Recent Reviews from Mercedes-Benz of Delray

Incredible experience at this dealership thanks to Ben Shatkun. He was no nonsense and straight up. The way it should be! Thanks for your help Ben. Will only buy from Ben on my next cars!

Joe Cardello and his team at MB of Delray went above and beyond in ensuring that I appropriately built my MB GLE350. Understanding my preferences, we started from ground zero and created the perfect SUV for me. From ordering to keeping me updated on progress as the vehicle was built, to delivering my new car, the team at Delray was completely supportive and responsive. The finance team was helpful with payments and explaining additional (optional) protection plans, and Kamryn was great about setting me up in Mercedes Me... they often responded on their days off and always with pleasant and welcoming attitudes. I cannot thank them enough and LOVE, LOVE, LOVE my new GLE350!!! THANK YOU ALL!!!!

I have never met a better service representative than Sean...bought my first Mercedes in 85...they don't come better than him for his genuine concern and attention to detail....

Very professional - very expensive!

My service advisor was Kevin Suarez. He has been my Service Advisor. for a few years. Kevin has always been professional and very pleasant to deal with. He has made every visit as easy as possible. He is helpful and honest with information and able to deal with any concern that is presented. Kevin is an asset to that Mercedes Dealership! I highly recommend Kevin.

Incredible experience at this dealership thanks to Ben Shatkun. He was no nonsense and straight up. The way it should be! Thanks for your help Ben. Will only buy from Ben on my next cars!

Great professional!!

excellent service and my account manager is terrific

Kamryn was amazing! I received several offers for my car, but Kameyn was honest and replied to my text and questions quickly. I am in Orlando and have a Mercedes Dealership by me but I drove 3hrs to get my Mercedes at Delray. Thank you so much!

Benjamin, the salesman, was great. Very honest, and showed us everything we needed to know about the car. In fact, my son in law is now buying a car from him. Highly recommend.....

When my car was returned it was not clean,according to my bill.

horrible experience, made appointment they said I'm going to have to drop my car off and it will take two and a half hours. called multiple times 6 hours later no answer no return call,arriving at the dealership they had trouble finding my vehicle and also who actually even made the appointment 45 minutes the car shows up nothing done they said sorry will call you back when we receive the parts,,beware stay away from this place

EXCELLENT SERVICE. DROPPED THE CAR OFF EARLY MORNING AND WAS READY BY MID AFTERNOON. VERY PROFESSIONAL! THANK YOU. WILL ALWAYS USE THEM FOR FUTURE SERVICE.

As always my service with Delray Mercedes’ was top notch! I’m so grateful to have Kelvin as my advisor. He is attentive and understands my needs and my limited time frame.

Absolutely the best, Kamryn Dodds went above and beyond.

Johnathan Vargas was easy to work with and solved my problems

Had a nail in my tire so I needed a new one. Melissa took good care of me and found the last tire in stock. And I had transportation home and back to dealership which was convenient. She is one of the good ones!!!

After telling the salesperson on the phone that if they aren’t going to negotiate, I don’t want my time wasted, they had me come up, didn’t negotiate and wasted my time with no apologies. Rude and unprofessional GM who was dismissive. Clearly they don’t care about an individuals time. Horrendous experience

I've been a customer of MB of Delray Beach since they opened their doors. The reason I come back for all my vehicles, their service, the department is great in particular David Rhy. He's my guy. He takes great care of me always has.

good

Service took too long. Car not ready even though I arrived after they said the car was ready. Had an appointment for new tires. When I got there, I spoke with a service manager. The tires I wanted were not in stock so he ordered them. I was to return a couple of days later to have them installed. When I called to make sure the tires were there, I could get no one to return my calls. I tried the main number as well as the managers. I left messages no response. I ended up buying tires elsewhere.

Good service but extremely expensive. Over $200 an hour for labor is way too much for a simple service visit.

very helpful and very kind it is also worth driving far to the location. Delray Beach is the BEST

Kamryn, our sales person was great. We found the car we wanted, test drove it, purchased it, and drove it home. The process was quicker than I had ever experienced. I highly recommend this dealership - ask for Kamryn!

Great experience. Car was 1- fixed and 2- in a timely manner...as promised.

Had a great experience buying my Mercedes SUV. Mark was an excellent salesperson, very knowledgeable and really nice to deal with. No high pressure.

