommend this dealership.

They are very caring about your needs.

Did an Alignment on front tires, was eating the edge of the tire. From the results of the machine doing it there was no need to do that... I wander.

Generally very efficient. Handled quickly and on my way.

I purchased my first Mercedes Benz ( GLC 300 year 2016)in July 2019 . I was very excited and liked the vehicle . There were some issues like they replaced the whole steering column . The piece on top of the windshield was faded and that piece was under warranty ( this is a certified vehicle with 38,000 miles when I bought it ; it now has just short of 45,000 miles so you can see I only have driven it 7000 miles in close to two years ) So while they replaced the piece above windshield they broke the windshield and replaced that ..., Then in February I got into my vehicle and the entire car was shaking violently and I barely made it to my destination quarter mile away . The car was towed to MB in Delray February 22nd this year . I was told that it needed a whole new engine ! Needlessly to say I was pretty upset that a vehicle with less than 45,000 miles needed a whole new engine ! After a month and half I just got the vehicle back . Yesterday I drove a very short distance and when I started it again it started shaking violently and the engine light came back on ! It has a brand new engine and it still is doing the same exact thing it did before the repair !!! Now I need to deal with if again ! I have never had problems with my previous cars .. I wonder what is the solution here ? I can’t drive an unreliable vehicle . I am a woman and need a reliable transportation

Very efficient service department. Service performed on time and budget.

I have 2016 MB GLC 300 year 2016 . I bought it as a certified vehicle less than 2 years ago and have driven it less 7000 miles . It has needed whole steering wheel replacement within couple of months of me buying it . Then a piece on top of the windshield was replaced . While fixing that they accidently broke the windshield so they replaced the windshield Feb 22 nd 2021 the vehicle started shaking violently when I started it and the engine light came on ! It was towed to the Delray Dealer where I had purchased it from . I just got it back after the WHOLE ENGINE was replaced . Well, yesterday I started it and it did the exactly the same thing as before the repairs and the new engine ! I believe this is unacceptable that when I purchase a certified vehicle and it needs a whole new engine at 45000 miles ! I mean , I didn't go to OFF Lease ONLY ! Help !!

GREAT CUSTOMER SERVICE, VERY ATTENTIVE AND ALWAYS READY TO WORK WITH YOU

Very Good service. The advisor is efficient and helpful.

Kelvin Martinez was very polite, professional and attentive. Unfortunately, the parts needed to repair my car have been unavailable for a month so far, and still nowhere in sight.....

Evon Dawkins is a true professional. He figured out what the problem was pretty quickly.

CMy serviceman Evon in the Delray Beach office is Super!!

very disappointing. "Express Service" for a simple oil change advertised as "an hour or less" took two hours even with an appointment. Then i asked for an estimate on a repair for the car and was told that it would cost $195 for the estimate (minimum of one hour time billing for a tech). Later that day i received an email thanking me for having the work done. I replied to the email asking why the "service needed" warning on the dashboard had not been re-set. After three days no email response. But i got a service reminder email saying i didnt have my 50,000 mile service done (the car has 41,000 miles).

The service department at this location is less than responsive. With our vehicle being held by service for well over a month and the assurance of its urgency, the only time we get an update is when we have to call and chase down someone. Very disappointing the lack of concern for the overall experience. Eric Roman The app would not allow me to reply to your message, so I am updating my feedback. I do appreciate you taking the time to write. As my feedback is the approach used for customer service, it is surprising that your offer is for me to once again have to call the dealer for an update, when you have both my vehicle and contact details. A customer centric response would have been that the GM is going to investigate the situation, and call me with a resolution. It has been described to me that dealing with Germany has been an issue, but at the same time, I do not imagine that they believe their response has been satisfactory. Unfortunately, I feel stuck in a communication challenge between your dealership / German / and me.

Brought car in to repair a leaking tire problem. Even though I didn’t have an appointment,everyone was extremely helpful and understanding and worked me in . Evon was particularly kind and helpful. I have trouble walking and he brought everything to me.

Kamryn, my sales associate was both pleasant to work with and very knowledgeable. She listened to what I was looking for and quickly identified a perfect vehicle. The purchase went quickly and smoothly. Kamryn has also been very helpful subsequent to the sale answering my questions and taking care of a minor issue.

This was a great buying experience. I?m very happy I went to this dealership and switched from BMW. I recommend to ask for Bryan Oulton in sales and Russell the finance manager was also a pleasure to work with. If you?re buying a Mercedes, this is the place to go.

Great service....a happy customer. !!!!!

My experience at Mercedes Benz of Delray service center can only be ranked as first class. I was greeted at the door, and escorted to the waiting lounge, which was elegant and clean. I had called last minute because of a tire issue, and I had a very small window to have my car fixed and make it to work. Not only did they offer to make sure I arrived to work on time at their expense, they gave me a time that my car would be finished. Impressively, they delivered my car to me at the exact stated time. My service contact Nathan, who to my understanding is a newer employee, was amazing! Even though he was handling many other customers at one time, he made it a point to consistently check on the progress of my vehicle as to deliver on his promise. Thank you again for a great experience, getting my car back to me when you said you would, and making a day that started in chaos, end up going smoothly the rest of the way! See you for my next service!

Service reception backed up. Way too much time to bring in car for service.

Excellent staff and service Department. I dealt with Kevin in the service dept. And Roger in the collision dept. that did a great job on my collision repair. Highly reccomend both of them

Friendly and helpful staff. Easy to do business with. Thanks Ron Miller for your help.