Mercedes-Benz of Delray is a first class dealership. My Salesman Jorge, Sales Manager Madison and Finance person, Kavon were outstanding. I would describe my interaction with them as pleasant, patient, considerate and straight forward. I will return for next vehicle and highly recommend this dealership for a premier car purchasing experience. As always another exceptional experience from Mercedes-Benz of Delray. My Service Advisor, Evon, is very knowledgeable and always guiding me in the right direction. Evon, goes above and beyond to always accommodate my vehicle's service requirements. An invaluable asset to this dealership.

This is the email I sent to Dave Gold, the sales rep at the dealership. Hi Dave - Again, I want to thank you for the most easiest and pleasant time at the dealership. I wasn’t really expecting the level of service provided and that in itself made my decision very easy. As for the car. I love it and very happy about my decision.

This is the email I sent to Dave Gold, the sales rep at the dealership. Hi Dave - Again, I want to thank you for the most easiest and pleasant time at the dealership. I wasn’t really expecting the level of service provided and that in itself made my decision very easy. As for the car. I love it and very happy about my decision.

Jonathan Vargas has been my service advisor since I purchased my car. He is a stand up person: always answered my emails, scheduled my appts. There is a dealership closer to me but I go to Delray because of Jonathan

Great Customer service .Awesome team .Mercedes Benz of Delray or nothing else .My wife and I enjoy our trip to this place for repair or oil change .My awesome advisor Kevin and the entire team treat us like family .Keep up the good work guys

We went in to look. Came out with 2 new cars. Our consultant Mardy was honest, factual, and very easy to work with. Also extremely patient. Russell in finance was also very good at explaining everything we needed to know.

Service Advisors are top shelf. On time, proficient work performed. Professional assistance with a personal touch. Thanks.

excelent

Excellent customer service

I had to leave my vehicle and return to Connecticut due to extended back order on parts. I was very satisfied with how Delray Me/Be handled the car storage and repair, coordinated with me long distance, and kept me informed on my vehicles status.

Convenient drop off and service.

While I realize everyone is busy, I had to walk into the service area and stop someone to ask for rep so I could pick up my car. No greeters in the driveway when I arrived.

Everyone was very helpful and knowledgeable regarding my prepaid service. Excellent job and a big Thank You!

Excellent, professional service. Attention to detail. My service advisor, Evon Dawkins, made sure I was updated on the progress of my service. Made me feel like a valued customer.

Pleasantly surprised, nice people , car wash broken not good

I was pleased with the service provided and will continue to come back

The BEST service I've ever had! Shawn is amazing. The staff there are the best, nice, helpful and always in a good mood. Beyond the best in town!

They always do a great job for us!! Highly recommend them.

The quality of service I receive here is impeccable. My service advisor is on point. Job well done! I have no complaints except they gave me a dirty loaner which I wasn’t happy about.

Great customer service. Excellent representative. Very Professional.

I will never recommand this place to any one bad customer service

In for a routine annual service, but service was beyond what I anticipated. Service manager, Timothy, managed the process in a professional way. Intake took only a few minutes. Estimated service time was on the money. Waiting area was comfortable and work tables were available. Car was serviced in the estimated time-frame and retrieved by the service manager: hands on, communicative, reliable. Based on this and past experience, highly recommend.

My service advisor Evon Dawkins is 5 stars all by himself. He is always pleasant and very efficient, i really appreciate his kindness.

My service advisor Evon Dawkins is 5 stars all by himself. He is always pleasant and very efficient, i really appreciate his kindness.

Everything was great except the price was higher than everywhere else

My service advisor is knowledgeable and very responsive.

I had an overall Excellent experience!From the first phone call,and all the way to end.

I waited for my service job to be completed..comfortable chairs, coffee machine and television were all available. My service took a little over 2 hours, which I knew?done on time.

I called to inquire about an E300 I was looking to buy but the sales guy, his name was Larry, has some major issues. Was rude right when he picked up my call for no reason. After I asked a few questions about the vehicle I was looking at he just hung up on me. Not sure why he is working in sales if he doesn’t like talking to people.

My experience was exactly what I would expect at a Mercedes dealership. Everyone was totally professional and Melissa is the perfect service advisor!

The team at Mercedes Benz of Delray is always so responsive to my car needs. They are poised and professional at all times. They were able to accurately diagnose and repair my vehicle very quickly. I was able to meet their general manager, who is also exceptional and ensured I had the best experience possible

I was at MB of Delray for a recall on the software of my car. The recall went smoothly and was on time. I asked the service advisor to have my car washed and it was not washed. I also asked him to help me figure out how to work parking assistance and he was of marginal help. I will most likely go back there for service as they are conveniently located to where I live.

I liked my overall experience, Kamryn Dodds & Allan are the best at doing business with. Will recommend anyone to purchase their next dream car here?

Terrible service

Eric in Service is very professional and caring . Always extremely helpful and stays in touch !!!!

I'm embarrassed that I even wasted my time contacting their Service Department. This weekend my charity is presenting a Car Show and all proceeds go to High School kids with cancer to insure their College dreams aren't missed. We're giving away a Mercedes engine and suspension tuner and simply asked for some social media coverage, and a nice donation wouldn't hurt. The service manager had no time for me and was very irritated that I was taking up his time. For a local Cancer benefit for kids with radio and print coverage. WOW.

The drop off for the Service was fast and convenient, and all the people working there are friendly and very helpful. Having my car serviced there was a wonderful and very convenient experiance.

We visited this showroom to look for a second 🚗. We were approached by Mark who made the process pain free. He was very informative and patient with us. We ended up buying a car with Mar. We are happy with our purchase.

The first question the AutoNation website asked me was the VIN with provides the exact details of the equipment in the vehicle. I had assumed that the card I owned had leather seats and I check that box, the VIN clearly pointed out that they were MB-Tex (no leather) so AutoNation should not have quoted me a price as leather (rare in c-class 4%). Some bright analyst must have realized that this is a great trap.

Nice staff but they take to long to fix things and cost more than anyone else!! On my last visit there was total confusion with the staff. I came in at 7 AM for my appointment and there were no advisers present. The advisor I was dealing with never showed up or even made a call. Later that day he called me after another advisor took care of me. I told him what the problems were And asked him to call me when the car was done in the next day. I never got a phone call I had to call over there and they told me it was ready. I got there my advisor was taken care of a customer and as he was stepping away I told him I was here to pick up my car and he said two minutes. I waited over 25 minutes and the customer at his desk was fuming because he was waiting also. One of the other advisers I walked over to and he helped me and the gentleman was very nice. I did talk to the manager who called me on my way home and told them not all the problems were solved and I proceeded to tell him about his organization. I said what management is there at 7 AM to make sure everything is good on opening and he said no one. He is going to look into certain things and will talk to the director.Very unhappy with my experience the other day and don’t understand why this Mercedes dealership is going downhill. Hopefully they will improve.

Excellent sales support!. The whole sales process very good and complete.

Michael Luciano was extremely helpful, professional and provided excellent customer service. The whole process of buying a car was quick and painless. We highly recommend Michael and the dealership to anyone who is looking to buy a car.

From the moment I contacted the MB of Delray service department everything was handled In a professional and most expeditious manner. My vehicle was flat bedded in on Tuesday late afternoon and the car was ready for pick up before noon on Wednesday.

The wait can be long sometimes. That being said the quality of the work and service is the best around

Reached out to my service advisor Shawn. He actually picked up his phone, told him I had a flat tire, He checked To see if the tire was in stock. Lucky for me it was, he advised me to come over right away and he would have it installed. It doesn?t get any better dealing With a pro, my service advisor Shawn.??????????

Loved the car, along with the "soft-sell" approach. Very friendly staff. Our sales representative spent a lot of time showing us all the features of the car, and left his cell phone in case we had any questions or problems. Would definitely shop there again.

The "A" service itself was fine. However , trying to make an appointment for that service was a huge problem. Trying by phone always left me "10th in the cue" ...not 4th or 7th...but always 10th. (three times) . I left a message with phone number and NEVER received a call back. This is a bad joke and indicates that my call was decidedly NOT "important to us", as you voice message system says. You're not fooling anyone. Trying to make the appointment via your website also proved disastrous. I have no cell phone listed with you and consequently was not allowed to make the appointment that way. Finally my wife found a way to do it buy texting which saved me a trip to the dealership. Very bad show and extremely frustrating. For the money you charge your service should be impeccable. It ain't !!!!

Overall, I had a great experience. My sales person Larry S. was a pleasure to work with, and I would be happy to use him again for any future transactions.

Great experience buying my new Mercedes Benz from Benjamin Shatkun at MB Delray. He was very helpful in making decisions on what I needed and wanted in my new car. He was respectful and a pleasure to deal with.

This was an outstanding service experience, particularly because of my service manager Michael Wolrath. Michael is extremely knowledgeable, helped me understand every issue we were dealing with, and led me through the process thoroughly and positively every step of the way.

Waited 9 months for new door panel as handle to open door broke. When they were going to replace panel the tech saw that only the clip broke. They replaced the clip and saved me $1500 due to their honesty. I would definitely give service 5+ stars however the wait was excessive so parts get 2 stars.