Bryan and the staff made it very easy to get me into my CPO E400 Coupe. Very great service. I recommend Mercedes-Benz of Delray!

Our manager Darren at Delray Mercedes was terrific. He went over and beyond to make sure we were happy. We would recommend him and his staff any time.

They have outsourced there service appointments. It was awful. If it wasn?t for my service advisor Stacey I would of left and never returned. Stacey saved the day and turned a negative to a positive.

My service advisor Shelly saved the day. Had a very bad experience trying to book my appointment. If it wasn?t for Shelly I may of left and never returned.

Seamless experience as always with Stacey. She is the reason I go to Mercedes of Delray. Thank you Stacey for always making certain all ducks are in order. Dr Betty

We have been loyal Mercedes owners for years (dealing with Rallye Motors in NY). We recently moved to FL and decided to buy our new car down here. We bought one at Delray dealership 4 months ago, and were very pleased with the service from Freddy,(see my 1st review). I expected the service dept. to be just as top-notch. However, it was the opposite. Our service manager, Nathan, was very nice and tried to be responsive, but the overall experience deserves NO STARS. Here's my story (sorry for the length, but it's important) Last week, the tire pressure warnings went off in the car so I stopped by the dealership to have the3 tires checked The service people outside were very attentive; they checked the pressure on all 4 tires and visually inspected them-- finding nothing wrong. They explained that changes in temperature can cause the pressure to expand and contract, tripping the sensors. They reset the computer and told me to return if it happened again. This Sunday evening, the warning light came on for the rear left tire. When I checked with a pressure gauge, it was below 10! I filled the tire with air and brought the car in 1st time in the morning on Monday They checked me in and said a service manager would look at it and get back to me shortly. After a long wait, I finally met with Nathan, whose phone was ringing off the hook and had other MB employees approaching him with questions constantly while I sat there. I couldn't wait any longer, so I had a friend pick me up-- I told Nathan to call my cell when he had an answer. At 1:30 pm, I called the service line for status and was told Nathan was at lunch. At 2 pm I left a voicemail message for the service manager expressing my frustration. He never returned my call. FINALLY, after 4:30 pm, Nathan called me to say the service team STILL hadn't checked the tires. Tuesday morning (over 24 hours later!), Nathan called to say the service dept. checked and found no leak. I am still concerned about why a 4 month old tire went flat, but was told because they found no damage, there was nothing to be done. Nathan was very apologetic that I waited over 24 hours simply to have a tire checked. I don't blame him , but my experience with the Delray Beach MB service process was terrible.

Car was taken as scheduled. No loaners available. It took quite a while to get car back for just a check up, but sooner than expected. had to bring car back within an hour as something got embedded in the tire, they took us right away, but still a long wait to get the car back. Glen was outstanding!

HORRIBLE CUSTOMER SERVICE ..

NOT GOOD--YOU DID NOT HONOR MY SERVICE CONTRACT EVEN THO I TOLD YOU I COULD NOT COME TO FLORIDA TO BRING THE CAR BECAUSE WORK HAD A TRAVEL BAN U NTIL MARCH 15,2021- THE WAIT TO HAVE AFEW THING DONE WAS UNBE;IEVABLE! MY EXPERINCES IN BALTIMORE ARE MUCH BETTER/ THE EXCUSE THAT YOU HAD 36 CARS IN THAR DAY FOR SERVICE IS "LAME".

Nice crew . Congrats

My experience was very positive with this first service. Kevin Suarez was terrific in handling the details.

On 3/11/2021 purchased a new AMG GLB 35, from Mercedes-Benz of Delray. At the closing, 2 major discrepancies from our written agreement were discussed without any agreement to resolve. After many calls to the sales manager, Joe, both are still not resolved. Unfortunately, will probably have to resolve to legal action to have the dealership honor our written agreement. VERY DISAPPOINTED.

Our salesman Charlie Ortega made buying a car easy. He was fast, knowledgeable, and very personable. Highly recommend him.

Benjamin was very profesional and knowledgeable reference to the Mercedes Benz, i felt very confident and comfortable with the process, I am super happy with my brand new MB Gla 2021, the car is the best vehicle ever had

took three visits to complete the work properly. 1st visit no parts, 2nd visit didn't put it back together correctly. Third visit was to fix the first visit. Staff are nice but management needs to an overhaul. Paper work completed incorrectly, warranty items take forever, No one answers the phone and No one returns calls. Still waiting to be reimbursed for back dated warranty issue 3 months!-

Nathan, my customer service person was very helpful, friendly, professional and extremely charming !

Worst experience ever! Del Ray Mercedes Benz is a crooked dealership. They installed a diehard battery in my Eclass Benz and charged me for a MB battery. I’m calling the the Florida State AG to report the fraud! Do not go in there!

Nathan took good care of us and my car.

David Rhy, service advisor is the reason we continue to service our vehicle at MB of Delray. He consistently goes above and beyond to deliver exceptional customer service! Communication, convenience, integrity and of course the vehicle is always handled impeccably by the service team. We highly recommend David and MB of Delray for all of your MB service needs.

Great, efficient service. Evon is always a delight to work with.

Great service and employees

Del Ray Mercedes Benz out a diehard battery in my Benz and charge me for a MB battery. These people are crooks!

Great Michael was a vary good salesman !!!!!! Good experience , well done !!!!!!!!!!!

They also buy cars!!!

The team is very professional. I truly enjoyed dealing with Evon. He tries to follow up with you to see if you are satisfied with the work. The team that my car went to made sure to communicate to the writer all that needs to be done with the car. An area of improvement would be if the company has more loaner cars. Mercedes Benz of Delray is a great team.

My experience with the customer service representative was great. I came here for scheduled maintenance service.

Excellent service. Love our sales person Oliver. Always happy to help and explain all features. Our car is a pleasure to drive.

Very good and quick service

Love my new car.

After keeping 3 weeks to fix my Sprinter and charging me $966 the problem persists. Just yesterday I got stranded in the middle of nowhere because the problem just magically appeared.

Prompt & Efficient service, Evon was very helpful

My battery died unexpectedly and Glenn and Mercedes of Delray did an amazing job of fitting me in and replacing my battery within the day. My car was clean when I picked it up and they did everything to ensure that I was happy with my service. Would definitely recommend this dealership!! Thank you!!

Service personnel are very professional and service waiting area is well appointed

Performed work on time and perfect.

Routine service. Routine service. Routine service routine service

They do a good job and if you have a good service adviser, its easier. David Rhy is mine and he does a great job of making things as easy as possible.

Excellent service and my adviser in Delray Kevin Suarez is always a pleasure to work with. My appointment is scheduled, loaner is ready and service was done withinn2 hours and I was called. Excellent and professional all the way. KevinnSuarez deserves a pay raise, promotion and all expense paid trip. Sincerely, Randi Fibus-Caster Mercedes owner since 2003

Always prompt, fair and professional service from Evon Dawkins at Mercedes of Delray!

Always prompt, fair and professional attention from Evon Dawkins at Mercedes of Delray!

Glen Castillo was extremely efficient....got us in for an emergency service promptly and followed through with superior service.

Excellent service. Thank you for Kevin for my service advisor to take car my car

Kelvin Martinez has been my service representative and he is exceptional.

There are two distinct parts to my review. The first and most important is the quality of the people ...my Service Rep Jonathan was very professional and made sure to check in with me during a long wait for my car. The collision specialist (whose name unfortunately I can't remember) was also excellent. He, in lieu of recommending a very expensive alternative, suggested a conservative fix. Now for the second part of my review...their Service Waiting Area was extremely disappointing. It contained the usual coffee machine and a vending machine that was out of order. My expectation for Mercedes was certainly not met. If they wish to benchmark what a Service Area should look like for a high end dealership they should visit JM Lexus in Margate. Even Toyota of Delray has a much nicer Service Waiting Room.

My experiences at Delray Benz has always been pleasant, positive and customer friendly.

Buying our new Mercedes could not have been easier. Benjamin Shatkun was professional and most helpful in making sure we bought the right automobile. We made the right decision to buy at Mercedes in Delray.

Efficient, clean, polite, comfortable, expensive.

the salesman was very friendly and helpful as was all of the staff. the dealership had a wide variety of vehicles to choose from

I highly recommend Bryan Oulton in sales to help you find the right Mercedes. He did an excellent job and made the experience enjoyable. Russell got me great financing as well. Both were a pleasure to work with. I will be back for my next purchase without a doubt.

Best Mercedes-Benz dealership in the southeast United States!

Excellent service and attention/explanation by service advisor David. Installed new battery no charge even though battery was good. Good experience with care.

It was very easy honest to deal with Lou Great. Kept his promise and made it vey simple. Would buy from him any time.

Great.

David Rhy is always professional, courteous and explains fully any service that needs to be accomplished . He keeps me updated if I am waiting for my car while it’s being serviced and then promptly notifies me when it is completed.? It’s been years that I have been working with David and his focu for high quality service and customer satisfaction is foremost. Jan David Reese

Since 2015, Delray Mercedes has been my “go to”Dealer for factory maintenance and service. Their convenient location is a major plus too as right off 95 and Linton Blvd. I would personally like to give Kevin Suarez, my service manager since “day 1” a big shout out for his exceptional and professional management of my vehicle. Thank you Delray Mercedes for making me and keeping me a very satisfied client for over 6 years!

Kevin is a detail person. He is personable, knowledgeable and courteous. The service for the most part is good and I am certainly in out out easily.

Very poor from the service all the way up to the service manager Took my new car in because I found a scratch in the chrome and basically said good luck on a $55,000 car did not realize you had to inspect every inch of the car I will never go back and never buy another car from them The only reason why I gave them a one star is the salesman was very professional

Very impressed with my service advisor who explained every aspect of the service of my car. The drop off was efficient, the process for my loaner car was expedient, and the respect and concern for my comfort was greatly appreciated. Thank you Mercedes of Delray.

Fast and efficient, Nathan answered all my questions and concerns as it was my first time. Pretty cool dude thank you !!

Evon in the service department is always amazing! He’s always available to answer my questions and never fails to deliver on commitments. However, the loaner department provided a dirty vehicle with very little gas in the tank. They’re quality of service has decreased with each use of a loaner. Overall, Evon was fantastic!

They were great to deal with!

I have no way to judge quality and facilities but my service rep, Roger was very helpful

Recently moved to Florida from Ca. Wasn’t sure if I’d have the same great service here as at Calabasas MB , Ca. I was pleasantly surprised that I did, even during this pandemic ! As of today, I would recommend MB of Delray and Melissa.