Mike was so cautious and got me out exactly when he said..did a great job and very pleased

Brought my newly-purchased car in without an appointment as I had a flat tire. Had to wait for the following day as tire was in at another dealership. Our rep, Shawn, took wonderful care of us. The only problem I had was the interior of my car was full of fingerprints all over the white leather interior of my Maybach. I was very upset as chalked this up to workman not being mindful of their dirty arms and hands. The driver’s armrest and steering wheel were filthy. Wanted to complain but husband did not want me to. But, feel the dealership should be aware to make sure whoever is working on a white leather interior has clean arms and hands!

The staff are always so friendly and accommodating. I couldn't be happier with my service advisor. Every experience has been great!

The service people are fantastic but there is a rattling in my car that they cannot fix after separate four visits. I've almost given up on having it fixed, and I just try to ignore it, which isn't easy.

All very good Staff are pleasant ath location is ultra clean

Overall great service! They were quick and efficient in getting yiu in and out . The work was done in a timely manner . Grt my car back washed and clean appreciated thst very much . They accommodate me eith my appointment time.

Everyone at this dealership is professional, courteous and patient. Due to supply line issues and chip shortages, my order was delayed. I was continually updated with the status including manufacture, shipping, port arrival and delivery dates. The salesman and General Manager are experienced and responded promptly to numerous questions. As much as I hate buying cars from dealerships, this purchase was very pleasant. I will be back for my next purchase!!

They were efficient , responsive to my time constraints , got me in and out quickly.

I have to say that my experience there was terrible. I have complained about my back up camera not working properly since 2019. Back then they told me they didn't see any problem. Then Covid 19 hit and I didn't drive for a long time. Recently, I took my car in to have it serviced and complained about the camera again. They finally fixed it but charged me over $400 because it wasn't under warranty any longer. They told me that MB wouldn't cover it and that they were doing me a favor only charging me 1/2.

All good.

I personally had a terrible experience . My car was brought in on Saturday , item was out of stock . Promised on Monday received after 13 calls on my phone finally spoke to someone who said your cost Is 553 and we will deliver because you were treated terrible on Tuesday . It’s now Wednesday after 4 more calls still no car and it’s now Wednesday . I can’t really end this because I still have not heard from anybody about my car . I bought my car paid for every penny they asked for signed a 4,000 contract to take care of my car no loaner available , put in a Lyft car during COVID _19 sent home . The only way to describe my Experience is not to . It’s just so shameful for them . Asked to speak to GM was left waiting on the phone. So finally hung up. I will let you know if I ever received my car in my next review. Not sure anybody Cares At Mercedes Benz of Delray . Like I said I will post when I get my car to tell if I ever will. I am 81 years old And have no way to get my car. Sorry to have to tell the truth but it needed to be told.

Great reception and service. Lobby is comfy for getting work done while waiting. They care about your needs.

The service dept. was very professional and gave me a loaner just like my own car within 10 minutes that I arrived. And my car was finished at the time that Brion said it would be. Everything went very smoothly.

Had a nail puncture in my tire. Tire replacement was completed in several hours. Great service!

I didn't know exactly what encompassed the service I needed to do. I believed that I would be informed about everything that was done on the car and more than that, I believed that they would take care of all the details. To my surprise when I arrived to pick up the car at the end of the day, there was no one who could explain what was done to the car, let alone where it was. After a while they managed to find the car and believe me, they delivered the car to me dirty inside, they cleaned the outside very superficially and I could see that the details I raised earlier in the day were not done. Terrible service. I do not recommend.

Service advisor Tim was knowledgeable, thoughtful and helpful.

Larry was super helpful throughout the car buying process.

It was a good experience. The car did have two small areas of damage/touch up paint on the bumper that we noticed on final inspection that salesperson was not aware of but he would not adjust price at all even though it ?was new?. That?s the only complaint.

Everything went smoothly. My coordinator, Eric Moreno was excellent!

I worked with Hamsa Masri at Mercedes of Delray and she was terrific! From the first day I walked into the dealership until picking up my car four months later, Hamsa was always extremely attentive and very knowledgeable about the different vehicles I was considering. She ultimately helped me settle on the perfect car that checked all of my boxes, sat with me while I selected all of the options, and was patient with me after I changed some of the options a couple weeks later. The car ended up being delivered a month ahead of schedule and I am thrilled with the outcome...I owe it all to Hamsa! I strongly recommend working with her if you are in the market for a new Mercedes.

Great customer attention. Best of any dealer I?ve been involved with.