The courtesy I received from start to finish was exceptional. The check in service worker, assisted me in unharnessing my key from my wallet key holder.(This is always a challenge for my fingers.) Then he escorted me to the waiting room. Soon my service advisor, Evon, called for me to come to his office and informed me my service would take about an hour and a half. I decided to wait. And he offered me water. During my wait, I needed help in the lady's relating to the sanitizing seat cover. A very kind sanitizing lady helped so courteously, I was visibly grateful for her presence. I witnessed the sanitizing process personally, all around the work area and felt the company's customer appreciation and safety efforts first hand. I felt valued. When my auto service was done, I got another escort with Evon to my washed and vacuumed auto. And, I had had another pleasant experience.

Great service, friendly staff, clean environment! I recently had a service done on my vehicle! Kelvin did an awesome job, performed needed recall and turned my car back to me in timely fashion and even detailed it! 👍

Mercedes Benz of Delray Service was accommodating during my service to make sure my experience was completed in a satisfactory manner.

Their sales staff is a total disgrace. They arent interested in selling cars!!!!!!

Had a minor issue with new Mercedes GLA. Salesman Brian was terrific in helping me to get this resolved.

Easy to work with, prompt service. Communication regarding service was thorough. Refreshing to have a feeling of confidence throughout my experience.

Prompt repair

Had the 10,000 mile required maintenance done on my GLE 350. Everyone involved with the process were very professional and kind. The vehicle came back very clean and everything I had requested to check was completed!

Service Manager was professional and seemed to care about providing exceptional service. The LYFT ride was very smooth.

The dealership is extremely professional, friendly and helpful. They are very easy to work with and make the visit pleasant.

I had recently a yearly service for my 2019 Mercedes benz S450 sedan. The appointment was right on time. The advisor was very attentive. The car was serviced within promised time and done as was discussed with advisor. The cost for service was as was mentioned by advisor prior to service. The paper work was clearly described what was done and suggested what need to be looked for in the next service period. I was satisfied with the service

Mercedes of Delray was great. I had service this week and it went very smooth. I appreciate Melissa helping me while Shawn is out.

Service last Saturday was not good

Hard working and make you feel they understand

Making the appointment was easy with plenty of options re day and time. I had to wait maybe 10 minutes to see my service representative, he reviewed my cars maintenance history and recommended a work package, told me up front how much it would cost and told me when it would be ready. The car was washed and delivered to the service area just after it had been promised, I paid conveniently right at the service desk and was on my way. Who could ask for more.

Well organized, polite staff, and efficient professional service

Pleasant sales experience with my sales associate Ron Miller (5-Stars). Not so much when it came to signing the paperwork: Kavon Moradi (CFS Manager) was your typical "used car sales guy" trying to sell you all the protection maintenance programs. When I declines all of his offers he became rude, condescending and did not explain anything anymore about the paperwork. Rude, unprofessional and unacceptable. He is a 0-Star employee and representative for MB of Delray!

I went to lease a car in March 2018 and the sales man told me all lies to get the business, never explained the contract at all , never gave me a second key or the book. It took me several months for him to return my call and send me my second key. When I went to turned in the car I got hit with a $595 plus I went over my mileage a little the sales person had told me at the point of signing the contract if that happens no problem once is just a few miles. What he did not tell me is In order to get that $595 waived I have to buy or go into another contract!1 Horrible customer service. They have to lie that much and trick customer to get a sale. Spoke with the manger and he seem to be in agreement with the sales man I guess thats how they get their business. Very sad what people do to get sales at the customers loss! Never will buy another car from them or even recommend them!!

Great service Very professional. Very organized

Excellent my assistant Nate was wonderful and bent over backwards to help me

My family and I bought several cars from this dealership over the years and use it for all our cars services as it's also the closest location. While the dealership people generally speaking are courteous and nice and the service is reliable, the issue continues to persistently be the follow up. I find it very frustrating that I must chase after the rep for follow up. Latest being that when service was done a repair also required parts to be ordered. I was told it'll be couple of days and they'll call when they arrive to bring the car back to install. That was over two weeks ago. In same week I called and left a message for sales to call back about purchasing an extended warranty. Was told by the lady who took the message someone will call in 24 hours. Still waiting after two weeks. Yes I'll eventually find the time to chase after this and they will come through with the service eventually, but I still find this pattern of broken communication and lack of follow up disappointing especially when you're interacting with representatives of a high end product where service should match the expectations.

Always provide great, efficient -and friendly service

Had a dead battery. Gentleman from Mercedes-Benz of Delray cam to my house and installed new one. Very professional, very personable and done in a very timely manner.

Glen was very good an very informative. I hope he will be there next time when I need service. He was very pleasant,

Love the personalized service I receive from Kevin ! He never a stops , very professional. Keeps you informed and updated on the service . Almost 4 years with Mercedes in Delray . Time for a new certified car . Only buying from Mercedes because of Kevin. Kevin your the BEST !!! Thank you

As a returning customer to lease a car that I’ve love all my driving life I can say my experience was excellent

Kevin was great to deal with. I had to get 4 new tires!!!! Ouch!!!! But , Kevin helped me the whole way. Love my new tires

Great Service department?

Was called at 1:09 pm to pick up my car. Waited 25 minutes to pickup because they had to put through the car wash. Put it through the car wash before you call. I waited 18 minutes on my initial drop off of car to see service agent. I had an appointment and he didn't have another customer. I think what happened when I checked in outside the never told the agent. Very disappointed.

Melessa went over and aboard to find our tire ins po

Drop it off..was done on time ... beautifully cleaned... my service person Calvin could not have been nicer..would highly recommended them.

Mercedes-Benz of Delray was highly professional and communicative in my most recent interaction. I required a complete service, new tires and body work. Everything was done to a hi standard. I particularly appreciateThe quality loaner car that I was provided during this servicing.

I waited for my car and they put it in the wrong pile so I waited for far too long.

Excellent experience from beginning to end.Located great car at reasonable price with a history of use and service. Staff was professional and helpful. Process was painless and completed in a few hours.Would highly recommend Auto Nation to anyone purchasing a new or used 🚗 CW Eastman

Great service!!!Attention to detail,followed up on going over questions

Great Experience, service rep went beyond expectations

The service was excellent. It was a good experience and I would recommend to a friend

Great service and service people

MB of Delray has serviced our MB over the past 10 years. Their service department is stellar. They make the appointment, take you on time, are always very courteous and provide a loaner if needed. Most importantly, when they promise your car will be ready, it is.

Evon was great got me in and out quickly

I recently took my car in for scheduled service. Your staff is professional and so polite. I always enjoy working with David Ryy. Thank you, Dawn Bruner

This dealership is advertising price drops greater than what they are. Yesterday I was in looking at a car from this dealership listed at $13,986 and today it was listed at $13,686. The difference is $300 but they are advertising a reduction of $719... someone’s math is off. 🧐 Be sure to check your own stats. I also went in to buy a car because it said it was an SEL but it was really an SE. This is two mistakes in two day. Buyer beware.

The service itself was great. I was told how much it was, and that's how much it was. One issue I have is that the retractable roof was leaking. They "think" they fixed it. If not, they told me the replacement of the seals is not covered by the warrantee. I think this is something that should be covered. Let's hope they stopped the leak. Also I went to sit in the customer lounge to wait for my car to be brought up. I ended up waiting outside standing because most of the customers were not wearing masks.

Need service for puncture tire. One of the best Benz dealerships I have been at. Customer service rep was great.

I had road service which because of a service man, Orlando, was a great experience. He was knowledgeable considerate and took care of the situation quickly. You can pride yourself on hiring someone like this young man.

Everything was great. My service advisor was pleasant and and knowledgeable. He kept me well-informed during the process.

David Gold was excellent in all areas! I've very much enjoyed working with him, and am so happy with my new Mercedes.

My salesman was David Gold and he was pleasant, knowledgeable and best of all he was not pushy.

Class Operation. Easy and Efficient. Awesome Salesperson Mardy G. Highly Recommend. A Real Pleasure to Work with. Look forward to Long Term Relationship with Mercedes of Delray.

Very unprofessional. You are black listed as soon as you question their charges and all through out auto nation company. Mercedes Benz should not let auto nation ruin their name. So far I bought 4 Mercedes Benz (2 of which 100K and 2 in the 70K price range) I just turned 40 yrs old and never buying Mercedes Benz again since the company that represents them has no heart and soul.

Needed to replace a third tire rim (sigh), replace a battery, have the 8-year service performed (over $1,700), and replace the shocks on the trunk lid - all with only 37,000 miles on the car, purchased new in August 2012. Total tab nearly $4,000 was surprisingly expensive, but service was very good. Evon, the service rep, was terrific - polite, knowledgeable, efficient.

Did the work as promised on a timely manner

I am new to Mercedes and I could not have felt more welcomed! The process was quick, seamless and my husband and I left with a beautiful new 2021 CLA 250. Hamsa is wonderful and knowledgable and along with David finished our deal! David’s customer service and knowledge of the cars was super helpful through the whole process. It is safe to say that we will be back for our next car.

I went in because the top on my convertible wouldn’t go up. They were able to manually raise the top and order the parts. Before giving me back the car they inspected all the components and noticed the motor mounts wearing out. After a call to me they replaced them. They new I had an extended warrant so non of this worked caused me one cent.

I am new to Mercedes and I could not have felt more welcomed! The process was quick, seamless and my husband and I left with a beautiful new 2021 CLA 250. Hamsa is wonderful and knowledgable and along with David finished our deal! David’s customer service and knowledge of the cars was super helpful through the whole process. It is safe to say that we will be back for our next car.

Professional and non pressure sales tactics

My service manager Evin is great, gets you in , is in top of it and gets you out. The telephone system is the opposite however nobody answers and it can ring forever particularly service

Great service department. Melissa my service rep was very professional. Car is running great. Very satisfied.

Great experience Love Evon

She provided me with timely excellent service

Very efficient! Salesman very knowledgeable. Courtesy shown by all staff.

Devon was our Service Coordinator. Super helpful, very friendly and best of all - quick! He helped us with checking the car in, then picking it up at night. Very knowledgeable and professional.

Kevin is my advisor. what a pleasure to deal only with him. Always in top of everything. I wouldn't go anywhere else. Thank you MB of Delray

My warning light came on stating that a repair was needed for my drivers side seat belt/ airbag. I brought the car to Mercedes of Delray immediately. David my service advisor was able to get me a loaner SUV right away so I had a car to use while awaiting the parts to come in. Very good service and David was excellent

Came in to test drive vehicle with no real intent to buy. Loved the test drive and everything else about the car. Salesman Bryan was knowledgeable, professional and best of all low pressure. Negotiated a fair price quickly with no going back and forth to ?manager?. Spent hours after purchase going over all aspects of the car.