I am in my mid 90's, my wife not far behind. I needed a tire replacement as the technology for our car does not include a spare; it requires replacement. My wife fell, requiring hip surgery, she can hardly sit, let alone drive; we had just returned to Florida after staying up North because of 'covid', every friend, neighbor,, contact we had was unavailable or didn't drive. It was Friday morning, my tire was flat, After diligent effort, I was able to arrange a tow to the shop, but I needed to have Mercedes do the work and complete while I waited; alternatively I had no vehicle, no ability to go out to shop, go to restaurants or outside activities. Tim Owens of Mercedes of Delray understood the situation, asked me to give him the specific tire replacement required, verified he had them in stock; told me to call the tow truck. When we arrived, the car was immediately sent to the shop, all necessary work done and I was able to leave before 4 PM. THAT ... Is stepping up to the plate, when you need them. Ben Corin Boynton Beach, FL

Excellent , profesional and Freindly staff??????..

I have a service advisor who I really like but she is away for personal reasons so they just assigned me to this other service person who is so extremely inexperienced and so non-interested and absolutely was a non-responsive person. I had to call him 3 or 4 times to get an update on my car. It is almost impossible to get through Mercedes phone system.. just so bad and so inefficient. They need major communication improvement.

Not only was I out faster than expected, but my car felt like a new car. So clean. I assume the repairs will last

I have purchased two cars from this dealership and have had both them only serviced here. Timothy, Shawn, David and the whole service team are always lovely and fair. Even when they are busy they show they care. I was having a pretty rough day (not anything to do with my car last being serviced) and Tim took the time to ask me if I was ok, as responsive and fair.

I had a great experience at Mercedes-Benz of Delray. They had great customer service. They offered my wife and I water as soon as we walked. They were patient with us when we were deciding on whether to purchase a car. When my wife and I decided to actually get the car, they helped us by speeding up the process to leave the dealership driving in our new car.

Shawn Parton was totally amazing with every detail from start to finish couldn't ask for better service!

The service team at Mercedes-Benz of Delray really strive to make an uncomfortable situation as pleasant as possible. I have been having service at this location since 2016 and never once did I experience any negativity or lack of care. This is rare in car service and why I keep returning. I have purchased two cars from this dealership and have had both them only serviced here. Timothy, Shawn, David and the whole service team are always lovely and fair. Even when they are busy they show they care. I was having a pretty rough day (not anything to do with my car last being serviced) and Tim took the time to ask me if I was ok, as responsive and fair.

Shawn was helpful and gave me a 150 discount. I still thought it was quite expensive for what it was 1100 dollars for the 40,000 mile.

Great experience. Larry was able to find me the car I was looking for and the whole process was quick and easy!

excellent service, very concerned about customers and most importantly a wonderful service to the vehicle, meets 100% with expectations

From the first moment we entered the dealership, I knew immediately that I was going to buy my car there. The attention of everyone who works there, but especially that of Carlos, was what determined the purchase. The most honest and warm person that could have touched us!! It was a spectacular shopping experience from start to finish. Without a doubt, I will never buy another vehicle again if it is not in the Mercedes Benz of Delray!

We brought our car in for service, detailed what was wrong and none of them were fixed. When we picked up the car the traction control lights were on as well as other warning lights. We immediately took it back and they are working on it again. We'll see what happens next. Our hopes are high as we have had great results there before.

My recent service experience with Mercedes-Benz of Delray was awesome! I was nervous at first considering it was a Friday afternoon, but Michael Vollrath reassured me everything would be done in a timely manner. He went over my coverages and advised me what would be serviced on my car. I was provided with transportation to and from my home. When the service was completed and I got my car back, I was highly satisfied. Thanks for making my experience smooth and untroubled.

The a/c of my C300 wasn’t making cold air. They charged me US$ 300 for an “a/c inspection” that results in “unable to see any leak. Need to recharge the gas and check again”. Then I take my car to a garage specialized in MB and they told me “the a/c compressor burnt out and that is very common in this cars” without charging me for that diagnosis. I spent US$ 1.200 to replace the compressor and now it’s working well. I really don’t understand why Mercedes Benz Of Delray take my US$300 for such a poor diagnosis. I complained about that and the answer was “that is the rule and there is nothing I can do. We need to charge for the service”. I do not recommend the Mercedes Benz of Delray maintenance service. Go to any specialized garage and receive a much more fair price for a better service.

We love the customer service at Mercedes Delray! Jon Vargas is an exceptional service contact and he always makes sure we leave delighted! If we buy another Mercedes, it will 100% be due to working with Jon through the years. Efficient, courteous, and communicative. Thank you sir!