It was an easy purchase! No pressure just honesty.

Kelvin Martinez our service manager did an outstanding job . He explained the three differert service options for our SL and we chose the reccomended option . The time factor for the service was right on the mark . Checkout was accomplished quickly and the car was spotless , we have never had a car washed that well in decades . Cudos to Kelvin and your wash rack employees . Thank you MB Delray !

Evon is the best! The service is wonderful. I have used the services since I moved here 6 years ago?

good service and good sales people

Excellent service from making the appointment, dropping off my car, getting the loaner car from Eric and having Jonathon Vargas as my service representative. Jonathon was there Saturday morning to explain the service and approximated when the service would be completed. He called me with updates since there was a lot of work involved.

Although I spoke w the service rep (not Melissa) before dropping my car off a week before my service and reiterating the tires needed, they ordered the wrong ones. I had to wait an extra few days to get my car back, I had a loaner at least. Melissa was wonderful keeping me up to date with the progress

Excellent everything, and everybody, even the coffee !

Evon my service advisor was exceptionally helpful. The choices he explained to me helped me make an informed choice for my service needs. And relieved, make a decision, pressures off of me for what to do. I was very grateful for his suggestions.

Kelvin was very informative and helpful.

My service representative at at Mercedes of Delray, David Rhy is absolutely the best at customer service and the service technicians are by far second to none! Best experience every time I take my vehicle in for service.

Evon(service manager At Delray Beach FL MB for my vehicles) is always courteous, thorough, and communicates well in terms of "what do you think I should do". New brake pads are costly but worth it. Our 2015 model S550 is in terrific shape and has many miles left to give us. Well Done Evon - thanks for your attentive customer service - a rarity these days in the auto service industry.

The service person, Melissa, was very professional and went out of her way tobe sure my visit was easy.

I was generally pleased by the efficiency and promptness of the dealership. Those I engaged with were pleasant and efficient. However, I did not like being sent back to my home by an Uber or Lyft Nor did I like returning to the dealership in the same manner. I was uncomfortable being in a car with a strange person when the covid virus is prevalent. I also did not like being on 95. I prefer going 10th Ave and 10 th St to Swinton. I asked the driver but I was not understood.

Always a fast , easy experience. My service advisor, Kevin Suarez in Delray Beach is the best!

Easy, reliable and pleasant. Stacy was courteous and helpful.

Easy process, competitive pricing, professional staff!

Kamryn Dodds was fabulous which is why Delray got the sale.

My advisor Jonathan V always provides me with a excellent service, very happy with Mercedes-Benz of Delray!

We had very good service .our sales person mr David was very helpful and that made us decide to buy the new car

my car had 26,000 miles on it and had a front end shimmy. i had brought it in for service for the same thing 6 months ago i have gone through 1 set of tires and now have new tires and even though there was a recall on the steering coupling it shattered and i was told i had to pay for the labor to replace it. Mercedes picked up the parts. they should have fought harder with Mercedes to pay for the whole job. i was never notified when the car was ready to be returned, i had to call them. I have had the car for a week and still don’t know what the bill is. personally i think this is a poorly run dealership.

Service was great, attention to detail was impressive, salesman was knowledgeable and pleasant to deal with, comfortable showroom and the various functions of the car were fully explained.

Very professional, accommodating I will definitely return for future service

They helped me when Mercedes corporate wouldn’t Do anything for me

Mike, my sales concierge was extremely detailed and patient. I’m giving Michael Manocchio, Darran, everyone who assisted with my purchase ⭐️⭐️⭐️⭐️⭐️ for service.

Great experience with my salesman... Lou Green was the best. My go to in service is Evon. He is outstanding. Very caring and professional. He sincerely cares about his customers. Very grateful to have dealt with these two employees. Sue Pikus Delray Beach

The service personnel are professional and courteous. This is my third Mercedes, because I know I can count on good serve for my vehicle.

Shawn is always professional and always very helpful!

As always excellent service and care by Jonah!! Jonah was able to get everything done right away for me while I waited which was great. Ty Jonah!!!

The service from everyone at the Delray Dealership was superb. What an awesome team! My Sales Rep Bryan O, was very attentive to my needs. He was a good listener and understood what I needed in a vehicle on this purchase. He made my decision on choosing the right vehicle super easy. Sales management was also amazing as well as your finance Team. This is my fourth leased vehicle with Mercedes Benz. I’m from NY and recently relocated to Florida. The Mercedes Benz of Delray team made my experience magical.

recall work done exceptionally quick and as always, care and feeding of customers excellent.

Stacy followed up whatever I asked her to do and she did a great job. The car was ready and clean to be picked up.

Very pleasant and attentive

The staff was very helpful making the experience flawless

Evon took care of me and my car in an exceptional way! 🌟🌟🌟🌟🌟

While the girl who handled my service was professional and perfect in doing her job, this is the second time I had a bad experience with the car loaner dept. the first time the gave me a dirty car and this time I waited two weeks for an appt cause I wanted the glue as the loaner (to see if I liked as my lease coming due in a few months) and they didn?t have one available when I got there. The loaner guy said it wasn?t noted anywhere. It took me five tries to get someone to set up the appointment which was awful in itself. I had to finally connect to sales and that person was nice enough to get someone for me. I?m used to the Mercedes dealer in no - they answer the phone immediately.

My sensational service manager Shawn Parton ALWAYS gives me exceptional service--always exceeding my expectations! And with a smile too! Shawn is the main reason that I continue working with Mercedes-Benz of Delray! Thank you Shawn!

Shady! I placed a reservation on a used Mercedes ML63 on 01/05 with their salesman "Joe T". I had not seen the vehicle yet but offered to put a deposit over the phone because I had faith in their quality standards as a Mercedes Dealer. Joe told me my deposit wouldn't be necessary and promptly E-mailed the reservation with the cost breakdown at the advertised price (with an additional $950 in dealer "doc" fees). He claimed they could not send me any detailed photos of the vehicle until it went through their shop but promised to expedite it. 2 days later, he E-mails me an invoice for the exact same vehicle but bumped the retail price up $3,873 higher then what was listed on their website! He claimed the dealership reserved the right to change the price at any time. I waited an additional 2 days for photos, because I didn't want to try and negotiate on the vehicle sight unseen. Joe calls me on 1/9, still without photos, and tells me I must put a deposit down ASAP at the higher price. Classic bait & switch operation and extremely disappointing that a Mercedes dealership would act on such poor faith.

I had a great experience. In the middle of the pandemic, Ron was able to respond to all of my questions and concerns virtually. All I had to do was drive home my beautiful new car. I thank everyone at Del Ray for their consideration, attention, and professionalism. It was a pleasure to do business.

I was very satisfied in all the service. Stacy was wonderful attentive to my situation. Thank you Stacy.

The Mercedes-Benz actual vehicle purchased was great, the experience at Mercedes-Benz of Delray was less than desirable. I recommend the brand but certainly not the dealer. The experience may be better in person but not when attempting to purchase from a different city. You will end up driving over 700 miles with a newborn just to be told you have to pay for shipping and wait a couple more weeks for actual delivery. Apparently their finance department discourages using other financial institutions and will make it cumbersome when using a cashiers check or wired money over the weekend.

Extraordinary service from Mercedes Benz of Delray. Lake picked my aura for service and delivered saying. They then picked up my other restate peace and delivered it back after completion. Everything went flawless. Communication was great. Very happy customer. My Service writer Shawn was exceptional

Great service from Melissa.

Just the kind of experience that makes you smile. Thank you!

I am very satisfied with the utmost professionalism and service that I received from David Rhy for scheduling an appointment and for the delivering the car at the time promised .I highly recommend Mercedes Benz at Delray Beach and mostly David Rhy.

Although my appointment time was told to be 1 hour and it took 3 and complications proving my battery was recently purchased and I had to produce a receipt to prove it was purchased from AutoNation in Pompano. The work was done and the battery was replaced under warranty. The delay in time and effort on my part and thank God I save receipts is why I was installed a warranty battery. The time delay was to long and they could have verified it with me by phone in advance. I sacrificed a whole day for a 1 hour job. Thus 3 stars. But, much better than Mercedes Pompano as they lie and still owe me money in reimbursement of rental vehicle expenses they they authorized for warranty and vehicle repair. Pompano lies and has horrible business morals and ethics and has no clue on how to treat a customer.

I was astonished by the EXCEPTIONAL SERVICE of Shawn Parton an assistant manager at Delray Beach Mercedes Benz, his professionalism and knowledge of subject really amazed me. I had many headaches with my car and nobody could fix it, Shawn advised me to replace the main computer in my car and now it runs like new one. People like Shawn Parton make Mercedes Benz the best quality service dealership. Very detail oriented, polite and caring. The Auto Nation must be proud of this guy and should promote him to a higher position due to his knowledge, customer care and professionalism.

We have an extended warranty on our vehicle. Our service coordinator was very uncooperative with them over a big repair, initially refusing to show them the problem. After finally showing the rep from the warranty company the problem, he refused to honor the warranty company's hourly rate for the repair. There were several small repairs on the vehicle as well on which I did authorize repair. Upon retrieving the vehicle to take it to another repair facility I noted NONE of the repairs were completed.

Service appointment on time, was driven home and picked up. No hassles. great dealership.

Great experience, very easy to deal with during pandemic

When I made my service appointment I informed them that I needed a loaner and this was very important to me; and I could wait for an appointment as long as necessary to get the loaner. I have owned many Mercedes Benzes and have dealt with dealerships throughout the country. I always got loaners and the one time one was not available as promised they rented a car for me. When I arrived for my appointment (on time) My car was taken in and I was sent to the loaner dept. and I waited about 15 minutes because there was a person ahead of me. When it was my turn I was informed that there were no loaners available. I got the standard apology (just words) and they offered to send me home in a cab. I declined their offer because during this time of COVID I do not ride in cars with strangers. I called my wife and she came and picked me up. This upset both of our schedules for the day. I do not believe, for one minute, that they did not know in advance that a loaner was not available. They could have called me in advance and I would have been happy to reschedule. They certainly sent me many emails reminding me of my appointment. I guess they wanted to make sure I wouldn’t be a “no-show”. Well I think that works both ways. There are other Mercedes dealerships in this area so I certainly don’t have to put up with this sort of inconsiderate treatment. I told them they lost a customer.

Melissa made it very easy to check in and was ready on time

I found the car myself , on line. Bought it through Delray Dealership. At some point had to do a scheduled service and had a very bad experience with them. Next time I will do everything at Palm Beach Dealers

Kamryn was great to work with. She was attentive and took the necessary time to help me make a decision

Lease up! Went to buy my car! Was there two times! Third time told to come sign documents! Would take a few minutes! Well got there at 1 and left at 4! Between Mardy and Larry it was a terrible experience! Still don’t know what the problem was! Was also very told after visit 2 they would bring documents to my house! Didn’t happen! Glad don’t have to go there anymore!

Took my Mercedes to this dealership for annual service. Stacey did a great job of taking care of me, she’s very pleasant and efficient! Service is great! Pam G

David Rhy is honest, forthright and a pleasure to work with.

Repair took too long Better off at a body shop. Would have cost less

Sales lady Hasham was very helpful

As long as Shawn Parton is overseeing your car, there are no worries. However, with computer issues, the car is in the shop more than in my garage. Whatever I complain about, whether it is the radio coming on when the car is off or the radio not coming on when I start the car seem to be fallacies to them as they can not duplicate the issues. I was even able to photograph my dash board with the message “no notifications” that I could not dismiss until I turned the car off. From the “Hey, Mercedes” not responding to the car not always starting to the cameras coming on when I am stopped at a light, I am not happy. I actually love the car, just not with all the computer issues I have been having,

Shawn is always very professional and friendly. He always has the car ready when promised. Excellent dealership

I have bought 4 cars in the past from them. Dealership customer service is non existent. Stay very far away from this place or you will absolutely regret it

Took care of my issue. Shawn is professional and even more important honest. Great experience.

Firstly , when you pull up to the service area your greeted promptly and a friendly person takes your car . Your ushered into a clean updated lounge area. My service rep Jonathan Vargas a terrific person knowledgeable and friendly will go over all that needs to be done for that service . A loaner car awaits me and off I go . Jonathan calls later when my car is ready . Can’t wait to order my next car from them !

The service that I received from Ben Shatkun was SUPERB .

Team was very courteous and kind, and tried to work with your purchase.

Very pleased with the prompt and efficient service

Very pleasant experience. The entire staff was very The sales manager was excellent. The facility was very clean.

Made proper tests and have given detailed explanations

Larry was my salesman. He was very helpful and very professional.

My car flooded and was towed to Mercedes Benz of Delray, where I bought the car and take it for service. Shawn and Melissa did an excellent job of evaluating the car and communicating with me and my insurance company. Unfortunately, it was a total loss and 6 weeks later I received a check. I will be looking for a new car after the holidays.

Service not Mercedes like!

Excellent service by Charlie Ortega. We were initially referred by Costco. MB Delray Beach team was responsive and attentive to my questions.

My experience with the service department was poor throughout the whole experience.

Service has deteriorated. I used to bring in my car and Benz used to clean it very well inside and out. This time only the inside was cleaned. I did get to ride a Prius for the first time though.

Recently moved from Coral Gables and this was my first encounter with MB Delray Beach. It was an emergency situation with battery, I drove over for express service, and Evon had me in and out in under 90 minutes with new battery and I was on my way!

Although I had made a service appointment, I needed 35 minutes to get check in after I had to reach out one of the agents, According to the dealer website, service and 3 point Inspectiom may take about 30 minutes if I make an appointment which I did but it took good two hours and half then another one hour and half to replace the battery I was not offered a loaner car at the very beginning even though I explained my concerns about the technical issues of my cat, their excuse was the loaner car schedule is TWO WEEKS BEHIND,,,Really!!!! On their website, the car battery price starts at $109.00!! It ended with $380 + tax + shop fee Almost $460,, it was no need to advertise the $109 battery price start with!! Overall, IT WASNOT A PLEASANT VISIT !

A big shout out to my Salesman, Michael Luciano... a great, helpful easy to work with guy! I highly recommend him and this dealership!

Jonah was on top of it. Did a good job with minimal waiting

It took me 2 hours of waiting and calling to get someone on the phone to schedule a appointment and no one called me back it just happen I called back and got someone on the phone. My car was supposed to be ready the same day but wasn’t ready and the next no one called me to let me know it was ready and when I got someone on the phone service was close and needed to wait the next morning to go get it. No one called back when you leave a message l, it looks like no one wants to answer the phone and give a good service.

Jonathan my service representative did an excellent job proactively doing extra maintenance that was necessary. He also provided routine updates. Of course this was all for free because my car is still under warranty.

I was taken quickly. Felt safe the whole time there. They sanitized the loaner vehicle as well as my vehicle upon return My car came back soooo shined. Everyone is pleasent and helpful

I am completely satisfied with my recent service, my entire experience was seamless and smooth from drop off to picking up my vehicle which was clean and sanitized.

Very easy to deal with the salesman..he was very friendly and very helpful for us to achieve our goal

I had the best experience ever in Delray. All of the people in sales I worked with and in finance were all first class professionals. No pressure. All kindness.

As always, efficient and pleasant experiences at the Delray MB.

Had a great experience with Kamryn. She was very professional and courteous. Her knowledge of the car was great and took the time to go over the entire car . Thanks again !

Asked for AC mold repair. Told not applicable. Changed AC filter. Still smells..

Sales rep Joe Taylor was terrific

Brand new car drives fine..,but the technology controls are almost incomprehensible. And the manual reads like an obscure work of German philosophy. I have a date with the salesman today to try and explain the controls systems to me,,Hope it works out.